6,217 Contentmoderation jobs in India

Process Associate - Content Review - Gujarati + English

Hyderabad, Andhra Pradesh Genpact

Posted today

Job Viewed

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Job Description

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
We are inviting applications for the role of Process Associate, Content Moderation - Gujarati
We’re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment
Responsibilities
• Provide resolution to maintain standards of quality
• Review content and provide resolution based on prescribed guidelines
• Recognize trends and patterns and raise issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
• This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Qualifications we seek in you
Minimum qualifications
• Any Graduate (PG an added advantage)
• Freshers are eligible
• Fluent in Read/Write in English & Gujarati Language

Preferred qualifications
• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work)
Why join Genpact? 
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 
 

This advertiser has chosen not to accept applicants from your region.

Process Associate - Content Review - Tamil + English

Hyderabad, Andhra Pradesh Genpact

Posted today

Job Viewed

Tap Again To Close

Job Description

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Process Associate, Content Moderation - Tamil
We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment
Responsibilities
• Provide resolution to maintain standards of quality
• Review content and provide resolution based on prescribed guidelines
• Recognize trends and patterns and raise issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
• This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Qualifications we seek in you
Minimum qualifications
• Any Graduate (PG an added advantage)
• Freshers are eligible
• Fluent in Read/Write in English & Tamil Language

Preferred qualifications
• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work)
Why join Genpact? 
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 
 

This advertiser has chosen not to accept applicants from your region.

Manager, Medical Content Review & Regulatory Compliance

Vadodara, Gujarat Ortolan

Posted today

Job Viewed

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Job Description

Manager, Medical Content Review & Regulatory Compliance

Mumbai or Vadodara, India (hybrid role: 3 days office, 2 days home per week)

Salary: Competitive + Benefits + Bonus

If you are an agile, committed and detail-oriented pharmacist or physician, with experience in medical review from a healthcare compliance perspective, then we want to hear from you.

Join us to help improve peoples' lives and make healthcare better for everyone!

Why Pharmanovia?

Pharmanovia is a dynamic, fast-growing international pharmaceutical company with a portfolio of over 20 brands across more than 160 markets. Our mission is to improve patient health globally through the revitalisation of niche, tried-and-trusted medicines.

Our core behaviours are:

  • We act decisively but we never compromise on quality.
  • We keep our promises and do as we say.
  • We value our heritage and foster an entrepreneurial spirit.
  • We reinvest in our future - in our products, our brands and our people.
  • We give back to our communities.
  • Since its inception in 2013, Pharmanovia has grown consistently year on year, focusing on delivering high-quality branded prescription medicines to patients, prescribers, and healthcare providers across the world. Our growth has enabled the company to reinvest in its products, brands, people, and to give back to its communities. A people business with a strong, supportive culture that encourages innovation and entrepreneurial spirit, our team comprises over 300 employees and 29 nationalities, operating from offices in the UK, Denmark, Netherlands, Switzerland, Italy, Spain, Germany, U.A.E., India, China, Australia and Singapore.

    We are an agile, committed, and innovative global specialty pharma business and a preferred partner for innovator pharma companies, instigating a paradigm shift in the life cycle management of iconic medicines. We seek to extensively engage with clinical communities to communicate product improvements and prioritise environmental, social, and governance considerations across the business and workforce.

    Pharmanovia's therapeutic areas include Cardiovascular, Oncology, Endocrinology and Neurology.

    About the role:

    As Manager, Medical Content Review & Regulatory Compliance, you will manage the medical reviewer function for Pharmanovia, including all Medical Legal Regulatory (MLR) management together with medical and regulatory review management tasks. This is a broad ranging role requiring responsible implementation of MLR policies, systems and procedures within the global medical team.

    You will be a trained pharmacist or physician with experience in the medical review of promotional and non-promotional materials from a healthcare compliance perspective. Final signatory and certification are relevant for this role, from an EFPIA and ABPI perspective, but not essential.

    Reporting into the Medical Affairs department, you will be working as an individual contributor and act as a key member of the wider Scientific Affairs team.

    The department has an ethos of continuous improvement. This, along with the rapid growth of the business, leads to a varied and dynamic working environment.

    Main responsibilities & duties:

  • Performing full medical (and regulatory, i.e. against SmPC) review of promotional and non-promotional materials as well as HCP/HCO events including fair market value (FMV) assessment for disclosures (ToV)
  • Training colleagues and third parties on MLR related SOPs and processes
  • Coordinating MLR review, maintaining related SOPs (and auditing program to ensure compliance)
  • Management of potential 3rd Party Material review partner(s)
  • Implementing an internal pre-approval/reporting procedure
  • Final sign-off and certification (or willing to do so in the future)
  • Establishing and developing controls and documentation requirements
  • Collaborating with Marketing and other relevant departments to create adequate Q&As / guidance for products and materials, managing central MLR database
  • Disease area and competitors' knowledge, materials review from competitors
  • Datamining of MLR database to support various internal departments and share relevant insights
  • Maintaining a clear understanding and oversight of different MLR processes and partners within Pharmanovia's operations
  • Being a credible MLR expert in the EFPIA and ABPI environments
  • Engaging with external stakeholders to ensure a good understanding of the external environment and different stakeholder groups e.g. Health Authorities, External Experts, Associations, Patient groups, Payers, etc.
  • Please note: This is not a pharmacovigilance or medical transcription role.

    We're looking for a medically qualified professional-such as a pharmacist or physician-with proven experience in Medical, Legal, and Regulatory (MLR) review of both promotional and non-promotional materials. The ideal candidate will have worked within a global Medical Affairs or Compliance environment and is confident navigating cross-functional review processes.

    About you:

    Candidates qualified as a pharmacist or physician, with experience of medical review from a healthcare compliance perspective, should have the skills and experience required for the role. We are also looking for:

  • Pharmacy or Medical degree
  • Final signatory (or willing to become one) desirable
  • Strong understanding of EFPIA and/or ABPI codes of practice and willing to learn to fill any knowledge gaps
  • Full professional proficiency in English (written and verbal)
  • Experience in design, strategy execution and oversight of MLR process
  • Organised, inquisitive, innovative problem solvers with the ability to perceive, understand and interpret facts quickly and precisely
  • Solid time management skills, the ability to multitask and see the big picture
  • Strong technical skills
  • A resilient individual who is not afraid to challenge at all levels
  • Data driven in decision making with the ability to analyse, focus on the key issues and communicate with clarity
  • What we offer:

    We offer a competitive salary plus bonus and rewards package including holiday, health & wellbeing program, employee recognition awards, social events, pension scheme and hybrid working.

    This advertiser has chosen not to accept applicants from your region.

    Process Associate - Content Review - Punjabi + English

    Hyderabad, Andhra Pradesh Genpact

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Ready to shape the future of work? 
    At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
    If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
    Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

    We are inviting applications for the role of Process Associate, Content Moderation - Punjabi
    We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
    Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment
    Responsibilities
    • Provide resolution to maintain standards of quality
    • Review content and provide resolution based on prescribed guidelines
    • Recognize trends and patterns and raise issues timely
    • Provide insights to help improve the support to the users
    • Maintain a thorough understanding of process and policies
    • Provide excellent customer service to our customers
    • This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
    Qualifications we seek in you
    Minimum qualifications
    • Any Graduate (PG an added advantage)
    • Freshers are eligible
    • Fluent in Read/Write in English & Punjabi Language

    Preferred qualifications
    • Effective probing skills and analyzing / understanding skills
    • Problem solving skills with customer centric approach
    • Must be able to work on a flexible schedule (including weekend shift work)
    Why join Genpact? 
    • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
    • Make an impact – Drive change for global enterprises and solve business challenges that matter 
    • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
    • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
    • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
    Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
    Let’s build tomorrow together. 
     

    This advertiser has chosen not to accept applicants from your region.

    Process Associate - Content Review - Kannada + English

    Hyderabad, Andhra Pradesh Genpact

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Ready to shape the future of work? 
    At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
    If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
    Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

    We are inviting applications for the role of Process Associate, Content Moderation - Kannada
    We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
    Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment
    Responsibilities
    • Provide resolution to maintain standards of quality
    • Review content and provide resolution based on prescribed guidelines
    • Recognize trends and patterns and raise issues timely
    • Provide insights to help improve the support to the users
    • Maintain a thorough understanding of process and policies
    • Provide excellent customer service to our customers
    • This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
    Qualifications we seek in you
    Minimum qualifications
    • Any Graduate (PG an added advantage)
    • Freshers are eligible
    • Fluent in Read/Write in English & Kannada Language

    Preferred qualifications
    • Effective probing skills and analyzing / understanding skills
    • Problem solving skills with customer centric approach
    • Must be able to work on a flexible schedule (including weekend shift work)
    Why join Genpact? 
    • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
    • Make an impact – Drive change for global enterprises and solve business challenges that matter 
    • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
    • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
    • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
    Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
    Let’s build tomorrow together. 
     

    This advertiser has chosen not to accept applicants from your region.

    Manager - Content Review - Ops Lead - English

    Hyderabad, Andhra Pradesh Genpact

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

    We are inviting applications for the role of Manager, Content Moderation – Ops Lead

    In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.

