2,518 Head Of Client Services jobs in India
Head - Client Services and Project Management
Ahmedabad, Gujarat
ThermoFisher Scientific
Posted 17 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
**Job Description**
When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.
**Position Summary:** To lead Client Services and Project Management team to lead client clinical studies with respect to the packaging and distribution of investigational supplies while ensuring client service levels are met and handled appropriately for growth.
**Crucial Duties and Responsibilities:**
+ Lead and own the Project Management Team and Order Processing Team.
+ Provide guidance, support and direction to ensure team efficiency
+ and develop a collaborative team environment.
+ Mentoring, coaching, training, career development, and harness Team Leaders' leadership Develop training curriculum to enhance the skills and knowledge for client services team; and encourage ongoing learning development. Maintenance and Communication of clinical study databases that includes internal pricing, contracts, customs and regulatory updates.
+ Ensure timely cross functional communication with Operations and Quality Assurance on study updates allowing studies to run with optimal efficiency. Ensure all processes are handled to agreed and specified level through optimal utilization of all available resources, staffing and otherwise.
+ Set performance goals and expectations for the team and regularly review and evaluate team performance against key performance measurements.
+ These include alerting of time critical shipments, project database integrity and accurate shipment and inventory performance reporting.
+ Resolve issues and ensure service recoveries are well supervised, documented and closed in a timely manner.
+ Continuously review and optimize processes to improve efficiency and effectiveness.
+ Review and improve distribution supplier performance, packaging solutions and business-related supplies.
+ Collaborate and coordinate with Business Development in RFQ, RFI management and closing sales. Develop responses to RFQ/RFI's and other business enquiries for existing customer.
+ Closely liaise/coordinate with offices across the region to ensure, exchange of market and customer information and to maintain similar service and quality offerings.
**Minimum Requirements/Qualifications:**
Bachelor's / Master degree in Pharmacy with a minimum of 10 / 15 Years of relevant service validated experience (in Clinical Trial, Logistics, Supply Chain or Customer Service industry)
+ Excellent written and verbal communication skills
+ Possess knowledge and experience in handling customer's expectation
+ Potential to work on a variety of different projects simultaneously.
+ Show efficiency under strict time pressure and handle multiple tasksMeticulous attention to detail
+ Computer Literate and can efficiently use various Microsoft Office applications
+ Ability to work independently and resolve problems/ projects by exercising independent decision making.
+ Diligent with a focus on accuracy and quality.
**_Additional preferences:_** Professional project management /supply chain certification
**Benefits**
We offer driven remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
**Job Description**
When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.
**Position Summary:** To lead Client Services and Project Management team to lead client clinical studies with respect to the packaging and distribution of investigational supplies while ensuring client service levels are met and handled appropriately for growth.
**Crucial Duties and Responsibilities:**
+ Lead and own the Project Management Team and Order Processing Team.
+ Provide guidance, support and direction to ensure team efficiency
+ and develop a collaborative team environment.
+ Mentoring, coaching, training, career development, and harness Team Leaders' leadership Develop training curriculum to enhance the skills and knowledge for client services team; and encourage ongoing learning development. Maintenance and Communication of clinical study databases that includes internal pricing, contracts, customs and regulatory updates.
+ Ensure timely cross functional communication with Operations and Quality Assurance on study updates allowing studies to run with optimal efficiency. Ensure all processes are handled to agreed and specified level through optimal utilization of all available resources, staffing and otherwise.
+ Set performance goals and expectations for the team and regularly review and evaluate team performance against key performance measurements.
+ These include alerting of time critical shipments, project database integrity and accurate shipment and inventory performance reporting.
+ Resolve issues and ensure service recoveries are well supervised, documented and closed in a timely manner.
+ Continuously review and optimize processes to improve efficiency and effectiveness.
+ Review and improve distribution supplier performance, packaging solutions and business-related supplies.
+ Collaborate and coordinate with Business Development in RFQ, RFI management and closing sales. Develop responses to RFQ/RFI's and other business enquiries for existing customer.
+ Closely liaise/coordinate with offices across the region to ensure, exchange of market and customer information and to maintain similar service and quality offerings.
**Minimum Requirements/Qualifications:**
Bachelor's / Master degree in Pharmacy with a minimum of 10 / 15 Years of relevant service validated experience (in Clinical Trial, Logistics, Supply Chain or Customer Service industry)
+ Excellent written and verbal communication skills
+ Possess knowledge and experience in handling customer's expectation
+ Potential to work on a variety of different projects simultaneously.
