13,857 Customer Success Operations Intern jobs in India

Customer Success Operations Manager Overview

We are seeking a Customer Success Operations Manager to power the backbone of our Customer Success team. This role is focused on tooling, reporting, and process improvement, ensuring our Technical Success Managers (TSMs) have the systems and insights they need to deliver value to customers. You will own the administration of CS platforms, manage key reporting pipelines, and drive operational excellence across the organization.

Responsibilities

• Own day-to-day management of CS platform, including configuration, integrations, and ensuring adoption by TSMs

• Build and maintain dashboards in Datadog and Grafana to track customer health signals and platform performance

• Manage reporting pipelines from the database to support TSMs and leadership with accurate, actionable insights

• Provide light Salesforce administration (objects, fields, workflows, reports) to ensure CS data is structured and reliable

• Develop and automate reporting on customer adoption, engagement, segmentation, and risk signals

• Partner with CS leadership to create renewals forecasting dashboards and health score frameworks

• Ensure TSMs and leadership have timely access to consistent success metrics

• Document and optimize CS processes to improve efficiency and consistency

• Create repeatable playbooks for tracking customer journeys and success milestones

• Implement alerting mechanisms to notify TSMs of changes in customer usage or risk profiles

• Act as the central owner of CS tooling and backend workflows, reducing manual work for TSMs

• Ensure data integrity across Vitally, Salesforce, Datadog, and other platforms

• Continuously look for opportunities to automate reporting and operational tasks (GitLab for version control preferred)

Requirements

• 3+ years of experience in Customer Success Operations, Revenue Operations, or a related operations role

• Hands-on experience with Vitally (or similar CS platform such as Gainsight, ChurnZero, Totango)

• Experience with Datadog and Grafana for monitoring and visualization

• Proficiency in Athena or other SQL-based reporting environments • Salesforce administration skills at the object and reporting level

• Strong analytical ability to design, build, and automate dashboards and reports that tell a clear story

• Proven ability to translate CS team needs into repeatable, scalable workflows

• Experience with GitLab (or similar version control) for managing reporting and automation scripts

Nice to Haves

• Experience in renewals forecasting and segmentation modeling

• Familiarity with SIEM tools or security-focused reporting

• Exposure to scripting or automation (SQL, Python, or similar)

• Background in SaaS security, data-heavy, or technical CS environments What Success Looks Like

• CS leadership has accurate, real-time reporting on customer health, renewals risk, and adoption

• TSMs spend less time managing backend tools and more time driving value with customers

• Operational processes are documented, automated, and repeatable

• Tools and systems are managed proactively, with improvements suggested and implemented by this role

Responsive, formerly RFPIO, is looking for a dynamic Customer Success Operations Manager to partner with and support our growing Customer Success team. As a key member of the Customer Success Operations team, you’ll work closely with Customer Success leadership, as well as manage an offshore team of data analysts and systems administrators. You can expect to partner cross functionally with colleagues on Revenue Operations, Marketing, Product, and Sales teams. Your role will be vital, where you’ll build and enhance processes, systems, and analytics to help our Customer Success teams operate efficiently and effectively.

The ideal candidate will have a holistic approach to Responsive Customer Success Operations strategy. This leadership role is essential to scale our team most efficiently and effectively through proactive communication, domain expertise, project management, and a passion to continue to build our business.

How you’ll make an impact:

• Lead and develop a team of data analysts and systems administrators to deliver timely and insightful analyses to Customer Success Leadership
• Develop insights and recommendations on key objectives from initial hypotheses generation, analysis, and executive ready output
• Drive and optimize key processes and strategic initiatives in Customer Success - churn and retention analyses, resource allocation, insightful reporting, CSM performance tracking, customer feedback loops
• Develop and enforce operating rhythms across Customer Success for renewal forecasting, risk mitigation, and customer feedback
• Complete data analysis with large data sets to gather insights required to meet key business objectives and deliverables - GRR, renewal rates, churn analysis, product adoption metrics, retention forecasting, account health, NPS, adoption
• Define and document key processes across the Responsive Customer Lifecycle - account handoff, proactive touchpoints, cross-functional coordination
• Develop and maintain dashboards, reports, and data visualizations to provide actionable insights and support strategic decision making for the Customer Success leadership team and leadership

What we’d love to see:

