1,302 Community & Social Care jobs in India
Engineering Analyst, Trust and Safety
Hyderabad, Andhra Pradesh
Google
Posted 12 days ago
Job Viewed
Job Description
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 1 year of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
+ 1 year of experience managing projects and defining project scope, goals, and deliverables.
**Preferred qualifications:**
+ 2 years of experience in the Payments industry, working on risk or fraud management and in one or more of the following areas: statistical analysis and machine learning libraries (e.g., R, Scikit-learn,Tensorflow), programming languages (e.g., Python, C/C++), Large Language Models (LLMs) or Generative AI.
+ Experience in innovation, technology and Google products.
+ Ability to interact with internal and external stakeholders with attention to detail in an ever-changing environment.
+ Ability to identify workflow pain points, optimize, automate and scale processes.
+ Excellent communication, problem-solving and critical thinking skills.
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
In this role, you will work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed, in order to ensure a safe and secure Payments ecosystem for our users. You will identify and solve problems and have technical skills to optimize our processes and tools. You will be proactive, motivated, organized, reliable, and able to work well in a fast-paced, global, cross-functional, and team-oriented environment to get things done. You will promote users trust in Google and ensure the highest levels of user safety.At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
**Responsibilities:**
+ Investigate fraud and abuse incidents, identify patterns and trends in order to generate risk management solutions. Promote user trust and safety by managing and mitigating payment fraud, scams and abuse on Google products and services.
+ Perform statistical analysis using payments and risk data warehouse, collaborate with engineering and product teams to create and enhance tools, develop signals, improve system functionality, accuracy and efficiency.
+ Facilitate and manage operations programs, working closely with Google engineers, product managers and vendor operations to develop and track project schedules and timelines. Use technical experience to drive and implement automation opportunities.
+ Perform end-to-end assessment of the associated risk and vulnerability of products and features. Respond to escalations from internal and external parties within designated service levels.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
+ Bachelor's degree or equivalent practical experience.
+ 1 year of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
+ 1 year of experience managing projects and defining project scope, goals, and deliverables.
**Preferred qualifications:**
+ 2 years of experience in the Payments industry, working on risk or fraud management and in one or more of the following areas: statistical analysis and machine learning libraries (e.g., R, Scikit-learn,Tensorflow), programming languages (e.g., Python, C/C++), Large Language Models (LLMs) or Generative AI.
+ Experience in innovation, technology and Google products.
+ Ability to interact with internal and external stakeholders with attention to detail in an ever-changing environment.
+ Ability to identify workflow pain points, optimize, automate and scale processes.
+ Excellent communication, problem-solving and critical thinking skills.
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
In this role, you will work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed, in order to ensure a safe and secure Payments ecosystem for our users. You will identify and solve problems and have technical skills to optimize our processes and tools. You will be proactive, motivated, organized, reliable, and able to work well in a fast-paced, global, cross-functional, and team-oriented environment to get things done. You will promote users trust in Google and ensure the highest levels of user safety.At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
**Responsibilities:**
+ Investigate fraud and abuse incidents, identify patterns and trends in order to generate risk management solutions. Promote user trust and safety by managing and mitigating payment fraud, scams and abuse on Google products and services.
+ Perform statistical analysis using payments and risk data warehouse, collaborate with engineering and product teams to create and enhance tools, develop signals, improve system functionality, accuracy and efficiency.
+ Facilitate and manage operations programs, working closely with Google engineers, product managers and vendor operations to develop and track project schedules and timelines. Use technical experience to drive and implement automation opportunities.
+ Perform end-to-end assessment of the associated risk and vulnerability of products and features. Respond to escalations from internal and external parties within designated service levels.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
This advertiser has chosen not to accept applicants from your region.
0
Engineering Analyst, Trust and Safety
Bengaluru, Karnataka
Google
Posted 12 days ago
Job Viewed
Job Description
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 1 year of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
+ 1 year of experience managing projects and defining project scope, goals, and deliverables.
**Preferred qualifications:**
+ 2 years of experience in the Payments industry, working on risk or fraud management and in one or more of the following areas: statistical analysis and machine learning libraries (e.g., R, Scikit-learn,Tensorflow), programming languages (e.g., Python, C/C++), Large Language Models (LLMs) or Generative AI.
+ Experience in innovation, technology and Google products.
+ Ability to interact with internal and external stakeholders with attention to detail in an ever-changing environment.
+ Ability to identify workflow pain points, optimize, automate and scale processes.
+ Excellent communication, problem-solving and critical thinking skills.
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
In this role, you will work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed, in order to ensure a safe and secure Payments ecosystem for our users. You will identify and solve problems and have technical skills to optimize our processes and tools. You will be proactive, motivated, organized, reliable, and able to work well in a fast-paced, global, cross-functional, and team-oriented environment to get things done. You will promote users trust in Google and ensure the highest levels of user safety.At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
**Responsibilities:**
+ Investigate fraud and abuse incidents, identify patterns and trends in order to generate risk management solutions. Promote user trust and safety by managing and mitigating payment fraud, scams and abuse on Google products and services.
+ Perform statistical analysis using payments and risk data warehouse, collaborate with engineering and product teams to create and enhance tools, develop signals, improve system functionality, accuracy and efficiency.
+ Facilitate and manage operations programs, working closely with Google engineers, product managers and vendor operations to develop and track project schedules and timelines. Use technical experience to drive and implement automation opportunities.
+ Perform end-to-end assessment of the associated risk and vulnerability of products and features. Respond to escalations from internal and external parties within designated service levels.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
+ Bachelor's degree or equivalent practical experience.
+ 1 year of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
+ 1 year of experience managing projects and defining project scope, goals, and deliverables.
**Preferred qualifications:**
+ 2 years of experience in the Payments industry, working on risk or fraud management and in one or more of the following areas: statistical analysis and machine learning libraries (e.g., R, Scikit-learn,Tensorflow), programming languages (e.g., Python, C/C++), Large Language Models (LLMs) or Generative AI.
+ Experience in innovation, technology and Google products.
+ Ability to interact with internal and external stakeholders with attention to detail in an ever-changing environment.
+ Ability to identify workflow pain points, optimize, automate and scale processes.
+ Excellent communication, problem-solving and critical thinking skills.
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
In this role, you will work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed, in order to ensure a safe and secure Payments ecosystem for our users. You will identify and solve problems and have technical skills to optimize our processes and tools. You will be proactive, motivated, organized, reliable, and able to work well in a fast-paced, global, cross-functional, and team-oriented environment to get things done. You will promote users trust in Google and ensure the highest levels of user safety.At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
**Responsibilities:**
+ Investigate fraud and abuse incidents, identify patterns and trends in order to generate risk management solutions. Promote user trust and safety by managing and mitigating payment fraud, scams and abuse on Google products and services.
