4,485 Customer Relationship jobs in India

• Title : CRM Executive
  

• Location : Aurangabad
  

• Department : Customer Support
  

• Reporting to : Sales Head
  

• Own and manage customer data within the CRM system (entry, updates, segmentation, cleanup).
  

• Monitor, track, and report sales pipeline and customer lifecycle stages.
  

• Set up automated workflows, reminders, and task assignments using the CRM.
  

• Coordinate between sales, marketing, and service teams to ensure smooth customer journeys.
  

• Provide data-driven insights for retention campaigns and customer engagement strategies.
  

• Assist in CRM training and onboarding for new team members.
  

• Ensure high CRM hygiene standards and consistency across all touchpoints.
  

• Monitor CRM adoption and drive continuous improvement in system usage.
  

• Give customer order updates after the order confirmation to the dispatch and payment collection.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
  

• 1–3 years of experience in managing CRM.
  

• Understanding of CRM software is a plus.

• Strong understanding of B2B customer lifecycle and funnel stages.
  

• Analytical mindset with excellent attention to detail.
  

• Proficiency in Excel and CRM reporting dashboards.
  

• Good communication and coordination skills.
  

• Ability to work cross-functionally with sales, marketing, and support teams.
  

• Self-motivated, organized, and data-oriented.
  

• Should be able to identify bottlenecks in customer flow and suggest solutions.
  

• Willingness to learn and adapt to new digital tools as required.
  

• Ability to work independently under minimal supervision.
  

• Opportunity to work in a reputed precision manufacturing company with global reach.
  

• Structured training and development programs.
  

• Growth-oriented work culture with a focus on performance.
  

• Exposure to world-class CRM and automation tools.
  

• Employee engagement and recognition programs.
  

Title: Customer Relationship Management Associate

Experience Required: 0-1 year

About Flow Sports Life: Join Flow Sports Life, Delhi-NCR’s premier sports academy platform, and dive into the fast-paced world of sports. We're looking for a highly motivated and skilled individual to join us as a Customer Relationship Management Associate, bringing both strong verbal and written communication skills to the table.

Responsibilities: In this role, you will:

• Be the point of contact for all new leads and manage the trial booking process
• Answer all the inquiries over the call and on the chat
• Qualify leads based on initial conversations and coordinate with coaches daily
• Book trials for interested new leads on the Flow Sports Life app
• Make reminders and follow-up calls for trials, and ensure trial feedback is updated
• Ensure all necessary initial information about the academy and trial is conveyed

Qualifications:

• Bachelor’s degree in Marketing, Sales, Business Administration, or a related field
• Entry-level position (0-1 year of relevant experience)
• Previous experience working with CRM tools is a plus
• Excellent written and verbal communication skills
• A keen interest in sales and customer relationship management
• Strong organizational and time-management skills

Employment Type: (Full-time / Part-time / Contract)

Company Overview:

Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics.

Role Summary:

We are looking for an experienced CRM Specialist responsible for managing and optimizing our Customer Relationship Management system. You will play a pivotal role in enhancing customer satisfaction, streamlining client interactions, and ensuring the accuracy and effectiveness of customer data.

Key Responsibilities:

• Manage and maintain the CRM platform, ensuring data accuracy, integrity, and accessibility.
• Develop and implement customer segmentation strategies to optimize marketing and sales initiatives.
• Analyze CRM data to generate insights and provide recommendations for improving customer engagement, retention, and satisfaction.
• Collaborate with sales, marketing, and customer service teams to identify opportunities and improve workflows.
• Design and execute automated campaigns and workflows within the CRM to enhance customer experience.
• Prepare regular CRM reports highlighting key metrics, trends, and opportunities for improvement.
• Provide ongoing CRM training and support to internal teams to ensure effective utilization of CRM tools.
• Identify and troubleshoot CRM issues, coordinating with technical teams for prompt resolution.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, Information Systems, or related field.
• 2-4 years of proven experience managing CRM systems (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics).
• Demonstrated proficiency in CRM analytics and reporting tools.
• Excellent understanding of customer segmentation, campaign management, and customer lifecycle strategies.
• Strong analytical skills with the ability to interpret and leverage CRM data effectively.
• Excellent communication and interpersonal skills.

Preferred Skills:

• CRM certifications (e.g., Salesforce Certified Administrator, HubSpot CRM Certification).
• Experience with integration of CRM systems with other digital platforms (e.g., marketing automation, social media, ERP).
• Familiarity with SQL or database management.

Personal Attributes:

• Detail-oriented with excellent organizational and time-management skills.
• Strategic thinker capable of identifying and leveraging opportunities.
• Collaborative and effective team player.
• Adaptable and proactive in resolving issues and improving processes.

Compensation and Benefits:

• Competitive salary commensurate with experience
• Performance incentives
• Comprehensive health insurance
• Professional growth and learning opportunities
• Positive and inclusive work environment

Kavitha Gold & Diamonds is a renowned chain of jewelry, known for its dazzling gems and exquisite designs. With a legacy of five decades, Kavitha offers timeless pieces that reflect unique styles and cherished moments. The collection showcases the finest craftsmanship in gold, silver, diamond, and platinum jewelry. Each piece exemplifies Kavitha's commitment to quality and customer satisfaction, making it the perfect destination for finding jewelry that will sparkle for generations.

This is a full-time, on-site role for a Customer Relationship Management Manager located in Thrissur. The CRM Manager will be responsible for maintaining customer satisfaction, developing and implementing customer relationship strategies, and analyzing customer data to improve services. Other day-to-day tasks include overseeing the CRM process, collaborating with sales and marketing teams, managing customer feedback, and driving customer loyalty programs.

• Strong Analytical Skills for data analysis and strategy formulation
• Excellent Communication skills for interacting with customers and team members
• Experience in Sales and Market Segmentation
• Proficient in Project Management to oversee CRM initiatives
• Ability to work independently and collaboratively in a team environment
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred
• Experience in the jewelry or luxury goods industry is a plus

Candidate is responsible for ensuring best service to the customers on behalf of Maestro Realtek, CRM is implemented successfully to engage the Booked customer’s and understand their needs by giving after sales service.

CRM is responsible for following Strategic and operational focus.

• ensure smooth transaction from welcome call to registration and collection.
• register the booked units and complete the collection in defined TAT Period.
• maintain and regularise MIS Report for review meeting on weekly basis.
• address customer grievances thoroughly.
• for facilitating & issuing relevant documents for bank approval.
• with Bankers in getting Various schemes into system.
• with Internal team for smooth functioning of Booking process.

Required Skills set

Excellent Communication and people skills

Strong management and Time management ability

Proficient in MS excel

MBA or BBA in marketing