9,268 Customer Satisfaction jobs in India
Customer Satisfaction Manager
Posted today
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Job Description
Posted on 22/04/2025
Mission
RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience
I am the guardian of customer-centricity in my store
I prioritise a Smooth Checkout Experience for customers
I Develop my Store Business through a Circular Economy
RESPONSIBILITY 5
I recruit, develop, motivate and take care of human capital
Profile
Are you a person who would love to work with people and enjoy collective decision
Strong ability to analyze customer feedback, identify issues, and implement solutions.
A genuine passion for delivering exceptional customer service and building strong customer relationships
Comfortable using CRM systems, social media platforms, and other technology to enhance customer experience
Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.
Customer Satisfaction Manager
Posted today
Job Viewed
Job Description
Posted on 05/04/2025
Mission
RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience
I am the guardian of customer-centricity in my store
I prioritise a Smooth Checkout Experience for customers
I Develop my Store Business through a Circular Economy
RESPONSIBILITY 5
I recruit, develop, motivate and take care of human capital
Profile
Are you a person who would love to work with people and enjoy collective decision
Strong ability to analyze customer feedback, identify issues, and implement solutions.
A genuine passion for delivering exceptional customer service and building strong customer relationships
Comfortable using CRM systems, social media platforms, and other technology to enhance customer experience
Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.
Customer Satisfaction Advisor
Posted today
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Job Description
Posted on 24/04/2025
Mission
RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience
I am the guardian of customer-centricity in my store
I prioritise a Smooth Checkout Experience for customers
I Develop my Store Business through a Circular Economy
RESPONSIBILITY 5
I recruit, develop, motivate and take care of human capital
Profile
Are you a person who would love to work with people and enjoy collective decision
Strong ability to analyze customer feedback, identify issues, and implement solutions.
A genuine passion for delivering exceptional customer service and building strong customer relationships
Comfortable using CRM systems, social media platforms, and other technology to enhance customer experience
Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.
Customer Satisfaction Associate
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Job Description
**Job Summary**:
The Customer Care Executive will be the first point of contact for customers seeking assistance with after-sales services. This role requires excellent communication skills and a proactive approach to resolving customer complaints and inquiries related to consumer electronics and home appliances.
**Experience Required**: 2+ Years
**Skills**:Customer communication, Basic technical knowledge of product, Coordination, Resolving customer complaints
**Roles and Responsibilities**:
- Serve as the primary contact for customers to address after-sales service requests, inquiries, and complaints.
- Coordinate with technical teams to resolve product issues and provide updates to customers.
- Ensure that all customer queries are resolved in a timely and efficient manner.
- Record customer issues and feedback accurately to assist in service improvement.
- Assist in tracking and following up on service requests to ensure closure within established timelines.
- Maintain a high level of customer satisfaction through effective communication and empathy.
- Minimum 1-2 years of experience in customer care or customer service roles (preferably in consumer electronics or home appliances).
- Strong communication skills and the ability to engage with customers in a professional and empathetic manner.
- Ability to troubleshoot and resolve basic product-related issues.
- Good coordination skills and the ability to work with different teams to solve customer problems.
- Proficiency in using customer service software and tools.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹28,000.00 per month
**Benefits**:
- Flexible schedule
Application Question(s):
- We must fill this position urgently. Can you start immediately?
**Language**:
- English (required)
Work Location: In person
Customer Experience Executive / Customer Support
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**About Whizlabs**:
Whizlabs is a leading online training platform that offers certification courses and practice tests for IT professionals. We're committed to providing high-quality education and helping individuals achieve their career goals.
**Experience **:1-2 Years
- Resolve customer issues and complaints efficiently, ensuring customer satisfaction and escalating complex issues to higher-level support as necessary.
- Maintain a thorough understanding of our products and services to provide accurate information and guidance.
- Document and track customer interactions and transactions, including details of inquiries, complaints, and actions taken.
- Gather and report customer feedback to help improve products, services, and overall customer experience.
- Collaborate with other teams to address customer issues and enhance service quality.
- Meet or exceed performance metrics and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.
