What Jobs are available for Delivery Boy Girl in India?
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Delivery Driver - Food Service
Posted 5 days ago
Job Viewed
Job Description
Key Responsibilities:
- Pick up food orders from partner restaurants accurately and efficiently.
- Ensure food items are correctly packaged and handled to maintain temperature and presentation.
- Deliver orders to customers' specified locations in a timely manner.
- Navigate routes effectively using GPS or other mapping tools.
- Provide courteous and professional customer service during deliveries.
- Verify order details with customers upon delivery.
- Handle cash and digital payments accurately as per company procedures.
- Maintain the cleanliness and basic maintenance of your delivery vehicle.
- Adhere to all traffic laws and safety regulations while driving.
- Report any issues, delays, or customer concerns to the dispatch or management team promptly.
- Track delivery status and update systems as required.
- Represent the company in a professional and positive manner at all times.
- Maintain a flexible schedule to accommodate peak delivery times and customer demand.
Qualifications:
- Valid Driving License with a clean driving record.
- Own and maintain a reliable two-wheeler or four-wheeler vehicle suitable for deliveries.
- Valid insurance and vehicle registration.
- Smartphone with a stable internet connection for using the delivery app.
- Familiarity with the local geography of Noida and surrounding areas.
- Good knowledge of traffic rules and safe driving practices.
- Excellent time management and organizational skills.
- Strong customer service and communication skills.
- Ability to work independently and manage time effectively.
- Physical ability to handle food packages and perform deliveries.
- Punctual and reliable with a strong work ethic.
- Previous experience in delivery services is a plus, but not mandatory.
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Service Delivery Manager
Posted today
Job Viewed
Job Description
**About Ensono**
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients' digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications - whether it's public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don't feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you're continuously innovating - doing more with less while remaining secure. And that's just the beginning
**Primary Responsibilities:**
+ Acts as a client advocate and a point of escalations for client service delivery needs. Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono's' operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met. Actively identifies, captures, and communicates operational risks, insights, opportunities, and efficiencies. Develops and executes improvement plans from discoveries.
+ Works with the assigned Ensono support resources to capture important client data and conducts analyses to identify issues and track progress against the client's business outcomes. This may include analyzing the health/wellness of the client's environment, data on incidents/SLAs.
+ Educates the operational team in understanding how clients utilize Ensono services in support of their business.
+ Educates the operational team in understanding how clients utilize Ensono services in support of their business.
+ Provides guidance on Ensono products (i.e., client portal) by coordinating with internal SMEs and support organizations.
+ Supports relationships across the client's organization to confirm the right level of participation across IT and the business to drive success and achieve the client's outcomes.
+ Maintains and improves CSAT through optimizing service quality and end-to-end client experience.
+ Provides communications for critical business impacting events, account updates, and service improvement plans.
+ Collaborates with the Client Engagement Team (Sales) to build a strong account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client's overall contractual relationship.
+ Supports the management of critical client issues/incidents via an ITSM based approach, communicating the client's expectations, and ensuring coordination across the Ensono team to deliver.
+ Assesses account performance through Ensono's Client Health Dashboard and works across Ensono teams to manage client challenges and deliver high quality service to each client.
+ Establishes and participates in leading operational meetings focused on ITSM governance and SLA adherence.
**Required Qualifications**
+ 5+ years of IT Service Management experience in a client-facing role
+ Client relationship management experience
+ Operational ability in diverse, large-scale, multi-platform, outsourced environments
+ In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
+ Proficient understanding of ITIL ( (Information Technology Infrastructure Library) principles
+ Demonstrated understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking Willing to travel as required (e.g., client service reviews at client site)
**Shift Timings:** 5:30 PM to 2:30 AM
JR
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Service Delivery Consultant
Posted 9 days ago
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Job Description
Primary Skills – Expert level experience in Project Management with Cyber Security Skills
Domain Skills - Infrastructure Skills
Experience required: 10-12 years
Certification: PMP, Prince2, Scrum
Location -Mumbai
Immediate Joiners are preferred
Job Description
- 10+ Years of Experience in Service Delivery /Program Management role
- Service Delivery Manager should work on multiple projects or initiatives.
- Need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
- Should take accountability for service delivery performance, meeting customer expectations, and driving future demand.
- Should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
- Building strong relationships with teams, clients, COE's and other stakeholders
- Collaborating with CSP ecosystem and bring more value adds & Service improvements across customers.
