115 IT Professionals jobs in Kakkanad

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Diagnose and troubleshoot software, hardware, and network-related issues.
• Guide users through step-by-step solutions and provide remote support when required.
• Log, track, and document customer issues and solutions in the ticketing system.
• Escalate unresolved issues to higher-level support teams or developers.
• Provide technical guidance and training to customers regarding product usage.
• Ensure customer satisfaction through effective problem-solving and communication.
• Stay updated with product knowledge, new features, and industry trends.

Job Type: Fresher

Pay: From ₹15,000.00 per month

Language:

• English (Preferred)

Work Location: In person

Job Summary: We are seeking a proactive and customer-oriented Technical Support to join our team. The ideal candidate will provide technical assistance to clients and internal teams, troubleshooting software, hardware, and network-related issues. This role requires strong problem-solving skills, effective communication, and a commitment to delivering timely resolutions.

Key Responsibilities:

• Assist customers via phone, email, and chat to resolve technical issues efficiently.
• Document customer interactions, reported issues, and resolutions in the support system.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with cross-functional teams, including development and IT, to enhance customer experience.
• Stay updated with industry trends, emerging technologies, and product developments.
• Demonstrate excellent problem-solving skills and the ability to work under pressure.

Qualifications & Skills:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 0-1 years of experience in technical support, IT support, or a similar role.
• Strong knowledge of computer systems, mobile devices, networking, and software.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.

Additional Requirements:

• Preferred location: Kerala.

About the Role:

We're looking for a proactive and detail-oriented
Support Analyst
to join our team. In this role, you'll provide L1 and L2 technical support to both internal teams and external clients, ensuring smooth day-to-day operations and quick resolution of technical issues.

Key Responsibilities:

• Respond to support requests from internal users and external clients.
• Provide Level 1 and Level 2 technical support for hardware, software, and network issues.
• Troubleshoot, diagnose, and escalate issues as needed.
• Keep users informed throughout the resolution process.
• Maintain clear documentation of support activities and contribute to a knowledge base.

Requirements:

• Bachelor's degree in Computer Science, IT, or a related field.
• Experience in the
  Healthcare domain
  is required.
• Prior experience in IT support or a similar role.
• Strong communication and problem-solving skills.
• Solid understanding of technical systems and best practices.
• Ability to work collaboratively across departments.

Bonus:
Knowledge of current trends and tools in IT support and service management.

Job Overview

Damsure Expert Buildcare LLP is looking for a Technical Support Engineer (Civil) to join our team in the South Zone. The role involves providing field-level technical support, monitoring site operations and quality, handling warranty claims, and ensuring smooth execution of projects with proper documentation and compliance.

Key Responsibilities:

1. Warranty Claim Management

Process and validate warranty claims, assign teams, and monitor timely closure.

Maintain proper records for tracking and reporting

1. Field Level Technical Support Provide field-level technical support to Site Engineers & Project Executives Resolve technical challenges in waterproofing and construction execution.

2. Inspection and Certification Conduct final inspections and issue Work Completion Certificates (WCC).

3. Site Operation & Quality Control Monitor site operations, quality control, and DamApp updates. Report risks or issues to the Senior Project coordinator.

4. Documentation & Compliance Ensure documentation accuracy and compliance with technical standards. Maintain technical reports, inspection logs and client communication records.

5. Team Coordination & Support Perform additional tasks assigned by the reporting manager. Collaborate with engineers, contractors, and internal teams.

Requirements

· Btech or diploma in civil

· Minimum 2 years in project execution / construction / waterproofing / technical support.

Skills

· Strong knowledge of construction and waterproofing processes.

· Ability to conduct inspections and prepare technical reports.

· Good communication, problem solving, and coordination skills.

· Proficiency in MS office and site management applications.

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time
• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• Construction management: 2 years (Required)

Language:

• English (Preferred)

License/Certification:

• LMV Licence (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Job Summary:
We are seeking a proactive and customer-oriented Technical Support to join our team. The ideal candidate will provide technical assistance to clients and internal teams, troubleshooting software, hardware, and network-related issues. This role requires strong problem-solving skills, effective communication, and a commitment to delivering timely resolutions.

Key Responsibilities:

• Assist customers via phone, email, and chat to resolve technical issues efficiently.
• Document customer interactions, reported issues, and resolutions in the support system.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with cross-functional teams, including development and IT, to enhance customer experience.
• Stay updated with industry trends, emerging technologies, and product developments.
• Demonstrate excellent problem-solving skills and the ability to work under pressure.

Qualifications & Skills:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 0-1 years of experience in technical support, IT support, or a similar role.
• Strong knowledge of computer systems, mobile devices, networking, and software.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.

Additional Requirements:

• Preferred location: Kerala.

• Provide expert-level technical support for hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve complex technical problems reported by customers.
• Respond to support requests within defined service level agreements (SLAs).
• Document all support activities, resolutions, and customer interactions in the ticketing system.
• Collaborate with development and QA teams to identify, replicate, and resolve product defects.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Conduct remote troubleshooting sessions with customers, guiding them through complex procedures.
• Identify trends in customer issues and provide feedback to product management and engineering teams.
• Train and mentor junior support staff on technical issues and best practices.
• Stay up-to-date with the latest technologies and product updates.
• Manage customer escalations and ensure timely resolution of critical issues.
• Contribute to the improvement of support processes and tools.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3-5 years of experience in a technical support role.
• Proficiency in diagnosing and resolving issues with operating systems (Windows, macOS, Linux).
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with scripting languages (e.g., Python, PowerShell) is a plus.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Superb communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience with remote support tools and ticketing systems (e.g., Jira, Zendesk).
• Ability to work effectively in a **hybrid** environment, demonstrating both on-site collaboration and remote work efficiency.
• Certifications such as CompTIA A+, Network+, or similar are highly desirable.