+ Perform statistical analysis using payments and risk data warehouse, collaborate with engineering and product teams to create and enhance tools, develop signals, improve system functionality, accuracy and efficiency.
+ Facilitate and manage operations programs, working closely with Google engineers, product managers and vendor operations to develop and track project schedules and timelines. Use technical experience to drive and implement automation opportunities.
+ Perform end-to-end assessment of the associated risk and vulnerability of products and features. Respond to escalations from internal and external parties within designated service levels.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
This advertiser has chosen not to accept applicants from your region.
1
Associate Educator Outreach Coordinator
Pearson
Posted 15 days ago
Job Viewed
Job Description
**Associate Educator Outreach Coordinator**
The Associate Educator Outreach Coordinator manages educator outreach and administrative tasks for assessment-related activities for all contracted educator licensure programs. This role includes identifying and engaging qualified educators to participate in test development conferences, scoring activities, or other assessment-related activities such as messaging campaigns and forecasting educator needs.
Other responsibilities include building online invitation materials and related forms using event management software, as well as sending invitations and tracking responses to ensure composition requirements are met and all assessment-related activities are completed on schedule. This role also includes processing forms and other information supporting assessment-related activities.
**Responsibilities/Tasks:**
Performs educator outreach activities and coordinates new scorer onboarding.
Communicates directly with K-12 educators and administrators as well as deans/faculty at educator preparation programs.
Supports forecasting metrics for determining scorer volume and educator needs.
Assembles committees of educators for test development activities that meet specific requirements of documentation and are representative of the state's teaching population.
Communicates with internal and external educational partners verbally and in writing.
Builds and conducts internal testing of event and survey materials (using Cvent event management software).
Monitors incoming emails; research and respond to inquiries.
Coordinates with scorers and HR on the completion of required training.
Other educator recruitment and support activities as required.
**Qualifications:**
Strong writing and effective communication skills.
Detail-oriented, strong organization and problem-solving skills.
Ability to meet concurrent deadlines and work independently.
Prior professional experience working in a collaborative team environment.
Experience with Microsoft Office Suite.
Experience with Cvent event management software is a plus but not required.
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Relationship Management
**Job Family:** GO_TO_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:**
**Req ID:** 20488
#LI-REMOTE
The Associate Educator Outreach Coordinator manages educator outreach and administrative tasks for assessment-related activities for all contracted educator licensure programs. This role includes identifying and engaging qualified educators to participate in test development conferences, scoring activities, or other assessment-related activities such as messaging campaigns and forecasting educator needs.
Other responsibilities include building online invitation materials and related forms using event management software, as well as sending invitations and tracking responses to ensure composition requirements are met and all assessment-related activities are completed on schedule. This role also includes processing forms and other information supporting assessment-related activities.
**Responsibilities/Tasks:**
Performs educator outreach activities and coordinates new scorer onboarding.
Communicates directly with K-12 educators and administrators as well as deans/faculty at educator preparation programs.
Supports forecasting metrics for determining scorer volume and educator needs.
Assembles committees of educators for test development activities that meet specific requirements of documentation and are representative of the state's teaching population.
Communicates with internal and external educational partners verbally and in writing.
Builds and conducts internal testing of event and survey materials (using Cvent event management software).
Monitors incoming emails; research and respond to inquiries.
Coordinates with scorers and HR on the completion of required training.
Other educator recruitment and support activities as required.
**Qualifications:**
Strong writing and effective communication skills.
Detail-oriented, strong organization and problem-solving skills.
Ability to meet concurrent deadlines and work independently.
Prior professional experience working in a collaborative team environment.
Experience with Microsoft Office Suite.
Experience with Cvent event management software is a plus but not required.
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Relationship Management
**Job Family:** GO_TO_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:**
**Req ID:** 20488
#LI-REMOTE
This advertiser has chosen not to accept applicants from your region.
2
enABLE-Empowering people with disability
Pune, Maharashtra
Eaton Corporation
Posted 15 days ago
Job Viewed
Job Description
**What you'll do:**
If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.
At Eaton, we aspire to be a model of inclusion and diversity in our industry-known for the way we welcome all people to the table and include them by listening to what they have to offer.
- enABLE is a special program for empowering people with disability and providing equal opportunities.
Please fill this form to provide further information:
Should be citizens of India.
+ Should have Bachelor's degree with minimum 2 years of experience.
+ Should have good interpersonal skills and good communication skills.
*Disclaimer -
We encourage candidates with disabilities to apply. Our decision regarding employment or any other benefits is solely based on merit. Kindly note that personal data related to your disability will be processed by Eaton for the purpose of facilitating the hiring process, including making any necessary accommodations for candidates with disabilities. This processing will be carried out in accordance with applicable data protection laws to ensure the confidentiality and integrity of your personal data. Your consent for this processing is required for us to move forward with your application.
.
**Skills:**
**Information Technology requirement:** AEM Architect, Okta Azure, Devops architect(Azure Migration), System Architect-AI, AI Automation Engineer, Enterprise software asset management, Full Stack AI Engineer, Vulnerability Management, Incident response cybersecurity, Azure AI, Generative AI, Data Engineer, Snowflake, Quality Automation Engineer- Tosca, Enovia Developer, Sterling integrator-EDI, Clarity Tool, Network and security infrastructure architect etc.
**Sales & Marketing Center:** Master Data Management, Customer Service, Order Management Process, Market & Industry Research, Technical Support- Electrical/Electronics, PowerBi, SQL, LV, MV, switchgears, technical documentation, creative director, Adobe, Storytelling, Data Governance
**Manufacturing/ Plant:** Application Engineer/ Maintenance / Service Manager/ Digital Services - Data Center/ Data Management / Hardware Design Engineer/ Plant Finance / Maintenance/ Supply chain management/ Inprocess Quality/ Sales - UPS or Switchgear/ AMC Services/ EHS/ Plant Sourcing/Purchase/NPD/Production/Industry 4.0 /Quality/ electroplating engineering , SCM, Customer account Manager, Sales Engineer
**Supply Chain:** Buyer (P2P Cycle), Supplier Quality (PPAP, 8D, 7QC), Material Planner, Order Management (OTC), SIOP/ SNOP (Sales Inventory & Operations Planning), Inventory Management, Demand planning, Demand forecasting, ERP - SAP/ Oracle/ Kinaxis/ BAAN/ ARIBA/ MFG Pro etc.
