41 Lifestyle jobs in India

About Pinch

The last decade and a half has been dedicated to the rise of convenience in every way. Organisations, one after the other, have created products and services which make the life of customers convenient. Yet the pain, pressure and stress of the modern world has not really reduced, leave aside going away.

At Pinch, our dream is to transform the physical environment of a family and help them create space for the truly important things, allowing them to focus on themselves and their mental well-being to build a meaningful life, filled with purpose and joy. We wish to build a home management system, which not only does the daily chores, seamlessly and effortlessly, but also preempts the needs of our customers, enhances their lifestyle in every

aspect while giving them the peace of mind to focus on achieving more in life. From full housekeeping to a quick tidy up or a dog walk, Pinch is available for the families all the time. We work as an extension of our customers’ family and bring to the table what is best for them.

With our monthly plan, we combine services such as housekeeping, maintenance, food & nutrition management, grocery resupply, laundry management, etc. tailored to the unique needs of each family. On top, a dedicated Lifestyle Manager helps them with any miscellaneous home requests, from decorating home with fresh flowers to arranging a repairman for the broken washing machine, to planning details of the next holiday, taking care of children or the elderly. Basically, anything and everything our customers and their families would need to live a comfortable, convenient, healthy, guilt-free, and inspired life.

How will we do it?

There are three fundamental aspects of our business model which will help deliver this life-transforming service:

Lifestyle Manager: Armed with irrefutable professional attention, prompt service, strict quality controls and effective anticipation of needs, our dedicated lifestyle team helps customers in a variety of things. Be it sending flowers on birthdays, reminders for paying bills on time, and even recommending the latest home products. Our team of lifestyle managers are mapped to each family, do all the research, analysis and short list the best products and service experience for the customers.

Trained Professionals: Offering a much more professional service than domestic helpers, with Pinch, customers are served by a team of home specialists who will handle all the housework, chores and running around. If they already have a helper, we will have them trained by us to maximise their potential and effectiveness.

Technology: We take the hassle out of home management. Customers are given constant home and personal management advice, reminders and nudges, where the back-end system incorporates an algorithm that remembers preferences and generates instructions to meet our customers’ home goals.

Pinch has 4 broad customer segments:

• Individuals & Families
• Landlords & Second Home Owners
• Developers & RWAs
• Corporates

The Lifestyle Manager – An Extension of the Customer’s Family

A Lifestyle Manager at Pinch is deeply empathetic, has a natural attitude towards helping people and is committed to improving lives for the better. Every family has their own set of needs, wants, preferences & behaviours. Our Lifestyle Manager understands this, has the ability to develop a deep bond with a family & its members, and designs solutions keeping their specific requirements in mind. S/he is warm, courteous, patient & a good listener, with an eye for detail. S/he is able to not just solve for what the customer asks, but even anticipate or pre-empt their needs, through her/his deep understanding of the family. Our customer’s peace of mind relies immensely on the Lifestyle Manager, and how efficiently and swiftly s/he works with the other teams at Pinch to be able to meet the customer’s requirements. The Lifestyle Manager has a service-oriented mindset that puts the customer first, even before the company. Practically, s/he is an extension of the customer’s family & thus, the most important link between the company & the customer.

Responsibilities of a Lifestyle Manager

1. Customer Onboarding

• Understand the prevailing context in a customer’s life with respect to the services we intend to provide.
• Explain how Pinch can help ease the customer’s life by delivering these services in a transformative manner.
• Handhold & onboard the customer seamlessly onto Pinch’s ecosystem of services.

2. Solution Deployment

• Define & agree upon the interventions needed for fulfilling the customer’s requirements.
• Deploy a set of trained domestic helps at the household to take care of the day-to-day chores, & undertake periodic supervision of their work.
• Assign errands to the Operations Associates and monitor them for completion to the family’s satisfaction.

3. Partner Management

• Work with Pinch’s central partner ecosystem to deploy solutions at the customer’s household and fulfil any new requirements from time to time.
• Onboard and work with a local set of quality partners in the immediate vicinity of the customer’s location to bring about greater efficiency.
• Oversee the quality of work done by the partners and provide valuable feedback to the central Partnership teams on the same.

4. Customer Lifecycle Management

• Have deeper dialogues and conversations with the customer that ease them into the Pinch journey across the 5 stages of pain, convenience, pleasure, delight & transformation.
• Educate and enable customers to adopt a wider range of Pinch’s services.

5. Customer Feedback & Service Improvement

• Determine customer satisfaction with regard to the various services provided by Pinch.
• Identify & work on areas of improvement. Iterate the solution design to continually keep enhancing customer service.
• Raise & highlight any complaints, queries, grievances, feedback etc. to the relevant teams for resolution.

Who are we looking for?

