12 Emergency Response jobs in India

Description

Responsibilities:

 Proficiency in emergency call systems,
telecommunications, IT infrastructure, and system
integration. Experience with 112 systems or similar
emergency response technologies is preferred.
Capable to design and implementation of emergency call
systems for handling high volumes of calls efficiently.
tay informed about the latest technologies and
innovations in emergency call systems and recommend
improvements or upgrades.
rovide technical support for seamless integration of the
emergency call system with other emergency management
systems, such as dispatch systems and Geographic
Information Systems (GIS).
rovide technical support for the 112 emergency call
systems, including troubleshooting issues and ensuring
system reliability and uptime.
nalyze call data and system performance metrics to
identify trends, issues, and areas for improvement.
ollect and incorporate feedback from users and
stakeholders to continually refine and improve the system.
repare and present reports on system performance,
incident handling, and response metrics to stakeholders.
ommunicate with stakeholders/customers on an ongoing
basis.
et and continually manage project expectations with
team members and customers.
rack project milestones and deliverables.
evelop and deliver progress reports, proposals,
requirements documentation and presentations. 
 sue status reports to the project team, analyze results,
and troubleshoot problem areas.
roactively manage changes in project scope, identify
potential crises, and devise contingency plans.
trong analytical skills to assess system performance,
identify issues, and develop solutions.

Mandatory skill sets: Subject Matter Expertise: Emergency Response Support
System (ERSS), Integrated Command and Control Centers,
Experience of handling Computer Aided Dispatched system
(CAD) and call centre application.

Preferred skill sets: Working with law enforcement agencies like Police, smart city etc. on various Public Safety & Security solutions,
IT/Workflow/ERP applications.

Years of experience required: Total work experience of 10+ years and relevant work
experience of 5+ years in any reputed IT/ITES firm.

Education qualification: Graduation: BE / BTech / MCA

Education

Certifications

Required Skills

Optional Skills

Desired Languages

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Crisis Management plays an essential role to the survival and continuity of business operations in the event of a major incident. 
This leadership role is an integral part of the Central Response Team supporting the delivery of Crisis Management, Testing and Exercising and the implementation of M&G’s Crisis Management Framework. 
The role holder will support the Group Accountable Executive (the Chief Information Technology Officer) in the delivery of their accountabilities with respect to Crisis Management as part of the wider Operational Resilience policy.
As a leader within the Central Response Team, the holder will act as a point of contact / crisis management SME for M&G’s senior leaders, providing support and advice to the team to deliver a seamless Crisis Management framework. They will contribute to maintaining Crisis Management protocols and procedures in supporting response efforts during crises ensuring timely and effective action to minimise disruption and harm. 
As part of the Group’s First Line Risk function, they will support Business Area Operational Resilience Leads in their work to embed the Operational Resilience policy and supporting across M&G with respect to Crisis Management and associated testing and exercising.

Primary responsibilities

Crisis Management

Resilience Testing and Exercising

Knowledge & Skills:

Experience:

Educational Qualification:

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Crisis Management plays an essential role to the survival and continuity of business operations in the event of a major incident. 
This leadership role is an integral part of the Central Response Team supporting the delivery of Crisis Management, Testing and Exercising and the implementation of M&G’s Crisis Management Framework. 
The role holder will support the Group Accountable Executive (the Chief Information Technology Officer) in the delivery of their accountabilities with respect to Crisis Management as part of the wider Operational Resilience policy.
As a leader within the Central Response Team, the holder will act as a point of contact / crisis management SME for M&G’s senior leaders, providing support and advice to the team to deliver a seamless Crisis Management framework. They will contribute to maintaining Crisis Management protocols and procedures in supporting response efforts during crises ensuring timely and effective action to minimise disruption and harm. 
As part of the Group’s First Line Risk function, they will support Business Area Operational Resilience Leads in their work to embed the Operational Resilience policy and supporting across M&G with respect to Crisis Management and associated testing and exercising.

Primary responsibilities

Crisis Management

Resilience Testing and Exercising

Knowledge & Skills:

Experience:

Educational Qualification:

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Description

Your Team
The Crisis Management Team is responsible for Incident and Crisis Management at Invesco and is a team that proactively prepares for different scenarios and incidents. The team is responsible for incident and crisis management, playbook creation and maintenance, the test and exercise program.

Your Role
The Advanced Principal role is responsible for Crisis Management in the APAC region and the broader global family. This role reports to the Senior Manager Crisis Management, supporting and managing Invesco’s Crisis Management and Test and Exercise program. The role will collaborate with multiple teams across the organization and will engage with executives and senior business stakeholders to facilitate and lead the coordination of response activities during business continuity disruptive events. You will also assist with or lead test and exercise activities.

You Will Be Responsible For:

The Experience You Bring:
Proven extensive experience in Crisis and Emergency Response Management, Business Continuity, IT Disaster Recovery or IT or Cyber Incident Response. Experience in Crisis Response, plan and playbook creation and running tests and exercises

General Role Profile
• Recognized as an expert within the Firm and requires in-depth and/or breadth of expertise in Crisis Management and broad knowledge of incident and crisis management as well as Operational Resilience and Risk.
• Can lead incident and crisis response efforts regionally and/or globally, with the ability to coordinate response groups and communicate and work with senior management.

• Ability to manage high pressured stressful scenarios. Execution of managing to multiple deadlines, excellent time management skills and calm and effective demeanor in high stress scenarios.

Knowledge
• Strong skill sets in in SharePoint, MS Teams, PowerPoint and the rest of the office suite is required. Power BI, ServiceNow, CL360 or other Crisis Management tools experience is a plus.

• Requires in-depth and/or breadth of expertise in Crisis Management, Technology Major Incidents, Business Continuity and Operational Resilience to convert knowledge to authoritative advice

Business Acumen
• A relationship builder who works successfully with a wide variety of internal and external partners in a diverse, global, and matrixed arena. Strong executive presence and ability to manage high pressured situations.

• Critical and forward thinker capable of analyzing sophisticated situations and delivering innovative solutions

• Intellectual agility – the ability to learn and act on new information quickly and efficiently.

• Entrepreneurial mindset and comfortable working independently and driving own initiatives.

• Must be able to work effectively in a team environment. Comfortable with giving and receiving feedback.

Impact
• Execution focused driving to highly valued results at pace and demonstrating sense of urgency when required.
• Develops methods and techniques for obtaining solutions.

Possesses attention to detail with excellent follow-through

Leadership
• Leads the Crisis Management programme in region and contributes to the global programme.
• Develops the strategy for program or project execution and actively manages its deployment

Influence and Partnership
• Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, in areas related to Crisis Management and testing and exercises.
• Negotiates with and influences key stakeholders internally and externally within Crisis Management and Testing and Exercises.

Full Time / Part Time

Worker Type

Job Exempt (Yes / No)

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. 

Why Invesco

In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. 

We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).

What’s in it for you? 

As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. 

Our benefit policy includes but not limited to: 

In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. 

To know more about us 

About Invesco:

About our Culture:

About our D&I policy:

About our CR program:

Apply for the role @ Invesco Careers :

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Crisis Management plays an essential role to the survival and continuity of business operations in the event of a major incident. 
This leadership role is an integral part of the Central Response Team supporting the delivery of Crisis Management, Testing and Exercising and the implementation of M&G’s Crisis Management Framework. 
The role holder will support the Group Accountable Executive (the Chief Information Technology Officer) in the delivery of their accountabilities with respect to Crisis Management as part of the wider Operational Resilience policy.
As a leader within the Central Response Team, the holder will act as a point of contact / crisis management SME for M&G’s senior leaders, providing support and advice to the team to deliver a seamless Crisis Management framework. They will contribute to maintaining Crisis Management protocols and procedures in supporting response efforts during crises ensuring timely and effective action to minimise disruption and harm. 
As part of the Group’s First Line Risk function, they will support Business Area Operational Resilience Leads in their work to embed the Operational Resilience policy and supporting across M&G with respect to Crisis Management and associated testing and exercising.

Primary responsibilities

Crisis Management

Resilience Testing and Exercising

Knowledge & Skills:

Experience:

Educational Qualification:

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

We are seeking a highly skilled and motivated Senior Manager BCP/DR to lead and manage our Business Continuity Planning (BCP) and Disaster Recovery(DR) program while also serving as a hands-on individual contributor. This role is critical to ensuring the organization’s resilience against disruptions, including natural disasters, cyberattacks, and operational failures. The successful candidate will drive the BCP program by developing strategies, policies, and plans, while also executing key tasks such as risk assessments, testing, and recovery operations. This position requires a blend of strategic vision, technical expertise, and operational execution to safeguard our business operations and IT systems.

Responsibilities & Deliverables: 

Program Leadership (BCP/DR Program Driver):

• Develop and Maintain BCP/DR Strategies: Lead the design, implementation, and continuous improvement of the organization’s BCP and DR strategies, ensuring alignment with industry standards (e.g., ISO 22301, NIST 800-34) and regulatory requirements (e.g., GDPR, DPDP Act for India-based operations).
• Policy and Governance: Create and update BCP/DR policies, procedures, and frameworks to ensure comprehensive coverage of all critical business functions and IT systems.
• Stakeholder Collaboration: Work closely with cross-functional teams (e.g., IT, security, operations, HR, finance, Legal) to identify critical processes, dependencies,and recovery priorities, fostering a culture of resilience across the organization.
• Training and Awareness: Develop and deliver BCP/DR training programs for employees, ensuring all staff are prepared to respond to disruptions effectively.
• Program Reporting: Provide regular updates to senior leadership on the status of the BCP/DR program, including risk assessments, test results, and improvement plans.
• Vendor Coordination: Manage relationships with third-party vendors (e.g., cloud providers like AWS, DRaaS providers) to ensure external dependencies are accounted for in BCP/DR plans.

Individual Contributor (Hands-On Execution)

• Risk Assessments and Business Impact Analysis (BIA): Conduct detailed risk assessments and BIAs to identify vulnerabilities, assess the impact of potential  disruptions, and prioritize recovery efforts for critical systems (e.g., NetBanking platforms, AWS-based applications).

• DR Plan Development and Testing: Create and maintain detailed DR plans for IT systems, including recovery procedures for servers, databases, and applications. Execute regular DR tests (e.g., tabletop exercises, failover simulations) to validate recovery capabilities.
• Incident Response Support: Act as a key responder during incidents, coordinating recovery efforts and ensuring minimal downtime for critical systems. This includes hands-on execution of recovery tasks, such as restoring backups or failing over to secondary sites.
• System Hardening: Collaborate with IT, Legal and security teams to implement resilience measures, such as configuring high-availability architectures (e.g., AWS multi-region setups) and securing identity management systems (e.g., using SCIM for user provisioning).
• Documentation and Compliance: Maintain detailed documentation of BCP/DR plans, test results, and incident response activities, ensuring compliance with audit requirements and regulatory standards.
• Tooling and Automation: Leverage tools like GitLab to manage BCP/DR documentation and scripts, implementing pre-commit checks to ensure code quality for automated recovery scripts. Use automation tools (e.g., Ansible, Terraform) to streamline DR processes.

Qualifications: 

Education:

Bachelor’s degree in Information Technology, Computer Science, Business  Administration, or a related field. A master’s degree or certifications like CBCP (Certified Business Continuity Professional), DRCS (Disaster Recovery Certified Specialist), or CISM (Certified Information Security Manager) are preferred.

Experience:

• 10+ years of experience in business continuity planning, disaster recovery, or IT operations, with at least 2 years in a leadership or program management role. Proven track record of developing and implementing BCP/DR programs in a complex, technology-driven environment (e.g., banking, fintech, or cloud-based organizations like HDFC Bank or AWS environments).
• Hands-on experience with DR testing, incident response, and recovery operations for IT systems.

Technical Skills:

• Strong understanding of IT infrastructure, including cloud platforms (e.g., AWS, Azure), virtualization (e.g., VMware), and networking. 
• Familiarity with identity management protocols like SCIM to ensure secure user provisioning during recovery scenarios.
• Experience with CI/CD tools like GitLab for managing DR scripts and documentation, including setting up pre-commit checks to maintain code quality.
• Knowledge of backup and recovery tools (e.g., Veeam, AWS Backup) and high-availability architectures.

Location: Mumbai/ Pune

Role Summary

We are hiring for a Vice President – Crisis Management role for a leading global financial services GCC. The role ensures the effective execution of the Crisis Management framework , scenario testing, and post-incident reviews, playing a key part in enhancing the organization’s overall operational resilience. The ideal candidate will bring deep expertise in crisis management, the ability to lead through uncertainty, and experience engaging with senior leadership across multiple geographies.

Key Responsibilities

• Lead and manage enterprise-wide crisis response at multiple levels.
• Serve as a crisis management SME and point of contact for senior leadership.
• Develop and deliver crisis simulation exercises and testing aligned with operational risks.
• Oversee incident logging, playbook development, emergency notifications , and on-call rotas.
• Drive continuous improvement in crisis preparedness and resilience awareness across the organization.
• Facilitate post-incident reviews and ensure timely completion of corrective actions.
• Engage with cross-functional stakeholders and third-party partners.

Ideal Candidate Profile

• 13+ years in Crisis Management and Operational Resilience within the financial services or regulated industry.
• Proven experience in leading cross-regional response teams and managing crisis communications with C-level executives.
• Demonstrated expertise in scenario testing, threat modelling, and risk-based simulations .
• Strong understanding of ISO22301 / ISO22316 standards and the three lines of defense model.
• Skilled in leading training sessions and awareness campaigns.
• Experience managing emergency communications platforms and playbook development.
• Exceptional communication and stakeholder management abilities.
• Experience in people management, mentoring, and cross-functional collaboration .

For further information, kindly reach out to us at