64 IT Professionals jobs in Bhubaneshwar

Education

B.E./B.Tech/MCA in Computer Science

Experience

Must have 3 - 5 Years of experience in the field of Linux Administration.

Mandatory Skills/Knowledge

Redhat :-

1. Should have good experience of Linux Administration (OS Installation, Virtualization, Performance Monitoring/Optimization, Kernel Tuning, LVM management, File System Management, Security Management)

2. Should have very good experience in shell scripting and configuration management (Ansible).

3. Must have experience of Install and Configure Pacemaker based high availability Cluster.

4. Must have experience of troubleshooting common cluster issues.

5. Should have worked with Shared Storage and Multipathing.

6. Should have experience in Repository Creation and Management.

7. Should have experience in Os upgrade and patch management.

Preferred Skills/Knowledge

1. Should have worked on Automating tasks by using Shell Scripts, Ansible

2. Basic understanding of Public Clouds (AWS/Azure/GCP /OpenStack)

3. Fundamental understanding of Ceph Storage Solution

Desired Certifications

1. RHEL / Redhat Certified Specialist

Soft Skills

1. Must have good troubleshooting skills

2. Must be ready to learn new technologies and acquire new skills

3. Must be a Team Player

4. Should be good in Spoken and Written English

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through troubleshooting steps and provide clear, concise instructions.
• Escalate complex issues to senior support engineers or relevant teams.
• Document all support interactions and resolutions in the ticketing system.
• Maintain knowledge base articles and FAQs to assist users.
• Assist with user account management and access control.
• Identify recurring technical problems and suggest preventive measures.
• Ensure timely and efficient resolution of all support requests.
• Contribute to a positive user experience and customer satisfaction.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 1-3 years of experience in technical support or a similar role.
• Proficiency in troubleshooting Windows and macOS operating systems.
• Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with remote support tools (e.g., TeamViewer, AnyDesk) is preferred.
• Excellent verbal and written communication skills.
• Strong customer service orientation and a patient, empathetic approach.
• Ability to work independently and manage time effectively in a remote environment.
• Eagerness to learn and adapt to new technologies.

• Provide first-level technical support to users, responding to inquiries and resolving issues in a timely manner.
• Diagnose and troubleshoot hardware, software, and network problems using systematic approaches.
• Guide users through step-by-step solutions for technical issues.
• Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Escalate unresolved issues to appropriate internal teams or external vendors.
• Install, configure, and maintain software applications and hardware components.
• Assist in the setup and deployment of new user accounts and computer systems.
• Contribute to the development and maintenance of technical documentation and knowledge base articles.
• Identify trends in support requests and provide feedback to product development and IT teams.
• Ensure adherence to service level agreements (SLAs) for response and resolution times.
• Maintain a positive and professional demeanor at all times, even in challenging situations.

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS, Linux), common software applications (Microsoft Office Suite, etc.), and basic networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Superb customer service and communication skills, both written and verbal.
• Ability to explain technical concepts to non-technical users.
• Experience with ticketing systems and remote support tools is a plus.
• A relevant certification (e.g., CompTIA A+, Network+) is an advantage.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

• Lead and mentor a remote team of technical support specialists, ensuring high performance and adherence to service standards.
• Oversee the resolution of complex technical issues reported by customers, providing timely and accurate solutions.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Monitor support queues and ticket escalations, ensuring prompt and effective resolution of critical issues.
• Analyze support data to identify trends, root causes of issues, and areas for process improvement.
• Collaborate with engineering, product development, and quality assurance teams to provide feedback and advocate for product enhancements.
• Develop and implement training programs for the support team to enhance technical skills and customer service capabilities.
• Ensure adherence to established SLAs and key performance indicators (KPIs).
• Manage the deployment and utilization of support tools and technologies.
• Foster a customer-centric approach within the support team, driving exceptional user experiences.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5-7 years of experience in technical support, with at least 2 years in a team lead or supervisory role.
• Proven experience in managing remote support teams and operations.
• Strong technical aptitude with in-depth knowledge of operating systems, networking, and common software applications.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to effectively manage and resolve escalations.
• Experience in developing and maintaining technical documentation and knowledge bases.
• Strong organizational skills and the ability to manage multiple priorities in a remote environment.

