631 jobs in UPS
F&A Senior Admin Assistant
Pune
UPS
Posted 3 days ago
Job Viewed
Job Description
**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.**
Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
**Fiche de poste :**
**Job Description Summary**
We are seeking a meticulous and detail-oriented Accounts Payable Invoice Processor to join our finance team. The ideal candidate will be responsible for managing and processing invoices, ensuring accuracy and compliance with company policies, and maintaining strong vendor relationships. This role is crucial for maintaining the financial health and operational efficiency of our organization.
**Job Duties**
- Invoice Processing: Accurately process a high volume of invoices, ensuring all necessary approvals and documentation are obtained.
- Data Entry: Enter invoice details into the accounting system (Oracle), ensuring accuracy and completeness.
- Vendor Management: Communicate with vendors/customers to resolve invoice discrepancies, payment issues, and respond to inquiries.
- Reconciliation: Perform regular reconciliations of accounts payable transactions and resolve any discrepancies.
- Compliance: Ensure all invoices comply with company policies and procedures, as well as relevant regulatory requirements.
- Reporting: Generate and analyze accounts payable reports to assist in financial planning and decision-making.
- Support: Assist with month-end closing activities and provide support to the finance team as needed.
**Key Skills Requirements**
- Attention to Detail: Exceptional accuracy and attention to detail in processing invoices and data entry.
- Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
- Communication: Excellent verbal and written communication skills for effective interaction with vendors and internal teams.
- Technical Proficiency: Proficiency in accounting software (e.g., SAP, Oracle) and Microsoft Office Suite, particularly Excel.
- Problem-Solving: Strong problem-solving skills to identify and resolve discrepancies and issues.
- Team Player: Ability to work collaboratively within a team environment.
- Qualification: B.Com, BBA or MBA in Finance Freshers. Previous experience in accounts payable or a similar finance role is also preferred.
**Type de contrat:**
en CDI
_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._
Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
**Fiche de poste :**
**Job Description Summary**
We are seeking a meticulous and detail-oriented Accounts Payable Invoice Processor to join our finance team. The ideal candidate will be responsible for managing and processing invoices, ensuring accuracy and compliance with company policies, and maintaining strong vendor relationships. This role is crucial for maintaining the financial health and operational efficiency of our organization.
**Job Duties**
- Invoice Processing: Accurately process a high volume of invoices, ensuring all necessary approvals and documentation are obtained.
- Data Entry: Enter invoice details into the accounting system (Oracle), ensuring accuracy and completeness.
- Vendor Management: Communicate with vendors/customers to resolve invoice discrepancies, payment issues, and respond to inquiries.
- Reconciliation: Perform regular reconciliations of accounts payable transactions and resolve any discrepancies.
- Compliance: Ensure all invoices comply with company policies and procedures, as well as relevant regulatory requirements.
- Reporting: Generate and analyze accounts payable reports to assist in financial planning and decision-making.
- Support: Assist with month-end closing activities and provide support to the finance team as needed.
**Key Skills Requirements**
- Attention to Detail: Exceptional accuracy and attention to detail in processing invoices and data entry.
- Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
- Communication: Excellent verbal and written communication skills for effective interaction with vendors and internal teams.
- Technical Proficiency: Proficiency in accounting software (e.g., SAP, Oracle) and Microsoft Office Suite, particularly Excel.
- Problem-Solving: Strong problem-solving skills to identify and resolve discrepancies and issues.
- Team Player: Ability to work collaboratively within a team environment.
- Qualification: B.Com, BBA or MBA in Finance Freshers. Previous experience in accounts payable or a similar finance role is also preferred.
**Type de contrat:**
en CDI
_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Finance Officer
Mumbai
UPS
Posted 3 days ago
Job Viewed
Job Description
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
Join Marken, part of UPS Healthcare, with over 5,500 professionals across 128 locations. We lead in Direct to Patient (DTP) and Home Health Care (HHC) services, as well as biological sample shipments through our global GMP-compliant network.
We are looking for a new Finance Officer, to be based in our Mumbai office. In this role, you'll take charge of client billing and supplier invoicing while collaborating with diverse teams to ensure seamless processes. You'll have the opportunity to resolve any disputes that may arise, generate insightful reports, and nurture strong relationships with our suppliers.
**Main Duties and Responsibilities**
Billing
+ Manage client billing via manual and automated methods.
+ Input estimates of expected charges.
+ Ensure all charges are captured before validation.
+ Collaborate with Imports, Exports, Transport, and Customer Service teams.