**Finance:** CA, CMA, MBA - Finance/ Record to Report/ FP&A/ Controllership/ Intercompany accounting/ Financial accounting
**Human Resource** : HR Business Partner, Talent Acquisition
**Engineering:** C++/Embedded, C++, Linux/ RTOS/Devops/Cloud/Azure/Mobile app development/React Native/Angular/IOS/ Python Automation Testing/ Embedded Testing/ Cybersecurity/ PKI /Data Science/ Data Engineer/ Machine learning/ System Architecture/ Digital Transformation / Intellectual property/Low voltage switches/High Voltage switchgear/MCB Design/PCB /VAVE/Cost Out/NPI /Hydraulics/MATLAB/battery thermal management/Reliability & Safety / Hardware Testing/ Electromechanical Component Testing/Microcontroller /Electric Vehicle / Clutch /Connectors/ Product design for automotive / Electrical products. Program Management/ Scrum Master/ Electronics Components /Electronics Hardware design/Product development/ MBSE (Model Based System Engineering)/ System Engineering/ GD&T/CAD Modelling/Aerospace/Allied domain/ Pumps/ CAE/ CFD/ Digital Engineering/ ITONIC/ APRIORI/ VAVE/Design and Development/Power Electronics/Power Systems/ Embedded Hardware Design, Micro controller, Microprocessors, PCB design, Electromechanical design, MBD Skills, Digital Transformation, PLM design.
If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.
At Eaton, we aspire to be a model of inclusion and diversity in our industry-known for the way we welcome all people to the table and include them by listening to what they have to offer.
- enABLE is a special program for empowering people with disability and providing equal opportunities.
Please fill this form to provide further information:
Should be citizens of India.
+ Should have Bachelor's degree with minimum 2 years of experience.
+ Should have good interpersonal skills and good communication skills.
*Disclaimer -
We encourage candidates with disabilities to apply. Our decision regarding employment or any other benefits is solely based on merit. Kindly note that personal data related to your disability will be processed by Eaton for the purpose of facilitating the hiring process, including making any necessary accommodations for candidates with disabilities. This processing will be carried out in accordance with applicable data protection laws to ensure the confidentiality and integrity of your personal data. Your consent for this processing is required for us to move forward with your application.
.
**Skills:**
**Information Technology requirement:** AEM Architect, Okta Azure, Devops architect(Azure Migration), System Architect-AI, AI Automation Engineer, Enterprise software asset management, Full Stack AI Engineer, Vulnerability Management, Incident response cybersecurity, Azure AI, Generative AI, Data Engineer, Snowflake, Quality Automation Engineer- Tosca, Enovia Developer, Sterling integrator-EDI, Clarity Tool, Network and security infrastructure architect etc.
**Sales & Marketing Center:** Master Data Management, Customer Service, Order Management Process, Market & Industry Research, Technical Support- Electrical/Electronics, PowerBi, SQL, LV, MV, switchgears, technical documentation, creative director, Adobe, Storytelling, Data Governance
**Manufacturing/ Plant:** Application Engineer/ Maintenance / Service Manager/ Digital Services - Data Center/ Data Management / Hardware Design Engineer/ Plant Finance / Maintenance/ Supply chain management/ Inprocess Quality/ Sales - UPS or Switchgear/ AMC Services/ EHS/ Plant Sourcing/Purchase/NPD/Production/Industry 4.0 /Quality/ electroplating engineering , SCM, Customer account Manager, Sales Engineer
**Supply Chain:** Buyer (P2P Cycle), Supplier Quality (PPAP, 8D, 7QC), Material Planner, Order Management (OTC), SIOP/ SNOP (Sales Inventory & Operations Planning), Inventory Management, Demand planning, Demand forecasting, ERP - SAP/ Oracle/ Kinaxis/ BAAN/ ARIBA/ MFG Pro etc.
**Finance:** CA, CMA, MBA - Finance/ Record to Report/ FP&A/ Controllership/ Intercompany accounting/ Financial accounting
**Human Resource** : HR Business Partner, Talent Acquisition
**Engineering:** C++/Embedded, C++, Linux/ RTOS/Devops/Cloud/Azure/Mobile app development/React Native/Angular/IOS/ Python Automation Testing/ Embedded Testing/ Cybersecurity/ PKI /Data Science/ Data Engineer/ Machine learning/ System Architecture/ Digital Transformation / Intellectual property/Low voltage switches/High Voltage switchgear/MCB Design/PCB /VAVE/Cost Out/NPI /Hydraulics/MATLAB/battery thermal management/Reliability & Safety / Hardware Testing/ Electromechanical Component Testing/Microcontroller /Electric Vehicle / Clutch /Connectors/ Product design for automotive / Electrical products. Program Management/ Scrum Master/ Electronics Components /Electronics Hardware design/Product development/ MBSE (Model Based System Engineering)/ System Engineering/ GD&T/CAD Modelling/Aerospace/Allied domain/ Pumps/ CAE/ CFD/ Digital Engineering/ ITONIC/ APRIORI/ VAVE/Design and Development/Power Electronics/Power Systems/ Embedded Hardware Design, Micro controller, Microprocessors, PCB design, Electromechanical design, MBD Skills, Digital Transformation, PLM design.
This advertiser has chosen not to accept applicants from your region.
3
Digital Support Experience Community Manager
Bengaluru, Karnataka
Autodesk
Posted 15 days ago
Job Viewed
Job Description
**Job Requisition ID #**
25WD89823
_The French translation can be found below!/La traduction en français se trouve plus bas!_
**Position Overview**
We are looking for a passionate and strategic **Digital Support Community Liaison Manager** to optimize the community technical digital support experience for our customers. Partnering with Community Leadership, this role is responsible for ensuring that customer inquiries are efficiently addressed, accepted solutions are transformed into valuable knowledge assets, and users are guided to the appropriate level of support based on their entitlements. The manager will collaborate closely with IT, support, and community teams to continuously enhance digital support experiences and drive customer engagement.
Location: At a commutable distance from any Autodesk office globally, EMEA or AMER timezone.
