338 Performance Management jobs in India

Entity:

Job Family Group:

Job Description:

Overview:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. Our people want to play their part in solving the big, sophisticated challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices at Pune, we work in customer service, finance, accounting, procurement,

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our extraordinary team?

Join our team, and develop your career in an encouraging, forward-thinking environment!

Job Purpose:

To own and deliver our global performance management process and / or our flagship high potential programs and talent management process. This includes setting the annual agenda, driving impactful communication campaigns, handling diverse stakeholder needs and engagement and problem solving.

Role: Performance Management Consultant

The Performance Management Consultant is accountable for leading the global annual performance (appraisal) management process, one of the Talent Management & Assessment workstreams. The other workstreams are the (1) global talent process and practices and (2) high potential pools and programs.

The performance management process at bp drives business performance through ensuring that employees work aligns with the business goals. The process includes goal setting, ongoing feedback and coaching, performance appraisal/reviews, development planning and assigning performance ratings.

This role involves partnering with internal and external stakeholders to define performance management strategies and annual workflows, create and deliver annual processes, be responsible for the delivery of associated training, handle the budget and relationships with vendors.

The role requires significant influencing, communication, and prioritization skills as well as subject matter expertise.

Key Accountabilities:

• Create performance management and talent frameworks and tools
• Plan the annual schedule and proactively handle the overall delivery, demonstrating integration points across L&C
• Use Business map to organise and handle delivery
• Create comms strategy and review all content
• Manage internal collaborators and partners (i.e. reward, works council, business LTs)
• Own vendor relationships and manage contracts up to a value of $3M
• Provide expert advice / attend business LTs as required
• Keep up to date with the external environment and bring standard process to L&C and beyond
• Keep track of critical metrics and make strategic decisions based on the data
• Lead workshops and briefing sessions

Essential Education, Experience and Job Requirements:

• Bachelor's degree or equivalent experience
• Proven experience of 8 years in performance management, talent management, leadership development, learning or human resources directing teams or projects with complex operational delivery requirements.
• Performance management expertise: proven track record in design, implementing and scaling a global HR performance management process, along with knowledge of best practice in the market
• Talent management expertise: Experience in designing, implementing, and scaling global talent and/or learning programs.
• Delivery excellence: Proven track record to work well in cross-functional and global teams to deliver excellent talent solutions with a culture of continuous improvement.
• Vendor Management: Experience managing contracts and relationships with external partners, including consultants, specialist providers and educational institutions, to deliver high quality talent solutions.

Technical:

• Performance management: Strong track record in managing a global performance management process including delivering the annual cycle (conversations, goals, performance ratings), working with linked teams such as Reward and measuring return on investment.
• Talent management: Track record in designing and delivering high-impact talent management initiatives and projects/programmes and managing third parties
• Project Management: Has led multiple performance management, talent management or organizational change projects within large, sophisticated organizations, delivering on time and within budget using a wide range of project management approaches with demonstrable impact
• Commercial competence: Proven commercial acumen and management of third party vendors that are cost effective and value driven for bp. Track record of financial operations and management of >$500k initiatives
• Change Management: Can plan and manage change in sophisticated, global organizations, using a wide range of change management practices and measure effectiveness
• Data and analytics: Track record in developing and using data analysis, visualisation and analytics solutions for insights, operational reporting and decision-making of talent Excel and PowerBi).
• Creating and measuring impact: Has established robust measurement frameworks, ensuring leadership and talent products/offers demonstrate direct measurable business impact and drive continuous improvement initiatives.
• Digital & Technology: Utilises innovation and creative thinking to support solution design. Drives improvements through the use of digital tools and technology to enhance delivery
• Performance Consulting: Track record of devising sustainable solutions to address root cause issues on large projects to drive performance outcomes

Behavioural:

• Strategic and critical thinking: Demonstrates strong understanding and has a track record of taking organisation goals and translate them into actionable team objectives for leadership development / talent management products. Can navigate uncertainty and ambiguity well to drive business outcomes and impact
• Communication & influencing: Strong communication skills to communicate clearly with a range of collaborators – oral and written. Strong record of engaging collaborators and building partnership across teams for efficiencies and minimise duplication
• Growth mindset: Natural curiosity and interest in the evolving talent needs of the future and working with external industry and research institute standard methodology into leadership development / talent management products at bp. Demonstrable record in continuous improvement.
• Leadership and teamwork: Proven track record in encouraging and supporting team members meet high standards, fostering collaboration and a shared commitment to excellence.
• Customer focused: Has designed services and products in partnership with stakeholders, deeply understanding core needs and demonstrating the business impact of interventions
• Trusted advisor and discretion: Trusted advisor with ability to discreetly manage confidential and sensitive information (i.e. ITKs).

