136 Human Resources jobs in Guntur

Looking for: Senior Engineer IT Services (Service Now and Ops. Support Focus)Job Type: Contract/FulltimeLocation: Remote (PAN India)Start: Immediate StartShift Timings: 3:00 PM – 11:00 PM ISTDetailed JD : Position Title: Senior Engineer, IT Services EngineeringAs a Senior Engineer in IT Services Engineering, your expertise will include a strong focus on Service Now solutions, focusing on integration, scripting, architecture, design, and utilizing the Flow Designer. This role requires deep technical expertise in Service Now and the ability to support all IT Service applications like Atlassian Data Center Products JIRA & Confluence, Pager Duty, Monday.com etc.• Design, build and implement scalable and robust Service Now architecture solutions and enhance existing features.• Develop custom integrations and facilitate seamless data exchange between Service Now, JIRA and other systems.• Integrate Service Now with other enterprise systems using various integration methods (REST, SOAP, JDBC, etc.).• Write and maintain custom scripts in Java Script, Glide Script, Groovy and other scripting languages supported by Service Now and JIRA.• Implement automated workflows and processes using Service Now Flow Designer and Workflow Editor.• Develop detailed technical specifications and design documents.• Daily administration of users including onboarding, offboarding, licensing and access.• Troubleshooting and resolve issues related to all IT Services tools/platforms, configuration, and apps.• Partner with Business Analyst, Business & Technical Stakeholders, Architect, and / or fellow engineers to determine the best way to meet business requirements.• Review Code for others on the teams and provide thoughtful feedback.• Proactively monitor and improve functionalities & capabilities, technical performance, supportability, security, and stability of all IT Services owed platforms.• Participate in technical discussions with fellow engineers.• Participate in production support and monthly code deployment activities.We would love to hear from you if.• 5+ years’ Software Developer experience• Senior level understanding and hands-on experience with:o Installation, configuration, development, and administration in Service Now products, and some JIRA and Confluence.o Integrating Service Now with other systems using APIs.o Scripting languages such as Java Script, Glide Script, or Groovy for development in Service Now and JIRA.o Experience with Atlassian Query Language (JQL) for complex search and reporting.o Understanding of user management, permissions, and security in Service Now and Atlassian products.o Evaluating, deploying, and maintaining apps and plugins.• Mid-level understanding and experience with:o Familiarity with database technologies, specifically those compatible with Atlassian products like Postgre SQL, My SQL, Oracle, etc.o Scripting languages such as Python, Bash, or Power Shell for automation taskso Experience with version control systems like Git.o Proficiency in Scrum/Agile practices such as sprint planning, daily stand-ups, sprint reviews, story grooming and retrospectives.• Quality & Testing: Writing production-ready code, understanding the testing pyramid, debugging, observability.• Software Design & Architecture: Understanding team's domain, aligned code design, utilizing abstractions, and code isolation effectively.• Security: Approaching all engineering work with a security lens, actively looking for vulnerabilities.• Delivery & Self-Organization: Incremental value delivery, work breakdown, prioritization, dealing with ambiguity, reliability, economic thinking.• Feedback, Communication, Collaboration: Delivering and receiving feedback, effective communication, knowledge sharing, teamwork, relationship building, handling disagreement.• Strategic Impact: Understanding of business acumen, strategy, product thinking.• Education: Bachelor’s or equivalent experience in Computer Science, Engineering, or Information Technology.

Job Description: Automotive Customer Service RepresentativeLocation: Remote (North American Hours)Desired Skills and Experience:Education: Bachelor's degree in EngineeringRequired Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)Key Duties and Responsibilities:Manage daily customer requests through a shared mailbox and provide member support across multiple channels.Ensure customer satisfaction by addressing complaints and inquiries promptly.Conduct product sales and process returns and related requests.Identify and assess customers' needs to achieve satisfaction.Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.Maintain records of customer interactions, comments, and complaints.Provide feedback to management regarding customer issues, concerns, and emerging trends.Adhere to communication procedures, guidelines, and policies.Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.Develop and document knowledge into useful content.Continuously enhance knowledge of products and services.Achieve or surpass performance targets.Participate in training and development programs to enhance customer service skills and knowledge.Requirements and Skills:Demonstrated experience in customer service.Automotive repair, parts, and component knowledge (required).Technical or engineering experience.Proficiency in English.Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.Ability to multitask, prioritize tasks, and manage time efficiently.Maintain a positive, empathetic, and professional demeanor with customers.Customer-centered approach with adaptability to various customer personalities.Teamwork skills for working with team members and other departments.Ability to work remotely in shifts aligned with market operational hours.Digital literacy.Willingness to achieve goals and pursue self-improvement.Capability to perform effectively under pressure.Ability to work North American working hours.Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

