493 Customer Management jobs in India

Description

Undertakes basic administrative tasks
Ensures that complete documentation is maintained either in electronic or hard copy form.
Transmits information or documents to customers, using computer, or mail
Accurately captures data and enters it on to the relevant systems
Works within the requirements of data privacy legislation.

Location:

,

Time Type:

Contract Type:

Description

To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation 
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Location:

,

Time Type:

Contract Type:

Key Responsibilities

1. Reporting and analysis
Conduct periodic activities for Order to Cash process (e.g., credit management, block/unblock customers, perform invoice accounting, revenue recognition).
Prepare regular reports on billing, collections, and customer interactions, providing insights to management for informed decision-making and strategic planning.
Share insights and recommendations with Operation Excellence team to improve billing processes and customer management strategies.
Ensure compliance with company policies and procedures related to billing and customer data management.
2. Customer and billing management
Communicate and discuss report insights and proposed actions with Customer Management & Billing Manager.
Track and process payments received and address any discrepancies or issues related to payments.
Collaborate with other departments to facilitate smooth processes related to customer management, billing, and service delivery.
Collaborate with internal teams to resolve customer issues and enquiries promptly.
Support maintenance of a customer contract repository to ensure alignment with billing terms, pricing agreements, and regulatory requirements.
3. Data management

Update and maintain customer accounts, keeping detailed records of interactions, transactions, and relevant communication to provide a comprehensive overview of the customer's history.
Utilize customer data to generate reports and insights that aid in understanding customer payment patterns to take informed decisions on billing strategies and upselling opportunities.
Ensure compliance with data privacy regulations while handling customer information.
4. Process improvement

Actively participate in OTC process improvement initiatives, suggest enhancements to streamline billing procedures, enhance customer experiences, and optimize overall operations.
Propose and support implementation of OTC process improvements to increase efficiency and accuracy.

Who will you partner with?
Your manager - You will report to Manager - Order-to-Cash (OTC).

Your team
You will have the opportunity to work with and learn from the colleagues of other finance processes in the Shared Service Center.

Other partners
Internal: Finance teams across various business markets of three International clusters and other business functions
External: Auditors, customers

Who are we looking for?
Key Skills
Technical Skills
Proficiency in using enterprise-level financial software and systems, such as (SAP S/4HANA, or Microsoft Dynamics). Familiarity with SAP customization will be a plus.
Excellent command of Microsoft Excel, including pivot tables, complex formulas, and data manipulation techniques to facilitate financial analysis and reporting.
Working knowledge of basic accounting practices, legalities and regulations applicable to company under GST laws in India.

Soft Skills
Candidate should be well versed in English. Proficiency in Bahasa/Portuguese will be a plus.
Strong attention to detail, accuracy, and commitment to data integrity.
Excellent analytical and problem-solving skills to identify issues and propose solutions.
Effective communication skills to interact with various stakeholders, including finance teams, auditors, and management.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Team player with the capability to collaborate across departments, geographies, and cultures. Proactive attitude towards process improvement and the ability to drive change.

Education
Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
Relevant certifications or additional qualifications are a plus.

Experience
2 to 4 years of experience in accounts receivable, collections & billing, financial reporting, or a similar role within a finance or accounting function is required.
Experience working in a financial shared services environment is preferred but not mandatory.
Proven track record of process improvement and optimization initiatives within accounts receivable or related financial processes will be advantageous.

• Title : CRM Officer
  

• Location : Aurangabad
  

• Department : Customer Support
  

• Reporting to : Sales Head
  

• Own and manage customer data within the CRM system (entry, updates, segmentation, cleanup).
  

• Monitor, track, and report sales pipeline and customer lifecycle stages.
  

• Set up automated workflows, reminders, and task assignments using the CRM for customer updates and follow up.
  

• Coordinate between sales, production, and service teams to ensure smooth customer journeys.
  

• Provide data-driven insights for retention campaigns and customer engagement strategies.
  

• Assist in CRM training and onboarding for new team members.
  

• Ensure high CRM hygiene standards and consistency across all touchpoints.
  

• Monitor delivery schedules from order confirmation to dispatch and provide customer with real time updates.
  

• Give customer order updates after the order confirmation to the dispatch and follow up for payment collection.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
  

• 1–3 years of experience in managing CRM.
  

• Understanding of CRM software is a plus.

• Strong understanding of B2B customer lifecycle and funnel stages.
  

• Analytical mindset with excellent attention to detail.
  

• Proficiency in Excel and CRM reporting dashboards.
  

• Good communication and coordination skills.
  

• Ability to work cross-functionally with sales, marketing, and support teams.
  

