What Jobs are available for Customer Support Roles in Mohali?

Position Title:

Senior Associate, Technical Support

Location:

Mohali, Punjab

Position Type:

Full Time

Who we are:

Roundglass is a global wholistic wellbeing company dedicated to empowering and enabling people on their personalwellbeing journey. Our mission is simple yet ambitious: to inspire the power of wholistic wellbeing to create a happier, healthier, and more joyfulworld. We work to achieve this by investing in and developing new technology, sharingknowledge, and focusing on action for the good of the individual, their community, and the wider world.

We have established Roundglass Giving, which encompasses various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet.

About Roundglass Foundation

Roundglass Foundation is pursuing a bold vision to bring abundance and prosperity back to the stateof Punjab in India throughphilanthropic initiatives supporting under-served rural and urban communities. Since our founding in 2018, we have been engaged in a wide range of far-reaching projects, directly involving village communities in building opportunity and sustainable development in the region. Our Model Village and Model City initiatives have impacted the lives of 1,724,000 local people in over 1724 unique villages across the state through projects in pillars of: Sustain Punjab, Learn Punjab (Education and Sports), Her Punjab (Women’s Initiatives) and Relief. We have established Roundglass Giving, which encompasses various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet.

About the role:

The Sr. Associate (Technical Support) will be responsible for providing technical, operational, and application support to Change Makers, Block Change Makers, and internal teams in Roundglass Foundation. This role involves troubleshooting issues related to the Roundglass apps & business applications, ensuring smooth onboarding, managing change requests, providing user training, and supporting basic IT and desktop operations.

The ideal candidate is passionate about technology for social good, possesses strong troubleshooting abilities, and can communicate effectively in both Punjabi and Hindi.

What you’ll do:

Application & User Support

• Provide day-to-day technical support for the Roundglass apps, Business applications and related platforms.
• Manage onboarding, user registration, and account activation for Change Makers and Block Change Makers (BCMs) & other associates.
• Troubleshot app-related issues (login, sync, device compatibility, data errors, etc.).
• Assist in resolving user tickets received via phone, WhatsApp, or email.
• Coordinate with the Product & Engineering teams for bug fixes and feature rollouts.
• Able to add/update configuration, master data of programs through Backoffice management console and generate pre-configured reports.

Training & Onboarding

• Conduct remote and on-site training sessions for Change Makers and Block Change Makers.
• Prepare user manuals, video tutorials, and FAQs for the Roundglass Apps.
• Support new deployments and feature updates with structured communication and training plans.

Change & Configuration Management

• Capture user feedback and change requests for continuous improvement.
• Implement approved changes and updates across user groups.
• Document technical and operational processes for consistency.

IT & Desktop Support

• Provide basic desktop, mobile, and network troubleshooting.
• Support device setup, OS updates, and connectivity issues for field teams.
• Maintain records of hardware, software, and user configurations.

Skills and Qualifications

• Bachelor’s degree in computer applications (BCA, B.Sc. or equivalent)
• 5+ years of experience in technical support, application support, or IT helpdesk roles.
• Strong understanding of mobile apps, cloud-based platforms, and user management systems.
• Proficiency in MS Office, MS Excel, Mobile apps troubleshooting, remote desktop tools, and ticketing systems.
• Excellent problem-solving and communication skills.
• Fluency in Punjabi and Hindi (required).

Why Roundglass:

Roundglass was built on the vision that wellbeing should be at the very center of our life journey. We are reimagining how the world experiences wellbeing and how companies (like our own) support the wellbeing of their people. We’re a group of talented, socially conscious, gritty, innovators using technology and human energy to create a vibrant wellnessecosystem. Together, we’vebuilt an amazing community, and we are always looking for people who share our passion.

To learn more, visit our Corporate Website.

Roundglass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteranstatus, and any other characteristic protected by applicable law.

Werely on legitimate interest as a legalbasis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

Company Overview

Aprailic, located in Mohali, is a dynamic company in the Staffing and Recruiting industry, with a team of 2-10 dedicated employees. For more information, visit our website . Aprailic excels in connecting talented individuals with exciting employment opportunities.

Job Overview

We are seeking a Fresher for the role of Customer Service at Aprailic's Mohali headquarters. This is a full-time position ideal for individuals who are passionate about delivering excellent customer support. The role does not require prior work experience, making it an excellent opportunity for recent graduates or individuals entering the workforce.

Qualifications and Skills

• Proficiency in using CRM software to manage customer interactions and improve engagement and service quality.
• Experience with live chat support ensuring timely responses to customer inquiries through online chat platforms.
• Strong email management skills to handle communication with customers and resolve issues efficiently and professionally.
• Good in communication, with the ability to express thoughts and information clearly and concisely.
• Ability to demonstrate excellent conflict resolution skills to address customer complaints and concerns in a positive manner.
• Proficient in data entry tasks, maintaining accurate records of customer interactions and transactions.
• Deep product knowledge and ability to clearly explain product features and benefits to customers.
• Multitasking ability to handle various customer service channels simultaneously without compromising service quality.
• Experience with social media customer service, engaging with customers and answering inquiries on various platforms.

