379 Customer Service Skills jobs in Delhi Cantonment

Job Title: Customer Service Representative

Location: Noida

Department: Customer Experience / Customer Service

Reports To: Customer Support Manager / Operations Head

Employment Type: Full-Time

About Sotbella-

Sötbella was born in 2023, with a desire to blend bold fashion with timeless elegance, while staying rooted in inclusivity, individuality and self-expression. What started as a dream has evolved into a movement: fashion that goes beyond fabric to inspire, uplift, and empower.

We believe fashion should be personal and powerful. That’s why we create luxury silhouettes at accessible prices, empowering you to express your unique style- without compromise.

Job Summary:

We are looking for a proactive and fashion-savvy Customer Service Representative to join our growing team. You will be the voice of the brand, delivering an exceptional customer experience across all touchpoints. Your responsibilities will include handling product inquiries, resolving order issues, assisting with returns or exchanges, and ensuring customer satisfaction in alignment with the brand’s tone and style.

This role requires a strong understanding of fashion trends, sizing, fabrics , and e-commerce operations , along with excellent communication and interpersonal skills.

Key Responsibilities:

• Handle customer inquiries via email, phone, chat, and social media channels in a prompt and professional manner.
• Provide accurate product information including fabric details, sizing guidance, availability, and styling suggestions.
• Assist customers with order placement, shipping updates, returns, exchanges, and refund requests.
• Coordinate with internal teams (warehouse, logistics, design, merchandising) to resolve customer concerns.
• Maintain detailed records of customer interactions in the CRM system.
• Monitor customer reviews, complaints, and feedback to identify trends and recommend improvements.
• Ensure all customer interactions reflect the brand’s tone, aesthetics, and values.
• Support post-sales engagement to increase customer retention and satisfaction.

Requirements:

• Bachelor's degree in Fashion, Communication, Business, or related field.
• 1–3 years of experience in customer service, preferably in the fashion or e-commerce industry.
• Excellent communication skills—written and verbal.
• Strong fashion sense and product knowledge (fabrics, fits, sizes, styling).
• Familiarity with CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Gorgias).
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Flexibility to work on shifts, weekends, or holidays when needed.

Preferred Qualifications:

• Experience working with premium, luxury, or D2C fashion brands.
• Social media support experience is a plus.
• Multilingual skills are a bonus.

Soft Skills:

• High attention to detail and customer empathy.
• Positive attitude and problem-solving mindset.
• Strong listening and interpersonal skills.
• Ability to adapt to brand tone and voice.

What We Offer:

• Competitive compensation and incentives.
• Staff discounts on fashion collections.
• Exposure to fashion industry trends and global clientele.
• Opportunity to grow in a dynamic and creative environment.

Interested candidates directly share the cv on or connect on /

Job title - Customer Service Representative

Shift hours - US Shift

Location - Sector 98, Noida

Immediate joiners only (Date of Joining is 11th August, 2025)

Process - International Voice Process

The ideal candidate loves talking to people and proactively solving issues.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of US work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Company Overview

IEnergizer is a leading Business Process Outsourcing provider, specializing in comprehensive customer management solutions. We support and advocate our clients' brands, helping them acquire, support, retain, and grow their markets with complete life-cycle customer support services. As a trusted partner, IEnergizer delivers high-quality service while reducing costs, offering scalable yet customer-focused solutions to Fortune 500 clients across various industries.

Job Overview

IEnergizer is looking for a US Banking Customer Service Representative for a full-time position located in Noida. The candidate should have a minimum of 1 year of work experience. The role involves providing international voice process support, requiring excellent communication skills to manage customer interactions efficiently.

Salary: Up to 50,000 CTC

Work Location: Noida

Working Days: 5 Days a Week

Shifts: Rotational (24/7 Environment)

No Cab | No Meals

Qualifications and Skills

• Must have customer support experience, ideally within an international voice process environment (Mandatory skill).
• Excellent communication skills are essential for this role to effectively address and resolve customer queries (Mandatory skill).
• Experience in international BPO settings, providing voice support across different time zones is required.
• The ability to actively listen and respond appropriately to customer inquiries is necessary for exceptional service delivery.
• Must be adept at managing and navigating multiple customer interactions within a fast-paced service atmosphere.
• Proficiency in handling technological tools and platforms used in voice-based customer service operations is needed.
• Problem-solving skills to address customer issues promptly and efficiently, enhancing customer satisfaction.
• Familiarity with metrics used to measure customer service effectiveness and a commitment to meeting or exceeding those standards.

