8,675 E Commerce Support jobs in India

At Carnivore Style, you'll find meat delivery probes, smoker reviews, cooking tips, and expert interviews from our team of meat connoisseurs.

The Role

Monthly Salary: $5,930

Are you a highly organized and customer-focused individual with a passion for e-commerce and a deep understanding of providing exceptional online support? Do you thrive in a remote work environment and have a strong desire to contribute to a growing brand? If so, Carnivore Style is looking for you!

Carnivore Style is a growing platform dedicated to providing high-quality resources and products for individuals interested in the carnivore way of eating. We are committed to providing a seamless and positive shopping experience for our customers.

We seek a talented and self-motivated E-commerce Support and Management Specialist to join our fully remote team. This is a unique opportunity to play a vital role in the operational success of our online store.

What You'll Do:

As an E-commerce Support and Management Specialist, you will be responsible for a variety of tasks related to the smooth operation and customer satisfaction of our online store, including:

• Customer Support: Providing prompt, friendly, and effective support to customers via email, chat, and potentially phone, addressing inquiries about orders, products, shipping, and returns.
• Order Management: Monitoring, processing, and tracking customer orders, ensuring accuracy and timely fulfillment.
• Inventory Management: Assisting with monitoring inventory levels, identifying potential stock issues, and coordinating with relevant teams.
• Website Maintenance Support: Assisting with basic website updates, product listings, and ensuring product information is accurate and up-to-date.
• Troubleshooting: Identifying and resolving customer issues or website glitches promptly.
• Feedback Collection: Gathering customer feedback and identifying areas for improvement in the e-commerce experience.
• Reporting: Assisting with generating basic reports on e-commerce performance, customer inquiries, and order trends.
• Collaboration: Working closely with other team members, including marketing and content creation, to ensure a cohesive customer journey.

• .

What We Offer:

• Work From Home: Enjoy the flexibility and comfort of working from anywhere in the world.
• Flexible Schedule: Manage your own time and create a work schedule that suits your lifestyle.
• Competitive Compensation: A set monthly salary of $5,930, reflecting the value you bring to the team.
• Opportunity to Contribute to a Growing Brand: Play a key role in the success of our e-commerce operations.
• Collaborative and Supportive Team Environment: Work alongside individuals who are passionate about the carnivore lifestyle and building a valuable resource.
• Opportunity for Growth: As Carnivore Style expands, there will be opportunities for you to take on new challenges and responsibilities within our e-commerce operations.

Ideal Profile

What We're Looking For:

• Proven E-commerce Support Experience: Experience providing customer service and managing orders within an e-commerce environment.
• Excellent Communication Skills: Strong written and verbal communication skills with a friendly and professional demeanor.
• Problem-Solving Skills: The ability to effectively identify and resolve customer issues.
• Attention to Detail: A meticulous approach to order processing, inventory, and data entry.
• Familiarity with E-commerce Platforms: Experience with common e-commerce platforms (e.g., Shopify, WooCommerce) is a plus.
• Basic Technical Aptitude: Comfort with navigating online systems and troubleshooting minor technical issues.
• Self-Motivated and Disciplined: The ability to manage your time effectively and work independently in a remote setting.
• Customer-Centric Approach: A genuine desire to provide exceptional customer service.
• Understanding of the Carnivore Lifestyle (or a willingness to learn): While not strictly required, a genuine interest in the carnivore diet and its principles will be an advantage when interacting with customers

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Flexible working options
• Opportunity to make a positive impact

• Provide prompt and efficient technical support to customers via live chat, email, and phone.
• Troubleshoot and resolve customer issues related to the e-commerce platform, including order tracking, account access, and payment processing.
• Guide customers through website features, functionalities, and navigation.
• Process customer requests such as returns, exchanges, and refunds according to company policy.
• Escalate complex technical issues to senior support staff or relevant departments.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify common customer issues and provide feedback to improve the user experience and platform functionality.
• Maintain a high level of customer satisfaction through excellent service delivery.
• Stay up-to-date with product knowledge and company policies.
• Collaborate with team members to share knowledge and best practices.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 1-2 years of experience in a customer service or technical support role, preferably in e-commerce.
• Excellent written and verbal communication skills in English.
• Proficiency in using computers, internet browsers, and common software applications.
• Familiarity with e-commerce platforms and payment gateways is a plus.
• Strong problem-solving skills and the ability to think critically under pressure.
• Patience, empathy, and a customer-focused attitude.
• Ability to work independently in a remote setting.
• Strong organizational skills and attention to detail.

