20 Patient Access Specialist jobs in India
Patient Access Specialist
Job Viewed
Job Description
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the Purpose:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
ENTRY LEVEL CAREER OPPORTUNITY OFFERING:
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
The starting pay for this position is final compensation will be based on experience.
***This position is onsite and candidates must be able to work onsite at HSHS - Holy Family Hospital, Greenville, IL***
We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.
Job Responsibilities:
Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
Patient Access staff will be held accountable for point of service goals as assigned.
Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness’s name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.
Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.
Experience:
1+ years of customer service experience
Minimum Education:
High School Diploma/GED Required
Certifications:
CRCR Required within 9 months of hire (Company Paid)
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact .
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
EEOC – Know Your Rights
FMLA Rights - English
La FMLA Español
E-Verify Participating Employer (English and Spanish)
Know your Rights
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Patient Access Specialist - PRN
Posted today
Job Viewed
Job Description
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the Purpose:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
ENTRY LEVEL CAREER OPPORTUNITY OFFERING:
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
This position pays between - based on experience
***This position is an onsite role, and candidates must be able to work on-site at HSHS - Holy Family Hospital in Greenville, IL***
We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.
Job Responsibilities:
• Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service as measured by Press Ganey. Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable. They are to adhere to policies, and provide excellent customer service in these interactions with the appropriate level of compassion. Patient Access staff will be held accountable for point of service goals as assigned.
• Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
• Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
• The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witnesses name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
• Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.
• Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.
Experience We Love:
• 1+ years of customer service experience
Required Qualifications:
• High School Diploma/GED Required
• CRCR Required within 9 months of hire (Company Paid)
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact .
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
EEOC – Know Your Rights
FMLA Rights - English
La FMLA Español
E-Verify Participating Employer (English and Spanish)
Know your Rights
Patient Services Clerk
Posted today
Job Viewed
Job Description
Bethesda Health Care, situated on the stunning banks of the Swan River, is a respected private hospital with a proud history of delivering exceptional care guided by our unwavering values. We are seeking an experienced and adaptable Patient Services Clerk to join our dynamic Patient Services Team.
This is a pivotal frontline role where no two days are the same. You will be an integral part of our patient journey, providing professional, compassionate, and efficient administrative support. From pre-admission bookings to front desk reception, you will ensure every interaction reflects our commitment to excellence and care.
Patient Services Clerk Information
Patient Services Clerk Position Description
Application Form
For further information, please contact Trish Barrett, Patient Services Team Leader on (***.
To apply, please email your CV, a cover letter addressing the selection criteria, and a completed application form to ***.
Applications close: 5:00pm, Monday 25 August 2025.
Please note that successful applicants will be contacted via phone or email. Unfortunately, we are unable to provide an individual acknowledgement or feedback about your application if you are not shortlisted. We reserve the right to close applications before the specified closing date.
Patient Services Assistants (PSA) - Acute
Posted today
Job Viewed
Job Description
PSAs in Acute needed. We have shifts in the Mornington Peninsula & surrounding areas. Caring. Compassionate. Competent. Simply the Best. Do you want to feel valued? Do you want to be part of a supporting family-owned business? Do you want flexibility and more time to enjoy the things you love? Do you want to have more choice and pick your availabilities and shifts? If you answered YES …. now is the time to contact Caring for You. Join a team that will make you feel appreciated and valued every single day. Our agency doesn’t want to be the biggest, we just want to be the best! And we need YOU to make this happen! ABOUT CARING FOR YOU Caring for You Nursing Agency is one of Australia's largest and leading service providers of nursing personnel. We have over 8,000 active Nurses and Carers in our Members’ network. They work across Aged Care, Private and Public Hospitals, Community Nursing, and Home Care. As a successful candidate, you will become part of an exciting future in a high-growth business. WHAT ARE THE BENEFITS OF WORKING FOR CARING FOR YOU At Caring for You, we genuinely care for ALL our members. Our VIBE and family-like culture sets us apart. 2022 Finalist – Excellence in Candidate Care Be your own boss Flexible working arrangements Work as little or as much as you like (there is no pressure from us) Consultants who are real and honest and will support you every step of the way Open the door to BIG opportunities Handy and easy-to-use Mobile APP to access everything you need Weekly pay with competitive hourly rates KEY SELECTION CRITERIA Certificate III in Patient Services Assistant/Health Services Assistant Able to adapt to unfamiliar environments Able to provide 2 clinical references to tell us how amazing you are You must be Reliable and flexible Ability to show our clients why Caring for You is ‘” Simply the BEST” The ability to represent Caring for You to the best of your ability If you want to be a part of the Caring for You family – apply now and one of our recruiters will be in touch. Caring for You is committed to building a safe and respectful workplace which supports diversity for all. We strongly encourage qualified applicants of all abilities to apply for this position including those with a diverse background and heritage. Our differences stem from who we are and what we have experienced, and drawing on these differences allows us to provide healthcare services that are inclusive to everyone.
