4,773 Head Of Client Services jobs in India
Client Support
Posted 1 day ago
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Job Description
Job Summary:
The Client Support & Operations Executive for the Google My Business (GMB) process at Sekel Technologies Private Limited is responsible for optimising and maintaining Google My
Business listings for our clients. This role ensures accurate information, positive online
reputation, and visibility on Google for clients in the digital marketing industry.
Key Responsibilities:
GMB Listing Management:
● Create, claim, and manage GMB listings.
● Optimize listings with accurate information and appealing content.
Data Accuracy and Consistency:
● Regularly update GMB listings for accuracy.
● Ensure NAP consistency across platforms.
● Calling dealers to gain access of GMB profiles
Review Management:
● Monitor and respond to customer reviews.
● Encourage positive reviews and address negatives effectively.
Insights and Analytics:
● Use GMB Insights and analytics tools to track performance.
● Provide data-driven insights and reports to clients.
● Calling dealers/ clients to gain insight and help them with any issues
Category and Attribute Optimization:
● Analyze and optimize categories and attributes for better visibility.
Compliance and Guidelines:
● Stay updated on GMB policies.
● Resolve listing-related issues.
Cross-functional Collaboration:
● Collaborate with other teams to provide holistic digital marketing solutions.
Qualifications:
● Bachelor's degree preferred.
● Experience in GMB management, local SEO, or digital marketing is a plus.
● Strong communication
● Analytical mindset with attention to detail.
● Understanding of SAAS-based products and digital marketing concepts is a bonus.
● Knowledge of local SEO is a plus.
● Proficiency in Microsoft Excel for data analysis and reporting is required.
● Additional : Bing places, Apple Business profile creation and Facebook store pages
creation will be plus points.
Job Types: Full-time, Permanent, Fresher
Pay: ₹275, ₹300,000.00 per year
Work Location: In person
Client Support
Posted 1 day ago
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Job Description
About the Role
We are hiring full-time remote associates to assist with digital client coordination, internal task tracking, and communication support. This is an entry-level , ideal for individuals seeking structured work-from-home experience in digital services.
Important:
This role is open
only for Hindi-speaking candidates
(basic English is a plus).
Whether you're a fresher, student, homemaker, or job seeker—this is your opportunity to join a professional team and grow with us.
Key Responsibilities
- Participate in structured onboarding and training
- Coordinate basic project information and updates with the internal team
- Respond to queries and provide guidance using provided templates
- Maintain internal records and daily task logs
- Support virtual communication and scheduling (no cold calling or sales)
Skills & Qualifications
- Basic verbal or written communication (Hindi or English)
- Familiarity with using a smartphone or computer
- Ability to attend virtual sessions via Zoom/Meet
- Strong willingness to learn and follow professional workflow
- 12th pass, college students, freshers, homemakers, or freelancers can apply
What You Get
- Work-from-home flexibility with professional accountability
- Friendly and team-based work environment
- Certification upon successful onboarding
- Long-term remote opportunity with regular review and feedback
Important Notice
This is a
compliance-friendly job listing
under LinkedIn's job posting policy.
How to Apply
Click on
"Apply"
and fill the official application form. Our onboarding team will review and contact shortlisted applicants within
48 hours
.
Industry:
Administrative Support / Digital Communication
Employment Type:
Part-time/Full-time (Remote)
Client Support
Posted 1 day ago
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Job Description
About the Role
We are looking for a Client Support & Reporting Analyst with excellent communication skills and advanced expertise in MS Excel. In this role, you will manage client relationships, prepare insightful reports and dashboards, and support decision-making with accurate data analysis. Fresh graduates with exceptional Excel skills and analytical ability are highly encouraged to apply.
Key Responsibilities
- Serve as the primary point of contact for assigned clients, ensuring smooth support and long-term engagement.
- Conduct regular client check-ins to track progress and provide meaningful insights.
