13,197 Customer Satisfaction jobs in India
Customer Satisfaction Manager
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Posted on 05/04/2025
Mission
RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience
I am the guardian of customer-centricity in my store
I prioritise a Smooth Checkout Experience for customers
I Develop my Store Business through a Circular Economy
RESPONSIBILITY 5
I recruit, develop, motivate and take care of human capital
Profile
Are you a person who would love to work with people and enjoy collective decision
Strong ability to analyze customer feedback, identify issues, and implement solutions.
A genuine passion for delivering exceptional customer service and building strong customer relationships
Comfortable using CRM systems, social media platforms, and other technology to enhance customer experience
Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.
Customer Satisfaction Manager
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Posted on 03/08/2025
Mission
RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience
I am the guardian of customer-centricity in my store
I prioritise a Smooth Checkout Experience for customers
I Develop my Store Business through a Circular Economy
Profile
Are you a person who would love to work with people and enjoy collective decision
Strong ability to analyze customer feedback, identify issues, and implement solutions.
A genuine passion for delivering exceptional customer service and building strong customer relationships
Comfortable using CRM systems, social media platforms, and other technology to enhance customer experience
Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.
Potential career paths:
Store Director`
User Happiness Ambassador
User Happiness Leader
Product Review team
Voice Of Customer/Foresight team
Customer Experience Leader
Customer Satisfaction Manager
Posted today
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Job Description
Posted on 22/04/2025
Mission
RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience
I am the guardian of customer-centricity in my store
I prioritise a Smooth Checkout Experience for customers
I Develop my Store Business through a Circular Economy
RESPONSIBILITY 5
I recruit, develop, motivate and take care of human capital
Profile
Are you a person who would love to work with people and enjoy collective decision
Strong ability to analyze customer feedback, identify issues, and implement solutions.
A genuine passion for delivering exceptional customer service and building strong customer relationships
Comfortable using CRM systems, social media platforms, and other technology to enhance customer experience
Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.
Customer Satisfaction Advisor
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Job Description
Posted on 24/04/2025
Mission
RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience
I am the guardian of customer-centricity in my store
I prioritise a Smooth Checkout Experience for customers
I Develop my Store Business through a Circular Economy
RESPONSIBILITY 5
I recruit, develop, motivate and take care of human capital
Profile
Are you a person who would love to work with people and enjoy collective decision
Strong ability to analyze customer feedback, identify issues, and implement solutions.
A genuine passion for delivering exceptional customer service and building strong customer relationships
Comfortable using CRM systems, social media platforms, and other technology to enhance customer experience
Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.
Sales Strategist and Customer Satisfaction
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**Key Responsibilities**:
- **Sales-Driven Outbound Calls**: Proactively engage potential and existing customers through persuasive outbound calls to generate leads, close sales, and maximize revenue.
- **Client Relationship Building**: Cultivate strong, lasting relationships with customers by providing personalized service and exceeding expectations to drive repeat business and referrals.
- **End-to-End Case Management**: Manage the entire patient journey—from initial inquiry to post-treatment follow-up—ensuring a seamless and satisfying experience.
- **Sales Pipeline Management**: Actively track and manage leads through the sales funnel, turning inquiries into conversions and consistently meeting or exceeding sales targets.
- **Revenue Growth**: Consistently hit and surpass individual and team sales goals, directly contributing to the company’s expansion and success.
- **Customer Feedback and Referrals**: Encourage and secure positive customer reviews and referrals to grow our client base and enhance our market reputation.
- **Expert Product Knowledge**: Master our service offerings to confidently explain treatment options, pricing, and travel details, aligning solutions with customer needs.
- **Market Awareness**: Stay updated on industry trends, competitors, and market changes to identify new sales opportunities and stay ahead of the competition.
- **CRM Management**: Accurately log customer interactions, sales activities, and progress in our CRM system to support a streamlined sales process.
**Required Skills and Qualifications**:
- **Proven Sales Expertise**: Demonstrated success in exceeding sales targets and driving revenue growth.
- **Customer-Centric Mindset**: Dedicated to delivering top-tier customer service and creating positive, memorable experiences.
- **Excellent Communication Skills**: Clear, persuasive, and confident verbal and written communication abilities.
- **Goal-Oriented**: Highly motivated to achieve and surpass sales goals with a proactive and solution-driven approach.
- **Adaptability**: Comfortable managing various customer scenarios and adapting sales strategies to meet diverse client needs.
- **Integrity and Professionalism**: Uphold the highest ethical standards in all interactions with clients and healthcare providers.
- **Organizational Skills**: Strong multitasking abilities with exceptional organizational and time-management skills.
- **Tech Proficiency**: Confident using CRM tools and sales platforms to manage leads and streamline communication.
- **Team Player with Drive**: Positive attitude, strong work ethic, and a passion for teamwork and collaboration.
**What we offer**:
- Progressive salary increases based on performance.
- Access to paid time off (PTO) for a healthy work-life balance.
- Quarterly commission program with a 6% uncapped ceiling, recognizing your effort and dedication.
- Additional perks, including integration events and bonuses for exceptional performance.
