18 Experienced Professional jobs in Kharar

During a Typical Day, You’ll

• Answer incoming calls from healthcare plan members.
• Understand the coverage and healthcare requirements by interacting with members on the phone.
• Resolve member issues through verbal and written communication.

What You Bring to the Role

• Min 1 year of customer service experience (international).
• Ability to read, write, and converse proficiently with in US English.
• Computer literacy.

What You Can Expect

• Support for your career and professional development.
• An inclusive, community-minded organization that encourages giving back.
• A global team of curious, lifelong learners guided by our company values.
• A comprehensive benefits package that may include transportation for night shifts, PTO, tuition reimbursement, and health and wellness incentives.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support needed for success throughout your career. From your first day in training, through individualized engagement coaching, you will have access to thousands of resources that support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught: your caring and supportive nature that will shine through as you help customers. Our community is here for you as one dynamic, global family.

You'll report to the Team Lead and contribute to the success of both customer experiences and the overall team.

During a Typical Day, You’ll

• Answer incoming calls from healthcare plan members.
• Understand the coverage and healthcare requirements by interacting with members on the phone.
• Resolve member issues through verbal and written communication.

What You Bring to the Role

• Min 1 year of customer service experience (international).
• Ability to read, write, and converse proficiently with in US English.
• Computer literacy.

What You Can Expect

• Support for your career and professional development.
• An inclusive, community-minded organization that encourages giving back.
• A global team of curious, lifelong learners guided by our company values.
• A comprehensive benefits package that may include transportation for night shifts, PTO, tuition reimbursement, and health and wellness incentives.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support needed for success throughout your career. From your first day in training, through individualized engagement coaching, you will have access to thousands of resources that support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught: your caring and supportive nature that will shine through as you help customers. Our community is here for you as one dynamic, global family.

You'll report to the Team Lead and contribute to the success of both customer experiences and the overall team.

About the Job:

• Job Title: ServiceNow QA Professional
• Skills : ServiceNow ATF, Automation testing tools/frameworks
• Experience Required : 9 Years +
• Location: Indore/Pune/ Chennai/ Remote
• Notice Period: Immediate Joiners Preferred

Job Description:

• Develop, maintain, and execute comprehensive test plans, test cases, and test scripts for ServiceNow applications.
• Perform functional, regression, integration, and UAT testing for ITSM, HRSD, ITOM, and CSM modules.
• Collaborate with developers, business analysts, and stakeholders to understand requirements and validate solutions.
• Conduct end-to-end testing of ServiceNow workflows, catalog items, integrations, and custom applications.
• Ensure compliance with QA best practices and participate in release planning and defect management.
• Drive test automation initiatives where applicable within ServiceNow.
• Document defects clearly, track them to closure, and prepare detailed test reports and metrics .
• Work closely with cross-functional teams to ensure timely and successful releases.

About InfoBeans:

InfoBeans is a global digital transformation and product engineering company, enabling businesses to thrive through innovation, agility, and cutting-edge technology solutions. With over 1,700 team members across the globe, we specialize in custom software development, enterprise solutions, cloud, AI/ML, UX, automation, and digital transformation services .

At InfoBeans, we live by our core purpose of “Creating WOW!” —for our clients, team members, and the community. Our collaborative culture, growth opportunities, and people-first approach make us one of the most trusted and rewarding workplaces.

Link:

About the Job:

• Job Title: ServiceNow QA Professional
• Skills : ServiceNow ATF, Automation testing tools/frameworks
• Experience Required : 9 Years +
• Location: Indore/Pune/ Chennai/ Remote
• Notice Period: Immediate Joiners Preferred

Job Description:

• Develop, maintain, and execute comprehensive test plans, test cases, and test scripts for ServiceNow applications.
• Perform functional, regression, integration, and UAT testing for ITSM, HRSD, ITOM, and CSM modules.
• Collaborate with developers, business analysts, and stakeholders to understand requirements and validate solutions.
• Conduct end-to-end testing of ServiceNow workflows, catalog items, integrations, and custom applications.
• Ensure compliance with QA best practices and participate in release planning and defect management.
• Drive test automation initiatives where applicable within ServiceNow.
• Document defects clearly, track them to closure, and prepare detailed test reports and metrics .
• Work closely with cross-functional teams to ensure timely and successful releases.