Roles and Responsibilities

• Provide excellent customer support through various channels including phone, email, live chat, and social media.
• Resolve customer inquiries and issues promptly and accurately, ensuring high satisfaction and loyalty.
• Manage customer records by accurately entering and updating information in the CRM system.
• Monitor live chat and email queues to ensure timely responses to customer queries.
• Handle customer complaints effectively, identifying solutions and escalating issues when necessary.
• Stay updated with product knowledge to provide accurate information and assistance to customers.
• Collaborate with team members and other departments to improve customer service and product offerings.
• Participate in training sessions to enhance skills and knowledge of customer service best practices.

International Voice Customer Support Representative

Be the spark that brightens days and ignite your career with an award-winning global customer experience organization.

As an International Voice Customer Support Representative working on-site in Mohali, Punjab , you’ll be part of a team that brings empathy, efficiency, and excellence to every customer interaction.

What You’ll Be Doing

Do you have a passion for helping customers and creating memorable experiences?

In this role, you’ll handle inbound and outbound international voice calls , resolving queries, providing product or service information, and ensuring customer satisfaction at every step.

You’ll report to the Team Lead and play a vital role in delivering an exceptional customer experience and achieving process goals.

During a Typical Day, You’ll

• Handle customer calls from international clients
• Resolve issues, provide accurate information, and maintain a professional tone
• Ensure a high level of customer satisfaction and first-call resolution
• Collaborate with your team to meet daily and monthly performance metrics

What You Bring to the Role

• Minimum 1 year of experience in International Voice Process (BPO industry required)
• Excellent verbal communication skills and a neutral accent
• Bachelor’s degree (mandatory)
• Strong problem-solving skills and customer-centric attitude
• Computer proficiency and ability to adapt to new systems quickly
• Flexibility to work in a 24/7 rotational shift environment

What You Can Expect

• Supportive leadership and a collaborative work environment
• Opportunities for professional growth and skill enhancement
• Competitive compensation and attractive performance-based incentives

Compensation Details

• Experienced candidates (1+ year): Salary based on last drawn pay (up to ₹40,000/month)
• Fresher (if considered): ₹3,000 in hand + 000 house allowance
• Performance incentives based on process and individual contribution

Additional Benefits

• Meal allowance: per meal
• Night shift allowance: /hour
• Free cab facility: 9:00 PM – 6:00 AM (self-arranged transport outside these hours)
• Relocation support: Travel expenses + 5 days’ hotel stay covered by company

Other Details

• Job Location: Mohali, Punjab
• Mode: Work from Office (WFO)
• Shift Timing: Rotational, 24x7 (night shift includes both-side cab facility)
• Experience Range: 1–4 years

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

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About the Company

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

About the Role

Walkin Interview Address: Bestech Business Tower A Ground Floor sector 66 Phase 11 Mohali

Timings: 11 am to 4:30 pm

Company: Teleperformance

For more information, please connect with Hr Khushi -

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Fresher and experience both can apply
• Grad and Undergrad both can apply
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Pay range and compensation package

Salary: (28k-33k) Perks and benefits are excluded

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Looking to build a stable and long-term career in the US Healthcare process?

An excellent opportunity awaits you!

Minimum 6 months of experience in any international BPO (voice process preferred)

Excellent communication skills — we’re looking for confident and articulate professionals (not average communicators)

Joining Date: Mid-November 2025

5 days working | Both-side cab facility | Competitive salary as per market standards

Interview Process:

2 Rounds – HR Interview & Online Test

If you have prior experience in international voice processes and are eager to grow in a stable healthcare domain, this is your chance.

Apply now @ ( You will get Quick Response)

We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.

If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer experience and have a passion for customer service, you are the ideal candidate for us.

We offer an attractive pay package, comprehensive health benefits, and opportunities for career progression within the company. Our commitment to fostering diversity and inclusivity means we welcome candidates of all backgrounds to apply.

Your role:

• Establish and maintain positive relationships with existing clients.
• Provide prompt, efficient, and satisfactory responses to customer inquiries.
• Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
• Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
• Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.

Your tasks:

• Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
• Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
• Monitor customer feedback regularly and identify areas of improvement in our products and services.
• Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Your profile

• A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
• 1+ years of experience in a customer-facing role.
• Successful record of developing and implementing customer relations strategies.
• Strong problem-solving abilities with time management skills.
• Fluency in English, Hindi and at least one regional language.
• Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company’s strategies and initiatives.
• A customer-centric attitude to handle challenging client situations.

Preferred skills and qualifications

• Prior experience managing a team of customer service representatives.
• Soft skills such as patience, adaptability, and empathy.