6,530 Customer Service Support jobs in India
Customer Service Support
Posted today
Job Viewed
Job Description
- Transition management.
- Analytical.
- Account management.
- Customer service.
- Business strategy.
- Continuous improvement
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹28,000.00 per month
**Benefits**:
- Flexible schedule
- Paid sick time
- Provident Fund
- Work from home
Schedule:
- Flexible shift
Supplemental pay types:
- Overtime pay
- Shift allowance
Ability to commute/relocate:
- Sector 73, Sahibzada Ajit Singh Nagar, Punjab 160055: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Eng (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: One location
**Speak with the employer**
+91-XXX
Customer Service Support Advisor
Posted today
Job Viewed
Job Description
What you’ll be doing
1. Assists in the implementation of specific Customer Service management plans under supervision.
2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
The skills you’ll need
BillingCommunicationComplaint ManagementContinuous ImprovementCustomer Relationship ManagementDecision MakingEscalation ManagementGrowth MindsetInclusive LeadershipInformation ManagementIssue ResolutionProblem SolvingRequirements AnalysisStakeholder ManagementTechnical SupportTime ManagementOur leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Customer Service Support Manager
Posted today
Job Viewed
Job Description
Company Overview
Reliance Retail, India's largest and most profitable retailer, is known for its diversified omni-channel presence, providing outstanding value and superior quality to consumers. With over 15,000 stores and a significant digital presence, we serve more than 193 million loyal customers across major consumption sectors. Our commitment is to deliver an unmatched shopping experience through our extensive store network, robust supply chain, and innovative technology infrastructure, complemented by a well-trained workforce.
Job Overview
The Customer Service Support Manager position at Reliance Retail is a full-time, mid-level role located in Patna. Candidates should possess 4 to 6 years of experience, focusing on managing and enhancing customer satisfaction. The role involves leading a team of customer service professionals and ensuring high-quality service delivery. The successful candidate will be adept in communication, team management, and proficient in utilizing technology to optimize customer service operations.
Qualifications and Skills
- Proficiency in managing customer relationships and enhancing customer satisfaction through effective service delivery and support.
- Experience in SAP to streamline and manage customer support operations efficiently and effectively.
- Proven ability to manage and train customer associates to ensure consistent service levels and professional development. (Mandatory skill)
- Proficiency with Microsoft Office Suite and Google Docs for efficient documentation and reporting processes. (Mandatory skill)
- Excellent verbal and written communication skills to articulate and resolve customer issues effectively. (Mandatory skill)
- Strong conflict resolution skills to manage and resolve customer disputes and enhance customer satisfaction.
- Ability to analyze customer feedback and implement strategies for service improvement and customer retention.
- Experience in leading and motivating a customer service team, ensuring best practices are implemented consistently.
Roles and Responsibilities
- Manage daily operations of the customer service team, ensuring efficient and timely processing of customer requests and complaints.
- Develop, implement, and maintain customer service processes and systems that enhance service delivery and operational efficiency.
- Train and mentor customer service associates, fostering a team-oriented environment that promotes professional growth.
- Collaborate with cross-functional teams to address and resolve customer issues and improve overall service levels.
- Monitor key customer service metrics and implement continuous improvement strategies to meet service excellence objectives.
- Oversee the implementation of new customer service tools and technologies to enhance operational capabilities.
- Develop effective communication strategies to inform customers about product offerings, services, and policies.
- Coordinate feedback collection and analysis to identify trends and inform ongoing service improvement efforts.
Customer Service Support Advisor
Posted today
Job Viewed
Job Description
What you’ll be doing
1. Assists in the implementation of specific Customer Service management plans under supervision.
2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
The skills you’ll need
BillingCommunicationComplaint ManagementContinuous ImprovementCustomer Relationship ManagementDecision MakingEscalation ManagementGrowth MindsetInclusive LeadershipInformation ManagementIssue ResolutionProblem SolvingRequirements AnalysisStakeholder ManagementTechnical SupportTime ManagementOur leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Customer Service Support Manager
Posted 24 days ago
Job Viewed
Job Description
Company Overview
Reliance Retail, India's largest and most profitable retailer, is known for its diversified omni-channel presence, providing outstanding value and superior quality to consumers. With over 15,000 stores and a significant digital presence, we serve more than 193 million loyal customers across major consumption sectors. Our commitment is to deliver an unmatched shopping experience through our extensive store network, robust supply chain, and innovative technology infrastructure, complemented by a well-trained workforce.