- Identify execution gaps and recommend practical solutions.
- Work closely with internal teams to ensure seamless client servicing.
- Design and maintain advanced Excel reports, dashboards, and presentations (using Pivot Tables, VLOOKUP, Power Query, Macros, etc.).
- Prepare professional business presentations in MS PowerPoint.
- Assist the Customer Success Manager in monitoring performance and driving client satisfaction.
- Meet or exceed defined KPIs and success metrics consistently.
Requirements
- Bachelor's degree in Business, Commerce, or a related field.
- 0–3 years of experience in client support, account management, or data reporting. (Freshers with strong Excel skills are welcome.)
- Advanced proficiency in MS Excel (formulas, charts, automation, analytics).
- Strong skills in MS PowerPoint for reports and presentations.
- Excellent communication, problem-solving, and interpersonal abilities.
- Ability to multitask, take ownership, and deliver results under deadlines.
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Work from home
Work Location: Remote
Client Support Specialist
Posted 11 days ago
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Job Description
**Req ID:**
**Client Support Specialist**
Who we are.
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About the Job
The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.
What will you do?
+ *Delivers legendary Client Support via phone, email and chat support to drive client retentions
+ Answers incoming client requests in a fast-paced environment.
+ Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.
Requirements
What you need
+ Candidates must be able to work the following rotating shifts/Other shifts as assigned:
Weekday Shifts
+ 7 AM to 3:30 PM IST
+ 1 PM to 9:30 PM IST
Weekend Shifts
+ 6AM to 2:30PM IST
+ 2PM to 10:30PM IST
+ 10PM to 6:30AM IST
+ Bachelor's degree or 1+ years of client service experience.
+ Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
+ Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
+ Displays high energy and passion.
+ Demonstrates a strong work ethic and personal integrity.
+ Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
+ Works well in a team environment and interacts well with all levels of the organization.
+ Proven track record to develop and maintain strong client relationships.
+ Takes initiative for self-development and exhibits persistence in learning new processes.
+ Demonstrates excellent written, oral and listening communication skills.
+ Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
+ Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management
+ Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
What makes you stand out?
+ Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
+ Enthusiastic: Shows intense and eager enjoyment and interest
+ Standout Colleague: Works well as a member of a group
+ Thought Provoking: Capable of making others think deeply on a subject.
+ Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
+ Enthusiastic: Shows intense and eager enjoyment and interest
+ Standout Colleague: Works well as a member of a group
+ Thought Provoking: Capable of making others think deeply on a subject.
The Brightly Culture
Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.
Together We Are Brightly
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Consultant, Client Support
Posted 11 days ago
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Job Description
We are looking for a Client Support Consultant that will provide support to our client, including escalation support and reporting requests. This person will ensure that the client's Mobility program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations.
PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answers general relocation policy queries from internal clients, including monitoring inquiries
- Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists where required.
- Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification
-Updates vendor partners on missing information to ensure billing accuracy
-Maintaining process documents: Updating operating procedures, trainings, presentations, and internal sites to reflect any changes in relocation policy or process
- Coordinate special projects including client presentations, client/supplier training, etc. Maintain relationship with client through consultative and interactive problem-solving. Assessing client's various mobility policies (i.e. immigration, tax, temporary remote work, etc.) to adequately advise on policies. Working as the liaison with our relocation partner for day to day case management and problem resolution. For reorgs, data center incentive programs (e.g. M&A, Reorgs) and other special programs that may come up as and when needed
- Perform any other related duties as required or assigned.
Required Skills
+ Capability to manage and navigate complex cases
+ Holds strong initiative to act and manage proactively vs. reactively. Driving ownership in every task
+ Shares strong willingness to drive impact
+ Strong attention to detail with accuracy being at the core of all tasks
+ Experienced/Tenured RMC professional that shares knowledge of RMC's organization to provide seamless experiences
+ Strives towards excellent service levels to create an exceptional client experience
+ Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data.
+ Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
+ Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
+ Ability to deal with problems involving several known variables in situations of a routine nature.
+ Ability to write simple reports and general business correspondence
+ Ability to effectively present information and respond to questions from management, customers, and employees.
+ Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint
Required Experience
Client Support Supervisor
Posted 11 days ago
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Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Hiring, training, mentoring and performance management of service delivery team. Conducts team meetings, performance reviews, caseload review, and ensures overall development and performance improvement of all team members.
+ Resolves problems and service recoveries. Main point of contact for escalations, and any day-to-day issue resolutions. Develop and monitor all action plans needed, ensuring that service level requirements are met and operational processes are continually improved.
+ Ensure client retention by providing a high level of service and highly effective relationships with the Client. Adhere to established processes and continuously monitor the health of each assigned Client.
+ Manage data integrity and accuracy of all clients reporting. Maintain consistent data entry standards and processes by team members, review data contained in all reports provided to Client
+ Support the implementation of all process refinements and Operational Excellence initiatives. Actively bring new ideas to the leadership for: process improvement, overall increase in associate job satisfaction, and industry innovation. As well as encourage open and "professionally respectable' communication among the team, the suppliers, Graebel Leadership, and other Graebel business units.
+ Performs other related essential duties as assigned or requested.
Required Skills
ANALYTICAL ABILITY / PROBLEM SOLVING
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
PLANNING
CONSIDERABLE RESPONSIBILITY with regard to GENERAL ASSIGNMENTS in planning time, method, manner, and/or sequence of performance of own work; may also OCCASIONALLY assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit FREQUENT opportunity for decision-making of MINOR IMPORTANCE and also FREQUENT opportunity for decision-making of MAJOR IMPORTANCE; the latter of which would affect the work operations of OTHER EMPLOYEES and/or CLIENTELE to a MODERATE DEGREE.
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee PLANS AND ARRANGES OWN WORK, referring only UNUSUAL CASES TO SUPERVISOR.
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Required Experience
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
SOFTWARE SKILLS REQUIRED
Mastery: 10-Key
Accounting
Spreadsheet
Word Processing/Typing
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is, Regularly required to walk, Regularlyrequired to sit, Continuously required to use hands to finger, handle or feel, Continuously required to reach with hands and arms.
The employee must Occasionally lift and/or move up to 10 pounds, Occasionally lift and/or move up to 25 pounds, Occasionally lift and/or move up to 50 pounds, Occasionally lift and/or move up to 100 pounds, Occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Client Support Specialist
Posted 2 days ago
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Job Description
Position: Client Support Specialist
Location: India (Remote)
Employment Type: Full-Time
Schedule: Monday to Friday, Day Shift
Company Description
Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.
Position Overview
We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.
Key Responsibilities
Client Engagement & Support
- Act as the first point of contact for client inquiries, providing timely and professional responses.
- Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
- Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.
Relationship Management
- Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
- Proactively identify client challenges and provide solutions or escalate appropriately.
- Gather client feedback to influence product improvements and roadmap priorities.
Documentation & Reporting
- Maintain accurate records of client interactions, issue resolutions, and support tickets.
- Create and update knowledge base articles, FAQs, and training materials to empower clients.
- Generate regular reports on client health, support metrics, and recurring issues.
Collaboration
- Partner with product managers, engineers, and sales teams to deliver client success.
- Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.
Qualifications
- Bachelor’s degree in Business, Computer Science, or related field.
- 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
- Strong understanding of enterprise software and ability to learn technical details quickly.
- Excellent communication, problem-solving, and relationship-building skills.
- Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
- Ability to manage multiple client accounts in a fast-paced environment.
What We Offer
- Work at the forefront of AI innovation in high-impact industries.
- A client-facing role with opportunities to build long-term relationships with global enterprises.
- Competitive compensation and performance incentives.
- Professional development opportunities in AI, enterprise technology, and client success management.
