310 Customer Service Staff jobs in Kalyan
Customer Service
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We are looking for a proactive and detail-oriented Inquiry Coordinator to manage and respond to incoming customer and client inquiries across multiple channels.
Customer Service
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Designation: Customer Service Executive
Required: Fresher Or Experienced
Roles & Responsibilities
Conducting outbound calls to prospects and existing customers to promote products/services.
Handling customer inquiries via toll-free, giving prompt answers to customer questions.
Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.
Skill Sets: Good communication skills in English and Hindi both verbal and written. Regional language (Tamil and Telugu) speaking is an added advantage
Qualifications: HSC or above
Location :Thane
Call or msg:
Job Types: Full-time, Permanent
Pay: Up to ₹300,000.00 per year
Work Location: In person
Customer Service
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We have career opportunity with leading manufacturing MNC company in Thane.
Role : Team Lead - Customer Service in Chemical / Pharma / API Intermediates manufacturing industry.
Candidates prefered from above industry only.
Purpose of the Position
The Customer Service (CS) Team Lead plays a pivotal role in translating the CS India strategy into operational execution. They lead day-to-day CS operations, ensure timely delivery of services, and collaborate across functions (Sales, SCM, Logistics) to maintain smooth customer service processes.
Key Responsibilities :
Strategic & Operational Leadership
- Align with Head of CS India and CS Hub Lead to implement regional strategy and KPIs.
- Lead and manage CS team operations, ensuring workload coverage and milestone achievement.
- Drive continuous improvement and foster a performance-oriented culture.
Customer Relationship Management
- Act as the interface between external customers and internal teams.
- Ensure high levels of customer satisfaction and timely resolution of issues.
Compliance & Reporting
- Ensure adherence to CS policies and compliance standards.
- Generate dashboards and analytics for KPI tracking and reporting.
Team Development
- Upskill and mentor CS team members for career growth.
- Hire and train new team members to maintain service continuity.
Core Leadership Responsibilities
- Represent CS team to internal stakeholders (Finance, Procurement, Logistics, Sales).
- Support business functions in order processing, supply chain, and warehouse operations.
- Manage Order-to-Cash (O2C) processes for assigned accounts.
- Oversee operational rollouts and automation projects.
- Ensure business continuity through backup planning and operational matrix.
- Address stock discrepancies, overdue follow-ups, and customer non-conformance issues.
Operational Oversight
- End-to-end customer support and satisfaction.
- Guide supply chain and order processing for local inventory.
- Coordinate overseas shipments and import documentation.
- Manage transport contractors for timely deliveries.
- Act as Trade Compliance Manager for Resource Efficiency (India).
- Execute SAP functions (invoicing, PO creation, goods receipt).
- Support complaint handling, sample requests, and business forecasting.
Qualifications & Skills
Education & Experience
- 810 years of experience in Customer Service and People Leadership.
Technical Knowledge
Proficiency in:
SAP (R11, I11, Q11, W11), SAP-IBP
- CRM (CARAT Reports, Complaints)
- Power BI
- CUPSET+, ECPW
- Import System
Additional Skills
- Strong analytical skills and experience with dashboards and reporting tools.
Customer Service
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**Responsibility**:
- Call the potential customers
- Persuade them to opt for our investment services.
- Convince and convert them.
**(NOTE**:Our Company offers services that advises investors and help them in long term investments into equity market.)
**Eligibility**:
- Fluent English Speaking Skills
- Ability to convince.
- Should be HS passed
**Location: Thane, Maharastra**
**Salary: 18000 - 3000/- Month**
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹17,000.00 - ₹30,000.00 per month
**Benefits**:
- Internet reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Speak with the employer**
Customer Service Representative
Posted 9 days ago
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Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Thane - G-Corp, Maharashtra
Language Requirements:
Time Type:
Full time
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Customer Service Executive
Posted today
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Job Title: Customer Service Executive
Department: Customer Service - Contact Centre
Location: Thane
Experience Level: 1 5 years
Education - Graduate
Skills and Qualifications:
- Good communication and interpersonal skills
- Customer-focused attitude
- Ability to handle and resolve customer queries efficiently
- Understanding of loan servicing processes is a plus
- Good problem-solving skills
- Detail-oriented with excellent organizational abilities
- Basic Knowledge of MS excel, MS outlook
Responsibilities:
- Respond to customer inquiries via phone or email
- Provide accurate information regarding loan services
- Address and resolve customer concerns or complaints
- Collaborate with team members to ensure a seamless customer experience
- Maintain thorough knowledge of loan servicing policies and procedures
Preferred Skills:
- Previous experience in customer service
- Familiarity with loan servicing operations
- Ability to handle challenging customer interactions with tact and professionalism
Customer Service Executive
Posted today
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Job Description
Designation: Customer Service Executive
Required Work experience: Minimum 6 months
Roles & Responsibilities
Conducting outbound calls to prospects and existing customers to promote products/services.
Handling customer inquiries via toll-free, giving prompt answers to customer questions.
Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.
Skill Sets: Good communication skills in English and Hindi both verbal and written. Regional language (Tamil and Telugu) speaking is an added advantage
Qualifications: HSC or above
Location :Thane
Job Types: Full-time, Permanent
Pay: Up to ₹300,000.00 per year
Work Location: In person
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Customer Service Assistant
Posted today
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Neel Electronics & Electricals manufacture Electronic Controllers for Automation.
We are in need of Customer Service Assistant managing Phone Calls & related database entry
Well versed with Languages viz., Marathi / Hindi / English.
Soft Spoken / Clear Tone
Job Types: Full-time, Permanent, Fresher
Pay: ₹10, ₹12,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
Customer Service Executive
Posted today
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Job Description
Role & responsibilities
Respond to customer inquiries via phone or email
Provide accurate information regarding loan services
Address and resolve customer concerns or complaints
Collaborate with team members to ensure a seamless customer
experience
- Maintain thorough knowledge of loan servicing policies and procedures
Preferred candidate profile
Good communication and interpersonal skills
Customer-focused attitude
Ability to handle and resolve customer queries efficiently
Understanding of loan servicing processes is a plus
Customer Service Executive
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Job Description
Handling Calls from Customers and Our Team members.
Solving their quarry's.
Maintain Data Base.