**Required Skills and Qualifications**:
- Minimum of 1+ years of experience in a customer support role or similar position.
- Excellent verbal and written communication skills with the ability to handle difficult conversations tactfully.
- Strong analytical and problem-solving skills focused on customer satisfaction.
- Proficiency in using customer support software and tools.
- Ability to work collaboratively in a team environment while maintaining a positive attitude.
- Keen attention to detail with strong organizational and multitasking abilities.
- Flexibility to adapt to changing priorities and customer needs.
- Willingness to work in rotational shifts and adhere to assigned week-offs.
**Desired Skills (Optional)**:
- Experience with CRM systems and customer support platforms.
- Familiarity with e-learning or tech-related customer support.
**JOB LOCATION**:
WHIZLABS
7, Dev Complex, Saravanampatti,
Coimbatore, TN - 641035
**Job Types**: Full-time, Permanent
Pay: From ₹300,000.00 per year
**Benefits**:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- What is Your Notice Period?
- What is your Current CTC?
- What is Your Expected CTC?
**Experience**:
- total work: 1 year (required)
Work Location: In person
International Customer Experience Support
Posted today
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Job Description
Handle inbound calls from existing and potential International customers.
Resolve customer issues and complaints efficiently, ensuring customer satisfaction.
Follow up on customer inquiries and ensure timely resolution.
Adhere to all bank policies, procedures, and regulatory requirements.
Collaborate with internal teams to address complex customer issues or escalate as needed.
Strive to meet or exceed monthly targets for call handling, customer satisfaction
**Key Skills and Competencies**:
Excellent communication skills (verbal and written) in English.
Strong customer service and problem-solving skills.
Ability to remain calm and professional in challenging situations.
Ability to multitask and manage time efficiently.
Sales-oriented mindset with a focus on customer satisfaction.
Attention to detail and accuracy in maintaining records.
**Qualifications and Experience**:
High school diploma or equivalent. A bachelor's degree in a related field is preferred.
1-2 years of experience in International customer service, or sales.
HR-
Pay: ₹21,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
**Location**:
- Gurgaon, Haryana (required)
Work Location: In person
Customer Experience
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Job Description
About our client
A leading NBFC
Job Title: Customer Experience: Chief Manager
Experience: 10+ years
Location: Chennai
Qualification: PG must
Job Description
This position is responsible for managing customer service operations inclusive of conceptualizing & implementing short/long term plans, and managing teams with a focus on excelling business targets & service delivery metrics. Responsible for leading the implementation of the Net Promoter Score (NPS), customer satisfaction program, including aligning the insights with action planning and tracking the implementation of action planning with the business team.
ROLES AND RESPONSIBILTIES
- Leading corporate wide goal setting, and managing NPS and customer satisfaction programs for different markets and with partners.
- This role will serve as the lead in bridging the gap between external and internal customer satisfaction surveys by bringing a fresh perspective on aligning the studies.
- Individual will own the NPS study and drive recommendations to improve the customer experience across the organization
- Works closely with NPS Insights vendor, Insights Integration and analytics team to produce value-based results to grow NPS and enhance customer experience
- Frequent communications and presentations to senior leadership team is required, including tracking of the goals and reporting on NPS and customer satisfaction performance across all products, functions and touch points
- Liase regularly with other operating departments to brainstorm and articulate action plan on NPS improvement and customer value enhancement
- Lead design, execution and goal setting of the Net Promoter Score (NPS) program internally and externally
- Map customer-related processes and identify process gaps. Do RCA of entire value chain and customer issues, and provide a sustainable solution
- Ensure NPS is clearly understood within all levels of organization and inputs of NPS are defined and implemented throughout the organization, by developing materials and deliver training on customer excellence
- Ensure adherence to service & quality benchmarks and provide a best-in-class service experience for customers
Required Skills
- 10+ years of proven experience in Customer Experience Excellence or data analysis preferred, with Knowledge of the BFSI industry
- Be a subject matter expert in NPS, customer experience, customer engagement, and understanding of consumer behaviour.