Location: Gwal Pahari Gurgaon

Work Mode : Work From Office

Key Skills – Must Have: PHP ,Javascript ,angular & Good to have-Magento with excellent communication skills

Shifts : Night /Rotational

– 5+ years of experience in an enterprise software or cloud support environment.

– Understanding of modern web technologies and relationships between themLinux, Apache, MySQL, PHP, NGINX, Redis, DNS, CDN, Magento, and SSL.

– Experience troubleshooting web applications and performance issues.

– Ability to analyze/extrapolate issues via logs and other sources of information to provide infrastructure and application teams a good starting point for in-depth reviews.

– Strong knowledge of the Linux command line.

– Relational database skills: Familiarity with MySQL and database queries.

– Familiarity with programming/scripting languages such as PHP, Node.js, Perl, Java, and Python.

– Familiarity with eCommerce Platforms (Support, Site Development or QA role).

– Strong organizational and time management skills including multi-tasking and prioritizing job duties.

– Proficient in technical problem-solving methodologies.

– Ability to adapt and change in a dynamic environment.

– Excellent (oral and written) communication skills in English.

– Provide knowledge transfer sessions to help reduce critical issues.

– Drive resolution of technically complex issues by working with application stakeholders' development and business operations teams.

– Evaluate and provide feedback on future technologies and new releases/upgrades.

– Partner with Engineering personnel to prioritize and raise issues as necessary

– Share standard methodologies with team members to enhance the quality and efficiency of customer support and supply articles to our knowledge base.

– Translate business needs into product requirements and work with product management to add enhancements

– Provide business and technical solutions to help customers optimize the use of solutions. Excellent Organizational skills and ability to prioritize, manage, multi-task, and execute projects cross-functionally.

– Performance tuning and optimization and debugging of customer code.

Culture of caring.  At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development.  We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work.  GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility.  We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization.  We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

Key Responsibilities:

• Act as the first point of contact for technical issues related to Magento e-commerce.
• Troubleshoot and resolve product/cloud/infrastructure issues within SLA timelines.
• Escalate complex issues to Engineering with detailed analysis.
• Handle high-priority incidents and outages.
• Create knowledge base content (KBs, whitepapers, forums).
• Collaborate with internal teams and advocate for customer needs.
• Provide knowledge transfers to reduce recurring issues.

What You Need to Succeed:

• 2+ years  in enterprise software or cloud support.
• Strong communication skills (oral & written).
• Solid Linux command line  experience.
• Familiar with: Apache, NGINX, Redis, DNS, CDN, SSL.
• MySQL expertise  and ability to write/understand queries.
• Basic scripting/programming: Node.js, Perl, Java, Python.
• Understanding of modern web technologies .
• Experience troubleshooting web app performance  issues.
• Analytical with ability to trace issues via logs/infrastructure signals.
• Highly organized, adaptable, and calm under pressure.
• Willing to work in on-call rotation  and non-standard hours.

Success in the role requires agility and results orientation, strategic and innovative thinking, a proven track record of delivering new customer-facing software products at scale, rigorous analytical skills, and a passion for automation and data-driven approaches to solving problems.

Director of eCommerce Engineering - Responsibilities

1. Leadership and Delivery

2. Cross-Functional Collaboration

3. Talent Acquisition and Development

4. Performance Management

5. Technology Leadership

6. Continuous Education and Domain Expertise

7. Resource Planning and Execution

8. Organizational Improvement

9. System Understanding and Technical Oversight

10. Innovation and Transformation

11. Additional Responsibilities

Criteria:

Experience and Expertise

Technical and Professional Skills

Interpersonal and Communication Skills

Operational and Organizational Skills

Core Technical Criteria

1. Backend Expertise (Java)

2. Frontend Expertise (

3. Full Stack Knowledge

Platform and Infrastructure Expertise

4. Cloud and DevOps

5. Security and Compliance

6. Observability and Monitoring

Architectural Expertise

7. System Design and Architecture

8. API Management

Leadership and Team Management

9. Technical Leadership

10. Collaboration with Product and UX

Emerging Technologies and Trends

11. AI/ML and Personalization

12. Search and Catalog Optimization

Other Must-Have Skills

13. Performance Optimization

14. Version Control and Collaboration Tools

For International Web and Chat Support Profile (rotational night shift)-

1.   To provide back support to Overseas Clients.

2.   Online Web and Chat support

3.   Chatting with two or three clients

4.   Email support and management

5.   The information which will be provided to clients will be based on the process.