+ Show efficiency under strict time pressure and handle multiple tasksMeticulous attention to detail
+ Computer Literate and can efficiently use various Microsoft Office applications
+ Ability to work independently and resolve problems/ projects by exercising independent decision making.
+ Diligent with a focus on accuracy and quality.
**_Additional preferences:_** Professional project management /supply chain certification
**Benefits**
We offer driven remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
0
Head - Client Services and Project Management
Ahmedabad, Gujarat
Thermo Fisher Scientific
Posted today
Job Viewed
Job Description
: Lead and own the Project Management Team and Order Processing Team. Provide guidance, support and direction to ensure team efficiency and develop a collaborative team environment. Mentoring, coaching, training, career development, and harness Team Leaders’ leadership Develop training curriculum to enhance the skills and knowledge for client services team; and encourage ongoing learning development. Maintenance and Communication of clinical study databases that includes internal pricing, contracts, customs and regulatory updates. Ensure timely cross functional communication with Operations and Quality Assurance on study updates allowing studies to run with optimal efficiency. Ensure all processes are handled to agreed and specified level through optimal utilization of all available resources, staffing and otherwise. Set performance goals and expectations for the team and regularly review and evaluate team performance against key performance measurements. These include alerting of time critical shipments, project database integrity and accurate shipment and inventory performance reporting. Resolve issues and ensure service recoveries are well supervised, documented and closed in a timely manner. Continuously review and optimize processes to improve efficiency and effectiveness. Review and improve distribution supplier performance, packaging solutions and business-related supplies. Collaborate and coordinate with Business Development in RFQ, RFI management and closing sales. Develop responses to RFQ/RFI’s and other business enquiries for existing customer. Closely liaise/coordinate with offices across the region to ensure, exchange of market and customer information and to maintain similar service and quality offerings. Excellent written and verbal communication skills Possess knowledge and experience in handling customer’s expectation Potential to work on a variety of different projects simultaneously. Show efficiency under strict time pressure and handle multiple tasksMeticulous attention to detail Computer Literate and can efficiently use various Microsoft Office applications Ability to work independently and resolve problems/ projects by exercising independent decision making. Diligent with a focus on accuracy and quality.
Minimum Requirements/Qualifications:
Bachelor's / Master degree in Pharmacy with a minimum of 10 / 15 Years of relevant service validated experience (in Clinical Trial, Logistics, Supply Chain or Customer Service industry)
Additional preferences: Professional project management /supply chain certification
Benefits
We offer driven remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
This advertiser has chosen not to accept applicants from your region.
1
Client Support
Chennai, Tamil Nadu
DTCC
Posted today
Job Viewed
Job Description
**Are you ready to make an impact at DTCC?**
Do you want to work on innovative projects, collaborate with a dynamic and encouraging team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to crafting a workplace that looks like the world that we serve.
**Pay and Benefits**:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
**The impact you will have in this role**:
**Your Primary Responsibilities**:
- Connect with internal stakeholders to understand data requirements.
- Write data business requirements and user stories related to new software development projects.
- Provide data analytics support to Business Analysts and Product Owners.
- Follow the Agile SCRUM practices for data-intensive projects covering software development, data warehousing, customer reporting, and data analytics.
- Profile data to thoroughly understand the quality, anomalies and patterns.
- Identify, plan and supervise consolidation of redundant data sources to establish centralized golden copy source data.
- Establish data quality processes for the data warehouse and analyze data quality reports to identify potential anomalies across multiple data sources.
- Perform ad-hoc data analysis and reporting to support internal customers.
- Research and propose solutions for data anomalies; Bring up data issues to appropriate customers in a timely manner.
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
**Qualifications**:
- Minimum 7 years of related experience
- Bachelor's degree (preferred) or equivalent experience
**Talents Needed for Success**:
- Experience in financial risk management and/or Fintech preferred
- Detailed understanding of various data architectures like Application Database, Data Warehouse & Data Lake
- Hands-on experience writing and executing complex SQL queries
- Experience with various business intelligence tools is required
- Experience with Python, R, or other programming languages is required
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
The Derivatives Services Client Support Team looks after client queries for two platforms -TIW (Trade Information warehouse) and GTR (Global Trade Repository).