We are looking for experienced Platform Analysts to join our ITOM (IT Operations Management) team, focusing on Discovery, CMDB, and Service Mapping. This is a remote opportunity supporting international projects.The ideal candidate will have 2–3 years of relevant experience in ITOM and strong hands-on knowledge of the Service Now platform, particularly from an administration and configuration perspective. Deep coding expertise is not required, but a solid understanding of the platform’s capabilities is essential.Key Responsibilities:Act as Service Now Administrator for ITOM modules (Discovery, CMDB, Service Mapping)Support platform operations, including maintenance, upgrades, and basic configurationsWork with global teams to gather requirements and support ITOM-related initiativesMaintain data integrity and accuracy within the CMDBAssist in platform health monitoring and optimization activities.Required Skills & Experience:2–3 years of hands-on experience with ITOM modules (Discovery, CMDB, Service Mapping)Strong knowledge of the Service Now platform, particularly from an administration standpointExperience supporting or working on international projectsFamiliarity with platform configuration and troubleshootingAbility to work independently in a remote setup.Nice to Have:Basic understanding of ITIL processesExposure to other Service Now modules or integrationsService Now certifications (Admin or ITOM-related) are a plus.

This role is focused on the delivery of SOC / MDR services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role. Candidates who are applying for this role for sake of applying will be blacklisted for 10 years. Please do not waste your time or my time. Thanks alot in advance. This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this roleCompany Profile:3 Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customers in deploying all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response. About the Role: We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis. You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, providing generalist Cyber consultancy, be “application aware” and assisting with uncovering growth opportunities with the client through new or product upgrades.This role is focused on delivering SOC services for our customers. Experience with SOC, SIEM, and understanding of cybersecurity are very important for this role.A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.Key ResponsibilitiesPreparing and presenting client operational reporting at monthly meetingsClient SLAs and Reporting (including driving enhancements)Ensure L1 and L2 analysts are meeting SLA and following the procedures.Great report writing skills.Onboarding of new Clients.Continuously improve operations and client engagement.Continual Service Improvement Plans (CSIP) for client patchDevelop a deep understanding of the client’s business, including orchestration of strategic business planning, roadmaps and workshops Risk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor incident management Skills and Experience:Minimum of 5 years of work experience in Service Management Experience in delivering Cyber of SOC (Security Operation Centre ) service is very importantExperienced working in an MSP environmentITIL Service Management accreditationProven experience with Incident response.Strong working knowledge of ITSM service delivery concepts Demonstrated ability to position and present at a C-suite level Demonstrated ability to lead and collaborate with a multi-disciplined teamDemonstrated skills in time management ·Strategic thinking with a get-up-and-go attitudeA willingness to work and adapt to a fast-growing & changing environment.Self-sufficiency and a high degree of autonomy.Ability to work within a team and achieve results through others Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.Lead the incidents to resolution.DesirableCommercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security.Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, Crowd Strike, Rapid7, Net Skope Etc.)This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role

Automotive Spare Parts Catalog Analyst – RemoteJob is available to immediate joiners or candidates who can join within two weeks of September 8th, 2024. Job Description:We are seeking a detail-oriented and knowledgeable Automotive Spare Parts Catalog Analyst to join our dynamic team in a fully remote capacity. This role is ideal for automotive technicians and service advisors looking to transition into a specialized field focusing on the analysis and management of automotive spare parts inventories and catalogs. If you have a deep understanding of automotive systems, parts, and functions, and are enthusiastic about optimizing parts cataloging processes, we encourage you to apply.Key Responsibilities:Analyze and maintain accurate records of automotive spare parts catalogs, ensuring all data is up-to-date and reflective of current inventory.Collaborate with parts manufacturers and suppliers to obtain detailed and accurate product information.Implement and manage catalog databases for ease of use in maintenance, repairs, and part replacements.Support the sales and customer service teams by providing expert knowledge and advice on automotive parts and compatibility.Conduct regular audits of the parts catalog to ensure accuracy and compliance with industry standards.Provide insights and recommendations for process improvement in parts management and cataloging.Train and support other team members on navigating and utilizing the parts catalog effectively.Qualifications:Proven experience as an automotive technician or service advisor, with a strong understanding of automotive parts and systems.Familiarity with automotive parts catalogs and inventory systems is highly preferred.Excellent analytical and problem-solving skills.Strong attention to detail and the ability to manage multiple tasks simultaneously.Proficient in using digital tools and systems for catalog management.Excellent communication and interpersonal skills, with the ability to work collaboratively in a remote setting.Self-motivated and disciplined to work effectively in a home-based environment.Education:Bachelor Engineer or equivalent; further education or certification in automotive services is a plus.Benefits:Competitive salary and benefits package.Flexible working hours and the convenience of working from home.Opportunities for professional growth and development in a niche field.Supportive team environment with regular virtual interactions.

