5,776 Reliance Retail jobs in India

Company Overview

Reliance Industries Limited, a Fortune 500 company and the largest private sector corporation in India, embodies the spirit of transformation and innovation. With a diverse portfolio spanning hydrocarbons, retail, telecommunications, and more, our vision is driven by growth and global leadership. Inspired by our founder Dhirubhai Ambani, we strive to positively impact lives and turn challenges into opportunities. Headquartered in Navi Mumbai, Maharashtra, we are a powerhouse of innovation.

Job Overview

We are seeking a dynamic Store Manager for our Fashion and Lifestyle segment at Reliance Retail, located in Manjeri, Malappuram. This is a full-time mid-level position requiring 4 to 6 years of experience. The Store Manager will lead operations, manage a team, ensure customer satisfaction, and drive sales growth. This role demands expertise in team leadership, customer service, and sales forecasting, with a focus on operational excellence and visual merchandising.

Qualifications and Skills

• Minimum of 4 to 6 years of experience in retail management within fashion and lifestyle sectors, emphasizing team and operational leadership.
• Proficiency in team leadership to effectively guide and motivate a diverse team in achieving store objectives and delivering high performance. (Mandatory skill)
• Exceptional customer service skills to ensure customer satisfaction and foster a positive shopping experience. (Mandatory skill)
• Experience in sales forecasting to predict and plan business strategies that align with company sales targets. (Mandatory skill)
• In-depth understanding of point of sale systems to efficiently manage inventory, sales, and customer transactions.
• Strong visual merchandising abilities to create appealing store displays that attract and engage customers effectively.
• Operations management skills to oversee day-to-day store activities and optimize retail processes for enhanced productivity.
• Competence in KPI tracking to analyze performance metrics and implement improvements to meet organizational goals.

Roles and Responsibilities

• Lead and manage store operations ensuring a seamless and customer-focused shopping environment.
• Develop and mentor a team of retail professionals to achieve sales, customer service, and operational excellence.
• Implement visual merchandising strategies to enhance the stores aesthetic appeal and boost customer engagement.
• Conduct sales forecasting to align inventory and sales strategies with market trends and organizational objectives.
• Monitor and evaluate store performance metrics to identify areas for improvement and drive business growth.
• Ensure the accurate and efficient functioning of point of sale systems for smooth transactions and inventory management.
• Foster a culture of outstanding customer service, resolving issues promptly to ensure customer satisfaction.
• Coordinate with senior management to align store plans with broader company goals and market strategies.

JOB TITLE - Retail Sales Associate (RBM)

BRAND - Lladró

REPORTING TO - Store Director

LOCATION - Palladium Mall, Chennai.

COMPENSATION Fixed ₹ 4.32 Lakhs + Variable Incentive 5 to 10K per month

**Please do not apply, if you are not living in Chennai**

About Lladró

We are the world’s leading Spanish brand in the design, manufacturing, and distribution of a wide range of handmade art porcelain creations. Ranging from sculpture and lighting to home accessories, Lladró porcelain pieces embody a contemporary, elegant, and exclusive lifestyle. In India, we already operate through 9 Boutiques in Top premium malls.

Do visit the Lladró website:

MAIN PURPOSE

This is a front-end sales position. Day-to-day sales operations of Lladró boutique include store opening & closing. Is responsible for Retail Sales and customer service.

KEY RESPONSIBILITIES

• Retail Sales – Should be excellent in it
• Ensuring the highest degree of customer service and in-store experience
• Understand customer needs and delight customers, above and beyond the call of duty
• Build a long-term relationship with the customer
• Maintaining all necessary reports , inventory and VM in line with brand guidelines
• Work accurately following standard operating procedures and with an eye for detail
• Build in-depth knowledge of the product line, the price ranges and particular specifications relating to the product
• Ensuring brand guidelines and visual merchandising standards are met with
• Executing weekly sales plans, delivering needed results
• Expanding Customer Database - Data to be well collected, updated & maintained
• Defining actions to attract new customers and old customers more often

· Education. Bachelor's Degree

· Experience: 1 – 5 years of retail sales operational experience with luxury / Premium Brand

· Languages: Fluent in English

· Skills required:

Ø Organized & process oriented

Ø Brand Image Concerned

Ø Ability to write reports

Ø Self-starter with excellent communication and presentation skills

Ø Serious, proactive and can handle and deal comfortably in a multinational environment.

