3,614 Procurement Operations jobs in India

Senior Procurement Process Specialist

Key responsibilities:

• Delivers a high quality, professional and proactive day to day service to the Client in accordance with agreed SLAs/KPIs
• Serve as the main point of contact for assigned clients, developing strong relationships and acting as a trusted advisor
• Ensures the delivery of a customer focused service to the client with highly proficient knowledge of one or more processes, continually striving to improve the process.
• Proactively communicate with clients to understand their needs, objectives, and challenges, and provide appropriate solutions and recommendations
• Helping more junior staff with procedural queries. Providing training and guidance
• Handling Clients escalations/escalating issues to appropriate instances.
• Ensures compliance to company guidelines, purchasing policies and procedures
• Support leader in process-related projects
• Seek and implement improvements in a daily work
• Processing routine PR-PO (reviews Purchase Requisitions for compliance, releases completed Purchase Orders for approval)
• Monitoring preparation of purchase orders in line with final negotiations with selected suppliers and in line with organizational targets and requirements as well as Client quality requirements
• Responsible for first line helpdesk support for stakeholders and suppliers, escalates queries to senior team members if necessary
• Works with ticketing tool & contact external suppliers via email and by phone
• Answers user queries regarding procurement process via ticketing tool or via phone
• Handles administrative duties relating to purchases, including tracking orders and ensuring records are kept up to date

Requirements:

• Upper-intermediate English (B2)
• Previous experience in the Operational Procurement (minimum 1 year)
• Strong ability to work well with the team and stakeholders
• Ability to manage priorities, deadlines and tasks in order to accomplish goals
• Excellent communication and interpersonal skills
• Excellent Customer Service skills and client-focus attitude
• Strong attention to details, analytical skills and problem-solving skills
• Very good knowledge of Microsoft Office programs to include Excel skills
• SAP/Ariba experience as an asset

• Understanding of Source to contract and procure to pay fundamental
• Negotiation experience Analyse problems and situations
• Use order management systems and tools including SAP Ariba, SAP Fieldglass, CAAPS, Bond, and CSA/SP&I
• Apply strong pricing evaluation skills
• Build balanced supplier and client relationships
• Demonstrate basic negotiations, communication, and contract management skills
• Desire to learn and take on challenges
• Ability to reimagine ways of working and promote new ideas to reduce workload while mitigating risk
• Prepare, send, and track routine agreements for supplier signing, including specific agreements like confidentiality, data privacy, and regional documents.
• Collaborate with the contract operations and sourcing teams to redline and finalize agreement terms.
• Load signed agreements into procurement systems and monitor agreement closure and expiration timelines.
• Provide support and guidance on procurement system processes and supplier onboarding.
• Maintain alignment between routine agreement management and supplier onboarding processes.
• Good English communication skills both written and spoken
• Manage workload and be able to meet deadlines
• Prioritize workload and manage workload peaks and valleys efficiently

Required education

Master's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

- Minimum 2-3 years in procurement, with a strong understanding of Source-to-Contract and Procure-to-Pay processes.
- Excellent English communication skills, both written and spoken, with a client-facing approach.
- Proven ability to build balanced supplier and client relationships.
- Skilled in problem-solving, data organization, and reporting.
- Basic knowledge in negotiations, contract management, and communication.
- Eager to learn, adaptable to new challenges, and innovative in reimagining workflows to improve efficiency and risk management.

Preferred technical and professional experience

- Other language support needed would be a bonusSpanish, Portuguese, Italian, German, Dutch, Japanese, Korean, and

Chinese
- Nice to haveFamiliarity with other procurement applications including Bond, CAAPS, SAP Ariba procure to pay
- Willing to work in any Shift based on the work requirement.

Processing routine PR-PO (reviews Purchase Requisitions for compliance, releases completed Purchase Orders for approval)

• Monitoring preparation of purchase orders in line with final negotiations with selected suppliers and in line with organizational targets and requirements as well as Client quality requirements
• Responsible for first line helpdesk support for stakeholders and suppliers, escalates queries to senior team members if necessary
• Works with ticketing tool & contact external suppliers via email and by phone
• Answers user queries regarding procurement process via ticketing tool or via phone
• Handles administrative duties relating to purchases, including tracking orders and ensuring records are kept up to date
• Ensures compliance to company guidelines, purchasing policies and procedures
• Delivers a high quality, professional and proactive day to day service to the Client in accordance with agreed SLAs/KPIs

Note : Only immediate joiners with 1 to 5yrs of experience in procurement can share resume to

Female candidates are preferred

Company Description

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

The Procurement Operations Specialist will support the day-to-day procurement activities across all business units with a strong emphasis on indirect spend categories. This role is critical to ensuring a streamlined source-to-pay (S2P) process, compliance with procurement policies, supplier onboarding, PO management, and operational excellence. You will work closely with cross-functional stakeholders, including strategic sourcing, finance, IT, legal, and internal business partners, to execute purchasing requests, maintain procurement data integrity, and support continuous improvement initiatives.

Key Responsibilities:

• Procure-to-Pay (P2P) Execution

• Process purchasing requests and convert them into Purchase Orders (POs) accurately and promptly.

• Ensure compliance with procurement policies, approval hierarchies, and budget validations.
• Manage PO lifecycle, including changes, closures, and confirmations.

• Operational Procurement Support

• Support sourcing and procurement activities for all indirect categories such as IT, marketing, professional services, facilities, and HR services.

• Collaborate with internal stakeholders to clarify requirements and ensure smooth ordering processes.
• Provide guidance on procurement processes and systems to end users.

• Supplier Management & Enablement

• Assist with new supplier onboarding, including due diligence, documentation, and system set-up.

• Maintain accurate supplier records and support vendor master data management.
• Serve as a liaison between stakeholders and suppliers to resolve operational issues (invoices, delivery, system-related queries).

• Process Improvement & Compliance

• Identify opportunities to streamline procurement workflows and reduce cycle times.

• Support automation initiatives and tool implementations (e.g., NetSuite, Graphite, Coupa).
• Ensure adherence to ethical sourcing practices, internal controls, legal and external (SOX, SEC reporting) obligations.

• Data Management & Reporting

• Maintain accurate procurement data, including spend analytics, compliance metrics, and PO tracking.

• Generate reports and dashboards to monitor procurement KPIs and drive insights for optimization.
• Support audit and compliance requirements with appropriate documentation and process records.

Qualifications

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
• 5+ years of experience in strategic sourcing, procurement, or supply chain management or a related field.
• Proven track record of developing and executing successful sourcing strategies that have resulted in cost savings and value creation.
• Strong negotiation, contract management, and supplier relationship management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in sourcing software, ERP systems, and data analysis tools.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong ethical standards and commitment to integrity.

Preferred Qualifications:

• Experience supporting global business units or shared service centers.
• Familiarity with spend analytics and reporting tools.
• Exposure to supplier due diligence, risk mitigation, and compliance requirements.
• Prior experience in technology, SaaS, or high-growth environments.

Key Competencies:

• Customer-focused mindset with a drive for operational efficiency.
• Analytical thinking and problem-solving ability.
• Agility to thrive in a dynamic, fast-paced environment.
• High ethical standards and strong integrity.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

JOB SUMMARY

The Vendor and Risk Management Analyst will have primary responsibility for overseeing all aspects of vendor and risk management at TriNet. This includes conducting vendor risk assessments, tracking vendor cyber performance, system administrator for third party risk management tool, and coordinating audit, information security, legal, and compliance efforts. This role will work closely with internal and external stakeholders to ensure that all vendors are meeting our performance and risk management requirements.

In addition, the Vendor and Risk Management Analyst will work as needed in other areas of the Procurement Operations—including assisting with various procurement operation's tasks, reporting and audit coordination.