**Responsibilities**
+ **Develop & Execute Community Strategy:** Develop and execute on the Technical Support community strategy to enhance engagement, knowledge sharing, and self-service capabilities. Develop pathways for users to engage in forums, guiding them to relevant solutions or facilitating the creation discussion threads when necessary
+ **Content Flow Optimization:** Ensure a seamless content loop into and out of the forums. Work with Community Managers & Expert Elite to identify accepted solutions in forums and ensure conversion into valuable knowledge artifacts
+ **AI & Automation Integration:** Work with IT teams to leverage AI and automation tools to streamline and coordinate the creation and distribution of knowledge content into and from the forum
+ **Self-Service & Automation Enhancement:** Continuously refine automation processes to improve customer self-service experiences working with the Community Management team to enhance community knowledge engagement
+ **User Experience Improvement:** Identify pain points in the customer community support journey and recommend enhancements to improve UX satisfaction and efficiency through community interactions
+ **Cross-Team Collaboration:** Work closely with IT, technical support teams, and community team to align digital support strategies with business objectives and provide valuable insights. Collaborate with Community Managers, Community Program Team and Product experts to maintain an active, valuable support ecosystem
+ **Performance Analysis & Reporting:** Determine shared metrics with the Community team to track KPIs, analyze trends in customer inquiries, and provide actionable recommendations to enhance the effectiveness of digital support through communities
**Minimum Qualifications**
+ 7+ years of experience with online communities, digital technical support ecosystems, customer experience roles
+ Familiarity with AI-driven automation, knowledge management tools, and self-service support
+ Proven ability to collaborate with IT and support teams to enhance digital service delivery
+ Strong analytical skills to measure and optimize support effectiveness
+ Exceptional communication, project management, and stakeholder engagement skills
**Preferred Qualifications**
+ Background in technology, SaaS, or IT support organizations
+ Experience with Community strategy & operations & automation in content production & process optimization
#LI-MM2
---
**Description du poste**
Nous recherchons un(e) **Responsable de la liaison avec la communauté d'assistance numérique** passionné(e) et stratégique afin d'optimiser l'expérience d'assistance technique numérique de la communauté pour nos clients. En partenariat avec la direction de la communauté, cette personne sera chargée de veiller à ce que les demandes des clients soient traitées efficacement, que les solutions acceptées soient transformées en ressources de connaissances précieuses et que les utilisateurs soient orientés vers le niveau d'assistance approprié en fonction de leurs droits. Le responsable travaillera en étroite collaboration avec les équipes informatiques, d'assistance et de la communauté afin d'améliorer en permanence l'expérience d'assistance numérique et de renforcer l'engagement des clients.
Lieu : À une distance raisonnable de n'importe quel bureau Autodesk dans le monde, fuseau horaire EMEA ou AMER.
**Responsabilités**
+ **Développer et exécuter la stratégie communautaire :** Développer et exécuter la stratégie de la communauté d'assistance technique afin d'améliorer l'engagement, le partage des connaissances et les capacités en libre-service. Développer des moyens permettant aux utilisateurs de participer aux forums, en les guidant vers des solutions pertinentes ou en facilitant la création de fils de discussion si nécessaire.
+ **Optimisation du flux de contenu :** Assurer une boucle de contenu fluide vers et depuis les forums. Collaborer avec les gestionnaires de communauté et les experts Elite afin d'identifier les solutions acceptées dans les forums et de garantir leur conversion en connaissances utiles
+ **Intégration de l'IA et de l'automatisation :** collaborer avec les équipes informatiques afin de tirer parti des outils d'IA et d'automatisation pour rationaliser et coordonner la création et la distribution de contenu de connaissances vers et depuis le forum
+ **Amélioration du libre-service et de l'automatisation :** affiner en permanence les processus d'automatisation afin d'améliorer l'expérience de libre-service des clients en collaboration avec l'équipe de gestion de la communauté afin de renforcer l'engagement communautaire
+ Amélioration de l'expérience utilisateur : identifier les points faibles dans le parcours d'assistance de la communauté des clients et recommander des améliorations pour améliorer la satisfaction et l'efficacité de l'expérience utilisateur grâce aux interactions avec la communauté.
+ Collaboration entre les équipes : travailler en étroite collaboration avec les équipes informatiques, d'assistance technique et communautaire afin d'aligner les stratégies d'assistance numérique sur les objectifs commerciaux et fournir des informations précieuses. Collaborer avec les gestionnaires de communauté, l'équipe du programme communautaire et les experts produits afin de maintenir un écosystème d'assistance actif et précieux.
+ **Analyse des performances et reporting :** Déterminer des indicateurs communs avec l'équipe communautaire afin de suivre les KPI, analyser les tendances des demandes des clients et fournir des recommandations concrètes pour améliorer l'efficacité du support numérique via les communautés
**Qualifications minimales**
+ 7 ans d'expérience minimum dans le domaine des communautés en ligne, des écosystèmes de support technique numérique et des fonctions liées à l'expérience client
+ Connaissance de l'automatisation basée sur l'IA, des outils de gestion des connaissances et du support en libre-service
+ Capacité avérée à collaborer avec les équipes informatiques et d'assistance afin d'améliorer la prestation des services numériques
+ Solides compétences analytiques pour mesurer et optimiser l'efficacité de l'assistance
+ Excellentes compétences en communication, en gestion de projet et en mobilisation des parties prenantes
**Qualifications souhaitées**
+ Expérience dans le domaine des technologies, du SaaS ou des organisations d'assistance informatique
+ Expérience en stratégie et opérations communautaires, ainsi qu'en automatisation de la production de contenu et de l'optimisation des processus
#LI-MM2
**Learn More / Plus d'information**
**About Autodesk /** **À propos d'Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Bienvenue chez Autodesk ! Nos logiciels créent chaque jour des choses extraordinaires : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l'être. Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde. En tant qu'Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous !
**Salary transparency /** **Transparence salariale**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Le salaire est l'un des éléments du programme de rémunération concurrentiel d'Autodesk. Pour les postes basés au Canada (Colombie-Britannique), nous proposons un salaire de base compris entre X et X dollars. Les offres sont basées sur l'expérience et la situation géographique du candidat et peuvent dépasser cette fourchette. En plus du salaire de base, notre programme de rémunération peut inclure des primes annuelles en espèces, des commissions pour les postes commerciaux, des attributions d'actions et un ensemble complet d'avantages sociaux.
**Diversity & Belonging /** **Diversité et appurtenance**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: sommes fiers de cultiver une culture d'appartenance où chacun peut s'épanouir. Pour en savoir plus, cliquez ici : you an existing contractor or consultant with Autodesk?**
**Êtes-vous un sous-traitant ou un consultant existant d'Autodesk ?**
Please search for open jobs and apply internally (not on this external site).
Veuillez rechercher des emplois vacants et postuler à l'interne (pas sur ce site externe).
