2,258 Community & Social Care jobs in India
Senior Strategist, Trust and Safety, Search Discovery
Hyderabad, Andhra Pradesh
Google
Posted 8 days ago
Job Viewed
Job Description
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
**Preferred qualifications:**
+ Master's degree.
+ Experience with machine learning.
+ Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or in a scripting/programming language (e.g., Python).
+ Experience working with abuse, spam, fraud or malware, and working on product policy analysis and identifying policy risks.
+ Experience using statistical analysis and hypothesis testing, and analyzing ML models performance or working on LLMs.
+ Excellent written and verbal communication and presentation skills, and the ability to influence cross-functionally at various levels.
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
Trust and Safety is a team of user trust experts who think big and aim high to earn every user's trust. We cultivate thought leadership, domain expertise and innovation to help Google stay ahead of abuse and deliver trusted and safe experiences to all users.
Discover trust team will work alongside product, engineering and policy teams to proactively understand risk, detect harm patterns, apply state of the art technology like AI, LLMs to novel trust problems and define industry best practices.
**Responsibilities:**
+ Lead and manage cross-functional, multi- quarter, high-visibility technical trust projects (e.g., application of GenAI frameworks like agentic AI, LLM as rater across search, create strategy and momentum around user issues like clickbait, build algorithmic signals that work at scale, etc.). Analyze and debug escalations and identify trends that can indicate bigger product risks.
+ Use technical acumen to drive project delivery, challenge proposals and identify risks. Manage multiple interdependent projects of moderate to high complexity, manage large cross-functional teams with limited guidance and own solutions for areas within your scope.
+ Collaborate with other teams and functions (e.g., Engineering, Product Manager, Legal, Policy).
+ Perform on-call responsibilities on a rotating basis, including weekend coverage as needed.
+ Perform complex data analysis to derive insights that help identify and fight abuse across our products.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
+ Bachelor's degree or equivalent practical experience.
+ 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
**Preferred qualifications:**
+ Master's degree.
+ Experience with machine learning.
+ Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or in a scripting/programming language (e.g., Python).
+ Experience working with abuse, spam, fraud or malware, and working on product policy analysis and identifying policy risks.
+ Experience using statistical analysis and hypothesis testing, and analyzing ML models performance or working on LLMs.
+ Excellent written and verbal communication and presentation skills, and the ability to influence cross-functionally at various levels.
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
Trust and Safety is a team of user trust experts who think big and aim high to earn every user's trust. We cultivate thought leadership, domain expertise and innovation to help Google stay ahead of abuse and deliver trusted and safe experiences to all users.
Discover trust team will work alongside product, engineering and policy teams to proactively understand risk, detect harm patterns, apply state of the art technology like AI, LLMs to novel trust problems and define industry best practices.
**Responsibilities:**
+ Lead and manage cross-functional, multi- quarter, high-visibility technical trust projects (e.g., application of GenAI frameworks like agentic AI, LLM as rater across search, create strategy and momentum around user issues like clickbait, build algorithmic signals that work at scale, etc.). Analyze and debug escalations and identify trends that can indicate bigger product risks.
+ Use technical acumen to drive project delivery, challenge proposals and identify risks. Manage multiple interdependent projects of moderate to high complexity, manage large cross-functional teams with limited guidance and own solutions for areas within your scope.
+ Collaborate with other teams and functions (e.g., Engineering, Product Manager, Legal, Policy).
+ Perform on-call responsibilities on a rotating basis, including weekend coverage as needed.
+ Perform complex data analysis to derive insights that help identify and fight abuse across our products.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
This advertiser has chosen not to accept applicants from your region.
0
Senior Strategist, Trust and Safety, Search Discovery
Bengaluru, Karnataka
Google
Posted 8 days ago
Job Viewed
Job Description
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
**Preferred qualifications:**
+ Master's degree.
+ Experience with machine learning.
+ Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or in a scripting/programming language (e.g., Python).
+ Experience working with abuse, spam, fraud or malware, and working on product policy analysis and identifying policy risks.
+ Experience using statistical analysis and hypothesis testing, and analyzing ML models performance or working on LLMs.
+ Excellent written and verbal communication and presentation skills, and the ability to influence cross-functionally at various levels.
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
Trust and Safety is a team of user trust experts who think big and aim high to earn every user's trust. We cultivate thought leadership, domain expertise and innovation to help Google stay ahead of abuse and deliver trusted and safe experiences to all users.
Discover trust team will work alongside product, engineering and policy teams to proactively understand risk, detect harm patterns, apply state of the art technology like AI, LLMs to novel trust problems and define industry best practices.
**Responsibilities:**
+ Lead and manage cross-functional, multi- quarter, high-visibility technical trust projects (e.g., application of GenAI frameworks like agentic AI, LLM as rater across search, create strategy and momentum around user issues like clickbait, build algorithmic signals that work at scale, etc.). Analyze and debug escalations and identify trends that can indicate bigger product risks.
+ Use technical acumen to drive project delivery, challenge proposals and identify risks. Manage multiple interdependent projects of moderate to high complexity, manage large cross-functional teams with limited guidance and own solutions for areas within your scope.
+ Collaborate with other teams and functions (e.g., Engineering, Product Manager, Legal, Policy).
+ Perform on-call responsibilities on a rotating basis, including weekend coverage as needed.
+ Perform complex data analysis to derive insights that help identify and fight abuse across our products.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
+ Bachelor's degree or equivalent practical experience.
+ 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
**Preferred qualifications:**
+ Master's degree.
+ Experience with machine learning.
+ Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or in a scripting/programming language (e.g., Python).
+ Experience working with abuse, spam, fraud or malware, and working on product policy analysis and identifying policy risks.
+ Experience using statistical analysis and hypothesis testing, and analyzing ML models performance or working on LLMs.
