6,055 Customer Care Executive jobs in India

Role Summary

We are looking for a motivated and customer-oriented Customer Care Executive to join our jewellery brand’s sales team. You will be the primary point of contact for customers — building relationships, understanding their needs, and promoting our exquisite jewellery collections over phone calls. Success in this role means meeting sales targets, providing exceptional customer experiences, and contributing to the brand’s growth through strong rapport-building and product expertise. This position plays a key role in connecting our customers to our craftsmanship and ensuring they remain loyal to our brand. We also offer attractive incentives for every sale closed, making this a rewarding opportunity for high performers.

Responsibilities

• Make outbound calls to potential and existing customers to promote jewellery products and generate sales.
• Understand customer needs and recommend suitable jewellery items based on their preferences and budget.
• Provide detailed product information, including materials, designs, pricing, and ongoing promotions.
• Handle inbound customer enquiries professionally, ensuring excellent service and accurate information.
• Maintain and update customer records accurately in the CRM system after each interaction.
• Follow up with leads and customers to nurture relationships and close sales.
• Resolve customer issues or concerns related to orders, deliveries, or products promptly.
• Collaborate with sales and marketing teams to align on promotions, offers, and sales strategies.
• Track and report daily call volumes, conversion rates, and sales performance to management.
• Maintain a polite, empathetic, and persuasive communication style to build trust and drive sales.
• Stay updated on new product launches, jewellery trends, and competitor offerings.

Qualifications

• Graduate or diploma holder (preferred in Sales, Marketing, Business, or related fields).
• Proven experience in customer service, telesales, or a retail sales role (jewellery industry experience is an advantage).
• Excellent verbal and written communication skills.
• Strong persuasion and negotiation skills with a customer-first mindset.
• Ability to work towards and meet sales targets.
• Good knowledge of CRM systems and basic computer skills.
• Passion for jewellery products and a keen eye for detail.

What Success Looks Like in This Role

• Consistently achieving or exceeding monthly sales targets.
• Building lasting relationships with customers, leading to repeat sales.
• Demonstrating expert knowledge of our jewellery collections.
• Maintaining high customer satisfaction scores through professional service.
• Maximizing incentive earnings by closing multiple sales.

Prudent Corporate Advisory Services Ltd. is urgently hiring for Customer Care Executive- Inbound Process.

Location: Ahmedabad- Gulbai Tekra

Experience required: 0-4 years

Job Description :

• We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions.
• Attracts potential customers by answering question & suggesting information about services. Identify and assess customer’s needs to achieve satisfaction & follow communication procedures, guidelines & policies.
• Handling call and email inquiries /queries raise by the prospects & clients.
• Accuracy, attention to detail and ability to explain complex information clearly and simply.
• He who applies must have Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing Information and Multi-tasking.

Qualifications :

• Minimum qualification required is graduate/post graduate degree in any field except engineering.
• The candidate should have minimum 0-5 years of experience from the Mutual Fund Industry or candidate from any other industry with an experience to handle Clients.
• He/she should have a right attitude.
• We are looking for a candidate with fluency of atleast 3 languages i.e. English, Hindi & Gujarati and an excellent Verbal & Vocal communication skill in English.
• Candidate should have be loyal, honest.
• Candidate should have a long term vision & should be decision maker.

Interested candidates can apply on

Job Title: Customer Service Executive / Sales – eCommerce (Gifting Sector)

Location: Fort, Mumbai

Full-Time | Experience: 3+ yrs in relevant industry

Company: The Black Box Co.

Working Days- 6 days

website-

Salary- 2000 to 25000 per month

About The Black Box Co.

At The Black Box Co., we believe that gifting should be meaningful, memorable, and personalized. As a growing online retailer of curated and custom gifts, we’re on a mission to simplify gifting while adding a touch of style and sentiment. From corporate hampers to birthday boxes, we make moments special.

Job Overview:

We are looking for a well-spoken and customer-centric Customer Service Executive / Sales to help us scale partnerships, drive B2B sales, and expand into new customer . The ideal candidate should have experience handling customer queries, new lead generation and sales skills over the phone and using CRM software to manage interactions efficiently.

Key Responsibilities:

1. Handle inbound and outbound customer calls professionally and resolve queries efficiently.

2. Respond to customer inquiries via email, chat, and CRM systems.

3. Provide order updates, assist with returns/exchanges, and resolve complaints.

4. Maintain accurate customer records and update CRM software.

5. Coordinate with internal teams (logistics, operations, etc.) to ensure smooth resolutions.

6. Ensure excellent customer experience and maintain brand reputation.

7. Identify, target, and convert new B2B clients (corporates, startups, agencies, wedding planners, etc.)

8. Build strategic partnerships with event organizers, HR teams, and influencers

9. Manage the end-to-end sales cycle – from lead generation to pitching, negotiation, and closing

10. Use CRM tools to track pipeline, measure KPIs, and report on revenue growth

11. Explore new channels for growth: bulk gifting, white-labeling, influencer gifting, and corporate gifting

Requirements:

Minimum 3-5 year of experience in customer service / Sales (preferably in e-commerce).

Excellent verbal and written communication skills.

Proficiency in using CRM software and Microsoft Office.

Ability to handle high call volumes while maintaining professionalism.

Strong problem-solving skills and a customer-first attitude.

Gender- Female/Male

Age- 20 To 30

Education- Any Graduate/ Diploma

Perks & Benefits:

Supportive team environment.

Growth opportunities within the brand.