- Professional growth opportunities in the rapidly evolving technology industry, within one of the leading companies in medical tourism.
**Why Join Us?**
- **Impactful Work**: Play a vital role in connecting patients with life-changing healthcare solutions.
- **Growth Opportunities**: Unlock your potential with performance-based incentives and career advancement.
- **Dynamic Environment**: Thrive in a fast-paced, energetic, and supportive team atmosphere.
**Language**:
- English (required)
Team Member-customer Experience-support Services-customer Experience
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Service Quality (Customer Grievance Audit & Process Improvement)
Department
Service Quality / Customer Experience
Reports To
Head - Service Quality and Process Improvements
Job Purpose
The incumbent will be responsible for auditing customer complaints handled and closed by Nodal Officers for consumer bank, with a focus on ensuring high-quality resolution, identifying root causes, and driving systemic process improvements. This role plays a key part in enhancing customer satisfaction and improving Net Promoter Score (NPS) by identifying service gaps and working toward systemic corrections and service excellence. Along with SQ audits, projects emanating from insights from audits and other process improvement suggestions would be also be expected to be driven and delivered.
Key Responsibilities 1. Complaint & Service Request Audit
- Conduct detailed audits of service requests and customer complaints raised by Nodal Officers.
- Assess the quality of resolution from a customer’s perspective—timeliness, empathy, accuracy, and completeness.
- Evaluate adherence to internal grievance redressal timelines, regulatory requirements, and bank policies.
2. Drive NPS & Customer Satisfaction
- Analyze customer feedback, NPS trends, and survey inputs to derive actionable insights.
- Leverage audit findings to recommend changes that positively impact NPS and customer satisfaction.
- Support the design and implementation of initiatives that improve the overall customer journey.
3. Root Cause Analysis & Corrective Measures
- Identify systemic issues and recurring complaint patterns.
- Suggest and help implement corrective and preventive actions at both branch and bank-wide levels.
- Collaborate with relevant departments to fix upstream or backend process gaps.
4. Process Improvement Initiatives
- Participate in bank-level projects aimed at service delivery enhancement and complaint reduction.
- Propose process re-engineering solutions that can improve customer experience and operational efficiency.
- Support digitization and automation initiatives related to service quality and grievance handling.
5. Reporting & Insights
- Prepare detailed reports and dashboards highlighting audit findings, trends, and process deviations.
- Recommend actionable insights to senior management and governance forums.
- Contribute to monthly/quarterly service quality reviews and strategy planning.
6. Stakeholder Collaboration
- Work closely with Nodal Officers, different departments (need based).Act as a feedback loop between front-end channels and process owners.
Required Skills & Competencies Strong understanding of retail banking processes, products, and service channels.
- Deep appreciation of the importance of customer grievances in banking.
- Excellent attention to detail and ability to detect process anomalies or gaps.
- Analytical thinking with the ability to translate data into actionable recommendations.
- Effective communication and stakeholder management skills.Ability to think from a customer’s point of view and balance empathy with compliance.
Qualifications & Experience
- Minimum 7-8 years of experience in the banking industry, preferably in roles involving operations, customer service, complaint management, or service quality.
- Graduation is mandatory; Post-graduation in business administration or certifications in quality/process improvement (e.g., Six Sigma, Lean) will be preferred.
- Experience in handling or auditing grievance redressal mechanisms is highly desirable.
Desirable Traits
- Think out of box and be ready to think for Customer
- Self-driven with a proactive problem-solving approach.
- Passionate about customer experience and process excellence.
- Flexible and adaptable to dynamic banking environments.
Customer Experience
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About our client
A leading NBFC
Job Title: Customer Experience: Chief Manager
Experience: 10+ years
Location: Chennai
Qualification: PG must
Job Description
This position is responsible for managing customer service operations inclusive of conceptualizing & implementing short/long term plans, and managing teams with a focus on excelling business targets & service delivery metrics. Responsible for leading the implementation of the Net Promoter Score (NPS), customer satisfaction program, including aligning the insights with action planning and tracking the implementation of action planning with the business team.
ROLES AND RESPONSIBILTIES
- Leading corporate wide goal setting, and managing NPS and customer satisfaction programs for different markets and with partners.
- This role will serve as the lead in bridging the gap between external and internal customer satisfaction surveys by bringing a fresh perspective on aligning the studies.
- Individual will own the NPS study and drive recommendations to improve the customer experience across the organization
- Works closely with NPS Insights vendor, Insights Integration and analytics team to produce value-based results to grow NPS and enhance customer experience
- Frequent communications and presentations to senior leadership team is required, including tracking of the goals and reporting on NPS and customer satisfaction performance across all products, functions and touch points
- Liase regularly with other operating departments to brainstorm and articulate action plan on NPS improvement and customer value enhancement
- Lead design, execution and goal setting of the Net Promoter Score (NPS) program internally and externally
- Map customer-related processes and identify process gaps. Do RCA of entire value chain and customer issues, and provide a sustainable solution
- Ensure NPS is clearly understood within all levels of organization and inputs of NPS are defined and implemented throughout the organization, by developing materials and deliver training on customer excellence
- Ensure adherence to service & quality benchmarks and provide a best-in-class service experience for customers
Required Skills
- 10+ years of proven experience in Customer Experience Excellence or data analysis preferred, with Knowledge of the BFSI industry
- Be a subject matter expert in NPS, customer experience, customer engagement, and understanding of consumer behaviour.