Desirable Criteria:

• Experience across performance management and talent management
• People management experience
• Deploying psychometric tools for objective decision-making

Join our Team and advance your career as a Performance Management Consultant!

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Relocation Assistance:

Remote Type:

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please  contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

APPLY ONLY IF YOU HAVE DESIGNED AND IMPLEMENTED BALANCE SCORE CARD BASIS PMS

Lead Performance Management (Head HR)

Location: Visakhapatnam

Industry: Electronics & Industrial Automation

Department: Human Resources

Reporting To: Managing Director (MD) and Vice President (VP) Dual Reporting

Job Purpose:

To lead and institutionalize a performance-driven culture across the organization through strategic implementation of the Performance Management System (PMS), including Balanced Scorecard (BSC) methodology. This role ensures performance alignment with business goals and provides data-driven insights to the MD and VP.

Key Responsibilities:

Strategic Performance Management

Design and manage the end-to-end PMS for the organization.

Act as a strategic advisor to the MD and VP to align business and people performance.

Institutionalize Balanced Scorecard (BSC) to measure performance across Financial, Customer, Internal Process, and Learning & Growth perspectives.

Balanced Scorecard (BSC) Framework

Develop BSC-based scorecards at organization, department, and individual levels.

Define SMART KPIs across all four BSC dimensions:

- Financial: Revenue per employee, cost reduction initiatives.

- Customer: Client satisfaction scores, project delivery metrics.

- Internal Processes: Operational efficiency, compliance adherence.

- Learning & Growth: Training hours, innovation participation, succession readiness.

Generate dashboards and BSC reviews for strategic decision-making by MD and VP.

Appraisal and Review Management

Lead annual and mid-year performance review cycles.

Drive calibration and moderation processes across departments.

Ensure objectivity, consistency, and linkage of performance to rewards.

Goal Setting & KPI Cascading

Work with functional heads to set and align KRAs/KPIs based on the BSC.

Ensure cascading of goals from corporate to individual levels through a structured process.

Data Analysis & Reporting

Provide monthly and quarterly MIS on performance metrics.

Analyze performance data to identify trends, gaps, and improvement opportunities.

Employee Development & Talent Decisions

Partner with L&D to link performance outcomes to training and development.

Enable succession planning, HiPo identification, and role readiness mapping using BSC insights.

Automation & Process Improvement

Leverage HRMS tools (e.g., SuccessFactors, Darwinbox) to digitize and track performance.

Continuously improve PMS and BSC processes using industry benchmarks and internal feedback.

Key Requirements:

Education: MBA/PGDM in HR or equivalent from a reputed institute.

Experience: 812 years in HR with a strong focus on Performance Management and Balanced Scorecard implementation.

Industry Preference: Electronics, Industrial Automation, Engineering, or Manufacturing.

Technical Skills: Proficiency in BSC, PMS modules of HRMS systems, Excel, analytics, and dashboard tools.

Behavioral Competencies:

- Strategic thinking and execution capability.

- Strong communication and stakeholder engagement skills.

- Ability to manage dual reporting and multiple business expectations.

Preferred Attributes:

• Demonstrated experience in deploying BSC in a manufacturing or engineering environment.
  
  • Strong analytical skills to interpret performance data for leadership use.
  
  • Comfortable working in matrix organizations with cross-functional dependencies.

Job Title: Performance Marketing Manager

Job Location: Noida Sector 16

Key Responsibilities:

 Develop, execute, and optimize ROI-driven campaigns across channels including Google Ads, Meta

(Facebook/Instagram), LinkedIn, YouTube, Programmatic, and Affiliate Marketing.

Manage budgets and allocate spends efficiently to maximize ROAS (Return on Ad Spend).

onduct A/B testing of ad creatives, audiences, and landing pages to improve campaign performance.

onitor, analyze, and report campaign performance using tools like Google Analytics, Data Studio, Power BI,

etc.

ollaborate with creative, content, and product teams to ensure alignment of campaigns with business objectives.

mplement strategies for lead generation, retargeting, funnel optimization, and conversion rate

improvement.

tay updated on the latest digital marketing trends, tools, and industry best practices.

anage relationships with external agencies, vendors, and platform partners when required.