Digital Patient Services Specialist - Treatment & Maintenance
Posted 3 days ago
Job Viewed
Job Description
**Job Description**
**Job Title: Digital Patient Services Specialist- Treatment & Maintenance**
**Location: India, Maharashtra, Mumbai**
**About the role:**
+ The Digital Patient Services Specialist is accountable for leading the enterprise level design support, execution, and end-to-end service provider management of Patient Service Programs crafted specifically for the treatment and maintenance phases of the patient journey.
+ The role includes creating patient-centric solutions, leveraging digital innovation (including UI/UX design) to optimize PSP platforms, and providing end-to-end project management for seamless delivery and measurable outcomes.
+ This role supports Takeda's India Reimagined commitment to sustainable patient-centric care by ensuring PSPs are scalable, sustainable, efficient, and provide equitable access to patients while adhering to compliance and governance frameworks.
**How you will contribute:**
**Strategic Execution Excellence**
+ Implement patient-centric PSPs for treatment and maintenance phases optimized for long-term impact without compromising resource efficiency
+ Utilize digital tools to optimize processes such as patient enrollment, engagement, compliance, and turnaround times.
+ Identify opportunities for addressing patient unmet needs that align organizational objectives with high-impact patient outcomes and enhance Takeda's value proposition
+ Address barriers to care and access through innovative strategies like telemedicine, multilingual patient education, and seamless digital pathways.
**End to End Execution Focus**
+ Manage 3rd-party vendors and sustainable partnerships aligned with defined contractual obligations and PSP frameworks.
+ Conduct onboarding and training for service providers, HCP stakeholders, and field teams to ensure consistent delivery.
+ Monitor partner performance and execute PSP designs efficiently across geographies and therapeutic areas.
+ Partner with cross-functional teams (marketing, sales, medical, access, etc.) and external agencies for PSP execution, ensuring effectiveness throughout program lifecycle.
+ Implement measurable KPIs to monitor the impact, quality, and sustainability of patient offerings.
+ Integrate user-friendly digital platforms tailored to the treatment and maintenance needs of patients and healthcare professionals (HCPs).
+ Optimize patient journeys and compliance through customized digital pathways for enrollment, follow-up, and communication.
+ Collaborate with PS lead, PxP, DD&T and analytics teams to incorporate actionable insights that improve user experience and operational efficiencies
+ Train internal and external PSP coordinators, healthcare professionals, and sales teams to maintain consistent messaging across engagements
**Digital Transformation**
+ Drive execution of PxP digital solutions business cases to enhance PSP performance and patient-centric value delivery by collaborating with PS lead, DD&T and ICC
+ Design UI/UX functionalities for Takeda's digital patient platforms to improve accessibility and optimize patient journeys.
+ Explore digital opportunities to improve PSP accessibility and scalability, including leveraging telemedicine, patient portals, and virtual consultations.
+ Utilize analytics tools to generate actionable insights that improve program effectiveness, decision-making, and compliance assessment.
+ Implement virtual solutions to facilitate patient-HCP interaction via telemedicine, virtual consultations, and online education initiatives.
+ Integrate emerging technologies (e.g., AI, blockchain) into PSP operations to enhance reach & deliver impactful, scalable outcomes.
**Governance & Compliance**
+ Ensure adherence to all ethical guidelines, regulatory norms, legal frameworks, and pharmacovigilance standards.
+ Work collaboratively with PS lead, E&C, DPO, medical, legal, PV, QA and finance teams to maintain transparency and integrity in PSP management
+ Ensure document management within PS share point
+ Drive KQI reviews and audit readiness
+ Core team member in audit management
+ Ensure adherence to internal & external training using digital platforms to manage and reconcile
+ Conduct routine program reviews for governance compliance while embedding Takeda's PTRB principles into key program decisions to ensure compliant program management (Ex. Payment reconciliation, GEARS event tracking, TP call record recording QC etc.)
**Stakeholder Collaboration**
+ Build meaningful connections with key opinion leaders (KOLs), Centers of Excellence (COEs), patient organizations (POs), and healthcare professionals (HCPs).