- Must have in-depth knowledge of and passion for customer satisfaction / NPS data and insights
- The ability to make decisions, think strategically and provide thought leadership to all levels of the organization on NPS and customer satisfaction are key
- Proactively identify potential customer issues and drive mitigation measures
- Ability to make decisions, think strategically and provide thought leadership to all levels of the organization on NPS and customer satisfaction
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Customer Experience
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Job Purpose:
The Manager - Customer Experience will drive EV customer experience across touchpoints, designing the entire journey from RE EV buyer's perspective. They'll provide consumer insights, collaborate with various teams, and develop differentiated experiences. The role requires strategizing communication plans, utilizing Customer Data Platforms, and defining key metrics. The goal is to enhance customer experience through brand marketing, sales, service, and engagement programs. Constant improvement is expected through strategic planning and market evaluation. This role will partner with Brand Strategy, Product Strategy, Marketing, Sales, and Service teams.
Position Overview:
Location: Chennai
Position Title: Customer Experience
Reports to : Group Manager - EV Commercial
Function: EV Commercial
What you’ll do:
Strategic view:
- Strategic intent is to build the lead generation funnel at top of the funnel and engage with those customers as well as ensure quality leads follow through the funnel via relevant conversations
- Key KPIS: Lead Conversions across the Brand and business funnels, CSAT and NPS across touchpoints. Process setups.
- Define the Customer journey for RE EV buyers. Create a journey that is better and differentiated from key competition. Also, it has delightful moments that surpass customer expectations Design, develop and execute customer journeys for various formats
- Craft strategies to build systems and processes to drive customer experience across all touchpoints - website, app, Customer experience at retail stores (sales and service), call center, online CRM, etc.
- Create the front-end and backend interface for dealing with Customers
- Work on ways of making the target interventions as per the cohorts identified through customer data
- Define the CRM interventions required at relevant junctures. Ensuring key KPIs of CSAT and NPS are met. Devise strategic thought around KPI development.
- Define the communications and the relevant channels that needs to be delivered to the Customer at each touchpoint, what message, where, when, at what interval and via which mode.
- Understand customer requirements and develop and define the value additions required.
- Conceptualize and develop rollout tools and services enabling digitization of customer experiences (like interactive screens, QR codes, paperless transactions, new technologies, etc.) across touchpoints aimed towards elevating customer experience and managing physical limitations.
Key Elements:
- CRM strategy implementation for both offline (Voice support) and Digital (Non-Voice support)
- For Offline Call center support, we need to have a thorough understanding of Call center operations and how to get effective and efficient lead validations
- For Digital CRM: Work on CRM strategy, implementation , deployment,adoption, and execution
- Should have thorough knowledge of Salesforce or any other Marketing automation and CRM tools.
- Deploy Salesforce Marketing Automation Cloud with WhatsApp, SMS, Push notification,
- and email channels
- Campaign calendar mapping, along with journeys/tables in the campaigns
- Implement and optimize Marketing Cloud campaigns to reach the target audience
- Manage CRM systems deployed, including personalization, customization , configuration, and data integrity to optimize communications
- Execute relevant campaigns - Sales and service (lead validation and nurturing, product roll out, product recall, etc.)
- ROI measurement and optimization. Analytics and insights on the same
- Lead IT activities related to customer data management and system integration
- WhatsApp integration and chatbot
Customer and Vehicle Data Analysis at Analytics Centre:
- Analyze the customer and vehicle data for feedback to identify opportunities for improvement and innovation
- Understanding customer cohorts as well as individual customer needs. Personalize and customize communication for each customer.
- Lead Customer Complaints
- Mystery audits and next best actions
- NPS and next best actions
- Gemba
KPIs creation and Dashboards Management
- Maintain dashboards and reports to provide actionable insights for management.
- Experience in Ein -Dashboards for customers with all the relevant information that they need in real time
- Dashboard and KPIs creation for internal stakeholders for CX parameters
- Bring in collective ownership of customers across functions and the channels
- Benchmark with the best in class within and across industries
Process improvement and SOPs
- Design and develop customer-facing policies, empowerment policies, and create SOPs for the store operations aimed towards standardization of customer experience across stores
- Create audit parameters with a focus on providing a standardized customer experience and review the non-compliance points.
- Develop training interventions and training content for retail stores, including customer experience product, and processes, in coordination with retail operations and the training team
What you'll bring:
Experience:
- 10+ years experience in a similar role in a Customer/ Strategic consulting domain
- Should’ve worked on CRM tools(Salesforce, Zoho CRM etc.)
Qualification:
- Master’s degree in Business, Marketing or a related field
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Customer experience
Posted 3 days ago
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Customer experience
Posted 3 days ago
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