13,089 Customer Success Associate jobs in India

Job Description – GCC- Associate/Sr Associate Customer Success(Service), Pune

EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot.

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!

ABOUT THE JOB: This position is part of our Customer Success Team which handles both inbound and outbound transactional customer interactions. The Customer Success Associate serves as a key liaison between WillScot and our customers, ensuring a seamless experience. The role is responsible for managing service requests, reviewing invoices, resolving issues, and maintaining high standards of customer satisfaction.

WHAT YOU'LL BE DOING: Customer Support

• Serve as the primary point of contact for customer transactions from order initiation to return.

• Accurately process transactional orders, including:

• Signed lease agreements/contracts and purchase orders.

• Tax exemption certificates.

• Customer invoicing details and ACH payment setup.

• Manual invoice requests and payment processing.

• Proactive outreach regarding fees or disputes.

• Manage service requests via CRM:

• Triage and resolve issues via phone.

• Create and track service tasks.

• Communicate scheduling and post-service follow-up.

• Ensure proper billing and resolution.

• Provide general support:

• Handle inbound calls and proactively reach out to customers nearing lease end.

• Coordinate relocations and onsite takeovers.

• Process change requests and expired purchase orders.

• Escalate complex issues to specialists as needed. Customer Focus

• Strive for first-call resolution and proactive problem-solving.

• Use Net Promoter System (NPS) feedback to improve service and address internal issues.

• Build and maintain strong relationships with internal and external stakeholders.

Education And Qualifications:

• Graduate in any stream, with 3+ years of relevant experience will be considered.

• Proven experience in customer support or service, with the ability to work independently and collaboratively in a fast-paced environment.

• Strong English communication skills (verbal and written), active listening, and conflict resolution.

• Ability to multitask, prioritize, and manage time effectively. Handle high volumes of inbound/outbound calls and identify upsell opportunities.

• Proficiency in MS Office (Excel, Word, Outlook); CRM experience preferred (Salesforce a plus).

• Customer-focused mindset with adaptability to various personalities and needs.

• Maintain accurate records of customer interactions and documentation.

• Exhibit high attention to detail and follow established communication procedures. Physical Requirements

Are you a problem solver with a passion for helping customers succeed ? Use your communication skills and troubleshooting ability to delight thousands of users worldwide! As a Customer Success Associate , you’ll work closely with our co-founders and product specialists to ensure our product becomes a key part of our customers' business success.

What Your Week Looks Like:

Support & Troubleshoot: Respond to complex product queries from highly qualified customers via chat, email, and phone.

Hands-On Assistance: Engage in remote web sessions to diagnose and resolve technical issues.

Collaborate & Solve: Work with product specialists to find creative solutions to business challenges.

Follow Up & Ensure Success: Proactively check in with customers to ensure their issues are fully resolved.

Test & Improve: Identify product malfunctions and report them for enhancement.

Stay Cool Under Pressure: Because great support comes with patience and a smile .

What We’re Looking For:

1-2 years of experience in Application Support, Customer Success, or Technical Support.

Bachelor’s degree in Computer Science, Engineering, or a related field.

️ Fluent English communication with excellent comprehension and the ability to "read between the lines."

Flexibility to work in shifts.

Work Mode: Work From Office

Location: Pune

Position: Customer Success Associate

Key Responsibilities

• Engage with customers proactively to provide excellent service and support.
• Ensure smooth onboarding and ongoing support to enhance customer satisfaction.
• Address customer queries and resolve issues efficiently with a focus on retention and growth.
• Leverage sales acumen to identify opportunities for upselling and cross-selling.
• Maintain accurate records of customer interactions and feedback.

Required Skills & Qualifications

• Education: Graduate in any field.
• Languages: English and Hindi (mandatory).
• Additional proficiency in Tamil / Malayalam / Kannada / Assamese / Odia / Bengali / Gujarati will be an added advantage.
• Excellent communication skills in English and Hindi with no MTI/RTI, grammatical, or pronunciation errors.
• Strong interpersonal skills with a customer-first approach.
• Fresher and experienced candidates are welcome to apply.
• Preferred: Experience in Insurance and/or customer-facing sales roles.

