53 Guest Relations Executive jobs in Mussoorie
Guest Relations Executive
Posted today
Job Viewed
Job Description
Job Title: Guest Relations Executive / Senior Guest Relations Executive
Location : Nainital / Mukteshwar / Mussoorie
We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.
Roles and Responsibilities
● Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent
customer service throughout their stay.
● Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate
completion of all necessary documentation.
● Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant
departments when necessary.
● Administrative Support: Maintain and organize files, records, and documents, updating them as
needed. Create and manage spreadsheets for reporting and operational needs.
● Property Management Support:
○ Conduct inventory checks and maintain records.
○ Assist in the procurement of monthly supplies.
○ Step in as the property in-charge during the absence of the property manager.
● Food and Beverage Assistance: Support the service of food and beverages to ensure guest
satisfaction.
● Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
● Cross-Location Travel: Be willing to travel to other properties in South and West India when
required.
Qualifications/Knowledge/Experience
● A minimum of 6 months of industrial training or relevant experience in hospitality.
● A pleasant personality and excellent verbal and written communication skills.
● Final-year student or graduate from a Hotel Management program is preferred.
● Flexibility and enthusiasm for traveling across our properties.
What We Offer
● Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
● Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
● Additional Perks: Complimentary accommodation and meals provided by the company.
● The opportunity to work at multiple PAN India locations with a focus on North regions.
Guest Relations Executive
Posted 1 day ago
Job Viewed
Job Description
Location : Nainital / Mukteshwar / Mussoorie
We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.
Roles and Responsibilities
● Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent
customer service throughout their stay.
● Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate
completion of all necessary documentation.
● Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant
departments when necessary.
● Administrative Support: Maintain and organize files, records, and documents, updating them as
needed. Create and manage spreadsheets for reporting and operational needs.
● Property Management Support:
○ Conduct inventory checks and maintain records.
○ Assist in the procurement of monthly supplies.
○ Step in as the property in-charge during the absence of the property manager.
● Food and Beverage Assistance: Support the service of food and beverages to ensure guest
satisfaction.
● Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
● Cross-Location Travel: Be willing to travel to other properties in South and West India when
required.
Qualifications/Knowledge/Experience
● A minimum of 6 months of industrial training or relevant experience in hospitality.
● A pleasant personality and excellent verbal and written communication skills.
● Final-year student or graduate from a Hotel Management program is preferred.
● Flexibility and enthusiasm for traveling across our properties.
What We Offer
● Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
● Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
● Additional Perks: Complimentary accommodation and meals provided by the company.
● The opportunity to work at multiple PAN India locations with a focus on North regions.
Guest Relations Executive
Posted today
Job Viewed
Job Description
Job Title: Guest Relations Executive / Senior Guest Relations Executive
Location : Nainital / Mukteshwar / Mussoorie
We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.
Roles and Responsibilities
● Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent
customer service throughout their stay.
● Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate
completion of all necessary documentation.
● Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant
departments when necessary.
● Administrative Support: Maintain and organize files, records, and documents, updating them as
needed. Create and manage spreadsheets for reporting and operational needs.
● Property Management Support:
○ Conduct inventory checks and maintain records.
○ Assist in the procurement of monthly supplies.
○ Step in as the property in-charge during the absence of the property manager.
● Food and Beverage Assistance: Support the service of food and beverages to ensure guest
satisfaction.
● Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
● Cross-Location Travel: Be willing to travel to other properties in South and West India when
required.
Qualifications/Knowledge/Experience
● A minimum of 6 months of industrial training or relevant experience in hospitality.
● A pleasant personality and excellent verbal and written communication skills.
● Final-year student or graduate from a Hotel Management program is preferred.
● Flexibility and enthusiasm for traveling across our properties.
What We Offer
● Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
● Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
● Additional Perks: Complimentary accommodation and meals provided by the company.
● The opportunity to work at multiple PAN India locations with a focus on North regions.
Guest relations executive
Posted today
Job Viewed
Job Description
Guest relations executive
Posted today
Job Viewed
Job Description
Guest Relations Executive
Posted 11 days ago
Job Viewed
Job Description
Job Title: Guest Relations Executive / Senior Guest Relations Executive
Location : Nainital / Mukteshwar / Mussoorie
We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.
Roles and Responsibilities
● Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent
customer service throughout their stay.
● Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate
completion of all necessary documentation.
● Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant
departments when necessary.
● Administrative Support: Maintain and organize files, records, and documents, updating them as
needed. Create and manage spreadsheets for reporting and operational needs.
● Property Management Support:
○ Conduct inventory checks and maintain records.