Essential Duties/Responsibilites

• Performing Third-Party Risk Management operations duties for third parties through cooperative effort with Third Parties, Business Partners, Risk Partners, and the Procurement Team.
• Coordinating and managing Third-Party risk assessments on set schedules, including completion of the Inherent Risk Questionnaire, Supplier Risk Questionnaire, and fulfilment of the due diligence request list. Managing the internal process to ensure tasks completed timely.
• Collaborating with assigned internal business partners to evaluate risks related to certain third-party service providers, as part of the company's overall third-party risk management program
• System administrator responsibilities for the Third Party Risk Management tool. Includes but not limited to user management, data management, system configurations, reporting.
• Engaging with Procurement, Legal, Risk Partners, and Business Unit Vendor Managers to develop criteria for monitoring vendors' risk and performance effectiveness.
• Supporting the risk reporting and key metric processes
• Communicating results of third-party risk assessments with Business Unit Vendor Managers, obtaining risk acceptance as needed. 5%
• Executing the Third-Party Risk Methodology and provide training/guidance to Procurement, Business Partners, Business Unit Vendor Managers, and Third Parties/Vendors. 5%
• Performs other duties as assigned
• Complies with all policies and standards

QUALIFICATIONS

Education

• Bachelor's Degree or equivalent experience- required

Work Experience

• Typically 2+ years Experience in a third party risk management role with a strong focus on administrating the use of procurement tools and systems, with a customer service excellence focus - required
• Typically 2+ years Experience with a third party risk management system(s) such as ProcessUnity, BitSight, CyberGrx - required
• Typically 2+ years Demonstrated experience in Organizational Change and high comfort level with ambiguity - required
• Typically 2+ years Experience with procurement or finance - required
• Typically 2+ years Experience working with Global Teams - required

Licenses and Certifications

• Third Party Risk Management Certification - preferred

Knowledge, Skills and Abilities

• Strong documentation (e.g., process flow, policies and procedures, system/process testing scripts) skills.
• Decision-making skills and analytical understanding
• Strong inquiry management and customer service skills
• Ability to communicate effectively verbally and in writing.
• Strong prioritization, organizational and time management skills.
• Ability to work independently and with a team in a fast-paced and progressive environment.
• Ability to learn and develop new skills.
• Ability to follow up on pending issues, take initiative and call out problems.
• Deep technical capability along with proficiency in Microsoft Office applications.
• Ability to understands the full P2P cycle quickly.
• Ability to communicate across multiple organizations and levels, fostering and developing a strong working relationship with key cross-functional working areas to ensure stakeholders needs are taken into consideration.

Work Environment:

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact to request such an accommodation.

* Receives PR and Converts to Purchase Orders.

* Indirect Procurement Purchasing activity and support Sourcing team.

* Support queries from Client /stakeholder, internal IBM.

* Transmits POs to suppliers and Expedites delivery when needed/requested.

* Manages goods/services claims and escalation point for customer queries.

* Amends or closes Purchase Orders, Reporting activity.

* Handle queries received from Business Requestors, Suppliers, Procurement Managers and from Accounts payable.

* Create reports on Open PO, Blanket PO expiration report, Contract's Expiration report and other reports in the required format with good quality.

* Maintain updated records on processed transactions.

* Able to manage priorities, deadlines and tasks in order to meet deadlines and accomplish goals; Ability to handle multiple concurrent tasks.

* Good interpersonal interaction and able to work well with the team and Client stakeholders.

* Positive Attitude, Planning, Curiosity, Self-discipline, Ability to work in Rotational Shift.

* Assumes additional responsibilities as assigned.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

* Procurement Operations Experience

* SAP ARIBA - Should have experince in approving PR's, amending PR/PO and reprting within Ariba

* Good Communication (Verbal and Written) skills

Preferred technical and professional experience

NA

Review and approve Purchase Requisitions (PRs) and Change Order submissions through the Enterprise Resource Planning (ERP) System.

Monitor and manage all PRs and Purchase Orders (POs) throughout the PR/PO Lifecycle.

Call ,

Required Candidate profile

3+ years of experience in similar Procurement Operations or Purchasing roles, preferably in a global or high volume environment.

Proficiently navigate Source to Pay , especially PR/PO Lifecycles.

About The Role  

Skill required: Procurement Operations - Procurement Management

Designation: Procurement Operations Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.A systematic approach used for buying all the goods and services needed for a particular project or for the company generally to stay sustainable. It consists of:the identification of need; finding and qualifying the suppliers; requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results; and contract close.

What are we looking for? Procurement OperationsSAP S/4HANA for Central ProcurementOperational ProcurementNA

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts

Qualification Any Graduation