8 Language Assessment jobs in India

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

The Opportunity

We are looking for Freelance Speaking and Writing IELTS Examiners to join British Council’s Global Hub and assess IELTS modules from home, for IELTS test-takers in various locations around the world.

Before completing the online application form, please note the following:

You must complete all recruitment stages

You must attend a technical screening session

If your application passes the initial phase, you will attend various remotely delivered training sessions.

The applicants will go through the New examiner training and certification session

For the Speaking module, Examiners will be required to deliver a practice Video Call Speaking test after training, and will be assessed on their delivery.

All Examiners will be required to abide by the IELTS Code of Practice

All Examiners will be subject to security and reference checks

All Examiners must meet the legal and contractual requirements for this location as set out below

Conditions of Work

As a Freelance IELTS Examiner, you should expect the following conditions of work.

Work location: Working from home (India)

Availability: Work window is 24/7, peaking on weekends. Availability will be required depending on the test-taker volume.

Payment: Payments will be made monthly

Allocation of work is dependent on overall test taker volumes.

Requirement: Provide availability for minimum 2 days a week (Availability can be provided for up to 6 days a week).

The testing window is 24/7 on all days and there will be opportunities to provide your availability throughout.

Online support will be provided during the hours of assessment/interviews

The British Council Global Hub will provide system familiarisation and guidance in the delivery of tests online

Support will be provided to IELTS Examiners in line with IELTS partnership standards so we can help you to assess and manage your home working space, including best practices in Health and Safety

Important Information
 Below are the essential conditions for homeworking

A dedicated office-style working space that allows secure and uninterrupted working - a private space where your work cannot be accessed or observed by others while you are assessing scripts and carrying out speaking tests

A desktop computer or laptop with two screens or one large screen (minimum 26")

A personal computer with Windows 7 and above and system type of 64-bit, x64-based processor. If using a Mac computer, this is not expected to be compatible with future VCS software and examiners are unlikely to be able to examine without purchasing a PC

A clear, uncluttered background when on camera delivering tests

A broadband internet connection with an average speed of 10mbps

Adequate heating/cooling, ventilation and light to ensure a safe and comfortable working environment

An appropriate Internet security/anti-virus package

External headphones, Noise-cancelling headphones; including microphone; includes disposable headset cover

Access to communication channels, including email and telephone

External camera, resolution of 360P; Support H.264video encoding

External standard full keyboard and other keyboards need to be approved for use. The silent keyboard is the best option.

All applicants are required to adhere to the IELTS Code of Practice and Confidentiality Undertaking.

Skills and Experience

Qualification –An undergraduate degree OR a Master's degree or equivalent

–An EFL Qualification (CELTA/TESOL/TEFL)

–Minimum 3 years full time Teaching experience (or equivalent part time experience)

–Minimum 1 year of Teaching experience post EFL qualification if the EFL qualification is at Certificate level

Applications from new potential Examiners (never examined before or haven't in the last 12 months) will be accepted.

Applications will be accepted from inactive Examiners (examined in the last 12 months, but not in the previous three months)

We also encourage applications from active IELTS Examiners (have carried out Writing and Speaking tests within the past three months)

You will need to have and provide the below:

IELTS Examining experience

IELTS Speaking and Writing certification and monitoring history

The required qualifications and professional attributes for the role, including the necessary technical and online skills to conduct assessments remotely and successfully

Application Details

To take advantage of this opportunity, please contact us in the below email address:

Please note the following before applying:

The recruitment process can take up to 6-8 weeks, which includes vetting clearance

You will not start examining until you complete all the recruitment stages

System familiarisation and guidance activities are carried out remotely and must be completed before commencing work

A connected and trusted UK in a more connected and trusted world.

Equality Statement

**ROLES AND RESPONSIBILITIES**:
Handling Independent Batches of students for Academic and General IELTS

Preparing the Assignments, Skill Assessment Test, Training Material &; Mock Tests

Training & Guiding the students to enhance their skills.

Making teaching plans for the program and daily exercises for the students

Holding constructive feedback sessions to help students to come up the learning curve.

Conducting GDs, Cue Card Sessions.

Guiding Students on the IELTS, PTE, TOEFL scoring parameters.

Handling the leads procured through various sources.

Providing counselling to prospective students for admission and follow up.

Conducting seminars and presentations in schools & colleges as and when required.

Mailing Daily progress report to GM / MD at the end of the day.

**PREFERRED CANDIDATE PROFILE**:
Graduate with excellent teaching skills. Result oriented with an ability to create a positive and inclusive learning environment

**Position/ Job Title**:IT SDM with German language Proficiency**

**Job Description for the Position**:

- We are seeking an experienced **IT Service Delivery Manager who is fluent in German** to act as the primary point of contact for our clients in French-speaking regions related to deliverables.
- In this critical role, you will be responsible for all client communications and ensuring that their needs are met effectively and efficiently.