- Good Understanding of SOW, Scope, Risk Management
- Monitoring & Tracking Service SLA and Risk Management
- Closely worked with Team/Leads and ensure timely delivery
- Weekly/Monthly Status Reporting to Customer and TCS leadership team
- Monitoring Compliance of all Security tools
- Yearly Customer Satisfaction Survery
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Manager Service Delivery
Posted 9 days ago
Job Viewed
Job Description
Dear Aspirant,
We are ReSource Pro Operational Solutions Private Limited, Bangalore
About Us:
ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.
Over 12,000+ ReSource Pro employees provide dedicated support to more than 1200+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.
ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.
Contact Scope DIRECT EMAIL -
Job Title : Manager - Service Delivery
Report to Service Delivery - Director
Department- Service Delivery Unit
Location - Bangalore, India
Domain Looking for:
US Insurance
US Mortgage
US Healthcare
International Banking Operations/BFSI
International BPO Non - Voice Process
Responsibilities:
Manage service delivery: SLA, capacity planning, escalations, client onboarding, process improvement & enhancement.
Oversee people management: recruitment, training, performance evaluation.
Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.)
Talent Inventory
Client Services
Business Growth
Problem Solving
Multiple Managing Projects
Employee Engagement & Budgeting
Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors.
Manages for effective performance and develop staff
Skills:
Builds effective team relationships
Communicates effectively
Demonstrates functional excellence
Customer centric
Minimum Qualifications On Paper Experience is Mandatory for all the roles mentioned below,
Experience for Operations Manager Minimum 12 years experience, 5-7 years people management experience.
Experience for Sr. Operations Manager Minimum 15+ years experience, 7-10 years people management experience.
Education Background Bachelor Degree (Major) Graduates Only.
Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do DIRECT EMAIL -
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Service Delivery Manager
Posted 9 days ago
Job Viewed
Job Description
Position Title: Manager - Services Delivery
Location: Mohali
Shift – As per requirement
Position Overview:
In a projectized organizational structure, the Manager - Services Delivery is responsible for the successful execution of IT service projects while also overseeing and managing project-based teams. This role combines leadership in project delivery management responsibilities, fostering a high-performance culture and ensuring teams are engaged, skilled, and aligned with project and organizational objectives.
Key Responsibilities:
Delivery Management:
- Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
- Define project objectives, deliverables, and success criteria while managing project lifecycles.
- Track and report project progress using standardized dashboards and KPIs.
SLA and KPI Management:
- Ensure that all projects meet contractual SLA obligations and internal performance standards.
- Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence.
Customer Relationship Management:
- Act as the primary liaison for customers on project-related issues, updates, and escalations.
- Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention.
Operational Efficiency
- Monitor service delivery metrics and take corrective/preventive actions as needed.
Resource & People Management:
- Assign, manage, and oversee project-specific team resources, ensuring optimal utilization and alignment with project goals.
- Foster team engagement, collaboration, and motivation to maintain a high-performance culture.
- Conduct regular performance reviews, provide constructive feedback, and address underperformance for the people who are directly reporting to him for SDM space.
- Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities.
- Develop succession plans and career paths for team members to align with organizational goals.
- Ensure timely onboarding and proper allocation of new resources for projects.
Risk and Issue Management:
- Maintain a risk register for projects, proactively identifying and addressing potential risks.
- Facilitate rapid escalation and resolution for critical project issues.
Change and Transformation Management:
- Manage project scope changes through structured Change Control Processes.
- Communicate and align stakeholders on transformation initiatives and ensure proper documentation.
Governance and Compliance for Projects:
- Establish and monitor governance frameworks for effective project delivery.
- Ensure compliance with legal, regulatory, and organizational standards on a per-project basis.
- Conduct Daily, Weekly & Monthly Cadence with external and external stakeholders.
Delivery Financial Management:
- Develop and track project budgets, billing, and financial forecasts.
- Maintain financial dashboards to monitor project profitability and cost-effectiveness.
- Conduct variance analysis between planned and actual financial outcomes for each project.
Continuous Improvement:
- Collect feedback from project teams and clients to implement process improvements.
- Promote a culture of innovation and learning within the project teams to drive efficiency and quality.
Qualifications:
- Education: Bachelor’s degree in IT, Project Management, or a related field.
- Experience:
- Greater than 10 Years in Service delivery in EUC , Networking and similar role in IT Managed services.
- Proven experience in managing projectized environments, IT service delivery, and people management.
- Demonstrated success in leading and developing diverse teams.
- Certifications: PMP, PRINCE2, ITIL, or Agile certifications are required.
- Skills:
- Expertise in project management frameworks (e.g., Agile, Waterfall).
- Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project).
- Strong leadership, conflict resolution, and decision-making abilities.
- Exceptional communication and interpersonal skills.
