6,787 Customer Satisfaction jobs in India
Customer Satisfaction Manager
Posted today
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Job Description
Posted on 16/04/2025
Mission
RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience
I am the guardian of customer-centricity in my store
I prioritise a Smooth Checkout Experience for customers
I Develop my Store Business through a Circular Economy
RESPONSIBILITY 5
I recruit, develop, motivate and take care of human capital
Profile
Are you a person who would love to work with people and enjoy collective decision
Strong ability to analyze customer feedback, identify issues, and implement solutions.
A genuine passion for delivering exceptional customer service and building strong customer relationships
Comfortable using CRM systems, social media platforms, and other technology to enhance customer experience
Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.
Customer Satisfaction Manager
Posted today
Job Viewed
Job Description
Posted on 22/04/2025
Mission
RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience
I am the guardian of customer-centricity in my store
I prioritise a Smooth Checkout Experience for customers
I Develop my Store Business through a Circular Economy
RESPONSIBILITY 5
I recruit, develop, motivate and take care of human capital
Profile
Are you a person who would love to work with people and enjoy collective decision
Strong ability to analyze customer feedback, identify issues, and implement solutions.
A genuine passion for delivering exceptional customer service and building strong customer relationships
Comfortable using CRM systems, social media platforms, and other technology to enhance customer experience
Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.
Customer Satisfaction Advisor
Posted today
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Job Description
Posted on 24/04/2025
Mission
RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience
I am the guardian of customer-centricity in my store
I prioritise a Smooth Checkout Experience for customers
I Develop my Store Business through a Circular Economy
RESPONSIBILITY 5
I recruit, develop, motivate and take care of human capital
Profile
Are you a person who would love to work with people and enjoy collective decision
Strong ability to analyze customer feedback, identify issues, and implement solutions.
A genuine passion for delivering exceptional customer service and building strong customer relationships
Comfortable using CRM systems, social media platforms, and other technology to enhance customer experience
Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.
Customer Satisfaction Representative - 4
Posted today
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Description
:Responsible for documentation and trending results to identify improvements as well as conduct quality review of production staff. Works with management to identify and address quality and service improvements. Provides consistent evaluation of customer service model for each production staff assessment completed. Apply accurate program knowledge to assess the quality and accuracy of inbound and outbound customer interactions. Extensive knowledge in specialized function. Contributes to the development of concepts and techniques. Assignments are complex and require judgement and initiative. May act independently to determine methods and procedures for new assignments. May be a team leader or considered a subject matter expert for their work area. Typically requires a minimum of 5+ years of experience.Team Member-customer Experience-support Services-customer Experience
Posted today
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Service Quality (Customer Grievance Audit & Process Improvement)
Department
Service Quality / Customer Experience
Reports To
Head - Service Quality and Process Improvements
Job Purpose
The incumbent will be responsible for auditing customer complaints handled and closed by Nodal Officers for consumer bank, with a focus on ensuring high-quality resolution, identifying root causes, and driving systemic process improvements. This role plays a key part in enhancing customer satisfaction and improving Net Promoter Score (NPS) by identifying service gaps and working toward systemic corrections and service excellence. Along with SQ audits, projects emanating from insights from audits and other process improvement suggestions would be also be expected to be driven and delivered.
Key Responsibilities 1. Complaint & Service Request Audit
- Conduct detailed audits of service requests and customer complaints raised by Nodal Officers.
- Assess the quality of resolution from a customer’s perspective—timeliness, empathy, accuracy, and completeness.
- Evaluate adherence to internal grievance redressal timelines, regulatory requirements, and bank policies.
2. Drive NPS & Customer Satisfaction
- Analyze customer feedback, NPS trends, and survey inputs to derive actionable insights.
- Leverage audit findings to recommend changes that positively impact NPS and customer satisfaction.
- Support the design and implementation of initiatives that improve the overall customer journey.
3. Root Cause Analysis & Corrective Measures
- Identify systemic issues and recurring complaint patterns.
- Suggest and help implement corrective and preventive actions at both branch and bank-wide levels.