From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.

Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.

Make a Difference

Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers’ customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you’ll work with smart and motivated people to make a difference for the companies we serve.

General Scope & Summary

Provide remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

ESSENTIAL FUNCTIONS

• Gain knowledge of assigned customers' technical and business environment.
• Document and verify reported problems.
• Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
• Engage additional resources when necessary.
• Provide effective and consistent communication to management, peers, and account team in support of customer.
• Working knowledge of main Aspect products and strategy.

Minimum Job Requirements

SPECIALIZED KNOWLEDGE & SKILLS

• Understanding of PCs, Networks, OS platforms, databases, telephony, software applications, and ACDs.
• Demonstrated ability to learn complex software tools quickly.
• Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.
• Ability to use professional concepts and company policies and procedures to solve routine problems.
• Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Ability to pass a background check may also be required.
• Physical requirements include sitting for long periods of time.
• A minimum of at least TWO to THREE of the following:

• Contact Center Technologies (including Automated Dialers & Telephony);
• CentOs Linux;
• Networking;
• Windows OS;
• SIP

• Demonstrated ability to learn complex software tools quickly.
• Strong customer communication skills (verbal and written), including passing an English proficiency test

EDUCATION AND EXPERIENCE

• 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
• Some travel, after-hours, or on-call work may be required.
• Shift flexibility including weekends.
• Technical Certifications and second or third languages a plus but not required.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

1. POSITION VACANT: Project Technical Support-III (State Supervisor), SAMS, Odisha, and Rajasthan.

2. ABOUT ORGANIZATION:

About SAMS:

Strategic Alliance Management Services Pvt. Ltd. (SAMS) is a premier, multi-disciplinary, management consultancy, exclusively focused on servicing the needs of the Public Health and Development Sectors in India. SAMS is currently focused upon four principal practice areas, viz. Human Resource Consulting, Procurement & Supply Management (PSM), Capacity Building & Training and Management Consultancy Services.

Established in 1995, SAMS has been associated with a range of clients over the past 29 years which has included the best known, bi and multi-laterals, INGOs and NGOs in the country apart from the Government of India (GoI) and State Governments in the above sectors.

About Project:

The National Entrepreneurship Network is an independent organization developing AI-based solutions for social good. NEN is supported by reputed global institutions. NEN works closely with central and state governments in India to collaborate on solutions in the domains of healthcare, education, agriculture, etc.

NEN is implementing the ICMR-funded project titled To design an AI-based solution for the public good to automate anthropometric measurements for children from 0 months to 3 years, being strategized and implemented by NEN-AI, is a dedicated effort to build an AI-based solution for anthropometry based on a dataset of short videos (less than a minute) and images of children from 0 months to 3 years, along with their anthropometric measurements.

For more information about organization, please visit

3. JOB DESCRIPTION/ RESPONSIBILITIES:

The Project Technical Support III- State Supervisor (PTC-SS) role will involve overall coordination of field operations, ensuring accurate data collection and reporting, as well as maintaining proper documentation. Key duties and responsibilities of the PTC-SS will include:

(1) PTC-SS will coordinate with the Program Officer to oversee field operations and ensure the effective implementation of activities within their assigned districts;

(2) S/he will supervise and guide District Coordinators and Field Investigators, ensuring seamless communication and coordination to facilitate accurate and timely data collection.;

(3) S/he will monitor and ensure that all data collection activities are completed within the allotted time frame, addressing challenges and supporting resolution as needed to adhere to protocols and guidelines;

(4) S/he will actively participate in data collection efforts while ensuring the quality and timeliness of the data being gathered;

(5) S/he will coordinate with relevant officials and stakeholders as required, maintain detailed documentation, submit periodic reports, and assist in achieving project objectives through additional tasks as assigned.