TIW provides payment calculation, settlement, post trade event processing and public reporting for Credit Default Swaps. GTR is a trade repository providing industry solution for Over The Counter (OTC) Derivatives and Exchange Traded Derivatives (ETD). GTR supports all asset classes - Rates, Credit, Foreign Exchange, Equity and Commodities reporting as well as Collateral and Valuation reporting. The GTR spans three continents, enabling users to meet their regulatory reporting obligations across the globe, in an open, cost effe
Do you want to work on innovative projects, collaborate with a dynamic and encouraging team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to crafting a workplace that looks like the world that we serve.
**Pay and Benefits**:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
**The impact you will have in this role**:
**Your Primary Responsibilities**:
- Connect with internal stakeholders to understand data requirements.
- Write data business requirements and user stories related to new software development projects.
- Provide data analytics support to Business Analysts and Product Owners.
- Follow the Agile SCRUM practices for data-intensive projects covering software development, data warehousing, customer reporting, and data analytics.
- Profile data to thoroughly understand the quality, anomalies and patterns.
- Identify, plan and supervise consolidation of redundant data sources to establish centralized golden copy source data.
- Establish data quality processes for the data warehouse and analyze data quality reports to identify potential anomalies across multiple data sources.
- Perform ad-hoc data analysis and reporting to support internal customers.
- Research and propose solutions for data anomalies; Bring up data issues to appropriate customers in a timely manner.
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
**Qualifications**:
- Minimum 7 years of related experience
- Bachelor's degree (preferred) or equivalent experience
**Talents Needed for Success**:
- Experience in financial risk management and/or Fintech preferred
- Detailed understanding of various data architectures like Application Database, Data Warehouse & Data Lake
- Hands-on experience writing and executing complex SQL queries
- Experience with various business intelligence tools is required
- Experience with Python, R, or other programming languages is required
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
The Derivatives Services Client Support Team looks after client queries for two platforms -TIW (Trade Information warehouse) and GTR (Global Trade Repository).
TIW provides payment calculation, settlement, post trade event processing and public reporting for Credit Default Swaps. GTR is a trade repository providing industry solution for Over The Counter (OTC) Derivatives and Exchange Traded Derivatives (ETD). GTR supports all asset classes - Rates, Credit, Foreign Exchange, Equity and Commodities reporting as well as Collateral and Valuation reporting. The GTR spans three continents, enabling users to meet their regulatory reporting obligations across the globe, in an open, cost effe
This advertiser has chosen not to accept applicants from your region.
2
Client Support
Kochi, Kerala
Trowbridge Professional Corporation
Posted today
Job Viewed
Job Description
Prepare and organize working paper files for tax return preparation
- Assemble Canadian Personal and Corporate Tax Returns and US Personal Tax Returns electronically & paper
- Prepare documents for delivery to the Canadian Revenue Agency (CRA) on a daily basis
- Assist in creating client authorization lists and distributing/releasing the appropriate Tax Data Organizers (annually)
- May be asked to contact government agencies to request for extensions, verify information and request payment adjustments/allocations as necessary
- Organize, scan and upload source documents into the document management system
- Scan bookkeeping source documents, when required
- Track and keep records of returned, as well as, in-house source documents
**Trowbridge Client Support (TCS Admin)**
- Assist in monitoring specific client support outlook account, in the absence of the Client Support Lead
- Set up tasks and projects for clients
- Respond to client questions or direct tax related questions from clients to the appropriate Professional staff
- Assist clients with difficulties navigating the Client Portal, such as, uploading/downloading information and/or resetting user password
**General Administration**
- Setup New Clients and tasks into the Firm database and systems
- Maintain and update client database ensuring accurate of client information
- Assists with filing, correspondence, faxing, preparation and distribution of documents and other materials, and photocopying for Professional staff as required
- Responsible for the shipments electronically & paper
- Other duties may be assigned as necessary
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
Day range:
- Monday to Friday
Shift:
- US shift
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
- Assemble Canadian Personal and Corporate Tax Returns and US Personal Tax Returns electronically & paper
- Prepare documents for delivery to the Canadian Revenue Agency (CRA) on a daily basis
- Assist in creating client authorization lists and distributing/releasing the appropriate Tax Data Organizers (annually)
- May be asked to contact government agencies to request for extensions, verify information and request payment adjustments/allocations as necessary
- Organize, scan and upload source documents into the document management system
- Scan bookkeeping source documents, when required
- Track and keep records of returned, as well as, in-house source documents
**Trowbridge Client Support (TCS Admin)**
- Assist in monitoring specific client support outlook account, in the absence of the Client Support Lead
- Set up tasks and projects for clients
- Respond to client questions or direct tax related questions from clients to the appropriate Professional staff
- Assist clients with difficulties navigating the Client Portal, such as, uploading/downloading information and/or resetting user password
**General Administration**
- Setup New Clients and tasks into the Firm database and systems
- Maintain and update client database ensuring accurate of client information
- Assists with filing, correspondence, faxing, preparation and distribution of documents and other materials, and photocopying for Professional staff as required
- Responsible for the shipments electronically & paper
- Other duties may be assigned as necessary
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
Day range:
- Monday to Friday
Shift:
- US shift
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
This advertiser has chosen not to accept applicants from your region.