**Experience**:

- ** 10+ years’** experience, with at least **8+ years** in IT Outsourcing and Services.
- ** Fluent in German (written and spoken) with excellent communication skills;**

**B2 certification or above is preferred.**
- Should have very strong written and oral communication skills in English Ability to work independently with little day to day support - self starters

**Responsibilities**:
**IT Services Management**:

- Strong knowledge in ensuring services and support processes meet customer needs while maintaining efficiency, quality, and cost-effectiveness.
- Possess experience in working closely with teams to align service strategies with production goals.
- Strong knowledge in identifying and implementing process improvements using methodologies such as Six Sigma, and Kaizen.
- Expertized in managing customer relationships, acting as a primary point of contact for service-related issues.
- Should have experience in ensuring compliance with industry regulations, safety standards (OSHA, ISO 9001, etc.), and environmental policies.
- Should possess knowledge on how to coordinate with production, maintenance, and supply chain teams to ensure smooth service operations.
- Expertized on Incident recovery, Problem management, reduction of tickets, server onboarding and offboarding, assert management, risk management.
- Strong knowledge in addressing customer inquiries and concerns; analyzing requests and ensuring to meet timely delivery goals, SLAs or KPIs and contractual bindings.
- Good experience in allocation of resources effectively to meet service demands.
- Strong knowledge in addressing customer inquiries and concerns; analyzing requests and ensuring to meet timely delivery goals, SLAs or KPIs and contractual bindings.
- Expertized on Incident recovery, Problem management, reduction of tickets, server onboarding and offboarding, assert management, risk management.
- Review and present executive summaries/dashboard and SLA reporting as required to senior leadership and Customers.
- Understand and support client in managing inventory of devices supported and to help them in keeping the inventory updated.
- Own the KPIs agreed in the contract.
- Make recommendations on strategies in respect of various technologies.
- Provide the periodical reports and other ad-hoc reports as per the contract to the customer
- Maintaining disaster recovery and business continuity processes for the customer
- Build long-term relationship with the customer
- Deliver continual improvement in service measures and KPIs
- P&L responsibility, Automation in service delivery, Resource management
- Value add to customer-YOY by working closely with the in consultation with CoE
- Overall SLA management - Operation interaction with technologies Lead / Service Owner
- Overall Customer Satisfaction & Employee satisfaction

**Team Management**:

- Motivation of individuals and building team working
- Employee retention, motivation and training
- Focus on grooming people from L1 to L2, L2 to L3 within select timelines
- Development of technical and personal skills for team members
- Address suitable career development of staff

**Personal Management**:

- Demonstrate personal commitment to excellence.
- Work toward continual improvements within the account and recommend improvements in the process.
- This is a middle - Senior management position and should concentrate on the control & organization of the reporting staff members
- Awareness of other companies’ IT functions, especially in the financial sector
- Deal effectively with outside contacts / vendors
- Avoid unnecessary conflicts and should know how to escalate issues
- Should be able to adjust to people, culture, policies and situations
- Should have capacity to effect the actions, behavior and opinions of others by appealing to reason or understanding
- Will participate in monthly reviews and governance meetings, coordinate QA, and Audit.

**Education**:

- Education - Minimum Qualification - Engineer / MBA desired MCSE/CCNP or Equivalent technical certification
- ** Fluent in German (written and spoken) with excellent communication skills;**