25WD89823
_The French translation can be found below!/La traduction en français se trouve plus bas!_
**Position Overview**
We are looking for a passionate and strategic **Digital Support Community Liaison Manager** to optimize the community technical digital support experience for our customers. Partnering with Community Leadership, this role is responsible for ensuring that customer inquiries are efficiently addressed, accepted solutions are transformed into valuable knowledge assets, and users are guided to the appropriate level of support based on their entitlements. The manager will collaborate closely with IT, support, and community teams to continuously enhance digital support experiences and drive customer engagement.
Location: At a commutable distance from any Autodesk office globally, EMEA or AMER timezone.
**Responsibilities**
+ **Develop & Execute Community Strategy:** Develop and execute on the Technical Support community strategy to enhance engagement, knowledge sharing, and self-service capabilities. Develop pathways for users to engage in forums, guiding them to relevant solutions or facilitating the creation discussion threads when necessary
+ **Content Flow Optimization:** Ensure a seamless content loop into and out of the forums. Work with Community Managers & Expert Elite to identify accepted solutions in forums and ensure conversion into valuable knowledge artifacts
+ **AI & Automation Integration:** Work with IT teams to leverage AI and automation tools to streamline and coordinate the creation and distribution of knowledge content into and from the forum
+ **Self-Service & Automation Enhancement:** Continuously refine automation processes to improve customer self-service experiences working with the Community Management team to enhance community knowledge engagement
+ **User Experience Improvement:** Identify pain points in the customer community support journey and recommend enhancements to improve UX satisfaction and efficiency through community interactions
+ **Cross-Team Collaboration:** Work closely with IT, technical support teams, and community team to align digital support strategies with business objectives and provide valuable insights. Collaborate with Community Managers, Community Program Team and Product experts to maintain an active, valuable support ecosystem
+ **Performance Analysis & Reporting:** Determine shared metrics with the Community team to track KPIs, analyze trends in customer inquiries, and provide actionable recommendations to enhance the effectiveness of digital support through communities
**Minimum Qualifications**
+ 7+ years of experience with online communities, digital technical support ecosystems, customer experience roles
+ Familiarity with AI-driven automation, knowledge management tools, and self-service support
+ Proven ability to collaborate with IT and support teams to enhance digital service delivery
+ Strong analytical skills to measure and optimize support effectiveness
+ Exceptional communication, project management, and stakeholder engagement skills
**Preferred Qualifications**
+ Background in technology, SaaS, or IT support organizations
+ Experience with Community strategy & operations & automation in content production & process optimization
#LI-MM2
---
**Description du poste**
Nous recherchons un(e) **Responsable de la liaison avec la communauté d'assistance numérique** passionné(e) et stratégique afin d'optimiser l'expérience d'assistance technique numérique de la communauté pour nos clients. En partenariat avec la direction de la communauté, cette personne sera chargée de veiller à ce que les demandes des clients soient traitées efficacement, que les solutions acceptées soient transformées en ressources de connaissances précieuses et que les utilisateurs soient orientés vers le niveau d'assistance approprié en fonction de leurs droits. Le responsable travaillera en étroite collaboration avec les équipes informatiques, d'assistance et de la communauté afin d'améliorer en permanence l'expérience d'assistance numérique et de renforcer l'engagement des clients.
Lieu : À une distance raisonnable de n'importe quel bureau Autodesk dans le monde, fuseau horaire EMEA ou AMER.
**Responsabilités**
+ **Développer et exécuter la stratégie communautaire :** Développer et exécuter la stratégie de la communauté d'assistance technique afin d'améliorer l'engagement, le partage des connaissances et les capacités en libre-service. Développer des moyens permettant aux utilisateurs de participer aux forums, en les guidant vers des solutions pertinentes ou en facilitant la création de fils de discussion si nécessaire.
+ **Optimisation du flux de contenu :** Assurer une boucle de contenu fluide vers et depuis les forums. Collaborer avec les gestionnaires de communauté et les experts Elite afin d'identifier les solutions acceptées dans les forums et de garantir leur conversion en connaissances utiles
+ **Intégration de l'IA et de l'automatisation :** collaborer avec les équipes informatiques afin de tirer parti des outils d'IA et d'automatisation pour rationaliser et coordonner la création et la distribution de contenu de connaissances vers et depuis le forum
+ **Amélioration du libre-service et de l'automatisation :** affiner en permanence les processus d'automatisation afin d'améliorer l'expérience de libre-service des clients en collaboration avec l'équipe de gestion de la communauté afin de renforcer l'engagement communautaire
+ Amélioration de l'expérience utilisateur : identifier les points faibles dans le parcours d'assistance de la communauté des clients et recommander des améliorations pour améliorer la satisfaction et l'efficacité de l'expérience utilisateur grâce aux interactions avec la communauté.
+ Collaboration entre les équipes : travailler en étroite collaboration avec les équipes informatiques, d'assistance technique et communautaire afin d'aligner les stratégies d'assistance numérique sur les objectifs commerciaux et fournir des informations précieuses. Collaborer avec les gestionnaires de communauté, l'équipe du programme communautaire et les experts produits afin de maintenir un écosystème d'assistance actif et précieux.
+ **Analyse des performances et reporting :** Déterminer des indicateurs communs avec l'équipe communautaire afin de suivre les KPI, analyser les tendances des demandes des clients et fournir des recommandations concrètes pour améliorer l'efficacité du support numérique via les communautés
**Qualifications minimales**
+ 7 ans d'expérience minimum dans le domaine des communautés en ligne, des écosystèmes de support technique numérique et des fonctions liées à l'expérience client
+ Connaissance de l'automatisation basée sur l'IA, des outils de gestion des connaissances et du support en libre-service
+ Capacité avérée à collaborer avec les équipes informatiques et d'assistance afin d'améliorer la prestation des services numériques
+ Solides compétences analytiques pour mesurer et optimiser l'efficacité de l'assistance
+ Excellentes compétences en communication, en gestion de projet et en mobilisation des parties prenantes
**Qualifications souhaitées**
+ Expérience dans le domaine des technologies, du SaaS ou des organisations d'assistance informatique
+ Expérience en stratégie et opérations communautaires, ainsi qu'en automatisation de la production de contenu et de l'optimisation des processus
#LI-MM2
**Learn More / Plus d'information**
**About Autodesk /** **À propos d'Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Bienvenue chez Autodesk ! Nos logiciels créent chaque jour des choses extraordinaires : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l'être. Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde. En tant qu'Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous !
**Salary transparency /** **Transparence salariale**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Le salaire est l'un des éléments du programme de rémunération concurrentiel d'Autodesk. Pour les postes basés au Canada (Colombie-Britannique), nous proposons un salaire de base compris entre X et X dollars. Les offres sont basées sur l'expérience et la situation géographique du candidat et peuvent dépasser cette fourchette. En plus du salaire de base, notre programme de rémunération peut inclure des primes annuelles en espèces, des commissions pour les postes commerciaux, des attributions d'actions et un ensemble complet d'avantages sociaux.
