139 Head Of Client Services jobs in India
Head - Client Services and Project Management
Posted 1 day ago
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Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
**Job Description**
When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.
**Position Summary:** To lead Client Services and Project Management team to lead client clinical studies with respect to the packaging and distribution of investigational supplies while ensuring client service levels are met and handled appropriately for growth.
**Crucial Duties and Responsibilities:**
+ Lead and own the Project Management Team and Order Processing Team.
+ Provide guidance, support and direction to ensure team efficiency
+ and develop a collaborative team environment.
+ Mentoring, coaching, training, career development, and harness Team Leaders' leadership Develop training curriculum to enhance the skills and knowledge for client services team; and encourage ongoing learning development. Maintenance and Communication of clinical study databases that includes internal pricing, contracts, customs and regulatory updates.
+ Ensure timely cross functional communication with Operations and Quality Assurance on study updates allowing studies to run with optimal efficiency. Ensure all processes are handled to agreed and specified level through optimal utilization of all available resources, staffing and otherwise.
+ Set performance goals and expectations for the team and regularly review and evaluate team performance against key performance measurements.
+ These include alerting of time critical shipments, project database integrity and accurate shipment and inventory performance reporting.
+ Resolve issues and ensure service recoveries are well supervised, documented and closed in a timely manner.
+ Continuously review and optimize processes to improve efficiency and effectiveness.
+ Review and improve distribution supplier performance, packaging solutions and business-related supplies.
+ Collaborate and coordinate with Business Development in RFQ, RFI management and closing sales. Develop responses to RFQ/RFI's and other business enquiries for existing customer.
+ Closely liaise/coordinate with offices across the region to ensure, exchange of market and customer information and to maintain similar service and quality offerings.
**Minimum Requirements/Qualifications:**
Bachelor's / Master degree in Pharmacy with a minimum of 10 / 15 Years of relevant service validated experience (in Clinical Trial, Logistics, Supply Chain or Customer Service industry)
+ Excellent written and verbal communication skills
+ Possess knowledge and experience in handling customer's expectation
+ Potential to work on a variety of different projects simultaneously.
+ Show efficiency under strict time pressure and handle multiple tasksMeticulous attention to detail
+ Computer Literate and can efficiently use various Microsoft Office applications
+ Ability to work independently and resolve problems/ projects by exercising independent decision making.
+ Diligent with a focus on accuracy and quality.
**_Additional preferences:_** Professional project management /supply chain certification
**Benefits**
We offer driven remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Account Management
Posted 1 day ago
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As a member of the Digital Natives Startups Team, you will discover, connect, and grow sales relationships with the most promising software startups. You'll help founders and leaders as they build products, achieve product-market fit, and accelerate growth on the Microsoft Cloud and AI platform.
In this role, you will:
+ Lead and coordinate the **One Microsoft team** to drive startup success and adoption of Azure and AI.
+ Build trusted relationships with a strategic portfolio of high-potential startups, serving as their main point of contact.
+ Orchestrate technical, business, and partner resources across Microsoft-from Engineering and Marketing to Finance and Legal-to deliver customer outcomes.
+ Execute deals that unlock visibility, competitive growth, and revenue for both the startup and Microsoft.
We're looking for an inclusive, customer-obsessed, and entrepreneurial leader who thrives in dynamic environments. This is a unique chance to join one of Microsoft's fastest-growing businesses, operating with startup agility and high-performance ambition, backed by senior leadership commitment and investment.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
**Responsibilities**
+ Growth & Transformation Business Leader and Startup Advocate:
+ Proactively engage with the start-ups to accelerate revenue growth, drive business outcomes, while the goal of helping startups realize their full potential.
+ Trusted Adviser:
+ Earn and maintain trust with startup founders by understanding their needs and addressing them with the right Microsoft solutions; operating with high empathy for founders to build mutually winning scenarios for startups as well as Microsoft.