**B2 certification or above is preferred.

The SMB KYC Operation is an AML/KYC support and control function within the ISG O&T group responsible for the due diligence and approval of the KYC Record and associated documentation in partnership with Relationship Management and Compliance.
The candidate will have a direct responsibility to conduct research for company information from both internal and external sources, documenting specifics required to satisfy regulations. There are differing requirements depending on where the account is being opened. There is a constant need for KYC Record review as there are periodic renewals of the required due diligence carried out based on the risk of the client.
The BSU owns the end-to-end KYC process from KYC creation/renewal to approval of the KYC Record and supporting local country appendices
**Key Responsibilities:**
- Create the KYC Record in the KYC system sourcing information from internal and external sources by the agreed deadline
-Proactively interact with relationship management teams and compliance to update system with information until final approval of KYC Record
-Review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google etc.)
-Validate the information within the KYC Record and CIP document to ensure completeness and accurate (Company/Entity Formation documents, Ownership, Management, etc.)
- Complete KYC Record incorporating local regulatory requirements / Global BSU Standards and policies
- Take responsibility for KYC Record and associated documentation completion from initiation to approval
-Maintain BSU tool current and be able to demonstrate work carried out
- Report workflow progress to supervisor
-Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the status at all times
-Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes
- Update workflow database regularly throughout the day
-Highlight any discrepancies to Senior Case Managers, Control Team and Section Managers
-Escalate any negative news and high-risk cases to RM/PAM/AML Compliance department
-Assist in departmental projects as required
**Communication / Reporting**
- Manage upward communication - Huddle updates, escalations, issues/ concerns etc.
-Track and report time log (CMs and Case Researcher) daily
-Monitor operational metrics required for management level reporting
-Accurate time tracking in the PTS system
**Knowledge/Experience:**
. 3 - 5 years' experience in banking, finance, or law
. Experience in control/risk or Compliance (AML/KYC) function (an advantage)
. Knowledge and experience of the technologies and processes used in Citi (an advantage)
.Knowledge of European Union regulatory KYC/AML requirements
.Flexible enough to work as per Business timings.
. **Language proficiency in either Spanish, Dutch, French, German, Portuguese or Greek**
**Qualifications:**
. University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law
.ACAMS certified (an advantage)
**Skills:**
-Strong Negotiations skills
-Proficient use of Microsoft Applications (Word, Excel, Access, PPT)
-Excellent written and verbal communication skills.
- Language proficiency in Spanish, Dutch, French, German, Portuguese and Greek
-Customer Services orientated
-Ability to develop strong professional relationships
-Strong research skills
-Accuracy and strong attention to detail
-Ability to multitask and prioritize
-Ability to work well under pressure and tight time frames
-MIS and metrics and efficiency analysis skills
-Pro-active, flexible, have good organizational skills and
---
**Job Family Group:**
Operations - Services
---
**Job Family:**
Business KYC
---
**Time Type:**
Full time
---
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi ( .
View the "EEO is the Law ( " poster. View the EEO is the Law Supplement ( .
View the EEO Policy Statement ( .
View the Pay Transparency Posting ( is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

The SMB KYC Ops is an AML/KYC support and control function within the ISG O&T group responsible for the due diligence and approval of the KYC Record and associated documentation in partnership with Relationship Management and Compliance.
**Job Background/context:** Citi AML/KYC policy requires due diligence to be conducted for every Customers of Citi. This Due Diligence is to be performed for all new and existing customers. The Due Diligence is documented on Customer Acquisition Due Diligence (KYC RECORD) form. The KYC RECORD Document outlines important information about the customer's KYC profile.
The KYC Checker will be responsible for checking the KYC records submitted by KYC maker for accuracy and adherence to Global KYC policy and local requirements.
**Key Responsibilities**
Organizational
+ Support Operations Head, Team Lead, and case managers in the completion of KYC records.
+ Support Ops Manager in the performance appraisals process for junior staff and assess their developmental needs
+ Develop coverage/succession plan for out of office/ holidays and vacation scenarios
+ Provide continuous support for SMB KYC Ops colleagues, RMs, Sales Assistants in KYC related questions
Operational
+ Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records
+ Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool
+ Meet Case Managers on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records
+ Acts as expediter for chasing up 1st level escalations within the BSU organization
+ Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary
+ Act as the country coordinator (or participate actively when the CM is the country coordinator - a) coordinate periodic country calls; b) liaise with compliance; c) be the primary contact for country management for KYC related matters
+ Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected
+ Resolve any issues in performance or in quality of KYC records and escalate to Team Lead / Operations Head wherever necessary
+ Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time
+ Conduct calibration sessions to standardize knowledge across SCMs
+ Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements
+ Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month
+ Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times
+ As a coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements
+ Monitor and track KYC documentation completion to ensure minimal past dues
+ Monitor metrics and provide information to respective business regarding coming due, past due, expired cases.
+ Monitor the pipeline of work daily (e.g. coming due) and ensure actioned as per agreed timelines
+ Provide support and cover to the SCMs within BSU on generic activities such as Checker Hub
Communication / Reporting
+ Manage upward communication - Huddle updates, escalations, issues/ concerns etc.
+ Track and report time log (CMs and Case Researcher) daily
+ Monitor operational metrics required for management level reporting
+ Accurate time tracking in the PTS system
**Knowledge/Experience:**
+ 4-5 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements.
+ Good command of reading and writing English.
+ Good PC skills with ability to pick up new software systems.
+ Co-operative, proactive with high sense of responsibility & teamwork
+ Ability to work under pressure and in a volatile environment
+ Attention to details with high accuracy in work; Strive for process improvement.
+ Display the ability to prioritize effectively to meet routine processing deadlines
+ Flexible enough to work as per Business timings.
+ ACAMS certified (an advantage)
+ **Language proficiency in either Spanish, Dutch, French, German, Portuguese or Greek**
**Qualifications:**
+ University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.
**Skills:**
+ Proven ability to work independently and be self-starter
+ Exceptional organization and process management ability
+ Intermediate technical skills including intermediate working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.)
+ Demonstrated ability to prioritize, multi-task and work within tight and changeable timeframe while still maintaining high level of accuracy
+ Strong analytical skills and time management skills, excellent attention to details
+ Excellent written and verbal communication skills and aptitude in communicating with senior management
+ Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications
+ Demonstrated effectiveness process management - in particular target setting, prioritization and operational effectiveness
+ Ability to work well under pressure and tight time frames
+ MIS and metrics and efficiency analysis skills - ability to benchmark and track performance improvement
+ Pro-active, flexible, have good organizational skills and must be team player.
+ Ability to work in a dynamic environment
---
**Job Family Group:**
Operations - Services
---
**Job Family:**
Business KYC
---
**Time Type:**
Full time
---
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi ( .
View the "EEO is the Law ( " poster. View the EEO is the Law Supplement ( .
View the EEO Policy Statement ( .
View the Pay Transparency Posting ( is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Job Description

