11,901 Client Relationship Executive jobs in India

Job Description

Job Title:  Client Relationship Executive - Hindi

Location:  Chennai

Employment Type:  Full-Time

CTC:  ₹3,00,000 per annum

Job Summary:

Pumpa is looking for a proactive and customer-focused Client Engagement Executive to manage client relationships and support lead generation through direct communication channels, including calls and WhatsApp. The ideal candidate will handle client feedback, drive referrals, manage chat-based inquiries from marketing campaigns, and collaborate with internal teams to ensure a high-quality customer experience. Fluency in Hindi, Tamil, and English is essential for this multilingual role.

Key Responsibilities:

Client Relationship Management

Conduct regular follow-up calls with existing clients to gather feedback and understand their experience.

Encourage satisfied clients to refer new students and manage the referral process.

Share Google review links with happy clients and request positive feedback.

Address client concerns by coordinating with internal teams for quick resolution.

WhatsApp Chat Support & Lead Handling

Respond to incoming WhatsApp inquiries from marketing campaigns in a timely and professional manner.

Qualify leads based on interest and eligibility, and maintain accurate tracking.

Coordinate with internal sales and operations teams to ensure smooth follow-ups on hot leads.

Maintain records of chat interactions and feedback for reporting and insights

Creative Collaboration & Brand Representation

Review and perform quality checks on promotional videos and marketing creatives.

Participate in video shoots or represent the brand in marketing content, when required.

Stay updated on Pumpa’s offerings and promotional messages to ensure consistent and accurate communication.

Requirements:

Excellent communication skills in Hindi, Tamil, and English (spoken and written).

Strong interpersonal skills with a positive and customer-first approach.

Ability to multitask, follow up effectively, and manage client interactions independently.

Prior experience in customer relationship roles, tele-calling, chat support, or CRM.

Detail-oriented, with the ability to review and verify creatives and content.

Confident personality, comfortable participating in video content when needed.

Preferred (Not Mandatory):

Familiarity with WhatsApp Business tools or CRM platforms.

Experience in digital marketing, lead management, or content presentation.

Working Days:  Monday to Friday

Working Hours:  10.30 to 7.30 PM

Work Type:  Mon and Tues - Work from Office and remaining 3 Days WFH.

Job Description

Job Title: Client Relationship Executive - Hindi

Location: Chennai

Employment Type: Full-Time

CTC: ₹3,00,000 per annum

Job Summary:

Pumpa is looking for a proactive and customer-focused Client Engagement Executive to manage client relationships and support lead generation through direct communication channels, including calls and WhatsApp. The ideal candidate will handle client feedback, drive referrals, manage chat-based inquiries from marketing campaigns, and collaborate with internal teams to ensure a high-quality customer experience. Fluency in Hindi, Tamil, and English is essential for this multilingual role.

Key Responsibilities:

Client Relationship Management

Conduct regular follow-up calls with existing clients to gather feedback and understand their experience.

Encourage satisfied clients to refer new students and manage the referral process.

Share Google review links with happy clients and request positive feedback.

Address client concerns by coordinating with internal teams for quick resolution.

WhatsApp Chat Support & Lead Handling

Respond to incoming WhatsApp inquiries from marketing campaigns in a timely and professional manner.

Qualify leads based on interest and eligibility, and maintain accurate tracking.

Coordinate with internal sales and operations teams to ensure smooth follow-ups on hot leads.

Maintain records of chat interactions and feedback for reporting and insights

Creative Collaboration & Brand Representation

Review and perform quality checks on promotional videos and marketing creatives.

Participate in video shoots or represent the brand in marketing content, when required.

Stay updated on Pumpa’s offerings and promotional messages to ensure consistent and accurate communication.

Requirements:

Excellent communication skills in Hindi, Tamil, and English (spoken and written).

Strong interpersonal skills with a positive and customer-first approach.

Ability to multitask, follow up effectively, and manage client interactions independently.

Prior experience in customer relationship roles, tele-calling, chat support, or CRM.

Detail-oriented, with the ability to review and verify creatives and content.

Confident personality, comfortable participating in video content when needed.

Preferred (Not Mandatory):

Familiarity with WhatsApp Business tools or CRM platforms.

Experience in digital marketing, lead management, or content presentation.

Working Days: Monday to Friday

Working Hours: 10.30 to 7.30 PM

Work Type: Mon and Tues - Work from Office and remaining 3 Days WFH.

Position - Client Relationship Executive Company Name - Regatta consultancy services Address - Hiranandani estate, Thane, (w).

• An Inside Sales Executive is responsible for generating revenue by selling a company’s products or services through inbound or outbound calls, emails, and online communication, meeting prospective clients.
li>The role primarily involves lead generation, customer relationship management, and closing sales.
• Acquiring leads from website, referrals as well as from networking organisation.
• Calling leads acquired on daily basis
• Contacting leads from networking group like bni, snow, etc.
• Follow up on new and existing leads to schedule meetings and move them through the sales funnel.
• Manage the on boarding process for new clients, ensuring a smooth and professional experience.
• Updates of leads according to their sources on crm systems.
• Understanding requirements of clients and sending him information like images for reference and quotation.
• Follow up calls and update on crm.
• Prioritise the clients according to products and order value
• Maintain accurate records of interactions and client data in the CRM system.
• Collaborate with sales and operations teams to ensure client satisfaction and retention.
• Achieve weekly and monthly targets for lead conversion and on boarding. Gather feedback from clients to help improve service delivery.

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement

Schedule: Day shift

Work Location: In person

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Summary:

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Were looking for a proactive and people-oriented Client Relations Executive to join our team! He/she will be in for front of building strong connections, turning leads into happy customers, and nurturing long-term client relationships. This role is specifically intended for someone who can understand needs, offer solutions, and ensure a smooth and positive experience with our clients.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients and ensure their needs are met effectively and efficiently.
• Build strong, long-term client relationships through regular communication and high-quality service.
• Handle client onboarding and maintain detailed records of client interactions and transactions.
• Identify and pursue opportunities for account growth and client retention.
• Communicate effectively with internal teams to ensure client expectations are met.
• Resolve client issues promptly and professionally, escalating matters as necessary.
• Support new business development by participating in lead conversion and follow-up activities.

Qualification and Key Skills

• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• 13 years of experience in client servicing, customer support, or business development.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and customer-oriented mindset.