+ Deal Negotiator and Closer:
+ Lead negotiation with existing startups in mid to long-term planning to form a strategically constructed deal. Engage and negotiate internally with key stakeholders (e.g., product, engineering, finance, legal, sales, marketing) to move opportunities forward with.
+ Coordinate with all necessary internal stakeholders in the deal to assure that the deal is closed successfully and in a compliant manner.
+ Stakeholder Management:
+ Ensure high potential startups have access to the right resources across Customer Architects, Engineering and Product Groups.
+ Sales Leader:
+ Ensure each startup has a valuable and strategic relationship with Microsoft; driving business growth and transformation through strategic thinking, sales execution, and influence.
+ Strategic Thinker and Market Experience:
+ Accountable for identifying growth opportunities with high potential startups leveraging deep domain/industry knowledge to develop creative and innovative solutions for startups to improve optimization and workflow. Proactively demonstrates thought leadership, opportunities for improvement, best practices, and learnings internally and externally as appropriate.
**Qualifications**
**Required/minimum qualifications**
+ Master's degree in business administration AND 2+ years' experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education) and/or driving digital transformation
+ OR bachelor's degree in business, Technology, or related field AND 3+ years' experience working in a relevant industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education) and/or driving digital transformation
+ OR equivalent experience.
+ 2+ years of experience successfully selling to startups and early-stage software development companies, demonstrating an understanding of their unique business needs and growth dynamics.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Account Management Intern
Posted 4 days ago
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As an Account Management Intern , you will assist the client servicing team in supporting client relationships and ensuring the smooth execution of campaigns. This internship will provide you with valuable exposure to the media and digital marketing industry.
Responsibilities:
Learn and understand the client’s brand identity, core values, and unique selling points to contribute effectively to campaign support.
Assist in performing quality checks on content and help manage the posting of content across social media platforms under supervision.
Support senior team members in receiving, decoding, and executing new briefs and campaigns.
Help in creating and updating weekly Job Status Reports (JSRs) to monitor campaign progress.
Collaborate with the creative team to ensure campaigns align with the brand’s tone, voice, and identity.
Gather data and inputs to assist in preparing social media and brand analysis reports.
Participate in brainstorming sessions with cross-functional teams to ideate and conceptualise content calendars and campaigns.
Provide support in Online Reputation Management (ORM) activities as needed.
Conduct routine hygiene checks and coordinate with Media, SEO, and Web teams to ensure smooth task execution.
Account Management Associate
Posted 4 days ago
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Job Description
AdPushup (by Geniee) is an award-winning ad revenue optimization platform and a Google Certified Publishing Partner (GCPP). We help web publishers grow their revenue through cutting-edge technology, premium demand partnerships, and expert ad operations.
With 100% year-over-year growth over the past several years, our success is driven by a diverse team of engineers, marketers, product specialists, and customer success professionals. In 2021, AdPushup was recognized as a Great Place to Work , celebrating our collaborative culture and shared vision.
If you’re looking to work in a high-growth, transparent, and performance-driven environment, AdPushup is the place for you.
Role Overview
We are looking for an Account Management Associate who will be a key customer advocate within our organization. In this dual role, you’ll be responsible for both customer success and account management functions. Your goal will be to build strong relationships with our publishers, address their needs proactively, and ensure optimal performance of their ad setups using AdPushup solutions.
Key Responsibilities
- Develop a deep understanding of AdPushup’s product and the display advertising ecosystem.
- Understand and cater to the unique needs of each assigned account.
- Resolve customer queries promptly and effectively.
- Collaborate with internal teams (tech, product, operations) to resolve issues and implement solutions.
- Educate users on how to use the platform effectively.
- Conduct QBRs and drive efforts to increase the lifetime value of your assigned accounts
- Foster long-term relationships with customers by delivering consistent value and support.
What We’re Looking For
- Strong problem-solving skills and a proactive attitude.
- Curious, data-driven mindset with a willingness to experiment and optimize.
- Excellent verbal and written communication skills.
- A collaborative team player who thrives in a fast-paced environment.