+ Partner with sales representatives, regional managers, and medical science liaisons and TP counselors to align PSP messaging and expand stakeholder engagement.
+ Foster collaboration with public and private healthcare stakeholders to expand PSP influence and eliminate health disparities.
**Main Responsibilities**
+ Patient Support Programs engagement design and end to end execution:
Lead the development and execution of scalable, efficient, and patient-centric PSPs aligned with Takeda's objectives. Ensure sustainability, accessibility, and effectiveness while addressing unmet patient needs and promoting equitable healthcare solutions.
+ Leverage Digital Innovation:
Utilize digital tools, advanced analytics, and emerging technologies to enhance patient engagement, compliance, and program outcomes. Streamline processes through optimized patient journeys, virtual HCP interactions, and robust digital platforms.
+ Collaborate and Ensure Compliance:
Foster cross-functional and external stakeholder collaboration, including KOLs, HCPs, and patient organizations, while ensuring continuous monitoring to drive adherence to regulatory, compliance, and ethical governance frameworks grounded in Takeda's PTRB value-based decision making.
**What you bring to Takeda:**
**Professional and Personal Capabilities**
Educational Background:
+ Educational Background: Life Sciences degree preferred (BPharm/PharmD/PhD/MBBS/MD)
Experience:
+ At least 3 years in pharmaceutical/biotech, digital healthcare service companies, focusing on enterprise level digital patient services
+ Minimum 2-3 years' experience managing digital PSPs and working with digital tools for program optimization and program performance analytics.
Skills:
+ Strong analytical and project management capabilities.
+ Expertise in designing UI/UX solutions for patient platforms and addressing unmet patient needs.
+ Proven ability to balance operational efficiency with sustainable, patient-centric strategies.
**Leadership Skills**
+ Champion Takeda's Reimagined Focus Areas (Sustainability, Scalability, Efficiency, Effectiveness, and Equitable Access) through inspirational internal & external collaboration and multitasking capability
+ Align programs with PTRB principles, ensuring patient-centered decision-making, teamwork, ethical adherence, and results-driven strategies
+ Strong proactive ability to manage multiple PSPs across varying development stages, ensuring timely and impactful delivery
+ High integrity to practice PTRB value-based decision making
**Critical Success Factors**
+ Digital Optimization: Build intuitive and scalable UI/UX designs for PSP platforms to enhance accessibility and patient experience during treatment and maintenance phases.
+ Comprehensive PSP Execution: Lead end-to-end management of PSPs, ensuring measurable, patient-centric outcomes across regions.
+ Stakeholder Collaboration: Foster relationships with internal teams (sales, marketing, medical), service providers, and external stakeholders (KOLs, HCPs).
+ Compliance and Integrity: Maintain compliance with local legal, regulatory, and ethical guidelines while driving PSP sustainability and scalable innovation.
+ Mobility: Ability to travel up to 30%-40% as needed for program execution and stakeholder engagement.
**Additional Information**
Expected Travel: Up to 30%-40%
**More about us:**
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
**Empowering our people to shine:**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
Mumbai, India
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
Digital Patient Services Specialist - Treatment & Maintenance
Posted today
Job Viewed
Job Description
Description
Job Title: Digital Patient Services Specialist- Treatment & Maintenance
Location: India, Maharashtra, Mumbai
About the role:
The Digital Patient Services Specialist is accountable for leading the enterprise level design support, execution, and end-to-end service provider management of Patient Service Programs crafted specifically for the treatment and maintenance phases of the patient journey.
The role includes creating patient-centric solutions, leveraging digital innovation (including UI/UX design) to optimize PSP platforms, and providing end-to-end project management for seamless delivery and measurable outcomes.
This role supports Takeda’s India Reimagined commitment to sustainable patient-centric care by ensuring PSPs are scalable, sustainable, efficient, and provide equitable access to patients while adhering to compliance and governance frameworks.
How you will contribute:
Strategic Execution Excellence
Implement patient-centric PSPs for treatment and maintenance phases optimized for long-term impact without compromising resource efficiency
Utilize digital tools to optimize processes such as patient enrollment, engagement, compliance, and turnaround times.
Identify opportunities for addressing patient unmet needs that align organizational objectives with high-impact patient outcomes and enhance Takeda’s value proposition
Address barriers to care and access through innovative strategies like telemedicine, multilingual patient education, and seamless digital pathways.
