7,475 Domestic Voice Process jobs in India

WELCOME FRESHER'S

About the Company:-

Hi Folks,

Greetings for the day! I am pleased to inform you that Teleperformance Global India, a French-based MNC, is offering an exciting opportunity for you to join our team.

About the Role

Job Title: Customer Service

Domain: Voice / NON -VOICE Process

Experience: 0-1 Year(s)

Location: Mumbai -Malad

Shift: 7:00AM -11:00PM (Any 9 Hours)

Responsibilities

• Provide high-quality customer support via various channels (phone, email, chat, etc.).
• Address customer inquiries related to products or services in a timely and professional manner.
• Resolve customer issues and complaints effectively, ensuring satisfaction.
• Assist in the sales process by providing product information and support to customers.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the sales team to enhance customer experience and service delivery.
• Handle escalations and ensure customer satisfaction at every touchpoint.

Qualifications

Education : Graduate- Fresher can Apply / Undergraduate -With 6 months Experience

If you're interested, please share your updated CV with me at

Share below details:

• Name -
• Education-
• Location-
• Experience-
• CTC-
• ECTC-
• Notice period -

Looking forward to hearing from you.

hashtag#CustomerService hashtag#Salesdomain hashtag#Customerhandling hashtag#CutomerSupport hashtag#CustomerIntraction hashtag#EscalationHandling

``

WELCOME FRESHER'S

About the Company:-

Hi Folks,

Greetings for the day! I am pleased to inform you that Teleperformance Global India, a French-based MNC, is offering an exciting opportunity for you to join our team.

About the Role

Job Title: Customer Service

Domain: Voice / NON -VOICE Process

Experience: 0-1 Year(s)

Location: Mumbai -Malad

Shift: 7:00AM -11:00PM (Any 9 Hours)

Responsibilities

• Provide high-quality customer support via various channels (phone, email, chat, etc.).
• Address customer inquiries related to products or services in a timely and professional manner.
• Resolve customer issues and complaints effectively, ensuring satisfaction.
• Assist in the sales process by providing product information and support to customers.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the sales team to enhance customer experience and service delivery.
• Handle escalations and ensure customer satisfaction at every touchpoint.

Qualifications

Education : Graduate- Fresher can Apply / Undergraduate -With 6 months Experience

If you're interested, please share your updated CV with me at

Share below details:

• Name -
• Education-
• Location-
• Experience-
• CTC-
• ECTC-
• Notice period -

Looking forward to hearing from you.

hashtag#CustomerService hashtag#Salesdomain hashtag#Customerhandling hashtag#CutomerSupport hashtag#CustomerIntraction hashtag#EscalationHandling

``

WELCOME FRESHER'S

About the Company:-

Hi Folks,

Greetings for the day! I am pleased to inform you that Teleperformance Global India, a French-based MNC, is offering an exciting opportunity for you to join our team.

About the Role

Job Title: Customer Service

Domain: Voice / NON -VOICE Process

Experience: 0-1 Year(s)

Location: Mumbai -Malad

Shift: 7:00AM -11:00PM (Any 9 Hours)

Responsibilities

• Provide high-quality customer support via various channels (phone, email, chat, etc.).
• Address customer inquiries related to products or services in a timely and professional manner.
• Resolve customer issues and complaints effectively, ensuring satisfaction.
• Assist in the sales process by providing product information and support to customers.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the sales team to enhance customer experience and service delivery.
• Handle escalations and ensure customer satisfaction at every touchpoint.

Qualifications

Education : Graduate- Fresher can Apply / Undergraduate -With 6 months Experience

If you're interested, please share your updated CV with me at

Share below details:

• Name -
• Education-
• Location-
• Experience-
• CTC-
• ECTC-
• Notice period -

Looking forward to hearing from you.

hashtag#CustomerService hashtag#Salesdomain hashtag#Customerhandling hashtag#CutomerSupport hashtag#CustomerIntraction hashtag#EscalationHandling

``

Company Overview

Elite Manpower & Training Academy (EMTA) is dedicated to providing expertly trained professionals for the BFSI sector. Run by experienced banking professionals, EMTA specializes in placing candidates based on their qualifications and expertise. With a focus on personalized and bulk-hiring, the company is committed to delivering well-trained manpower to meet organizational needs. Based in Indore, EMTA also offers a variety of training programs tailored for college students, graduates, and professionals.

Job Overview

The Customer Support role at Elite Manpower & Training Academy is a full-time position located in Indore. This entry-level position is ideal for freshers looking to build a career in customer service. The role demands excellent communication, active listening, and problem-solving skills, with a focus on providing exceptional customer service and support through various channels, including email.