- Knowledge of web analytics, ad networks (AdSense, AdX, DFP), A/B testing, and SaaS products.
- Basic understanding of HTML, JavaScript, and ad operations is a plus.
Why Join Us?
- A culture that values autonomy, transparency, and ethical work practices.
- A supportive team of talented peers who appreciate your contributions.
- Continuous opportunities for growth and learning beyond your comfort zone.
- Flexible remote work policy focused on output and performance.
- Office perks including snacks and catered lunch (for those working from our HQ).
- Open and honest communication at every level of the organization.
Apply Now
If you’re passionate about customer success, digital advertising, and working in a high-growth tech environment, we’d love to hear from you.
Account Management Intern
Posted 4 days ago
Job Viewed
Job Description
As an Account Management Intern , you will assist the client servicing team in supporting client relationships and ensuring the smooth execution of campaigns. This internship will provide you with valuable exposure to the media and digital marketing industry.
Responsibilities:
Learn and understand the client’s brand identity, core values, and unique selling points to contribute effectively to campaign support.
Assist in performing quality checks on content and help manage the posting of content across social media platforms under supervision.
Support senior team members in receiving, decoding, and executing new briefs and campaigns.
Help in creating and updating weekly Job Status Reports (JSRs) to monitor campaign progress.
Collaborate with the creative team to ensure campaigns align with the brand’s tone, voice, and identity.
Gather data and inputs to assist in preparing social media and brand analysis reports.
Participate in brainstorming sessions with cross-functional teams to ideate and conceptualise content calendars and campaigns.
Provide support in Online Reputation Management (ORM) activities as needed.
Conduct routine hygiene checks and coordinate with Media, SEO, and Web teams to ensure smooth task execution.
Lead - Account Management
Posted 4 days ago
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Job Description
ROLE OVERVIEW
As the Lead – Account Management , you will be the strategic driver behind key client relationships, overseeing Account Managers and ensuring exceptional service delivery. This role demands strong leadership, client-handling expertise, and a proactive mindset to foster business growth. You will serve as the bridge between clients and internal teams, ensuring all deliverables meet the highest standards while aligning with client goals and timelines.
KEY RESPONSIBILITIES
Client Engagement & Strategy
Own and nurture high-value client relationships with a long-term partnership mindset.
Ensure a seamless onboarding experience for new clients, setting the tone for successful collaboration.
Lead regular client interactions – through calls, emails, and meetings – to ensure satisfaction, gather feedback, and align on expectations.
Address and resolve client queries or escalations promptly and professionally.
Identify upsell and cross-sell opportunities to drive account growth and increase revenue.
Present strategic recommendations, performance reports, and project progress updates.
Team Leadership & Development
Mentor and manage a team of Account Managers to ensure consistent and high-quality service delivery.
Review client briefs with Account Managers to ensure accuracy, clarity, and alignment with scope.
Guide the team to meet departmental KPIs and individual performance goals.
Coach team members, conduct regular check-ins, and support career growth.
Project Oversight & Delivery
Coordinate cross-functional collaboration across Creative, Tech, Analytics, and Operations teams to ensure projects are executed on time and within budget.
Oversee the quality of deliverables across all stages and ensure alignment with client expectations.
Monitor project workflows, troubleshoot bottlenecks, and implement process improvements.
Maintain accurate documentation, briefs, and client communications.
Reporting & Financial Management
Own reporting schedules – weekly, fortnightly, and monthly – covering project performance, client satisfaction, and revenue metrics.
Track project budgets, profitability, and financial performance of client accounts.
Ensure alignment of team output with the defined Scope of Work and commercial agreements.
Process Excellence & Innovation
Continuously evaluate and enhance internal workflows and account management processes.
Standardize best practices across teams and ensure adherence to SOPs.
Foster a collaborative and communicative work environment across departments.
SKILLS & EXPERIENCE REQUIRED
4–6 years of experience in client servicing/account management, with at least 2–3 years in a leadership role.
Proven ability to manage large clients/account across sectors or verticals.
Strong team management and mentoring skills.
Excellent written and verbal communication.
Exceptional organizational and time-management skills.
Strong commercial acumen with experience in managing budgets and financial reporting.
Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint), and familiarity with project management tools (e.g., Asana, Trello, MS Project, Monday.com).
Experience in digital marketing, creative services, or tech-driven projects is a plus.
WHAT WE’RE LOOKING FOR
A people-first leader who inspires trust and brings out the best in others.
A strategic thinker who can balance client needs with internal capabilities.
A proactive problem-solver and process improver.
A detail-oriented executor who doesn't lose sight of the big picture.
A collaborative communicator who ensures smooth coordination across teams.
Account Management Associate
Posted 15 days ago
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Job Description
About Us:
We are Kraftshala. We are an online skilling institution committed to playing the long game of building a transformative educational experience for the masses. We call this Scaling with Soul.
Scaling with Soul, to us, means we always prioritise student outcomes specifically our Placement Rate (percentage of students placed)- over other metrics, such as number of enrolments or company valuation in the coming year.
This is, of course, easier said than done. There are painful choices to be made at every stage, from admissions to training to placements, that wouldnt have been needed were we willing to give up on either of high quality or scale.
But in the long run, we believe that our obsession over these student outcomes will earn Kraftshala the trust of Indian students, their families, recruiters and the broader ecosystem.
Thats why we make each of our Placement Reports public, capturing how many students are placed in each batch, in what companies, at what salaries etc.
We dont need to. None of our competitors do (though wed be happy to be proven wrong and have more educators join us!). Simply put, we have tasted the benefits of an education model grounded in high quality paired with the transparency of student outcomes and now cannot imagine doing it any other way.
We are not the largest in terms of enrollments. Nowhere close, actually. Not yet.
However, we are proud to be one of the largest, if not the largest already, in terms of actual, verifiable placements.
And in terms of Placement Rate, the metric that matters most to us, we are the absolute best in edtech. In the last 4 years, we have placed more than 2000+ students with a Placement Rate of 94% (and improving).
Funding:
Kraftshala is backed by a number of eminent investors, including:
- Phanindra Sama and Sudhakar Pasupunuri, co-founders at Redbus and early investors in unicorns like Unacademy
- Amit Kumar Agarwal, Saurabh Garg and Akhil Gupta, co-founders at Nobroker.com (the worlds largest NoBrokerage Property Site and Indias first realty startup unicorn)
- Sujayathi Ali, Co-founder at ShopUp and Voonik
- Doreswamy Nandkishore (Former Fortune 100 CEO, Head of Asia, Oceania, Africa for Nestl S.A. and Professor, ISB)
- Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics, India's largest SEO/ performance marketing agencies)
Kraftshala is on a mission to become the largest career launchpad in the world.
Team Kraftshala is for the ambitious, the forever-learners, and most of all, for those who live to add value to others. In a world where education companies often lose sight of their core, we aim to Scale with Soul , to offer greater value to each stakeholder (including our team) everyday we get bigger.
Joining Kraftshala now means becoming part of a story still in its early chapters- one youll help shape with your ideas, actions, and leadership. Here are things we care for:
- We seek a value-adding mindset in prospective team mates. Folks who demonstrate a capacity to understand their users' needs and are willing to go the extra mile to deliver on that, fit right in.
- We value problem solving skills. We look at problems objectively, work backwards from the user, solve for root causes and optimize for their long-term good instead of our short-term gain. We dont let processes or hierarchies get in the way of adding value.
- We believe speed matters enormously in business. We value people who move with urgency, have a bias for action and are willing to take calculated risks in the face of uncertainty.
- We look for people with high learning agility , those truth seekers who pursue the best data, ideas, and solutions with rigour and open mindedness, and are constantly working to become better today than yesterday.
- We admire people with ambition & courage to take on large goals. We are seeking to build a team of self-starters who demonstrate high ownership.
- We aim for consistency and reliability and expect the same from others. Predictability just makes everyones life a lot smoother.
