4,146 Chat Support Executive jobs in India
Chat Support Executive
Jaipur, Rajasthan
Grow Hopes
Job Viewed
Job Description
**Job Description: Customer Support (Chat Process)**
**Location**: Jaipur
**Process Type**: Chat
**Salary**: ₹27,000 to ₹0,000 CTC
**Shift Type**: Rotational
**Working Days**: 5.5 days per week
**Job Overview**:
**Key Responsibilities**:
- **Customer Support**:
- Provide prompt and accurate technical support to customers via chat.
- Resolve customer issues related to IT products and services.
- Ensure customer satisfaction by delivering efficient and effective solutions.
- **Technical Assistance**:
- Utilize IT technical knowledge to diagnose and troubleshoot customer problems.
- Guide customers through step-by-step solutions to resolve technical issues.
- **Communication**:
- Maintain excellent written and spoken English communication skills.
- Communicate complex technical information clearly and concisely to customers.
- **Documentation**:
- Accurately document customer interactions and technical issues in the CRM system.
- Keep records of customer queries, feedback, and resolutions for future reference.
- **Shift and Team Collaboration**:
- Work in rotational shifts as per business requirements.
- Collaborate with team members and other departments to ensure a seamless customer experience.
**Requirements**:
- **Education**:
- Minimum qualification of 12th pass; a degree in any field is preferred.
- **Experience**:
- Prior experience in a technical support or customer service role is an advantage.
- **Skills**:
- Excellent written and spoken English communication skills.
- Strong IT technical knowledge and problem-solving skills.
- Proficiency in using chat support software and CRM systems.
- Ability to handle multiple customer queries simultaneously.
- **Attributes**:
- Customer-focused with a professional and friendly demeanor.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Flexibility to work in rotational shifts.
**Benefits**:
- Competitive salary of ,000 to ,000 CTC.
- Opportunities for career growth and development.
- Supportive and dynamic work environment.
**How to Apply**:
Join our team and contribute to delivering exceptional customer support through our chat process!
Pay: ,000.00 - ,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
**Experience**:
- total work: 1 year (required)
Work Location: In person
**Location**: Jaipur
**Process Type**: Chat
**Salary**: ₹27,000 to ₹0,000 CTC
**Shift Type**: Rotational
**Working Days**: 5.5 days per week
**Job Overview**:
**Key Responsibilities**:
- **Customer Support**:
- Provide prompt and accurate technical support to customers via chat.
- Resolve customer issues related to IT products and services.
- Ensure customer satisfaction by delivering efficient and effective solutions.
- **Technical Assistance**:
- Utilize IT technical knowledge to diagnose and troubleshoot customer problems.
- Guide customers through step-by-step solutions to resolve technical issues.
- **Communication**:
- Maintain excellent written and spoken English communication skills.
- Communicate complex technical information clearly and concisely to customers.
- **Documentation**:
- Accurately document customer interactions and technical issues in the CRM system.
- Keep records of customer queries, feedback, and resolutions for future reference.
- **Shift and Team Collaboration**:
- Work in rotational shifts as per business requirements.
- Collaborate with team members and other departments to ensure a seamless customer experience.
**Requirements**:
- **Education**:
- Minimum qualification of 12th pass; a degree in any field is preferred.
- **Experience**:
- Prior experience in a technical support or customer service role is an advantage.
- **Skills**:
- Excellent written and spoken English communication skills.
- Strong IT technical knowledge and problem-solving skills.
- Proficiency in using chat support software and CRM systems.
- Ability to handle multiple customer queries simultaneously.
- **Attributes**:
- Customer-focused with a professional and friendly demeanor.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Flexibility to work in rotational shifts.
**Benefits**:
- Competitive salary of ,000 to ,000 CTC.
- Opportunities for career growth and development.
- Supportive and dynamic work environment.
**How to Apply**:
Join our team and contribute to delivering exceptional customer support through our chat process!
Pay: ,000.00 - ,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
**Experience**:
- total work: 1 year (required)
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
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Chat Support Executive
Panchkula, Haryana
Om Ak Solutions
Posted today
Job Viewed
Job Description
Company Overview
Om Ak Solutions is a renowned global provider of IT services, established in 2012. We excel in a broad range of IT services including web development, SEO, and customer support. Our expertise in diverse IT domains sets us apart in the industry. Headquartered in Zirakpur, Punjab, our team is committed to delivering exceptional client satisfaction with a focus on long-term relationships.
Job Overview
We are seeking a Fresher Chat Support Executive to join our team in Panchkula. As a Chat Support Executive, you will provide exceptional customer service, handling queries through live chat platforms. This is a full-time position where you will utilize CRM tools, problem-solving abilities, and multitasking skills to enhance customer experience and satisfaction.
