2,356 Delivery Management jobs in India

Essential Responsibilities

• Facilitate the execution of all internal teams to effectively deliver Zetas contracted services to assigned clients.
• Issue Resolution - Tracking, triage and resolution of campaign, platform and/or infosec issues. Initial research of client issue in Zeta Marketing Platform. Coordination of Zeta SMEs, internal communications and ownership of resolution and follow-up actions. Script or revise RCA for client facing document.
• Client questions, research or data requests - tracking, initial triage, and resolution of all client questions or issues; coordination of requests that require an SME; keep client and CS informed of progress and/or potential need to escalate.
• Change Requests - Owns coordination of teams for project work from scoping, resource management, scheduling and delivery for project work, ownership of individual project status, calls and communications.
• Status Calls Coordinate updates related to service-based items for client status calls; present agenda items related to open issues/research/schedules of campaigns/project updates
• Resource Expense Management Ensures resources are effectively and profitably deployed in service of client. Collaborate with Client Success to identify areas for improvement and develop and implement plans to improve margin rates and continually monitor.
• Standards and procedures ensure adherence to all Zeta standards and procedures with an eye towards ways to elevate the client experience and improve efficiencies or speed to delivery.

Desired Characteristics

• Experience 3-5 years working in a similar environment (service bureau, agency, digital marketing, or database experience)
• Strong verbal and written communication skills with client facing experience
• Cross functional team experience
• Project management, Process management experience

Characteristics

• Ability to work under tight deadlines in a fast-paced environment
• Enthusiastic Team player
• Strong research and problem-solving skills
• Proficient in MS Word, PowerPoint, Excel
• Ability to work client time zone
• Strong written and verbal communication skills, supported by data and detail
• Flexible and adaptable to change (i.e., Can do attitude / self-starter / works well with others)

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Q2 is seeking a Delivery Manager to join our Service Delivery team. This leader will be responsible for our India Implementation COE organization that installs and configures our Q2 Digital Banking Platform for new Financial Institution clients.

This individual will be focused on quality, efficiency, and consistent configuration of the software with an eye toward process improvement, team leadership and individual mentoring. This role is based out of Bangalore, India.

RESPONSIBILITIES:

EXPERIENCE AND QUALIFICATIONS:

Health & Wellness

Click to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

• Facilitate the execution of all internal teams to effectively deliver Zetas contracted services to assigned clients.
• Issue Resolution - Tracking, triage and resolution of campaign, platform and/or infosec Initial research of client issue in Zeta Marketing Platform. Coordination of Zeta SMEs, internal communications and ownership of resolution and follow-up actions. Script or revise RCA for client facing document.
• Client questions, research or data requests - tracking, initial triage, and resolution of all client questions or issues; coordination of requests that require an SME; keep client and CS informed of progress and/or potential need to
• Change Requests - Owns coordination of teams for project work from scoping, resource management, scheduling and delivery for project work, ownership of individual project status, calls and
• Status Calls Coordinate updates related to service-based items for client status calls; present agenda items related to open issues/research/schedules of campaigns/project
• Resource Expense Management Ensures resources are effectively and profitably deployed in service of Collaborate with Client Success to identify areas for improvement and develop and implement plans to improve margin rates and continually monitor.
• Standards and procedures ensure adherence to all Zeta standards and procedures with an eye towards ways to elevate the client experience and improve efficiencies or speed to.

Desired Characteristics:

• Experience 3-5 years working in a similar environment (service bureau, agency, digital marketing, or database experience).
• Strong verbal and written communication skills with client facing
• Cross functional team
• Project management, Process management.

Characteristics:

• Ability to work under tight deadlines in a fast-paced
• Enthusiastic Team
• Strong research and problem-solving
• Proficient in MS Word, PowerPoint,
• Ability to work client time
• Strong written and verbal communication skills, supported by data and
• Flexible and adaptable to change (i.e., Can do attitude / self-starter / works well with others).