- We believe people who demonstrate candour with care are the most effective: real, open and direct in communication, while still being highly empathetic.
- We have learnt that Scaling with Soul requires frugality . Resource constraints help sharpen focus and breed inventiveness.
- We are practical optimists . Our team strongly believes in a better future and takes joy and pride in the fact that we are playing our part to make that future a reality.
Role Description:
One of the biggest reasons students choose Kraftshala is our strong placement outcomes, and one of the biggest reasons companies continue to hire from Kraftshala is our track record of seamless execution, strong candidate quality, and consistent recruiter experience - and thats exactly why the Recruiter Partnerships (Account Management) team is such a critical part of the organization.
As an Associate - Account Management, youll be part of the team that anchors our recruiter relationships, ensuring every hiring partner experiences smooth, responsive, and high-quality processes. Youll manage multiple accounts end-to-end - from setting up placement drives, coordinating with internal teams, solving real-time challenges, to building trust and driving repeat engagement with our recruiters.
While this role does involve coordination with students, your primary lens will be recruiter-first: working to make sure every hiring experience is as delightful, efficient, and outcome-oriented as possible.
Primary Responsibilities will include:
Placement Operations
- Managing end-to-end placement drives for assigned recruiter accounts, ensuring timelines and quality standards are consistently met
- Planning and executing placement logistics - interview schedules, assessments, candidate lists - in close coordination with hiring teams and internal stakeholders
- Serving as the primary point of contact for recruiters during the placement cycle, ensuring proactive communication and prompt resolution of queries
- Collaborating with student-facing and operations teams to ensure students are well-prepared and responsive throughout the process
- Tracking and analyzing performance data (e.g. interview conversion rates, recruiter feedback) to identify trends and improvement areas
- Identifying opportunities to grow and retain recruiter relationships through consistent delivery and trust-building
Process Optimization
When youre working with dozens of recruiters and hundreds of students, delivering a consistently high-quality experience at scale becomes a function of the systems you build. Every delayed email, broken link, or missed follow-up can erode trust - and in placements, trust is everything. Thats why were constantly refining the way we operate, and hence, youd be:
- Discovering ways to improve efficiency in our daily processes in order to enhance stakeholder experience.
- Utilizing an array of tools, softwares, and platforms to automate processes in order to minimize human intervention and ensuring a flawless and effortless delivery of our placement cycles.
- Facilitating seamless collaboration with the product team to introduce innovative platform features and enhance operational efficiency.
What success in this role would look like:
- Month 1: Understand all current placement processes, tools, and workflows. Assist in 23 drives and begin managing recruiter and student interactions.
- Month 2: Run 3-4 recruiter accounts independently with 90%+ student participation and <24hr query response time. Identify 3-5 process gaps.
- Month 3+: Implement at least 2 process improvements. Maintain Recruiter and Student NPS. Drive at least one automation initiative.
A question wed like to address upfront is what the career trajectory looks like for someone in this role.
At Kraftshala, operations are central to how we serve our stakeholders. You'll start by learning the craft of partnerships and account management through hands-on placement execution. Over time, two broad paths could open up:
- If your strengths lie in scaling processes, systems thinking, and managing cross-functional execution, you could lead placement operations shaping how we deliver outcomes to recruiters and students at scale.
- If you love building and growing relationships, you could transition into owning large recruiter portfolios and driving new partnerships, repeat engagement, and even leading B2B initiatives.
These are starting thoughts, of course, and any decision on a role is always a function of what a person wants matched with what the organization can offer at that time. The great advantage of a company thats growing well (like Kraftshala) is that new opportunities open up frequently, and our preference would always be to try to fill up newly created roles with candidates from within the organization.
- 1-3 years of prior experience in process management, relationship building, operations, or similar customer-facing roles (Were not fussed about the exact years of experience, as thats just a proxy for your skill level.)