+ Deliver invoices promptly and resolve disputes.
+ Generate billing control reports and perform re-billing as needed.
Costing:
+ Follow up on supplier invoices and statements.
+ Verify charges against supplier tariffs.
+ Report cost variances to the Accounts Manager.
+ Enter and allocate supplier invoices in XMPRO and Maestro.
+ Maintain relationships with suppliers for credit notes.
+ Facilitate internal billing to other Marken branches.
**Skills and Experience:**
+ 3- 4 years' experience in a related role
+ Good business acumen
+ Great team player
+ Ability to work in a matrix organization
+ Can do attitude.
Your contributions are valued-join us on this exciting journey and apply today!
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
Join Marken, part of UPS Healthcare, with over 5,500 professionals across 128 locations. We lead in Direct to Patient (DTP) and Home Health Care (HHC) services, as well as biological sample shipments through our global GMP-compliant network.
We are looking for a new Finance Officer, to be based in our Mumbai office. In this role, you'll take charge of client billing and supplier invoicing while collaborating with diverse teams to ensure seamless processes. You'll have the opportunity to resolve any disputes that may arise, generate insightful reports, and nurture strong relationships with our suppliers.
**Main Duties and Responsibilities**
Billing
+ Manage client billing via manual and automated methods.
+ Input estimates of expected charges.
+ Ensure all charges are captured before validation.
+ Collaborate with Imports, Exports, Transport, and Customer Service teams.
+ Deliver invoices promptly and resolve disputes.
+ Generate billing control reports and perform re-billing as needed.
Costing:
+ Follow up on supplier invoices and statements.
+ Verify charges against supplier tariffs.
+ Report cost variances to the Accounts Manager.
+ Enter and allocate supplier invoices in XMPRO and Maestro.
+ Maintain relationships with suppliers for credit notes.
+ Facilitate internal billing to other Marken branches.
**Skills and Experience:**
+ 3- 4 years' experience in a related role
+ Good business acumen
+ Great team player
+ Ability to work in a matrix organization
+ Can do attitude.
Your contributions are valued-join us on this exciting journey and apply today!
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Finance Officer
Mumbai
UPS
Posted 3 days ago
Job Viewed
Job Description
**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.**
Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
**Fiche de poste :**
Join Marken, part of UPS Healthcare, with over 5,500 professionals across 128 locations. We lead in Direct to Patient (DTP) and Home Health Care (HHC) services, as well as biological sample shipments through our global GMP-compliant network.
We are looking for a new Finance Officer, to be based in our Mumbai office. In this role, you'll take charge of client billing and supplier invoicing while collaborating with diverse teams to ensure seamless processes. You'll have the opportunity to resolve any disputes that may arise, generate insightful reports, and nurture strong relationships with our suppliers.
**Main Duties and Responsibilities**
Billing
+ Manage client billing via manual and automated methods.
+ Input estimates of expected charges.
+ Ensure all charges are captured before validation.
+ Collaborate with Imports, Exports, Transport, and Customer Service teams.
+ Deliver invoices promptly and resolve disputes.
+ Generate billing control reports and perform re-billing as needed.
Costing:
+ Follow up on supplier invoices and statements.
+ Verify charges against supplier tariffs.
+ Report cost variances to the Accounts Manager.
+ Enter and allocate supplier invoices in XMPRO and Maestro.
+ Maintain relationships with suppliers for credit notes.
+ Facilitate internal billing to other Marken branches.
**Skills and Experience:**
+ 3- 4 years' experience in a related role
+ Good business acumen
+ Great team player
+ Ability to work in a matrix organization
+ Can do attitude.
Your contributions are valued-join us on this exciting journey and apply today!
**Type de contrat:**
en CDI
_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._
Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
**Fiche de poste :**
Join Marken, part of UPS Healthcare, with over 5,500 professionals across 128 locations. We lead in Direct to Patient (DTP) and Home Health Care (HHC) services, as well as biological sample shipments through our global GMP-compliant network.
We are looking for a new Finance Officer, to be based in our Mumbai office. In this role, you'll take charge of client billing and supplier invoicing while collaborating with diverse teams to ensure seamless processes. You'll have the opportunity to resolve any disputes that may arise, generate insightful reports, and nurture strong relationships with our suppliers.
**Main Duties and Responsibilities**
Billing
+ Manage client billing via manual and automated methods.
+ Input estimates of expected charges.
+ Ensure all charges are captured before validation.
+ Collaborate with Imports, Exports, Transport, and Customer Service teams.