3
Client Support Supervisor
Bangalore, Karnataka
Graebel Companies, Inc.
Posted 17 days ago
Job Viewed
Job Description
The Client Support Supervisor will provide operational support and guidance to ensure that the relocation team has all of the necessary tools to provide superior customer service and execute according to the standard operating procedures (SOP) outlined. Responsibilities include, but are not limited to, developing and maintaining effective working relationships with corporate client contacts, other Graebel business units, operational and shared services support teams, and Graebel partners/vendors; and serves as a leader for the team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Hiring, training, mentoring and performance management of service delivery team. Conducts team meetings, performance reviews, caseload review, and ensures overall development and performance improvement of all team members.
+ Resolves problems and service recoveries. Main point of contact for escalations, and any day-to-day issue resolutions. Develop and monitor all action plans needed, ensuring that service level requirements are met and operational processes are continually improved.
+ Ensure client retention by providing a high level of service and highly effective relationships with the Client. Adhere to established processes and continuously monitor the health of each assigned Client.
+ Manage data integrity and accuracy of all clients reporting. Maintain consistent data entry standards and processes by team members, review data contained in all reports provided to Client
+ Support the implementation of all process refinements and Operational Excellence initiatives. Actively bring new ideas to the leadership for: process improvement, overall increase in associate job satisfaction, and industry innovation. As well as encourage open and "professionally respectable' communication among the team, the suppliers, Graebel Leadership, and other Graebel business units.
+ Performs other related essential duties as assigned or requested.
Required Skills
ANALYTICAL ABILITY / PROBLEM SOLVING
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
PLANNING
CONSIDERABLE RESPONSIBILITY with regard to GENERAL ASSIGNMENTS in planning time, method, manner, and/or sequence of performance of own work; may also OCCASIONALLY assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit FREQUENT opportunity for decision-making of MINOR IMPORTANCE and also FREQUENT opportunity for decision-making of MAJOR IMPORTANCE; the latter of which would affect the work operations of OTHER EMPLOYEES and/or CLIENTELE to a MODERATE DEGREE.
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee PLANS AND ARRANGES OWN WORK, referring only UNUSUAL CASES TO SUPERVISOR.
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Required Experience
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
SOFTWARE SKILLS REQUIRED
Mastery: 10-Key
Accounting
Spreadsheet
Word Processing/Typing
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is, Regularly required to walk, Regularlyrequired to sit, Continuously required to use hands to finger, handle or feel, Continuously required to reach with hands and arms.
The employee must Occasionally lift and/or move up to 10 pounds, Occasionally lift and/or move up to 25 pounds, Occasionally lift and/or move up to 50 pounds, Occasionally lift and/or move up to 100 pounds, Occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Hiring, training, mentoring and performance management of service delivery team. Conducts team meetings, performance reviews, caseload review, and ensures overall development and performance improvement of all team members.
+ Resolves problems and service recoveries. Main point of contact for escalations, and any day-to-day issue resolutions. Develop and monitor all action plans needed, ensuring that service level requirements are met and operational processes are continually improved.
+ Ensure client retention by providing a high level of service and highly effective relationships with the Client. Adhere to established processes and continuously monitor the health of each assigned Client.
+ Manage data integrity and accuracy of all clients reporting. Maintain consistent data entry standards and processes by team members, review data contained in all reports provided to Client
+ Support the implementation of all process refinements and Operational Excellence initiatives. Actively bring new ideas to the leadership for: process improvement, overall increase in associate job satisfaction, and industry innovation. As well as encourage open and "professionally respectable' communication among the team, the suppliers, Graebel Leadership, and other Graebel business units.