• 10+ years experience working in Customer Success, Customer Success Operations, and/or Sales Operations
• Demonstrated ability to coach and grow direct reports
• Systems and process oriented, with experience analyzing customer data to support revenue goals - Excel / Google Sheets a must
• Sales/CSM Tool administration and/or reporting experience - SFDC experience required; Gainsight experience highly desirable.
• Ability to work collaboratively and drive projects from start to finish in a fast-paced environment
• Highly collaborative, team oriented, and comfortable leading cross-functional projects
• Professional writing and communication skills for both customer and executive audiences

Customer Success Operations Manager Overview

We are seeking a Customer Success Operations Manager to power the backbone of our Customer Success team. This role is focused on tooling, reporting, and process improvement, ensuring our Technical Success Managers (TSMs) have the systems and insights they need to deliver value to customers. You will own the administration of CS platforms, manage key reporting pipelines, and drive operational excellence across the organization.

Responsibilities

• Own day-to-day management of CS platform, including configuration, integrations, and ensuring adoption by TSMs

• Build and maintain dashboards in Datadog and Grafana to track customer health signals and platform performance

• Manage reporting pipelines from the database to support TSMs and leadership with accurate, actionable insights

• Provide light Salesforce administration (objects, fields, workflows, reports) to ensure CS data is structured and reliable

• Develop and automate reporting on customer adoption, engagement, segmentation, and risk signals

• Partner with CS leadership to create renewals forecasting dashboards and health score frameworks

• Ensure TSMs and leadership have timely access to consistent success metrics

• Document and optimize CS processes to improve efficiency and consistency

• Create repeatable playbooks for tracking customer journeys and success milestones

• Implement alerting mechanisms to notify TSMs of changes in customer usage or risk profiles

• Act as the central owner of CS tooling and backend workflows, reducing manual work for TSMs

• Ensure data integrity across Vitally, Salesforce, Datadog, and other platforms

• Continuously look for opportunities to automate reporting and operational tasks (GitLab for version control preferred)

Requirements

• 3+ years of experience in Customer Success Operations, Revenue Operations, or a related operations role

• Hands-on experience with Vitally (or similar CS platform such as Gainsight, ChurnZero, Totango)

• Experience with Datadog and Grafana for monitoring and visualization

• Proficiency in Athena or other SQL-based reporting environments • Salesforce administration skills at the object and reporting level

• Strong analytical ability to design, build, and automate dashboards and reports that tell a clear story

• Proven ability to translate CS team needs into repeatable, scalable workflows

• Experience with GitLab (or similar version control) for managing reporting and automation scripts

Nice to Haves

• Experience in renewals forecasting and segmentation modeling

• Familiarity with SIEM tools or security-focused reporting

• Exposure to scripting or automation (SQL, Python, or similar)

• Background in SaaS security, data-heavy, or technical CS environments What Success Looks Like

• CS leadership has accurate, real-time reporting on customer health, renewals risk, and adoption

• TSMs spend less time managing backend tools and more time driving value with customers

• Operational processes are documented, automated, and repeatable

• Tools and systems are managed proactively, with improvements suggested and implemented by this role

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. 

We are looking for a Customer Success Operations Manager to enhance the efficiency and effectiveness of our Customer Success (CS) team. This role will focus on data-driven insights, process automation, tool optimization, and cross-functional collaboration to drive customer retention, reduce churn, and improve overall customer engagement.

Key Responsibilities

1. Data & Analytics for CS Strategy

2. Tool & Process Optimization

3. Cross-functional Collaboration

4. Customer Journey & Retention Strategies

5. Reporting & Forecasting

Qualifications & Skills

Why You’ll Like Working for DigitalOcean

*This job is located in Hyderabad, India

#LI-Hybrid

#LI-UK1

Responsive, formerly RFPIO, is looking for a dynamic Customer Success Operations Manager to partner with and support our growing Customer Success team. As a key member of the Customer Success Operations team, you’ll work closely with Customer Success leadership, as well as manage an offshore team of data analysts and systems administrators. You can expect to partner cross functionally with colleagues on Revenue Operations, Marketing, Product, and Sales teams. Your role will be vital, where you’ll build and enhance processes, systems, and analytics to help our Customer Success teams operate efficiently and effectively.

The ideal candidate will have a holistic approach to Responsive Customer Success Operations strategy. This leadership role is essential to scale our team most efficiently and effectively through proactive communication, domain expertise, project management, and a passion to continue to build our business.