Qualifications and Skills

• Proficient customer service skills with a focus on providing exceptional support to clients and resolving their queries effectively.
• Strong communication skills essential for interacting clearly and professionally with customers across various channels.
• Active listening skills to understand and address the customer's needs and deliver tailored solutions accordingly.
• Proven conflict resolution abilities to manage and resolve issues amicably while keeping the customer's best interests in mind.
• Proficiency in handling email support, ensuring timely and accurate responses to customer inquiries received through email.
• Strong problem-solving skills to identify customer issues and provide appropriate solutions promptly.
• Ability to multitask and manage time efficiently to handle multiple customer queries and tasks simultaneously.
• Adaptability to work under pressure in a fast-paced environment while maintaining composure and professionalism.

Roles and Responsibilities

• Provide exceptional customer support via phone, email, and chat in a professional and helpful manner.
• Identify customer needs and assist them in resolving issues or clarifying information about company services.
• Maintain accurate and detailed records of customer interactions, queries, and feedback.
• Follow up promptly with customers to ensure satisfactory resolution of their issues and needs.
• Collaborate with other departments to escalate and resolve issues that are beyond your control or expertise.
• Stay updated with company policies, products, and services to deliver accurate information to customers.
• Contribute to team efforts in achieving customer service targets and maintaining service quality standards.
• Participate in training and development programs to enhance customer service skills and industry knowledge.

Company Overview Elite Manpower & Training Academy (EMTA) is a distinguished name in the Human Resources Services industry, focusing on the BFSI sector. Headquartered in Indore, we excel in grooming and providing specialized manpower for various organizations. With a commitment to excellence, we offer superior training programs aimed at enhancing professional skills, ensuring our candidates meet industry demands effectively. Our unique positioning in recruitment is backed by experienced professionals that empower businesses globally.

Job Overview We are seeking a Junior Customer Support Associate to join our dynamic team at Elite Manpower & Training Academy in Indore. This full-time position offers an excellent opportunity for growth in the Human Resources sector. The role involves assisting customers with their queries, ensuring satisfaction through prompt and effective communication. Candidates should have a passion for customer service and the ability to thrive in a fast-paced environment.

• Qualifications and Skills Proven communication skills with the ability to clearly convey information and engage effectively with customers.
• Experience handling domestic calls, demonstrating strong professional phone etiquette.
• Strong active listening skills to understand customer queries and provide relevant solutions.
• Excellent interpersonal skills, facilitating positive customer interactions and relationships.
• Proficiency in query resolution, diagnosing issues swiftly to ensure customer satisfaction.
• Time management skills, prioritizing tasks to manage multiple customer interactions efficiently.
• Must be capable of working independently and as part of a team, showcasing reliability and teamwork.
• Ability to remain calm and composed under pressure, ensuring consistent service quality.

• Roles and Responsibilities Address and resolve customer inquiries via phone and email, ensuring high levels of satisfaction.
• Maintain records of customer interactions, processing accounts, and filing documents.
• Identify and assess customer needs to achieve satisfaction and foster loyalty.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Follow communication procedures, guidelines, and policies while engaging with clients.
• Participate actively in team meetings and contribute to continuous improvement initiatives.
• Collaborate with team members to enhance customer experience and company goals.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.

Company Overview

Technotask Business Solutions Pvt Ltd (TTBS) is a prominent player in the BPO-BPM field, specializing in contact center services through voice, email, and chat. Founded by Manoj Kumar Biswas, a veteran in the outsourcing sector, TTBS focuses on dynamic sectors like ECom, Fintech, and Fashion. With its headquarters in Bhopal, TTBS is known for its expertise in customer support, IT-enabled services, and business analytics, serving leading startups and brands across India and beyond.

Job Overview

We are seeking highly motivated individuals for the role of Customer Support at Technotask Business Solutions Pvt Ltd. This is a full-time position suitable for freshers with 0 to 1 year of experience. The job location spans across Bhopal, Vidisha, Sehore, Raisen, Hoshangabad, Ashta, and Dewas. The ideal candidate will play a critical role in supporting our customer service processes and ensuring satisfaction in line with our commitment to excellence.

Qualifications and Skills

• Must have excellent customer service skills to handle inquiries and provide solutions efficiently (Mandatory skill).
• Strong problem-solving skills to troubleshoot and resolve customer issues swiftly and effectively.
• Proficient in verbal communication to convey information clearly and build rapport with customers.
• Active listening skills to ensure understanding and address customer concerns accurately.
• Experience or capability in using CRM software to manage customer information and interactions effectively.
• Conflict resolution skills to de-escalate situations and maintain customer satisfaction.
• Email support experience to handle customer queries and manage communication via electronic mail.
• Ability to work independently and as part of a team to achieve targets and contribute to company objectives.

Roles and Responsibilities

• Respond promptly and professionally to incoming inquiries via phone, email, or chat.
• Provide accurate, valid, and comprehensive information to resolve customer queries and enhance satisfaction.
• Identify and assess customers' needs to achieve satisfaction and improve customer experience.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain records of customer interactions, process accounts, and file documents meticulously.
• Communicate effectively with team members to share insights and collaborate on customer service strategies.
• Participate in training sessions to stay updated on product knowledge and customer service protocols.
• Contribute to the company's reputation by maintaining a professional and positive demeanor during interactions.