- Must have in-depth knowledge of and passion for customer satisfaction / NPS data and insights
- The ability to make decisions, think strategically and provide thought leadership to all levels of the organization on NPS and customer satisfaction are key
- Proactively identify potential customer issues and drive mitigation measures
- Ability to make decisions, think strategically and provide thought leadership to all levels of the organization on NPS and customer satisfaction
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Customer Experience
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We are looking for a proactive and customer-focused individual to join our team as a Customer Experience Executive. The role involves managing both inbound and outbound customer interactions to ensure high levels of customer satisfaction, quick issue resolution, and seamless service delivery.
Requirements
* Handle inbound calls, emails, and chats from customers regarding products, services, or order inquiries
* Make outbound calls for feedback, follow-ups, service reminders, or promotional outreach
* Provide accurate information, resolve customer concerns, and escalate complex issues when needed
* Maintain detailed and up-to-date customer interaction records in CRM systems
* Ensure prompt follow-ups to customer queries and support tickets
* Collaborate with internal teams (sales, tech, logistics) to ensure customer issues are resolved
* Meet or exceed defined KPIs related to response time, resolution rate, and customer satisfaction
* Collect and analyze customer feedback to identify improvement areas in service delivery
* Required Skills & Qualifications:
* Proven experience in customer support (inbound and outbound)
* Strong communication and interpersonal skills
* Proficient in CRM software and Microsoft Office
* Positive attitude with a customer-first mindset
* Minimum qualification: Bachelor’s degree (preferred)
Preferred Experience:
* 1–3 years in a customer support or call center role
* Experience handling escalations and conflict resolution
Preference - Female
Requirements
* Handle inbound calls, emails, and chats from customers regarding products, services, or order inquiries * Make outbound calls for feedback, follow-ups, service reminders, or promotional outreach * Provide accurate information, resolve customer concerns, and escalate complex issues when needed * Maintain detailed and up-to-date customer interaction records in CRM systems * Ensure prompt follow-ups to customer queries and support tickets * Collaborate with internal teams (sales, tech, logistics) to ensure customer issues are resolved * Meet or exceed defined KPIs related to response time, resolution rate, and customer satisfaction * Collect and analyze customer feedback to identify improvement areas in service delivery * Required Skills & Qualifications: * Proven experience in customer support (inbound and outbound) * Strong communication and interpersonal skills * Proficient in CRM software and Microsoft Office * Positive attitude with a customer-first mindset * Minimum qualification: Bachelor’s degree (preferred) Preferred Experience: * 1–3 years in a customer support or call center role * Experience handling escalations and conflict resolution Preference - Female
Customer Experience
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Job Purpose:
The Manager - Customer Experience will drive EV customer experience across touchpoints, designing the entire journey from RE EV buyer's perspective. They'll provide consumer insights, collaborate with various teams, and develop differentiated experiences. The role requires strategizing communication plans, utilizing Customer Data Platforms, and defining key metrics. The goal is to enhance customer experience through brand marketing, sales, service, and engagement programs. Constant improvement is expected through strategic planning and market evaluation. This role will partner with Brand Strategy, Product Strategy, Marketing, Sales, and Service teams.
Position Overview:
Location: Chennai
Position Title: Customer Experience
Reports to : Group Manager - EV Commercial
Function: EV Commercial
What you’ll do:
Strategic view:
- Strategic intent is to build the lead generation funnel at top of the funnel and engage with those customers as well as ensure quality leads follow through the funnel via relevant conversations
- Key KPIS: Lead Conversions across the Brand and business funnels, CSAT and NPS across touchpoints. Process setups.
- Define the Customer journey for RE EV buyers. Create a journey that is better and differentiated from key competition. Also, it has delightful moments that surpass customer expectations Design, develop and execute customer journeys for various formats
- Craft strategies to build systems and processes to drive customer experience across all touchpoints - website, app, Customer experience at retail stores (sales and service), call center, online CRM, etc.
- Create the front-end and backend interface for dealing with Customers
- Work on ways of making the target interventions as per the cohorts identified through customer data
- Define the CRM interventions required at relevant junctures. Ensuring key KPIs of CSAT and NPS are met. Devise strategic thought around KPI development.