If you are passionate about delivering great customer experiences, apply now!

Company- The Black Box Co.

Web:

Thanks & Regards

Jyoti Singh

The Black Box Co.

Company Description

Auto Aid is an easy-to-use app connecting the vehicle owner and automotive service provider on a single platform in Bengaluru. The platform aims to provide a hassle-free journey and services for both parties involved.

Role Description

• Answer calls from customers in need of assistance
• Place calls to Car Workshops and introduce the Auto Aid solution
• Follow the procedure to input data into the admin portal
• Track the progress of ongoing service requests
• Communicate any problems, questions or concerns to supervisory staff
• Communicate respectfully and politely with customers & partners at all times

Qualifications

• Proficiency in at least 2 Indian languages is a must (Hindi & English).
• Basic MS Excel skills
• Strong attention to detail
• Positive attitude to serve customers well
• Excellent phone manner and articulation
• Flexible working in shifts (ability to work in night shift as well )

Location : Bangalore , HSR

Job Opening: International Voice Process (Customer Care/Service)

Experience Required: 0–3 Years

Location: Noida

Notice Period: Immediate Joiners Only

Description:

We are hiring for an International Voice Process role. Freshers with excellent communication skills are encouraged to apply!

Prudent Corporate Advisory Services Ltd. is urgently hiring for Customer Care Executive- Inbound Process.

Location: Ahmedabad- Gulbai Tekra

Experience required: 0-4 years

Job Description :

• We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions.
• Attracts potential customers by answering question & suggesting information about services. Identify and assess customer’s needs to achieve satisfaction & follow communication procedures, guidelines & policies.
• Handling call and email inquiries /queries raise by the prospects & clients.
• Accuracy, attention to detail and ability to explain complex information clearly and simply.
• He who applies must have Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing Information and Multi-tasking.

Qualifications :

• Minimum qualification required is graduate/post graduate degree in any field except engineering.
• The candidate should have minimum 0-5 years of experience from the Mutual Fund Industry or candidate from any other industry with an experience to handle Clients.
• He/she should have a right attitude.
• We are looking for a candidate with fluency of atleast 3 languages i.e. English, Hindi & Gujarati and an excellent Verbal & Vocal communication skill in English.
• Candidate should have be loyal, honest.
• Candidate should have a long term vision & should be decision maker.

Interested candidates can apply on

Job Title: Customer Service Executive / Sales – eCommerce (Gifting Sector)

Location: Fort, Mumbai

Full-Time | Experience: 3+ yrs in relevant industry

Company: The Black Box Co.

Working Days- 6 days

website-

Salary- 2000 to 25000 per month

About The Black Box Co.

At The Black Box Co., we believe that gifting should be meaningful, memorable, and personalized. As a growing online retailer of curated and custom gifts, we’re on a mission to simplify gifting while adding a touch of style and sentiment. From corporate hampers to birthday boxes, we make moments special.

Job Overview:

We are looking for a well-spoken and customer-centric Customer Service Executive / Sales to help us scale partnerships, drive B2B sales, and expand into new customer . The ideal candidate should have experience handling customer queries, new lead generation and sales skills over the phone and using CRM software to manage interactions efficiently.

Key Responsibilities:

1. Handle inbound and outbound customer calls professionally and resolve queries efficiently.

2. Respond to customer inquiries via email, chat, and CRM systems.

3. Provide order updates, assist with returns/exchanges, and resolve complaints.

4. Maintain accurate customer records and update CRM software.

5. Coordinate with internal teams (logistics, operations, etc.) to ensure smooth resolutions.

6. Ensure excellent customer experience and maintain brand reputation.

7. Identify, target, and convert new B2B clients (corporates, startups, agencies, wedding planners, etc.)

8. Build strategic partnerships with event organizers, HR teams, and influencers

9. Manage the end-to-end sales cycle – from lead generation to pitching, negotiation, and closing

10. Use CRM tools to track pipeline, measure KPIs, and report on revenue growth

11. Explore new channels for growth: bulk gifting, white-labeling, influencer gifting, and corporate gifting

Requirements:

Minimum 3-5 year of experience in customer service / Sales (preferably in e-commerce).

Excellent verbal and written communication skills.

Proficiency in using CRM software and Microsoft Office.

Ability to handle high call volumes while maintaining professionalism.

Strong problem-solving skills and a customer-first attitude.

Gender- Female/Male

Age- 20 To 30

Education- Any Graduate/ Diploma

Perks & Benefits:

Supportive team environment.

Growth opportunities within the brand.

If you are passionate about delivering great customer experiences, apply now!

Company- The Black Box Co.

Web:

Thanks & Regards

Jyoti Singh

The Black Box Co.

Company Description

Auto Aid is an easy-to-use app connecting the vehicle owner and automotive service provider on a single platform in Bengaluru. The platform aims to provide a hassle-free journey and services for both parties involved.

Role Description

• Answer calls from customers in need of assistance
• Place calls to Car Workshops and introduce the Auto Aid solution
• Follow the procedure to input data into the admin portal
• Track the progress of ongoing service requests
• Communicate any problems, questions or concerns to supervisory staff
• Communicate respectfully and politely with customers & partners at all times

Qualifications

• Proficiency in at least 2 Indian languages is a must (Hindi & English).
• Basic MS Excel skills
• Strong attention to detail
• Positive attitude to serve customers well
• Excellent phone manner and articulation
• Flexible working in shifts (ability to work in night shift as well )

Location : Bangalore , HSR