- Collaborate with relevant departments to fix upstream or backend process gaps.
4. Process Improvement Initiatives
- Participate in bank-level projects aimed at service delivery enhancement and complaint reduction.
- Propose process re-engineering solutions that can improve customer experience and operational efficiency.
- Support digitization and automation initiatives related to service quality and grievance handling.
5. Reporting & Insights
- Prepare detailed reports and dashboards highlighting audit findings, trends, and process deviations.
- Recommend actionable insights to senior management and governance forums.
- Contribute to monthly/quarterly service quality reviews and strategy planning.
6. Stakeholder Collaboration
- Work closely with Nodal Officers, different departments (need based).Act as a feedback loop between front-end channels and process owners.
Required Skills & Competencies Strong understanding of retail banking processes, products, and service channels.
- Deep appreciation of the importance of customer grievances in banking.
- Excellent attention to detail and ability to detect process anomalies or gaps.
- Analytical thinking with the ability to translate data into actionable recommendations.
- Effective communication and stakeholder management skills.Ability to think from a customer’s point of view and balance empathy with compliance.
Qualifications & Experience
- Minimum 7-8 years of experience in the banking industry, preferably in roles involving operations, customer service, complaint management, or service quality.
- Graduation is mandatory; Post-graduation in business administration or certifications in quality/process improvement (e.g., Six Sigma, Lean) will be preferred.
- Experience in handling or auditing grievance redressal mechanisms is highly desirable.
Desirable Traits
- Think out of box and be ready to think for Customer
- Self-driven with a proactive problem-solving approach.
- Passionate about customer experience and process excellence.
- Flexible and adaptable to dynamic banking environments.
Customer Experience
Posted 4 days ago
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Job Description
About Us:
OneBanc is a neo-bank, building the economic infrastructure for the workforce of India. The idea of OneBanc started when a young girl asked Vibhore, a serial entrepreneur, why the money in her piggybank never grew. Adopting this philosophy of #DemandMore, OneBanc connects enterprises, banks, and HR Tech platforms to enhance value for all stakeholders. The core team has proven their vision and executive prowess in CoCubes – a complete assessment solution for students and institutes, which was acquired by Aon. They are now building the squad to enable FinTech revolution of the future.
Must Have's
- 0 to 2 years of experience in customer experience.
- Excellent Communication Skills
- Strong problem-solving skills, and a collaborative approach
- Work with an ownership mindset towards deliverables
- Empathy to understand the customers concerns and ensure they get timely resolution.
Your Day
- Respond to customer enquiries via chat, email, or phone
- Provide honest and personalized experience to customers
Customer Experience
Posted 8 days ago
Job Viewed
Job Description
Job Description:
Essential Functions/Core Responsibilities
- Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiences
- Build trusted client relationships through proactive account management and exceptional project delivery
- Develop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projects
- Work with, and possibly lead teammates through, large client data sets and qualitative discovery such as interviews, focus groups, observations, process mapping, and review of client documentation and metric
- Develop recommendations for improvements with calculated ROI/impact expectations related to the project initiatives
- Conduct internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvement
- Partner cross-functionally to translate business needs into new solutions for customers
- Teach others how to derive insights that are not obvious and build recommendations that have a solid business case for success
- Partnering with Direct Managers, oversee and coach individual contributors
Candidate Background & Profile
- Confidently communicate ideas to senior executives as well as internal and external stakeholders
- 5+ years of experience in Consultancy on customer experience
- Be self-motivated, hungry for a challenge with the ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Display an exceptional ability to take initiative and ownership with focus on continuous improvement
- Excellent attention to detail
- Nice to have Six Sigma certificate
- Demonstrated ability to guide and manage customer transformation efforts
- Solid understanding of the organization's business operations and industry. Demonstrated business acumen
Advanced Microsoft Office skills
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Customer Experience
Posted 3 days ago
Job Viewed
Job Description
OneBanc is a neo-bank, building the economic infrastructure for the workforce of India. The idea of OneBanc started when a young girl asked Vibhore, a serial entrepreneur, why the money in her piggybank never grew. Adopting this philosophy of #DemandMore, OneBanc connects enterprises, banks, and HR Tech platforms to enhance value for all stakeholders. The core team has proven their vision and executive prowess in CoCubes – a complete assessment solution for students and institutes, which was acquired by Aon. They are now building the squad to enable FinTech revolution of the future.