+ Deliver invoices promptly and resolve disputes.
+ Generate billing control reports and perform re-billing as needed.
Costing:
+ Follow up on supplier invoices and statements.
+ Verify charges against supplier tariffs.
+ Report cost variances to the Accounts Manager.
+ Enter and allocate supplier invoices in XMPRO and Maestro.
+ Maintain relationships with suppliers for credit notes.
+ Facilitate internal billing to other Marken branches.
**Skills and Experience:**
+ 3- 4 years' experience in a related role
+ Good business acumen
+ Great team player
+ Ability to work in a matrix organization
+ Can do attitude.
Your contributions are valued-join us on this exciting journey and apply today!
**Type de contrat:**
en CDI
_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
GBS Customer Service Team Lead
Chennai
UPS
Posted 3 days ago
Job Viewed
Job Description
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Summary**
This position is responsible for supporting the day-to-day execution of contact center operations within a designated team. Reporting to the Customer Service Supervisor, the Team Leader ensures adherence to established processes, service standards, and performance expectations. This role focuses on monitoring team performance, providing first-line support and coaching, and escalating operational risks or customer concerns as needed.
The Team Leader works closely with the Supervisor to implement action plans, maintain service levels, and drive continuous improvement within the team. While not owning overall operational decisions, this position plays a critical role in executing direction, reinforcing standards, and ensuring consistent customer experience.
**Experience Range** : **5 to 8 years**
**Note:**
+ **Role based in Chennai.**
+ **US working hours required(Night Shift)**
**Responsibilities:**
+ Supports the Supervisor in monitoring daily team performance across key metrics (quality, productivity, customer experience).
+ Reviews call and operational data to identify immediate issues and escalates trends or risks to the Supervisor.
+ Provides real-time coaching and feedback to team members to ensure customer interactions are accurate, complete, and professional.
+ Acts as the first point of contact for agent support, addressing questions, clarifying procedures, and assisting with issue resolution.
+ Handles selected escalated customer interactions and ensures proper documentation and follow-up.
+ Assists in implementing action plans defined by the Supervisor to improve performance and close gaps.
+ Monitors adherence to processes, policies, and quality standards; flags non-compliance for further review.
+ Supports training and onboarding activities for new and existing team members.
+ Partners with the Supervisor on identifying development needs and reinforcing continuous improvement initiatives.
+ Contributes to maintaining a positive team environment that promotes engagement, accountability, and performance.
**Qualifications:**
+ Bachelor's Degree or equivalent experience.
+ Strong attention to detail with ability to follow established processes and identify deviations.
+ Basic experience in analyzing performance data and recognizing patterns or issues.
+ Demonstrated ability to support problem resolution and escalate appropriately when needed.
+ Effective communication skills to provide clear guidance and feedback to team members.
+ Experience in customer service environment - Required.
+ Experience in a team lead or informal leadership role - Preferred.
+ Proficiency in Microsoft Office or similar tools - Preferred.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Summary**
This position is responsible for supporting the day-to-day execution of contact center operations within a designated team. Reporting to the Customer Service Supervisor, the Team Leader ensures adherence to established processes, service standards, and performance expectations. This role focuses on monitoring team performance, providing first-line support and coaching, and escalating operational risks or customer concerns as needed.
The Team Leader works closely with the Supervisor to implement action plans, maintain service levels, and drive continuous improvement within the team. While not owning overall operational decisions, this position plays a critical role in executing direction, reinforcing standards, and ensuring consistent customer experience.
**Experience Range** : **5 to 8 years**
**Note:**
+ **Role based in Chennai.**
+ **US working hours required(Night Shift)**
**Responsibilities:**
+ Supports the Supervisor in monitoring daily team performance across key metrics (quality, productivity, customer experience).
+ Reviews call and operational data to identify immediate issues and escalates trends or risks to the Supervisor.
+ Provides real-time coaching and feedback to team members to ensure customer interactions are accurate, complete, and professional.
+ Acts as the first point of contact for agent support, addressing questions, clarifying procedures, and assisting with issue resolution.
+ Handles selected escalated customer interactions and ensures proper documentation and follow-up.
+ Assists in implementing action plans defined by the Supervisor to improve performance and close gaps.
+ Monitors adherence to processes, policies, and quality standards; flags non-compliance for further review.
+ Supports training and onboarding activities for new and existing team members.
+ Partners with the Supervisor on identifying development needs and reinforcing continuous improvement initiatives.