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Client Support Engineer
Posted 1 day ago
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Company Description
Welcome to the forefront of sustainable energy solutions Satyajan Energy Solutions is committed to revolutionizing the energy landscape with cutting-edge offerings in inverter battery, online UPS, and solar technology. Our focus on reliability, efficiency, and environmental consciousness aims to redefine how energy is harnessed and utilized in a greener, more sustainable future for all.
Role Description
This is a full-time on-site role for a Client Support Engineer based in Hyderabad. The Client Support Engineer will be responsible for providing customer support, troubleshooting technical issues, offering technical support, communicating with clients, and providing field service assistance as needed.
Qualifications
- Customer Support and Communication skills
- Troubleshooting and Technical Support abilities
- Field Service experience
- Strong problem-solving skills
- Excellent interpersonal skills
- Bachelor's degree in Engineering or related field
- Relevant certifications in technical support are a plus
Client Support Associate
Posted 1 day ago
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Job Description
As an Account Support Associate, you'll work closely with the Operations Manager in India and Key Account Managers in US, Europe and act as a central point of coordination between internal teams, account managers, and systems.
You'll handle operational support tasks—from maintaining pricing data to tracking project progress—so the KAM team can focus on growing client relationships.
Work Location : Hybrid; Office Lcoation: Andheri /Malad
Key Responsibilities:
- Account Manager Support: Act as the main contact for Account Managers, providing timely updates and ensuring smooth flow of information.
- Pricing Management: Maintain and update pricing sheets, ensuring accuracy and easy accessibility for stakeholders.
- Purchase Order Execution: Create, monitor, and reconcile POs; coordinate with relevant teams to align timelines and deliverables.
- Cross-Team Coordination: Follow up with CAD, Pricing, and Factory teams to ensure tasks are on track, resolving bottlenecks proactively.
- System & Data Management: Keep ClickUp updated with job statuses, timelines, and notes; manage and respond to Zendesk requests in line with SLAs.
- Invoicing & Documentation: Prepare invoices, maintain records, and follow up on pending payments or clarifications.
- New Request Handling: Log and coordinate new project requests from Account Managers, ensuring timely kickoff.
- General Administration: Support day-to-day operational and administrative requirements to ensure smooth workflow.
- Customer Support / Operations Experience: 2–3+ years in operations, customer service, account coordination, or similar—preferably in manufacturing, design, or jewelry.
- Comfortable working in Evening shifts
- Excellent communication skills, especially in engaging with internal teams and account managers.
- Organizational Focus: Expert at prioritizing and managing multiple ongoing tasks without missing details.
- Highly detail-oriented, with the ability to spot and address process gaps early.
- Tech Proficiency: Excel, Google Sheets; familiarity with ClickUp, Zendesk, or other project/ticket management tools.
- Problem-Solving Attitude: Self-starter with the ability to independently resolve operational and support-related issues.
Bonus Points If You…
- Are tech-savvy and explore ways to streamline workflows.
- Have experience in jewelry manufacturing, design, or similar creative industries.
- Understand custom/bespoke product cycles.
- Enjoy working in fast-paced, evolving environments where you wear multiple hats.
Expedited Application Process: After applying, send a brief email (max. 150 words) to , with Subject Line: "Application for Client Support Associate: {{Candidate Name}}" clearly outlining why you're an ideal fit for this role. Be sure to mention any experience managing cross-team coordination, using softwares like Zendesk, Clickup, etc
Client Support Executive
Posted 1 day ago
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Job Description
Handle customer queries & service requests
Client servicing lead generation loan processing & compliance
Customer-focused oriented & motivated to work in financial service
Loan cycles collections & credit assessment
Maintain accurate client records
Required Candidate profile
Hiring Client Support Executive for Microfinance operations Role includes client onboarding documentation loan cycle & collections support 1–2 yrs exp in NBFC/MFI preferred. MS Office skills essential