Key Skills & Competencies:

trong expertise in Google Ads, Facebook Ads Manager, LinkedIn Ads, and other paid platforms.

ands-on experience with SEO, SEM, remarketing, and programmatic buying.

roficiency in analytics tools (Google Analytics, Tag Manager, Data Studio, Mixpanel, or similar).

trong understanding of performance metrics (CPC, CPA, CTR, CPM, ROAS, LTV, etc.).

xcellent analytical, problem-solving, and communication skills.

bility to work independently and handle multiple campaigns/projects simultaneously.

Qualifications:

achelor's/Master's degree in Marketing, Business, MIS, or related field.

–7 years of experience in performance marketing (depending on level).

 ven track record of managing large ad budgets and achieving strong ROI.

oogle Ads, Meta Blueprint, or other relevant certifications (preferred)

Role & responsibilities

• PMS Strategy & Framework

• Develop and implement a robust Performance Management framework aligned with organizational objectives.

• Establish performance metrics, KPIs, and competency models across functions and levels.

• Continuously refine PMS policies to keep pace with business and industry trends.

• Performance Review & Appraisal

• Manage end-to-end performance appraisal processes (annual, mid-year, continuous feedback).

• Ensure fairness, transparency, and consistency in evaluations.

• Provide guidance to managers and employees on goal setting, performance reviews, and career discussions.

• Talent & Capability Building

• Identify training needs through PMS data and collaborate with L&D teams.

• Drive initiatives for high-potential employee identification and succession planning.

• Support leadership development programs based on performance outcomes.

• Technology & Automation

• Implement and maintain digital PMS tools/HRMS for efficiency and transparency.

• Generate and analyze performance dashboards and MIS reports for management review.

• Stakeholder Management

• Partner with business leaders to align individual and team performance with business goals.

• Conduct workshops and communication sessions to build PMS awareness across the organization.

• Provide coaching support to managers for effective performance conversations.

• Compliance & Governance

• Ensure PMS policies comply with company HR policies and statutory norms.

• Handle employee grievances related to performance evaluation fairly and objectively.

Preferred candidate profile

• Masters degree in HR, Business Administration, or related field.
• 10–15 years of HR experience, with at least 5 years in Performance Management leadership roles.
• Experience in implementing PMS in medium to large organizations.
• Exposure to digital HR platforms and advanced analytics preferred.

Job Description: PMS HR Specialist

Position Title: PMS HR Specialist

Department: Human Resources

Reports To: HR Manager / HR Head

Location: Andheri East, Mumbai

Compensation: Up to ₹20 LPA (based on experience & fit)

Role Summary

The PMS HR Specialist is responsible for designing, implementing, and managing the organization's Performance Management System (PMS). This role ensures that performance processes are aligned with business objectives, strengthen employee engagement, and support continuous talent development. The incumbent will collaborate with cross-functional teams, integrate customer insights, and leverage audits and reviews to foster a culture of performance and accountability.

Key Responsibilities

Performance Management System (PMS) Implementation

• Design, review, and refine PMS frameworks, policies, and processes.
• Facilitate goal-setting, KPI alignment, and OKR design with cross-functional teams.
• Manage annual and bi-annual performance appraisal cycles ensuring timely execution and closure.
• Conduct periodic reviews with employees and managers to track goal achievements and define actionable improvement plans.

Process Management & Support

• Guide managers and employees on PMS tools and best practices.
• Ensure fairness, consistency, and transparency in performance evaluations.
• Track and monitor adherence to PMS timelines and cycles.

Customer & Quality Insights

• Integrate customer feedback into performance evaluations.
• Conduct and monitor mystery audits to validate process and service standards.

Analytics & Reporting

• Develop performance reports and dashboards for leadership review.
• Identify high-potential talent and performance gaps through data analysis.
• Provide data-driven inputs for compensation, promotions, and succession planning.

Training & Communication

• Conduct workshops on goal setting, feedback, and appraisal processes.
• Create communication material to improve employee understanding of PMS.

Continuous Improvement

• Benchmark industry best practices and recommend PMS enhancements.
• Leverage HRIS tools to streamline and digitize PMS operations.

Qualifications & Skills

• Bachelor's/Master's degree in HR, Business Administration, or related field.
• 5–6 years of specific PMS experience (mandatory), with expertise in appraisal design, KPI/OKR implementation, and performance analytics.
• Knowledge of PMS frameworks (OKRs, KPIs, Balanced Scorecard, 360-Degree Feedback).
• Proficiency in HRIS platforms, MS Excel, and data analytics.
• Strong interpersonal, facilitation, and communication skills.
• Analytical mindset with problem-solving ability.

Key Competencies

• Strategic yet detail-oriented approach.
• Strong stakeholder and cross-functional team management skills.
• Ability to balance organizational goals with employee development.
• Adaptability and change management capability.