Key Competencies:
- Ability to lead cross-functional and geographically dispersed teams
- Proven expertise in managing end-to-end service delivery lifecycles, from initiation and planning to execution, monitoring, and closure
- Leadership and Team Management: Ability to inspire, guide, and manage teams to achieve goals.
- Project Orientation: Expertise in handling project lifecycles from initiation to closure.
- Stakeholder Management: Effective communication and relationship-building with clients and teams.
- Resource Optimization: Strategic allocation and management of resources to ensure efficiency.
- Risk Mitigation: Proactive identification and resolution of risks.
- Continuous Improvement: Focus on driving innovation and quality enhancements.
- Strategic thinking and problem-solving
- Customer focus and service excellence
- Attention to detail and process orientation
- Conflict resolution and escalation management
- Analytical & Reporting Skills
- Knowledge of ITIL framework and ISO standards
Work Environment:
- Responsible for managing account(s) with a revenue size of minimum $2 million
- Dedicated to leading project-based teams across multiple projects concurrently.
- Occasional travel to customer or project sites may be required.
- Flexibility to work outside regular hours to meet project milestones or address critical issues.
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Service Delivery Lead
Posted 5 days ago
Job Viewed
Job Description
Would you like to work in a Great Place To Work whilst being part of a global service delivery team serving over 50,000 board members across 40 countries?
Our product is trusted by global Fortune 500 listed companies as well as the regulators both in India and worldwide.
If you feel you are up for the task of dealing with Board members of blue chip corporates and government entities, we are looking for a dedicated, dynamic, passionate, person to join our internationally growing team. This job is based in Mumbai, India.
For more information, visit
- Take leadership in client delivery activities for a region assigned.
- Responsible for the overall delivery for the client ensuring client satisfaction.
- Coordinate with technical teams to provide solutions to customer requests.
- Provide clear and precise reporting to the management.
- Churn Management in their region and reporting on Churn.
- Upsell and Cross Sell.
- Client Satisfaction Surveys and Health checks periodically including G2 and Capterra reviews. All customers minimum once a year and the top 10 in each market 2-4 times a year to be done.
- Interact and correspond with clients and partners and attend client meetings.
- Provide user trainings for Administrator, Organizer and Members.
- Coordinate with internal teams on client delivery related activities.
- Responsible to complete the UAT process together with customers.
- Follow the client delivery processes in all activities.
- Follow up on client health and client delivery milestones globally with other delivery team members worldwide.
- A minimum of 2 years of relevant experience in client service delivery or a related field is required.
By resuming your application to this opportunity, you are providing your consent for us to use the personal information included in your resume solely for recruitment-related purposes. We assure you that all personal data shared will be handled with strict confidentiality and used exclusively for the hiring process. Your information will not be retained beyond the conclusion of the recruitment process.
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Manager, Service Delivery
Posted 9 days ago
Job Viewed
Job Description
Dear Aspirant,
We are ReSource Pro Operational Solutions Private Limited, Bangalore
About Us:
ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.
Over 12,000+ ReSource Pro employees provide dedicated support to more than 1200+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.
ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger.EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.
Contact Scope DIRECT EMAIL -
Domain Looking for:
US Insurance
US Mortgage
US Healthcare
International Banking Operations/BFSI
International BPO Non - Voice Process
Responsibilities:
Manage service delivery: SLA, capacity planning, escalations, client onboarding, process improvement & enhancement.
Oversee people management: recruitment, training, performance evaluation.
Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.)
Talent Inventory
Client Services
Business Growth
Problem Solving
Multiple Managing Projects
Employee Engagement & Budgeting
Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors.
Manages for effective performance and develop staff
Skills:
Builds effective team relationships
Communicates effectively
Demonstrates functional excellence
Customer centric
Minimum Qualifications On Paper Experience is Mandatory for all the roles mentioned below,
Experience for Operations Manager Minimum 12 years experience, 5-7 years people management experience.
Experience for Sr. Operations Manager Minimum 15+ years experience, 7-10 years people management experience.
Education Background Bachelor Degree (Major) Graduates Only.
Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do DIRECT EMAIL -
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Service Delivery Director
Posted 3 days ago
Job Viewed
Job Description
Role : Service Delivery Management
Here's how you'll contribute:
You'll do this by:
Core Skills: cloud infrastructure and security services
Desired Skills: cloud infrastructure and security services
How wed like you to lead:
Roles and Responsibilities.
Service Delivery Management
Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals
Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within budget.
Manage client escalations, ensuring that issues are resolved promptly and to the client's satisfaction.
Identify opportunities for account growth and work closely with sales and account management teams to capitalize on them
Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes
Anticipate details of transformation deals and opportunities by communicating directly with customers and staying informed of relevant trends and industry news/Account mining.
