5,782 Research Tele Caller jobs in India
Research Tele Caller
Job Viewed
Job Description
**Experience**: 0-4 years
**Company Name**:Projects Today
**Location**: Marine Lines, Mumbai
**Shift**: Day shift
**Job description**
**Role & responsibilities**:
- Ability to collect information from secondary & primary sources.
- Secondary research - Project data aggregation from various online data sources
- Primary research To reach out to project stakeholders telephonically or through official correspondence for data validation and to seek deeper insights
- Periodic interaction with clients for understanding their needs and follow-up with solutions post internal discussions
- Preparation of daily, weekly report on progress in research activities
- Statistical analysis of data acquired and presentation of the same in PPT or in a report format with insights
- Bachelor’s degree. Specialization in economics/statistics or engineering degree/diploma in any discipline will preferred.
- Basic understanding of project industry and current economic developments
- Good networking skills, as well as the ability to communicate and collaborate effectively
**Key Skills**: Primary Research, Secondary Research, Online Research, BPO, Lead Generation, B2B Research, Client Servicing, Market Research, MA Economics, BA Economics, B2C Research, B2B Research, Tele Research, KPO, Tele calling, Tele Sales
Schedule:
- Day shift
Work Location: In person
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Call Center
Posted today
Job Viewed
Job Description
Location - Kankaria Maninagar, Ahmedabad
Company Info - Insurance Inbound Helpline or Call Center help desk
Total Openings - 10 Male/Female
Qualification - Any Graduates
Salary - up to - Depends on Exp or Interview
Experience - Freshers or Exp as Customer Care Executive/Telecaller/Call Center/Customer Services/Customer Support
Skills & Job Descriptions
- Excellent communication in English, Hindi & Gujarati
- Basic Computer knowledge - MS Office
- Handling incoming calls from the customers - Days Shift & Night Shift
- Answer calls professionally to provide information about services,
- Take service request or book and cancel appointments, or service complaints.
**Customer Care Job Vacancies in Maninagar for Freshers**:
- Ahmedabad, Call Center, Customer Care Executive, Female Jobs, Freshers Jobs, Graduates, Kankaria, Maninagar, Night Shift, Telecaller, Telecalling
Call Center
Posted today
Job Viewed
Job Description
**Minimum Experience** - 2+ years (mandatory)
**Job Location** - Marol (Andheri East)
**Job Brief**
**Responsibilities**
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
**Requirements and skills**
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
**Job Types**: Full-time, Permanent
Pay: ₹30,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Customer Service, Customer Support, Call Center
Posted today
Job Viewed
Job Description
- Provide accurate information to the prospects who inquire about the programs
- Manage large amounts of inbound and outbound calls in a timely manner
- Ensure high levels of customer satisfaction through excellent sales service
- Present, promote, sell products/services using solid arguments to existing and prospective customers
- Reach out to customer leads through cold calling
Incentives: You will receive 5% of your monthly sales revenue
*This is a full-time (work from office) job opportunity*
Call HR:
- ** **
About Company
WE ARE A RECRUITMENT COMPANY WE ACT AS A TRUE HR BUSINESS PARTNER- NO MATTER HOW CHALLENGING A HIRING SITUATIONS MAY SEEM
- Job Location- Faridabad, India- Experience (in Years)- 0 - 1- Job Type- Full Time
Call Center Manager
Posted 2 days ago
Job Viewed
Job Description
Company Overview
GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.
From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps.
We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit.
Role Overview:
We are seeking an experienced Call Center Manager to scale a high-performing, sales-driven call center (200–300 seat capacity). The ideal candidate will have hands-on experience managing large call centers, strong technical acumen with dialers and telephony systems, and a metrics-driven mindset. You should be comfortable making decisions with limited data and working closely with business, tech, and product teams in a high-growth start-up environment.
Key Responsibilities:
- Manage, scale, or build call center operations from the ground up – including hiring, training, and process design
- Own all operational KPIs: contact rate, conversion rate, talk time, wait time, AHT, adherence, agent productivity, etc.
- Optimize dialer configurations, call routing , and lead assignment logic to maximize efficiency
- Work with tech/product teams to integrate call center software with CRM, lead management systems, etc.
