9,480 Executive Site Support jobs in India

#Urgent_Opening_for Canvendor

#Hiring : Technical Customer Support Lead (5+Years Experience) | Chennai |

Location: Chennai

Experience: 5+ Years

Notice period: Immediate to 1 Week

Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA

#Key_Requirements :

• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes

• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally

• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment

• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues

• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements

• Detail-oriented with a commitment to accuracy, quality, and data security

• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours

• Intermediate understanding of technical systems, APIs, and SQL

• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus

• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred

• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles

If interested kindly share your updated CV to

Please reach out to me in WhatsApp for more details:

#Urgent_Opening_for Canvendor

#Hiring: Technical Customer Support Lead (5+Years Experience) | Chennai |

Location: Chennai

Experience: 5+ Years

Notice period: Immediate to 1 Week

Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA

#Key_Requirements:

• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes

• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally

• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment

• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues

• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements

• Detail-oriented with a commitment to accuracy, quality, and data security

• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours

• Intermediate understanding of technical systems, APIs, and SQL

• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus

• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred

• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles

If interested kindly share your updated CV to

Please reach out to me in WhatsApp for more details:

#Urgent_Opening_for Canvendor

#Hiring : Technical Customer Support Lead (5+Years Experience) | Chennai |

Location: Chennai

Experience: 5+ Years

Notice period: Immediate to 1 Week

Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA

#Key_Requirements :

• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes

• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally

• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment

• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues

• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements

• Detail-oriented with a commitment to accuracy, quality, and data security

• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours

• Intermediate understanding of technical systems, APIs, and SQL

• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus

• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred

• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles

If interested kindly share your updated CV to

Please reach out to me in WhatsApp for more details:

Remote Work: Hybrid

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.

• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
  • Fully documents customer interactions in real-time; may author content for review.
  • Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
  • Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
  • Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
  • Manages multiple tickets related a spectrum of technical problems.
  • Collaborates with fellow technicians and supervisor to solve complex problems.
  • Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
  • Demonstrates leadership qualities.
  • Demonstrates strong customer service, communication and problem solving skills.

Minimum Education : High School or equivalent vocational qualification / experience

Minimum Work Experience (years) : 1-2 years of experience

Key Skills and Competencies:

• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values / orientation

• Solid professional work behaviors (attendance, teamwork, time management)
• Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
• Full knowledge of job related knowledge and procedures

Position Specific Information

Travel Requirements: Up to 10%

Able to Telework? Yes – hybrid work approach

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Job Details:

Designation: Process Executive

CTC: INR 3.5 LPA

Job Location: Hyderabad

Roles and Responsibilities:

Response, diagnosis, resolution and tracking by phone, email, Chat (Highest %) and social media of customer support queries.

Knowledge of Workspace/cloud product.

Maintain response and resolution speed as defined by SLOs.

Keep high customer satisfaction scores and follow quality standards in 90% of cases.

Use existing knowledge base to provide a customer facing root cause assessment.

Provide customer facing bug progress summary using available tools and platforms.

Handle escalations raised by customers and partners.

Handle consults from the lower tier to assist in case resolution.

Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

Interview Details:

Mode: Virtual

Level 1: HR Screening

Level 2: HR Discussion

Level 3: SHL Result

Eligibility Criteria:

* 2020, 2021 & 2022, 2023 batch of any degree.

* Consistent academic record of 50% in 10th, 12th, UG.

* Maximum of 2 years of gap in education and not beyond year experience candidates.

* Strong written and verbal communication.

* Excellent problem-solving and analytical skills, combined with impeccable business judgment and industry knowledge

Link :

Essential Job Duties and Responsibilities

Education and Experience Requirements

Technical Skills and Relevant Technologies

Soft Skills and Cultural Fit