**Diversity & Belonging /** **Diversité et appurtenance**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: sommes fiers de cultiver une culture d'appartenance où chacun peut s'épanouir. Pour en savoir plus, cliquez ici : you an existing contractor or consultant with Autodesk?**
**Êtes-vous un sous-traitant ou un consultant existant d'Autodesk ?**
Please search for open jobs and apply internally (not on this external site).
Veuillez rechercher des emplois vacants et postuler à l'interne (pas sur ce site externe).
This advertiser has chosen not to accept applicants from your region.
4
CSR Specialist , INOPs Community Engagement
Bangalore, Karnataka
Amazon
Posted 15 days ago
Job Viewed
Job Description
Description
Do you have a passion for supporting community initiatives, bringing teams together, inspiring employees, creating compelling communication and driving positive social impact? Do you have experience implementing social impact programs or driving employee-facing initiatives for large organizations? If you answered yes, this Employee Volunteering role could be right for you!
Key job responsibilities
We are looking for a passionate, result-oriented and innovative individual to lead the employee volunteering program for India. The role would encompass the Amazon India employee volunteering/donation strategy, design and implementation of creative opportunities for employees to meaningfully engage with their communities and analyzing insights and data to create better experiences. This could be through volunteering or suitable donation programs and campaigns to ensure rapid scaling of employee-led community engagement activities - at both national and local levels. You will work with NGOs and other third-party organizations to improve opportunities and experiences for employees to volunteer and donate. This will require new approaches and the creation of mechanisms which can scale the impact of employee-led philanthropy products and services.
The right candidate will bring strong product and program management expertise. They may have experience launching large-scale volunteer campaigns and establishing employee networks. They will be able to collaborate with an inherently cross functional set of internal and external stakeholders; ranging from Amazon business teams to educational non-government organizations. While the day-to-day work focuses on volunteerism, this role requires a systems-thinker who can make strategic connections to add value across areas ranging from disaster relief to product donations and grant funding.
Key responsibilities:
- Ideate, develop, deliver and iterate Amazon India employee volunteering activities in line with our current strategic philanthropic priorities
- Develop and nurture high-trust relationships with key internal stakeholders (country leadership, HR, DEI, internal communications, PR, Public Policy, legal) to surface and address internal policy and other barriers to unlock employee participation in social impact initiatives long-term.
- Develop an employee champion operating model and governance structure that enables Amazon India to deliver high impact donation campaigns and volunteering opportunities.
- Invest in capacity-building mechanisms to scale AITC's employee-driven impact, including management of outsourced service providers and developing apprentices/ interns.
- Establish self as a sought-after subject-matter expert who advises and influences other managers (both within AITC and partner teams) seeking to execute employee-led community engagement initiatives.
- Partner with other teams to pilot innovative approaches to engage employees in addressing complex social issues leveraging Amazon's unique skills and resources.
- Measure and track the evolution of Amazon India's overall employee volunteering. Establish feedback loops for continuous improvement efforts on key programs and campaigns.
- Design and implement creative and compelling communication to help build awareness, inspiration and participation across programs.
About the team
INOPs CE team leads Amazon's India Operation community engagement initiatives, primarily focused on neighboring communities around our operations network . Our flagship programs include Gram Mitr, Pgrati Mitr and Disaster Relief. With the addition of Amazon's two new leadership principles, "Strive to be Earth's Best Employer," and "Success and Scale Bring Broad Responsibility", the desire for community engagement and corporate citizenship is growing exponentially both internally and externally.
Basic Qualifications
- 5+ years of program or project management experience
- 4+ years of defining and implementing process improvement initiatives using data and metrics experience
- 4+ years of working cross functionally with tech and non-tech teams experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Do you have a passion for supporting community initiatives, bringing teams together, inspiring employees, creating compelling communication and driving positive social impact? Do you have experience implementing social impact programs or driving employee-facing initiatives for large organizations? If you answered yes, this Employee Volunteering role could be right for you!
Key job responsibilities
We are looking for a passionate, result-oriented and innovative individual to lead the employee volunteering program for India. The role would encompass the Amazon India employee volunteering/donation strategy, design and implementation of creative opportunities for employees to meaningfully engage with their communities and analyzing insights and data to create better experiences. This could be through volunteering or suitable donation programs and campaigns to ensure rapid scaling of employee-led community engagement activities - at both national and local levels. You will work with NGOs and other third-party organizations to improve opportunities and experiences for employees to volunteer and donate. This will require new approaches and the creation of mechanisms which can scale the impact of employee-led philanthropy products and services.
The right candidate will bring strong product and program management expertise. They may have experience launching large-scale volunteer campaigns and establishing employee networks. They will be able to collaborate with an inherently cross functional set of internal and external stakeholders; ranging from Amazon business teams to educational non-government organizations. While the day-to-day work focuses on volunteerism, this role requires a systems-thinker who can make strategic connections to add value across areas ranging from disaster relief to product donations and grant funding.
Key responsibilities:
- Ideate, develop, deliver and iterate Amazon India employee volunteering activities in line with our current strategic philanthropic priorities
- Develop and nurture high-trust relationships with key internal stakeholders (country leadership, HR, DEI, internal communications, PR, Public Policy, legal) to surface and address internal policy and other barriers to unlock employee participation in social impact initiatives long-term.
- Develop an employee champion operating model and governance structure that enables Amazon India to deliver high impact donation campaigns and volunteering opportunities.
- Invest in capacity-building mechanisms to scale AITC's employee-driven impact, including management of outsourced service providers and developing apprentices/ interns.
- Establish self as a sought-after subject-matter expert who advises and influences other managers (both within AITC and partner teams) seeking to execute employee-led community engagement initiatives.
- Partner with other teams to pilot innovative approaches to engage employees in addressing complex social issues leveraging Amazon's unique skills and resources.
- Measure and track the evolution of Amazon India's overall employee volunteering. Establish feedback loops for continuous improvement efforts on key programs and campaigns.
- Design and implement creative and compelling communication to help build awareness, inspiration and participation across programs.
About the team
INOPs CE team leads Amazon's India Operation community engagement initiatives, primarily focused on neighboring communities around our operations network . Our flagship programs include Gram Mitr, Pgrati Mitr and Disaster Relief. With the addition of Amazon's two new leadership principles, "Strive to be Earth's Best Employer," and "Success and Scale Bring Broad Responsibility", the desire for community engagement and corporate citizenship is growing exponentially both internally and externally.