Ø Strong computer & analytical skills

· Behavioral competencies:

Ø Responds promptly to customer needs and solicits customer feedback to improve services

Ø Manages difficult or emotional customer situations

Ø Demonstrate attention to detail

Ø Ability to effectively present information & respond to questions from groups of managers, clients and customers

Ø Adhere to company policies & procedures

Ø Supports the organization’s goals & values

Ø Commits to long hours of work when necessary to reach goals and completes tasks on time

Ø Meets challenges & resourcefulness

Ø Adapts to changes in the work environment

Ø Generates suggestions for improving work and develops innovative approaches and ideas

Demonstrates accuracy and thoroughness Meets productiveness standards, completes work in a timely manner and strives to increase productivity

• Greet and assist customers on the sales floor.
• Provide product information and styling advice.
• Process sales transactions using the POS system.
• Handle customer inquiries and resolve complaints efficiently.
• Maintain store cleanliness and visual merchandising standards.
• Assist with inventory management and stock replenishment.
• Achieve individual and team sales targets.
• Build strong customer relationships and encourage repeat business.
• Stay updated on product knowledge and current fashion trends.
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent.
• Previous experience in retail sales is preferred.
• Excellent communication and interpersonal skills.
• Friendly and outgoing personality.
• Ability to work flexible hours, including weekends and holidays.
• Basic understanding of sales principles.
• Ability to stand for extended periods and lift moderate weight.

• Greet and assist customers on the sales floor.
• Provide product information and recommendations.
• Process sales transactions efficiently using the POS system.
• Maintain store appearance and visual merchandising standards.
• Replenish stock and ensure product availability.
• Handle customer inquiries and resolve complaints professionally.
• Participate in inventory management and stocktaking.
• Assist with opening and closing store procedures.
• Contribute to achieving sales targets and store goals.
• Maintain a safe and clean working environment.

• Greeting customers and providing a warm, welcoming atmosphere.
• Assisting customers in finding products that meet their needs.
• Answering customer inquiries about products, promotions, and store policies.
• Processing sales transactions accurately using the point-of-sale (POS) system.
• Maintaining knowledge of current promotions, sales, and new merchandise.
• Keeping the sales floor clean, organized, and well-stocked.
• Replenishing inventory on the sales floor as needed.
• Adhering to store opening and closing procedures.
• Assisting with visual merchandising to create attractive product displays.
• Handling customer returns and exchanges in accordance with store policy.
• Achieving individual and store sales goals.
• Collaborating with team members to ensure smooth store operations.
• Participating in team meetings and training sessions.
• Maintaining a professional appearance and demeanor at all times.
• Ensuring customer satisfaction and building customer loyalty.

• High school diploma or equivalent.
• Previous retail or customer service experience is preferred but not required.
• Excellent interpersonal and communication skills.
• Friendly and approachable personality.
• Ability to work effectively in a team environment.
• Basic math skills for handling transactions.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required by store operational needs.
• Physical ability to stand for extended periods, lift moderate weight, and move around the store.
• A strong desire to provide excellent customer service.

• Greet and assist customers in a friendly and professional manner.
• Understand customer needs and recommend suitable products.
• Achieve individual and team sales targets.
• Process customer transactions accurately using the point-of-sale (POS) system.
• Maintain store appearance, including merchandising, stock replenishment, and cleanliness.
• Handle customer inquiries, feedback, and complaints effectively.
• Assist with inventory management, including receiving and organizing stock.
• Stay informed about product knowledge and promotional activities.
• Collaborate with team members to achieve store goals.
• Contribute to a positive and collaborative work environment.