Salesforce is seeking a highly motivated Director of Professional Services for it s Global Delivery Centre. The ideal candidate will have experience working in a Global Delivery Centre set up and a strong Salesforce background with a passion for development and growth. As a Director of Professional Services you should have expertise in building strong competency with large teams across geographies. Should have pre-sales management experience with a deep knowledge of enterprise sales cycles. Should have Salesforce project implementation experience with the different engagement models.

We seek an outstanding and experienced leader who will lead a highly motivated and performant industry focused Services team to deliver maximum value and satisfaction to our customers and teams.

The successful candidate will be a key member of the Leadership Team. You will have a depth and breadth of experience managing a team of service engineers, across industries domains and multiple product lines. You will have exceptional leadership, communication, strategic, analytical, pre-sales, and consulting skills, as well as a track record of building high performing teams.

Additionally, you will have a track record of success in the following areas:

• Internal and external stakeholder management
• C level relationships and the ability to translate these into revenue
• Transformational thinker and leader, taking the business to the next level through disruptive thinking and innovation
• People and Organisational leadership

Responsibilities:

• Manage and grow an industry focused professional services team with the top talent and organization structure
• Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization
• Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams
• Business Development - Leverage existing relationships to help win new Salesforce clients. Participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating and project planning. Present solutions and proposals to internal and external stake holders.
• Focus on innovation to ensure the team is constantly innovating in their approach to deliver maximum value of Salesforce products.
• Build and nurture relationship with internal teams like product engineering, external system integrator and technology partners to solidify our partnership and commitment to the customer while penetrating deeper within accounts.
• Hire world class talent, promote diversity (age, gender, experience, and heritage) and manage performance to ensure career growth opportunities
• Embody Salesforce values and provide exemplary leadership

Experience/Skills Required:

• 15+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and Support
• Strong Salesforce experience in Sales, Services and/or Industry clouds
• Proven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 100 plus members while demonstrating continuous improvement.
• Track record of at least 5 successful Salesforce cloud project implementations.
• Experience of one or more large scale transformation projects successfully completed
• Track record of selling solutions at the C-level
• Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
• Passion for technology and innovation, and a proven forward thinker
• Ability to quickly grasp and distinctly explain technology and business concepts
• Strong understanding of business processes and their implementation into enterprise applications
• Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact
• Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (eg extracurricular leadership roles, military experience, volunteer roles, work experience, etc)

Role: Account Delivery Management

Location: Chennai – Siruseri / Mumbai – Ghansoli

Experience: 18 Years to 22 Years

Salary-50 LPA

Job Description:

• Experience in Commercial and Specialty Insurance :(P&C Insurance)
• Experience in Delivery Management for key client engagement(s) having very good experience in Agile Project Deliveries, Client Management, P&L and People Management.
• Experience in handling / negotiating with customers and/or senior Account personnel:
• Experience in managing P&L, Presales
• Person should have manage revenue size over 20 Mn USD independently.
• Experience in managing projects both in T&M and Fixed Price
• Experience in Team Management
• Proficient in latest technologies such as cloud computing or data science, and Generative AI (Gen AI).
• Experience working on COTS
• Experience working on Agile Methodology

Key Responsibilities:

• Lead and empower a team of Implementation Engineers to deliver high-quality deliverables using Agile Methodology.
• Build and cultivate high-performance teams that exceed expectations and set new standards.
• Champion quality assurance by setting checkpoints and driving timely, accurate delivery.
• Track and optimize key performance metrics to improve efficiency and outcomes.
• Drive best practices and innovation within the team, implementing automation to enhance processes.
• Collaborate closely with Delivery Managers, Project Managers, Product, Development and IT teams to provide technical support and resources for seamless project execution.
• Engage with stakeholders across Q2 to ensure alignment and success of team goals.
• Analyse project metrics and lead initiatives aligned with Q2 s strategic direction.
• Ensure all security, availability, confidentiality, and privacy standards are met.
• What You ll Bring:Typically requires a Bachelor s degree in Computer Science and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
• Typically requires 1-2 years managing and developing employees.
• Strong knowledge of MS SQL, DB Design, and TSQL query language related to enterprise software configuration, installation, and debugging.
• Proven experience building, mentoring and motivating high-performance teams.
• Excellent written and oral communication skills with the ability to interface effectively at all levels.
• A calm, diplomatic approach to problem-solving, especially under pressure.
• Strong organisational skills, attention to detail and the ability to prioritise in a fast-paced environment.
• Familiarity with enterprise software deployment architecture and Agile methodologies.
• Background in Financial Services and enterprise software is a plus.
• A knack for identifying and implementing automation solutions to drive efficiency.