Must Have's
0 to 2 years of experience in customer experience.
Excellent Communication Skills
Strong problem-solving skills, and a collaborative approach
Work with an ownership mindset towards deliverables
Empathy to understand the customers concerns and ensure they get timely resolution.
Your Day
Respond to customer enquiries via chat, email, or phone
Provide honest and personalized experience to customers
Customer Experience
Posted 8 days ago
Job Viewed
Job Description
Essential Functions/Core Responsibilities
Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiences
Build trusted client relationships through proactive account management and exceptional project delivery
Develop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projects
Work with, and possibly lead teammates through, large client data sets and qualitative discovery such as interviews, focus groups, observations, process mapping, and review of client documentation and metric
Develop recommendations for improvements with calculated ROI/impact expectations related to the project initiatives
Conduct internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvement
Partner cross-functionally to translate business needs into new solutions for customers
Teach others how to derive insights that are not obvious and build recommendations that have a solid business case for success
Partnering with Direct Managers, oversee and coach individual contributors
Candidate Background & Profile
Confidently communicate ideas to senior executives as well as internal and external stakeholders
5+ years of experience in Consultancy on customer experience
Be self-motivated, hungry for a challenge with the ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Display an exceptional ability to take initiative and ownership with focus on continuous improvement
Excellent attention to detail
Nice to have Six Sigma certificate
Demonstrated ability to guide and manage customer transformation efforts
Solid understanding of the organization's business operations and industry. Demonstrated business acumen
Advanced Microsoft Office skills
Customer Experience
Posted today
Job Viewed
Job Description
About our client
A leading NBFC
Job Title: Customer Experience: Chief Manager
Experience: 10+ years
Location: Chennai
Qualification: PG must
Job Description
This position is responsible for managing customer service operations inclusive of conceptualizing & implementing short/long term plans, and managing teams with a focus on excelling business targets & service delivery metrics. Responsible for leading the implementation of the Net Promoter Score (NPS), customer satisfaction program, including aligning the insights with action planning and tracking the implementation of action planning with the business team.
ROLES AND RESPONSIBILTIES
- Leading corporate wide goal setting, and managing NPS and customer satisfaction programs for different markets and with partners.
- This role will serve as the lead in bridging the gap between external and internal customer satisfaction surveys by bringing a fresh perspective on aligning the studies.
- Individual will own the NPS study and drive recommendations to improve the customer experience across the organization
- Works closely with NPS Insights vendor, Insights Integration and analytics team to produce value-based results to grow NPS and enhance customer experience
- Frequent communications and presentations to senior leadership team is required, including tracking of the goals and reporting on NPS and customer satisfaction performance across all products, functions and touch points
- Liase regularly with other operating departments to brainstorm and articulate action plan on NPS improvement and customer value enhancement
- Lead design, execution and goal setting of the Net Promoter Score (NPS) program internally and externally
- Map customer-related processes and identify process gaps. Do RCA of entire value chain and customer issues, and provide a sustainable solution
- Ensure NPS is clearly understood within all levels of organization and inputs of NPS are defined and implemented throughout the organization, by developing materials and deliver training on customer excellence
- Ensure adherence to service & quality benchmarks and provide a best-in-class service experience for customers
Required Skills
- 10+ years of proven experience in Customer Experience Excellence or data analysis preferred, with Knowledge of the BFSI industry
- Be a subject matter expert in NPS, customer experience, customer engagement, and understanding of consumer behaviour.
- Must have in-depth knowledge of and passion for customer satisfaction / NPS data and insights
- The ability to make decisions, think strategically and provide thought leadership to all levels of the organization on NPS and customer satisfaction are key
- Proactively identify potential customer issues and drive mitigation measures
- Ability to make decisions, think strategically and provide thought leadership to all levels of the organization on NPS and customer satisfaction