+ Contributes to maintaining a positive team environment that promotes engagement, accountability, and performance.
**Qualifications:**
+ Bachelor's Degree or equivalent experience.
+ Strong attention to detail with ability to follow established processes and identify deviations.
+ Basic experience in analyzing performance data and recognizing patterns or issues.
+ Demonstrated ability to support problem resolution and escalate appropriately when needed.
+ Effective communication skills to provide clear guidance and feedback to team members.
+ Experience in customer service environment - Required.
+ Experience in a team lead or informal leadership role - Preferred.
+ Proficiency in Microsoft Office or similar tools - Preferred.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
GBS Customer Service Team Lead
Chennai
UPS
Posted 3 days ago
Job Viewed
Job Description
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**GBS Customer Service Team Leader**
**Job Summary**
This position is responsible for supporting the day-to-day execution of contact center operations within a designated team. Reporting to the Customer Service Supervisor, the Team Leader ensures adherence to established processes, service standards, and performance expectations. This role focuses on monitoring team performance, providing first-line support and coaching, and escalating operational risks or customer concerns as needed.
The Team Leader works closely with the Supervisor to implement action plans, maintain service levels, and drive continuous improvement within the team. While not owning overall operational decisions, this position plays a critical role in executing direction, reinforcing standards, and ensuring consistent customer experience.
**Experience range : 5 to 8 years**
**Note:**
+ Role based in Chennai.
+ US working hours required(Night Shift)
**Responsibilities:**
+ Supports the Supervisor in monitoring daily team performance across key metrics (quality, productivity, customer experience).
+ Reviews call and operational data to identify immediate issues and escalates trends or risks to the Supervisor.
+ Provides real-time coaching and feedback to team members to ensure customer interactions are accurate, complete, and professional.
+ Acts as the first point of contact for agent support, addressing questions, clarifying procedures, and assisting with issue resolution.
+ Handles selected escalated customer interactions and ensures proper documentation and follow-up.
+ Assists in implementing action plans defined by the Supervisor to improve performance and close gaps.
+ Monitors adherence to processes, policies, and quality standards; flags non-compliance for further review.
+ Supports training and onboarding activities for new and existing team members.
+ Partners with the Supervisor on identifying development needs and reinforcing continuous improvement initiatives.
+ Contributes to maintaining a positive team environment that promotes engagement, accountability, and performance. **Qualifications:**
+ Bachelor's Degree or equivalent experience.
+ Strong attention to detail with ability to follow established processes and identify deviations.
+ Basic experience in analyzing performance data and recognizing patterns or issues.
+ Demonstrated ability to support problem resolution and escalate appropriately when needed.
+ Effective communication skills to provide clear guidance and feedback to team members.
+ Experience in customer service environment - Required.
+ Experience in a team lead or informal leadership role - Preferred.
+ Proficiency in Microsoft Office or similar tools - Preferred.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**GBS Customer Service Team Leader**
**Job Summary**
This position is responsible for supporting the day-to-day execution of contact center operations within a designated team. Reporting to the Customer Service Supervisor, the Team Leader ensures adherence to established processes, service standards, and performance expectations. This role focuses on monitoring team performance, providing first-line support and coaching, and escalating operational risks or customer concerns as needed.
The Team Leader works closely with the Supervisor to implement action plans, maintain service levels, and drive continuous improvement within the team. While not owning overall operational decisions, this position plays a critical role in executing direction, reinforcing standards, and ensuring consistent customer experience.
**Experience range : 5 to 8 years**
**Note:**
+ Role based in Chennai.
+ US working hours required(Night Shift)
**Responsibilities:**
+ Supports the Supervisor in monitoring daily team performance across key metrics (quality, productivity, customer experience).
+ Reviews call and operational data to identify immediate issues and escalates trends or risks to the Supervisor.
+ Provides real-time coaching and feedback to team members to ensure customer interactions are accurate, complete, and professional.
+ Acts as the first point of contact for agent support, addressing questions, clarifying procedures, and assisting with issue resolution.
+ Handles selected escalated customer interactions and ensures proper documentation and follow-up.
+ Assists in implementing action plans defined by the Supervisor to improve performance and close gaps.
+ Monitors adherence to processes, policies, and quality standards; flags non-compliance for further review.
+ Supports training and onboarding activities for new and existing team members.
+ Partners with the Supervisor on identifying development needs and reinforcing continuous improvement initiatives.
+ Contributes to maintaining a positive team environment that promotes engagement, accountability, and performance. **Qualifications:**
+ Bachelor's Degree or equivalent experience.