How you’ll make an impact:

• Lead and develop a team of data analysts and systems administrators to deliver timely and insightful analyses to Customer Success Leadership
• Develop insights and recommendations on key objectives from initial hypotheses generation, analysis, and executive ready output
• Drive and optimize key processes and strategic initiatives in Customer Success - churn and retention analyses, resource allocation, insightful reporting, CSM performance tracking, customer feedback loops
• Develop and enforce operating rhythms across Customer Success for renewal forecasting, risk mitigation, and customer feedback
• Complete data analysis with large data sets to gather insights required to meet key business objectives and deliverables - GRR, renewal rates, churn analysis, product adoption metrics, retention forecasting, account health, NPS, adoption
• Define and document key processes across the Responsive Customer Lifecycle - account handoff, proactive touchpoints, cross-functional coordination
• Develop and maintain dashboards, reports, and data visualizations to provide actionable insights and support strategic decision making for the Customer Success leadership team and leadership

What we’d love to see:

• 10+ years experience working in Customer Success, Customer Success Operations, and/or Sales Operations
• Demonstrated ability to coach and grow direct reports
• Systems and process oriented, with experience analyzing customer data to support revenue goals - Excel / Google Sheets a must
• Sales/CSM Tool administration and/or reporting experience - SFDC experience required; Gainsight experience highly desirable.
• Ability to work collaboratively and drive projects from start to finish in a fast-paced environment
• Highly collaborative, team oriented, and comfortable leading cross-functional projects
• Professional writing and communication skills for both customer and executive audiences

Customer Success Operations Manager Overview

We are seeking a Customer Success Operations Manager to power the backbone of our Customer Success team. This role is focused on tooling, reporting, and process improvement, ensuring our Technical Success Managers (TSMs) have the systems and insights they need to deliver value to customers. You will own the administration of CS platforms, manage key reporting pipelines, and drive operational excellence across the organization.

Responsibilities

• Own day-to-day management of CS platform, including configuration, integrations, and ensuring adoption by TSMs

• Build and maintain dashboards in Datadog and Grafana to track customer health signals and platform performance

• Manage reporting pipelines from the database to support TSMs and leadership with accurate, actionable insights

• Provide light Salesforce administration (objects, fields, workflows, reports) to ensure CS data is structured and reliable

• Develop and automate reporting on customer adoption, engagement, segmentation, and risk signals

• Partner with CS leadership to create renewals forecasting dashboards and health score frameworks

• Ensure TSMs and leadership have timely access to consistent success metrics

• Document and optimize CS processes to improve efficiency and consistency

• Create repeatable playbooks for tracking customer journeys and success milestones

• Implement alerting mechanisms to notify TSMs of changes in customer usage or risk profiles

• Act as the central owner of CS tooling and backend workflows, reducing manual work for TSMs

• Ensure data integrity across Vitally, Salesforce, Datadog, and other platforms

• Continuously look for opportunities to automate reporting and operational tasks (GitLab for version control preferred)

Requirements

• 3+ years of experience in Customer Success Operations, Revenue Operations, or a related operations role

• Hands-on experience with Vitally (or similar CS platform such as Gainsight, ChurnZero, Totango)

• Experience with Datadog and Grafana for monitoring and visualization

• Proficiency in Athena or other SQL-based reporting environments • Salesforce administration skills at the object and reporting level

• Strong analytical ability to design, build, and automate dashboards and reports that tell a clear story

• Proven ability to translate CS team needs into repeatable, scalable workflows

• Experience with GitLab (or similar version control) for managing reporting and automation scripts

Nice to Haves

• Experience in renewals forecasting and segmentation modeling

• Familiarity with SIEM tools or security-focused reporting

• Exposure to scripting or automation (SQL, Python, or similar)

• Background in SaaS security, data-heavy, or technical CS environments What Success Looks Like

• CS leadership has accurate, real-time reporting on customer health, renewals risk, and adoption

• TSMs spend less time managing backend tools and more time driving value with customers

• Operational processes are documented, automated, and repeatable

• Tools and systems are managed proactively, with improvements suggested and implemented by this role

Location: In Office, Bangalore

Type: Full-Time

At Unifize , we are revolutionizing the way life science and manufacturing companies manage processes and communication to innovate. Our eQMS SaaS platform accelerates product development and process innovation.