+ Excellent written and verbal communication and presentation skills, and the ability to influence cross-functionally at various levels.
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
Trust and Safety is a team of user trust experts who think big and aim high to earn every user's trust. We cultivate thought leadership, domain expertise and innovation to help Google stay ahead of abuse and deliver trusted and safe experiences to all users.
Discover trust team will work alongside product, engineering and policy teams to proactively understand risk, detect harm patterns, apply state of the art technology like AI, LLMs to novel trust problems and define industry best practices.
**Responsibilities:**
+ Lead and manage cross-functional, multi- quarter, high-visibility technical trust projects (e.g., application of GenAI frameworks like agentic AI, LLM as rater across search, create strategy and momentum around user issues like clickbait, build algorithmic signals that work at scale, etc.). Analyze and debug escalations and identify trends that can indicate bigger product risks.
+ Use technical acumen to drive project delivery, challenge proposals and identify risks. Manage multiple interdependent projects of moderate to high complexity, manage large cross-functional teams with limited guidance and own solutions for areas within your scope.
+ Collaborate with other teams and functions (e.g., Engineering, Product Manager, Legal, Policy).
+ Perform on-call responsibilities on a rotating basis, including weekend coverage as needed.
+ Perform complex data analysis to derive insights that help identify and fight abuse across our products.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
This advertiser has chosen not to accept applicants from your region.
1
enABLE-Empowering people with disability
Pune, Maharashtra
Eaton Corporation
Posted 8 days ago
Job Viewed
Job Description
**What you'll do:**
If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.
At Eaton, we aspire to be a model of inclusion and diversity in our industry-known for the way we welcome all people to the table and include them by listening to what they have to offer.
- enABLE is a special program for empowering people with disability and providing equal opportunities.
Please fill this form to provide further information:
Should be citizens of India.
+ Should have Bachelor's degree with minimum 2 years of experience.
+ Should have good interpersonal skills and good communication skills.
*Disclaimer -
We encourage candidates with disabilities to apply. Our decision regarding employment or any other benefits is solely based on merit. Kindly note that personal data related to your disability will be processed by Eaton for the purpose of facilitating the hiring process, including making any necessary accommodations for candidates with disabilities. This processing will be carried out in accordance with applicable data protection laws to ensure the confidentiality and integrity of your personal data. Your consent for this processing is required for us to move forward with your application.
.
**Skills:**
**Information Technology requirement:** AEM Architect, Okta Azure, Devops architect(Azure Migration), System Architect-AI, AI Automation Engineer, Enterprise software asset management, Full Stack AI Engineer, Vulnerability Management, Incident response cybersecurity, Azure AI, Generative AI, Data Engineer, Snowflake, Quality Automation Engineer- Tosca, Enovia Developer, Sterling integrator-EDI, Clarity Tool, Network and security infrastructure architect etc.
**Sales & Marketing Center:** Master Data Management, Customer Service, Order Management Process, Market & Industry Research, Technical Support- Electrical/Electronics, PowerBi, SQL, LV, MV, switchgears, technical documentation, creative director, Adobe, Storytelling, Data Governance
**Manufacturing/ Plant:** Application Engineer/ Maintenance / Service Manager/ Digital Services - Data Center/ Data Management / Hardware Design Engineer/ Plant Finance / Maintenance/ Supply chain management/ Inprocess Quality/ Sales - UPS or Switchgear/ AMC Services/ EHS/ Plant Sourcing/Purchase/NPD/Production/Industry 4.0 /Quality/ electroplating engineering , SCM, Customer account Manager, Sales Engineer
**Supply Chain:** Buyer (P2P Cycle), Supplier Quality (PPAP, 8D, 7QC), Material Planner, Order Management (OTC), SIOP/ SNOP (Sales Inventory & Operations Planning), Inventory Management, Demand planning, Demand forecasting, ERP - SAP/ Oracle/ Kinaxis/ BAAN/ ARIBA/ MFG Pro etc.
**Finance:** CA, CMA, MBA - Finance/ Record to Report/ FP&A/ Controllership/ Intercompany accounting/ Financial accounting
**Human Resource** : HR Business Partner, Talent Acquisition
**Engineering:** C++/Embedded, C++, Linux/ RTOS/Devops/Cloud/Azure/Mobile app development/React Native/Angular/IOS/ Python Automation Testing/ Embedded Testing/ Cybersecurity/ PKI /Data Science/ Data Engineer/ Machine learning/ System Architecture/ Digital Transformation / Intellectual property/Low voltage switches/High Voltage switchgear/MCB Design/PCB /VAVE/Cost Out/NPI /Hydraulics/MATLAB/battery thermal management/Reliability & Safety / Hardware Testing/ Electromechanical Component Testing/Microcontroller /Electric Vehicle / Clutch /Connectors/ Product design for automotive / Electrical products. Program Management/ Scrum Master/ Electronics Components /Electronics Hardware design/Product development/ MBSE (Model Based System Engineering)/ System Engineering/ GD&T/CAD Modelling/Aerospace/Allied domain/ Pumps/ CAE/ CFD/ Digital Engineering/ ITONIC/ APRIORI/ VAVE/Design and Development/Power Electronics/Power Systems/ Embedded Hardware Design, Micro controller, Microprocessors, PCB design, Electromechanical design, MBD Skills, Digital Transformation, PLM design.
If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.
At Eaton, we aspire to be a model of inclusion and diversity in our industry-known for the way we welcome all people to the table and include them by listening to what they have to offer.
- enABLE is a special program for empowering people with disability and providing equal opportunities.
Please fill this form to provide further information:
Should be citizens of India.
+ Should have Bachelor's degree with minimum 2 years of experience.
+ Should have good interpersonal skills and good communication skills.
