1,004 Crm Executive jobs in India

Job Description – CRM Executive

The role of a CRM Executive involves managing and maintaining the in-house CRM

system to support the lead management. Key responsibilities include ensuring the

smooth functioning of the CRM, maintaining data accuracy, generating actionable

reports, and providing technical assistance to counselors and marketing teams across

multiple locations.

The position encompasses training new users, troubleshooting system issues, and

collaborating with developers to implement system enhancements. Success in this

role requires excellent problem-solving skills, strong analytical abilities, and the

capability to work effectively with cross-functional teams in a dynamic environment.

Key Roles and Responsibilities:

1. CRM Management and Maintenance

a. Oversee the functionality and daily operations of the in-house CRM to

ensure smooth usage.

b. Define and update system logic and workflows within the CRM to align

with university processes.

c. Identify, troubleshoot, and resolve bugs/issues in the CRM system.

d. Collaborate with developers to design and implement new features and

improvements.

e. Ensure the integration and proper functioning of the calling software

within the CRM.

2. Data Analysis and Reporting

a. Generate and prepare detailed reports on leads, follow-ups,

conversions, and counselor performance.

b. Provide actionable insights to management based on CRM data

analysis.

c. Monitor data trends to identify areas for improvement in lead

management and counselor performance.

3. Training and Onboarding

a. Conduct training sessions for new recruits, including counselors and

marketing teams (publishers), to ensure they are proficient in using the

CRM.

b. Create user manuals, guides, and training materials for easy reference.

4. Office Support (In-house and Regional Offices)

a. Act as the primary point of contact for technical support.

b. Assist counselors with system-related queries and troubleshooting.

5. Data Accuracy and Integrity

a. Regularly audit CRM data for errors, duplicates, or inconsistencies.

b. Implement processes to ensure data accuracy and compliance with

internal standards.

c. Monitor user activity to ensure proper data handling and adherence to

best practices.

6. Process Improvement

a. Continuously analyze CRM processes to identify bottlenecks or

inefficiencies.

b. Propose and implement changes to optimize lead management,

reporting, and data usage.

7. Compliance and Security

a. Ensure data security and compliance with university policies and

applicable data protection regulations.

b. Monitor user access levels to prevent unauthorized usage or data

breaches.

Personal Traits for CRM Executives

1. Analytical Thinking

2. Problem-Solving Skills

3. Technical Proficiency

4. Team Player

5. Adaptability and Flexibility

6. Organizational Skills

7. Self-Motivation and Initiative

8. Patience and Training Ability

9. Integrity and Accountability

Educational Qualification: Graduate or more.

Experience: 1-2 Years

Salary offered: No bar for eligible candidates.

Applicants with relevant work experience support domain would be given

priority.

For application -

Job Description – CRM Executive

The role of a CRM Executive involves managing and maintaining the in-house CRM

system to support the lead management. Key responsibilities include ensuring the

smooth functioning of the CRM, maintaining data accuracy, generating actionable

reports, and providing technical assistance to counselors and marketing teams across

multiple locations.

The position encompasses training new users, troubleshooting system issues, and

collaborating with developers to implement system enhancements. Success in this

role requires excellent problem-solving skills, strong analytical abilities, and the

capability to work effectively with cross-functional teams in a dynamic environment.

Key Roles and Responsibilities:

1. CRM Management and Maintenance

a. Oversee the functionality and daily operations of the in-house CRM to

ensure smooth usage.

b. Define and update system logic and workflows within the CRM to align

with university processes.

c. Identify, troubleshoot, and resolve bugs/issues in the CRM system.

d. Collaborate with developers to design and implement new features and

improvements.

e. Ensure the integration and proper functioning of the calling software

within the CRM.

2. Data Analysis and Reporting

a. Generate and prepare detailed reports on leads, follow-ups,

conversions, and counselor performance.

b. Provide actionable insights to management based on CRM data

analysis.

c. Monitor data trends to identify areas for improvement in lead

management and counselor performance.

3. Training and Onboarding

a. Conduct training sessions for new recruits, including counselors and

marketing teams (publishers), to ensure they are proficient in using the

CRM.

b. Create user manuals, guides, and training materials for easy reference.

