70 Customer Service Staff jobs in Pallavaram
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Description
**Essential Functions/Core** **Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Chennai - Fortune Towers
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
HCL Tech - Mega Walkin Drive for Freshers _ 24th to 26th Sep 25
Designation: Customer Service Associate
- Any Freshers can walk in for the interviews. (Arts and Science, MBA, MA, MSC, M.com Also can apply)
- 2025 Passed outs can walk in with final semester result copy is mandatory.
Educational Qualification: Graduate in any stream.
*Engineering graduates will not be considered*
Shift: Us Shifts
Mode of interview: Walkin
Date: 24th to 26th Sep 25
Timing: 11:30 AM to 3:00 PM
Contact HR: Monica Celeen G
Work Location: Sholinganallur
Interview Location: HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119
You can also refer your friends for this role.
Perks and Benefits :
MNC
Cab facility (two way) (Upto 30 Kms Only)
Salary : great in the industry
Excellent working environment
Free Cab for female employees
International Trainers
World class exposure
How You'll Grow
At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Why Us
We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees.
Our company is extremely diverse with 165 nationalities represented.
We offer the opportunity to work with colleagues across the globe.
We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
HCLTECH- Walk in Drive Interview on 26_September_ Freshers_ Voice Process
Walkin Drive Location: No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur , Chennai, Tamil Nadu,
Date: 26 September 2025
Timing - 11AM to 2.30 PM
Work Location: Chennai (5 Days Work From Office)
Experience Required: FRESHERS (Arts & Science)
Education: Bachelor's Degree (Tech Courses in networking and candidate should be a graduate in Arts and science only)
Qualifications which are not eligible to apply are: (BTECH, MCA, MSC, MTECH, BE.)
Contact Person - M Prideep Raj / Vishnu B
Job Summary:
We are looking for enthusiastic and detail-oriented fresh graduates FROM Arts and Science background.
1) Excellent Communication
2) willingness to work from office - all 5days
3) willingness to work in US Hrs (Night Shift)
Walk in date: 26 September 2025 (11 AM to 2:30 PM )
Walk in Venue:
No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur , Chennai, Tamil Nadu,
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
The customer service representative serves as the primary bridge between parents, students, and the club — ensuring parents are informed, engaged, and satisfied with their child’s progress. They track student performance, resolve academic or operational issues, prevent dropouts, and support fee collection while proactively coordinating with coaches and the operations team.
- Parent Engagement : Build strong relationships with parents, regularly check in on satisfaction, and serve as the human face of the club.
- Curriculum Support : Understand the curriculum thoroughly, answer parent queries confidently, and guide them on upcoming milestones.
- Progress Tracking : Monitor each student’s learning pace; escalate issues to Ops/Coaches and work on solutions where needed.
- Batch Management : Assess whether assigned batches suit each student and reassign when necessary for better fit.
- Parent Deliverables : Educate parents about their responsibilities (e.g., creating Lichess accounts, encouraging tournament participation) and ensure compliance.
- Retention & Dropout Prevention : Spot disinterest early, understand challenges, and troubleshoot to keep students engaged.
- Fee Follow-up : Reach out to fee defaulters, understand concerns, and resolve issues to ensure timely payments.
- Classroom Presence : Attend assigned student sessions, observe proactively, and resolve issues that may impact satisfaction.
1. Communication & Relationship Management
- Fluent in Tamil (mandatory) ; English preferred.
- Strong interpersonal skills, empathy, and conflict resolution.
2. Academic & Curriculum Understanding
- Ability to explain curriculum milestones simply and clearly.
- Analytical mindset to judge student progression speed.
3. Problem Solving & Coordination
- Skilled at identifying learning/batch/motivation issues.
- Proactive in troubleshooting with Ops/Coaching teams.
- Basic counselling ability to handle disengaged students.
4. Organizational & Operational Skills
- Strong in follow-up, tracking attendance, and reporting.
- Comfortable with CRMs, spreadsheets, and student management tools.
5. Sales & Retention Skills
- Professional in handling fee collections.
- Ability to motivate parents to support practice and tournament participation.
- Retention-focused, aiming to minimize dropouts.
6. General Attributes
- Positive, approachable, and solution-oriented.
- Attention to detail, ability to multitask.
- Self-motivated; works independently and in a team.
- Empathetic communicator – engages parents with confidence, clarity, and care.
- Organized problem-solver – tracks progress, coordinates with teams, and resolves issues proactively.