Interview Process

• HR Round
• Versant 5 (Certified)
• Written Assessment
• Operations Round
• Client Round

Employment Details

• Shift: Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
• Working Days: 6 days a week.

Job Description – GCC- Associate/Sr Associate Customer Success(Service), Pune

EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot.

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!

ABOUT THE JOB: This position is part of our Customer Success Team which handles both inbound and outbound transactional customer interactions. The Customer Success Associate serves as a key liaison between WillScot and our customers, ensuring a seamless experience. The role is responsible for managing service requests, reviewing invoices, resolving issues, and maintaining high standards of customer satisfaction.

WHAT YOU'LL BE DOING: Customer Support

• Serve as the primary point of contact for customer transactions from order initiation to return.

• Accurately process transactional orders, including:

• Signed lease agreements/contracts and purchase orders.

• Tax exemption certificates.

• Customer invoicing details and ACH payment setup.

• Manual invoice requests and payment processing.

• Proactive outreach regarding fees or disputes.

• Manage service requests via CRM:

• Triage and resolve issues via phone.

• Create and track service tasks.

• Communicate scheduling and post-service follow-up.

• Ensure proper billing and resolution.

• Provide general support:

• Handle inbound calls and proactively reach out to customers nearing lease end.

• Coordinate relocations and onsite takeovers.

• Process change requests and expired purchase orders.

• Escalate complex issues to specialists as needed. Customer Focus

• Strive for first-call resolution and proactive problem-solving.

• Use Net Promoter System (NPS) feedback to improve service and address internal issues.

• Build and maintain strong relationships with internal and external stakeholders.

Education And Qualifications:

• Graduate in any stream, with 3+ years of relevant experience will be considered.

• Proven experience in customer support or service, with the ability to work independently and collaboratively in a fast-paced environment.

• Strong English communication skills (verbal and written), active listening, and conflict resolution.

• Ability to multitask, prioritize, and manage time effectively. Handle high volumes of inbound/outbound calls and identify upsell opportunities.

• Proficiency in MS Office (Excel, Word, Outlook); CRM experience preferred (Salesforce a plus).

• Customer-focused mindset with adaptability to various personalities and needs.

• Maintain accurate records of customer interactions and documentation.

• Exhibit high attention to detail and follow established communication procedures. Physical Requirements

Are you a problem solver with a passion for helping customers succeed? Use your communication skills and troubleshooting ability to delight thousands of users worldwide! As a Customer Success Associate, you’ll work closely with our co-founders and product specialists to ensure our product becomes a key part of our customers' business success.

What Your Week Looks Like:

Support & Troubleshoot: Respond to complex product queries from highly qualified customers via chat, email, and phone.

Hands-On Assistance: Engage in remote web sessions to diagnose and resolve technical issues.

Collaborate & Solve: Work with product specialists to find creative solutions to business challenges.

Follow Up & Ensure Success: Proactively check in with customers to ensure their issues are fully resolved.

Test & Improve: Identify product malfunctions and report them for enhancement.

Stay Cool Under Pressure: Because great support comes with patience and a smile.

What We’re Looking For:

1-2 years of experience in Application Support, Customer Success, or Technical Support.

Bachelor’s degree in Computer Science, Engineering, or a related field.

Fluent English communication with excellent comprehension and the ability to "read between the lines."

Flexibility to work in shifts.

A positive attitude, empathy, and customer-first mindset.

Meticulous, systematic, and detail-oriented approach.

Extrasensory perception (ESP) to read customer minds is a plus!

Why Join Us?

Be part of a global team solving real-world challenges.

Learn and grow by working directly with our co-founders and product specialists.

Make an impact by ensuring customers get the best experience with our product.

Ready to delight and empower customers?

Apply now!

Are you a problem solver with a passion for helping customers succeed ? Use your communication skills and troubleshooting ability to delight thousands of users worldwide! As a Customer Success Associate , you’ll work closely with our co-founders and product specialists to ensure our product becomes a key part of our customers' business success.

