115 Customer Facing Roles jobs in Nagpur

We're Hiring – Customer Service Associates (CSA)

Location:Mihan nagpur

Joining Date: 5th September

Shift: 8 hours (Rotational, 9 AM – 9 PM)

Job Type: Full-Time

1. Customer Service Associate (CSA)

2. Salary: ₹15,000 – ₹8,000

3. Experience: Fresher / Experienced (Good communication required)

4. Gender: Male/Female

5. Customer Service Associate – Voice Process (CSA)

6. Salary: ₹1 00 – ₹1 00

7. Experience: 6 months / Fresher with excellent communication
8. Gender: Female

Requirements:

• Strong verbal communication skills
• Freshers with good communication encouraged to apply
• Comfortable with rotational shifts

Apply now and build your career in customer service.

Job Type: Full-time

Pay: , ,000.00 per month

Benefits:

• Provident Fund

Education:

• Bachelor's (Preferred)

Language:

• Fluent english (Preferred)

Work Location: In person

Job Title : Customer Support Engineer (Coordinator)

Company: Ferromonk Steel Structures Pvt. Ltd.

Industry: Pre-Engineered Buildings (PEB)

Location: (Insert Location)

Job Type: Full-time

Department: Customer Support / Project Coordination

Reports To: Operations Manager / Customer Relations Head

About Ferromonk Steel Structures Pvt. Ltd.:

Ferromonk Steel Structures Pvt. Ltd. is a trusted name in the Pre-Engineered Building (PEB) industry, delivering innovative, efficient, and customized steel structure solutions for industrial, commercial, and infrastructure projects. We are committed to engineering precision, timely execution, and exceptional customer service across every project we undertake.

Job Summary:

We are seeking a motivated and detail-oriented Customer Support Engineer (Coordinator) to act as the central point of communication between clients and internal teams. Your key responsibility will be to manage customer interactions related to ongoing PEB projects, ensure clear and timely coordination with departments such as design, production, and site execution, and support smooth delivery as per client expectations.

This role is critical in ensuring project alignment, timely execution, and high customer satisfaction in a technical and project-driven environment.

Key Responsibilities:

• Act as a single point of contact for assigned customers during the project execution phase.
• Maintain regular communication with clients regarding project progress, timelines, deliverables, and any issues.
• Coordinate with internal departments including design, detailing, production, dispatch/logistics, and erection teams to ensure smooth workflow and adherence to deadlines.
• Track project milestones and proactively follow up with internal stakeholders to avoid delays.
• Document and manage customer requirements, changes, feedback, and approvals throughout the project lifecycle.
• Facilitate resolution of client queries or concerns by working with technical teams.
• Ensure timely sharing of project updates, drawings, BOQs, and dispatch schedules with clients.
• Maintain strong customer relationships and support repeat business by providing excellent service.

Qualifications & Skills:

• Bachelor's Degree in Civil / Mechanical Engineering or related field.
• 1–3 years of experience in a coordination or support role in the PEB, steel structures, or construction industry.
• Good understanding of PEB project lifecycle and terminology (drawings, BOQs, production schedules, etc.).
• Strong interpersonal and communication skills – able to manage client expectations professionally.
• Proficiency in MS Office (especially Excel and Outlook); familiarity with project management or ERP tools is a plus.
• Strong organizational skills with attention to detail and ability to handle multiple ongoing projects.
• A problem-solving, customer-centric approach with a willingness to take initiative.

What We Offer:

• Opportunity to work with one of the emerging leaders in India's PEB industry.
• Exposure to large-scale industrial and infrastructure projects.
• Supportive and growth-oriented work environment.
• Competitive salary and employee benefits.

Job Type: Full-time

Pay: ₹11, ₹30,391.95 per month

Work Location: In person

Speak with the employer

Title: Chat Customer Service Representative – Ahmedabad Location

We are conducting a recruitment drive in Nagpur for the role of Chat Customer Service Representative. Selected candidates will be required to relocate to Ahmedabad, Gujarat and work on-site.

