4,690 Customer Service Officer jobs in India

As a Customer Service Officer, you will be the first point of contact for clients seeking face-to-face services. Your role will include enhancing clients’ understanding of processes and procedures related to lodging disputes, submitting licence applications, and notifying unlicensed work. Additionally, you will provide administrative support to regional staff and assist with engagement with stakeholders as required.
  
ROLE

• Provide accurate information, advice, and service to customers regarding legislation, services, policies, procedures, and products of the organisation.
• Interpret and assist with matters relating to the delivery of the organisation's services.
• Maintain up-to-date knowledge of the organisation's information, services, and procedures, while actively participating in ongoing reviews, quality assurance, and training programs.
• Undertake a variety of administrative duties, including front counter service, face-to-face customer interactions, and general administrative support.
• Deliver exceptional customer service to both internal and external stakeholders, demonstrating resilience when engaging with challenging customers.

YOU

• Prior experience in a similar customer service role with a proven track record of delivering high-quality service.
• Experience in processing, collating, and analysing information using contact centre technology and multiple applications and system databases.
• A flexible and proactive attitude, with a commitment to continuous improvement.
• Strong communication and interpersonal skills, with the ability to engage effectively with a diverse range of people.

APPLY NOW!
  
Interested candidates, please apply with your resume in a Word doc, preferably.
  
Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultant.

Job description

Designation - Customer Service Officer 

 Salary - 2.7 LPA - 3.0 LPA 

 Education – Graduation 

 Experience – Fresher to 2 Year Experience 

 Age Limit – 28 Years. 

 Key Responsibilities: 

 1. Handle front office branch operations (Teller/Customer Service) and ensure smooth running of the branch. 

 2. Ensure compliance to banking guidelines, quality framework and audit requirements. Handling of all cash/ non-cash transactions and posting of entries in the system in a timely and error-free manner. 

 3. Keep updated on all the relevant bank policies and regulations. Safe custody of all stationery, account kits, cheque books, forms etc and timely updation of all relevant registers. 

 4. Compliance with KYC, AML, audit and other regulations in all branch banking operations. Cross-sell of savings and investment products to clients to meet branch objectives. Delivery of high standards of customer service and relationship management to clients to enable retain them.

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• Secure full-time salaried position 
• Extensive in-house training and ongoing support
• A fun, friendly and high-performing team
• Bonus incentives paid weekly 
• Monthly incentive for extended target KPI’s 
• Regular team building activities and events throughout the year
• Access to staff benefits and programs

We are currently seeking high energy, motivated and professional individuals who love interacting with people to join an established team of Customer Service Operators.

We are currently seeking high energy, motivated and professional individuals who love interacting with people to join an established team of Customer Service Operators.

About the role:

The primary function of this role is to provide efficient and effective customer service to our customers, offer appropriate solutions to enquiries and setting appointments for our Sales Teams.

What we will offer you:

• Secure full-time salaried position (working over a five-and-a-half-day rotating roster)
• Extensive in-house training and ongoing support
• A fun, friendly and high-performing team
• Bonus incentives paid weekly for each generated appointment that sells and additional monthly incentive for extended target KPI’s 
• Regular team building activities and events throughout the year
• Access to staff benefits and programs

Your duties will include but are not limited to:

• Providing exceptional customer service and offering appropriate solutions to customer enquiries
• Ability to create new leads and set appointments for the sales team both in person and over the phone (inbound enquiries only – no cold calling)
• Providing the sales team with the best opportunity to sell the lead
• Scheduling consultant resources and allocating workflow to sales teams 
• Communicating our products in a professional and enthusiastic manner, meeting customer needs and establishing a professional understanding of the products we offer. 
• Attending daily, weekly and monthly target meetings 

The Successful Candidate will be:

• Self-motivated, a go-getter with a winning attitude, Punctual, reliable and committed to the role
• Someone with great written and verbal communication skills
• Professionally presented and have well-developed rapport building skills
• Organised with exceptional attention to detail
• Passionate about sales and respond positively to sales targets
• Energetic and outgoing, enthusiastic and confident individual who loves interacting with other people over the phone and occasionally face to face
• Experience in lead generation, outbound and inbound sales (highly desirable though not essential)
• Able to work in Australia and able to work across a rotating roster

Does this sound like your next opportunity? Apply today to join our team!

Thank you for your interest in working with Australian Outdoor Living. Please note – only shortlisted applicants will be contacted.

• Part time position Available
• Attractive Salary Packaging
• Culture that support work-life balance

Sunraysia Community Health Service (SCHS) is a dynamic organisation promoting health, wellbeing and independence in a social model of health. The organisation is a source of primary and preventive care for our community members who are at risk of poor health outcomes, and experience acute health disparities. SCHS understands the influence of the Social Determinants of Health upon health inequities experienced by community members and work with consumers and community members, to structure their care around the context in which they live and work. 

The Role

Are you passionate about making a difference in our community. Do you thrive in a fast-paced, people focused environment? Join our dedicated team at Sunraysia Community Health Services (SCHS) where your work directly supports the wellbeing of individuals and families in our community and the clinicians who work in our services.

At SCHS we are committed to providing accessible, high-quality, person-centred healthcare and support services. Our multidisciplinary teams work together to empower clients and create healthier lives for all.

We are seeking a warm, efficient and motivated customer service officer to be the first point of contact for our clients. In this vital frontline role, you will assist with appointment booking, respond to enquiries, support client intake processes, and ensure every person feels welcomed and respected.

Key responsibilities:

• Greet and assist clients in person, over the phone, and via email
• Manage appointments scheduling and client information systems
• Provide accurate information about our services and programs
• Support intake and referral processes
• Liaise with our healthcare professionals and other administrative staff
• Maintain a clean, welcoming and confidential reception area.

What we’re looking for:

• Previous experience in customer service or front desk role (Health care setting preferred)
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to handle sensitive information with empathy, discretion, privacy and confidentiality.
• Proficiency in Microsoft office and client management systems
• A genuine passion for helping others and contributing to community health