We are seeking a dynamic and organized individual to join our team  as Process Associate- Care Coordination. In this role, you will be responsible for providing excellent customer service to patients through virtual channels, ensuring their needs are met efficiently and effectively. You will play a crucial role in coordinating patient appointments, meetings, and calls to ensure seamless communication and scheduling within our virtual healthcare environment.

• Serve as the primary point of contact for patients and families to address concerns, feedback, and inquiries.

• Advocate for patients to ensure their needs are met and concerns are resolved promptly and with empathy.

• Coordinate patient appointments virtually, ensuring accurate scheduling and allocation of resources.

• Facilitate virtual meetings between patients and healthcare Care Manager. Schedule and, ensuring all necessary parties are present and appointments run smoothly.

• Coordinate with clinical teams to schedule follow-up appointments.

• Handle incoming calls from patients, directing them to the appropriate departments or individuals as needed. Always maintain a high level of phone etiquette and professionalism.

• It will be your responsibility to maintain accurate patient records and documentation in electronic health records (EHR) systems, ensuring compliance with healthcare regulations and protecting patient privacy.

• Maintain accurate patient records and appointment schedules using hospital management software. Ensure all patient information is kept confidential and handled in compliance with privacy regulations.

Requirements

• Bachelor’s degree in any field

• At least 1 year of customer care or patients experience, handling inbound and outbound calls, preferably in healthcare.

• Fluent in Russian language, English 

• Prior experience in a receptionist or administrative role, preferably in a healthcare setting.

• Excellent verbal and written communication skills.

• Ability to handle sensitive information with discretion and maintain a professional demeanor.

Requirements
• Bachelor’s degree in any field • At least 1 year of customer care or patients experience, handling inbound and outbound calls, preferably in healthcare. • Fluent in Russian language, English • Prior experience in a receptionist or administrative role, preferably in a healthcare setting. • Excellent verbal and written communication skills. • Ability to handle sensitive information with discretion and maintain a professional demeanor.

We are seeking a dynamic and organized individual to join our team  as Process Associate- Care Coordination. In this role, you will be responsible for providing excellent customer service to patients through virtual channels, ensuring their needs are met efficiently and effectively. You will play a crucial role in coordinating patient appointments, meetings, and calls to ensure seamless communication and scheduling within our virtual healthcare environment.

• Serve as the primary point of contact for patients and families to address concerns, feedback, and inquiries.

• Advocate for patients to ensure their needs are met and concerns are resolved promptly and with empathy.

• Coordinate patient appointments virtually, ensuring accurate scheduling and allocation of resources.

• Facilitate virtual meetings between patients and healthcare Care Manager. Schedule and, ensuring all necessary parties are present and appointments run smoothly.

• Coordinate with clinical teams to schedule follow-up appointments.

• Handle incoming calls from patients, directing them to the appropriate departments or individuals as needed. Always maintain a high level of phone etiquette and professionalism.

• It will be your responsibility to maintain accurate patient records and documentation in electronic health records (EHR) systems, ensuring compliance with healthcare regulations and protecting patient privacy.

• Maintain accurate patient records and appointment schedules using hospital management software. Ensure all patient information is kept confidential and handled in compliance with privacy regulations.

Requirements

• Bachelor’s degree in any field

• At least 1 year of customer care or patients experience, handling inbound and outbound calls, preferably in healthcare.

• Fluent in Russian language, English 

• Prior experience in a receptionist or administrative role, preferably in a healthcare setting.

• Excellent verbal and written communication skills.

• Ability to handle sensitive information with discretion and maintain a professional demeanor.