14 Regional Retail Outlets jobs in Palda

Company Overview

GoodVibes Placement Services, a recruitment and outsourcing firm based in Indore since 2019, is renowned for its effective placement of highly qualified professionals across senior, middle, and junior management levels. Specializing in understanding and meeting company needs, GoodVibes ensures client satisfaction through exceptional service and a mission dedicated to reducing unemployment in India. The headquarters is located in Indore, Madhya Pradesh.

Job Overview

We are seeking a dedicated Junior Customer Service Representative for full-time employment with GoodVibes Placement Services. The position is open in Indore . Candidates should possess 1 to 3 years of relevant work experience and be eager to ensure customer satisfaction and effective service.

Qualifications and Skills

• Proven experience in customer service roles, with 1 to 3 years of experience being ideal for this position.
• Must have customer service skills aimed at ensuring customer satisfaction (Mandatory skill).
• Excellent communication and interpersonal skills to interact with clients and understand their service needs.
• Familiarity with Customer Relationship Management (CRM) systems for effective customer handling.
• Ability to work efficiently in a Business Process Outsourcing (BPO) environment.
• Strong problem-solving capabilities to address client issues effectively and swiftly.
• Adaptability to work in a fast-paced environment while maintaining a positive attitude.
• Customer satisfaction skills are crucial, focusing on understanding and fulfilling customer requirements (Mandatory skill).

Roles and Responsibilities

• Handle inbound and outbound calls with professionalism and dedication to customer satisfaction.
• Resolve customer queries and complaints efficiently to enhance customer service experience.
• Interact with customers to provide information about products or services and keep accurate records of customer interactions.
• Use customer relationship management (CRM) systems to track and monitor service requests and responses.
• Proactively engage with clients to address their needs and improve service delivery standards.
• Identify operational challenges and develop practical solutions to enhance service quality.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with team members to improve customer support processes and enhance service offerings.

Hiring for Domestic L2 Process 

Location: Indore (Work From Office) 

Walk-in Telephonic Interview

Immediate Joining

Requirements:

- Excellent English Communication

- Education: 12th, Graduate, Post Graduate

- 1 Year Experience in BPO is Mandatory

Salary: 27,000 

Shifts: Rotational (Majorly Day)  

Work Days: 5 days

Perks:

- 15 Days Hotel Accommodation

- Train/Bus Ticket Covered by the Company

- 10,000 Relocation Bonus for 350 km or more

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues with empathy and efficiency.
• Process orders, forms, applications, and requests.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate department.
• Follow communication procedures, guidelines, and policies.
• Contribute to team efforts by accomplishing related results as needed.
• Assist with customer feedback collection and reporting.
• Strive to meet and exceed individual and team performance goals.

• High school diploma or equivalent; associate's degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems is a plus.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and empathy when dealing with customer issues.
• Proficiency in English and local languages.

Company Overview

Elite Manpower & Training Academy (EMTA) is a distinguished company managed by seasoned banking professionals, specializing in the BFSI sector to provide trained manpower for operations and sales. With its headquarters in Indore, EMTA is renowned for its top-notch consulting talent and comprehensive training programs, helping individuals enhance their career prospects with industry-relevant skills and certifications. The company prides itself on its ability to deliver skilled professionals tailored to meet client demands.

Job Overview

Elite Manpower & Training Academy is seeking a dedicated Customer Service Representative for a full-time position at our Indore office. This junior-level role demands at least one year of experience, providing a unique opportunity to enhance your customer support capabilities within a dynamic environment specialized in the BFSI sector. Leveraging your skills, you will be essential in delivering exceptional service to our clients while collaborating closely with other team members.