• Candidate with Hospitality background
• Candidate with communication and public relation skills
• Candidate with Event management, language and intercultural communication background
• Passionate about the cause the company is working towards
• Excited about wanting to work in a start-up
• Self-motivated & loves taking initiative
• Growth mindset, focussed on improving business outcomes
• Able to hustle, loves being out on the ground, & is willing to get his/her hands dirty
• Embraces ambiguity & uncertainty
• Focused on problem-solving, has a solution-oriented mindset
• Hard-working, is able to work for long hours
• Excellent team player
• Ability to multitask on multiple projects at the same time
• Ability to handle pressure and failure

Qualifications:

• Bachelor's degree preferably in hospitality.

You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Minimum Qualifications

3-5 years of experience is customer service, travel sales and hotel & concierge.

Preferred Qualifications

Technical Skills/Capabilities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

About Aspire Lifestyles.

Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients.

Position Summary

The incumbent is responsible for handling customer requests—both standard and high-profile—for Aspire Lifestyles clients via phone, email, or chat. Requests are fulfilled using various resources, including the internet, internal knowledge, and external partners. The role requires clear, professional, and timely communication. A key focus is maintaining exceptional service standards in every interaction. Concierges are essential to Aspire Lifestyles’ mission of delivering top-tier service. They are expected to consistently provide high-quality support and accurate information. This includes effective collaboration with customers, team members, managers, and partners.

Key Responsibility

We take care of our employees:

Job Description

Work Location Options:

You Lead the Way. Weve Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Minimum Qualifications

3-5 years of experience is customer service, travel sales and hotel & concierge.

Preferred Qualifications

Technical Skills/Capabilities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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About Pinch

The last decade and a half has been dedicated to the rise of convenience in every way. Organisations, one after the other, have created products and services which make the life of customers convenient. Yet the pain, pressure and stress of the modern world has not really reduced, leave aside going away.

At Pinch, our dream is to transform the physical environment of a family and help them create space for the truly important things, allowing them to focus on themselves and their mental well-being to build a meaningful life, filled with purpose and joy. We wish to build a home management system, which not only does the daily chores, seamlessly and effortlessly, but also preempts the needs of our customers, enhances their lifestyle in every

aspect while giving them the peace of mind to focus on achieving more in life. From full housekeeping to a quick tidy up or a dog walk, Pinch is available for the families all the time. We work as an extension of our customers’ family and bring to the table what is best for them.

With our monthly plan, we combine services such as housekeeping, maintenance, food & nutrition management, grocery resupply, laundry management, etc. tailored to the unique needs of each family. On top, a dedicated Lifestyle Manager helps them with any miscellaneous home requests, from decorating home with fresh flowers to arranging a repairman for the broken washing machine, to planning details of the next holiday, taking care of children or the elderly. Basically, anything and everything our customers and their families would need to live a comfortable, convenient, healthy, guilt-free, and inspired life.

How will we do it?

There are three fundamental aspects of our business model which will help deliver this life-transforming service:

Lifestyle Manager: Armed with irrefutable professional attention, prompt service, strict quality controls and effective anticipation of needs, our dedicated lifestyle team helps customers in a variety of things. Be it sending flowers on birthdays, reminders for paying bills on time, and even recommending the latest home products. Our team of lifestyle managers are mapped to each family, do all the research, analysis and short list the best products and service experience for the customers.

Trained Professionals: Offering a much more professional service than domestic helpers, with Pinch, customers are served by a team of home specialists who will handle all the housework, chores and running around. If they already have a helper, we will have them trained by us to maximise their potential and effectiveness.

Technology: We take the hassle out of home management. Customers are given constant home and personal management advice, reminders and nudges, where the back-end system incorporates an algorithm that remembers preferences and generates instructions to meet our customers’ home goals.

Pinch has 4 broad customer segments:

• Individuals & Families
• Landlords & Second Home Owners
• Developers & RWAs
• Corporates

The Lifestyle Manager – An Extension of the Customer’s Family

A Lifestyle Manager at Pinch is deeply empathetic, has a natural attitude towards helping people and is committed to improving lives for the better. Every family has their own set of needs, wants, preferences & behaviours. Our Lifestyle Manager understands this, has the ability to develop a deep bond with a family & its members, and designs solutions keeping their specific requirements in mind. S/he is warm, courteous, patient & a good listener, with an eye for detail. S/he is able to not just solve for what the customer asks, but even anticipate or pre-empt their needs, through her/his deep understanding of the family. Our customer’s peace of mind relies immensely on the Lifestyle Manager, and how efficiently and swiftly s/he works with the other teams at Pinch to be able to meet the customer’s requirements. The Lifestyle Manager has a service-oriented mindset that puts the customer first, even before the company. Practically, s/he is an extension of the customer’s family & thus, the most important link between the company & the customer.