Job Type: Full-time

Pay: ₹,846, 035,696.05 per year

Benefits:

• Flexible schedule
• Provident Fund

Work Location: In person

Location:
Basaveshwara Nagar , Bangalore

Industry:
Digital Marketing & IT Services

Experience:
4-6 years

Salary:
As per industry standards

Type:
Full-time

Key Responsibilities:

• Plan, execute, and optimize high-performing paid media campaigns across:
• Google Ads (Search, Shopping, Performance Max, Display, YouTube)
• Meta Ads (Facebook & Instagram – all funnel stages)
• Manage ad budgets ranging from $10K to $50K+ per month, ensuring efficient spend pacing and strong ROI.
• Optimize campaigns for KPIs including ROAS, CPA, CTR, Conversion Rate, and LTV.
• Manage product feeds and dynamic ads (Google Shopping, Meta DPA).
• Conduct A/B testing on creatives, copy, audiences, and landing pages.
• Collaborate with design and content teams to develop effective ad creatives.
• Build and manage audiences including cold, lookalike, retargeting, and upsell segments.
• Set up and troubleshoot tracking using GA4, GTM, Meta Pixel, and Conversions API.
• Generate performance reports and present insights to clients or internal teams.
• Stay updated on platform changes, trends, and best practices in the eCommerce paid media space.

Required Skills & Experience:

• 4–6 years of direct experience in paid media buying for eCommerce.
• Proven success in managing high-budget campaigns ($1 K–$2 0K+/mo).
• Expertise in Google Ads (especially Shopping, Performance Max, and YouTube) and Meta Ads (including Dynamic Product Ads).
• Strong command of conversion tracking, GA4, Tag Manager, and Meta CAPI.
• Data-driven with excellent analysis, optimization, and reporting skills.
• Ability to scale accounts while maintaining profitable ROAS.
• Excellent communication and client-facing skills.
• Google Ads and/or Meta Blueprint certifications preferred

UpMan Placements is inviting applications for an exciting career opportunity with one of our esteemed clients from the Insurance industry.

Role: HRBP PMS

Reporting To: Vice President (PMS and C&B)

Location: Mumbai

Job Purpose:

The job holder holds responsibility for the effective implementation and management of the organization's performance management systems. This role focuses on ensuring the seamless execution of key PMS processes, driving continuous improvement, and aligning the PMS framework with the company's strategic objectives.

Role Responsibilities:

1) Performance Management Systems (PMS)

• Responsible for the end to end performance appraisal process Regional employees including goal setting process.
• Coordinate the mid-year review and final appraisal processes for the Regional employees, completing them within the given timelines.
• Review and update the standard balanced scorecard for the Marketing and Operations departments, ensuring adherence to timelines and alignment to organizational objectives

2) Promotion Process

• Oversee the de-centralized promotion process and co-ordinate with Regional stakeholders to ensure timely and accurate closure.
• Manage the fast-track promotions process, adhering to timelines
• Handle exam related actuarial increments ensuring completion within given timelines
• Oversee the updation of system records and communication of promotion letter

3) System Readiness

• Ensure system readiness for key PMS activities, including KPA setting, mid-year review, and final appraisal
• Gather and incorporate feedback from concerned stakeholders to enhance the PMS processes

4) Process Improvement

• Identification and implementation of market best practices in performance management, collaborating with senior team members to develop and maintain relevant frameworks
• Lead the implementation of special projects related to PMS, incorporating manager feedback

5) Stakeholder Relations

• Maintain effective communication with internal stakeholders, including the Vice President - PMS and C&B, managers, and cross-functional teams
• Provide regular updates and reports on PMS-related activities and initiatives

Qualifications

• Graduation is mandatory
• Post-graduation from any recognized university/institution in Human Resource Management

Experience

• 6-12 years of experience in Performance Management, Human Resources Business Partnering, or similar function
• Should have experience in BFSI business of similar size and complexity
• Preferable to have cross-functional experience in Human Resources

Functional / Technical Skills

• Knowledge of Insurance Fundamentals, Products & Processes
• Digital Readiness Proficient in working on MS Office & Android / Apple Platforms
• Proficient in HR analytics and HRIS systems
• Proficient in knowledge of performance management systems, compensation & benefits best practices

Interested candidates can connect with Vanita at or email

Position Summary-

The role focuses on supporting and implementing the Performance Management System (PMS), ensuring consistent execution of performance processes, and monitoring employee performance trends throughout the year. It involves close collaboration with Talent Management to integrate performance insights into development strategies, coordinating mid-year and year-end reviews, and driving quality assurance and process improvements. The position also contributes to performance-related training initiatives and requires strong analytical, communication, and stakeholder management skills. Candidates should have 2–3 years of relevant experience and hold an MBA/PGDM from a premium B-School, with a proven ability to manage appraisal cycles and enhance performance management practices.