○ Assist in the procurement of monthly supplies.
○ Step in as the property in-charge during the absence of the property manager.
● Food and Beverage Assistance: Support the service of food and beverages to ensure guest
satisfaction.
● Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
● Cross-Location Travel: Be willing to travel to other properties in South and West India when
required.
Qualifications/Knowledge/Experience
● A minimum of 6 months of industrial training or relevant experience in hospitality.
● A pleasant personality and excellent verbal and written communication skills.
● Final-year student or graduate from a Hotel Management program is preferred.
● Flexibility and enthusiasm for traveling across our properties.
What We Offer
● Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
● Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
● Additional Perks: Complimentary accommodation and meals provided by the company.
● The opportunity to work at multiple PAN India locations with a focus on North regions.
Guest Relations Executive
Posted today
Job Viewed
Job Description
Job Title: Guest Relations Executive / Senior Guest Relations Executive
Location : Nainital / Mukteshwar / Mussoorie
We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.
Roles and Responsibilities
● Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent
customer service throughout their stay.
● Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate
completion of all necessary documentation.
● Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant
departments when necessary.
● Administrative Support: Maintain and organize files, records, and documents, updating them as
needed. Create and manage spreadsheets for reporting and operational needs.
● Property Management Support:
○ Conduct inventory checks and maintain records.
○ Assist in the procurement of monthly supplies.
○ Step in as the property in-charge during the absence of the property manager.
● Food and Beverage Assistance: Support the service of food and beverages to ensure guest
satisfaction.
● Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
● Cross-Location Travel: Be willing to travel to other properties in South and West India when
required.
Qualifications/Knowledge/Experience
● A minimum of 6 months of industrial training or relevant experience in hospitality.
● A pleasant personality and excellent verbal and written communication skills.
● Final-year student or graduate from a Hotel Management program is preferred.
● Flexibility and enthusiasm for traveling across our properties.
What We Offer
● Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
● Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
● Additional Perks: Complimentary accommodation and meals provided by the company.
● The opportunity to work at multiple PAN India locations with a focus on North regions.
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Guest Relations Executive
Posted today
Job Viewed
Job Description
Job Title: Guest Relations Executive / Senior Guest Relations Executive
Location : Nainital / Mukteshwar / Mussoorie
We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.
Roles and Responsibilities
● Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent
customer service throughout their stay.
● Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate
completion of all necessary documentation.
● Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant
departments when necessary.
● Administrative Support: Maintain and organize files, records, and documents, updating them as
needed. Create and manage spreadsheets for reporting and operational needs.
● Property Management Support:
○ Conduct inventory checks and maintain records.
○ Assist in the procurement of monthly supplies.
○ Step in as the property in-charge during the absence of the property manager.
● Food and Beverage Assistance: Support the service of food and beverages to ensure guest
satisfaction.
● Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
● Cross-Location Travel: Be willing to travel to other properties in South and West India when
required.
Qualifications/Knowledge/Experience
● A minimum of 6 months of industrial training or relevant experience in hospitality.
● A pleasant personality and excellent verbal and written communication skills.
● Final-year student or graduate from a Hotel Management program is preferred.
● Flexibility and enthusiasm for traveling across our properties.
What We Offer
● Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
● Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
● Additional Perks: Complimentary accommodation and meals provided by the company.
● The opportunity to work at multiple PAN India locations with a focus on North regions.
Guest Experience Expert
Posted today
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Mussoorie Walnut Grove Resort & Spa, Village - Siya, Mussoorie, Uttarakhand, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Experience Manager
Posted 2 days ago
Job Viewed
Job Description
Key responsibilities include:
- Overseeing daily operations related to guest services, ensuring smooth and efficient guest interactions.
- Developing and implementing service standards and protocols to meet and exceed guest expectations.
- Training and supervising front desk staff, concierge, and other guest-facing teams to deliver personalized and attentive service.
- Managing guest feedback, responding to reviews, and proactively addressing any issues or complaints to ensure swift resolution.
- Creating memorable experiences for guests by anticipating their needs and offering tailored services and recommendations.
- Collaborating with various hotel departments (e.g., Food & Beverage, Housekeeping) to ensure a cohesive and high-quality guest experience.
- Developing and executing strategies to increase guest satisfaction scores and loyalty program participation.
- Conducting regular service audits and providing constructive feedback to staff for continuous improvement.
- Maintaining a keen eye for detail in all aspects of guest interaction and facility presentation.
- Organizing and overseeing special events and arrangements for VIP guests.
- Staying informed about local attractions and services to provide relevant recommendations to guests.
- Assisting with budget management for the guest services department.