Job Overview
The Customer Service Support Manager position at Reliance Retail is a full-time, mid-level role located in Patna. Candidates should possess 4 to 6 years of experience, focusing on managing and enhancing customer satisfaction. The role involves leading a team of customer service professionals and ensuring high-quality service delivery. The successful candidate will be adept in communication, team management, and proficient in utilizing technology to optimize customer service operations.
Qualifications and Skills
- Proficiency in managing customer relationships and enhancing customer satisfaction through effective service delivery and support.
- Experience in SAP to streamline and manage customer support operations efficiently and effectively.
- Proven ability to manage and train customer associates to ensure consistent service levels and professional development. (Mandatory skill)
- Proficiency with Microsoft Office Suite and Google Docs for efficient documentation and reporting processes. (Mandatory skill)
- Excellent verbal and written communication skills to articulate and resolve customer issues effectively. (Mandatory skill)
- Strong conflict resolution skills to manage and resolve customer disputes and enhance customer satisfaction.
- Ability to analyze customer feedback and implement strategies for service improvement and customer retention.
- Experience in leading and motivating a customer service team, ensuring best practices are implemented consistently.
Roles and Responsibilities
- Manage daily operations of the customer service team, ensuring efficient and timely processing of customer requests and complaints.
- Develop, implement, and maintain customer service processes and systems that enhance service delivery and operational efficiency.
- Train and mentor customer service associates, fostering a team-oriented environment that promotes professional growth.
- Collaborate with cross-functional teams to address and resolve customer issues and improve overall service levels.
- Monitor key customer service metrics and implement continuous improvement strategies to meet service excellence objectives.
- Oversee the implementation of new customer service tools and technologies to enhance operational capabilities.
- Develop effective communication strategies to inform customers about product offerings, services, and policies.
- Coordinate feedback collection and analysis to identify trends and inform ongoing service improvement efforts.
Customer Service Operations Support
Posted today
Job Viewed
Job Description
Job Summary
Join a dynamic team that sets the standard for excellence in the travel industry. As grow our presence in India, we’re seeking a Customer Service Executive to support the Senior Operations Executive in ensuring smooth daily operations and excellent service delivery. In this vital support role, you’ll assist with customer interactions, help resolve issues and contribute to operational efficiency. We’re looking for a motivated, detail-oriented individual with strong communication skills and a passion for travel. If you're eager to learn, collaborate, and grow in a fast-paced environment, we’d love to hear from you. Ready to make an impact?
REQUIRED EXPERIENCE & SKILLS
- Minimum 1–2 years of experience in customer service, preferably in the travel industry.
- Passion for delivering exceptional customer service and creating positive travel experiences.
- Ability to adapt quickly and work efficiently in a fast-paced, dynamic environment.
- Strong communication skills—both verbal and written—with a customer-focused approach.
- Basic problem-solving skills and a willingness to take initiative.
- Collaborative mindset with the ability to work well in a team environment.
- Comfortable working in rotational shifts and attending the office as required.
- Familiarity with MS Office tools (Word, Excel, Outlook) is essential.
- Experience with CRM systems or travel industry tools is a plus.
- Reliable, proactive, and open to learning and professional growth.
KEY TASKS AND RESPONSIBILITIES
▪ Assist in day-to-day customer service operations to ensure timely and accurate support.
▪ Respond promptly to customer inquiries via phone, email, or chat with professionalism.
▪ Handle routine issues and escalate complex cases to senior team members when needed.
▪ Coordinate with other departments to resolve customer concerns efficiently.
▪ Maintain clear records of customer interactions and service issues using CRM tools.
▪ Contribute to improving service processes by sharing insights and feedback.
▪ Support team initiatives and participate in regular team meetings and trainings.
▪ Demonstrate a positive and solution-oriented attitude in all customer interactions.
▪ Uphold company standards and deliver service aligned with business values.
▪ Take ownership of personal targets and contribute to team performance goals.
PLACE OF WORK AND WORKING HOURS
Place:
Pune Working Days:
Monday to Friday Working Hours:
Rotational from 8 AM to 8 PM
Please note:
Working days and hours may vary based on operational requirement.
Customer Service Technical Support Administrator
Posted today
Job Viewed
Job Description
We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
Your Opportunity?