- Define the communications and the relevant channels that needs to be delivered to the Customer at each touchpoint, what message, where, when, at what interval and via which mode.
- Understand customer requirements and develop and define the value additions required.
- Conceptualize and develop rollout tools and services enabling digitization of customer experiences (like interactive screens, QR codes, paperless transactions, new technologies, etc.) across touchpoints aimed towards elevating customer experience and managing physical limitations.
Key Elements:
- CRM strategy implementation for both offline (Voice support) and Digital (Non-Voice support)
- For Offline Call center support, we need to have a thorough understanding of Call center operations and how to get effective and efficient lead validations
- For Digital CRM: Work on CRM strategy, implementation , deployment,adoption, and execution
- Should have thorough knowledge of Salesforce or any other Marketing automation and CRM tools.
- Deploy Salesforce Marketing Automation Cloud with WhatsApp, SMS, Push notification,
- and email channels
- Campaign calendar mapping, along with journeys/tables in the campaigns
- Implement and optimize Marketing Cloud campaigns to reach the target audience
- Manage CRM systems deployed, including personalization, customization , configuration, and data integrity to optimize communications
- Execute relevant campaigns - Sales and service (lead validation and nurturing, product roll out, product recall, etc.)
- ROI measurement and optimization. Analytics and insights on the same
- Lead IT activities related to customer data management and system integration
- WhatsApp integration and chatbot
Customer and Vehicle Data Analysis at Analytics Centre:
- Analyze the customer and vehicle data for feedback to identify opportunities for improvement and innovation
- Understanding customer cohorts as well as individual customer needs. Personalize and customize communication for each customer.
- Lead Customer Complaints
- Mystery audits and next best actions
- NPS and next best actions
- Gemba
KPIs creation and Dashboards Management
- Maintain dashboards and reports to provide actionable insights for management.
- Experience in Ein -Dashboards for customers with all the relevant information that they need in real time
- Dashboard and KPIs creation for internal stakeholders for CX parameters
- Bring in collective ownership of customers across functions and the channels
- Benchmark with the best in class within and across industries
Process improvement and SOPs
- Design and develop customer-facing policies, empowerment policies, and create SOPs for the store operations aimed towards standardization of customer experience across stores
- Create audit parameters with a focus on providing a standardized customer experience and review the non-compliance points.
- Develop training interventions and training content for retail stores, including customer experience product, and processes, in coordination with retail operations and the training team
What you'll bring:
Experience:
- 10+ years experience in a similar role in a Customer/ Strategic consulting domain
- Should’ve worked on CRM tools(Salesforce, Zoho CRM etc.)
Qualification:
- Master’s degree in Business, Marketing or a related field
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Customer Experience
Posted today
Job Viewed
Job Description
We are looking for a proactive and customer-focused individual to join our team as a Customer Experience Executive. The role involves managing both inbound and outbound customer interactions to ensure high levels of customer satisfaction, quick issue resolution, and seamless service delivery.
Requirements
* Handle inbound calls, emails, and chats from customers regarding products, services, or order inquiries
* Make outbound calls for feedback, follow-ups, service reminders, or promotional outreach
* Provide accurate information, resolve customer concerns, and escalate complex issues when needed
* Maintain detailed and up-to-date customer interaction records in CRM systems
* Ensure prompt follow-ups to customer queries and support tickets
* Collaborate with internal teams (sales, tech, logistics) to ensure customer issues are resolved
* Meet or exceed defined KPIs related to response time, resolution rate, and customer satisfaction
* Collect and analyze customer feedback to identify improvement areas in service delivery
* Required Skills & Qualifications:
* Proven experience in customer support (inbound and outbound)
* Strong communication and interpersonal skills
* Proficient in CRM software and Microsoft Office
* Positive attitude with a customer-first mindset
* Minimum qualification: Bachelor’s degree (preferred)
Preferred Experience:
* 1–3 years in a customer support or call center role
* Experience handling escalations and conflict resolution
Preference - Female