+ Strong attention to detail with ability to follow established processes and identify deviations.
+ Basic experience in analyzing performance data and recognizing patterns or issues.
+ Demonstrated ability to support problem resolution and escalate appropriately when needed.
+ Effective communication skills to provide clear guidance and feedback to team members.
+ Experience in customer service environment - Required.
+ Experience in a team lead or informal leadership role - Preferred.
+ Proficiency in Microsoft Office or similar tools - Preferred.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
GBS Customer Service Team Lead
Chennai
UPS
Posted 3 days ago
Job Viewed
Job Description
**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.**
Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
**Fiche de poste :**
**GBS Customer Service Team Leader**
**Job Summary**
This position is responsible for supporting the day-to-day execution of contact center operations within a designated team. Reporting to the Customer Service Supervisor, the Team Leader ensures adherence to established processes, service standards, and performance expectations. This role focuses on monitoring team performance, providing first-line support and coaching, and escalating operational risks or customer concerns as needed.
The Team Leader works closely with the Supervisor to implement action plans, maintain service levels, and drive continuous improvement within the team. While not owning overall operational decisions, this position plays a critical role in executing direction, reinforcing standards, and ensuring consistent customer experience.
**Experience range : 5 to 8 years**
**Note:**
+ Role based in Chennai.
+ US working hours required(Night Shift)
**Responsibilities:**
+ Supports the Supervisor in monitoring daily team performance across key metrics (quality, productivity, customer experience).
+ Reviews call and operational data to identify immediate issues and escalates trends or risks to the Supervisor.
+ Provides real-time coaching and feedback to team members to ensure customer interactions are accurate, complete, and professional.
+ Acts as the first point of contact for agent support, addressing questions, clarifying procedures, and assisting with issue resolution.
+ Handles selected escalated customer interactions and ensures proper documentation and follow-up.
+ Assists in implementing action plans defined by the Supervisor to improve performance and close gaps.
+ Monitors adherence to processes, policies, and quality standards; flags non-compliance for further review.
+ Supports training and onboarding activities for new and existing team members.
+ Partners with the Supervisor on identifying development needs and reinforcing continuous improvement initiatives.
+ Contributes to maintaining a positive team environment that promotes engagement, accountability, and performance. **Qualifications:**
+ Bachelor's Degree or equivalent experience.
+ Strong attention to detail with ability to follow established processes and identify deviations.
+ Basic experience in analyzing performance data and recognizing patterns or issues.
+ Demonstrated ability to support problem resolution and escalate appropriately when needed.
+ Effective communication skills to provide clear guidance and feedback to team members.
+ Experience in customer service environment - Required.
+ Experience in a team lead or informal leadership role - Preferred.
+ Proficiency in Microsoft Office or similar tools - Preferred.
**Type de contrat:**
en CDI
_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._
Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
**Fiche de poste :**
**GBS Customer Service Team Leader**
**Job Summary**
This position is responsible for supporting the day-to-day execution of contact center operations within a designated team. Reporting to the Customer Service Supervisor, the Team Leader ensures adherence to established processes, service standards, and performance expectations. This role focuses on monitoring team performance, providing first-line support and coaching, and escalating operational risks or customer concerns as needed.
The Team Leader works closely with the Supervisor to implement action plans, maintain service levels, and drive continuous improvement within the team. While not owning overall operational decisions, this position plays a critical role in executing direction, reinforcing standards, and ensuring consistent customer experience.
**Experience range : 5 to 8 years**
**Note:**
+ Role based in Chennai.
+ US working hours required(Night Shift)
**Responsibilities:**
+ Supports the Supervisor in monitoring daily team performance across key metrics (quality, productivity, customer experience).
+ Reviews call and operational data to identify immediate issues and escalates trends or risks to the Supervisor.
+ Provides real-time coaching and feedback to team members to ensure customer interactions are accurate, complete, and professional.
+ Acts as the first point of contact for agent support, addressing questions, clarifying procedures, and assisting with issue resolution.
+ Handles selected escalated customer interactions and ensures proper documentation and follow-up.
+ Assists in implementing action plans defined by the Supervisor to improve performance and close gaps.
+ Monitors adherence to processes, policies, and quality standards; flags non-compliance for further review.
+ Supports training and onboarding activities for new and existing team members.
+ Partners with the Supervisor on identifying development needs and reinforcing continuous improvement initiatives.