In a world where changing regulatory environments, market competition, customer demands, and technological advancements are constants, Unifize provides the solution to overcome both internal and external constraints that hinder progress.

Please review our extensive case studies and testimonials from customers, who talk about how Unifize is differentiated in the following four key areas:

1. No code process builder
2. Intuitive, chat-based collaboration
3. Low-code automation
4. Artificial Intelligence

You should also check out our medical device landing page as well, including the overview video, to get a sense of what we do.

We are seeking a Founders’ Office - Customer Success Operations to establish and lead the foundation of our Customer Success (CS) operations. This role will be critical in designing scalable processes, ensuring clean and reliable data, generating meaningful insights through metrics, and executing structured business reviews like QBRs (Quarterly Business Reviews) and MBRs (Monthly Business Reviews).

If you’re someone who thrives on operational excellence, enjoys solving problems through structured thinking, and wants to enable CS teams to be more impactful, we’d love to hear from you.

• Develop and Optimize Customer Success Processes: Establish core CS workflows such as onboarding, renewals, and business review cadences. Collaborate closely with cross-functional teams—including GTM, Product, and Implementation—to document and align the customer lifecycle.
• Ensure Data Accuracy and Integrity: Create, maintain, and enforce clean, reliable data across CRMs, CS tools, and internal dashboards. Enable accurate tracking of customer accounts, engagement levels, and product usage metrics.
• Define and Report on Key Metrics: Identify, track, and report critical performance indicators, including churn rates, CSAT scores, onboarding metrics, upsell opportunities, and product adoption. Build insightful dashboards for the CS, Product, and Leadership teams and provide data-driven recommendations.
• Manage Business Reviews (QBRs/MBRs): Own the roadmap and execution of customer business reviews. Analyze account data, prepare presentation material, and coordinate across stakeholders to ensure impactful engagements.
• Monitor and Improve Customer Health: Develop and refine customer health scoring models. Proactively identify at-risk accounts, surface trends, and collaborate with Customer Success Managers to plan and execute intervention strategies.
• Lead Projects Across the Customer Lifecycle: Act as the operational anchor for strategic projects that enhance customer experience across all lifecycle stages—from onboarding to renewal and expansion.

• You bring 2+ years of experience in Customer Success Operations, Revenue Operations, or a similar analytical, cross-functional role.
• You are proficient with Salesforce or equivalent CRMs and are comfortable navigating CS platforms and reporting tools.
• You have a background in B2B roles, ideally with exposure to both Account Management and Customer Success.
• You demonstrate exceptional attention to detail, with strong analytical thinking and a clear, concise communication style.
• You thrive in a fast-paced, startup environment and are effective working across diverse functions.
• Bonus: Prior experience in SaaS, compliance, life sciences, or manufacturing domains.

• Take ownership of building a critical operations function from the ground up.
• Work with a high-growth, mission-driven team tackling the broken state of operational communication in regulated industries.
• Operate at the intersection of AI, quality, compliance, and innovation, where your work directly impacts real-world outcomes.
• Collaborate with driven, kind, and talented individuals who value speed, clarity, accountability, and continuous improvement.

Job Title: Management Trainee – Accounts

Company: Digikore Studios Ltd.

Location: Viman Nagar, Pune

Employment Type: Full-time

Qualification:

• B.Com Graduate
• Freshers are welcome

Job Description:

• Assist in day-to-day accounting and finance activities
• Support in preparing and maintaining financial records and reports
• Assist with reconciliations, data entry, and documentation
• Coordinate with the finance team for smooth operations
• Learn and adapt to company policies, processes, and accounting systems

Skills Required:

• Basic knowledge of accounting principles
• Proficiency in MS Office (especially Excel)
• Good communication and analytical skills
• Willingness to learn and grow

Job Title: Management Trainee – Accounts

Company: Digikore Studios Ltd.

Location: Viman Nagar, Pune

Employment Type: Full-time

Qualification:

• B.Com Graduate
• Freshers are welcome

Job Description:

• Assist in day-to-day accounting and finance activities
• Support in preparing and maintaining financial records and reports
• Assist with reconciliations, data entry, and documentation
• Coordinate with the finance team for smooth operations
• Learn and adapt to company policies, processes, and accounting systems

Skills Required:

• Basic knowledge of accounting principles
• Proficiency in MS Office (especially Excel)
• Good communication and analytical skills
• Willingness to learn and grow