8,711 Customer Service Support jobs in India

DEPARTMENT: Customer Service

DESIGNATION: Executive

Experience: 3-4 Years

Employment Type: Full-Time

1. Material Inward

• When faulty material is received from sites, it must be recorded properly in the system.
• A clear entry should be made with details of site, dealer, and product issue.
• The faulty material should then be handed over to the QA (Quality Assurance) Department for inspection and analysis.

2. Material Outward

Whenever material is sent from production to a site engineer for complaint resolution, it should be systematically recorded .

An Excel Sheet must be maintained with details like:

• Site name
• Material description & quantity
• Dispatch date & Invoice details
• Name of engineer receiving material

3. Complaint Validation (Pre-call with Dealer)

• Before site visit, hotline validates complaints on call with dealer.
• Ensures dealer arranges ladder, manpower, and access to location .
• Saves engineer’s time and avoids unnecessary site visits.

4. Engineers’ Guidance on Call

• Hotline provides technical guidance remotely.
• Many minor issues (like wiring polarity, fuse replacement, driver reset) can be solved without sending an engineer.

5. Material Packing

Material send on site to engineers.

6. On-call Resolution of Display Issues

• For signage (Monolith, Totem, Smart Pylon), hotline helps adjust brightness, rate display, or reset errors.
• Many rate-changing issues can be solved by hotline engineers guiding the dealer live.
• Improves first-time resolution rate.

7. Electrical Support (Finding Local Electrician)

• For quick site resolution, when company engineers are unavailable, the hotline should coordinate with dealers to arrange electricians from local areas .
• After resolution, the hotline must also follow up with the dealer to confirm the issue is closed.
• The electrician charges should be within a standardized, low-cost package , ensuring cost-effectiveness and transparency.
• This process reduces downtime, saves travel time for engineers, and keeps the petrol pump operational.

Skill Set Required

1. Technical & Domain Knowledge

• Understanding of material inward & outward processes
• Knowledge of Quality Assurance (QA) and inspection procedures
• Basic electrical and electronics knowledge (wiring polarity, fuses, drivers, signage displays)
• Familiarity with signage systems (Monolith, Totem, Smart Pylon, Smart Displays)

2. Documentation & System Handling

• Proficiency in MS Excel (tracking dispatches, maintaining records)
• Ability to document complaints and resolutions clearly in system/software
• Record keeping of invoice, site, dealer, and engineer details

3. Communication & Coordination

• Strong verbal and written communication skills (for dealer/engineer coordination)
• Ability to validate complaints with dealers before site visits
• Skill in explaining technical solutions over calls to engineers/dealers
• Capability to coordinate with local electricians and negotiate standardized charges

4. Problem-Solving & Troubleshooting

• Remote technical troubleshooting ability (guiding dealers on polarity, fuse, reset, display errors)
• Quick decision-making to avoid unnecessary site visits
• Ability to prioritize complaints and escalate major issues timely

5. Customer Handling & Service Orientation

• Customer-first approach to ensure downtime is minimized
• Polite but firm communication with dealers regarding support requirements (ladder, manpower, site access)
• Ensuring first-time resolution (FTR) rate improvement

6. Planning & Logistics

• Knowledge of material packing standards for safe dispatch
• Monitoring material movement (inward & outward) to ensure accountability
• Ensuring timely follow-ups after resolution

7. Behavioral Skills

• Team collaboration with QA, Production, and Service Engineers
• Attention to detail and accuracy in data entry
• Ability to work under pressure and handle multiple complaints simultaneously

Qualifications & Experience:

Diploma/Degree in Electrical, Electronics, or related field.

1–3 years of experience in customer support, service coordination, or hotline technical support (preferred in manufacturing, signage, or electrical equipment industry).

Shift Timings : 06:00 AM TO 03:00 PM/ 11:00 PM TO 08:00 AM / 06:00 PM TO 03:00 AM

Job Description

Responsible for providing correct & effective communication to existing & prospective customers about products & their applications

Responsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in Company as a partner of choice

Responsible for collecting data and managing it

Responsible for identifying customer needs and closing query calls

Conduct telephonic interaction with customers provide information about product and services.

Acquire and analyze relevant information to evaluate validity of concern.

Education:

Minimum qualification: 12th Pass

Preferred Experience:

0-6 Months post graduation; experience in Customer Support to UK/USA/Australian Client

Mandatory Skills:

Self motivated

Good Communication Skills

Core Selling Skills

Good Customer Relationship Management Skills

Job Types: Full-time, Permanent

Benefits:

Food provided

Paid time off

Provident Fund

Language:

English (Required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹19,000.00 - ₹25,000.00 per month

Benefits:

Food provided

Leave encashment

Paid sick time

Paid time off

Provident Fund

Schedule:

Evening shift

Fixed shift

Night shift

UK shift

US shift

Experience:

Total work: 1 year (Preferred)

Location:

Navrangpura, Ahmedabad, Gujarat (Preferred)

Technomine (92740 18561)

DEPARTMENT: Customer Service

DESIGNATION: Executive

Experience: 3-4 Years

Employment Type: Full-Time

1. Material Inward

• When faulty material is received from sites, it must be recorded properly in the system.
• A clear entry should be made with details of site, dealer, and product issue.
• The faulty material should then be handed over to the QA (Quality Assurance) Department for inspection and analysis.

2. Material Outward

Whenever material is sent from production to a site engineer for complaint resolution, it should be systematically recorded.

An Excel Sheet must be maintained with details like:

• Site name
• Material description & quantity
• Dispatch date & Invoice details
• Name of engineer receiving material

3. Complaint Validation (Pre-call with Dealer)

• Before site visit, hotline validates complaints on call with dealer.
• Ensures dealer arranges ladder, manpower, and access to location.
• Saves engineer’s time and avoids unnecessary site visits.

4. Engineers’ Guidance on Call

• Hotline provides technical guidance remotely.
• Many minor issues (like wiring polarity, fuse replacement, driver reset) can be solved without sending an engineer.

5. Material Packing

Material send on site to engineers.

6. On-call Resolution of Display Issues

• For signage (Monolith, Totem, Smart Pylon), hotline helps adjust brightness, rate display, or reset errors.
• Many rate-changing issues can be solved by hotline engineers guiding the dealer live.
• Improves first-time resolution rate.

7. Electrical Support (Finding Local Electrician)

• For quick site resolution, when company engineers are unavailable, the hotline should coordinate with dealers to arrange electricians from local areas.
• After resolution, the hotline must also follow up with the dealer to confirm the issue is closed.
• The electrician charges should be within a standardized, low-cost package, ensuring cost-effectiveness and transparency.
• This process reduces downtime, saves travel time for engineers, and keeps the petrol pump operational.

Skill Set Required

1. Technical & Domain Knowledge

• Understanding of material inward & outward processes
• Knowledge of Quality Assurance (QA) and inspection procedures
• Basic electrical and electronics knowledge (wiring polarity, fuses, drivers, signage displays)
• Familiarity with signage systems (Monolith, Totem, Smart Pylon, Smart Displays)

2. Documentation & System Handling

• Proficiency in MS Excel (tracking dispatches, maintaining records)
• Ability to document complaints and resolutions clearly in system/software
• Record keeping of invoice, site, dealer, and engineer details

3. Communication & Coordination

• Strong verbal and written communication skills (for dealer/engineer coordination)
• Ability to validate complaints with dealers before site visits
• Skill in explaining technical solutions over calls to engineers/dealers
• Capability to coordinate with local electricians and negotiate standardized charges

4. Problem-Solving & Troubleshooting

• Remote technical troubleshooting ability (guiding dealers on polarity, fuse, reset, display errors)
• Quick decision-making to avoid unnecessary site visits
• Ability to prioritize complaints and escalate major issues timely

5. Customer Handling & Service Orientation

• Customer-first approach to ensure downtime is minimized
• Polite but firm communication with dealers regarding support requirements (ladder, manpower, site access)
• Ensuring first-time resolution (FTR) rate improvement

6. Planning & Logistics

• Knowledge of material packing standards for safe dispatch
• Monitoring material movement (inward & outward) to ensure accountability
• Ensuring timely follow-ups after resolution

7. Behavioral Skills

• Team collaboration with QA, Production, and Service Engineers
• Attention to detail and accuracy in data entry
• Ability to work under pressure and handle multiple complaints simultaneously

Qualifications & Experience:

Diploma/Degree in Electrical, Electronics, or related field.

1–3 years of experience in customer support, service coordination, or hotline technical support (preferred in manufacturing, signage, or electrical equipment industry).

Shift Timings : 06:00 AM TO 03:00 PM/ 11:00 PM TO 08:00 AM / 06:00 PM TO 03:00 AM

Job Description

Responsible for providing correct & effective communication to existing & prospective customers about products & their applications

Responsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in Company as a partner of choice

Responsible for collecting data and managing it

Responsible for identifying customer needs and closing query calls

Conduct telephonic interaction with customers provide information about product and services.

Acquire and analyze relevant information to evaluate validity of concern.

Education:

Minimum qualification: 12th Pass

Preferred Experience:

0-6 Months post graduation; experience in Customer Support to UK/USA/Australian Client

Mandatory Skills:

Self motivated

Good Communication Skills

Core Selling Skills

Good Customer Relationship Management Skills

Job Types: Full-time, Permanent

Benefits:

Food provided

Paid time off

Provident Fund

Language:

English (Required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹19,000.00 - ₹25,000.00 per month

Benefits:

Food provided

Leave encashment

Paid sick time

Paid time off

Provident Fund

Schedule:

Evening shift

Fixed shift

Night shift

UK shift

US shift

Experience:

Total work: 1 year (Preferred)

Location:

Navrangpura, Ahmedabad, Gujarat (Preferred)

Technomine (92740 18561)