    Responsibilities

  • Respond to customer inquiries and problem escalations.
  • Proactively resolve people issues and ensure that attrition is well below the defined target.
  • Leading operations and spearheading processes for excelling business targets for the Business Unit.
  • Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning, Utilization and Scheduling, Efficiency per person, Monitoring, Time Management, Seat Utilization, Statement of Work, Business Continuity Plan, Reports, Dashboards, other deliverables as required
  • Driving Continuous Improvement Initiatives
  • Develop and implement measurement systems and provide insightful analytics around the metrics.
  • Deep technical expertise and data orientation in controllership, Management Information System and Service delivery
  • Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, raise issues & build relationship, understand customer issues proactively, fix to get the delight factor.
  • Set goals for the team and communicate goals on a regular basis.
  • Coach & mentor people – Motivating team with excellent people touch.
  • Efficiency and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma
  • Reconciliations of client reports
  • Leading calls with clients and other business functions
  • Running of projects independently
  • Preparation of dashboards and ability to understand current Business processes and suggest improvements Key for details.
  • Qualifications we seek in you

    Minimum qualifications

  • Any graduate
  • Post Graduate degree or equivalent with an excellent academic record
  • Relevant experience in a BPO/KPO.
  • Should have handled a team of 80 to 100 people.
  • Customer Management exposure and good presentation skills is a must.
  • Fluent in English Language 
  • ·Speech X score: C1 or above 

    ·Should be flexible to work in 24*7 environment and rotational shift and week off.

    Preferred qualifications

  • Excellent Analytical & Communication skills
  • Preferably the candidates prior experience in Internet based accounts and Customer service industry
  • Ability to work & communicate with people across organizational unit
  • Excellent interpersonal & Management skill
  • LEAN/Six Sigma – Trained, Tested and Certified (preferred)
  • Leading calls with Clients/ other business functions Independently
  • High MS-Office skill (Advance Excel) – preferred
  • Ability to handle pressure - Timelines and Customer Demands
  • This advertiser has chosen not to accept applicants from your region.

    Medical Content and Review Specialist

    Pune, Maharashtra EVERSANA

    Posted today

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    Job Description

    Job Description

    THE POSITION :

    The Medical, Legal and Regulatory (MLR) review is an essential process in healthcare marketing to make sure advertising, promotional and non-promotional content is accurate, compliant, and ready to be published. The MLR process must rigorously control and execute review, approval and document filing actions. As part of the MLR team, the Medical Content and Review Specialist is responsible for managing all the MLR process for a dedicated client. The Medical Content and Review Specialist ensures that all administrative and program management support for the client’s MLR process operates effectively and in full compliance with all internal and external policies and regulations.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:
    Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

    MEDICAL CONTENT AND REVIEW SPECIALIST RESPONSIBILITIES

  • Manages the end-to-end MLR process.
  • Responsible for scheduling, setting the agenda, and leading Review Committee meetings.
  • Add live discussion notes for comments discussed in Veeva Vault
  • Scribe meeting minutes, circulate draft meeting minutes for Committee approval and finalize
  • and file approved minutes

  • Ensure all covered communications are properly vetted through the review process utilizing the online review system (e.g., Veeva Vault PromoMats and Vault MedComms)
  • Cascade and enforce any new policies and guidelines related to review of materials.
  • Verifies that materials are assigned to the appropriate review path
  • Rejects incomplete submissions and materials that are not review ready
  • Facilitates/documents discussion in live meetings.
  • QCs Final Document vs. Approved Document
  • Supports FDA 2253 submissions with MLR Regulatory Reviewer/Partner
  • MEDICAL CONTENT SUPPORT RESPONSIBILITIES

  • Support the development of project plans
  • Support medical content development team
  • Support upload of materials into clients’ review and approval platforms, including supporting annotating, anchoring references, etc.
  • MEDICAL AFFAIRS AND MEDICAL INFORMATION PROJECT MANAGEMENT SUPPORT

  • Support Medical Affairs and Medical Information leadership in developing and managing project plans for key initiatives
  • All other duties as assigned.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

    Qualifications

  • Education (i.e., degree required): Graduates in any Life Sciences / Biomedical field.
  • Must demonstrate excellent ability to communicate effectively in English, both orally and in writing.
  • Experience and/or Training :
  • At least 2 years of experience in a healthcare agency or pharmaceutical company
  • Experience with use of Veeva Vault PromoMats / MedComms
  • Experience in Scientific Writing / Scientific Reviewing / MLR
  • Project management
  • Time management
  • Meeting management
  • Excellent customer service skills.
  • Technology/Equipment : Computer proficiency in Outlook and Microsoft Office Suite (Word, Excel, PowerPoint, and other Window applications).
  • Work Perks