4. QUALIFICATIONS, EXPERIENCE AND COMPETENCIES:

Qualification and Experience:

(1) Applicants must possess a three-year degree in Science, Psychology, Public Health, Anthropology, Social Work, or Sociology, along with three years of experience in the relevant field (desirable).

OR

(2) Postgraduate degree in Science, Psychology, Public Health, Anthropology, Social Work, or Sociology.

Experience, Skills, and Competencies:

Essential

(1) Experience in leading field teams effectively;

(2) Strong ability to analyze dashboards, derive data-driven insights, and implement strategic changes in the field.

(3) Experience in anthropometric data collection;

(4) Knowledge of computer applications;

(5) Prior knowledge of using the data collection application.

Desirable

(1) Work experience in data collection in the field studies;

(2) Knowledge of the local language (Odia).

5. AGE LIMIT: The upper age limit is 50 years, and the cut-off date for the age limit will be the date of submission of the application form.

6. COMPENSATION OFFERED:

The gross professional fee budgeted for this consultancy position is fixed at 36,400 per month. The professional fee will be subject to applicable tax deductions as per prevailing laws.

Note: A monthly additional travel reimbursement of up to Rs. 8,000 will be provided, based on actual expenses incurred, subject to the submission of valid receipts and supporting documentation.

7. NATURE OF ENGAGEMENT:

The selected candidate will be engaged as a consultant on a full-time basis under a fixed-term consultancy contract for eight months with Strategic Alliance Management Services Pvt. Ltd. (SAMS).

8. GENERAL TERMS AND CONDITIONS:

Applicants are requested to review the general terms and conditions of the recruitment process before applying for the above positions. Please refer to the link below for the detailed T&Cs:

9. NO OF VACANCY: 01

10. LOCATION (Place of Posting): The Project Technical Support-III (State Supervisor) shall be expected to be in Odisha for the first round of data collection and relocate to Rajasthan for the second round of data collection.

(Note: This position requires extensive travel to project locations, and the candidate must be comfortable with it.)

11. REFERENCE: PTS-SS-SAMS

12. CONTACT INFORMATION:

Team SAMS

Strategic Alliance Management Services P Ltd.

1/1B, Choudhary Hetram House, Bharat Nagar

New Friends Colony, New Delhi

Phone Nos.: ;

Website:

13. APPLICATION PROCESS:

Eligible candidates interested in the position can apply by or before March 10, 2025.

1. POSITIONS VACANT: Project Technical Support-I (District Coordinators), SAMS, Multiple Districts (Baleshwar, Cuttack, Ganjam, Jajapur, Kendujhar, and Mayurbhanj), Odisha (08 Vacancies)

2. ORGANIZATIONAL BACKGROUND:

About SAMS:

Strategic Alliance Management Services Pvt. Ltd. (SAMS) is a premier, multi-disciplinary, management consultancy, exclusively focused on servicing the needs of the Public Health and Development Sectors in India. SAMS is currently focused upon four principal practice areas, viz. Human Resource Consulting, Procurement & Supply Management (PSM), Capacity Building & Training and Management Consultancy Services.

Established in 1995, SAMS has been associated with a range of clients over the past 30 years which has included the best known, bi and multi-laterals, INGOs and NGOs in the country, apart from the Government of India (GoI) and State Governments in the above sectors.

About Project:

The National Entrepreneurship Network (NEN) is an independent organization developing AI-based solutions for social good. NEN is supported by reputed global institutions. NEN works closely with central and state governments in India to collaborate on solutions in the domains of healthcare, education, and agriculture.