- Prior experience managing career services, placements, or corporate relations in an education institution would be a big plus
Top Grading:
Were looking for someone who doesn't wait around for instructions to get started. Our A-Players are those who take initiative - they build relationships with all stakeholders, spot gaps early, and design solutions proactively. They are the ones who take full ownership of the student and recruiter experience, staying a few steps ahead of any possible issues.
A B-Player, on the other hand, might wait for work to be assigned or limit themselves to what's been explicitly stated. They may execute tasks well, but aren't thinking beyond what's in front of them - which doesn't quite cut it in a high-ownership, high-trust team like ours.
As a small team, its imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 30-60 minutes. Typically the whole process takes between 10 - 15 business days depending on your and our schedules, and will be a mix of online and in-person interactions.
- Technical Exercise: This will be a task that assesses you on some of the core skills youll need to succeed in this role.
- Setting Expectations: This will be a call to understand your profile briefly and share the details of the selection process.
- Conversation 1: This will be a detailed assessment review conversation with our current Partnerships team to go over your submission for the technical exercise
- Conversation 2: This will be a call with our Student Success Lead wherein you can expect to be evaluated on the competencies needed for the job (mentioned above).
- Conversation 3: This will be a conversation with one of our founders to ensure that there is a fit with the Kraftshala Kode.
- Extending an offer: If all goes well, we will extend an offer that will mention the relevant details.
Location
Delhi
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Amazon account management
Posted 10 days ago
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Job Description
We are looking for a customer-centric and cordial E-Commerce Business Associate
who can streamline all e-commerce activities. You should be able to forecast sales
and resolve conflicts. You should be able to grow the business using positive
customer experience. Job Objectives
To retain long-term consumer relationships
Coordinate with the E-Commerce Manager in planning promotional offers and
product discounts
Organize e-commerce activities
Roles & Responsibilities
Managing Online Portals of the clients
Manage online e-commerce accounts of clients
Respond to customer web inquiries regarding online merchandise or service
orders
Assists customers with product selection, answer basic questions and suggest
various product options that are available. Understanding client problems
Ensures prompt and proper resolution of client queries by providing additional
information or escalating the issue
Take accountability and responsibility for the work assigned
Competencies Required
Excellent written and verbal communication skills
Proficiency in MS Office and relevant software
Excellent organizational and time management skills
Ability to work collaboratively with other departments
Handle multiple projects/assignments at the same time
Build client relations
Preferred Education
Any Graduate or Post Graduate (BE/BBA/MBA)
Work Location & Job Type
Youll be required to work full-time from our head office in Indore
Manager - Strategic Account Management
Posted 1 day ago
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Job Description
**A Day in the Life**
**Responsibilities may include the following and other duties may be assigned.**
**Responsible for developing and maintaining Senior/C-Suite level relationships with strategic partners and working with them to identify and qualify new business opportunities.**
**Develops and drives appropriate portfolio management strategy in collaboration with the Business Units to expand and protect market share, optimize pricing strategy, and build long-term contractual agreements and relationships with clients and strategic partners.**
**Responsible for understanding the assigned account's strategic priorities and developing appropriate value-added programs for each account.**
**Develops, communicates, and implements business plans to achieve strategic target business results.**
**Identifies and develops ongoing mutual opportunities for sales growth with key strategic accounts.**
**PEOPLE MANAGEMENT FUNCTIONAL CAREER STREAM:** **Management and supervisory professionals with one or more employees who are focused on tactical, operational and some strategic activities within a specified area. Levels within the management career stream typically have six or more direct reports. The majority of time is spent overseeing their area of responsibility, managing performance, developing talent, engagement and inclusion, communicating business and operational developments, planning, prioritizing and / or directing the responsibilities of direct reports. Goal achievement is typically accomplished through performance of direct and / or indirect reports. A key responsibility of roles in this career stream is managing people. which includes: accountability for mentoring, developing and coaching staff on meeting/exceeding performance expectations and defined objectives, providing leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets, conducting performance reviews, and staff 1:1s to guide performance management and employee development efforts and manage toward departmental goals.