Basic Qualifications
- 5+ years of program or project management experience
- 4+ years of defining and implementing process improvement initiatives using data and metrics experience
- 4+ years of working cross functionally with tech and non-tech teams experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
5
CSR Specialist , INOPs Community Engagement
Bangalore, Karnataka
Amazon
Posted 15 days ago
Job Viewed
Job Description
Description
Do you have a passion for supporting community initiatives, bringing teams together, inspiring employees, creating compelling communication and driving positive social impact? Do you have experience implementing social impact programs or driving employee-facing initiatives for large organizations? If you answered yes, this Employee Volunteering role could be right for you!
Key job responsibilities
We are looking for a passionate, result-oriented and innovative individual to lead the employee volunteering program for India. The role would encompass the Amazon India employee volunteering/donation strategy, design and implementation of creative opportunities for employees to meaningfully engage with their communities and analyzing insights and data to create better experiences. This could be through volunteering or suitable donation programs and campaigns to ensure rapid scaling of employee-led community engagement activities - at both national and local levels. You will work with NGOs and other third-party organizations to improve opportunities and experiences for employees to volunteer and donate. This will require new approaches and the creation of mechanisms which can scale the impact of employee-led philanthropy products and services.
The right candidate will bring strong product and program management expertise. They may have experience launching large-scale volunteer campaigns and establishing employee networks. They will be able to collaborate with an inherently cross functional set of internal and external stakeholders; ranging from Amazon business teams to educational non-government organizations. While the day-to-day work focuses on volunteerism, this role requires a systems-thinker who can make strategic connections to add value across areas ranging from disaster relief to product donations and grant funding.
Key responsibilities:
- Ideate, develop, deliver and iterate Amazon India employee volunteering activities in line with our current strategic philanthropic priorities
- Develop and nurture high-trust relationships with key internal stakeholders (country leadership, HR, DEI, internal communications, PR, Public Policy, legal) to surface and address internal policy and other barriers to unlock employee participation in social impact initiatives long-term.
- Develop an employee champion operating model and governance structure that enables Amazon India to deliver high impact donation campaigns and volunteering opportunities.
- Invest in capacity-building mechanisms to scale AITC's employee-driven impact, including management of outsourced service providers and developing apprentices/ interns.
- Establish self as a sought-after subject-matter expert who advises and influences other managers (both within AITC and partner teams) seeking to execute employee-led community engagement initiatives.
- Partner with other teams to pilot innovative approaches to engage employees in addressing complex social issues leveraging Amazon's unique skills and resources.
- Measure and track the evolution of Amazon India's overall employee volunteering. Establish feedback loops for continuous improvement efforts on key programs and campaigns.
- Design and implement creative and compelling communication to help build awareness, inspiration and participation across programs.
About the team
INOPs CE team leads Amazon's India Operation community engagement initiatives, primarily focused on neighboring communities around our operations network . Our flagship programs include Gram Mitr, Pgrati Mitr and Disaster Relief. With the addition of Amazon's two new leadership principles, "Strive to be Earth's Best Employer," and "Success and Scale Bring Broad Responsibility", the desire for community engagement and corporate citizenship is growing exponentially both internally and externally.
Basic Qualifications
- 5+ years of program or project management experience
- 4+ years of defining and implementing process improvement initiatives using data and metrics experience
- 4+ years of working cross functionally with tech and non-tech teams experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Do you have a passion for supporting community initiatives, bringing teams together, inspiring employees, creating compelling communication and driving positive social impact? Do you have experience implementing social impact programs or driving employee-facing initiatives for large organizations? If you answered yes, this Employee Volunteering role could be right for you!
Key job responsibilities
We are looking for a passionate, result-oriented and innovative individual to lead the employee volunteering program for India. The role would encompass the Amazon India employee volunteering/donation strategy, design and implementation of creative opportunities for employees to meaningfully engage with their communities and analyzing insights and data to create better experiences. This could be through volunteering or suitable donation programs and campaigns to ensure rapid scaling of employee-led community engagement activities - at both national and local levels. You will work with NGOs and other third-party organizations to improve opportunities and experiences for employees to volunteer and donate. This will require new approaches and the creation of mechanisms which can scale the impact of employee-led philanthropy products and services.
The right candidate will bring strong product and program management expertise. They may have experience launching large-scale volunteer campaigns and establishing employee networks. They will be able to collaborate with an inherently cross functional set of internal and external stakeholders; ranging from Amazon business teams to educational non-government organizations. While the day-to-day work focuses on volunteerism, this role requires a systems-thinker who can make strategic connections to add value across areas ranging from disaster relief to product donations and grant funding.
Key responsibilities:
- Ideate, develop, deliver and iterate Amazon India employee volunteering activities in line with our current strategic philanthropic priorities
- Develop and nurture high-trust relationships with key internal stakeholders (country leadership, HR, DEI, internal communications, PR, Public Policy, legal) to surface and address internal policy and other barriers to unlock employee participation in social impact initiatives long-term.
- Develop an employee champion operating model and governance structure that enables Amazon India to deliver high impact donation campaigns and volunteering opportunities.
- Invest in capacity-building mechanisms to scale AITC's employee-driven impact, including management of outsourced service providers and developing apprentices/ interns.
- Establish self as a sought-after subject-matter expert who advises and influences other managers (both within AITC and partner teams) seeking to execute employee-led community engagement initiatives.
- Partner with other teams to pilot innovative approaches to engage employees in addressing complex social issues leveraging Amazon's unique skills and resources.
- Measure and track the evolution of Amazon India's overall employee volunteering. Establish feedback loops for continuous improvement efforts on key programs and campaigns.
- Design and implement creative and compelling communication to help build awareness, inspiration and participation across programs.
About the team
INOPs CE team leads Amazon's India Operation community engagement initiatives, primarily focused on neighboring communities around our operations network . Our flagship programs include Gram Mitr, Pgrati Mitr and Disaster Relief. With the addition of Amazon's two new leadership principles, "Strive to be Earth's Best Employer," and "Success and Scale Bring Broad Responsibility", the desire for community engagement and corporate citizenship is growing exponentially both internally and externally.