+ Performs other related essential duties as assigned or requested.
Required Skills
ANALYTICAL ABILITY / PROBLEM SOLVING
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
PLANNING
CONSIDERABLE RESPONSIBILITY with regard to GENERAL ASSIGNMENTS in planning time, method, manner, and/or sequence of performance of own work; may also OCCASIONALLY assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit FREQUENT opportunity for decision-making of MINOR IMPORTANCE and also FREQUENT opportunity for decision-making of MAJOR IMPORTANCE; the latter of which would affect the work operations of OTHER EMPLOYEES and/or CLIENTELE to a MODERATE DEGREE.
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee PLANS AND ARRANGES OWN WORK, referring only UNUSUAL CASES TO SUPERVISOR.
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Required Experience
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
SOFTWARE SKILLS REQUIRED
Mastery: 10-Key
Accounting
Spreadsheet
Word Processing/Typing
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is, Regularly required to walk, Regularlyrequired to sit, Continuously required to use hands to finger, handle or feel, Continuously required to reach with hands and arms.
The employee must Occasionally lift and/or move up to 10 pounds, Occasionally lift and/or move up to 25 pounds, Occasionally lift and/or move up to 50 pounds, Occasionally lift and/or move up to 100 pounds, Occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
This advertiser has chosen not to accept applicants from your region.
4
Client Support Associate
Bangalore, Karnataka
Graebel Companies, Inc.
Posted 17 days ago
Job Viewed
Job Description
The Client Support Associate will provide ticket query support to our clients. This person will ensure that the client's program is executed in compliance with the standard operating procedures (SOP) and Graebel's standards to ensure consistency and efficiency in operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Answers general queries from internal clients, including monitoring inquiries
· Data entry, gathering of required details, and process management based on SOP.
· Daily audit of tickets to ensure the correct support is applied, partnering with others for information verification.
· Update designated points of contact (POC) with information to ensure accuracy.
· Process tickets while ensuring compliance with Graebel data integrity standards and client SOP.
· Perform any other related duties as required or assigned.
Required Skills
ANALYTICAL ABILITY / PROBLEM SOLVING
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
PLANNING
CONSIDERABLE RESPONSIBILITY with regard to GENERAL ASSIGNMENTS in planning time, method, manner, and/or sequence of performance of own work; may also OCCASIONALLY assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit FREQUENT opportunity for decision-making of MINOR IMPORTANCE and also FREQUENT opportunity for decision-making of MAJOR IMPORTANCE; the latter of which would affect the work operations of OTHER EMPLOYEES and/or CLIENTELE to a MODERATE DEGREE.
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee PLANS AND ARRANGES OWN WORK, referring only UNUSUAL CASES TO SUPERVISOR.
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Required Experience
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
SOFTWARE SKILLS REQUIRED
Mastery: 10-Key
Accounting
Spreadsheet
Word Processing/Typing
PHYSICAL ACTIVITIES
he following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is, Regularly required to walk, Regularlyrequired to sit, Continuously required to use hands to finger, handle or feel, Continuously required to reach with hands and arms.
The employee must Occasionally lift and/or move up to 10 pounds, Occasionally lift and/or move up to 25 pounds, Occasionally lift and/or move up to 50 pounds, Occasionally lift and/or move up to 100 pounds, Occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Answers general queries from internal clients, including monitoring inquiries
· Data entry, gathering of required details, and process management based on SOP.
· Daily audit of tickets to ensure the correct support is applied, partnering with others for information verification.
· Update designated points of contact (POC) with information to ensure accuracy.
· Process tickets while ensuring compliance with Graebel data integrity standards and client SOP.
· Perform any other related duties as required or assigned.
Required Skills
ANALYTICAL ABILITY / PROBLEM SOLVING
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
PLANNING
CONSIDERABLE RESPONSIBILITY with regard to GENERAL ASSIGNMENTS in planning time, method, manner, and/or sequence of performance of own work; may also OCCASIONALLY assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit FREQUENT opportunity for decision-making of MINOR IMPORTANCE and also FREQUENT opportunity for decision-making of MAJOR IMPORTANCE; the latter of which would affect the work operations of OTHER EMPLOYEES and/or CLIENTELE to a MODERATE DEGREE.
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee PLANS AND ARRANGES OWN WORK, referring only UNUSUAL CASES TO SUPERVISOR.