Qualifications and Skills
- Proficiency in live chat platforms to efficiently manage customer inquiries and provide quick responses.
- Excellent time management skills to prioritize tasks and ensure timely resolution of queries.
- Strong problem-solving abilities to analyze issues and provide effective solutions to customers.
- Experience with CRM tools to maintain accurate records of customer interactions and feedback.
- Ability to multitask and handle multiple customer interactions simultaneously.
- Adaptability to process optimization techniques to improve efficiency and customer satisfaction.
- Outstanding communication skills, both written and verbal, to effectively engage with customers.
- Basic understanding of IT services and consulting industry to better serve client's needs and concerns.
Roles and Responsibilities
- Respond promptly to customer inquiries through live chat platforms, ensuring a positive customer experience.
- Identify and address customer needs efficiently, providing personalized solutions.
- Maintain up-to-date knowledge of products and services to address customer questions effectively.
- Collaborate with other departments to resolve complex customer issues and improve service delivery.
- Manage and update customer records in CRM tools, ensuring accuracy and completeness.
- Monitor and evaluate customer interactions to identify trends and suggest process improvements.
- Meet personal and team performance goals related to customer service metrics.
- Provide feedback to management on customer interactions and suggest ways to enhance service quality.
This advertiser has chosen not to accept applicants from your region.
0
Chat Support Executive
Bengaluru, Karnataka
Mojocare
Posted today
Job Viewed
Job Description
We are Mojocare. We are building a digital-first wellness studio enabling Indians to take control of their health, wellness & happiness and lead more wholesome lives. Taking care of oneself is no longer a hassle - the future of primary healthcare is here, now. We have an ambitious mission and an even more ambitious team. We are growing and constantly expanding our team and offerings. If you are as excited about revolutionizing primary health and wellness as us, join us!
Job Role
- Reach out to the entire customer base (outbound) periodically to check on medication adherence and efficacy
- Seize opportunities to build comfort with the patients and handhold them in navigating through renewals/refills accordingly
- Control churn and redress grievances within a specified TAT
- Gauge customer satisfaction and cross-sell/up-sell wherever applicable
- Analyse reasons for low retention levels among different customer segment and execute measures to improve it by coordinating with marketing, sales and fulfilment teams
**Requirements**:
- 1+ years of experience in Customer Support or Retention in a B2C healthcare startup/company is preferred
- Strong interpersonal skills and the ability to build rapport with the company’s growing customer base
- Knack for tele-sales and ability to pacify customers during escalations
- Full professional proficiency in English and Hindi. Limited/full working proficiency in regional languages is a plus
- Undergraduate degree
- Willingness to relocate to Bangalore (if needed) to work closely with the team
Look forward to:
- Working with a world-class team.
- Fun & work at the same place with an amazing work culture and flexible timings.
- Get ready to transform yourself into a A+ Employee
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Bengaluru, Bengaluru Urban - 560102, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
Job Role
- Reach out to the entire customer base (outbound) periodically to check on medication adherence and efficacy
- Seize opportunities to build comfort with the patients and handhold them in navigating through renewals/refills accordingly
- Control churn and redress grievances within a specified TAT
- Gauge customer satisfaction and cross-sell/up-sell wherever applicable
- Analyse reasons for low retention levels among different customer segment and execute measures to improve it by coordinating with marketing, sales and fulfilment teams
**Requirements**:
- 1+ years of experience in Customer Support or Retention in a B2C healthcare startup/company is preferred
- Strong interpersonal skills and the ability to build rapport with the company’s growing customer base
- Knack for tele-sales and ability to pacify customers during escalations
- Full professional proficiency in English and Hindi. Limited/full working proficiency in regional languages is a plus
- Undergraduate degree
- Willingness to relocate to Bangalore (if needed) to work closely with the team
Look forward to:
- Working with a world-class team.
- Fun & work at the same place with an amazing work culture and flexible timings.
- Get ready to transform yourself into a A+ Employee
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Bengaluru, Bengaluru Urban - 560102, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Chat Support Executive
swot Business Promotions
Posted today
Job Viewed
Job Description
if outside we provide you withaccommodation
**Job Type**: फ़ुल-टाइम
**Salary**: ₹१५,०००.०० per month
**Benefits**:
- खाने की पेमेंट
Ability to commute/relocate:
- Tiruchirappalli, Trichy - 620017, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:
- total work: 1 year (preferred)
Work Location: One location
**Job Type**: फ़ुल-टाइम
**Salary**: ₹१५,०००.०० per month
**Benefits**:
- खाने की पेमेंट
Ability to commute/relocate:
- Tiruchirappalli, Trichy - 620017, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:
- total work: 1 year (preferred)
Work Location: One location
This advertiser has chosen not to accept applicants from your region.
