13,335 Customer Support Associate jobs in India
Customer Support Associate
Job Viewed
Job Description
**Job Type**: Full - Time
**Job Location**: Sector-44, Gurugram, Haryana-
**Shift Timings**: Canada Shift Timings (Evening & Night Shift)
**Job Requirements**:
- Graduate (Any)
- BE/ B Tech/ M Tech in Mechanical or Automobile Engineering (preferred)
- Relevant Experience in mechanical or automobile industry (preferred)
- Knowledge of automotive spare parts (preferred)
- A team-player mentality who thrives in a collaborative environment and is receptive to feedback
- The ability to self-start, multi-task, and prioritize tasks by urgency and importance, while pursuing solutions without supervision
- Flexibility and eagerness to do whatever is required and willingness to shift responsibilities as needed based on demand in a fast - paced environment
- Must have good customer handling etiquettes
- Good analytical skills and quick thinking
- Open to work in flexible environment, rotational shifts
**Responsibilities**:
- Utilizing the computer system to look up for compatible parts as per customer requirement.
- Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner.
- Effectively communicating product features, benefits, and warranty policy information to the customers.
- Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information;verifying customer’s understanding of information and answer
- Ensure that urgent customer issues are resolved in the most timely and effective manner possible
- Handle various tasks or projects with changing priorities
- Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
- PartsAvatar is an Equal Employment Opportunity employer that considers applicants withoutregard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status,or any other characteristic protected by law._
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹20,000.00 - ₹24,000.00 per month
**Benefits**:
- Commuter assistance
- Food provided
Schedule:
- Evening shift
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Will you be comfortable relocating to Gurgaon, Haryana for this job? (Delhi/Faridabad/Noida/Greater Noida) are non hiring zones.
- Will you be comfortable working in Canada Shift timings? (1 side cab facility provided within Gurgaon)
- Will you be comfortable working 6 days/week?
**Language**:
- English (preferred)
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Customer Support Associate
Posted 22 days ago
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Job Description
Role Overview
We are seeking an experienced Customer Support Associate who can not only handle customer interactions but also manage and guide a small support team . The ideal candidate should have strong communication skills, problem-solving abilities, and prior experience in team handling and customer service operations.
Key Responsibilities
- Handle inbound and outbound customer queries related to Metal Mandi operations.
- Lead and mentor a team of support executives, ensuring smooth daily operations.
- Manage and resolve escalated customer complaints in a timely manner.
- Track customer support performance metrics and ensure SLA adherence.
- Coordinate with sales, operations, and logistics teams to ensure customer satisfaction.
- Prepare weekly reports on team performance, issue resolution, and customer feedback.
- Assist in setting up and improving processes to enhance the customer support experience.
- Train and guide new team members on product knowledge, processes, and communication.
Requirements
- Graduate in any discipline (MBA preferred but not mandatory).
- 3–5 years of customer support experience, with at least 1 year in a team-handling role.
- Strong interpersonal and communication skills (Hindi & English mandatory; knowledge of South Indian languages is a plus).
- Ability to multitask, prioritize, and manage time effectively.
- Proficient in MS Office and CRM tools.
- Exposure to inside sales / telesales processes will be an advantage.
Customer Support Associate
Posted today
Job Viewed
Job Description
Role Overview
We are seeking an experienced Customer Support Associate who can not only handle customer interactions but also manage and guide a small support team . The ideal candidate should have strong communication skills, problem-solving abilities, and prior experience in team handling and customer service operations.
Key Responsibilities
- Handle inbound and outbound customer queries related to Metal Mandi operations.
- Lead and mentor a team of support executives, ensuring smooth daily operations.
- Manage and resolve escalated customer complaints in a timely manner.
- Track customer support performance metrics and ensure SLA adherence.
- Coordinate with sales, operations, and logistics teams to ensure customer satisfaction.
- Prepare weekly reports on team performance, issue resolution, and customer feedback.
- Assist in setting up and improving processes to enhance the customer support experience.
- Train and guide new team members on product knowledge, processes, and communication.
Requirements
- Graduate in any discipline (MBA preferred but not mandatory).
- 3–5 years of customer support experience, with at least 1 year in a team-handling role.
- Strong interpersonal and communication skills (Hindi & English mandatory; knowledge of South Indian languages is a plus).
- Ability to multitask, prioritize, and manage time effectively.
- Proficient in MS Office and CRM tools.
- Exposure to inside sales / telesales processes will be an advantage.
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