End to End Execution Focus
Manage 3rd-party vendors and sustainable partnerships aligned with defined contractual obligations and PSP frameworks.
Conduct onboarding and training for service providers, HCP stakeholders, and field teams to ensure consistent delivery.
Monitor partner performance and execute PSP designs efficiently across geographies and therapeutic areas.
Partner with cross-functional teams (marketing, sales, medical, access, etc.) and external agencies for PSP execution, ensuring effectiveness throughout program lifecycle.
Implement measurable KPIs to monitor the impact, quality, and sustainability of patient offerings.
Integrate user-friendly digital platforms tailored to the treatment and maintenance needs of patients and healthcare professionals (HCPs).
Optimize patient journeys and compliance through customized digital pathways for enrollment, follow-up, and communication.
Collaborate with PS lead, PxP, DD&T and analytics teams to incorporate actionable insights that improve user experience and operational efficiencies
Train internal and external PSP coordinators, healthcare professionals, and sales teams to maintain consistent messaging across engagements
Digital Transformation
Drive execution of PxP digital solutions business cases to enhance PSP performance and patient-centric value delivery by collaborating with PS lead, DD&T and ICC
Design UI/UX functionalities for Takeda’s digital patient platforms to improve accessibility and optimize patient journeys.
Explore digital opportunities to improve PSP accessibility and scalability, including leveraging telemedicine, patient portals, and virtual consultations.
Utilize analytics tools to generate actionable insights that improve program effectiveness, decision-making, and compliance assessment.
Implement virtual solutions to facilitate patient-HCP interaction via telemedicine, virtual consultations, and online education initiatives.
Integrate emerging technologies (e.g., AI, blockchain) into PSP operations to enhance reach & deliver impactful, scalable outcomes.
Governance & Compliance
Ensure adherence to all ethical guidelines, regulatory norms, legal frameworks, and pharmacovigilance standards.
Work collaboratively with PS lead, E&C, DPO, medical, legal, PV, QA and finance teams to maintain transparency and integrity in PSP management
Ensure document management within PS share point
Drive KQI reviews and audit readiness
Core team member in audit management
Ensure adherence to internal & external training using digital platforms to manage and reconcile
Conduct routine program reviews for governance compliance while embedding Takeda’s PTRB principles into key program decisions to ensure compliant program management (Ex. Payment reconciliation, GEARS event tracking, TP call record recording QC etc.)
Stakeholder Collaboration
Build meaningful connections with key opinion leaders (KOLs), Centers of Excellence (COEs), patient organizations (POs), and healthcare professionals (HCPs).
Partner with sales representatives, regional managers, and medical science liaisons and TP counselors to align PSP messaging and expand stakeholder engagement.
Foster collaboration with public and private healthcare stakeholders to expand PSP influence and eliminate health disparities.
Main Responsibilities
Patient Support Programs engagement design and end to end execution:
Lead the development and execution of scalable, efficient, and patient-centric PSPs aligned with Takeda’s objectives. Ensure sustainability, accessibility, and effectiveness while addressing unmet patient needs and promoting equitable healthcare solutions.
Leverage Digital Innovation:
Utilize digital tools, advanced analytics, and emerging technologies to enhance patient engagement, compliance, and program outcomes. Streamline processes through optimized patient journeys, virtual HCP interactions, and robust digital platforms.
Collaborate and Ensure Compliance:
Foster cross-functional and external stakeholder collaboration, including KOLs, HCPs, and patient organizations, while ensuring continuous monitoring to drive adherence to regulatory, compliance, and ethical governance frameworks grounded in Takeda’s PTRB value-based decision making.
What you bring to Takeda:
Professional and Personal Capabilities
Educational Background:
Educational Background: Life Sciences degree preferred (BPharm/PharmD/PhD/MBBS/MD)
Experience:
At least 3 years in pharmaceutical/biotech, digital healthcare service companies, focusing on enterprise level digital patient services
Minimum 2-3 years’ experience managing digital PSPs and working with digital tools for program optimization and program performance analytics.
Skills:
Strong analytical and project management capabilities.
Expertise in designing UI/UX solutions for patient platforms and addressing unmet patient needs.
Proven ability to balance operational efficiency with sustainable, patient-centric strategies.
