659 Customer Management jobs in India

Description

Undertakes basic administrative tasks
Ensures that complete documentation is maintained either in electronic or hard copy form.
Transmits information or documents to customers, using computer, or mail
Accurately captures data and enters it on to the relevant systems
Works within the requirements of data privacy legislation.

Location:

,

Time Type:

Contract Type:

Description

To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation 
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Location:

,

Time Type:

Contract Type:

Key Responsibilities

1. Reporting and analysis
Conduct periodic activities for Order to Cash process (e.g., credit management, block/unblock customers, perform invoice accounting, revenue recognition).
Prepare regular reports on billing, collections, and customer interactions, providing insights to management for informed decision-making and strategic planning.
Share insights and recommendations with Operation Excellence team to improve billing processes and customer management strategies.
Ensure compliance with company policies and procedures related to billing and customer data management.
2. Customer and billing management
Communicate and discuss report insights and proposed actions with Customer Management & Billing Manager.
Track and process payments received and address any discrepancies or issues related to payments.
Collaborate with other departments to facilitate smooth processes related to customer management, billing, and service delivery.
Collaborate with internal teams to resolve customer issues and enquiries promptly.
Support maintenance of a customer contract repository to ensure alignment with billing terms, pricing agreements, and regulatory requirements.
3. Data management

Update and maintain customer accounts, keeping detailed records of interactions, transactions, and relevant communication to provide a comprehensive overview of the customer's history.
Utilize customer data to generate reports and insights that aid in understanding customer payment patterns to take informed decisions on billing strategies and upselling opportunities.
Ensure compliance with data privacy regulations while handling customer information.
4. Process improvement

Actively participate in OTC process improvement initiatives, suggest enhancements to streamline billing procedures, enhance customer experiences, and optimize overall operations.
Propose and support implementation of OTC process improvements to increase efficiency and accuracy.

Who will you partner with?
Your manager - You will report to Manager - Order-to-Cash (OTC).

Your team
You will have the opportunity to work with and learn from the colleagues of other finance processes in the Shared Service Center.

Other partners
Internal: Finance teams across various business markets of three International clusters and other business functions
External: Auditors, customers

Who are we looking for?
Key Skills
Technical Skills
Proficiency in using enterprise-level financial software and systems, such as (SAP S/4HANA, or Microsoft Dynamics). Familiarity with SAP customization will be a plus.
Excellent command of Microsoft Excel, including pivot tables, complex formulas, and data manipulation techniques to facilitate financial analysis and reporting.
Working knowledge of basic accounting practices, legalities and regulations applicable to company under GST laws in India.

Soft Skills
Candidate should be well versed in English. Proficiency in Bahasa/Portuguese will be a plus.
Strong attention to detail, accuracy, and commitment to data integrity.
Excellent analytical and problem-solving skills to identify issues and propose solutions.
Effective communication skills to interact with various stakeholders, including finance teams, auditors, and management.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Team player with the capability to collaborate across departments, geographies, and cultures. Proactive attitude towards process improvement and the ability to drive change.

Education
Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
Relevant certifications or additional qualifications are a plus.

Experience
2 to 4 years of experience in accounts receivable, collections & billing, financial reporting, or a similar role within a finance or accounting function is required.
Experience working in a financial shared services environment is preferred but not mandatory.
Proven track record of process improvement and optimization initiatives within accounts receivable or related financial processes will be advantageous.

• Title : CRM Executive
  

• Location : Aurangabad
  

• Department : Customer Support
  

• Reporting to : Sales Head
  

• Own and manage customer data within the CRM system (entry, updates, segmentation, cleanup).
  

• Monitor, track, and report sales pipeline and customer lifecycle stages.
  

• Set up automated workflows, reminders, and task assignments using the CRM.
  

• Coordinate between sales, marketing, and service teams to ensure smooth customer journeys.
  

• Provide data-driven insights for retention campaigns and customer engagement strategies.
  

• Assist in CRM training and onboarding for new team members.
  

• Ensure high CRM hygiene standards and consistency across all touchpoints.
  

• Monitor CRM adoption and drive continuous improvement in system usage.
  

• Give customer order updates after the order confirmation to the dispatch and payment collection.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
  

• 1–3 years of experience in managing CRM.
  

• Understanding of CRM software is a plus.

• Strong understanding of B2B customer lifecycle and funnel stages.
  

• Analytical mindset with excellent attention to detail.
  

• Proficiency in Excel and CRM reporting dashboards.
  

• Good communication and coordination skills.
  

• Ability to work cross-functionally with sales, marketing, and support teams.
  

• Self-motivated, organized, and data-oriented.
  

• Should be able to identify bottlenecks in customer flow and suggest solutions.
  

• Willingness to learn and adapt to new digital tools as required.
  

• Ability to work independently under minimal supervision.
  

• Opportunity to work in a reputed precision manufacturing company with global reach.
  

• Structured training and development programs.
  

• Growth-oriented work culture with a focus on performance.
  

• Exposure to world-class CRM and automation tools.
  

• Employee engagement and recognition programs.
  

Description and Requirements

1. Collect and analyze failure data, and prepare detailed failure analysis reports, including root causes, improvement recommendations, and preventive measures.
2. Establish and maintain a failure analysis database, track and analyze failure cases, and identify common issues and trends.