2
Chat Support Executive
Chennai, Tamil Nadu
Recbots
Posted today
Job Viewed
Job Description
Should have excellent communication & written skills
∙Should have 35 & above typing speed
∙Open to work in Rotational Shift
∙In day shift, cab is provided from Nodal Point & Night Shift - Home pickup & drop.
∙Graduate
∙Must have 1 year of chat experience on papers.
∙Immediate joiners preferred
**Salary**: Up to ₹18,034.23 per month
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- chat: 1 year (preferred)
Work Location: One location
**Speak with the employer**
+91
∙Should have 35 & above typing speed
∙Open to work in Rotational Shift
∙In day shift, cab is provided from Nodal Point & Night Shift - Home pickup & drop.
∙Graduate
∙Must have 1 year of chat experience on papers.
∙Immediate joiners preferred
**Salary**: Up to ₹18,034.23 per month
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- chat: 1 year (preferred)
Work Location: One location
**Speak with the employer**
+91
This advertiser has chosen not to accept applicants from your region.
3
Chat Support Executive
Gurugram, Uttar Pradesh
The career artist
Posted today
Job Viewed
Job Description
Job Title: Customer Service Representative
Nature of Role: Voice and Non-voice
**Requirements**:
- Excellent English voice communication skills are a must.
- Graduates required.
- 6 months to 1 year of experience preferred, but freshers can also apply.
- Language Proficiency: Excellent spoken English communication skills.
Key Responsibilities:
- Provide customer support to clients through both voice and non-voice channels.
- Follow up with customers and ensure their needs are met.
- Achieve assigned targets within agreed timelines while adhering to quality guidelines.
- Acquire in-depth knowledge of the client's products/services.
- Accurately log all interactions using established business processes and tools.
- Provide prompt, reliable, and accurate information to customers.
- Demonstrate the ability to identify solutions based on established processes and procedures.
- For non-voice profiles, a good typing speed is required.
Additional Information:
- People with experience in roles such as customer care specialist, customer support representative, customer relations representative, call center representative, BPO executive, front desk agent, guest service agent, customer service manager, senior customer service representative, customer care manager, customer service team lead, international tech support representative, international voice process, product support, customer care executive, night shift, receptionist, customer service executive, customer support executive, and international BPO jobs are encouraged to apply.
**Call & Whatsapp:
- **
**Tulika Varshney **
**Rohit Sharma **
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹35,592.70 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Night shift
- Rotational shift
- UK shift
Supplemental pay types:
- Overtime pay
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
Nature of Role: Voice and Non-voice
**Requirements**:
- Excellent English voice communication skills are a must.
- Graduates required.
- 6 months to 1 year of experience preferred, but freshers can also apply.
- Language Proficiency: Excellent spoken English communication skills.
Key Responsibilities:
- Provide customer support to clients through both voice and non-voice channels.
- Follow up with customers and ensure their needs are met.
- Achieve assigned targets within agreed timelines while adhering to quality guidelines.
- Acquire in-depth knowledge of the client's products/services.
- Accurately log all interactions using established business processes and tools.
- Provide prompt, reliable, and accurate information to customers.
- Demonstrate the ability to identify solutions based on established processes and procedures.
- For non-voice profiles, a good typing speed is required.
Additional Information:
- People with experience in roles such as customer care specialist, customer support representative, customer relations representative, call center representative, BPO executive, front desk agent, guest service agent, customer service manager, senior customer service representative, customer care manager, customer service team lead, international tech support representative, international voice process, product support, customer care executive, night shift, receptionist, customer service executive, customer support executive, and international BPO jobs are encouraged to apply.
**Call & Whatsapp:
- **
**Tulika Varshney **
**Rohit Sharma **
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹35,592.70 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Night shift
- Rotational shift
- UK shift
Supplemental pay types:
- Overtime pay
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
4
Chat Support Executive
Ahmedabad, Gujarat
Future globe
Posted today
Job Viewed
Job Description
We are hiring Chat Support executives for Uk US process at Sg highway Ahmedabad.
must have excellent command over english.
Should be ready to work in Rotational (24/7)shifts.
2 days rotational offs.
Freshers with excellent english can apply.
Salary 26k
- 36k
Work from office only
Call/whatsApp -
Pay: ₹26,000.00 - ₹35,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
Supplemental pay types:
- Shift allowance
**Experience**:
- total work: 1 year (preferred)
must have excellent command over english.
Should be ready to work in Rotational (24/7)shifts.
2 days rotational offs.
Freshers with excellent english can apply.