About InfoBeans:

InfoBeans is a global digital transformation and product engineering company, enabling businesses to thrive through innovation, agility, and cutting-edge technology solutions. With over 1,700 team members across the globe, we specialize in custom software development, enterprise solutions, cloud, AI/ML, UX, automation, and digital transformation services .

At InfoBeans, we live by our core purpose of “Creating WOW!” —for our clients, team members, and the community. Our collaborative culture, growth opportunities, and people-first approach make us one of the most trusted and rewarding workplaces.

Link:

Job Title: Senior IT Service Management (ITSM) Specialist Trainer

Location: Remote

Position Overview:

We are seeking a seasoned IT Service Management (ITSM) professional trainer with over 10+ years of experience in managing IT service delivery, process governance, and continual improvement. This role is designed for a professional who will not only oversee ITSM practices but also train, mentor, and develop fresh graduates entering the IT services field. The ideal candidate will bring expertise in ITIL frameworks, service delivery models, and enterprise ITSM tools, while fostering a learning environment that builds the next generation of IT service professionals.

Key Responsibilities:

• Designed and delivered structured training programs for graduate trainees on ITSM principles, ITIL practices, and service delivery models.
• Mentored and coached fresh graduates on incident, problem, change, release, and service request management.
• Provided hands-on training in ITSM tools (ServiceNow, BMC Remedy, Jira Service Management, or equivalent).
• Reviewed trainee work in ticket handling, escalation processes, and SLA adherence, providing constructive feedback.
• Guided graduates in understanding service strategy, service design, service transition, service operations, and continual improvement.
• Conducted workshops on root cause analysis, customer service excellence, and communication best practices.
• Collaborated with HR and leadership teams to shape graduate onboarding, capability-building, and career path programs.
• Supported continual improvement of ITSM processes and ensured alignment with organizational goals and industry standards.

Job Title: Senior IT Service Management (ITSM) Specialist Trainer

Location: Remote

Position Overview:

We are seeking a seasoned IT Service Management (ITSM) professional trainer with over 10+ years of experience in managing IT service delivery, process governance, and continual improvement. This role is designed for a professional who will not only oversee ITSM practices but also train, mentor, and develop fresh graduates entering the IT services field. The ideal candidate will bring expertise in ITIL frameworks, service delivery models, and enterprise ITSM tools, while fostering a learning environment that builds the next generation of IT service professionals.

Key Responsibilities:

• Designed and delivered structured training programs for graduate trainees on ITSM principles, ITIL practices, and service delivery models.
• Mentored and coached fresh graduates on incident, problem, change, release, and service request management.
• Provided hands-on training in ITSM tools (ServiceNow, BMC Remedy, Jira Service Management, or equivalent).
• Reviewed trainee work in ticket handling, escalation processes, and SLA adherence, providing constructive feedback.
• Guided graduates in understanding service strategy, service design, service transition, service operations, and continual improvement.
• Conducted workshops on root cause analysis, customer service excellence, and communication best practices.
• Collaborated with HR and leadership teams to shape graduate onboarding, capability-building, and career path programs.
• Supported continual improvement of ITSM processes and ensured alignment with organizational goals and industry standards.

Company Description

The Rainmaker Companies help professional services firms (accounting, law, consulting, etc.) grow through tailored business development and leadership programs, specialized professional communities, and strategic growth consulting. Our focus is to develop, advise, and collaborate closely with executives, practice leaders, and high-potential professionals to drive success for firms and their professionals around the world.

Role Description

This is an independent contract role for a Professional Trainer and Coach. The role involves delivering training programs, coaching sessions, and facilitating growth-focused workshops for professional services firms. The Professional Trainer and Coach will work with us to create tailored development plans, assess training needs, and monitor progress to ensure participants achieve their development goals. Additionally, the role includes collaborating with internal teams to develop new training materials and strategies. Rainmaker is a USA-based organization, serving firms globally. We are seeking team members who can work effectively with our internal team, while communicating and working effectively with clients and participants in the international cultures into which our company is expanding.

Qualifications

• Experience in Training and Coaching professionals
• Strong Facilitation and Workshop Delivery skills
• Proficiency in creating Development Plans and Assessing Training Needs
• Excellent Communication and Interpersonal skills
• Fluent in both English and the Primary Language(s) of Local Region
• Comfortable with Remote Work and using Virtual Training Platforms
• Familiarity with Professional Services Firms, ideally in a growth-focused context
• University Degree or Equivalent Experience in Business, Human Resources, Education, or related field
• Certification in Coaching or a related credential is a plus