• Self-motivated, organized, and data-oriented.
  

• Should be able to identify bottlenecks in customer flow and suggest solutions.
  

• Willingness to learn and adapt to new digital tools as required.
  

• Ability to work independently under minimal supervision.
  

• Opportunity to work in a reputed precision manufacturing company with global reach.
  

• Structured training and development programs.
  

• Growth-oriented work culture with a focus on performance.
  

• Exposure to world-class CRM and automation tools.
  

• Employee engagement and recognition programs.
  

• Title : CRM Officer
  

• Location : Aurangabad
  

• Department : Customer Support
  

• Reporting to : Sales Head
  

• Own and manage customer data within the CRM system (entry, updates, segmentation, cleanup).
  

• Monitor, track, and report sales pipeline and customer lifecycle stages.
  

• Set up automated workflows, reminders, and task assignments using the CRM for customer updates and follow up.
  

• Coordinate between sales, production, and service teams to ensure smooth customer journeys.
  

• Provide data-driven insights for retention campaigns and customer engagement strategies.
  

• Assist in CRM training and onboarding for new team members.
  

• Ensure high CRM hygiene standards and consistency across all touchpoints.
  

• Monitor delivery schedules from order confirmation to dispatch and provide customer with real time updates.
  

• Give customer order updates after the order confirmation to the dispatch and follow up for payment collection.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
  

• 1–3 years of experience in managing CRM.
  

• Understanding of CRM software is a plus.

• Strong understanding of B2B customer lifecycle and funnel stages.
  

• Analytical mindset with excellent attention to detail.
  

• Proficiency in Excel and CRM reporting dashboards.
  

• Good communication and coordination skills.
  

• Ability to work cross-functionally with sales, marketing, and support teams.
  

• Self-motivated, organized, and data-oriented.
  

• Should be able to identify bottlenecks in customer flow and suggest solutions.
  

• Willingness to learn and adapt to new digital tools as required.
  

• Ability to work independently under minimal supervision.
  

• Opportunity to work in a reputed precision manufacturing company with global reach.
  

• Structured training and development programs.
  

• Growth-oriented work culture with a focus on performance.
  

• Exposure to world-class CRM and automation tools.
  

• Employee engagement and recognition programs.
  

Key Responsibilities

1. Reporting and analysis
Conduct periodic activities for Order to Cash process (e.g., credit management, block/unblock customers, perform invoice accounting, revenue recognition).
Prepare regular reports on billing, collections, and customer interactions, providing insights to management for informed decision-making and strategic planning.
Share insights and recommendations with Operation Excellence team to improve billing processes and customer management strategies.
Ensure compliance with company policies and procedures related to billing and customer data management.
2. Customer and billing management
Communicate and discuss report insights and proposed actions with Customer Management & Billing Manager.
Track and process payments received and address any discrepancies or issues related to payments.
Collaborate with other departments to facilitate smooth processes related to customer management, billing, and service delivery.
Collaborate with internal teams to resolve customer issues and enquiries promptly.
Support maintenance of a customer contract repository to ensure alignment with billing terms, pricing agreements, and regulatory requirements.
3. Data management
Update and maintain customer accounts, keeping detailed records of interactions, transactions, and relevant communication to provide a comprehensive overview of the customer's history.
Utilize customer data to generate reports and insights that aid in understanding customer payment patterns to take informed decisions on billing strategies and upselling opportunities.
Ensure compliance with data privacy regulations while handling customer information.
4. Process improvement
Actively participate in OTC process improvement initiatives, suggest enhancements to streamline billing procedures, enhance customer experiences, and optimize overall operations.
Propose and support implementation of OTC process improvements to increase efficiency and accuracy.

Your manager
You will report to Manager - Order-to-Cash (OTC).
Your team
You will have the opportunity to work with and learn from the colleagues of other finance processes in the Shared Service Center.

Other partners
Internal: Finance teams across various business markets of three clusters, other business functions
External: Auditors, customers

Who are we looking for?

Key Skills

Technical Skills
Proficiency in using enterprise-level financial software and systems, such as (SAP S/4HANA, or Microsoft Dynamics). Familiarity with SAP customization will be a plus.
Excellent command of Microsoft Excel, including pivot tables, complex formulas, and data manipulation techniques to facilitate financial analysis and reporting.
Working knowledge of basic accounting practices, legalities and regulations applicable to company under GST laws in India.

Soft Skills
Candidate should be well versed in English. Proficiency in Bahasa/Portuguese will be a plus.
Strong attention to detail, accuracy, and commitment to data integrity.
Excellent analytical and problem-solving skills to identify issues and propose solutions.
Effective communication skills to interact with various stakeholders, including finance teams, auditors, and management.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Team player with the capability to collaborate across departments, geographies, and cultures. Proactive attitude towards process improvement and the ability to drive change.

