9 Automotive jobs in Belgaum

Job Description: Automotive Customer Service Representative

Location: Remote (North American Hours)

Desired Skills and Experience:

• Education: Bachelor's degree in Engineering
• Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities:

• Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
• Ensure customer satisfaction by addressing complaints and inquiries promptly.
• Conduct product sales and process returns and related requests.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Maintain records of customer interactions, comments, and complaints.
• Provide feedback to management regarding customer issues, concerns, and emerging trends.
• Adhere to communication procedures, guidelines, and policies.
• Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
• Develop and document knowledge into useful content.
• Continuously enhance knowledge of products and services.
• Achieve or surpass performance targets.
• Participate in training and development programs to enhance customer service skills and knowledge.

Requirements and Skills:

• Demonstrated experience in customer service.
• Automotive repair, parts, and component knowledge (required).
• Technical or engineering experience.
• Proficiency in English.
• Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
• Ability to multitask, prioritize tasks, and manage time efficiently.
• Maintain a positive, empathetic, and professional demeanor with customers.
• Customer-centered approach with adaptability to various customer personalities.
• Teamwork skills for working with team members and other departments.
• Ability to work remotely in shifts aligned with market operational hours.
• Digital literacy.
• Willingness to achieve goals and pursue self-improvement.
• Capability to perform effectively under pressure.
• Ability to work North American working hours.

Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

Automotive Spare Parts Catalog Analyst – Remote

Job is available to immediate joiners or candidates who can join within two weeks of September 8th, 2024.

Job Description:

We are seeking a detail-oriented and knowledgeable Automotive Spare Parts Catalog Analyst to join our dynamic team in a fully remote capacity. This role is ideal for automotive technicians and service advisors looking to transition into a specialized field focusing on the analysis and management of automotive spare parts inventories and catalogs. If you have a deep understanding of automotive systems, parts, and functions, and are enthusiastic about optimizing parts cataloging processes, we encourage you to apply.

Key Responsibilities:

• Analyze and maintain accurate records of automotive spare parts catalogs, ensuring all data is up-to-date and reflective of current inventory.
• Collaborate with parts manufacturers and suppliers to obtain detailed and accurate product information.
• Implement and manage catalog databases for ease of use in maintenance, repairs, and part replacements.
• Support the sales and customer service teams by providing expert knowledge and advice on automotive parts and compatibility.
• Conduct regular audits of the parts catalog to ensure accuracy and compliance with industry standards.
• Provide insights and recommendations for process improvement in parts management and cataloging.
• Train and support other team members on navigating and utilizing the parts catalog effectively.

Qualifications:

• Proven experience as an automotive technician or service advisor, with a strong understanding of automotive parts and systems.
• Familiarity with automotive parts catalogs and inventory systems is highly preferred.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Proficient in using digital tools and systems for catalog management.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a remote setting.
• Self-motivated and disciplined to work effectively in a home-based environment.

Education:

• Bachelor Engineer or equivalent; further education or certification in automotive services is a plus.

Benefits:

• Competitive salary and benefits package.
• Flexible working hours and the convenience of working from home.
• Opportunities for professional growth and development in a niche field.
• Supportive team environment with regular virtual interactions.

We are looking for a detail-oriented and proactive Service Advisor to join our team. The role focuses on preparing accurate job sheets for vehicle services based on client requirements , and ensuring smooth communication between clients and our service team.

Key Responsibilities:

• Create and manage service job sheets from client instructions
• Liaise with clients to understand service needs and record them accurately
• Coordinate with the workshop/service team to ensure correct work is carried out
• Maintain clear communication with clients regarding their vehicle service progress
• Support service documentation and reporting as required

Requirements:

• Background in the automobile industry (essential)
• Minimum 2 years’ experience in a similar role (service advisor / coordinator / workshop admin)
• Strong communication and customer service skills
• Attention to detail and good organizational abilities
• Ability to work collaboratively with both clients and technical teams

What We Offer:

• Salary - 4 LPA
• Opportunity to work with a growing, professional team
• Career development within the automotive service sector

Job Description: Automotive Customer Service Representative

Location: Remote (North American Hours)

Desired Skills and Experience:

• Education: Bachelor's degree in Engineering
• Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities:

• Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
• Ensure customer satisfaction by addressing complaints and inquiries promptly.
• Conduct product sales and process returns and related requests.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Maintain records of customer interactions, comments, and complaints.
• Provide feedback to management regarding customer issues, concerns, and emerging trends.
• Adhere to communication procedures, guidelines, and policies.
• Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
• Develop and document knowledge into useful content.
• Continuously enhance knowledge of products and services.
• Achieve or surpass performance targets.
• Participate in training and development programs to enhance customer service skills and knowledge.

Requirements and Skills:

• Demonstrated experience in customer service.
• Automotive repair, parts, and component knowledge (required).
• Technical or engineering experience.
• Proficiency in English.
• Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
• Ability to multitask, prioritize tasks, and manage time efficiently.
• Maintain a positive, empathetic, and professional demeanor with customers.
• Customer-centered approach with adaptability to various customer personalities.
• Teamwork skills for working with team members and other departments.
• Ability to work remotely in shifts aligned with market operational hours.
• Digital literacy.
• Willingness to achieve goals and pursue self-improvement.
• Capability to perform effectively under pressure.
• Ability to work North American working hours.

Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

We are hiring SAP DBM Vehicle Sales to join one of our major clients based in KSA. This is Fully remote role

Employment Type - 12 months & extendable contract

Job Location - 100% Remote (Should be working as per KSA work schedule)

Required Skills

• A minimum of 10 years of relevant experience.
• Strong understanding of DBM/SD/VMS Vehicle Sales and Pricing.
• Optional: Basic knowledge of ABAP or Techno-Functional skills is desirable.

About The Company

We are leading provider of premium mobile car care services, known for our unwavering commitment to quality and exceptional customer service. With our focus on professionalism, we ensure our clients enjoy consistent, high-standard services. Recently, we’ve expanded our offerings to include Maintenance Packages, Detailing, and SMART Repairs, and we’re continuing to grow our network across the UK and Ireland.

About The Role

We have an exciting full-time remote opportunity for a Auto Damage Claims Assessor & Scheduler (Smart Repair) to join our dynamic team. You will be inspecting images and videos of vehicle damage, producing accurate quotes, and converting incoming enquiries into confirmed repair bookings. You will act as the critical link between customers, repair teams, and operational scheduling, ensuring fast, accurate assessments and high conversion rates from leads to bookings.

Role Responsibilities - What you’ll be doing:

Image-Based Vehicle Damage Assessment:

• Assess vehicle damage remotely using submitted photos and/or video footage.
• Identify required SMART repair work (e.g., minor dents, scuffs, scratches, paint damage, alloy wheel damage as well as larger repairs fit for Mobile bodyshops).
• Accurately prepare repair quotes using internal systems and pricing matrices.

Quoting & Estimating:

• Use predefined labour and parts pricing guidelines to issue transparent, competitive quotes.
• Clearly communicate quote details to customers in writing or over the phone.
• Ensure all quotes are logged and followed up promptly.

Enquiry Handling & Conversion:

• Respond to incoming customer enquiries via email, web forms, and phone.
• Qualify leads and guide customers through the repair process.
• Convert quotes into confirmed bookings by clearly explaining value, repair process, and timescales.
• Maintain high conversion rates and exceed performance targets.
• Complaint handling and resolution

Triaging & Workflow Coordination:

• Determine whether damage is suitable for SMART repair, bodyshop referral, or mobile technician.
• Route jobs correctly based on location, severity, and repair capability.
• Liaise with scheduling teams to allocate bookings appropriately.

Skills & Experience Required:

• Prior experience in vehicle damage assessment, quoting, or SMART repair industry (essential).
• Strong knowledge of minor vehicle damage types and SMART repair capabilities.
• Familiarity with estimating tools or internal quoting platforms.
• Excellent attention to detail and communication skills.
• Proven ability to handle customer queries and close sales over the phone or digitally.
• Ability to interpret images and assess damage severity and repairability.
• Competent with CRM tools, job management systems, and email communications.
• Experience working in a fast-paced, target-driven environment.

Desirable:

• ATA/IMI accreditation or background in vehicle body repair (non-essential but beneficial).
• Knowledge of automotive workflows and customer service platforms.

Work Schedule

As the client is UK based, you will be required to work to UK daytime:

• Monday to Friday
• Additional Requirement: Two working weekends per month
• 14.30pm - 22.30pm IST (09.00am - 17.00pm GMT)

Pay & Benefits - What you’ll get in return:

• Annual CTC: 7 - 10 lakh per year
• Fully remote role
• Be part of a passionate, friendly and transparent culture which encourages your suggestions for improvement as we grow
• Training and development pathways in estimating and customer service.
• An unparalleled opportunity to be a team member of the UK’s largest mobile servicing, maintenance and repair business
• Supportive and forward-thinking team culture.
• 25 days holiday plus public holidays.
• Pension scheme and additional benefits.

Automotive Spare Parts Catalog Analyst – Remote

Job is available to immediate joiners or candidates who can join within two weeks of September 8th, 2024.

Job Description:

We are seeking a detail-oriented and knowledgeable Automotive Spare Parts Catalog Analyst to join our dynamic team in a fully remote capacity. This role is ideal for automotive technicians and service advisors looking to transition into a specialized field focusing on the analysis and management of automotive spare parts inventories and catalogs. If you have a deep understanding of automotive systems, parts, and functions, and are enthusiastic about optimizing parts cataloging processes, we encourage you to apply.

Key Responsibilities:

• Analyze and maintain accurate records of automotive spare parts catalogs, ensuring all data is up-to-date and reflective of current inventory.
• Collaborate with parts manufacturers and suppliers to obtain detailed and accurate product information.
• Implement and manage catalog databases for ease of use in maintenance, repairs, and part replacements.
• Support the sales and customer service teams by providing expert knowledge and advice on automotive parts and compatibility.
• Conduct regular audits of the parts catalog to ensure accuracy and compliance with industry standards.
• Provide insights and recommendations for process improvement in parts management and cataloging.
• Train and support other team members on navigating and utilizing the parts catalog effectively.

Qualifications:

• Proven experience as an automotive technician or service advisor, with a strong understanding of automotive parts and systems.
• Familiarity with automotive parts catalogs and inventory systems is highly preferred.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Proficient in using digital tools and systems for catalog management.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a remote setting.
• Self-motivated and disciplined to work effectively in a home-based environment.

Education:

• Bachelor Engineer or equivalent; further education or certification in automotive services is a plus.

Benefits:

• Competitive salary and benefits package.
• Flexible working hours and the convenience of working from home.
• Opportunities for professional growth and development in a niche field.
• Supportive team environment with regular virtual interactions.