Basic Qualifications
- 5+ years of program or project management experience
- 4+ years of defining and implementing process improvement initiatives using data and metrics experience
- 4+ years of working cross functionally with tech and non-tech teams experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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6
Social Worker – Healthcare Program Coordinator (Delhi Office)
New Delhi, Delhi
Jiv Daya Foundation
Posted today
Job Viewed
Job Description
Social Worker (Delhi Office – Healthcare Programs)
Location: New Delhi | Full-time | 50% Travel Required
Jiv Daya Foundation (JDF) is a U.S.-based private foundation committed to improving the quality of life for underserved populations. In India, JDF supports several healthcare programs, including Tuberculosis, Rheumatology, Maternal and Neonatal Health, and Eye Care Initiatives. Our programs are implemented in collaboration with government hospitals, academic institutions, and local partners.
We are looking for a passionate and organized Social Worker to join our Delhi-based office. This position will work across multiple healthcare initiatives—primarily Tuberculosis and Rheumatology initiative—to support patient engagement, access to care, and coordination with treatment centers. The role requires frequent field travel (~50%) to government hospitals and patient homes in and around Delhi.
- Support TB and Rheumatology patients with treatment adherence, follow-up, and emotional counseling.
- Assist patients in applying for government and non-government aid programs at both state and central levels.
- Help patients and caregivers with documentation, form submissions, and navigating official processes for availing treatment support.
- Create and maintain a repository of state and national-level patient assistance schemes and health entitlements.
- Track and follow up with patients regularly to ensure continuity of care and linkage to appropriate support programs.
- Coordinate with hospital social work departments, government agencies, and NGOs to ensure patient needs are addressed.
- Identify and build a local donor network, including individuals and community-based groups, willing to support patients financially or in-kind.
- Maintain accurate patient records, gather field-level insights, and contribute to regular reporting and documentation.
- Assist in field logistics, coordination with healthcare staff, and support day-to-day project operations.
- Master’s degree in Social Work, Public Health, or a related field.
- Graduates from institutions like TISS, PHFI, or similar are strongly encouraged to apply.
- 2–4 years of relevant experience in healthcare-related social work or public health programs.
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Subject Admin- Social Work/Social Science/ Social Studies
Tata Consultancy Services
Posted today
Job Viewed
Job Description
About the Role
This is a managerial cum support role responsible for Questions Bank Management, managing large number of Subject Expert panel and working closely with other Subject Admin as per the project requirements.
Years of Experience :: 10 to 15
Responsibilities
- Ensuring quality Questions Bank for Assessments is developed
- Question Bank Management:
- Structure & design Question Banks; Set quality standards item for writing & review in respective domain
- Track inventory and maintain optimum levels of item availability in assigned non-STEM domains/subjects.
- SME Management:
- Define selection criteria and strategy.
- Monitor SME performance quality
- Train and develop SME pools in different domains/subjects
- Extensive coordination with SMEs for all test development activities.
- Test Designing: Create test designs in subjects of expertise and coordinate with SMEs to finalize test designs in other domains/subjects.
- Coordinate with internal stakeholders to fulfil requirements for test items and question sets.
- Supporting Lead Subject Admin in delivering projects and other requirements as per the need of the organization
- Post Exam, Questions Analysis, Reporting to Higher Management
Qualifications
- Subject Competency in School Subjects till 12th Level as per NCERT Syllabus.
- Broader understanding of Education System of the Country and NCERT/CBSE/Boards
- Experience of working in Education Sector related to Assessment & Evaluation - Test Designs/Blueprints, Question Development
- Good command over English both written and spoken
- Good command over spoken Hindi
Required Skills
Proficiency required in at least one of the below mentioned skills:
- Social Work/Social Science/ Social Studies
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Senior Counsellor / Counsellor
Pune, Maharashtra
Nayanta University
Posted 10 days ago
Job Viewed
Job Description
Job Title: Senior Counsellor / Counsellor
Reports to: Dean of Students
Experience : Minimum 5 years of counselling experience. Prior experience in educational institutions will be strongly preferred (especially in a residential setting).
Educational Qualifications: MA/MPhil in Psychology with specialization in Counselling/Clinical
Psychology from a reputed Institute/University
Work Location: Bavdhan, Pune - Maharashtra
Nature and days of work: 3 days per week (part-time)
About Nayanta University: Nayanta University in Pune, Maharashtra, is an exciting initiative
being launched by a group of prominent Indian industrialists associated with the Confederation of Indian Industries (CII). It is a multidisciplinary university which will offer undergraduate and
postgraduate degrees in unique domains and subjects. The aim is to offer an education that not only sets up students for success in the real world but also equips them with a range of necessary abilities and qualities. A Nayanta student will not only be trained in technical skills and interdisciplinary knowledge, but also have the ability to think critically, act empathetically and address issues from multiple perspectives.
Why Join Us? At Nayanta University, student well-being is central to a world-class educational experience. The Counsellor is key to turning this commitment into meaningful, hands-on support for every student. As the primary contact for socio-emotional support, you will foster a safe, inclusive space where students feel heard and empowered. Working closely with the Office of Student Life and other teams, you will design initiatives that promote resilience, self-care, and well-being across the campus. In this role, you will shape not only individual student journeys but also the broader policies and culture that define the Nayanta experience.
What We Are Seeking: We seek caring professionals who are passionate about supporting the
well-being and personal growth of emerging adults. In this role, you will play a vital part in students’ residential and academic journeys by providing emotional and psychological support that helps them thrive. Success requires empathy, cultural sensitivity, self-awareness, and the ability to connect with diverse students.
As a Counsellor, you will build trust through regular, meaningful interactions and foster a welcoming, inclusive environment. Experience working with youth in educational or residential settings is a plus, especially as you collaborate with other teams to support students’ holistic well-being. If you are self-motivated, enjoy working with young people, and want to contribute to a vibrant, values-driven campus, we invite you to join Nayanta University.
Job Responsibilities: This role will require working closely with the Dean of Students and the Office of Student Life. Key responsibility areas will include, but not be limited to, the following:
- Provide one-on-one counselling to the students, staff and faculty who reach out for support.
- Provide crisis management and counselling support in case of a crisis.
- Liaise with the Office of Student Life on creating an institutional mental-health support system.
- Identify the need for group counselling and support groups where appropriate and facilitate the same.
- Plan and execute workshops on mental health, well-being, socioemotional learning and community belonging.
- Maintain records of the counselling services provided
Note: This is not an exhaustive list and may be supplemented/modified at the discretion of the University.
Skills and Qualities Preferred
- Ability to communicate and connect with Young Adults and Adults
- Ability to work within a team
- Writing skills
- Experience of working with groups and conducting workshops
- Basic skills in working with MS Office
- Ability to handle difficult cases on their own
- Training and certification in different therapeutic modalities
IMPORTANT: The compensation for the role will be commensurate with experience and qualifications, and as per standard industry trends.
Please note that only shortlisted candidates will be contacted.
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