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Required Experience
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
SOFTWARE SKILLS REQUIRED
Mastery: 10-Key
Accounting
Spreadsheet
Word Processing/Typing
PHYSICAL ACTIVITIES
he following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is, Regularly required to walk, Regularlyrequired to sit, Continuously required to use hands to finger, handle or feel, Continuously required to reach with hands and arms.
The employee must Occasionally lift and/or move up to 10 pounds, Occasionally lift and/or move up to 25 pounds, Occasionally lift and/or move up to 50 pounds, Occasionally lift and/or move up to 100 pounds, Occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
This advertiser has chosen not to accept applicants from your region.
5
Consultant, Client Support
Bangalore, Karnataka
Graebel Companies, Inc.
Posted 17 days ago
Job Viewed
Job Description
Join the Graebel team to build or expand your new career. We provide talent mobility and relocation solutions to Global 1000 firms and their employees. We pride ourselves on delivering exceptional customer service and believe that happy and fulfilled employees make it happen. They innovate, take ownership of their work, and as a result, take great care of our internal and external clients. We value truth, love, and integrity where you help foster an environment of respect, honor, and caring for those that interact with us. If you are ready to make a career move, please get in touch with us. We are looking for exceptional people who want to make a difference in the world.
We are looking for a Client Support Consultant that will provide support to our client, including escalation support and reporting requests. This person will ensure that the client's Mobility program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations.
PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answers general relocation policy queries from internal clients, including monitoring inquiries
- Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists where required.
- Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification
-Updates vendor partners on missing information to ensure billing accuracy
-Maintaining process documents: Updating operating procedures, trainings, presentations, and internal sites to reflect any changes in relocation policy or process
- Coordinate special projects including client presentations, client/supplier training, etc. Maintain relationship with client through consultative and interactive problem-solving. Assessing client's various mobility policies (i.e. immigration, tax, temporary remote work, etc.) to adequately advise on policies. Working as the liaison with our relocation partner for day to day case management and problem resolution. For reorgs, data center incentive programs (e.g. M&A, Reorgs) and other special programs that may come up as and when needed
- Perform any other related duties as required or assigned.
Required Skills
+ Capability to manage and navigate complex cases
+ Holds strong initiative to act and manage proactively vs. reactively. Driving ownership in every task
+ Shares strong willingness to drive impact
+ Strong attention to detail with accuracy being at the core of all tasks
+ Experienced/Tenured RMC professional that shares knowledge of RMC's organization to provide seamless experiences
+ Strives towards excellent service levels to create an exceptional client experience
+ Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data.
+ Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
+ Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
+ Ability to deal with problems involving several known variables in situations of a routine nature.
+ Ability to write simple reports and general business correspondence
+ Ability to effectively present information and respond to questions from management, customers, and employees.
+ Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint
Required Experience
We are looking for a Client Support Consultant that will provide support to our client, including escalation support and reporting requests. This person will ensure that the client's Mobility program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations.
PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answers general relocation policy queries from internal clients, including monitoring inquiries
- Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists where required.
- Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification
-Updates vendor partners on missing information to ensure billing accuracy
-Maintaining process documents: Updating operating procedures, trainings, presentations, and internal sites to reflect any changes in relocation policy or process
- Coordinate special projects including client presentations, client/supplier training, etc. Maintain relationship with client through consultative and interactive problem-solving. Assessing client's various mobility policies (i.e. immigration, tax, temporary remote work, etc.) to adequately advise on policies. Working as the liaison with our relocation partner for day to day case management and problem resolution. For reorgs, data center incentive programs (e.g. M&A, Reorgs) and other special programs that may come up as and when needed
- Perform any other related duties as required or assigned.
Required Skills
+ Capability to manage and navigate complex cases
+ Holds strong initiative to act and manage proactively vs. reactively. Driving ownership in every task
+ Shares strong willingness to drive impact
+ Strong attention to detail with accuracy being at the core of all tasks
+ Experienced/Tenured RMC professional that shares knowledge of RMC's organization to provide seamless experiences
+ Strives towards excellent service levels to create an exceptional client experience
+ Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data.
+ Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
+ Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
+ Ability to deal with problems involving several known variables in situations of a routine nature.
+ Ability to write simple reports and general business correspondence
+ Ability to effectively present information and respond to questions from management, customers, and employees.
+ Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint
Required Experience
This advertiser has chosen not to accept applicants from your region.