*Disclaimer -
We encourage candidates with disabilities to apply. Our decision regarding employment or any other benefits is solely based on merit. Kindly note that personal data related to your disability will be processed by Eaton for the purpose of facilitating the hiring process, including making any necessary accommodations for candidates with disabilities. This processing will be carried out in accordance with applicable data protection laws to ensure the confidentiality and integrity of your personal data. Your consent for this processing is required for us to move forward with your application.
.
**Skills:**
**Information Technology requirement:** AEM Architect, Okta Azure, Devops architect(Azure Migration), System Architect-AI, AI Automation Engineer, Enterprise software asset management, Full Stack AI Engineer, Vulnerability Management, Incident response cybersecurity, Azure AI, Generative AI, Data Engineer, Snowflake, Quality Automation Engineer- Tosca, Enovia Developer, Sterling integrator-EDI, Clarity Tool, Network and security infrastructure architect etc.
**Sales & Marketing Center:** Master Data Management, Customer Service, Order Management Process, Market & Industry Research, Technical Support- Electrical/Electronics, PowerBi, SQL, LV, MV, switchgears, technical documentation, creative director, Adobe, Storytelling, Data Governance
**Manufacturing/ Plant:** Application Engineer/ Maintenance / Service Manager/ Digital Services - Data Center/ Data Management / Hardware Design Engineer/ Plant Finance / Maintenance/ Supply chain management/ Inprocess Quality/ Sales - UPS or Switchgear/ AMC Services/ EHS/ Plant Sourcing/Purchase/NPD/Production/Industry 4.0 /Quality/ electroplating engineering , SCM, Customer account Manager, Sales Engineer
**Supply Chain:** Buyer (P2P Cycle), Supplier Quality (PPAP, 8D, 7QC), Material Planner, Order Management (OTC), SIOP/ SNOP (Sales Inventory & Operations Planning), Inventory Management, Demand planning, Demand forecasting, ERP - SAP/ Oracle/ Kinaxis/ BAAN/ ARIBA/ MFG Pro etc.
**Finance:** CA, CMA, MBA - Finance/ Record to Report/ FP&A/ Controllership/ Intercompany accounting/ Financial accounting
**Human Resource** : HR Business Partner, Talent Acquisition
**Engineering:** C++/Embedded, C++, Linux/ RTOS/Devops/Cloud/Azure/Mobile app development/React Native/Angular/IOS/ Python Automation Testing/ Embedded Testing/ Cybersecurity/ PKI /Data Science/ Data Engineer/ Machine learning/ System Architecture/ Digital Transformation / Intellectual property/Low voltage switches/High Voltage switchgear/MCB Design/PCB /VAVE/Cost Out/NPI /Hydraulics/MATLAB/battery thermal management/Reliability & Safety / Hardware Testing/ Electromechanical Component Testing/Microcontroller /Electric Vehicle / Clutch /Connectors/ Product design for automotive / Electrical products. Program Management/ Scrum Master/ Electronics Components /Electronics Hardware design/Product development/ MBSE (Model Based System Engineering)/ System Engineering/ GD&T/CAD Modelling/Aerospace/Allied domain/ Pumps/ CAE/ CFD/ Digital Engineering/ ITONIC/ APRIORI/ VAVE/Design and Development/Power Electronics/Power Systems/ Embedded Hardware Design, Micro controller, Microprocessors, PCB design, Electromechanical design, MBD Skills, Digital Transformation, PLM design.
This advertiser has chosen not to accept applicants from your region.
2
Digital Support Experience Community Manager
Bengaluru, Karnataka
Autodesk
Posted 8 days ago
Job Viewed
Job Description
**Job Requisition ID #**
25WD89823
_The French translation can be found below!/La traduction en français se trouve plus bas!_
**Position Overview**
We are looking for a passionate and strategic **Digital Support Community Liaison Manager** to optimize the community technical digital support experience for our customers. Partnering with Community Leadership, this role is responsible for ensuring that customer inquiries are efficiently addressed, accepted solutions are transformed into valuable knowledge assets, and users are guided to the appropriate level of support based on their entitlements. The manager will collaborate closely with IT, support, and community teams to continuously enhance digital support experiences and drive customer engagement.
Location: At a commutable distance from any Autodesk office globally, EMEA or AMER timezone.
**Responsibilities**
+ **Develop & Execute Community Strategy:** Develop and execute on the Technical Support community strategy to enhance engagement, knowledge sharing, and self-service capabilities. Develop pathways for users to engage in forums, guiding them to relevant solutions or facilitating the creation discussion threads when necessary
+ **Content Flow Optimization:** Ensure a seamless content loop into and out of the forums. Work with Community Managers & Expert Elite to identify accepted solutions in forums and ensure conversion into valuable knowledge artifacts
+ **AI & Automation Integration:** Work with IT teams to leverage AI and automation tools to streamline and coordinate the creation and distribution of knowledge content into and from the forum
+ **Self-Service & Automation Enhancement:** Continuously refine automation processes to improve customer self-service experiences working with the Community Management team to enhance community knowledge engagement
+ **User Experience Improvement:** Identify pain points in the customer community support journey and recommend enhancements to improve UX satisfaction and efficiency through community interactions
+ **Cross-Team Collaboration:** Work closely with IT, technical support teams, and community team to align digital support strategies with business objectives and provide valuable insights. Collaborate with Community Managers, Community Program Team and Product experts to maintain an active, valuable support ecosystem
+ **Performance Analysis & Reporting:** Determine shared metrics with the Community team to track KPIs, analyze trends in customer inquiries, and provide actionable recommendations to enhance the effectiveness of digital support through communities
**Minimum Qualifications**
+ 7+ years of experience with online communities, digital technical support ecosystems, customer experience roles
+ Familiarity with AI-driven automation, knowledge management tools, and self-service support
+ Proven ability to collaborate with IT and support teams to enhance digital service delivery
+ Strong analytical skills to measure and optimize support effectiveness
+ Exceptional communication, project management, and stakeholder engagement skills
**Preferred Qualifications**
+ Background in technology, SaaS, or IT support organizations
+ Experience with Community strategy & operations & automation in content production & process optimization
#LI-MM2
---
**Description du poste**
Nous recherchons un(e) **Responsable de la liaison avec la communauté d'assistance numérique** passionné(e) et stratégique afin d'optimiser l'expérience d'assistance technique numérique de la communauté pour nos clients. En partenariat avec la direction de la communauté, cette personne sera chargée de veiller à ce que les demandes des clients soient traitées efficacement, que les solutions acceptées soient transformées en ressources de connaissances précieuses et que les utilisateurs soient orientés vers le niveau d'assistance approprié en fonction de leurs droits. Le responsable travaillera en étroite collaboration avec les équipes informatiques, d'assistance et de la communauté afin d'améliorer en permanence l'expérience d'assistance numérique et de renforcer l'engagement des clients.