For more information about the organisation, please visit

NEN is implementing the ICMR-funded project titled To design an AI-based solution for the public good to automate anthropometric measurements for children from 0 months to 3 years, being strategized and implemented by NEN-AI. The project comprises a dedicated effort to build an AI-based solution for anthropometry based on a dataset of short videos (less than a minute) and images of children from 0 months to 3 years, along with their anthropometric measurements.

SAMS is helping NEN by hiring and engaging a number of data professionals under short-term consultancy contracts, who will be tasked with executing the above project.

3. JOB DESCRIPTION/ RESPONSIBILITIES:

A total of eight (08) Project Technical Support- District Coordinators (PTC-DCs) are being hired by SAMS on behalf of NEN for the above referenced project. The PTC-DCs will be responsible for the overall coordination of field operations, ensuring accurate data collection and reporting, as well as maintaining proper documentation. Key duties and responsibilities of PTC-DCs include:

(1) PTC-DCs will coordinate with the State Coordinator and Program Officer to oversee field operations and ensure smooth implementation of activities within their assigned districts;

(2) S/he will supervise and guide the Field Investigators, ensuring effective communication and coordination to facilitate accurate and timely data collection;

(3) S/he will monitor and ensure that all data collection activities are completed within the allotted time frame, addressing challenges and supporting resolution as needed to adhere to protocols and guidelines;

(4) S/he will actively participate in data collection efforts while ensuring the quality and timeliness of the data being gathered;

(5) S/he will coordinate with relevant officials and stakeholders as required, maintain detailed documentation, submit periodic reports to the State Coordinator and Program Officer, and assist in achieving project objectives through additional tasks as assigned;

(6) S/he should be comfortable with travel, as it is an essential part of the role.

4. QUALIFICATIONS, EXPERIENCE AND COMPETENCIES:

Qualification and Experience:

(1) Applicants must have passed 12th grade and hold a diploma in Science, Psychology, Public Health, Anthropology, Social Work, or Sociology, along with two years of experience in a relevant subject/field;

OR

(2) Three-year graduate degree in Social Science or Life Science with a specialization in Psychology, Public Health, Anthropology, Social Work, Zoology, Botany, Biotechnology, or Biochemistry, along with one year of experience in the relevant subject/field.

Experience, Skills and Competencies:

Essential

(1) Experience in anthropometric data collection;

(2) Knowledge of computer applications;

(3) Prior knowledge of using data collection applications.

Desirable

(1) Work experience in data collection in field studies;

(2) Knowledge of the local language (Odia).

5. AGE LIMIT: The upper age limit is 45 years, and the cut-off date for the age limit will be the date of submission of the application form.

6. COMPENSATION OFFERED:

The gross professional fee budgeted for this consultancy position is fixed at Rs. 23,400 per month. The professional fee will be subject to applicable tax deductions as per prevailing laws.

Note: A monthly additional travel reimbursement of up to Rs. 8,000 will be provided, based on actual expenses incurred, subject to the submission of valid receipts and supporting documentation.

7. NATURE OF ENGAGEMENT:

The PTC-DCs selected will be engaged as consultants on a full-time basis under a fixed-term consultancy contract for a period of three months with SAMS.

8. GENERAL TERMS AND CONDITIONS:

Applicants are requested to review the general terms and conditions of the recruitment process before applying for the above positions. Please refer to the link below for the detailed T&Cs:

9. NO OF VACANCIES: 08

10. LOCATION: Baleshwar (2), Cuttack (1), Ganjam (1), Jajapur (1), Keonjhar (1) and Mayurbhanj (2).

(Note: This position requires extensive travel to project locations, and the candidate must be comfortable with it.)

11. REFERENCE: PTS-DC-SAMS

12. CONTACT INFORMATION:

Team SAMS

Strategic Alliance Management Services P Ltd.

1/1B, Choudhary Hetram House, Bharat Nagar

New Friends Colony, New Delhi

Phone Nos.: ;

Website:

13. APPLICATION PROCESS:

Eligible candidates interested in the position can apply by or before March 10, 2025