+ Contributes to maintaining a positive team environment that promotes engagement, accountability, and performance. **Qualifications:**
+ Bachelor's Degree or equivalent experience.
+ Strong attention to detail with ability to follow established processes and identify deviations.
+ Basic experience in analyzing performance data and recognizing patterns or issues.
+ Demonstrated ability to support problem resolution and escalate appropriately when needed.
+ Effective communication skills to provide clear guidance and feedback to team members.
+ Experience in customer service environment - Required.
+ Experience in a team lead or informal leadership role - Preferred.
+ Proficiency in Microsoft Office or similar tools - Preferred.
**Type de contrat:**
en CDI
_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
GBS Customer Service Team Lead
Chennai
UPS
Posted 3 days ago
Job Viewed
Job Description
**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.**
Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
**Fiche de poste :**
**Job Summary**
This position is responsible for supporting the day-to-day execution of contact center operations within a designated team. Reporting to the Customer Service Supervisor, the Team Leader ensures adherence to established processes, service standards, and performance expectations. This role focuses on monitoring team performance, providing first-line support and coaching, and escalating operational risks or customer concerns as needed.
The Team Leader works closely with the Supervisor to implement action plans, maintain service levels, and drive continuous improvement within the team. While not owning overall operational decisions, this position plays a critical role in executing direction, reinforcing standards, and ensuring consistent customer experience.
**Experience Range** : **5 to 8 years**
**Note:**
+ **Role based in Chennai.**
+ **US working hours required(Night Shift)**
**Responsibilities:**
+ Supports the Supervisor in monitoring daily team performance across key metrics (quality, productivity, customer experience).
+ Reviews call and operational data to identify immediate issues and escalates trends or risks to the Supervisor.
+ Provides real-time coaching and feedback to team members to ensure customer interactions are accurate, complete, and professional.
+ Acts as the first point of contact for agent support, addressing questions, clarifying procedures, and assisting with issue resolution.
+ Handles selected escalated customer interactions and ensures proper documentation and follow-up.
+ Assists in implementing action plans defined by the Supervisor to improve performance and close gaps.
+ Monitors adherence to processes, policies, and quality standards; flags non-compliance for further review.
+ Supports training and onboarding activities for new and existing team members.
+ Partners with the Supervisor on identifying development needs and reinforcing continuous improvement initiatives.
+ Contributes to maintaining a positive team environment that promotes engagement, accountability, and performance.
**Qualifications:**
+ Bachelor's Degree or equivalent experience.
+ Strong attention to detail with ability to follow established processes and identify deviations.
+ Basic experience in analyzing performance data and recognizing patterns or issues.
+ Demonstrated ability to support problem resolution and escalate appropriately when needed.
+ Effective communication skills to provide clear guidance and feedback to team members.
+ Experience in customer service environment - Required.
+ Experience in a team lead or informal leadership role - Preferred.
+ Proficiency in Microsoft Office or similar tools - Preferred.
**Type de contrat:**
en CDI
_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._
Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
**Fiche de poste :**
**Job Summary**
This position is responsible for supporting the day-to-day execution of contact center operations within a designated team. Reporting to the Customer Service Supervisor, the Team Leader ensures adherence to established processes, service standards, and performance expectations. This role focuses on monitoring team performance, providing first-line support and coaching, and escalating operational risks or customer concerns as needed.
The Team Leader works closely with the Supervisor to implement action plans, maintain service levels, and drive continuous improvement within the team. While not owning overall operational decisions, this position plays a critical role in executing direction, reinforcing standards, and ensuring consistent customer experience.
**Experience Range** : **5 to 8 years**
**Note:**
+ **Role based in Chennai.**
+ **US working hours required(Night Shift)**
**Responsibilities:**
+ Supports the Supervisor in monitoring daily team performance across key metrics (quality, productivity, customer experience).
+ Reviews call and operational data to identify immediate issues and escalates trends or risks to the Supervisor.
+ Provides real-time coaching and feedback to team members to ensure customer interactions are accurate, complete, and professional.
+ Acts as the first point of contact for agent support, addressing questions, clarifying procedures, and assisting with issue resolution.
+ Handles selected escalated customer interactions and ensures proper documentation and follow-up.
+ Assists in implementing action plans defined by the Supervisor to improve performance and close gaps.
+ Monitors adherence to processes, policies, and quality standards; flags non-compliance for further review.
+ Supports training and onboarding activities for new and existing team members.
+ Partners with the Supervisor on identifying development needs and reinforcing continuous improvement initiatives.