Lieu : À une distance raisonnable de n'importe quel bureau Autodesk dans le monde, fuseau horaire EMEA ou AMER.
**Responsabilités**
+ **Développer et exécuter la stratégie communautaire :** Développer et exécuter la stratégie de la communauté d'assistance technique afin d'améliorer l'engagement, le partage des connaissances et les capacités en libre-service. Développer des moyens permettant aux utilisateurs de participer aux forums, en les guidant vers des solutions pertinentes ou en facilitant la création de fils de discussion si nécessaire.
+ **Optimisation du flux de contenu :** Assurer une boucle de contenu fluide vers et depuis les forums. Collaborer avec les gestionnaires de communauté et les experts Elite afin d'identifier les solutions acceptées dans les forums et de garantir leur conversion en connaissances utiles
+ **Intégration de l'IA et de l'automatisation :** collaborer avec les équipes informatiques afin de tirer parti des outils d'IA et d'automatisation pour rationaliser et coordonner la création et la distribution de contenu de connaissances vers et depuis le forum
+ **Amélioration du libre-service et de l'automatisation :** affiner en permanence les processus d'automatisation afin d'améliorer l'expérience de libre-service des clients en collaboration avec l'équipe de gestion de la communauté afin de renforcer l'engagement communautaire
+ Amélioration de l'expérience utilisateur : identifier les points faibles dans le parcours d'assistance de la communauté des clients et recommander des améliorations pour améliorer la satisfaction et l'efficacité de l'expérience utilisateur grâce aux interactions avec la communauté.
+ Collaboration entre les équipes : travailler en étroite collaboration avec les équipes informatiques, d'assistance technique et communautaire afin d'aligner les stratégies d'assistance numérique sur les objectifs commerciaux et fournir des informations précieuses. Collaborer avec les gestionnaires de communauté, l'équipe du programme communautaire et les experts produits afin de maintenir un écosystème d'assistance actif et précieux.
+ **Analyse des performances et reporting :** Déterminer des indicateurs communs avec l'équipe communautaire afin de suivre les KPI, analyser les tendances des demandes des clients et fournir des recommandations concrètes pour améliorer l'efficacité du support numérique via les communautés
**Qualifications minimales**
+ 7 ans d'expérience minimum dans le domaine des communautés en ligne, des écosystèmes de support technique numérique et des fonctions liées à l'expérience client
+ Connaissance de l'automatisation basée sur l'IA, des outils de gestion des connaissances et du support en libre-service
+ Capacité avérée à collaborer avec les équipes informatiques et d'assistance afin d'améliorer la prestation des services numériques
+ Solides compétences analytiques pour mesurer et optimiser l'efficacité de l'assistance
+ Excellentes compétences en communication, en gestion de projet et en mobilisation des parties prenantes
**Qualifications souhaitées**
+ Expérience dans le domaine des technologies, du SaaS ou des organisations d'assistance informatique
+ Expérience en stratégie et opérations communautaires, ainsi qu'en automatisation de la production de contenu et de l'optimisation des processus
#LI-MM2
**Learn More / Plus d'information**
**About Autodesk /** **À propos d'Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Bienvenue chez Autodesk ! Nos logiciels créent chaque jour des choses extraordinaires : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l'être. Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde. En tant qu'Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous !
**Salary transparency /** **Transparence salariale**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Le salaire est l'un des éléments du programme de rémunération concurrentiel d'Autodesk. Pour les postes basés au Canada (Colombie-Britannique), nous proposons un salaire de base compris entre X et X dollars. Les offres sont basées sur l'expérience et la situation géographique du candidat et peuvent dépasser cette fourchette. En plus du salaire de base, notre programme de rémunération peut inclure des primes annuelles en espèces, des commissions pour les postes commerciaux, des attributions d'actions et un ensemble complet d'avantages sociaux.
**Diversity & Belonging /** **Diversité et appurtenance**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: sommes fiers de cultiver une culture d'appartenance où chacun peut s'épanouir. Pour en savoir plus, cliquez ici : you an existing contractor or consultant with Autodesk?**
**Êtes-vous un sous-traitant ou un consultant existant d'Autodesk ?**
Please search for open jobs and apply internally (not on this external site).
Veuillez rechercher des emplois vacants et postuler à l'interne (pas sur ce site externe).
25WD89823
_The French translation can be found below!/La traduction en français se trouve plus bas!_
**Position Overview**
We are looking for a passionate and strategic **Digital Support Community Liaison Manager** to optimize the community technical digital support experience for our customers. Partnering with Community Leadership, this role is responsible for ensuring that customer inquiries are efficiently addressed, accepted solutions are transformed into valuable knowledge assets, and users are guided to the appropriate level of support based on their entitlements. The manager will collaborate closely with IT, support, and community teams to continuously enhance digital support experiences and drive customer engagement.
Location: At a commutable distance from any Autodesk office globally, EMEA or AMER timezone.
**Responsibilities**
+ **Develop & Execute Community Strategy:** Develop and execute on the Technical Support community strategy to enhance engagement, knowledge sharing, and self-service capabilities. Develop pathways for users to engage in forums, guiding them to relevant solutions or facilitating the creation discussion threads when necessary
+ **Content Flow Optimization:** Ensure a seamless content loop into and out of the forums. Work with Community Managers & Expert Elite to identify accepted solutions in forums and ensure conversion into valuable knowledge artifacts
+ **AI & Automation Integration:** Work with IT teams to leverage AI and automation tools to streamline and coordinate the creation and distribution of knowledge content into and from the forum
+ **Self-Service & Automation Enhancement:** Continuously refine automation processes to improve customer self-service experiences working with the Community Management team to enhance community knowledge engagement
+ **User Experience Improvement:** Identify pain points in the customer community support journey and recommend enhancements to improve UX satisfaction and efficiency through community interactions
+ **Cross-Team Collaboration:** Work closely with IT, technical support teams, and community team to align digital support strategies with business objectives and provide valuable insights. Collaborate with Community Managers, Community Program Team and Product experts to maintain an active, valuable support ecosystem
+ **Performance Analysis & Reporting:** Determine shared metrics with the Community team to track KPIs, analyze trends in customer inquiries, and provide actionable recommendations to enhance the effectiveness of digital support through communities
**Minimum Qualifications**
+ 7+ years of experience with online communities, digital technical support ecosystems, customer experience roles
+ Familiarity with AI-driven automation, knowledge management tools, and self-service support
+ Proven ability to collaborate with IT and support teams to enhance digital service delivery
+ Strong analytical skills to measure and optimize support effectiveness
+ Exceptional communication, project management, and stakeholder engagement skills
**Preferred Qualifications**
+ Background in technology, SaaS, or IT support organizations
+ Experience with Community strategy & operations & automation in content production & process optimization
#LI-MM2
---
**Description du poste**
Nous recherchons un(e) **Responsable de la liaison avec la communauté d'assistance numérique** passionné(e) et stratégique afin d'optimiser l'expérience d'assistance technique numérique de la communauté pour nos clients. En partenariat avec la direction de la communauté, cette personne sera chargée de veiller à ce que les demandes des clients soient traitées efficacement, que les solutions acceptées soient transformées en ressources de connaissances précieuses et que les utilisateurs soient orientés vers le niveau d'assistance approprié en fonction de leurs droits. Le responsable travaillera en étroite collaboration avec les équipes informatiques, d'assistance et de la communauté afin d'améliorer en permanence l'expérience d'assistance numérique et de renforcer l'engagement des clients.
Lieu : À une distance raisonnable de n'importe quel bureau Autodesk dans le monde, fuseau horaire EMEA ou AMER.
**Responsabilités**
+ **Développer et exécuter la stratégie communautaire :** Développer et exécuter la stratégie de la communauté d'assistance technique afin d'améliorer l'engagement, le partage des connaissances et les capacités en libre-service. Développer des moyens permettant aux utilisateurs de participer aux forums, en les guidant vers des solutions pertinentes ou en facilitant la création de fils de discussion si nécessaire.
+ **Optimisation du flux de contenu :** Assurer une boucle de contenu fluide vers et depuis les forums. Collaborer avec les gestionnaires de communauté et les experts Elite afin d'identifier les solutions acceptées dans les forums et de garantir leur conversion en connaissances utiles
+ **Intégration de l'IA et de l'automatisation :** collaborer avec les équipes informatiques afin de tirer parti des outils d'IA et d'automatisation pour rationaliser et coordonner la création et la distribution de contenu de connaissances vers et depuis le forum
+ **Amélioration du libre-service et de l'automatisation :** affiner en permanence les processus d'automatisation afin d'améliorer l'expérience de libre-service des clients en collaboration avec l'équipe de gestion de la communauté afin de renforcer l'engagement communautaire
+ Amélioration de l'expérience utilisateur : identifier les points faibles dans le parcours d'assistance de la communauté des clients et recommander des améliorations pour améliorer la satisfaction et l'efficacité de l'expérience utilisateur grâce aux interactions avec la communauté.
+ Collaboration entre les équipes : travailler en étroite collaboration avec les équipes informatiques, d'assistance technique et communautaire afin d'aligner les stratégies d'assistance numérique sur les objectifs commerciaux et fournir des informations précieuses. Collaborer avec les gestionnaires de communauté, l'équipe du programme communautaire et les experts produits afin de maintenir un écosystème d'assistance actif et précieux.
+ **Analyse des performances et reporting :** Déterminer des indicateurs communs avec l'équipe communautaire afin de suivre les KPI, analyser les tendances des demandes des clients et fournir des recommandations concrètes pour améliorer l'efficacité du support numérique via les communautés
**Qualifications minimales**
+ 7 ans d'expérience minimum dans le domaine des communautés en ligne, des écosystèmes de support technique numérique et des fonctions liées à l'expérience client
+ Connaissance de l'automatisation basée sur l'IA, des outils de gestion des connaissances et du support en libre-service
+ Capacité avérée à collaborer avec les équipes informatiques et d'assistance afin d'améliorer la prestation des services numériques
+ Solides compétences analytiques pour mesurer et optimiser l'efficacité de l'assistance
+ Excellentes compétences en communication, en gestion de projet et en mobilisation des parties prenantes
**Qualifications souhaitées**
+ Expérience dans le domaine des technologies, du SaaS ou des organisations d'assistance informatique
+ Expérience en stratégie et opérations communautaires, ainsi qu'en automatisation de la production de contenu et de l'optimisation des processus
#LI-MM2
**Learn More / Plus d'information**
**About Autodesk /** **À propos d'Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Bienvenue chez Autodesk ! Nos logiciels créent chaque jour des choses extraordinaires : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l'être. Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde. En tant qu'Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous !
**Salary transparency /** **Transparence salariale**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Le salaire est l'un des éléments du programme de rémunération concurrentiel d'Autodesk. Pour les postes basés au Canada (Colombie-Britannique), nous proposons un salaire de base compris entre X et X dollars. Les offres sont basées sur l'expérience et la situation géographique du candidat et peuvent dépasser cette fourchette. En plus du salaire de base, notre programme de rémunération peut inclure des primes annuelles en espèces, des commissions pour les postes commerciaux, des attributions d'actions et un ensemble complet d'avantages sociaux.
**Diversity & Belonging /** **Diversité et appurtenance**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: sommes fiers de cultiver une culture d'appartenance où chacun peut s'épanouir. Pour en savoir plus, cliquez ici : you an existing contractor or consultant with Autodesk?**
**Êtes-vous un sous-traitant ou un consultant existant d'Autodesk ?**
Please search for open jobs and apply internally (not on this external site).
Veuillez rechercher des emplois vacants et postuler à l'interne (pas sur ce site externe).
This advertiser has chosen not to accept applicants from your region.
3
CSR Specialist , INOPs Community Engagement
Bangalore, Karnataka
Amazon
Posted 8 days ago
Job Viewed
Job Description
Description
Do you have a passion for supporting community initiatives, bringing teams together, inspiring employees, creating compelling communication and driving positive social impact? Do you have experience implementing social impact programs or driving employee-facing initiatives for large organizations? If you answered yes, this Employee Volunteering role could be right for you!
Key job responsibilities
We are looking for a passionate, result-oriented and innovative individual to lead the employee volunteering program for India. The role would encompass the Amazon India employee volunteering/donation strategy, design and implementation of creative opportunities for employees to meaningfully engage with their communities and analyzing insights and data to create better experiences. This could be through volunteering or suitable donation programs and campaigns to ensure rapid scaling of employee-led community engagement activities - at both national and local levels. You will work with NGOs and other third-party organizations to improve opportunities and experiences for employees to volunteer and donate. This will require new approaches and the creation of mechanisms which can scale the impact of employee-led philanthropy products and services.
The right candidate will bring strong product and program management expertise. They may have experience launching large-scale volunteer campaigns and establishing employee networks. They will be able to collaborate with an inherently cross functional set of internal and external stakeholders; ranging from Amazon business teams to educational non-government organizations. While the day-to-day work focuses on volunteerism, this role requires a systems-thinker who can make strategic connections to add value across areas ranging from disaster relief to product donations and grant funding.
Key responsibilities:
- Ideate, develop, deliver and iterate Amazon India employee volunteering activities in line with our current strategic philanthropic priorities
- Develop and nurture high-trust relationships with key internal stakeholders (country leadership, HR, DEI, internal communications, PR, Public Policy, legal) to surface and address internal policy and other barriers to unlock employee participation in social impact initiatives long-term.
- Develop an employee champion operating model and governance structure that enables Amazon India to deliver high impact donation campaigns and volunteering opportunities.
- Invest in capacity-building mechanisms to scale AITC's employee-driven impact, including management of outsourced service providers and developing apprentices/ interns.
- Establish self as a sought-after subject-matter expert who advises and influences other managers (both within AITC and partner teams) seeking to execute employee-led community engagement initiatives.
- Partner with other teams to pilot innovative approaches to engage employees in addressing complex social issues leveraging Amazon's unique skills and resources.
- Measure and track the evolution of Amazon India's overall employee volunteering. Establish feedback loops for continuous improvement efforts on key programs and campaigns.
- Design and implement creative and compelling communication to help build awareness, inspiration and participation across programs.
About the team
INOPs CE team leads Amazon's India Operation community engagement initiatives, primarily focused on neighboring communities around our operations network . Our flagship programs include Gram Mitr, Pgrati Mitr and Disaster Relief. With the addition of Amazon's two new leadership principles, "Strive to be Earth's Best Employer," and "Success and Scale Bring Broad Responsibility", the desire for community engagement and corporate citizenship is growing exponentially both internally and externally.
Basic Qualifications
- 5+ years of program or project management experience
- 4+ years of defining and implementing process improvement initiatives using data and metrics experience
- 4+ years of working cross functionally with tech and non-tech teams experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Do you have a passion for supporting community initiatives, bringing teams together, inspiring employees, creating compelling communication and driving positive social impact? Do you have experience implementing social impact programs or driving employee-facing initiatives for large organizations? If you answered yes, this Employee Volunteering role could be right for you!
Key job responsibilities
We are looking for a passionate, result-oriented and innovative individual to lead the employee volunteering program for India. The role would encompass the Amazon India employee volunteering/donation strategy, design and implementation of creative opportunities for employees to meaningfully engage with their communities and analyzing insights and data to create better experiences. This could be through volunteering or suitable donation programs and campaigns to ensure rapid scaling of employee-led community engagement activities - at both national and local levels. You will work with NGOs and other third-party organizations to improve opportunities and experiences for employees to volunteer and donate. This will require new approaches and the creation of mechanisms which can scale the impact of employee-led philanthropy products and services.
The right candidate will bring strong product and program management expertise. They may have experience launching large-scale volunteer campaigns and establishing employee networks. They will be able to collaborate with an inherently cross functional set of internal and external stakeholders; ranging from Amazon business teams to educational non-government organizations. While the day-to-day work focuses on volunteerism, this role requires a systems-thinker who can make strategic connections to add value across areas ranging from disaster relief to product donations and grant funding.
Key responsibilities:
- Ideate, develop, deliver and iterate Amazon India employee volunteering activities in line with our current strategic philanthropic priorities
- Develop and nurture high-trust relationships with key internal stakeholders (country leadership, HR, DEI, internal communications, PR, Public Policy, legal) to surface and address internal policy and other barriers to unlock employee participation in social impact initiatives long-term.
- Develop an employee champion operating model and governance structure that enables Amazon India to deliver high impact donation campaigns and volunteering opportunities.
- Invest in capacity-building mechanisms to scale AITC's employee-driven impact, including management of outsourced service providers and developing apprentices/ interns.
- Establish self as a sought-after subject-matter expert who advises and influences other managers (both within AITC and partner teams) seeking to execute employee-led community engagement initiatives.
- Partner with other teams to pilot innovative approaches to engage employees in addressing complex social issues leveraging Amazon's unique skills and resources.
- Measure and track the evolution of Amazon India's overall employee volunteering. Establish feedback loops for continuous improvement efforts on key programs and campaigns.
- Design and implement creative and compelling communication to help build awareness, inspiration and participation across programs.
About the team
INOPs CE team leads Amazon's India Operation community engagement initiatives, primarily focused on neighboring communities around our operations network . Our flagship programs include Gram Mitr, Pgrati Mitr and Disaster Relief. With the addition of Amazon's two new leadership principles, "Strive to be Earth's Best Employer," and "Success and Scale Bring Broad Responsibility", the desire for community engagement and corporate citizenship is growing exponentially both internally and externally.
Basic Qualifications
- 5+ years of program or project management experience
- 4+ years of defining and implementing process improvement initiatives using data and metrics experience
- 4+ years of working cross functionally with tech and non-tech teams experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
4
Social Worker
Hyderabad, Andhra Pradesh
Live Connections
Posted 4 days ago
Job Viewed
Job Description
Job Title: Program Manager
Organisation: Charitable Trust
Location: Hyderabad, Telangana
Qualification & Experience:
- Master’s in Social Work / Public Administration / Education or related field
- Experience in program management / child welfare / education / development sectors
Key Responsibilities:
- Oversee program implementation and volunteers
- Coordinate with schools, health providers, and community leaders
- Manage monitoring, evaluation, reporting, and compliance
- Support fundraising and donor engagement
- Ensure individualized care and legal protection for beneficiaries
Note: Must have two-wheeler with valid licence, ready to travel outside Hyderabad.
Salary: ₹20,000 – ₹25,000 per month
This advertiser has chosen not to accept applicants from your region.
5
Social Worker – Healthcare Program Coordinator (Delhi Office)
New Delhi, Delhi
Jiv Daya Foundation
Posted 4 days ago
Job Viewed
Job Description
We’re Hiring: Social Worker (Delhi Office – Healthcare Programs)
Location: New Delhi | Full-time | 50% Travel Required
About Jiv Daya Foundation
Jiv Daya Foundation (JDF) is a U.S.-based private foundation committed to improving the quality of life for underserved populations. In India, JDF supports several healthcare programs including Tuberculosis , Rheumatology , Maternal and Neonatal Health , and Eye Care Initiative . Our initiatives are implemented in collaboration with government hospitals, academic institutions, and local partners.
About the Role
We are looking for a passionate and organized Social Worker to join our Delhi-based office . This position will involve working across multiple healthcare initiatives—primarily Tuberculosis and Rheumatology programs —to support patient engagement, access to care, and coordination with treatment centers. The role requires field travel (approx. 50%) to government hospitals and patient homes in and around Delhi.
Key Responsibilities
- Support TB and Rheumatology patients with treatment adherence, follow-up, and emotional counseling.
- Help patients apply for government and non-government aid programs (state and central).
- Conduct structured follow-ups to ensure continuity of care.
- Research and document available patient assistance schemes and entitlements by state and central governments.
- Coordinate logistics and field operations for multiple ongoing projects.
- Engage with healthcare providers, hospital staff, and local authorities to ensure smooth implementation.
- Maintain records, generate progress reports, and support program documentation.
Required Qualifications
- Master’s degree in Social Work, Public Health, or related field.
- Graduates from premier institutes such as TISS, PHFI, or equivalent are strongly encouraged to apply.
- 2–4 years of experience in healthcare-related social work or public health programs.
- Comfortable with regular travel within Delhi and surrounding regions.
This advertiser has chosen not to accept applicants from your region.
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About the latest Community and social care Jobs in India !
6
Vernacular Outreach Coordinator
PETA India
Posted 6 days ago
Job Viewed
Job Description
Position Objective:
To translate content from English to Hindi for PETA India’s website, videos, letters, and other documents, and to coordinate vernacular outreach, including managing and updating PETA India’s Hindi website and social media platforms.
Term of Employment:
Full-time
Reports to:
Senior Manager – Vernacular Outreach
Location:
Delhi or Mumbai
Primary Responsibilities and Duties:
- Translate written English content into accurate and meaningful Hindi for PETA India’s website, social media, news releases, media statements, newsletters, video scripts, billboards, leaflets, letters, demonstration materials, and other outreach materials.
- Coordinate with freelance translators and proofreaders working in other Indian languages to ensure smooth, timely, and accurate delivery of multilingual campaign content.
- Assist in managing and maintaining PETA India’s Hindi website, including uploading content in accordance with standard operating procedures and ensuring regular updates with the latest campaign news, blogs, and resources.
- Support content development and management of PETA India’s Hindi Facebook page and other regional social media platforms, including responding to followers with approved, informative, and polite replies.