Experience handling vendors from a reporting, Procurement, and service management perspective
Financial Management:
Monitor financial performance, ensuring that delivery costs are within budget and profit margins are maintained.
Identify and implement cost-saving initiatives without compromising service quality.
Handle all Invoicing matters for Project activities and co-ordinate between Finance team and customer
Continuous Improvement
Stay up to date with the latest trends, technologies, and best practices in cloud computing and cybersecurity.
Identify opportunities for innovation and work with the technical teams to implement new solutions that enhance service delivery.
Foster a culture of innovation within the delivery team, encouraging the exploration of new tools, techniques, and approaches.
Drive Automation across the accounts.
Analytics:
Develop and deliver regular reports on service delivery performance, including metrics on availability, reliability, and security.
Analyze service delivery data to identify trends, issues, and opportunities for improvement
Technical
Must have Executed cloud, Security and data centre infrastructure projects covering all stacks starting from perimeter network, multi-cloud, Virtualization stack, server stack, office 365, Cloud migration, BCP & DR, DevOps backup & recovery projects
Proven, good knowledge of Cloud, data centre & security infrastructure technologies (VMware, Checkpoint, F5, Palo Alto, Extreme)
Understanding of the latest Cloud, data centre security & cybersecurity technology
Must have executed large transformational deals which involved data centre migration/Consolidation, End-user services transformation
Education / Qualifications
Preferably ITSM/SIAM certified
Experience
Proven 18 to 20 years of experience in managing Cloud, Infrastructure, security operations and projects/programs in the infrastructure space
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Service Delivery Lead
Posted 27 days ago
Job Viewed
Job Description
Job Profile : Service Delivery Lead
Location : Dwarka sec 28
Salary : upto 25000pm
Experience : 1 -3 yrs
Employment Type : Full Time
Facility : Cab Facility
Job Overview
We are seeking an experienced Service Delivery Lead to join our team in Delhi. This is a full-time, mid-level position responsible for ensuring top-notch service delivery, managing vendor relations, and maintaining seamless operational standards. The ideal candidate will have a knack for project management and is adept at handling service delivery oversight and issue resolutions.
Qualifications and Skills
- Proven experience in issue resolution to ensure customer satisfaction and operational efficiency (Mandatory skill).
- Expertise in service delivery oversight to maintain consistent quality and adherence to service level agreements (Mandatory skill).
- Experience in tracking delivery boys to ensure smooth logistical operations (Mandatory skill).
- Proficient in project management to handle multiple projects efficiently, ensuring timely delivery and quality.
- Strong vendor management skills to negotiate and manage relationships with service providers.
- Adept at ensuring quality service delivery, focusing on delivering unparalleled customer experience.
- Exceptional communication skills to interact effectively with clients, team members, and stakeholders.
- Solid technical knowledge to understand and oversee technical implementations and service delivery processes.
Roles and Responsibilities
- Oversee and manage service delivery operations to ensure compliance with quality standards and company policies.
- Coordinate with the project management team to streamline processes and improve service delivery efficiency.
- Handle issue resolution processes, ensuring prompt and effective responses to client inquiries and problems.
- Implement tracking systems for delivery boys to optimize operations and ensure timely deliveries.
- Maintain strong relationships with vendors to ensure service delivery alignment with business goals.
- Facilitate communication among team members, vendors, and clients to support service delivery objectives.
- Monitor service delivery metrics and report on performance, identifying areas for improvement.
- Ensure all operations align with business strategies and contribute to achieving organizational goals.
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Kitchen Assistant cum Delivery Person
Posted 9 days ago
Job Viewed
Job Description
Rakamari RannaBanna is a fast-growing food delivery service in Dum Dum, Kolkata. Since 2020, we have been offering fresh and quality Bengali cuisine with a focus on customer satisfaction. Our menu changes daily to provide a variety of options, and we prioritize food safety by tasting each dish before delivery.
This is a full-time on-site role for a Kitchen Assistant cum Delivery Person at Rakamari RannaBanna in Kolkata. The role involves assisting in the kitchen with food preparation, packing food in foil pouches and containers, and ensuring timely delivery to customers. The candidate will be responsible for maintaining cleanliness and hygiene standards in the kitchen and during deliveries.
- Food preparation and cooking skills
- Ability to organize and prioritize tasks effectively
- Excellent time management skills
- Customer service skills
- Valid driver's license with a clean driving record
- Physical stamina to handle the demands of a kitchen and delivery role
- Knowledge of food safety and hygiene practices
- Experience in a similar role is a plus
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