+ Contributes to maintaining a positive team environment that promotes engagement, accountability, and performance.
**Qualifications:**
+ Bachelor's Degree or equivalent experience.
+ Strong attention to detail with ability to follow established processes and identify deviations.
+ Basic experience in analyzing performance data and recognizing patterns or issues.
+ Demonstrated ability to support problem resolution and escalate appropriately when needed.
+ Effective communication skills to provide clear guidance and feedback to team members.
+ Experience in customer service environment - Required.
+ Experience in a team lead or informal leadership role - Preferred.
+ Proficiency in Microsoft Office or similar tools - Preferred.
**Type de contrat:**
en CDI
_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
6
F&A Senior Admin Assistant
Pune
UPS
Posted 3 days ago
Job Viewed
Job Description
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Description Summary**
We are seeking a meticulous and detail-oriented Accounts Payable Invoice Processor to join our finance team. The ideal candidate will be responsible for managing and processing invoices, ensuring accuracy and compliance with company policies, and maintaining strong vendor relationships. This role is crucial for maintaining the financial health and operational efficiency of our organization.
**Job Duties**
- Invoice Processing: Accurately process a high volume of invoices, ensuring all necessary approvals and documentation are obtained.
- Data Entry: Enter invoice details into the accounting system (Oracle), ensuring accuracy and completeness.
- Vendor Management: Communicate with vendors/customers to resolve invoice discrepancies, payment issues, and respond to inquiries.
- Reconciliation: Perform regular reconciliations of accounts payable transactions and resolve any discrepancies.
- Compliance: Ensure all invoices comply with company policies and procedures, as well as relevant regulatory requirements.
- Reporting: Generate and analyze accounts payable reports to assist in financial planning and decision-making.
- Support: Assist with month-end closing activities and provide support to the finance team as needed.
**Key Skills Requirements**
- Attention to Detail: Exceptional accuracy and attention to detail in processing invoices and data entry.
- Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
- Communication: Excellent verbal and written communication skills for effective interaction with vendors and internal teams.
- Technical Proficiency: Proficiency in accounting software (e.g., SAP, Oracle) and Microsoft Office Suite, particularly Excel.
- Problem-Solving: Strong problem-solving skills to identify and resolve discrepancies and issues.
- Team Player: Ability to work collaboratively within a team environment.
- Qualification: B.Com, BBA or MBA in Finance Freshers. Previous experience in accounts payable or a similar finance role is also preferred.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Description Summary**
We are seeking a meticulous and detail-oriented Accounts Payable Invoice Processor to join our finance team. The ideal candidate will be responsible for managing and processing invoices, ensuring accuracy and compliance with company policies, and maintaining strong vendor relationships. This role is crucial for maintaining the financial health and operational efficiency of our organization.
**Job Duties**
- Invoice Processing: Accurately process a high volume of invoices, ensuring all necessary approvals and documentation are obtained.
- Data Entry: Enter invoice details into the accounting system (Oracle), ensuring accuracy and completeness.
- Vendor Management: Communicate with vendors/customers to resolve invoice discrepancies, payment issues, and respond to inquiries.
- Reconciliation: Perform regular reconciliations of accounts payable transactions and resolve any discrepancies.
- Compliance: Ensure all invoices comply with company policies and procedures, as well as relevant regulatory requirements.
- Reporting: Generate and analyze accounts payable reports to assist in financial planning and decision-making.
- Support: Assist with month-end closing activities and provide support to the finance team as needed.
**Key Skills Requirements**
- Attention to Detail: Exceptional accuracy and attention to detail in processing invoices and data entry.
- Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
- Communication: Excellent verbal and written communication skills for effective interaction with vendors and internal teams.
- Technical Proficiency: Proficiency in accounting software (e.g., SAP, Oracle) and Microsoft Office Suite, particularly Excel.
- Problem-Solving: Strong problem-solving skills to identify and resolve discrepancies and issues.
- Team Player: Ability to work collaboratively within a team environment.
- Qualification: B.Com, BBA or MBA in Finance Freshers. Previous experience in accounts payable or a similar finance role is also preferred.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
F&A Senior Admin Assistant
Pune
UPS
Posted 3 days ago
Job Viewed
Job Description
**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.**
Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
**Fiche de poste :**
**Job Description Summary**
We are seeking a meticulous and detail-oriented Accounts Payable Invoice Processor to join our finance team. The ideal candidate will be responsible for managing and processing invoices, ensuring accuracy and compliance with company policies, and maintaining strong vendor relationships. This role is crucial for maintaining the financial health and operational efficiency of our organization.