Leadership Skills
Champion Takeda’s Reimagined Focus Areas (Sustainability, Scalability, Efficiency, Effectiveness, and Equitable Access) through inspirational internal & external collaboration and multitasking capability
Align programs with PTRB principles, ensuring patient-centered decision-making, teamwork, ethical adherence, and results-driven strategies
Strong proactive ability to manage multiple PSPs across varying development stages, ensuring timely and impactful delivery
High integrity to practice PTRB value-based decision making
Critical Success Factors
Digital Optimization: Build intuitive and scalable UI/UX designs for PSP platforms to enhance accessibility and patient experience during treatment and maintenance phases.
Comprehensive PSP Execution: Lead end-to-end management of PSPs, ensuring measurable, patient-centric outcomes across regions.
Stakeholder Collaboration: Foster relationships with internal teams (sales, marketing, medical), service providers, and external stakeholders (KOLs, HCPs).
Compliance and Integrity: Maintain compliance with local legal, regulatory, and ethical guidelines while driving PSP sustainability and scalable innovation.
Mobility: Ability to travel up to 30%-40% as needed for program execution and stakeholder engagement.
Additional Information
Expected Travel: Up to 30%-40%
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
Empowering our people to shine:
Locations
Mumbai, IndiaWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeATTENDER - PATIENT Care SERVICES
Posted today
Job Viewed
Job Description
Vijaya Diagnostic Centre P. Ltd. is looking for ATTENDER - PATIENT CARE SERVICES to join our dynamic team and embark on a rewarding career journey
- Provide basic care and support to patients.
- Assist with daily activities such as bathing, dressing, and feeding.
- Monitor and record patient vital signs.
- Communicate patient needs to healthcare staff.
- Ensure patient comfort and safety.
- Maintain cleanliness and organization of patient areas.
- Assist with patient mobility and transportation.
Role: Cardiologist
Industry Type: Medical Services / Hospital
Department: Healthcare & Life Sciences
Employment Type: Full Time, Permanent
Role Category: Doctor
Education
UG: Any Graduate
PG: Any Postgraduate
Skills Required
Patient Care, Health Care Services
ATTENDER - PATIENT Care SERVICES
Posted today
Job Viewed
Job Description
Vijaya Diagnostic Centre P. Ltd. is looking for ATTENDER - PATIENT CARE SERVICES to join our dynamic team and embark on a rewarding career journey
- Provide basic care and support to patients.
- Assist with daily activities such as bathing, dressing, and feeding.
- Monitor and record patient vital signs.
- Communicate patient needs to healthcare staff.
- Ensure patient comfort and safety.
- Maintain cleanliness and organization of patient areas.
- Assist with patient mobility and transportation.
Role: Cardiologist
Industry Type: Medical Services / Hospital
Department: Healthcare & Life Sciences
Employment Type: Full Time, Permanent
Role Category: Doctor
Education
UG: Any Graduate
PG: Any Postgraduate
Skills Required
Patient Care, Health Care Services
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Executive - Patient Care Services
Posted today
Job Viewed
Job Description
1. Ensure timely and accurate customer service
2. Handle complaints and specific customers requests & troubleshoot emergencies
3. Ensure Pleasant Patient experience and Care with a Personal Touch.
4. Ensures clear focus on enhanced customer satisfaction.
5. Making sure Visiting Dr’s needs are identified & discussed with HOD, Facilitating them wherever required.
6. Making sure Feedbacks & Google Reviews are collected by them & team. Reports are submitted weekly / monthly & escalations are discussed with HOD.
7. Actively campaigns to solicit customer comments & suggestions for improving the quality of customer care.
8. Recommends and draw up programs deemed necessary for the improvement of quality customer care.
9. Monitor Revenue Leakage / analyze billing related discrepancy department wise & report to HOD for corrective action & streamlining the process.
10. Ensure recovery of cost of treatment as per estimates and schedules agreed upon with patient/attendants are coordinated with IP Manager & sorted.
11. Implements departmental communication cascades with all team members.
12. Train,supervise and support staff on day to day work problems.
13. Plans staff work assignments and schedule & supervises workload during shifts & reports to HOD timely on daily issues, escalations if any.
14. Provides basic customer care orientation to New Joiners.
15. Ensure Daily Reports are circulated to HOD.
16. Resolves patient problems quickly, efficiently, and courteously.
17. Monitor all VIP patient requirements & co-ordinate with HOD wherever required to facilitate them.
Pay: ₹17,000.00 - ₹30,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
Application Deadline: 30/04/2025
Expected Start Date: 30/04/2025
Equipment & Courier Officer - Patient Support Services
Posted today
Job Viewed
Job Description
Equipment & Courier Officer - Patient Support Services (
Job Number:
02NUG)
Description
Employment Type: Full Time, Permanent
Classification: Health Service Officer Level 3 (PN 42223, 12984)
Salary: $63,489 - $4,921 (Plus 12% Super)
Location: The Canberra Hospital, Garran
Section: Patient Support Services
Closing Date: 27th August 2025
What can we offer you:
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Competitive pay rates and excellent working conditions within a tertiary hospital.