- Retention-focused professional – committed to student success, parental involvement, and smooth fee collection.
Customer Service Representative
Posted today
Job Viewed
Job Description
Designation: Customer Service Associate
- Any Freshers can walk in for the interviews. (Arts and Science, MBA, MA, MSC, M.com Also can apply)
- 2025 Passed outs can walk in with final semester result copy is mandatory.
Educational Qualification: Graduate in any stream.
*Engineering graduates will not be considered*
Shift: Us Shifts
Mode of interview: Walkin
Date: 24th to 26th Sep 25
Timing: 11:30 AM to 3:00 PM
Contact HR: Monica Celeen G
Work Location: Sholinganallur
Interview Location: HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119
You can also refer your friends for this role.
Perks and Benefits :
MNC
Cab facility (two way) (Upto 30 Kms Only)
Salary : great in the industry
Excellent working environment
Free Cab for female employees
International Trainers
World class exposure
How You'll Grow
At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Why Us
We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees.
Our company is extremely diverse with 165 nationalities represented.
We offer the opportunity to work with colleagues across the globe.
We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.
Customer Service Representative
Posted today
Job Viewed
Job Description
Key Responsibilities
- Parent Engagement: Build strong relationships with parents, regularly check in on satisfaction, and serve as the human face of the club.
-
- Curriculum Support: Understand the curriculum thoroughly, answer parent queries confidently, and guide them on upcoming milestones.
-
- Progress Tracking: Monitor each student’s learning pace; escalate issues to Ops/Coaches and work on solutions where needed.
-
- Batch Management: Assess whether assigned batches suit each student and reassign when necessary for better fit.
-
- Parent Deliverables: Educate parents about their responsibilities (e.g., creating Lichess accounts, encouraging tournament participation) and ensure compliance.
-
- Retention & Dropout Prevention: Spot disinterest early, understand challenges, and troubleshoot to keep students engaged.
-
- Fee Follow-up: Reach out to fee defaulters, understand concerns, and resolve issues to ensure timely payments.
-
- Classroom Presence: Attend assigned student sessions, observe proactively, and resolve issues that may impact satisfaction.
-
Skills Required
1. Communication & Relationship Management
- Fluent in Tamil (mandatory); English preferred.
- Strong interpersonal skills, empathy, and conflict resolution.
2. Academic & Curriculum Understanding
- Ability to explain curriculum milestones simply and clearly.
- Analytical mindset to judge student progression speed.
3. Problem Solving & Coordination
- Skilled at identifying learning/batch/motivation issues.
- Proactive in troubleshooting with Ops/Coaching teams.
- Basic counselling ability to handle disengaged students.
4. Organizational & Operational Skills
- Strong in follow-up, tracking attendance, and reporting.
- Comfortable with CRMs, spreadsheets, and student management tools.
5. Sales & Retention Skills
- Professional in handling fee collections.
- Ability to motivate parents to support practice and tournament participation.
- Retention-focused, aiming to minimize dropouts.
6. General Attributes
- Positive, approachable, and solution-oriented.
- Attention to detail, ability to multitask.
- Self-motivated; works independently and in a team.
Ideal Candidate
- Empathetic communicator – engages parents with confidence, clarity, and care.
- Organized problem-solver – tracks progress, coordinates with teams, and resolves issues proactively.
- Retention-focused professional – committed to student success, parental involvement, and smooth fee collection.
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Walkin Drive Location: No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur , Chennai, Tamil Nadu,
Date: 26 September 2025
Timing - 11AM to 2.30 PM
Work Location: Chennai (5 Days Work From Office)
Experience Required: FRESHERS (Arts & Science)
Education: Bachelor's Degree (Tech Courses in networking and candidate should be a graduate in Arts and science only)
Qualifications which are not eligible to apply are: (BTECH, MCA, MSC, MTECH, BE.)
Contact Person - M Prideep Raj / Vishnu B
Job Summary:
We are looking for enthusiastic and detail-oriented fresh graduates FROM Arts and Science background.