What Your Week Looks Like:

Support & Troubleshoot: Respond to complex product queries from highly qualified customers via chat, email, and phone.

Hands-On Assistance: Engage in remote web sessions to diagnose and resolve technical issues.

Collaborate & Solve: Work with product specialists to find creative solutions to business challenges.

Follow Up & Ensure Success: Proactively check in with customers to ensure their issues are fully resolved.

Test & Improve: Identify product malfunctions and report them for enhancement.

Stay Cool Under Pressure: Because great support comes with patience and a smile .

What We’re Looking For:

1-2 years of experience in Application Support, Customer Success, or Technical Support.

Bachelor’s degree in Computer Science, Engineering, or a related field.

️ Fluent English communication with excellent comprehension and the ability to "read between the lines."

Flexibility to work in shifts.

Work Mode: Work From Office

Location: Pune

Position: Customer Success Associate

Key Responsibilities

• Engage with customers proactively to provide excellent service and support.
• Ensure smooth onboarding and ongoing support to enhance customer satisfaction.
• Address customer queries and resolve issues efficiently with a focus on retention and growth.
• Leverage sales acumen to identify opportunities for upselling and cross-selling.
• Maintain accurate records of customer interactions and feedback.

Required Skills & Qualifications

• Education: Graduate in any field.
• Languages: English and Hindi (mandatory).
• Additional proficiency in Tamil / Malayalam / Kannada / Assamese / Odia / Bengali / Gujarati will be an added advantage.
• Excellent communication skills in English and Hindi with no MTI/RTI, grammatical, or pronunciation errors .
• Strong interpersonal skills with a customer-first approach.
• Fresher and experienced candidates are welcome to apply.
• Preferred: Experience in Insurance and/or customer-facing sales roles.

Interview Process

1. HR Round
2. Versant 5 (Certified)
3. Written Assessment
4. Operations Round
5. Client Round

Employment Details

• Shift: Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
• Working Days: 6 days a week.

Company Description

At  Faveo , we prioritize exceptional customer support by offering a comprehensive helpdesk and service desk solution. Our customer-centric approach ensures personalized interactions that build lasting relationships. Leveraging cutting-edge technology, robust security measures, customizable options, and omnichannel integration, we empower businesses to deliver unlimited and affordable support.

Role Description: Customer Success Specialist

Location:   Jammu

Type:   Full-time, On-site

Open to:   Freshers and experienced professionals

As a  Customer Success Specialist   at Faveo Helpdesk, you will be at the forefront of ensuring customer satisfaction. This role involves using your analytical skills, effective communication abilities, and problem-solving expertise to provide outstanding support and build strong customer relationships. You will contribute to delivering top-notch service on a daily basis, ensuring our customers achieve their goals with Faveo's solutions.

Key Responsibilities

• Provide exceptional customer support through various channels (email, chat, or phone).
  
• Ensure high levels of customer satisfaction by resolving issues efficiently and proactively.
  
• Analyze customer needs and feedback to enhance their experience and improve processes.
  
• Communicate effectively with customers, offering clear guidance and solutions.
  
• Collaborate with internal teams to address complex customer concerns.
  
• Assist in onboarding new customers and training them on Faveo Helpdesk solutions.
  
• Monitor and report on customer engagement and satisfaction metrics.
  

QualificationsRequired Skills:

• Strong  Customer Satisfaction   and  Customer Support   abilities.
  
• Excellent  Analytical Skills   and  Communication   capabilities.
  
• Proven ability to deliver excellent  Customer Service .
  
• Exceptional  Problem-Solving   and  Interpersonal   skills.
  
• Ability to work collaboratively in a team environment.
  

Preferred Skills:

• Familiarity with helpdesk software or ticketing systems.
  
• Bachelor's degree in Business Administration or a related field.
  
• Prior experience in customer service is an advantage.
  

Why Join Us?

• Be a part of a dynamic, growing organization that values innovation and customer focus.
  
• Gain hands-on experience working with advanced helpdesk solutions.
  
• Collaborate with a talented team in a supportive work environment.
  
• Enjoy opportunities for professional growth and development.