Education
Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
Relevant certifications or additional qualifications are a plus.

Experience
2 to 4 years of experience in accounts receivable, collections & billing, financial reporting, or a similar role within a finance or accounting function is required.
Experience working in a financial shared services environment is preferred but not mandatory.
Proven track record of process improvement and optimization initiatives within accounts receivable or related financial processes will be advantageous.

Candidate is responsible for ensuring best service to the customers on behalf of Maestro Realtek, CRM is implemented successfully to engage the Booked customer’s and understand their needs by giving after sales service.

CRM is responsible for following Strategic and operational focus.

• ensure smooth transaction from welcome call to registration and collection.
• register the booked units and complete the collection in defined TAT Period.
• maintain and regularise MIS Report for review meeting on weekly basis.
• address customer grievances thoroughly.
• for facilitating & issuing relevant documents for bank approval.
• with Bankers in getting Various schemes into system.
• with Internal team for smooth functioning of Booking process.

Required Skills set

Excellent Communication and people skills

Strong management and Time management ability

Proficient in MS excel

MBA or BBA in marketing

The Customer Relationship Manager will be responsible for building and maintaining strong, long-term relationships with clients to ensure high levels of satisfaction, loyalty, and business growth. Success in this role looks like consistently enhancing client experiences, resolving issues proactively, and turning relationships into long-term partnerships. This role is central to the organization’s vision of delivering exceptional value to customers while supporting sales, marketing, and service teams with client insights.

Key Responsibilities:

• Client Relationship Management : Build, nurture, and maintain long-term relationships with clients to ensure trust, satisfaction, and repeat business.
• Onboarding & Engagement : Guide clients through onboarding processes, ensuring a seamless transition and strong initial experience.
• Communication & Support : Serve as the primary point of contact for clients, addressing inquiries, concerns, and feedback in a timely manner.
• Retention & Growth : Monitor client accounts, identify opportunities for upselling or cross-selling, and develop strategies to reduce churn.
• Problem-Solving : Resolve conflicts, escalations, or issues effectively, ensuring client concerns are addressed with professionalism.
• Feedback & Insights : Collect and analyze customer feedback to share insights with internal teams for product/service improvements.
• Collaboration : Work closely with sales, marketing, and operations teams to align on client expectations and deliver outstanding service.
• Performance Monitoring : Track and report key metrics such as customer satisfaction, engagement, and retention rates.

Employment Type: (Full-time / Part-time / Contract)

Company Overview:

Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics.

Role Summary:

We are looking for an experienced CRM Specialist responsible for managing and optimizing our Customer Relationship Management system. You will play a pivotal role in enhancing customer satisfaction, streamlining client interactions, and ensuring the accuracy and effectiveness of customer data.

Key Responsibilities:

• Manage and maintain the CRM platform, ensuring data accuracy, integrity, and accessibility.
• Develop and implement customer segmentation strategies to optimize marketing and sales initiatives.
• Analyze CRM data to generate insights and provide recommendations for improving customer engagement, retention, and satisfaction.
• Collaborate with sales, marketing, and customer service teams to identify opportunities and improve workflows.
• Design and execute automated campaigns and workflows within the CRM to enhance customer experience.
• Prepare regular CRM reports highlighting key metrics, trends, and opportunities for improvement.
• Provide ongoing CRM training and support to internal teams to ensure effective utilization of CRM tools.
• Identify and troubleshoot CRM issues, coordinating with technical teams for prompt resolution.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, Information Systems, or related field.
• 2-4 years of proven experience managing CRM systems (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics).
• Demonstrated proficiency in CRM analytics and reporting tools.
• Excellent understanding of customer segmentation, campaign management, and customer lifecycle strategies.
• Strong analytical skills with the ability to interpret and leverage CRM data effectively.
• Excellent communication and interpersonal skills.

Preferred Skills:

• CRM certifications (e.g., Salesforce Certified Administrator, HubSpot CRM Certification).
• Experience with integration of CRM systems with other digital platforms (e.g., marketing automation, social media, ERP).
• Familiarity with SQL or database management.

Personal Attributes:

• Detail-oriented with excellent organizational and time-management skills.
• Strategic thinker capable of identifying and leveraging opportunities.
• Collaborative and effective team player.
• Adaptable and proactive in resolving issues and improving processes.

Compensation and Benefits:

• Competitive salary commensurate with experience
• Performance incentives
• Comprehensive health insurance
• Professional growth and learning opportunities
• Positive and inclusive work environment