- Collaborate with the Online and Campaigns teams to create and adapt Hindi creatives for social media use.
- Stay informed about PETA India’s ongoing and upcoming campaigns to ensure consistency and accuracy across all Hindi content.
- Maintain a positive, professional, and solution-oriented mindset.
- Meet all assigned deadlines with efficiency and accuracy.
- Apply a strong understanding of animal rights and PETA India’s mission to all translation and coordination work.
- Perform any other duties assigned by the supervisor.
Qualifications:
- Minimum two (2) years of practical experience in translation from English to Hindi.
- Strong coordination skills, with the ability to effectively manage a team of freelance translators and liaise with various internal departments.
- Excellent translation skill from English to Hindi and verbal communication skills in both English and Hindi.
- Strong understanding of social media trends and engagement practices.
- Experience with website and social media content management is a plus.
- Proficiency in Windows, Microsoft Office, and general computer applications.
- Strong time-management, organisational skills, and attention to detail.
- Ability to perform well under pressure and meet tight deadlines.
- Strong alignment with PETA India’s philosophy and the ability to advocate its positions respectfully and effectively.
- Commitment to the objectives and mission of the organisation.
How to Apply:
To apply for a position with People for the Ethical Treatment of Animals (PETA) India, please complete this form .
This advertiser has chosen not to accept applicants from your region.
7
ML Engineer, Trust and Safety
Bengaluru, Karnataka
Mercari India
Posted 6 days ago
Job Viewed
Job Description
About Us
Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to “Create value in a global marketplace where anyone can buy & sell.” From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission.
Since its inception, Mercari Group has worked to grow its services, investing in both our people and technology. Over time Mercari has expanded from being the top player in the C2C marketplace in Japan to new geographies like the U.S. We have also successfully launched new businesses such as Merpay, which is a mobile payment service platform with a vision to create a society where anyone can realize their dreams through a new ecosystem centered not only on payment service but also on credit. Today, Mercari Group is made up of multiple subsidiary businesses including logistics, B2C platform, blockchain, and sports team management.
For our services to be utilized by people worldwide; however, there is still a mountain of work ahead of us. This endeavor naturally requires the capability of the best talent and minds, and that is exactly the reason for us to launch the India Center of Excellence. With your help, we will continue to take on the world stage and strive to grow into a successful global tech company.
Our Culture
To achieve our mission at Mercari, our organization and each of our employees share the same values and perspectives. Our individual guidelines for action are defined by our four values: Go Bold, All for One, Be a Pro and Move Fast. Our organization is also shaped by our four foundations: Sustainability, Diversity & Inclusion, Trust & Openness, and Well-being for Performance. Regardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organization. We invite you to read the which summarizes the behaviors and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognized, and where they can thrive while holding dear to Mercari’s culture.
Work Responsibilities
- Machine learning engineers working in the Recommendation domain develop the functions and services of the marketplace app Mercari through the development and maintenance of machine learning systems like Recommender systems while leveraging necessary infrastructure and companywide platform tools.
- Mercari is actively applying advanced machine learning technology to provide a more convenient, safer, and more enjoyable marketplace. Machine learning engineers use the cloud and Kubernetes to operate and improve machine learning systems.
Bold Challenges
- We are looking for people who are interested in our services, mission, and values, and want to work where engineers can go bold, use the latest technology, make autonomous decisions, and take on challenges at a rapid pace.
- Develop and optimize machine learning algorithms and models to enhance recommendation system to improve discovery experience of users
- Collaborate with cross-functional teams and product stakeholders to gather requirements, design solutions, and implement features that improve user engagement
- Conduct data analysis and experimentation with large-scale data sets to identify patterns, trends, and insights that drive the refinement of recommendation algorithms
- Utilize machine learning frameworks and libraries to deploy scalable and efficient recommendation solutions.
- Monitor system performance and conduct A/B testing to evaluate the effectiveness of features.
- Continuously research and stay updated on advancements in AI/machine learning techniques and recommend innovative approaches to enhance recommendation capabilities.
Requirements
Minimum Requirements
- Over 2+ years of professional experience in end-to-end development of large-scale ML systems in production
- Strong experience demonstrating development and delivery of end-to-end machine learning solutions starting from experimentation to deploying models, including backend engineering and MLOps, in large scale production systems.
- Experience using common machine learning frameworks (e.g., TensorFlow, PyTorch) and libraries (e.g., scikit-learn, NumPy, pandas)
- Deep understanding of machine learning and software engineering fundamentals
- Basic knowledge and skills related to monitoring system, logging, and common operations in production environment
- Communication skills to carry out projects in collaboration with multiple teams and stakeholders
Preferred skills
- Experience developing AI-based anomaly detection and content moderation systems is preferred
- Functional development and bug fixing skills necessary to improve system performance and reliability
- Experience with technology such as Docker and Kubernetes
- Experience with cloud platforms (AWS, GCP, Microsoft Azure, etc.)
- Microservice development and operation experience with Docker and Kubernetes
- Utilizing deep learning models/LLMs in production
- Experience in publications at top-tier peer-reviewed conferences or journals
This advertiser has chosen not to accept applicants from your region.
8
Junior Counselor
Pune, Maharashtra
Profession Makers Recruitment Consultants
Posted 6 days ago
Job Viewed
Job Description
Hiring for a very well renowned overseas organization!
This is an opportunity learn and get into overseas education industry and upscale your career to next level!
Individuals who are freshers or are from domestic education and of course overseas education ones can all apply!
Roles & Responsibilities
1. Counsel students over calls
2. Revert over emails
3. Your responsibility to upload documents in the application portal
4. Follow and Chase the offer letter for students from the admissions dept of Foreign universities .
5. Helping in visas and the financial process.
This advertiser has chosen not to accept applicants from your region.
9