Salary 26k
- 36k
Work from office only
Call/whatsApp -
Pay: ₹26,000.00 - ₹35,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
Supplemental pay types:
- Shift allowance
**Experience**:
- total work: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Chat Support Executive
Mumbai, Maharashtra
Bpo Tech
Posted today
Job Viewed
Job Description
Job Location (Andheri) East
International Chat Gaming Process (Customer support to African Clients)
Excellent English communication required (B28 high)
Maximum age 35
- Salary range 20,000 - 34,000 in hand (Salary will be depended on last drawn and interview)
Morning Shift: 7 am to 4 pm
General Shift: 10 am to 7 pm
Afternoon Shift: 1 pm to 10 pm
Night Shift: 10 pm to 7 am
Shift Timing:
Morning Shift: 7 am to 4 pm
General Shift: 10 am to 7 pm
Afternoon Shift: 1 pm to 10 pm
Night Shift: 10 pm to 7 am
Excellent English communication.
HSC with 1 year of domestic/international chatting experience required
Graduation with 09 months of domestic/international chatting experience required from the same company
Round of Interviews: Test Gorilla and Mettle, Writing test if cleared, then R1 & R2
walking interviews at the office Andheri east Mumbai
Must have relieving letter of previous firm.
Pay: ₹20,000.00 - ₹34,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
**Speak with the employer**
+91
International Chat Gaming Process (Customer support to African Clients)
Excellent English communication required (B28 high)
Maximum age 35
- Salary range 20,000 - 34,000 in hand (Salary will be depended on last drawn and interview)
Morning Shift: 7 am to 4 pm
General Shift: 10 am to 7 pm
Afternoon Shift: 1 pm to 10 pm
Night Shift: 10 pm to 7 am
Shift Timing:
Morning Shift: 7 am to 4 pm
General Shift: 10 am to 7 pm
Afternoon Shift: 1 pm to 10 pm
Night Shift: 10 pm to 7 am
Excellent English communication.
HSC with 1 year of domestic/international chatting experience required
Graduation with 09 months of domestic/international chatting experience required from the same company
Round of Interviews: Test Gorilla and Mettle, Writing test if cleared, then R1 & R2
walking interviews at the office Andheri east Mumbai
Must have relieving letter of previous firm.
Pay: ₹20,000.00 - ₹34,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
**Speak with the employer**
+91
This advertiser has chosen not to accept applicants from your region.
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6
Chat Support Executive
Delhi, Delhi
Brahki Technology Private Limited
Posted today
Job Viewed
Job Description
Resolving customer complaints & queries brought to your attention under a specific timeline through mails and chats
- Manage and drive sales team target and performance
- Handle customer complaints and provide appropriate solutions and alternatives so that they can bo converted into sales
*Age limit 18 to 28 years
*Fresher can directly applied
*Immediate joiners will be preferred
**Job Types**: Full-time, Fresher
Pay: ₹12,013.85 - ₹20,502.51 per month
**Benefits**:
- Health insurance
- Leave encashment
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
Work Location: In person
- Manage and drive sales team target and performance
- Handle customer complaints and provide appropriate solutions and alternatives so that they can bo converted into sales
*Age limit 18 to 28 years
*Fresher can directly applied
*Immediate joiners will be preferred
**Job Types**: Full-time, Fresher
Pay: ₹12,013.85 - ₹20,502.51 per month
**Benefits**:
- Health insurance
- Leave encashment
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
7
Chat Support Executive
Ahmedabad, Gujarat
Future globe
Posted today
Job Viewed
Job Description
We are hiring Chat Support executives for Uk US process at Sg highway Ahmedabad.
must have excellent command over english.
Should be ready to work in Rotational (24/7)shifts.
2 days rotational offs.
Freshers with excellent english can apply.
Salary 26k
- 36k
Work from office only
Call/whatsApp - .
Pay: ₹26,000.00 - ₹35,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
Supplemental pay types:
- Shift allowance
**Experience**:
- total work: 1 year (preferred)
must have excellent command over english.
Should be ready to work in Rotational (24/7)shifts.
2 days rotational offs.
Freshers with excellent english can apply.
Salary 26k
- 36k
Work from office only
Call/whatsApp - .
Pay: ₹26,000.00 - ₹35,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
Supplemental pay types:
- Shift allowance
**Experience**:
- total work: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
8
Chat Support Executive
Ahmedabad, Gujarat
TotalFix.in
Posted today
Job Viewed
Job Description
URGENT HIRING
Hiring for the position of Chat Support Executive
**Location**:
- Qualifications:
- Graduate / Post Graduate
Fresher and Expereinced both can apply.
5 days working.
Rotational shift
Essential Skills:
- 1.Excellent Communication
2. Computer Skills ( 40 WPM)
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:
- total work: 1 year (required)
Hiring for the position of Chat Support Executive
**Location**:
- Qualifications:
- Graduate / Post Graduate
Fresher and Expereinced both can apply.
5 days working.
Rotational shift
Essential Skills:
- 1.Excellent Communication
2. Computer Skills ( 40 WPM)
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:
- total work: 1 year (required)
This advertiser has chosen not to accept applicants from your region.
9