  • Competitive Wages

    Above market salary structures as part of our total rewards program

  • Retirement Resources

    Generous employer matching retirement solutions

  • Health & Wellness

    Leading health, dental and vision insurance products

  • Continuous Education

    Employer-funded tuition reimbursement

  • Global Workplace Flexibility

    Remote and hybrid work across the globe

  • Paid Time Off

    Generous paid time off including company holidays

  • Training & Development

    Company provided training and development

  • Employee Assistant Programs

    Offering financial, work-life balance, legal solutions and more to employees at no cost 24-7-365

  • This advertiser has chosen not to accept applicants from your region.
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    Cluster Lead-Community Management

    Mumbai, Maharashtra Smartworks

    Posted 4 days ago

    Job Viewed

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    Job Description

    Designation: Cluster Lead

    Department: Account Management

    Job description

    Key Roles & Responsibilities:

    • Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT).
    • Create a collaborative community environment among members through the Community Managers and other departments to drive CSAT. Mapping and managing the lifecycle of a client from the time of move-in to departure.
    • Understand customer demography and thereby custom develop the experiences of the clients, to ensure maximum usage of facilities, amenities etc.
    • Understand data and be able to interpret business logic.
    • Renewals and expansions.
    • Ensure that buildings are fully operational, and processes are running smoothly.
    • End to end management of client relationship in respective centers.
    • Extensive Team Management and Growth.
    • Internal stakeholder management.
    • This role is responsible for end-to-end management of clients since the time they start interacting with Smartworks.

    Presales:

    • Understanding the client requirements along with our internal stakeholders like Design, Sales and Partnerships.
    • Making sure that the requirements are documented and signed off by clients.
    • Internal delivery timelines tracking and continuously interacting with the clients managing the expectations.

    Post Sales:

    • Upsell and cross sell of services to the clients from the array of services that SW has to provide. Continuously working with the Partnerships team to get more services which could benefit the clients while being in SW
    • Working with internal stakeholders ensuring smooth operations of the clients.
    • Act as Customer voice in the organization and vice versa and be the customer champion for all service expectations exceed customers expectations through the customer lifecycle increase.
    • Provide support to customers or training on products to help customers plan and understand the best ways to utilize company products basis needs and business plans.
    • Handle escalations and special requests of customers related to aspects like performance quality and improvements. Ability to follow up and ensure that the committed SLA for resolution is met.
    • Renewals and retention of the client.

    Skills & Qualification Required:

    • BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
    • 10+ years of experience in a client facing role.
    • Thrive in a fast-paced environment while maintaining excellent attention to detail
    • Strong communication, organization, and project management skills
    • 3+ years of people management experience is a must; experience managing teams of 5+ people preferred
    This advertiser has chosen not to accept applicants from your region.

    Cluster Lead-Community Management

    Mumbai, Maharashtra Smartworks

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Designation: Cluster Lead

    Department: Account Management

    Job description

    Key Roles & Responsibilities:

    • Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT).
    • Create a collaborative community environment among members through the Community Managers and other departments to drive CSAT. Mapping and managing the lifecycle of a client from the time of move-in to departure.
    • Understand customer demography and thereby custom develop the experiences of the clients, to ensure maximum usage of facilities, amenities etc.
    • Understand data and be able to interpret business logic.
    • Renewals and expansions.
    • Ensure that buildings are fully operational, and processes are running smoothly.
    • End to end management of client relationship in respective centers.
    • Extensive Team Management and Growth.
    • Internal stakeholder management.
    • This role is responsible for end-to-end management of clients since the time they start interacting with Smartworks.

    Presales:

    • Understanding the client requirements along with our internal stakeholders like Design, Sales and Partnerships.
    • Making sure that the requirements are documented and signed off by clients.
    • Internal delivery timelines tracking and continuously interacting with the clients managing the expectations.

    Post Sales:

    • Upsell and cross sell of services to the clients from the array of services that SW has to provide. Continuously working with the Partnerships team to get more services which could benefit the clients while being in SW
    • Working with internal stakeholders ensuring smooth operations of the clients.
    • Act as Customer voice in the organization and vice versa and be the customer champion for all service expectations exceed customers expectations through the customer lifecycle increase.
    • Provide support to customers or training on products to help customers plan and understand the best ways to utilize company products basis needs and business plans.
    • Handle escalations and special requests of customers related to aspects like performance quality and improvements. Ability to follow up and ensure that the committed SLA for resolution is met.
    • Renewals and retention of the client.

    Skills & Qualification Required:

    • BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
    • 10+ years of experience in a client facing role.
    • Thrive in a fast-paced environment while maintaining excellent attention to detail
    • Strong communication, organization, and project management skills
    • 3+ years of people management experience is a must; experience managing teams of 5+ people preferred
    This advertiser has chosen not to accept applicants from your region.
     

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