Shift Timings : 06:00 AM TO 03:00 PM/ 11:00 PM TO 08:00 AM / 06:00 PM TO 03:00 AMJob DescriptionResponsible for providing correct & effective communication to existing & prospective customers about products & their applicationsResponsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in Company as a partner of choiceResponsible for collecting data and managing itResponsible for identifying customer needs and closing query callsConduct telephonic interaction with customers provide information about product and services.Acquire and analyze relevant information to evaluate validity of concern.Education:Minimum qualification: 12th PassPreferred Experience:0-6 Months post graduation; experience in Customer Support to UK/USA/Australian ClientMandatory Skills:Self motivatedGood Communication SkillsCore Selling SkillsGood Customer Relationship Management SkillsJob Types: Full-time, PermanentBenefits:Food providedPaid time offProvident FundLanguage:English (Required)Work Location: In personJob Types: Full-time, PermanentPay: ₹19,000.00 - ₹25,000.00 per monthBenefits:Food providedLeave encashmentPaid sick timePaid time offProvident FundSchedule:Evening shiftFixed shiftNight shiftUK shiftUS shiftExperience:Total work: 1 year (Preferred)Location:Navrangpura, Ahmedabad, Gujarat (Preferred)Technomine (92740 18561)

DEPARTMENT: Customer Service

DESIGNATION: Executive

Experience: 3-4 Years

Employment Type: Full-Time

1. Material Inward

• When faulty material is received from sites, it must be recorded properly in the system.
• A clear entry should be made with details of site, dealer, and product issue.
• The faulty material should then be handed over to the QA (Quality Assurance) Department for inspection and analysis.

2. Material Outward

Whenever material is sent from production to a site engineer for complaint resolution, it should be systematically recorded .

An Excel Sheet must be maintained with details like:

• Site name
• Material description & quantity
• Dispatch date & Invoice details
• Name of engineer receiving material

3. Complaint Validation (Pre-call with Dealer)

• Before site visit, hotline validates complaints on call with dealer.
• Ensures dealer arranges ladder, manpower, and access to location .
• Saves engineer’s time and avoids unnecessary site visits.

4. Engineers’ Guidance on Call

• Hotline provides technical guidance remotely.
• Many minor issues (like wiring polarity, fuse replacement, driver reset) can be solved without sending an engineer.

5. Material Packing

Material send on site to engineers.

6. On-call Resolution of Display Issues

• For signage (Monolith, Totem, Smart Pylon), hotline helps adjust brightness, rate display, or reset errors.
• Many rate-changing issues can be solved by hotline engineers guiding the dealer live.
• Improves first-time resolution rate.

7. Electrical Support (Finding Local Electrician)

• For quick site resolution, when company engineers are unavailable, the hotline should coordinate with dealers to arrange electricians from local areas .
• After resolution, the hotline must also follow up with the dealer to confirm the issue is closed.
• The electrician charges should be within a standardized, low-cost package , ensuring cost-effectiveness and transparency.
• This process reduces downtime, saves travel time for engineers, and keeps the petrol pump operational.

Skill Set Required

1. Technical & Domain Knowledge

• Understanding of material inward & outward processes
• Knowledge of Quality Assurance (QA) and inspection procedures
• Basic electrical and electronics knowledge (wiring polarity, fuses, drivers, signage displays)
• Familiarity with signage systems (Monolith, Totem, Smart Pylon, Smart Displays)

2. Documentation & System Handling

• Proficiency in MS Excel (tracking dispatches, maintaining records)
• Ability to document complaints and resolutions clearly in system/software
• Record keeping of invoice, site, dealer, and engineer details

3. Communication & Coordination

• Strong verbal and written communication skills (for dealer/engineer coordination)
• Ability to validate complaints with dealers before site visits
• Skill in explaining technical solutions over calls to engineers/dealers
• Capability to coordinate with local electricians and negotiate standardized charges

4. Problem-Solving & Troubleshooting

• Remote technical troubleshooting ability (guiding dealers on polarity, fuse, reset, display errors)
• Quick decision-making to avoid unnecessary site visits
• Ability to prioritize complaints and escalate major issues timely

5. Customer Handling & Service Orientation

• Customer-first approach to ensure downtime is minimized
• Polite but firm communication with dealers regarding support requirements (ladder, manpower, site access)
• Ensuring first-time resolution (FTR) rate improvement

6. Planning & Logistics

• Knowledge of material packing standards for safe dispatch
• Monitoring material movement (inward & outward) to ensure accountability
• Ensuring timely follow-ups after resolution

7. Behavioral Skills

• Team collaboration with QA, Production, and Service Engineers
• Attention to detail and accuracy in data entry
• Ability to work under pressure and handle multiple complaints simultaneously

Qualifications & Experience:

Diploma/Degree in Electrical, Electronics, or related field.

1–3 years of experience in customer support, service coordination, or hotline technical support (preferred in manufacturing, signage, or electrical equipment industry).