222 Associate Member Success jobs in India

As an Associate Customer Success Guide , you will be part of the Customer Excellence Group , responsible for driving customer success, growth, and adoption within the APAC region. Operating out of the Regional Success Centre in Bangalore you will serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. You'll work on time-bound engagements to accelerate adoption, retention, and expansion, collaborating with internal teams and executive stakeholders. There is a minimum 3-day in-office requirement as part of this role with a large emphasis on team learning and collaboration.

Key Responsibilities:

• Onboard New Customers : Set customers up for success by introducing them to all the resources available to help them on their journey, via webinars and personalized 1:1 engagements
• Drive Adoption : Serve as a customer advocate, for all the products they have purchased and advise them on how to deploy and adopt them to meet their business needs.
• Proactive Guidance:  Drive customers to resources they have available to them to enhance their ServiceNow experience
• Cross-functional Collaboration : Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
• Best Practices and Enablement : Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
• Escalation Management : Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.

What You’ll Do:

• In the first months, you will attend an in-person ServiceNow Onboarding Academy  to learn about our products, get certified (ITIL, ServiceNow Certified System Administrator) and learn about the systems and processes used to drive customer success
• You will be assigned a Large Portfolio of APAC  customers , and be responsible for the overall health and adoption metrics for this portfolio
• Serve as the trusted advisor  to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals.
• Complete point-in-time engagements  with a focus on Customer Onboarding, Driving Product Adoption and bi-yearly customer check-ins
• Engage in cross-functional partnerships  within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
• Contribute to the Customer Excellence Group's  thought leadership by developing case studies, customer success assets, and best practices.

Qualifications

What we need from you:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• Business, Technology, Computer Science or AI related degree preferred.  
• Excitement for a career in customer-facing roles  such as Business Development, IT Consulting, Customer Success, or Strategic Consulting. 
• Passion for SaaS,  with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
• Strong emotional intelligence , organizational skills, with a demonstrated ability to prioritize and manage competing tasks
•  This role is based in our Bangalore office. Applicants must currently reside within commuting distance or be able to relocate at their own expense. This role may require you to attend the office at short notice (1 hour) when business needs arise
• This position is not eligible for employment based sponsorship

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a -degree view of their customers.

MoEngage is hiring a Partner Development Manager who will be responsible for scaling our Strategic Alliance with key SI and Consulting Partners. This individual will drive programs for Recruitment, Onboarding and GTM execution with partners to assist in Business Development and Services Support. 

Requirement: 

At MoEngage , we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.Employment at MoEngage  is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage  is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Mandatory Skill Sets

1. Strong fundamentals in RDBMS - PL/SQL, SQL SERVER // (T-SQL) and exposure to deployment/source control tools (Jenkins/Octopus & SVN/GIT/TFS)

2. Excellent understanding of Capital Markets / Asset Management Operations / Investment Banking

Added Advantage

1. Certification in SQL/Oracle

2. Capital Markets/Functional certifications

3. Advanced Excel skills/VBA/ Python scripting/ RPA

4. Certification in Incident Management

Key Deliverables/Tasks

1. Support BAU activities ensuring application uptime and smooth running of the operations.

2. Troubleshoot, investigate and resolve Data/Application/API/SFTP issues and errors reported by Users. This involves thorough investigation of logs, audit and complex database analysis.

3. Coordinate with the Asset Manager users and Brokers for understanding their issues/ requirements and work on specific requirements for Data/Configuration changes.

4. Own the process for any data/configuration changes in the production environment. Such changes require good SQL understanding and excellent DB analytical skills with extensive use of SQL scripting. Utilise change /release management systems effectively and suggest improvements to the procedures and processes to cope with a rapidly evolving system environment.

5. Be part of and drive implementation projects for new Clients and work on new client requirements with Implementation team.

6. Conduct Demo/Trainings for clients & develop knowledge base and in-depth documentations.

7. Collaborate with the Product Management Group/Implementation team and contribute towards the stability and vision of the application.

8. Work closely with development and testing teams in new product development and existing product enhancements (e.g. driven through JIRA, parallel projects).

9. Peer review SQL code and mentor colleagues with less SQL experience.

10. Ensuring Client Satisfaction.

11. Identifying opportunities for Upselling.

12. Contribute to the development of Strategies to enhance overall success.

13. Strong Communication & Relationship building skills

Euronext Values

Unity

•    We respect and value the people we work with

•    We are unified through a common purpose

•    We embrace diversity and strive for inclusion

Integrity

•    We value transparency, communicate honestly and share information openly

•    We act with integrity in everything we do

•    We don’t hide our mistakes, and we learn from them

Agility

•    We act with a sense of urgency and decisiveness

•    We are adaptable, responsive and embrace change

•    We take smart risks

Energy

•    We are positively driven to make a difference and challenge the status quo

•    We focus on and encourage personal leadership

•    We motivate each other with our ambition

Accountability

•    We deliver maximum value to our customers and stakeholders

•    We take ownership and are accountable for the outcome

•    We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.   

Profile- Implementation Associate- Customer Success

Experience- 1 to 5 years 

Location - Bangalore/ Mumbai

Roles and Responsibilities:

● Handling end-to-end implementation of, a leading SaaS/cloud-based supply chain

automation product for the FMCG industry.

● Understanding of software architecture and configuration of the product to match customer

requirements.

● Working with Master data, assisting with service requests, and troubleshooting problems

with data.

● Client Interaction- Handle clients and communicate client's requirements to internal teams.

● Coordinate with respective stakeholders and provide technical assistance to clients within

SLA.

● Helping customers generate reports and offering thorough expertise to customers on the

product and its usage.

● Document the client's requirements and get a sign-off.

● Quality check of deliverables and conduct UAT with the client and get sign-off.

● Ensure the user's adoption post-go-live and share a regular update with the client.

Requirements :

● Excellent communication skills (Written and Verbal), strong documentation skills

● Computer and mobile-savvy with moderate knowledge of MS Excel.

● Understanding of the FMCG business model.

● Willingness and eagerness to work in a high-pressure fast-growing start-up environment

● Experience in SaaS Product Onboarding and support will be an added advantage.

Profile- Implementation Associate- Customer Success

Experience- 1 to 5 years 

Location - Bangalore/ Mumbai

Roles and Responsibilities:

● Handling end-to-end implementation of, a leading SaaS/cloud-based supply chain

automation product for the FMCG industry.

● Understanding of software architecture and configuration of the product to match customer

requirements.

● Working with Master data, assisting with service requests, and troubleshooting problems

with data.

● Client Interaction- Handle clients and communicate client's requirements to internal teams.

● Coordinate with respective stakeholders and provide technical assistance to clients within

SLA.

● Helping customers generate reports and offering thorough expertise to customers on the

product and its usage.

● Document the client's requirements and get a sign-off.

● Quality check of deliverables and conduct UAT with the client and get sign-off.

● Ensure the user's adoption post-go-live and share a regular update with the client.

Requirements :

● Excellent communication skills (Written and Verbal), strong documentation skills

● Computer and mobile-savvy with moderate knowledge of MS Excel.

● Understanding of the FMCG business model.

● Willingness and eagerness to work in a high-pressure fast-growing start-up environment

● Experience in SaaS Product Onboarding and support will be an added advantage.

#Hiring #ClientServicing #CreativeStrategy! Yup! This one is for folks with up to a minimum of 1 and maximum 3 years of experience in client servicing in an agency. Don’t worry. This is not one of those job posts that expect 5 years of experience from freshers. #LOL. That said, candidates with a background in agencies, internal communications, sociology and psychology will have an edge.

Driven by excellence, we are looking for a polymath. One who loves solving problems, is high on EQ and empathy & comes with a high sense of ownership . Combating refusals with persistence, someone who thrives under pressure. Excellent ideation, presentation and communication skills are a must along with knowledge of social media . Enthusiastic, and unabashedly result-oriented. If challenges excite & you value integrity, this role is for you. 

If Selected, You Will Be Responsible For:

• Working on key brands and contribute to the creation of digital experiences.
• Working across multiple platforms to drive engagement & teaming up with our writers and designers to create snappy, superbly written & designed creatives to engage existing followers and attract new ones!
• Drive content strategy that is in sync with the brand’s philosophy and objectives across multiple platforms like LinkedIn, Instagram, and Facebook, and devise strategic content while upholding the creativity standards of our agency.
• Understand stakeholders and create communication for different cohorts
• Possessing the skill to understand client feedback and provide strategic inputs to the design and content teams.
• The ability to establish a rapport and excellent project management skills are a must-have!

Wait! There Is More!

What your workday will look like?

• Campaign content creation on various digital platforms like LinkedIn, Instagram while working closely with design and content teams.
• Developing innovative solutions including content management and maintenance of the brand’s digital platforms. Creating buzz around the brand, in order to position it as an employer of choice.
• Preparing reports on a monthly basis with quantitative as well as qualitative analyses of the brand to enhance future strategies.
• Utilize Analytics to analyze and monitor the effectiveness of campaigns.

Who/what are we looking for?

• Proven experience as a Client Servicing team members or a similar role, preferably with an agency background.
• In-depth knowledge of various social media platforms, their functionalities, and best practices.
• Creative mindset with the ability to think outside the box and develop innovative social media strategies.

Phew! That's quite something. But don’t tell us we never told you!

If you've reached here and have survived the Job description, during the interview, do tell us 'Why should we not recruit you?' You heard that right

P.S. We don't like office politics and believe in autonomy to be awesome.

Job location: Mumbai

Joining: Immediate (Preferred) but we’re cool with a 30 day period.

In case you'd like to know more about who we are, why we started this company, our culture, what kind of food we like or how we spend our day, do check out or visit our page on LinkedIn or log on to You can also write to

About Us:

Never Grow Up ® is a Work Culture firm focusing on Employee Engagement, Employer Branding & Communications; that partners with Human Resources & Business Leaders to create an admirable culture & a happy workplace. Our services range from Happiness Surveys to Customized Training Interventions, Internal Communications, CSR Strategy & Digital Content to Office Design. From Engagement Strategy to Execution Calendars and Implementation Support, we have a box full of options that are sure to brighten your day.

Work Mode: Work From Office

Location: Pune

Position: Customer Success Associate

Key Responsibilities

• Engage with customers proactively to provide excellent service and support.
• Ensure smooth onboarding and ongoing support to enhance customer satisfaction.
• Address customer queries and resolve issues efficiently with a focus on retention and growth.
• Leverage sales acumen to identify opportunities for upselling and cross-selling.
• Maintain accurate records of customer interactions and feedback.

Required Skills & Qualifications

• Education: Graduate in any field.
• Languages: English and Hindi (mandatory).
• Additional proficiency in Tamil / Malayalam / Kannada / Assamese / Odia / Bengali / Gujarati will be an added advantage.
• Excellent communication skills in English and Hindi with no MTI/RTI, grammatical, or pronunciation errors .
• Strong interpersonal skills with a customer-first approach.
• Fresher and experienced candidates are welcome to apply.
• Preferred: Experience in Insurance and/or customer-facing sales roles.

Interview Process

1. HR Round
2. Versant 5 (Certified)
3. Written Assessment
4. Operations Round
5. Client Round

Employment Details

• Shift: Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
• Working Days: 6 days a week.

Job Description – GCC- Associate/Sr Associate Customer Success(Service), Pune

EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot.

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!

ABOUT THE JOB: This position is part of our Customer Success Team which handles both inbound and outbound transactional customer interactions. The Customer Success Associate serves as a key liaison between WillScot and our customers, ensuring a seamless experience. The role is responsible for managing service requests, reviewing invoices, resolving issues, and maintaining high standards of customer satisfaction.

WHAT YOU'LL BE DOING: Customer Support

• Serve as the primary point of contact for customer transactions from order initiation to return.

• Accurately process transactional orders, including:

• Signed lease agreements/contracts and purchase orders.

• Tax exemption certificates.

• Customer invoicing details and ACH payment setup.

• Manual invoice requests and payment processing.

• Proactive outreach regarding fees or disputes.

• Manage service requests via CRM:

• Triage and resolve issues via phone.

• Create and track service tasks.

• Communicate scheduling and post-service follow-up.

• Ensure proper billing and resolution.

• Provide general support:

• Handle inbound calls and proactively reach out to customers nearing lease end.

• Coordinate relocations and onsite takeovers.

• Process change requests and expired purchase orders.

• Escalate complex issues to specialists as needed. Customer Focus

• Strive for first-call resolution and proactive problem-solving.

• Use Net Promoter System (NPS) feedback to improve service and address internal issues.

• Build and maintain strong relationships with internal and external stakeholders.

Education And Qualifications:

• Graduate in any stream, with 3+ years of relevant experience will be considered.

• Proven experience in customer support or service, with the ability to work independently and collaboratively in a fast-paced environment.

• Strong English communication skills (verbal and written), active listening, and conflict resolution.

• Ability to multitask, prioritize, and manage time effectively. Handle high volumes of inbound/outbound calls and identify upsell opportunities.

• Proficiency in MS Office (Excel, Word, Outlook); CRM experience preferred (Salesforce a plus).

• Customer-focused mindset with adaptability to various personalities and needs.

• Maintain accurate records of customer interactions and documentation.

• Exhibit high attention to detail and follow established communication procedures. Physical Requirements