4. Office Support (In-house and Regional Offices)

a. Act as the primary point of contact for technical support.

b. Assist counselors with system-related queries and troubleshooting.

5. Data Accuracy and Integrity

a. Regularly audit CRM data for errors, duplicates, or inconsistencies.

b. Implement processes to ensure data accuracy and compliance with

internal standards.

c. Monitor user activity to ensure proper data handling and adherence to

best practices.

6. Process Improvement

a. Continuously analyze CRM processes to identify bottlenecks or

inefficiencies.

b. Propose and implement changes to optimize lead management,

reporting, and data usage.

7. Compliance and Security

a. Ensure data security and compliance with university policies and

applicable data protection regulations.

b. Monitor user access levels to prevent unauthorized usage or data

breaches.

Personal Traits for CRM Executives

1. Analytical Thinking

2. Problem-Solving Skills

3. Technical Proficiency

4. Team Player

5. Adaptability and Flexibility

6. Organizational Skills

7. Self-Motivation and Initiative

8. Patience and Training Ability

9. Integrity and Accountability

Educational Qualification: Graduate or more.

Experience: 1-2 Years

Salary offered: No bar for eligible candidates.

Applicants with relevant work experience support domain would be given

priority.

For application -

Job Description – CRM Executive

The role of a CRM Executive involves managing and maintaining the in-house CRM

system to support the lead management. Key responsibilities include ensuring the

smooth functioning of the CRM, maintaining data accuracy, generating actionable

reports, and providing technical assistance to counselors and marketing teams across

multiple locations.

The position encompasses training new users, troubleshooting system issues, and

collaborating with developers to implement system enhancements. Success in this

role requires excellent problem-solving skills, strong analytical abilities, and the

capability to work effectively with cross-functional teams in a dynamic environment.

Key Roles and Responsibilities:

1. CRM Management and Maintenance

a. Oversee the functionality and daily operations of the in-house CRM to

ensure smooth usage.

b. Define and update system logic and workflows within the CRM to align

with university processes.

c. Identify, troubleshoot, and resolve bugs/issues in the CRM system.

d. Collaborate with developers to design and implement new features and

improvements.

e. Ensure the integration and proper functioning of the calling software

within the CRM.

2. Data Analysis and Reporting

a. Generate and prepare detailed reports on leads, follow-ups,

conversions, and counselor performance.

b. Provide actionable insights to management based on CRM data

analysis.

c. Monitor data trends to identify areas for improvement in lead

management and counselor performance.

3. Training and Onboarding

a. Conduct training sessions for new recruits, including counselors and

marketing teams (publishers), to ensure they are proficient in using the

CRM.

b. Create user manuals, guides, and training materials for easy reference.

4. Office Support (In-house and Regional Offices)

a. Act as the primary point of contact for technical support.

b. Assist counselors with system-related queries and troubleshooting.

5. Data Accuracy and Integrity

a. Regularly audit CRM data for errors, duplicates, or inconsistencies.

b. Implement processes to ensure data accuracy and compliance with

internal standards.

c. Monitor user activity to ensure proper data handling and adherence to

best practices.

6. Process Improvement

a. Continuously analyze CRM processes to identify bottlenecks or

inefficiencies.

b. Propose and implement changes to optimize lead management,

reporting, and data usage.

7. Compliance and Security

a. Ensure data security and compliance with university policies and

applicable data protection regulations.

b. Monitor user access levels to prevent unauthorized usage or data

breaches.

Personal Traits for CRM Executives

1. Analytical Thinking

2. Problem-Solving Skills

3. Technical Proficiency

4. Team Player

5. Adaptability and Flexibility

6. Organizational Skills

7. Self-Motivation and Initiative

8. Patience and Training Ability

9. Integrity and Accountability

Educational Qualification: Graduate or more.

Experience: 1-2 Years

Salary offered: No bar for eligible candidates.

Applicants with relevant work experience support domain would be given

priority.