If you re excited about leading a team in a high-impact role, innovating processes and contributing to Q2 s mission of empowering financial institutions, we d love to hear from you!

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - You Earned it

Position: Senior Technical Delivery Manager

About the Role: We are looking for an experienced Technical Delivery Manager with a strong background in managing end-to-end technology projects. This role demands a blend of technical acumen, client-facing delivery expertise, and strong project management skills to ensure successful execution and automation projects. The ideal candidate must have excellent communication skills and be capable of handling both technical and non-technical stakeholders. A formal project management certification (PMP, CSM, or equivalent) would be a plus.

• You will work closely with internal technical teams (Developers, Architects, Business Analysts, Quality Analysts and Devops), clients, stakeholders, and vendor partners to deliver high-impact IT Product solutions that transform customer experiences.
• As Senior Technical Delivery Manager you are leading multiple cross-functional projects from definition to launch.
• You would be accountable to ensure customer engagements/Engineering Deliverables across Products that are under your or team's span of control are complete, consistent, high quality, on time and deliver valued outcomes.

Key Responsibilities:

• End to end ownership of cross-functional projects, including scope definition/finalization, roadmap planning, resource planning and project execution for Multiple Products·
• Work closely with business and other Engineering Stakeholders to define the product and provide updates on the program.
• Hands-on in driving the delivery of critical business initiatives, managing all aspects of the project such as project planning, requirements definition, risk management, communication, implementation.
• Serve as the primary point of contact, ensuring clear communication and excellent relationship management throughout the project lifecycle.
• Managing Multiple Stakeholders, cross team, Cross Project Implementation and Customer Deliverables. i.e. Collaborate with Business Analysts, Solution Architects, and Developers to align project goals with technical solutions.
• STDM will be responsible for making delivery decisions, achieving tactical goals while retaining a strategic focus·
• Guiding in all phases of the projects such as Requirements gathering, Scoping, Planning, Influencing, development, QA, Bug fix, deployment and metrics tracking.
• Should participate, drive, and deliver using the Agile Scrum software development methodology·
• Facilitate regular status meetings, workshops, and steering committees with client, stakeholders and internal teams.
• Identify project risks and issues proactively; develop and execute mitigation plans.
• Track project KPIs (delivery milestones, performance metrics, adoption targets) and report progress to internal leadership and respective stakeholders.
• Ensure all project documentation (SOWs, change requests, meeting notes, post-implementation reviews) is up to date and complete.
• Drive continuous improvement initiatives and capture lessons learned for future projects.
• Experience working with Third Party integrations, Commitments closures. Participate in user and product research exercises/workshops.
• Stay informed of the latest trends in Conversational AI, Generative AI, and automation technologies to provide insights and guidance to team and clients.

Requirements:

• Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules·
• Solid knowledge of Agile, Scrum, or Hybrid project delivery frameworks. Able to provide architectural guidance and direction throughout the project life cycle.
• Ability to communicate clearly and effectively with developers, business owners, and senior business leaders.
• Project Management Certification (PMP, CSM, PRINCE2, or equivalent) is a plus.
• Familiarity with security, compliance, and data privacy requirements in implementations.
• RAID Logs (Risks, Assumptions, Issues, Dependencies): Regularly updated risk management logs.
• Status Reports: Weekly/bi-weekly reports shared with internal and client stakeholders.