Join the Pearson VUE operations team where we are dedicated to helping support candidates and clients throughout their certification testing process. The OnVUE Tech Support Team is an escalation point for our global testing candidates who may experience technical issues during the OnVUE exam process. As an OnVUE Technical Support Coordinator, you will focus on both live troubleshooting and post-issue research within the Pearson VUE case management system?If you are looking to work with a company that cares about its employees, including the importance of work-life balance, takes ownership of customer satisfaction, and cultivates an environment that integrates our Pearson values into everything we do - this is the place for you.
This is a candidate-facing role, where our coordinators will personally connect with test takers to offer support, guidance, and reassurance while walking customers through basic troubleshooting steps. Like every department within Pearson, our work goes beyond just delivering exams, and focuses on our ability to allow learners to flourish. We are looking for team members who are ready and able to deliver a first-class level of customer service to our candidates and clients through skills we will help sharpen and grow. Our teams focus heavily on the importance of empathy and responding to candidate concerns - we don't shy away from real-time feedback and consistent conversations with staff to ensure we never lose sight of our overall team, department, and company goals.
**Title:** OnVUE Technical Support Coordinator?
**Location:** We are a global company and department, with team members are based in Bloomington, Minnesota and Noida, India. This position is based in Bloomington Minnesota.
**Hours:** You will be working a regular full-time position - working a 40-hour shift each week. We are hiring available shifts which will include hours in the afternoon/evening and/or weekends. For example, Sunday - Thursday, Saturday - Wednesday, Thursday - Monday or Tuesday - Saturday. Subject to change based on business needs.
**New Hire Training:** During your first few weeks of onboarding, you'll be asked to adhere to a training schedule that allows our teams to show you the ropes and create a foundation of required knowledge you'll use throughout your career with Pearson.
PRIMARY RESPONSIBILITIES?
Technical Support and Troubleshooting?
Respond to candidate issues by analyzing the situation and performing necessary and appropriate actions to reach a resolution by using internal processes and critical thinking skills.
Actively demonstrate the application of concepts and guidelines.
Using an internal case management system to complete tasks and find best solutions for candidates while adhering and upholding client policies and internal procedures.
Collect essential and relevant information to highlight trends, sharing findings with internal stakeholders to drive solutioning.
Follow through on commitments and take responsibility for results, effectively prioritizing tasks. Identify and proposes solutions for barriers to leadership.
**Deliver first-class customer service**
Understands the expectations of a test taker and able to adapt your communication style to meet the needs of a conversation while delivering service that exceeds customer's needs within department guidelines.
Effective verbal and written communication skills. Provide clear and concise directions to live candidates while troubleshooting, and/or explaining policies and/or testing procedures.
Anticipate candidate needs, identifies, and resolves issues that impact the delivery of quality service.
Use active listening to understand the candidate's concerns, demonstrating comprehension of the issue through the use of asking probing questions, providing supportive directions, and empathetic reassurance during high-stress situations.
Ability to research, analyze, interpret, and document candidate interactions.
Exhibits a positive can-do attitude and approach to tasks; meets new challenges and changes with an open mind; demonstrates commitment to the role and supporting a candidate.
Background Requirements
Education and Experience
Minimum High School Diploma or equivalent?
Customer service experience preferred
Basic technical troubleshooting experience preferred
**Key characteristics we are looking for**
Passion for customer service and find joy in helping others succeed.
Has a patient, positive, compassionate, and friendly demeanor.
Thrive working with a team and technology.
Eagerness to learn and willing to adapt to situations as business needs change and demand for service grows.
Proficient standard technology including Windows, Microsoft 360 OneDrive, Excel, Word, and other related applications.
Conflict management skills; diplomatic and sees feedback as an opportunity for growth.
Time management skills; can quickly and effectively adapt to changes.
Ability to deal with ambiguity and overcome objections.
Strong attention to detail.
Willing and able to work assigned shifts, flexible work arrangements and time off?may be limited during specific times due to business demands. All overtime must be approved in advance.
1176172
**Job:** Customer Service Technical Support
**Job Family:** CUSTOMER SERVICE
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 19283
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Customer Service Technical Support Administrator
Posted today
Job Viewed
Job Description
We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
Your Opportunity?
Join the Pearson VUE operations team where we are dedicated to helping support candidates and clients throughout their certification testing process. The OnVUE Tech Support Team is an escalation point for our global testing candidates who may experience technical issues during the OnVUE exam process. As an OnVUE Technical Support Coordinator, you will focus on both live troubleshooting and post-issue research within the Pearson VUE case management system?If you are looking to work with a company that cares about its employees, including the importance of work-life balance, takes ownership of customer satisfaction, and cultivates an environment that integrates our Pearson values into everything we do - this is the place for you.