**Job Duties**
- Invoice Processing: Accurately process a high volume of invoices, ensuring all necessary approvals and documentation are obtained.
- Data Entry: Enter invoice details into the accounting system (Oracle), ensuring accuracy and completeness.
- Vendor Management: Communicate with vendors/customers to resolve invoice discrepancies, payment issues, and respond to inquiries.
- Reconciliation: Perform regular reconciliations of accounts payable transactions and resolve any discrepancies.
- Compliance: Ensure all invoices comply with company policies and procedures, as well as relevant regulatory requirements.
- Reporting: Generate and analyze accounts payable reports to assist in financial planning and decision-making.
- Support: Assist with month-end closing activities and provide support to the finance team as needed.
**Key Skills Requirements**
- Attention to Detail: Exceptional accuracy and attention to detail in processing invoices and data entry.
- Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
- Communication: Excellent verbal and written communication skills for effective interaction with vendors and internal teams.
- Technical Proficiency: Proficiency in accounting software (e.g., SAP, Oracle) and Microsoft Office Suite, particularly Excel.
- Problem-Solving: Strong problem-solving skills to identify and resolve discrepancies and issues.
- Team Player: Ability to work collaboratively within a team environment.
- Qualification: B.Com, BBA or MBA in Finance Freshers. Previous experience in accounts payable or a similar finance role is also preferred.
**Type de contrat:**
en CDI
_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._
Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
**Fiche de poste :**
**Job Description Summary**
We are seeking a meticulous and detail-oriented Accounts Payable Invoice Processor to join our finance team. The ideal candidate will be responsible for managing and processing invoices, ensuring accuracy and compliance with company policies, and maintaining strong vendor relationships. This role is crucial for maintaining the financial health and operational efficiency of our organization.
**Job Duties**
- Invoice Processing: Accurately process a high volume of invoices, ensuring all necessary approvals and documentation are obtained.
- Data Entry: Enter invoice details into the accounting system (Oracle), ensuring accuracy and completeness.
- Vendor Management: Communicate with vendors/customers to resolve invoice discrepancies, payment issues, and respond to inquiries.
- Reconciliation: Perform regular reconciliations of accounts payable transactions and resolve any discrepancies.
- Compliance: Ensure all invoices comply with company policies and procedures, as well as relevant regulatory requirements.
- Reporting: Generate and analyze accounts payable reports to assist in financial planning and decision-making.
- Support: Assist with month-end closing activities and provide support to the finance team as needed.
**Key Skills Requirements**
- Attention to Detail: Exceptional accuracy and attention to detail in processing invoices and data entry.
- Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
- Communication: Excellent verbal and written communication skills for effective interaction with vendors and internal teams.
- Technical Proficiency: Proficiency in accounting software (e.g., SAP, Oracle) and Microsoft Office Suite, particularly Excel.
- Problem-Solving: Strong problem-solving skills to identify and resolve discrepancies and issues.
- Team Player: Ability to work collaboratively within a team environment.
- Qualification: B.Com, BBA or MBA in Finance Freshers. Previous experience in accounts payable or a similar finance role is also preferred.
**Type de contrat:**
en CDI
_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Associate App Developer- Java SQL
Chennai
UPS
Posted 3 days ago
Job Viewed
Job Description
**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.**
Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
**Fiche de poste :**
The Applications Development Associate supports programming, testing, and analysis duties and tasks. He/She performs tasks within planned durations to meet established deadlines. This position will provide coding, testing, and/or analysis for basic applications. He/She collaborates with teams to ensure effective communications and to support the achievement of objectives. This position provides support for applications and business functions. He/She contributes to the identification and reporting of defects in work products. This position assists with documentation (e.g., requirements, test and defect data, variances, problem resolution, etc.). The Applications Development Associate performs activities of lower complexity under close supervision.
**Type de contrat:**
en CDI
_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._
Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
**Fiche de poste :**
The Applications Development Associate supports programming, testing, and analysis duties and tasks. He/She performs tasks within planned durations to meet established deadlines. This position will provide coding, testing, and/or analysis for basic applications. He/She collaborates with teams to ensure effective communications and to support the achievement of objectives. This position provides support for applications and business functions. He/She contributes to the identification and reporting of defects in work products. This position assists with documentation (e.g., requirements, test and defect data, variances, problem resolution, etc.). The Applications Development Associate performs activities of lower complexity under close supervision.
**Type de contrat:**
en CDI
_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9