187 Learning Support jobs in India

Location: Adajan, Surat

Job Title : Student Support Member

Type : Full-Time, In-Office

Job Summary:

The Student Support member role is a key position within our organization, primarily responsible for providing exceptional support to students who visit our support desk. This role requires strong English communication skills, a dedication to problem-solving, and a commitment to adhering to standard operating procedures to maintain the highest quality of service. If you are passionate about helping students succeed and thrive in their academic journey, this position is an ideal opportunity for you.

Key Responsibilities:

1. Student Support: Interact with students who visit the support center, addressing their queries, concerns, and issues with professionalism and empathy.
2. Query Resolution: Respond to student inquiries through various communication channels, including in-person visits, phone calls, ensuring prompt and accurate resolution of their queries.
3. Standard Operating Procedures: Follow established standard operating procedures (SOPs) to ensure consistency in service delivery and maintain the highest quality of support.
4. Communication : Communicate effectively with students, faculty, and staff, maintaining a high level of English proficiency in both written and spoken communication.
5. Documentation : Maintain accurate and detailed records of student interactions, including the nature of queries, actions taken, and resolutions provided.
6. Quality Assurance: Continuously strive to improve service quality, adhere to quality standards, and proactively identify opportunities for process enhancement.
7. Team Collaboration: Collaborate with colleagues to share knowledge, best practices, and innovative solutions to support students effectively.
8. Training and Development: Participate in training sessions and professional development activities to stay up-to-date with the latest information and best practices in student support.
9. Feedback Handling: Gather and provide feedback from students to relevant departments for process improvement and enhancement of the student experience.
10. Adaptability : Be open to occasional changes in responsibilities, such as assisting with special projects or other support tasks as needed.

Location: Adajan, Surat

Job Title : Student Support Member

Type : Full-Time, In-Office

Job Summary:

The Student Support member role is a key position within our organization, primarily responsible for providing exceptional support to students who visit our support desk. This role requires strong English communication skills, a dedication to problem-solving, and a commitment to adhering to standard operating procedures to maintain the highest quality of service. If you are passionate about helping students succeed and thrive in their academic journey, this position is an ideal opportunity for you.

Key Responsibilities:

1. Student Support: Interact with students who visit the support center, addressing their queries, concerns, and issues with professionalism and empathy.
2. Query Resolution: Respond to student inquiries through various communication channels, including in-person visits, phone calls, ensuring prompt and accurate resolution of their queries.
3. Standard Operating Procedures: Follow established standard operating procedures (SOPs) to ensure consistency in service delivery and maintain the highest quality of support.
4. Communication : Communicate effectively with students, faculty, and staff, maintaining a high level of English proficiency in both written and spoken communication.
5. Documentation : Maintain accurate and detailed records of student interactions, including the nature of queries, actions taken, and resolutions provided.
6. Quality Assurance: Continuously strive to improve service quality, adhere to quality standards, and proactively identify opportunities for process enhancement.
7. Team Collaboration: Collaborate with colleagues to share knowledge, best practices, and innovative solutions to support students effectively.
8. Training and Development: Participate in training sessions and professional development activities to stay up-to-date with the latest information and best practices in student support.
9. Feedback Handling: Gather and provide feedback from students to relevant departments for process improvement and enhancement of the student experience.
10. Adaptability : Be open to occasional changes in responsibilities, such as assisting with special projects or other support tasks as needed.

• $101,775 to $11,330
• Fixed-term, full-time
• Gardens Point (hybrid option available)

• Reference number: 25342
• Term:  Fixed-term, full-time basis until 27 June 2026
• Remuneration:  $1 0,443 to 131,749 pa (HEW7) (inclusive of 101,775 to 111,330 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location:  Gardens Point (hybrid option available)
• Open to: The position is open to current staff members of QUT who have unrestricted work rights in Aus-tralia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Student Support Coordinator to join Office of the Deputy Dean, Faculty of Science.

The Student Support Coordinator is responsible for the management of undergraduate, postgraduate and international administration supporting the services and systems provided to students and academic staff on student and course related matters. The position provides strategic support in line with the Faculty’s goals, through compliance with and the integration of various University policies, systems and procedures. The Student Support Coordinator supervises a team of student support staff to deliver high quality, effective and efficient administration support and specialist service to achieve and maintain excellence in client service.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Faculty of Science aims to explore the frontiers of our physical and digital worlds to drive innovation and develop solutions to complex, real-world challenges. We deliver distinctive programs in Information Technology, Mathematics and Science to meet industry demands for data-driven and technological solutions. Strong connections and long-standing partnerships with governments and industry enable us to address complex challenges though learning, teaching, research, and innovation. We facilitate learning that is delivered on campus, online and in the real-world through relevant and practical learning experiences.

What you need to succeed

1. Education, training and/or relevant experience to completion of a degree in conjunction with a least four years subsequent work experience in a position relevant to the role.
2. Demonstrated ability to manage and lead a high performing team of client service staff and ability to plan and manage resources for peak periods.
3. High level written communication skills that will enable the appointee to prepare clear and concise reports, complex correspondence and prepare meeting agenda and minutes.
4. High level interpersonal skills with demonstrated ability to liaise with a wide range of people at all levels of a large organisation.
5. Well-developed problem solving skills with demonstrated ability to identify and analyse policies, procedures, statistics and other data to achieve workable solutions to meet the business needs of the client.
6. Ability to work across organisational boundaries to ensure provision of high quality client service and negotiate to achieve business outcomes.
7. Knowledge of data management systems including SAMS, CiAnywhere, AskQUT and QRecords; and demonstrated analytical and computing skills including the ability to use a range of software (e.g. Microsoft office suite and SharePoint).

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

Explore more benefits of life at QUT.

Belong at QUT 

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Queensland University of Technology - Student Support Coordinator

Job opens:  11-Jul-2025

Applications Close: 27-Jul-2025 at 11.30pm

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