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Salary Packaging with many options that provide full fringe benefits tax concessions.
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Flexible working conditions.
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Access to Employee Assistance Program.
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Access to discounted gym membership.
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Access to onsite Physiotherapists.
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Onsite cafes, staff cafeteria, pharmacy and gift shop.
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Up to $12K reimbursement of rel cation expenses for interstate candidates (subject to review and approval).
About the Role:
Patient Support Services provides support for the patients of Canberra Hospital through a range of services which includes Wards persons, Hospital Assistants, Central Equipment & Courier Service, Ward Clerks and Patient Liaison and Admission Team.
The Central Equipment & Courier Service (CECS) is a small team responsible for the distribution, maintenance, and record management of various forms of clinical equipment, as well as couriering Pathology specimens and blood products across the Canberra Hospital & Health Services campus using a clinical work device (DHR Rover Device) and Territory Radio Network (TRN) system.
Under the direction of the CECS Team Leaders and/or Operations Manager the Equipment & Courier Officer will work closely with a dedicated and skilled team to deliver a safe, efficient, and effective service for inpatients and associated clients at The Canberra Hospital.
For more information regarding the position duties click here for the Position Description.
Prior to commencement successful candidates will be required to:
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Undergo a pre-employment National Police Check.
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Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.
To Apply:
Please apply online by submitting a copy of your CV along with a 2-page Response to the Selection Criteria, listed in the Position Description.
***Please note applications submitted via an agency will not be accepted for this position***
Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.
Our Vision : creating exceptional health care together
Our Role : to be a health service that is trusted by our community
Our Values : Reliable, Progressive, Respectful and Kind
CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.
The new state-of-the-art Building 5 is now officially open at Canberra Hospital. This 44,000sqm, nine-storey facility, the largest healthcare infrastructure project in the Territory’s history, delivers cutting-edge acute clinical services. Building 5 seamlessly integrates with existing campus buildings, ensuring smooth public access, patient transportation, and efficient logistics.
If you would like further information regarding this opportunity, please contact Yeshi Dorji at (02) 5124 3277 or at .
#LI-DNI
Job
: General/Administrative
Salary Range
: 63,489.00 - 64,921.00
Closing Date
: 27/Aug/2025, 1:59:00 PM
Care Facilitator- Patient Care Services ( Front Office)
Posted today
Job Viewed
Job Description
JOB DESCRIPTION
Group Company: Takshasila Hospitals Operating Private Limited
Designation: Care Facilitator
Office Location: Deverabeesanahalli, Varthur Hobli Bangalore , Deverabeesanahalli, Varthur Hobli Bangalore , Sarjapur Main Rd, Kaikondrahalli Bangalore
Salary Range: INR to (Annual)
Job Summary
To manage overall counter operations and to ensure a seamless process, doctor’s appointment, registration, scanning/printing a copy of doctor’s prescription, billing and Collection of TAT, maintaining register and feedback.
Duties & Responsibilities
Acknowledge the patient with a smile and greeting Namaste.
Staff at this reception will register the new patient, collect consultation and procedure charges.
Patient bill amount will be collected either by cash/card.
Attending phone calls and answering all type of queries.
Fixing Appointments through HIS and informing the same to the in-charge for necessary procedures.
Taking care of reports.
Updating the register.
Counter management.
Crowd management.
Feedback collection.
Managerial Roles and Responsibilities ( if Any)
All stated above.
Relation to other Jobs within the organization
Well coordination with nursing, housekeeping, admissions, Rehab service line, EPABX and floor managers.
Machine/Tools / Materials required
Computer, printers, telephones, stationeries and patient folders.
Working Environment
Customer Friendly environment.
JOB SPECIFICATIONS
Education & Qualifications:
Age Limit & Gender
20- 35 years. Male/Female
Previous Experience
2-8 Years
Required Attitudes
Customer centric approach
Good Communication skills
Presentability
Grooming
Soft Skills
Required Health
Healthy and positive attitude.
Required Mental Abilities
Integrity and ethics
Planning and organizing.
Any Special Skills required
Team work
Excellent interpersonal skills.