**
**DIFFERENTIATING FACTORS**
**Autonomy:** **Manages subordinate supervisors and/or experienced professionals who exercise latitude and independence in assignments.**
**Provides tactical and / or operational leadership and coaching.**
**Receives assignments in task and objective oriented terms.**
**Organizational Impact:** **Establishes operational plans and implements policies and strategies.**
**Decisions impact program schedules, customer satisfaction levels, or allocation of time, material resources, expenditures and funds.**
**May have budget or P&L accountability for a department, function or geography.**
**Strive for continuous improvement and consistency in deliverables.**
**Innovation and Complexity:** **Proposes modifications to functional operating policies and day-to-day processes.**
**Problems and issues faced are complex, difficult and undefined, and require detailed information gathering, analysis and investigation to understand the problem.**
**Communication and Influence:** **Communicates with internal and external customers and vendors regarding ongoing operations.**
**Uses information exchange, influence and active persuasion without direct exercise of command to gain cooperation of other parties .**
**May interact on issues that have externally shared objectives.**
**Leadership and Talent Management:** **Manages a team consisting of supervisors and / or experienced professionals in the Specialist career stream.**
**Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.**
**Authorizes hiring, firing, promotion and reward within own area.**
**Required Knowledge and Experience:** **Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area.**
**Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.**
**Requires a Baccalaureate degree and minimum of 8 years relevant experience.**
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
Manager - Strategic Account Management
Posted 1 day ago
Job Viewed
Job Description
**A Day in the Life**
Responsibilities may include the following and other duties may be assigned.
+ Responsible for developing and maintaining Senior/C-Suite level relationships with strategic partners and working with them to identify and qualify new business opportunities.
+ Develops and drives appropriate portfolio management strategy in collaboration with the Business Units to expand and protect market share, optimize pricing strategy, and build long-term contractual agreements and relationships with clients and strategic partners.
+ Responsible for understanding the assigned account's strategic priorities and developing appropriate value-added programs for each account.
+ Develops, communicates, and implements business plans to achieve strategic target business results.
+ Identifies and develops ongoing mutual opportunities for sales growth with key strategic accounts.
**SALES PROFESSIONAL CAREER STREAM:** Typically sales professional individual contributors with direct sales responsibilities. May direct the work of other lower level sales professionals or manage sales processes and / or accounts involving multiple team members. The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales.
**DIFFERENTIATING FACTORS**
**Autonomy:** Recognized sales expert, managing large accounts involving multiple team members.
Develops proposals and assesses customer needs in order to recommend customized products/services .
Limited oversight from sales manager.
Works with senior executives within a hospital structure.
**Organizational Impact:** Works to achieve individual sales targets and execute on sales strategy by developing new accounts and/or expanding existing accounts, expanding and developing new markets, and building strategic client base.
Has a major impact on achieving functional results and contributes to the strategic planning efforts.
May manage multiple large accounts or large, complex, high visibility, strategic, or tactically important accounts, involving multiple team members.
**Innovation and Complexity:** Makes moderate to significant improvements of sales processes and tools to enhance performance of job area.
Recommends changes in market or account strategy to achieve sales goals .
Exercises judgment in selecting methods and techniques for obtaining results.
**Communication and Influence:** Influences internal contacts (within and outside of the job area) and external suppliers, customers and / or vendors regarding policy, practices and procedures.
Communicates with high level business stakeholders at external suppliers, customers and / or vendors, involving expert negotiation and / or presentations in order to manage and expand strategic relationships and close sales.
**Leadership and Talent Management:** Determines methods and procedures on new assignments and may coordinate activities of other personnel.
Typically responsible for providing guidance, coaching and training to other sales professionals and / or support employees.
Typically responsible for managing major / complex accounts at this level, involving delegation of work and review of work products .
**Required Knowledge and Experience:** Requires deep knowledge of job area typically obtained through education combined with extensive sales experience.
Typically viewed as having a specialty within discipline.
Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 7 years of relevant experience and expert level knowledge of company products and services.
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email