Responsibilities of a Lifestyle Manager

1. Customer Onboarding

• Understand the prevailing context in a customer’s life with respect to the services we intend to provide.
• Explain how Pinch can help ease the customer’s life by delivering these services in a transformative manner.
• Handhold & onboard the customer seamlessly onto Pinch’s ecosystem of services.

2. Solution Deployment

• Define & agree upon the interventions needed for fulfilling the customer’s requirements.
• Deploy a set of trained domestic helps at the household to take care of the day-to-day chores, & undertake periodic supervision of their work.
• Assign errands to the Operations Associates and monitor them for completion to the family’s satisfaction.

3. Partner Management

• Work with Pinch’s central partner ecosystem to deploy solutions at the customer’s household and fulfil any new requirements from time to time.
• Onboard and work with a local set of quality partners in the immediate vicinity of the customer’s location to bring about greater efficiency.
• Oversee the quality of work done by the partners and provide valuable feedback to the central Partnership teams on the same.

4. Customer Lifecycle Management

• Have deeper dialogues and conversations with the customer that ease them into the Pinch journey across the 5 stages of pain, convenience, pleasure, delight & transformation.
• Educate and enable customers to adopt a wider range of Pinch’s services.

5. Customer Feedback & Service Improvement

• Determine customer satisfaction with regard to the various services provided by Pinch.
• Identify & work on areas of improvement. Iterate the solution design to continually keep enhancing customer service.
• Raise & highlight any complaints, queries, grievances, feedback etc. to the relevant teams for resolution.

Who are we looking for?

• Candidate with Hospitality background
• Candidate with communication and public relation skills
• Candidate with Event management, language and intercultural communication background
• Passionate about the cause the company is working towards
• Excited about wanting to work in a start-up
• Self-motivated & loves taking initiative
• Growth mindset, focussed on improving business outcomes
• Able to hustle, loves being out on the ground, & is willing to get his/her hands dirty
• Embraces ambiguity & uncertainty
• Focused on problem-solving, has a solution-oriented mindset
• Hard-working, is able to work for long hours
• Excellent team player
• Ability to multitask on multiple projects at the same time
• Ability to handle pressure and failure

Qualifications:

• Bachelor's degree preferably in hospitality.

Lifestyle Manager

Concierge®

Lifestyle Manager

Location : Bangalore, India

Are you an organizational mastermind with an impeccable taste for luxury? Do you thrive on curating extraordinary experiences for the utmost discerning clients? Look no further – an exceptional career opportunity awaits you!

Join our prestigious team as a Lifestyle Manager, where you'll step into the unparalleled world of luxury concierge services. As a preferred partner to U/HNI (Ultra/High-Net-Worth Individuals) members, we pride ourselves on delivering seamless, tailor-made experiences that go above and beyond expectations.

Responsibilities:

1. Personalized Concierge Excellence:

Leave no request unanswered or detail overlooked! As a Lifestyle Manager, you will serve as a dedicated point of contact for our esteemed U/HNI members, providing them with unparalleled assistance and anticipating their every need. From crafting bespoke travel itineraries to securing exclusive event tickets, arranging exotic dining experiences, sourcing rare and coveted items, or organizing private events – you'll be at the forefront of delivering remarkable moments.

2. Global Network Collaboration:

Tap into an extensive network of top-tier providers, artisans, experts, and exclusive venues across the globe. As a Lifestyle Manager, you'll leverage these relationships to ensure our clients have access to the world's most remarkable experiences and services, surpassing their wildest imaginations.

3. WOW Experiences:  Transform dreams into reality by creating once-in-a-lifetime experiences. From exclusive yacht charters in the Caribbean, VIP access to major fashion events, private meet-and-greets with renowned artists, organizing glamorous parties, to securing front-row seats at world-class sporting events – you'll be the mastermind behind crafting unforgettable memories.

Requirements:

- Passionate Service:

A genuine passion for delivering exceptional service is key. We seek individuals who are fueled by going the extra mile, dedicated to anticipating clients' needs, and committed to creating WOW moments.

- Attention to Detail:

Meticulousness is your second nature. The ability to flawlessly organize complex itineraries and juggle multiple requests simultaneously is crucial to excel in this role.

- Global Savviness:

Having a deep understanding and appreciation for luxury lifestyles, global trends, and cultural nuances is essential. Fluency in multiple languages is highly advantageous.

- Confidentiality:  Our U/HNI members entrust us with their utmost privacy, and discretion is vital. A demonstrated ability to handle sensitive information with utmost care and professionalism is a must.

Ready to embark on a remarkable journey with us? Apply now and seize the opportunity to redefine luxury concierge services. Join our team of exceptional Lifestyle Managers and unlock the extraordinary for our highly valued U/HNI members