1. Collaborate with the service team to clarify specific issues, design and execute failure reproduction experiments, validate root causes and improvement measures, and provide client-side solutions.
2. Work with the R&D team to provide failure analysis results and assist in improving product design.
3. Partner with the production team to optimize manufacturing processes and reduce failure issues during production.
4. Cooperate with the quality team to develop and optimize quality control standards and testing procedures.

• Title : CRM Executive
  

• Location : Aurangabad
  

• Department : Customer Support
  

• Reporting to : Sales Head
  

• Own and manage customer data within the CRM system (entry, updates, segmentation, cleanup).
  

• Monitor, track, and report sales pipeline and customer lifecycle stages.
  

• Set up automated workflows, reminders, and task assignments using the CRM.
  

• Coordinate between sales, marketing, and service teams to ensure smooth customer journeys.
  

• Provide data-driven insights for retention campaigns and customer engagement strategies.
  

• Assist in CRM training and onboarding for new team members.
  

• Ensure high CRM hygiene standards and consistency across all touchpoints.
  

• Monitor CRM adoption and drive continuous improvement in system usage.
  

• Give customer order updates after the order confirmation to the dispatch and payment collection.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
  

• 1–3 years of experience in managing CRM.
  

• Understanding of CRM software is a plus.

• Strong understanding of B2B customer lifecycle and funnel stages.
  

• Analytical mindset with excellent attention to detail.
  

• Proficiency in Excel and CRM reporting dashboards.
  

• Good communication and coordination skills.
  

• Ability to work cross-functionally with sales, marketing, and support teams.
  

• Self-motivated, organized, and data-oriented.
  

• Should be able to identify bottlenecks in customer flow and suggest solutions.
  

• Willingness to learn and adapt to new digital tools as required.
  

• Ability to work independently under minimal supervision.
  

• Opportunity to work in a reputed precision manufacturing company with global reach.
  

• Structured training and development programs.
  

• Growth-oriented work culture with a focus on performance.
  

• Exposure to world-class CRM and automation tools.
  

• Employee engagement and recognition programs.
  

Key Responsibilities

1. Reporting and analysis
Conduct periodic activities for Order to Cash process (e.g., credit management, block/unblock customers, perform invoice accounting, revenue recognition).
Prepare regular reports on billing, collections, and customer interactions, providing insights to management for informed decision-making and strategic planning.
Share insights and recommendations with Operation Excellence team to improve billing processes and customer management strategies.
Ensure compliance with company policies and procedures related to billing and customer data management.
2. Customer and billing management
Communicate and discuss report insights and proposed actions with Customer Management & Billing Manager.
Track and process payments received and address any discrepancies or issues related to payments.
Collaborate with other departments to facilitate smooth processes related to customer management, billing, and service delivery.
Collaborate with internal teams to resolve customer issues and enquiries promptly.
Support maintenance of a customer contract repository to ensure alignment with billing terms, pricing agreements, and regulatory requirements.
3. Data management
Update and maintain customer accounts, keeping detailed records of interactions, transactions, and relevant communication to provide a comprehensive overview of the customer's history.
Utilize customer data to generate reports and insights that aid in understanding customer payment patterns to take informed decisions on billing strategies and upselling opportunities.
Ensure compliance with data privacy regulations while handling customer information.
4. Process improvement
Actively participate in OTC process improvement initiatives, suggest enhancements to streamline billing procedures, enhance customer experiences, and optimize overall operations.
Propose and support implementation of OTC process improvements to increase efficiency and accuracy.

Your manager
You will report to Manager - Order-to-Cash (OTC).
Your team
You will have the opportunity to work with and learn from the colleagues of other finance processes in the Shared Service Center.

Other partners
Internal: Finance teams across various business markets of three clusters, other business functions
External: Auditors, customers

Who are we looking for?

Key Skills

Technical Skills
Proficiency in using enterprise-level financial software and systems, such as (SAP S/4HANA, or Microsoft Dynamics). Familiarity with SAP customization will be a plus.
Excellent command of Microsoft Excel, including pivot tables, complex formulas, and data manipulation techniques to facilitate financial analysis and reporting.
Working knowledge of basic accounting practices, legalities and regulations applicable to company under GST laws in India.

Soft Skills
Candidate should be well versed in English. Proficiency in Bahasa/Portuguese will be a plus.
Strong attention to detail, accuracy, and commitment to data integrity.
Excellent analytical and problem-solving skills to identify issues and propose solutions.
Effective communication skills to interact with various stakeholders, including finance teams, auditors, and management.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Team player with the capability to collaborate across departments, geographies, and cultures. Proactive attitude towards process improvement and the ability to drive change.

Education
Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
Relevant certifications or additional qualifications are a plus.

Experience
2 to 4 years of experience in accounts receivable, collections & billing, financial reporting, or a similar role within a finance or accounting function is required.
Experience working in a financial shared services environment is preferred but not mandatory.
Proven track record of process improvement and optimization initiatives within accounts receivable or related financial processes will be advantageous.

Description

At Coca-Cola, our vision is to create loved brands, done sustainably, for better shared future. We strive to provide marketing leading excellence in ingredients, innovation, design, and marketing. We are currently seeking a Channel Planning & Market Execution Consultant who is experienced in developing and implementing channel and customer marketing and sales plans.

What You’ll Do for Us

Qualifications & Requirements

Key Skill Sets: Business Analytics | Creative judgement| Negotiation & Influencing | System understanding & planning | Vendor management & coordination | Project management | Channel / Shopper Understanding | Category Management | Stakeholder Management

What We’ll Do For You

Skills: