2,035 Reliance jobs in India

We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only.

1. Bargarh, Odisha
2. Sambhalpur, Odisha
3. Siliguri, West Bengal
4. Sanchi, Jamshedpur
5. Asansol, Assam

Key Responsibilities -

• Plan retail KPIs for achieving AOP
• Overlook achievement of GSS number and value targets, driving through store team
• Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs.
• Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty
• Implementing SOPs for VM/ Marketing at stores.
• Lead and manage the team effectively to ensure alignment with business objectives and high performance.
• Ability to handle and resolve conflicts in a constructive manner.
• Building culture of trust , integrity and respect in stores
• Develop & provide opportunities to store employees through various step up programs
• Develop functional capabilities in employees through appropriate training interventions
• Adaption of driving sales through omni channel
• TAT to be followed for customer complaints
• Ensuring availability manpower for planned training programs

Key Performance Indicators -

• %LFL Growth
• % Walkin Target
• % Increase in BER
• Improve Diamond & Silver share in store
• % conversion
• Increase ABV
• Mystery audit score

Functional Competencies -

• Showroom Operations Effectiveness
• Customer Orientation
• Planning & Organizing

Behavioral Competencies -

• Nurturing
• Result Orientation
• Growth Mindset
• Communication & Rapport Building

Job Description -

We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only.

1. Bareilly
2. Kashipur
3. Lakhimpur
4. Najafgarh

Key Responsibilities -

• Plan retail KPIs for achieving AOP
• Overlook achievement of GSS number and value targets, driving through store team
• Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs.
• Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty
• Implementing SOPs for VM/ Marketing at stores.
• Lead and manage the team effectively to ensure alignment with business objectives and high performance.
• Ability to handle and resolve conflicts in a constructive manner.
• Building culture of trust , integrity and respect in stores
• Develop & provide opportunities to store employees through various step up programs
• Develop functional capabilities in employees through appropriate training interventions
• Adaption of driving sales through omni channel
• TAT to be followed for customer complaints
• Ensuring availability manpower for planned training programs

Key Performance Indicators -

• %LFL Growth
• % Walkin Target
• % Increase in BER
• Improve Diamond & Silver share in store
• % conversion
• Increase ABV
• Mystery audit score

Functional Competencies -

• Showroom Operations Effectiveness
• Customer Orientation
• Planning & Organizing

Behavioral Competencies -

• Nurturing
• Result Orientation
• Growth Mindset
• Communication & Rapport Building

We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only.

1. Darbhanga - Bihar

Key Responsibilities -

• Plan retail KPIs for achieving AOP
• Overlook achievement of GSS number and value targets, driving through store team
• Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs.
• Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty
• Implementing SOPs for VM/ Marketing at stores.
• Lead and manage the team effectively to ensure alignment with business objectives and high performance.
• Ability to handle and resolve conflicts in a constructive manner.
• Building culture of trust , integrity and respect in stores
• Develop & provide opportunities to store employees through various step up programs
• Develop functional capabilities in employees through appropriate training interventions
• Adaption of driving sales through omni channel
• TAT to be followed for customer complaints
• Ensuring availability manpower for planned training programs

Key Performance Indicators -

• %LFL Growth
• % Walkin Target
• % Increase in BER
• Improve Diamond & Silver share in store
• % conversion
• Increase ABV
• Mystery audit score

Functional Competencies -

• Showroom Operations Effectiveness
• Customer Orientation
• Planning & Organizing

Behavioral Competencies -

• Nurturing
• Result Orientation
• Growth Mindset
• Communication & Rapport Building

1.1. Adherence to SOP in Cash deposit and CMS.

1.2. In case of exceptional discounts maintain adherence of SOP.

1.3. Maintain all Statuary Licenses, Compliance Certificates as per guidelines, display of the same wherever mandated.

1.4. Adherence to all SOPs laid down for GSS Enrollments, ACH, PDC, NEFT, Transactions, Customer refunds, Manual invoice, repair.

1.5. Freeze Gold Rate as per SOP.

1.6. Fraud prevention and escalation.

1.7. Ensure Insurance issued to customers are maintained as per SOP.

1.8. Ensure smooth conduct of PI, closure of observation points and adjustments in shrinkage in coordination with HO.

1.9. Ensure adherence of all SOPs in case of inward/outward of inventory.

1.10. Ensure daily physical stock count (counter vault).

1.11. Collection of weekly product and tag damages list from counters for further process.

1.12. Ensure stock movement to counters on same day of inward.

1.13. Oversee damages and deviation items lying in vault & to take necessary action.

1.14. Manage Petty Cash and maintain all records as per the SOP.

1.15. Maintain payments of utility bills and its record in SAP as per SOP.

1.16. Collection and verification of all necessary documents required for completion of transaction.

1.17. Daily collection of physical cash from POS & deposit in vault.

1.18. Reconciling all MOP (cash, card, credit note, banking, cheques, OG, Gift Voucher etc.) and its adherence to SOP.

1.19. Cashier & SC training.

Key Performance Indicators

1. Monthly PI Completion
2. Daily Cash Deposit
3. Daily Batch Settlement
4. Manual Bill Regularisation

We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only.

1. Ahmedabad, Gujarat
2. Jamnagar, Gujarat
3. Indore, Madhya Pradesh
4. Bilaspur, Chhattisgarh
5. Mira Road, Mumbai

Key Responsibilities -

• Plan retail KPIs for achieving AOP
• Overlook achievement of GSS number and value targets, driving through store team
• Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs.
• Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty
• Implementing SOPs for VM/ Marketing at stores.
• Lead and manage the team effectively to ensure alignment with business objectives and high performance.
• Ability to handle and resolve conflicts in a constructive manner.
• Building culture of trust , integrity and respect in stores
• Develop & provide opportunities to store employees through various step up programs
• Develop functional capabilities in employees through appropriate training interventions
• Adaption of driving sales through omni channel
• TAT to be followed for customer complaints
• Ensuring availability manpower for planned training programs

Key Performance Indicators -

• %LFL Growth
• % Walkin Target
• % Increase in BER
• Improve Diamond & Silver share in store
• % conversion
• Increase ABV
• Mystery audit score

Functional Competencies -

• Showroom Operations Effectiveness
• Customer Orientation
• Planning & Organizing

Behavioral Competencies -

• Nurturing
• Result Orientation
• Growth Mindset
• Communication & Rapport Building

The IT Analyst for the EtQ Reliance solution will be part of the global Siemens Healthineers IT t eam and will work closely with colleagues from SHS IT DX .

Task and Responsibilities

• The role will require the incumbent understand business requirements, develop the application design and implementation of optimal solutions for the business within the EtQ Reliance solution .
• Provide IT technical support for EtQ Reliance solution under your responsibility. Manage resolution and feedback during priority incidents.
• Provide full implementation support across complex projects and issues through requirement engineering, documentation, testing, training, go live planning, on-going support & issue resolution.
• You are the contact person for the SHS IT DX organization on all technical related questions .
• You are r esponsible for the Change , Problem and Incident Management Process
• You plan and coordinate the go live together with your stakeholders, e.g., incl. user acceptance tests .
• You will ensure IT System compliance (e.g., regarding quality, information security and data privacy regulation)
• You will ensure the integration of IT solutions in the company s ecosystem .
• Support the business in following the ITCCS process and ensure that all relevant documentation has been created .

Education, Experience and Knowledge/Skills

Education:

• Preferably y ou hold a university degree in information technology, computer science or in a related field

Preferred technical Skills:

• You are also experienced in EtQ Reliance SaaS solution.
• You are experienced with various information technology areas (e.g., Software as a Service, Public Clouds, etc.).
• You are knowledgeable IT system architecture and SW development .
• You are experienced in Requirement Engineering
• ITIL certif ication is a plus

Company Overview

Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, Reliance Retail provides superior quality products, unmatched shopping experiences, and serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, technology infrastructure, and a workforce of over 10,001 employees, Reliance Retail continues to innovate in the retail sector.

Job Overview

We are seeking a Department Manager to join our team at Reliance Retail. This full-time position is located in Pune. The Department Manager will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving departmental performance in alignment with company objectives.

Job Role: Store Operations

Job Position: Department Manager

Value Stream: Retail Operations

Function: Store Operations

Location: Pune

Strategy and Planning

• Achieve revenue, gross margin
• Control inventory level and shrinkage
• Adhere to Mockshop guidelines
• 100% SOP Implementation
• Statutory Compliance
• Achieve AOP
• SOP Implementation and Adherence in department.
• People Management
• Inventory control
• Competition update

Financial Planning & Budgeting

• Achievement of Targeted Annual Operations Planning(AOP), Gross Margin and Sales Per Square Foot (SPSF)
• Increase margins and minimize expenses
• Control shrinkage
• Achieve higher average transaction value per customer

People Management

• Control Attrition
• Product knowledge, brand differentiation
• Optimize manpower resource for category
• Functional and behavioral training
• Update category and store associates on latest development in new product/brands and presentation/selling technique

Policies, Processes & Procedures

• SOP Implementation and Adherence in department
• Achieve targeted ATS(Available to Ship) and Conversion
• Mystery Shopping Findings and Improvement
• Gather consumer data for feedback
• Adhere to Mockshop guidelines

Key Interactions:

Internal

• Subordinates
• Within the Function
• Outside the Function
• Customer Sales Associate(CSA)
• House Keeping Team
• Support Function
• Security & Loss Prevention Team

External

• External Interface (Outside RIL)
• Vendors
• External Brand Supervisor

Education Qualifications: Graduation

Experience: 4 Yr's Minimum

FUNCTIONAL COMPETENCIES

• Ability to work under pressure
• Number proficiency
• Customer Centricity
• Excel Knowledge

BEHAVIORAL COMPETENCIES

• Good communication skills
• Analytical & Presentation Skills

• Possible Next Role Movement: Store Manager

1.1.   Adherence to SOP in Cash deposit and CMS.

1.2.   In case of exceptional discounts maintain adherence of SOP.

1.3.   Maintain all Statuary Licenses, Compliance Certificates as per guidelines, display of the same wherever mandated.

1.4.   Adherence to all SOPs laid down for GSS Enrollments, ACH, PDC, NEFT, Transactions, Customer refunds, Manual invoice, repair.

1.5.   Freeze Gold Rate as per SOP.

1.6.   Fraud prevention and escalation.

1.7.   Ensure Insurance issued to customers are maintained as per SOP.

1.8.   Ensure smooth conduct of PI, closure of observation points and adjustments in shrinkage in coordination with HO.

1.9.   Ensure adherence of all SOPs in case of inward/outward of inventory.

1.10. Ensure daily physical stock count (counter vault).

1.11. Collection of weekly product and tag damages list from counters for further process.

1.12. Ensure stock movement to counters on same day of inward.

1.13. Oversee damages and deviation items lying in vault & to take necessary action.

1.14. Manage Petty Cash and maintain all records as per the SOP.

1.15. Maintain payments of utility bills and its record in SAP as per SOP.

1.16. Collection and verification of all necessary documents required for completion of transaction.

1.17. Daily collection of physical cash from POS & deposit in vault.

1.18. Reconciling all MOP (cash, card, credit note, banking, cheques, OG, Gift Voucher etc.) and its adherence to SOP.

1.19. Cashier & SC training.

Key Performance Indicators

1. Monthly PI Completion
2. Daily Cash Deposit
3. Daily Batch Settlement
4. Manual Bill Regularisation

We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only.

1. Bhubaneshwar, Odisha

Key Responsibilities -

• Plan retail KPIs for achieving AOP
• Overlook achievement of GSS number and value targets, driving through store team
• Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs.
• Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty
• Implementing SOPs for VM/ Marketing at stores.
• Lead and manage the team effectively to ensure alignment with business objectives and high performance.
• Ability to handle and resolve conflicts in a constructive manner.
• Building culture of trust , integrity and respect in stores
• Develop & provide opportunities to store employees through various step up programs
• Develop functional capabilities in employees through appropriate training interventions
• Adaption of driving sales through omni channel
• TAT to be followed for customer complaints
• Ensuring availability manpower for planned training programs

Key Performance Indicators -

• %LFL Growth
• % Walkin Target
• % Increase in BER
• Improve Diamond & Silver share in store
• % conversion
• Increase ABV
• Mystery audit score

Functional Competencies -

• Showroom Operations Effectiveness
• Customer Orientation
• Planning & Organizing

Behavioral Competencies -

• Nurturing
• Result Orientation
• Growth Mindset
• Communication & Rapport Building