24 IT Professionals jobs in Bhubaneshwar

Education

B.E./B.Tech/MCA in Computer Science

Experience

Must have 3 - 5 Years of experience in the field of Linux Administration.

Mandatory Skills/Knowledge

Redhat :-

1. Should have good experience of Linux Administration (OS Installation, Virtualization, Performance Monitoring/Optimization, Kernel Tuning, LVM management, File System Management, Security Management)

2. Should have very good experience in shell scripting and configuration management (Ansible).

3. Must have experience of Install and Configure Pacemaker based high availability Cluster.

4. Must have experience of troubleshooting common cluster issues.

5. Should have worked with Shared Storage and Multipathing.

6. Should have experience in Repository Creation and Management.

7. Should have experience in Os upgrade and patch management.

Preferred Skills/Knowledge

1. Should have worked on Automating tasks by using Shell Scripts, Ansible

2. Basic understanding of Public Clouds (AWS/Azure/GCP /OpenStack)

3. Fundamental understanding of Ceph Storage Solution

Desired Certifications

1. RHEL / Redhat Certified Specialist

Soft Skills

1. Must have good troubleshooting skills

2. Must be ready to learn new technologies and acquire new skills

3. Must be a Team Player

4. Should be good in Spoken and Written English

Project Role :  Application Tech Support Practitioner

Project Role Description :  Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :  AIX System Administration

Minimum 3  year(s) of experience is required

Educational Qualification :  15 years full time education

Summary:

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the AIX System Administration. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You will accurately define a client issue and interpret and design a resolution based on deep product knowledge. Your typical day will involve collaborating with clients, analyzing system issues, and providing effective solutions to ensure smooth operations.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.

- Responsible for team decisions.

- Engage with multiple teams and contribute on key decisions.

- Provide solutions to problems for their immediate team and across multiple teams.

- Manage and resolve client issues in a timely and efficient manner.

- Analyze system performance and identify areas for improvement.

- Design and implement system enhancements and upgrades.

- Ensure compliance with security and data protection policies.

- Stay updated with industry trends and advancements in AIX System Administration.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in AIX System Administration.

- Strong understanding of system architecture and infrastructure.

- Experience in troubleshooting and resolving system issues.

- Knowledge of system monitoring and performance optimization.

- Familiarity with scripting languages such as Shell or Perl.

Job Summary:

The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.

Key Responsibilities

Administrative Services:

• Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
• Manage the associated service Outlook mailbox.
• Create and analyze performance and usage metrics.
• Open, update, and resolve service tickets related to AV and webcasting technologies.
• Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
• Escalate complex issues to third-level support or manufacturer/vendor support teams.
• Participate in meetings regarding current and future AV and webcasting systems.
• Maintain and update training and troubleshooting documentation.

Video Call and Webcast Support:

• Ensure video endpoints are online and operational.
• Manage incident response during active calls and webcasts.
• Prepare and support webcast events, including creating event webpages and conducting dry runs.
• Monitor live webcast events and troubleshoot issues as needed.
• Report viewer metrics during and after events.
• Trim, encode, and distribute recorded on-demand copies of webcast sessions.
• Coordinate technology scheduling to ensure successful meetings.
• Webcast Video on Demand Services:
• Create and manage streaming VOD directories for Ford users.
• Manage user groups and multimedia storage on Ford’s network.
• Troubleshoot issues related to uploaded VOD content.
• Assist users with training on new and existing video technologies.
• Provide streaming metrics and analytics for hosted videos.

Commissioning Services:

• Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
• Test endpoints and network devices.
• Review, verify, and backup configuration files to facilitate disaster recovery.
• Support the commissioning and decommissioning of conference rooms and AV devices.
• Conduct room testing, certification, and troubleshooting.

Application Support:

• Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
• Collaborate with Product Engineers to resolve application issues.
• Escalate critical issues to Level 3 engineering.
• Assist users with application usage and remote training.
• Manage support tickets within Ford’s ticketing system.
• Administer access requests and maintain support documentation.

Qualifications:

• Proven experience in AV support, video conferencing, and webcast management.
• Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Experience with ticketing systems and documentation management.

Preferred Skills:

• Knowledge of webcast and streaming platforms.
• Experience with AV commissioning and room setup.
• Ability to train end-users on AV technologies.

• Providing first-level and second-level technical support to clients via remote channels.
• Diagnosing and resolving hardware, software, and network issues for users.
• Guiding customers through step-by-step solutions for technical problems.
• Documenting all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Escalating unresolved issues to appropriate internal teams or external vendors.
• Installing, configuring, and troubleshooting software applications and operating systems.
• Assisting with the setup and maintenance of user accounts and system access.
• Contributing to the development and maintenance of technical documentation and knowledge base articles.
• Identifying recurring technical issues and recommending solutions or improvements.
• Providing training and guidance to users on technical best practices.

• Provide advanced technical support and troubleshooting for complex software issues via phone, email, and ticketing systems.
• Diagnose, research, and resolve technical problems related to the client's software products.
• Escalate unresolved issues to engineering or product development teams with detailed problem descriptions.
• Document all technical issues, solutions, and troubleshooting steps in the knowledge base.
• Develop and maintain technical documentation, including user guides, FAQs, and troubleshooting manuals.
• Conduct remote training sessions for clients on software usage and best practices.
• Mentor and guide junior support engineers, sharing technical expertise and best practices.
• Collaborate with engineering teams to identify and address product bugs and performance issues.
• Contribute to product improvement by providing feedback from customer interactions.
• Manage client relationships, ensuring timely and effective resolution of their technical challenges.
• Stay up-to-date with product releases, updates, and industry technologies.
• Participate in on-call rotation for critical support issues.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4-6 years of experience in technical support or a similar client-facing technical role.
• Proven expertise in troubleshooting and resolving complex software and system issues.
• Strong understanding of operating systems (Windows, Linux), networking concepts, and databases.
• Proficiency with ticketing systems (e.g., Jira Service Management, ServiceNow) and CRM software.
• Excellent analytical, problem-solving, and diagnostic skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly.
• Ability to work independently and as part of a collaborative team.
• Strong customer-service orientation and a passion for helping clients succeed.
• Experience in enterprise software support is highly desirable.
• Familiarity with scripting languages (e.g., Python, PowerShell) is a plus.

Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – SCM

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.

Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Experience handling inbound/outbound interfaces, data extraction, and data loading.

Expertise in troubleshooting and resolving production issues across Oracle EBS layers.

Capable of managing issue resolutions and handling custom enhancements independently.

Mandatory Requirement:

Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.

Technical Stack:

Oracle EBS R12

Oracle Forms & Reports

SQL / PL/SQL

Oracle APEX (preferred)

Tech support experience in SCM modules for 4+ years minimum

Relevant Module Experience Required (Please Mention in Resume):

Order Management (OM)

Inventory (INV)

Accounts Receivable (AR)

Accounts Payable (AP)

General Ledger (GL)

Fixed Assets (FA)