This is a candidate-facing role, where our coordinators will personally connect with test takers to offer support, guidance, and reassurance while walking customers through basic troubleshooting steps. Like every department within Pearson, our work goes beyond just delivering exams, and focuses on our ability to allow learners to flourish. We are looking for team members who are ready and able to deliver a first-class level of customer service to our candidates and clients through skills we will help sharpen and grow. Our teams focus heavily on the importance of empathy and responding to candidate concerns - we don't shy away from real-time feedback and consistent conversations with staff to ensure we never lose sight of our overall team, department, and company goals.
**Title:** OnVUE Technical Support Coordinator?
**Location:** We are a global company and department, with team members are based in Bloomington, Minnesota and Noida, India. This position is based in Bloomington Minnesota.
**Hours:** You will be working a regular full-time position - working a 40-hour shift each week. We are hiring available shifts which will include hours in the afternoon/evening and/or weekends. For example, Sunday - Thursday, Saturday - Wednesday, Thursday - Monday or Tuesday - Saturday. Subject to change based on business needs.
**New Hire Training:** During your first few weeks of onboarding, you'll be asked to adhere to a training schedule that allows our teams to show you the ropes and create a foundation of required knowledge you'll use throughout your career with Pearson.
PRIMARY RESPONSIBILITIES?
Technical Support and Troubleshooting?
Respond to candidate issues by analyzing the situation and performing necessary and appropriate actions to reach a resolution by using internal processes and critical thinking skills.
Actively demonstrate the application of concepts and guidelines.
Using an internal case management system to complete tasks and find best solutions for candidates while adhering and upholding client policies and internal procedures.
Collect essential and relevant information to highlight trends, sharing findings with internal stakeholders to drive solutioning.
Follow through on commitments and take responsibility for results, effectively prioritizing tasks. Identify and proposes solutions for barriers to leadership.
**Deliver first-class customer service**
Understands the expectations of a test taker and able to adapt your communication style to meet the needs of a conversation while delivering service that exceeds customer's needs within department guidelines.
Effective verbal and written communication skills. Provide clear and concise directions to live candidates while troubleshooting, and/or explaining policies and/or testing procedures.
Anticipate candidate needs, identifies, and resolves issues that impact the delivery of quality service.
Use active listening to understand the candidate's concerns, demonstrating comprehension of the issue through the use of asking probing questions, providing supportive directions, and empathetic reassurance during high-stress situations.
Ability to research, analyze, interpret, and document candidate interactions.
Exhibits a positive can-do attitude and approach to tasks; meets new challenges and changes with an open mind; demonstrates commitment to the role and supporting a candidate.
Background Requirements
Education and Experience
Minimum High School Diploma or equivalent?
Customer service experience preferred
Basic technical troubleshooting experience preferred
**Key characteristics we are looking for**
Passion for customer service and find joy in helping others succeed.
Has a patient, positive, compassionate, and friendly demeanor.
Thrive working with a team and technology.
Eagerness to learn and willing to adapt to situations as business needs change and demand for service grows.
Proficient standard technology including Windows, Microsoft 360 OneDrive, Excel, Word, and other related applications.
Conflict management skills; diplomatic and sees feedback as an opportunity for growth.
Time management skills; can quickly and effectively adapt to changes.
Ability to deal with ambiguity and overcome objections.
Strong attention to detail.
Willing and able to work assigned shifts, flexible work arrangements and time off?may be limited during specific times due to business demands. All overtime must be approved in advance.
1176172
**Job:** Customer Success
**Job Family:** GO_TO_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 20286
#LI-REMOTE
Customer Care
Posted today
Job Viewed
Job Description
Job Description
:- Provide splendid customer services to customers in a friendly and courteous manner at all times.
- Adherence to quality and compliance guidelines.
- Ability to take quick decisions and respond to Customer inquiries and ensuring that the Customer's Issues are attended promptly and all their concerns are resolved immediately.
- Customer service background.
- Able to work in 24/7 environment.
Qualification:
Graduates and Undergraduates available
(Full time Degree students not eligible only distance course students)
Other Requirements:
- Strong Interpersonal, Communication and Listening Skills.
- Must possess Excellent Verbal Communication.
Experience: Freshers Eligible
Shift :Rotational shift
Work Days: 5.5 days working with Rotational week offs.