Job Details:

• Location (Workplace): Ahmedabad, Gujarat (On-site)
• Position: Chat Customer Service Representative
• Salary Range: ₹26,000 – ₹6,000 (CTC monthly, depending on interview & experience)
• Shift: Rotational (including weekends & nights)

Requirements:

• Excellent English communication skills (mandatory)
• Minimum qualification: 10+2 / Diploma / Graduate
• Freshers & experienced candidates are welcome
• Must be ready to relocate to Ahmedabad

Perks & Benefits:

• Travel reimbursement (processed with first salary)
• Free accommodation for the initial 5 days
• PF, insurance & shift allowance
• Growth opportunities within the organization

Job Types: Full-time, Permanent, Fresher

Pay: , ,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Are you fluent in English?
• Are you ready to relocate in Ahmedabad, Gujarat?
• Are you comfortable to work in rotational shifts & rotational weekoff ?

Work Location: In person

Position : Customer Support Intern

Location : Nagpur

Responsibilities

• Responsibilities:

? Respond to customer queries via email, chat, and social media channels

? Troubleshoot user issues and escalate complex problems to relevant teams

? Maintain and update our FAQs, help center, and knowledge base

? Track common customer pain points and suggest product improvements

? Provide feedback reports to product and tech teams

? Assist in onboarding and guiding new users when needed

Qualifications:

? Enrolled in or recent graduate of a relevant degree program.

? Strong communication and problem-solving skills.

? Ability to multitask and prioritize effectively.

? Proficiency in Microsoft Office Suite.

Job Type: Internship

Contract length: 3 months

Pay: ₹6, ₹8,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person

• Good communication
• Fresher or Experience
• Ready to work in bpo
• Ready to work in Rotational Shift
• Salary Bracket- 14K - 17K gross

Job Types: Full-time, Fresher

Pay: ₹14, ₹17,000.00 per month

Work Location: In person

Job description

Company Description

NetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.

Role Description

Customer Service Representative - Work on-site (AHMEDABAD)

This is a full-time role for a Customer Service Representative in AHMEDABAD. As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and maintaining positive customer relationships.

Note - Work Location will be Ahmedabad

Qualifications

• Customer Service Representatives
• Customer Support
• Customer Satisfaction
• Customer Service
• Customer Experience
• Excellent communication and interpersonal skills
• Ability to problem-solve and multitask
• Attention to detail
• Positive and patient attitude
• Experience in a customer service role is a plus
• Fluency in multiple languages is a plus
• High school diploma or equivalent

Salary and Benefits:

• Starting CTC: INR 26,000 per month
• Maximum CTC: INR 36,000 per month
• All above 40 per hour night shift allowance will be extra
• Food will be office when you are in shift
• Cab will be there 9 PM- 6 AM
• Stay will be given for 5 days once you relocate

Job Location - Ahmedabad

Thanks & Regards,

HR Team.

Simran)

Job Type: Full-time

Company Description

Based in Edison, New Jersey, USA, with development centers in Pune, Nagpur & Hyderabad, India, Claim Genius Inc is the world leader in AI-based vehicle inspection solutions. Our comprehensive suite of AI inspection solutions spans the entire vehicle lifecycle, including insurance underwriting, claims, lease & rental, transportation, salvage, and recycling. We enable customers to reduce inspection time and costs while driving new efficiencies. Claim Genius makes touchless vehicle inspections a reality, revolutionizing business capabilities.

Role Description

This is a full-time on-site role for a Customer Support Executive located in Nagpur. The Customer Support Executive will be responsible for providing excellent customer service and support through various channels, ensuring customer satisfaction. The role involves handling online support inquiries, resolving technical issues, and maintaining a high level of customer engagement and satisfaction.

Qualifications

• Customer Support and Customer Service skills
• Experience in ensuring Customer Satisfaction and handling Online Support
• Technical Support skills
• Excellent communication and problem-solving skills
• Ability to work independently and collaborate within a team environment
• Bachelor's degree in a relevant field or equivalent experience

Responsibilities:

• Respond to customer queries via email, chat, and social media.
• Maintain and update FAQs, help center, and knowledge base.
• Provide feedback reports to product and tech teams.
• Assist in onboarding and guiding new users.