Key Skills : Strategic Program Management & Delivery, Project Management, Problem Solving, Tech Platforms Infrastructure, Audit & Risk Management, Team Management.

Education & Experience:

• Bachelor's degree in Computer Science, Engineering, or related technical field·
• Good understanding of project and program management with 10+ yrs. of experience in a fast-paced environment. Experience working on Startup Product is highly preferred(B2B,B2C,Saas Space)·
• At least 5+ years of experience working directly with engineering teams and interface with working with customers.

Company Brief:

Belzabar Software Design is a world-class software boutique with headquarters in the US and an impressive development record that spans a number of major projects. Belzabar Software develops Web and mobile-based products for diverse clientele, including Fortune 500 companies, government agencies, Web startup ventures.

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Job Title: Director – Service Delivery Management.

Mode of work: WFO

Key Responsibilities

Client & Stakeholder Management

- Act as the primary point of contact for a large global client on all aspects of technology and service delivery.

- Build and maintain strategic client relationships, ensuring continuous engagement and satisfaction.

- Manage client expectations through clear communication, regular reviews, and proactive issue resolution.

Service Delivery Leadership

- Lead a large, cross-functional team to deliver consistent, high-performance IT services across multiple business units.

- Oversee incident, change, and problem management, ensuring adherence to ITIL/ISO2000 standards.

- Ensure SLA compliance and service quality across all client-facing operations.

Operational Excellence

- Drive timely and accurate reporting on SLA metrics, service availability, and uptime.

- Sponsor and lead daily/weekly/monthly service review meetings with internal teams and clients.

- Identify opportunities for continuous improvement and build service improvement plans.

Strategic & Tactical Oversight

- Develop and implement capacity plans, risk mitigation strategies, and IT continuity plans.

- Manage customer voice of the client (VOC) programs for feedback and continuous enhancement.

- Collaborate with internal leadership on account growth and operational transformation.

Team & Vendor Management

- Mentor and lead a large team of managers and support professionals across multiple locations.

- Manage relationships with external vendors and third-party service providers to ensure alignment with delivery goals.

- Foster a culture of accountability, high performance, and innovation.

Key Performance Indicators (KPIs)

- High client satisfaction and retention

- SLA and uptime performance

- Quality and timeliness of reporting

- Team engagement and performance

- Service improvement execution

- Change control and risk mitigation effectiveness

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Job Title: Director – Service Delivery Management.

Mode of work: WFO

Key Responsibilities

Client & Stakeholder Management

- Act as the primary point of contact for a large global client on all aspects of technology and service delivery.

- Build and maintain strategic client relationships, ensuring continuous engagement and satisfaction.

- Manage client expectations through clear communication, regular reviews, and proactive issue resolution.

Service Delivery Leadership

- Lead a large, cross-functional team to deliver consistent, high-performance IT services across multiple business units.

- Oversee incident, change, and problem management, ensuring adherence to ITIL/ISO2000 standards.

- Ensure SLA compliance and service quality across all client-facing operations.

Operational Excellence

- Drive timely and accurate reporting on SLA metrics, service availability, and uptime.

- Sponsor and lead daily/weekly/monthly service review meetings with internal teams and clients.

- Identify opportunities for continuous improvement and build service improvement plans.

Strategic & Tactical Oversight

- Develop and implement capacity plans, risk mitigation strategies, and IT continuity plans.

- Manage customer voice of the client (VOC) programs for feedback and continuous enhancement.

- Collaborate with internal leadership on account growth and operational transformation.

Team & Vendor Management

- Mentor and lead a large team of managers and support professionals across multiple locations.

- Manage relationships with external vendors and third-party service providers to ensure alignment with delivery goals.

- Foster a culture of accountability, high performance, and innovation.

Key Performance Indicators (KPIs)

- High client satisfaction and retention

- SLA and uptime performance

- Quality and timeliness of reporting

- Team engagement and performance

- Service improvement execution

- Change control and risk mitigation effectiveness

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.