We at Law Sikho are seeking a dedicated & enthusiastic ‘Support Associate' to join our team.Company website: , Key Responsibilities:1. Respond promptly and effectively to student inquiries through various channels including email and phone.2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.5. Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the company. 7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores. 10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.Who can apply:1. Candidates with minimum 1 year of experience. Other requirements:● Bachelor’s degree in business administration or relevant field (Undergraduates can also apply). ● A minimum of 1 to 2 years of proven experience in a customer support position. ● Excellent English communication (both written and spoken). ● Proficiency in Google Sheets and Docs and customer support software. ● Outstanding written and verbal communication skills. ● Good understanding of management practices and techniques.

THE ROLE An The incumbent is responsible for executing Performance Management process, developing and maintaining Job Descriptions and coordinating Reward & Recognition program, including supporting on other Talent Management initiatives, to join Zen Linen’s HR Team.Key Accountabilities :Create and implement programs at work that connect employees with business goals.Consult with management and other leadership to identify business processes. Identify and evaluate business initiatives to ascertain appropriate programs that meet company goals.Develop methods for data file formatting, data analysis methodologies and management reporting.Create effective strategic planning methods.Identify data collection tools, data sources, benchmarks and performance targets. Implement organisational effectiveness interventions.Create competency models.Develop team building exercises and workshop.Help employees create project timelines and deadlines.Develop methods of measuring of performance management aligns with organisational goals.Create definitions of desired individual or group performance.Ensure manpower availability in line with business needs Manpower Planning to on boarding - oversee execution and manpower requisitions are filled on time.Plan and manage optimal manpower plans and finalize talent acquisition budgets in coordination with the functional heads, Drive the recruitment strategy of the organization at all levels. Ensure an appropriate organization structure for the organization in response to the changing business environments.Review roles, grade structure on an ongoing basis, create service level agreements and other integrating mechanisms that drive inter-departmental coordination for efficient functioning. Oversee the overall training and development needs of the organization Support the Training Head in identifying training needs and implementing training programs for technical as well as behavioral aspects.Support in articulating the compensation philosophy through C&B surveys and mapping industry practices.Design a compensation structure in line with the industry practices and organization requirements, Ensure efficient delivery of pay through robust, transparent, legally compliant processes.Design appropriate performance based pay programs to drive employee and organizational performance.Ensure efficient design and delivery of all HR policies and ensure they are in line with industry practices.THE IDEAL CANDIDATE will have :MBA / MSW – HR from a reputed institute with in 10 years of related experience in Retail Sector, Service sector & Manufacture sector.Structured governance and business case developmentDeveloping advanced workforce planning capabilitiesImplementing the “right” HR philosophiesReducing administrative work for HR business partnersImplementing flexible HR organization designImproving employee-facing HR systemsImproving line manager capabilitiesHigh-Impact on Organizations Focus for continuous Improvement.Implement HR Business-Partner Roles correctly.Key competencies :Strategic Partner.Leader.Employee Champion.Technical Expert.Change Consultant.

Role DescriptionThis is a full-time on-site role for a Human Resources Manager. The Human Resources Manager will be responsible for overseeing and managing all aspects of the human resources functions including recruitment, employee relations, performance management, training and development, compliance, and policy implementation. The role also involves developing strategies to enhance organization culture, employee engagement, and maintaining HR systems and records.QualificationsProven recruitment and talent acquisition experienceExpertise in employee relations, conflict resolution, and performance managementExperience in training and development programsStrong knowledge of employment laws and complianceExcellent interpersonal, communication, and organizational skillsProficiency in HR software and Microsoft Office SuiteAbility to maintain confidentiality and act with integrityBachelor's degree in Human Resources, Business Administration, or related fieldPrior experience in a managerial role is a plus