• Previous experience in retail sales or customer service is preferred, but not essential for motivated candidates.
• Excellent communication and interpersonal skills.
• A genuine passion for customer service and sales.
• Ability to work effectively in a team environment.
• Basic math skills and ability to handle cash transactions.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the retail business.
• Energetic and positive attitude.
• A proactive approach to learning about products and sales techniques.
• Ability to stand for extended periods and lift moderate weight.

• Greet and assist customers in a friendly and professional manner.
• Provide detailed product knowledge and recommendations to meet customer needs.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Maintain store appearance and visual merchandising standards.
• Restock merchandise and ensure shelves are neat and organized.
• Assist with inventory management and stock counts.
• Handle customer inquiries and resolve issues efficiently.
• Contribute to achieving individual and store sales goals.
• Collaborate effectively with team members to ensure smooth store operations.
• Maintain a safe and clean working environment for customers and staff.

• High school diploma or equivalent.
• Previous experience in retail sales or customer service is preferred but not required.
• Excellent communication and interpersonal skills.
• Positive attitude and a strong work ethic.
• Ability to work effectively in a team environment.
• Basic math skills for transaction processing.
• Willingness to learn about products and sales techniques.
• Reliable and punctual.
• Enthusiasm for customer service.
• Flexibility to work various shifts, including weekends and holidays.

• Greet and assist customers in a friendly and professional manner, identifying their needs and providing product recommendations.
• Showcase product knowledge effectively, answering customer questions and providing detailed information.
• Drive sales by actively engaging customers and promoting featured products and special offers.
• Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
• Maintain a clean, organized, and visually appealing sales floor, ensuring products are well-displayed.
• Assist with inventory management, including receiving stock, stocking shelves, and conducting inventory counts.
• Handle customer inquiries, returns, and exchanges with professionalism and efficiency.
• Collaborate with team members to achieve sales targets and maintain store standards.
• Contribute to a positive and collaborative store atmosphere.
• Adhere to all company policies and procedures regarding sales, customer service, and store operations.

• High school diploma or equivalent qualification.
• Previous experience in retail sales or customer service is preferred.
• Excellent communication and interpersonal skills.
• A passion for customer service and a positive, outgoing personality.
• Basic mathematical skills for transaction processing.
• Ability to stand for extended periods and lift moderate weights.
• Willingness to work flexible hours, including weekends and holidays as needed.
• Must be able to work on-site in Hyderabad, Telangana, IN .

• Greet customers warmly and create a welcoming shopping environment.
• Engage customers in conversation to understand their needs and preferences.
• Provide product information, features, and benefits to assist customers in their purchasing decisions.
• Showcase merchandise, ensuring products are attractively displayed and well-stocked on the sales floor.
• Assist customers with trying on merchandise and provide styling advice.
• Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
• Handle customer inquiries, returns, and exchanges with professionalism and efficiency.
• Maintain a high level of product knowledge across all store categories.
• Assist in maintaining store cleanliness, organization, and visual merchandising standards.
• Meet and exceed individual sales targets and contribute to team goals.
• Build and maintain strong customer relationships to encourage repeat business.
• Stay updated on current promotions, sales, and new arrivals.
• Operate the cash register and manage cash, credit card, and other payment transactions.
• Follow all company policies and procedures regarding sales, security, and customer service.

• High school diploma or equivalent required; some college coursework is a plus.
• Previous experience in retail sales or customer service is highly preferred.
• Excellent communication and interpersonal skills.
• A genuine passion for fashion and understanding of current trends.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong customer focus and a positive, outgoing personality.
• Ability to stand for extended periods and lift/move merchandise as needed.
• Basic mathematical skills for transaction processing.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Enthusiasm and a willingness to learn.
• Must be reliable and punctual.