Qualifications and Skills

• Communication (Mandatory skill): Excellent verbal and written communication abilities are essential to articulate solutions effectively to clients.
• Customer Support (Mandatory skill): Proficiency in managing client queries and providing exemplary assistance to resolve their issues.
• Active Listening (Mandatory skill): Ability to listen attentively to client needs is crucial for understanding their concerns and responding appropriately.
• Conflict Resolution: Skilled in mediating disputes and providing solutions that ensure customer satisfaction and maintain positive relationships.
• Problem Solving: Demonstrated ability to identify issues promptly and develop efficient solutions to enhance customer experiences.
• Multitasking: Capability to handle multiple client interactions seamlessly, while maintaining quality and attention to detail in service delivery.
• Empathy: Apt in showing understanding and compassion towards clients, aiding in building trust and loyalty for the organization.
• Time Management: Efficient in managing workload to prioritize tasks and provide timely assistance to customer inquiries.

Roles and Responsibilities

• Respond promptly to customer inquiries via various communication channels, ensuring the resolution of queries and concerns.
• Develop a comprehensive understanding of company products and services to provide accurate information to clients.
• Maintain and update customer records accurately during and after interactions for seamless service delivery.
• Collaborate with team members to resolve complex customer issues and enhance service processes.
• Identify patterns in customer feedback and report findings to management to aid in product/service improvements.
• Participate in regular training sessions to stay updated with industry trends and improve customer service skills.
• Ensure customer satisfaction through empathetic communication and prompt problem resolution.
• Contribute to a positive team atmosphere by sharing knowledge, supporting colleagues, and celebrating group achievements.

Experience: 0-1 years

Salary: Rs 11,000 raising to Rs 20,000 per Month (in Hand)

Skills Required:

* Exceptional written and verbal communication skills.

* Proficiency in conveying ideas clearly and effectively.

* Ability to articulate solutions with clarity and empathy.

Responsibilities:

* Addressing customer inquiries: Respond promptly to customer queries via phone, email, or chat, providing accurate information and assistance.

* Resolving customer issues: Handle complaints or concerns effectively, escalating when necessary, and ensuring timely resolution to maintain customer satisfaction.

* Maintaining records: Document customer interactions, transactions, and feedback accurately in the system to track issues and improve service quality

Position: Customer Support Executive

Inbound Process

5 days working

9hrs Shift

Rotational Shifts for Males and for Females in between 7am to 8pm

Rotational off

Graduation Mandatory 

Atleast 1 year Experience Mandatory 

16.5k inhand + 2000 PLI

Work from office

Position: Customer Support Executive  

Inbound Process 

6 days working 

9hr Shift

Graduate + Fresher

Undergraduate+ 1year experience 

Rotational Shifts for Males and for Females till 8pm

Rotational Off

11k inhand salary.

Average Comms

The Customer Care Representative is responsible for ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing accurate information about products and services. The role requires excellent communication skills, empathy, and the ability to handle a variety of customer concerns in a professional manner.

1. Customer Interaction

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Provide detailed and accurate information about company products, services, and policies.
• Handle a high volume of interactions while maintaining professionalism and a positive attitude.

1. Issue Resolution

• Troubleshoot and resolve customer complaints or issues effectively.
• Coordinate with other departments to ensure prompt resolution of technical, billing, or service-related problems.
• Follow up with customers to ensure their concerns are fully addressed and resolved.

1. Customer Experience Enhancement

• Build and maintain positive relationships with customers to foster loyalty.
• Identify opportunities to upsell or cross-sell products and services when appropriate.
• Gather customer feedback to help improve products, services, and customer support processes.

1. Record Keeping

• Maintain detailed and accurate records of customer interactions in the CRM system.
• Process orders, returns, exchanges, and refunds according to company procedures.
• Prepare regular reports on customer issues and feedback for management.

Education & Experience

• High school diploma or equivalent (Bachelors degree preferred).
• Prior experience in customer service or a similar role is an advantage.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and basic office applications.
• Ability to multitask and manage time effectively.

Personal Attributes

• Customer-focused with a friendly and empathetic demeanor.
• Patience and resilience under pressure.
• Strong attention to detail and ability to work independently or as part of a team.

• Customer satisfaction scores (CSAT).
• First Contact Resolution (FCR) rate.
• Average Response Time (ART) and Average Handling Time (AHT).
• Retention rate and positive feedback percentages.