For application -

Job description

Job Responsibilities: 

 * Assist in developing and implementing customer retention strategies, under the guidance of senior team members, to meet targets and KPIs.
* Support the CRM team in executing WhatsApp, Email, SMS, and Push Notifications marketing campaigns by coordinating with Digital Graphic Designers and Copywriters.
* Aid in analyzing the success metrics of Email, SMS, and Push Notifications campaigns to measure revenue per send.
* Assist in re-engaging dormant or inactive customers to optimize revenue returns per customer/data record.
* Contribute ideas and insights for CRM strategies aimed at attracting and retaining customers.
* Assist in segmenting the customer database for targeted marketing activities.
* Support in developing and executing testing strategies to enhance organizational and customer outcomes. • Assist in generating campaign performance reports and providing feedback to relevant teams and stakeholders for further action. 

 Skills, Qualifications, and Experience Required:

* Bachelor's/Master’s degree in a relevant field.
* Basic understanding of HTML/CSS is preferred.
* Minimum 0-1 year of experience in Digital Marketing/CRM management or a related field.
* Familiarity with CRM platforms like MoEngage, CleverTap, WebEngage, Braze, etc., is advantageous.
* Good communication skills, both verbal and written.
* Detail-oriented with the ability to manage multiple tasks efficiently.
* Collaborative and adaptable team player with a willingness to learn and grow within the role.

The Offer

• Opportunity within a company with a solid track record of performance
• Leadership Role
• Attractive Salary & Benefits

The Job

You will be responsible for :

• Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
• Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.
• Ensuring the correctness of customer data and manage any data cleansing activities.
• Continually testing and refining campaigns to gain insight and maximise usage and uptake.
• Providing support on any requests or issues pertaining to CRM.

The Profile

• You have at least 1 year experience including solid experience in a similar role.
• You have working knowledge of EXCEL, presentable, advance excel and admin
• You are adaptable and thrive in changing environments
• You are a strong team player who can manage multiple stakeholders
• You possess strong analytical skills and are comfortable dealing with numerical data

Hiring for CRM Executive-Backoffice 

Location: VidyaVihar- Mumbai

Skills Require: Maintain Data, CRM Tools, Excel , Good English Communication

Salary Budget: upto 30K / month

Experience: 6 Month to 2 Years.

Working Days: Monday to Saturday

The Employer

Our client is the Collaboration of 4 like-minded entrepreneurs who have decided to take the world as a playground to excel their skills in becoming a problem solving catalyst and create a huge Renaissance in the way business are managed in India & worldwide.

The Offer

• Opportunity within a company with a solid track record of performance
• Fantastic work culture
• Flexible working options

The Job

You will be responsible for :

• Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
• Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.
• Ensuring the correctness of customer data and manage any data cleansing activities.
• Continually testing and refining campaigns to gain insight and maximise usage and uptake.
• Providing support on any requests or issues pertaining to CRM.
• Identifying opportunities for new business development through following up on leads and conducting research on target clients.
• New business generation by meeting potential clients to understand needs and providing relevant solutions.
• Managing the sales process to close new business opportunities.
• Building strong relationships with the existing portfolio of clients.
• Meeting and exceeding weekly and monthly activity and revenue targets.

The Profile

• You have at least 1 year experience within a B2B Sales / Account Executive role, ideally within the Consulting industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong team player who can manage multiple stakeholders
• You are a self-starter and demonstrate a high level of resilience
• You enjoy finding creative solutions to problems

The Employer

Our client is the fastest-growing B2B Marketplace providing an all-in-one Marketing Platform for Small and Medium business to promote their business, products, and services online.

KEY RESPONSIBILITIES :

· Client Follow-ups: Regularly follow up with clients whose orders are booked and keep them informed at every stage. · Order Updates: Communicate changes in order status such as dispatch, delivery, or delays. · Payment Reminders: Follow up with clients for timely payments and maintain a record of dues and receipts. · CRM Management: Maintain accurate records of client communications, order details, and payment status. · Client Coordination: Serve as a point of contact between the company and clients to ensure smooth communication and service.

REQUIREMENTS :

· Female candidate preferred · Prior experience in tele calling, CRM, or customer service · Strong communication skills in English, Hindi, and Bengali (if applicable) · Basic computer knowledge (MS Excel, CRM tools) · Good organizational and follow-up skills · A polite, professional, and persuasive attitude

PERKS: ·

Friendly office environment · Opportunity to work with a growing team · Learn and grow in a client-facing role