1) Excellent Communication
2) willingness to work from office - all 5days
3) willingness to work in US Hrs (Night Shift)
Walk in date: 26 September 2025 (11 AM to 2:30 PM )
Walk in Venue:
No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur , Chennai, Tamil Nadu,
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Customer Service Representative
Posted today
Job Viewed
Job Description
HCLTECH- Walk in Drive Interview on 26_September_ Freshers_ Voice Process
Walkin Drive Location: No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur , Chennai, Tamil Nadu,
Date: 26 September 2025
Timing - 11AM to 2.30 PM
Work Location: Chennai (5 Days Work From Office)
Experience Required: FRESHERS (Arts & Science)
Education: Bachelor's Degree (Tech Courses in networking and candidate should be a graduate in Arts and science only)
Qualifications which are not eligible to apply are: (BTECH, MCA, MSC, MTECH, BE.)
Contact Person - M Prideep Raj / Vishnu B
Job Summary:
We are looking for enthusiastic and detail-oriented fresh graduates FROM Arts and Science background.
1) Excellent Communication
2) willingness to work from office - all 5days
3) willingness to work in US Hrs (Night Shift)
Walk in date: 26 September 2025 (11 AM to 2:30 PM )
Walk in Venue:
No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur , Chennai, Tamil Nadu,
Customer Service Representative
Posted today
Job Viewed
Job Description
HCL Tech - Mega Walkin Drive for Freshers _ 24th to 26th Sep 25
Designation: Customer Service Associate
- Any Freshers can walk in for the interviews. (Arts and Science, MBA, MA, MSC, M.com Also can apply)
- 2025 Passed outs can walk in with final semester result copy is mandatory.
Educational Qualification: Graduate in any stream.
*Engineering graduates will not be considered*
Shift: Us Shifts
Mode of interview: Walkin
Date: 24th to 26th Sep 25
Timing: 11:30 AM to 3:00 PM
Contact HR: Monica Celeen G
Work Location: Sholinganallur
Interview Location: HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119
You can also refer your friends for this role.
Perks and Benefits :
MNC
Cab facility (two way) (Upto 30 Kms Only)
Salary : great in the industry
Excellent working environment
Free Cab for female employees
International Trainers
World class exposure
How You'll Grow
At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Why Us
We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees.
Our company is extremely diverse with 165 nationalities represented.
We offer the opportunity to work with colleagues across the globe.
We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.
Customer Service Representative
Posted today
Job Viewed
Job Description
The customer service representative serves as the primary bridge between parents, students, and the club — ensuring parents are informed, engaged, and satisfied with their child’s progress. They track student performance, resolve academic or operational issues, prevent dropouts, and support fee collection while proactively coordinating with coaches and the operations team.
- Parent Engagement : Build strong relationships with parents, regularly check in on satisfaction, and serve as the human face of the club.
- Curriculum Support : Understand the curriculum thoroughly, answer parent queries confidently, and guide them on upcoming milestones.
- Progress Tracking : Monitor each student’s learning pace; escalate issues to Ops/Coaches and work on solutions where needed.
- Batch Management : Assess whether assigned batches suit each student and reassign when necessary for better fit.
- Parent Deliverables : Educate parents about their responsibilities (e.g., creating Lichess accounts, encouraging tournament participation) and ensure compliance.
- Retention & Dropout Prevention : Spot disinterest early, understand challenges, and troubleshoot to keep students engaged.
- Fee Follow-up : Reach out to fee defaulters, understand concerns, and resolve issues to ensure timely payments.
- Classroom Presence : Attend assigned student sessions, observe proactively, and resolve issues that may impact satisfaction.
1. Communication & Relationship Management
- Fluent in Tamil (mandatory) ; English preferred.
- Strong interpersonal skills, empathy, and conflict resolution.
2. Academic & Curriculum Understanding
- Ability to explain curriculum milestones simply and clearly.
- Analytical mindset to judge student progression speed.
3. Problem Solving & Coordination
- Skilled at identifying learning/batch/motivation issues.
- Proactive in troubleshooting with Ops/Coaching teams.
- Basic counselling ability to handle disengaged students.
4. Organizational & Operational Skills
- Strong in follow-up, tracking attendance, and reporting.
- Comfortable with CRMs, spreadsheets, and student management tools.
5. Sales & Retention Skills
- Professional in handling fee collections.
- Ability to motivate parents to support practice and tournament participation.
- Retention-focused, aiming to minimize dropouts.
6. General Attributes
- Positive, approachable, and solution-oriented.
- Attention to detail, ability to multitask.
- Self-motivated; works independently and in a team.
- Empathetic communicator – engages parents with confidence, clarity, and care.
- Organized problem-solver – tracks progress, coordinates with teams, and resolves issues proactively.
- Retention-focused professional – committed to student success, parental involvement, and smooth fee collection.