Objective-

Supporting and implementing the Performance Management System (PMS), monitoring employee performance trends, collaborating with Talent Management, and driving continuous improvements across performance-related processes.

Major Deliverables-

Performance Management System (PMS) Support & Implementation:

• Assist in the implementation and maintenance of the PMS across the organization.
• Ensure consistent execution of performance processes and timelines throughout the year.

Performance Monitoring:

• Track and monitor the performance trajectory of consultants and employees year-round.
• Proactively identify performance concerns and recommend corrective or developmental actions.

Collaboration with Talent Management:

• Partner closely with Talent Managers to track and analyze employee performance.
• Drive the integration of performance insights into talent development strategies.

Quality Assurance & Process Improvement:

• Lead performance quality assurance reviews and suggest improvements.
• Oversee and drive initiatives for process enhancement and operational excellence in performance management.

Performance Review Coordination:

• Prepare and coordinate mid-year and year-end performance review cycles.
• Ensure accurate documentation, timely feedback, and effective review practices.

Training & Development Projects:

• Contribute to performance-related training initiatives in collaboration with Learning & Development teams.
• Ensure training interventions are aligned with identified performance needs.

Essential Attributes-

• Hands On experience in running appraisal cycle in PMS
• Strong analytical, communication, and stakeholder management skills.

Proven ability to drive process improvements and collaborate cross-functionally.

Desirable Attributes-

• Analytical mindset with strong attention to detail.
• High degree of integrity and confidentiality.
• Ability to manage multiple stakeholders and drive change.

Excellent communication and interpersonal skills.

Qualifications-

MBA/PGDM from a top-tier HR or related discipline from a Tier-1 institute (IIMs, XLRI, TISS, MDI, etc.)

Desired Experience Level-

3+ Years of relevant experience in Performance Management System, preferably in a corporate or consulting environment.

Introduction
We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply. We'd be thrilled to receive applications from exceptional individuals like yourself.

Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Overview
The Performance Management Specialist at Gallagher Company will be responsible for developing and implementing talent management strategies and programs to support in the processes focused on development and retention of top talent within the organization.

This role will collaborate with various stakeholders to support in managing different talent management activities: Talent Management - Performance Management activities - Goals uploads, Goals deletion, performance evaluation reports, reminders and related activities. Succession planning, Organization Charts, Future Successor charts, cancellation of performance documents, mid-year and annual performance cycle, Talent reviews, succession planning.

How You'll Make An Impact
Responsibilities:

• Collaborate with HR and business leaders to support during the performance cycle, support in talent needs and develop talent pipelines for critical roles.
• Support in the assignment of goals, managing goal deletion process, performance review and management process, setting up of evaluation reminders and related activities.
• Process and manage activities related to succession planning, Creation and modification of Organization charts, Future Successor Charts, cancelling of performance documents.
• Monitor and analyze talent metrics to measure the effectiveness of talent management initiatives and identify areas for improvement.
• Build strong relationships with internal stakeholders, including business leaders, HR partners, and employees, to understand their talent needs and provide effective solutions.
• Handle talent management processes, including:
• Manual exit process using Qualtrics tool: Managing the exit process for employees leaving the organization by utilizing the Qualtrics tool to collect necessary information and feedback.
• Succession planning: Assisting in the creation and editing of organizational charts to identify potential successors for key roles within the company as per request. This will involve collaborating with HR and business leaders to ensure a smooth transition and continuity of talent.
• Succession planning deactivation project: Supporting the deactivation of succession planning initiatives, which may involve updating and revising organizational charts, identifying new talent needs, and communicating changes to relevant stakeholders.
• Ordering welcome gifts for Merger & Acquisition (M&A) employees: Coordinating the process of ordering and delivering welcome gifts to employees joining the company through mergers and acquisitions. This will involve liaising with vendors, tracking orders, and ensuring timely delivery.

About You
Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree is preferred.
• Minimum of 4 years of experience in talent management or a related HR function.
• Strong knowledge of talent management principles, practices, and trends.
• Proven experience in designing and implementing talent development programs, including leadership development and performance management process.
• Familiarity with talent assessment and succession planning processes.
• Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Proficiency in HRIS and talent management software is preferred.

Additional Information
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.