Roles and Responsibilities

• Handle customer queries and complaints via international voice process, ensuring a high standard of service.
• Identify customer needs and provide accurate, efficient resolutions, escalating issues when necessary.
• Maintain records of customer interactions, recording details of inquiries, complaints, and actions taken.
• Coordinate with team members to improve customer service and business outcomes.
• Stay updated with product knowledge to educate customers and provide informed solutions.
• Follow communication procedures, guidelines, and policies with consistency in service delivery.
• Gather customer feedback and share with management for process improvements and service enhancements.
• Meet personal/team qualitative and quantitative targets, contributing to overall team success.

If this sounds like the right opportunity for you, drop your resume at or DM to apply directly!

US Voice Banking Process

Location: iEnergizer, Noida

Profile: US Voice Banking Process

Contact Person - Mansi

Contact Number -

Eligibility: Graduate/Undergraduate with minimum 6 months of International BPO (voice) experience, excellent verbal & written communication skills

Shift & Offs: 5 days working, night shifts, rotational offs

Cab: Not available

Salary:

40,000 CTC (for 6 months+ exp.)

45,000 CTC (for 2+ years International BPO experience)

Mode: Work from Office

Whatsapp Group Link -

Role: Customer Support Executive US Banking Voice Process

Industry: BPO / International Banking

Type: Full-time

Mode: Work from office

Eligibility:

Education: Undergraduate / Graduate both can apply

Experience: Minimum 6 months of international voice process experience is mandatory

Key Responsibilities:

• Handle inbound customer queries related to US banking products and services
• Maintain high levels of customer satisfaction through professional and prompt support
• Resolve issues related to transactions, statements, cards, accounts, etc.
• Meet process performance metrics and quality standards

Work Schedule:

• Rotational Night Shifts (US Shift Hours)
• 5 Days Working
• Rotational Week Offs

Skills Required:

• Excellent English communication skills both verbal and written
• Strong interpersonal and problem-solving skills
• Ability to work in a fast-paced, high-pressure environment
• Flexible with night shifts and rotational offs

Job Title:  Client Servicing Executive

Company:  EasyFix Handy Solutions India Pvt. Ltd.

Location:  Sector 44, Gurugram

Shift:  Morning Shift

Join Date:  Immediate Joiner Preferred

EasyFix Handy Solutions India Pvt. Ltd. is a market leader in providing professional handyman and maintenance services across India. We pride ourselves on delivering reliable and efficient service to our clients. Joining our team means being part of a growing organization that values customer satisfaction and fosters a positive and rewarding work environment.

EasyFix Handy Solutions India Pvt. Ltd. is seeking a dynamic and customer-focused Client Servicing Executive to join our team at our office in Sector 44, Gurugram. The ideal candidate will have a passion for delivering exceptional customer service, a positive attitude, and the ability to manage and resolve client issues efficiently. This role involves maintaining relationships with clients, ensuring smooth service delivery, and supporting the organization in achieving its business objectives.

• Act as the primary point of contact for clients, ensuring their needs are met in a timely and satisfactory manner.
• Manage and resolve customer inquiries and complaints with a focus on providing excellent service.
• Build and maintain strong, long-lasting client relationships through effective communication and problem-solving.
• Coordinate with internal teams (operations, technical, and field teams) to ensure smooth service delivery and client satisfaction.
• Handle service requests, follow up on service status, and ensure timely completion of jobs.
• Provide timely and accurate reports on client interactions, feedback, and concerns to management.
• Assist in identifying areas for service improvement based on client feedback.
• Collaborate with the sales team to identify and grow opportunities within the existing client base.
• Meet and exceed client service KPIs, ensuring a high level of client satisfaction.

• Proven experience in client servicing, customer support, or a similar role.
• Strong communication and interpersonal skills.
• Proficiency in Telugu, Tamil, and Malayalam is mandatory .
• Ability to handle difficult clients and resolve conflicts in a professional manner.
• Ability to multitask, prioritize, and manage time effectively.
• Basic knowledge of service-oriented industries and client management.
• Proficient in MS Office (Word, Excel, PowerPoint) and CRM software is an advantage.
• Ability to work in a fast-paced environment and adapt to changing client needs.

• Incentives: Attractive Monthly and Quarterly Incentives based on performance.
• Benefits: Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance provided to all employees.
• Competitive salary package with growth opportunities within the company.

• Be part of a market leader in professional handyman and maintenance services.
• Opportunity to work in a dynamic and growing environment.
• Excellent incentives and growth opportunities.

If you are a motivated individual with a passion for customer service, proficiency in Telugu, Tamil, and Malayalam, and are looking to grow with a dynamic company, we would love to hear from you!

Job Title:  Client Servicing Executive

Company:  EasyFix Handy Solutions India Pvt. Ltd.

Location:  Sector 44, Gurugram

Shift:  Morning Shift

Join Date:  Immediate Joiner Preferred

EasyFix Handy Solutions India Pvt. Ltd. is a market leader in providing professional handyman and maintenance services across India. We pride ourselves on delivering reliable and efficient service to our clients. Joining our team means being part of a growing organization that values customer satisfaction and fosters a positive and rewarding work environment.