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6
Client Support Specialist
Noida, Uttar Pradesh
Scry AI
Posted 3 days ago
Job Viewed
Job Description
Position: Client Support Specialist
Location: India (Remote)
Employment Type: Full-Time
Schedule: Monday to Friday, Day Shift
Company Description
Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.
Position Overview
We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.
Key Responsibilities
Client Engagement & Support
- Act as the first point of contact for client inquiries, providing timely and professional responses.
- Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
- Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.
Relationship Management
- Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
- Proactively identify client challenges and provide solutions or escalate appropriately.
- Gather client feedback to influence product improvements and roadmap priorities.
Documentation & Reporting
- Maintain accurate records of client interactions, issue resolutions, and support tickets.
- Create and update knowledge base articles, FAQs, and training materials to empower clients.
- Generate regular reports on client health, support metrics, and recurring issues.
Collaboration
- Partner with product managers, engineers, and sales teams to deliver client success.
- Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.
Qualifications
- Bachelor’s degree in Business, Computer Science, or related field.
- 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
- Strong understanding of enterprise software and ability to learn technical details quickly.
- Excellent communication, problem-solving, and relationship-building skills.
- Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
- Ability to manage multiple client accounts in a fast-paced environment.
What We Offer
- Work at the forefront of AI innovation in high-impact industries.
- A client-facing role with opportunities to build long-term relationships with global enterprises.
- Competitive compensation and performance incentives.
- Professional development opportunities in AI, enterprise technology, and client success management.
Tip for candidates
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7
Client Support Specialist
Noida, Uttar Pradesh
Scry AI
Posted 4 days ago
Job Viewed
Job Description
Position: Client Support Specialist
Location: India (Remote)
Employment Type: Full-Time
Schedule: Monday to Friday, Day Shift
Company Description
Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio (automation of complex document processing across financial, legal, and operational domains), Auriga (Enterprise Knowledge Intelligence Platform), and Concentio (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.
Position Overview
We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.
Key Responsibilities
Client Engagement & Support
- Act as the first point of contact for client inquiries, providing timely and professional responses.
- Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
- Troubleshoot issues related to Collatio, Auriga, and Concentio, coordinating with technical teams as needed.
Relationship Management
- Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
- Proactively identify client challenges and provide solutions or escalate appropriately.
- Gather client feedback to influence product improvements and roadmap priorities.
Documentation & Reporting
- Maintain accurate records of client interactions, issue resolutions, and support tickets.
- Create and update knowledge base articles, FAQs, and training materials to empower clients.
- Generate regular reports on client health, support metrics, and recurring issues.
Collaboration
- Partner with product managers, engineers, and sales teams to deliver client success.
- Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.
Qualifications
- Bachelor’s degree in Business, Computer Science, or related field.
- 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
- Strong understanding of enterprise software and ability to learn technical details quickly.
- Excellent communication, problem-solving, and relationship-building skills.
- Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
- Ability to manage multiple client accounts in a fast-paced environment.
What We Offer
- Work at the forefront of AI innovation in high-impact industries.
- A client-facing role with opportunities to build long-term relationships with global enterprises.
- Competitive compensation and performance incentives.
- Professional development opportunities in AI, enterprise technology, and client success management.
Tip for candidates
If this role interests you, then follow our page to stay updated on similar future job openings and insights.
This advertiser has chosen not to accept applicants from your region.
8
Client Support Associate
Visakhapatnam, Andhra Pradesh
Venture Informatrix
Posted today
Job Viewed
Job Description
NIGHT SHIFT ONLY
- Make outbound calls to potential and existing clients to introduce and explain our services.
- Clearly communicate value propositions and service benefits in fluent, confident English.
- Handle inbound inquiries and provide relevant information to clients.
- Maintain accurate call logs, customer details, and follow-up schedules in CRM.
- Schedule appointments or connect leads to the sales team when required.
- Achieve daily/weekly/monthly calling and lead generation targets.
- Follow up on leads and nurture them until conversion.
- Maintain a positive, helpful, and professional tone in all communications.
Requirements
- Strong command over spoken and written English (neutral or clear accent).
- Minimum 1 year of experience in customer service, or a similar role.
- Confident phone presence and ability to engage clients in conversation.
- Excellent listening, persuasion, and interpersonal skills.
- Basic computer literacy (MS Office, email, CRM tools).
- Ability to work independently and meet deadlines.
This advertiser has chosen not to accept applicants from your region.
9