EasyFix Handy Solutions India Pvt. Ltd. is seeking a dynamic and customer-focused Client Servicing Executive to join our team at our office in Sector 44, Gurugram. The ideal candidate will have a passion for delivering exceptional customer service, a positive attitude, and the ability to manage and resolve client issues efficiently. This role involves maintaining relationships with clients, ensuring smooth service delivery, and supporting the organization in achieving its business objectives.

• Act as the primary point of contact for clients, ensuring their needs are met in a timely and satisfactory manner.
• Manage and resolve customer inquiries and complaints with a focus on providing excellent service.
• Build and maintain strong, long-lasting client relationships through effective communication and problem-solving.
• Coordinate with internal teams (operations, technical, and field teams) to ensure smooth service delivery and client satisfaction.
• Handle service requests, follow up on service status, and ensure timely completion of jobs.
• Provide timely and accurate reports on client interactions, feedback, and concerns to management.
• Assist in identifying areas for service improvement based on client feedback.
• Collaborate with the sales team to identify and grow opportunities within the existing client base.
• Meet and exceed client service KPIs, ensuring a high level of client satisfaction.

• Proven experience in client servicing, customer support, or a similar role.
• Strong communication and interpersonal skills.
• Proficiency in Telugu, Tamil, and Malayalam is mandatory .
• Ability to handle difficult clients and resolve conflicts in a professional manner.
• Ability to multitask, prioritize, and manage time effectively.
• Basic knowledge of service-oriented industries and client management.
• Proficient in MS Office (Word, Excel, PowerPoint) and CRM software is an advantage.
• Ability to work in a fast-paced environment and adapt to changing client needs.

• Incentives: Attractive Monthly and Quarterly Incentives based on performance.
• Benefits: Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance provided to all employees.
• Competitive salary package with growth opportunities within the company.

• Be part of a market leader in professional handyman and maintenance services.
• Opportunity to work in a dynamic and growing environment.
• Excellent incentives and growth opportunities.

If you are a motivated individual with a passion for customer service, proficiency in Telugu, Tamil, and Malayalam, and are looking to grow with a dynamic company, we would love to hear from you!

Company Overview

Quampetence Business Solutions Pvt Ltd is a technological leader in the Business Process Outsourcing (BPO) industry, headquartered in Gurgaon. The company integrates omnichannel capabilities, conversational AI, automation, and advanced analytics to enhance customer experiences. With a workforce of employees, Quampetence is dedicated to driving innovation through quality monitoring and machine translation. For more information, visit .

Job Overview

We are seeking a dynamic Customer Service Representative to join our team at Quampetence Business Solutions Pvt Ltd. This is a full-time, entry-level position suitable for freshers with up to 1 year of work experience. The successful candidate will play a vital role in providing excellent customer support and enhancing client satisfaction.

Qualifications and Skills

• Proficiency in conflict resolution techniques to handle customer issues effectively and maintain positive relations (Mandatory skill).
• Excellent communication skills in English to convey information clearly and concisely to customers (Mandatory skill).
• Ability to listen actively and understand customer needs to provide appropriate solutions.
• Proven experience or training in using Salesforce Service Cloud for efficient customer relationship management.
• Experience in live chat support to assist customers promptly and resolve queries in real-time.
• Ability to manage multichannel communication to deliver consistent support across various platforms.
• Empathy to connect with customers on a personal level and build trust by understanding their emotions and perspectives.
• Competence in data entry to maintain accurate records of customer interactions, improving service delivery.

Roles and Responsibilities

• Handle customer inquiries via multiple channels, including email, chat, and phone, ensuring prompt and accurate responses.
• Resolve customer complaints and issues by applying conflict resolution strategies to achieve positive outcomes.
• Maintain up-to-date knowledge of products and services to provide customers with accurate and relevant information.
• Update and manage customer records in Salesforce Service Cloud to track interactions and improve service efficiency.
• Collaborate with team members to ensure consistency in customer service and share insights to enhance processes.
• Identify opportunities to improve customer satisfaction by gathering feedback and suggesting process enhancements.
• Adhere to company policies and procedures while meeting quality standards to ensure overall customer satisfaction.
• Participate in training sessions to continuously improve communication, product knowledge, and customer service skills.

Position - Customer support 

Exp - Fresher / Experience 

Salary - 20k - 50k ctc

Qualification - Undergraduate/ graduate

Candidate should be having excellent communication skills

Clearly conveying information and actively listening to understand customer needs.

Comfortable using various software and tools essential for daily tasks.

Quickly identifying issues and implementing effective solutions.

Adjusting to diverse customer interactions and evolving processes.

Remaining calm and understanding to provide positive customer experiences.