- Drive agent performance and engagement through structured coaching, feedback, and incentive programs
- Establish quality monitoring and performance review mechanisms
- Design SOPs and escalation matrices to ensure seamless functioning across shifts
- Take ownership of SLA adherence, compliance, and call center hygiene
- Run experiments and make fast decisions, even with incomplete data
- Align the call center strategy with broader sales and revenue goals
Required Qualifications:
- 5–10 years of experience managing mid to large-scale (200–300 seat) sales-driven call centers
- Experience with dialers (e.g., TATA Tele, Ameyo, Exotel, Ozonetel, etc.), including configuration, call flows, pacing strategies
- Strong understanding of call center KPIs and agent management principles
- High comfort with analytics and dashboards to drive decisions (Excel, Google Sheets, BI tools)
- Experience working in a fast-paced, high-growth environment (start-up or tech-driven enterprise preferred)
- Excellent communication, team management, and conflict resolution skills
- Ability to make quick, data-backed, or instinctive decisions under ambiguity
Nice to Have (Optional):
- Experience building a call center from scratch (infra + people + process)
- Familiarity with CRM platforms and call center APIs
- Exposure to inside sales or tele-sales revenue targets
- Past experience with vendor management (BPOs or external call centers)
Call Center Representative
Posted 15 days ago
Job Viewed
Job Description
Job Description – Customer Support Executive (BPO)
Position: Customer Support Executive (Voice/Chat Process)
Location: Bangalore-Whitefield
Experience: 1.5 Yrs- 2.5 Yrs
Employment Type: Full-time
About the Role:
We are seeking enthusiastic and skilled professionals to join our dynamic Customer Support team. The ideal candidate will possess strong communication abilities, technical agility with office tools, and prior BPO experience. This role requires flexibility to work in rotational shifts while maintaining professionalism in customer interactions.
Key Responsibilities:
- Attend mandatory in-office training sessions and actively participate to ensure a smooth transition into the role.
- Handle customer interactions via voice or chat processes , ensuring high-quality support and resolution.
- Maintain accurate documentation and records using office automation tools.
- Collaborate with team members to meet operational targets and deliver outstanding service.
- Demonstrate adaptability in handling multiple tasks and tools in a fast-paced environment.
Requirements:
- Education: Minimum 12th Pass or equivalent (Commerce graduates preferred).
- Experience: At least 6 months of proven experience in a BPO environment . Prior voice/chat process experience is preferred.
- Communication Skills: Strong verbal and written English communication (minimum C1 level ).
- Typing Skills: Minimum 25 WPM typing speed.
- Technical Proficiency: Comfortable working with office automation tools and digital platforms.
- Shift Flexibility: Open to rotational shifts, 5 days a week. (Note: Saturday & Sunday will not be fixed offs).
Why Join Us?
- Opportunity to grow in a fast-paced, process-driven environment .
- Equal opportunities employer — we are committed to gender equality and diversity.
- Continuous learning and development through structured training programs.
#JobOpening #NowHiring #WeAreHiring #JobSearch #JobAlert #JobVacancy #CareerOpportunity #JobPosting #WorkWithUs #ApplyNow
#BPOJobs #BPOLife #CustomerSupport #CustomerService #SupportJobs #VoiceProcess #ChatProcess #TechnicalSupport #CallCenterJobs #ProcessExecutive
#CommunicationSkills #EnglishProficiency #TypingSkills #OfficeAutomation #ShiftFlexibility #RotationalShifts #C1English #ComputerSkills #DigitalTools #Multitasking
#Careers #CareerGrowth #FreshersJobs #ExperiencedJobs #EntryLevelJobs #JobOpportunities #CareerDevelopment #WorkCulture #CareerSuccess #SkillDevelopment
#EqualOpportunityEmployer #DiversityAndInclusion #WorkplaceEquality #WomenAtWork #InclusiveWorkplace #DiversityHiring #Empowerment #EqualOpportunities #GenderEquality #RespectAtWork
Call Center Representative
Posted 1 day ago
Job Viewed
Job Description
Job Description – Customer Support Executive (BPO)
Position: Customer Support Executive (Voice/Chat Process)
Location: Bangalore-Whitefield
Experience: 1.5 Yrs- 2.5 Yrs
Employment Type: Full-time
About the Role:
We are seeking enthusiastic and skilled professionals to join our dynamic Customer Support team. The ideal candidate will possess strong communication abilities, technical agility with office tools, and prior BPO experience. This role requires flexibility to work in rotational shifts while maintaining professionalism in customer interactions.
Key Responsibilities:
- Attend mandatory in-office training sessions and actively participate to ensure a smooth transition into the role.
- Handle customer interactions via voice or chat processes, ensuring high-quality support and resolution.
- Maintain accurate documentation and records using office automation tools.
- Collaborate with team members to meet operational targets and deliver outstanding service.
- Demonstrate adaptability in handling multiple tasks and tools in a fast-paced environment.
Requirements:
- Education: Minimum 12th Pass or equivalent (Commerce graduates preferred).
- Experience: At least 6 months of proven experience in a BPO environment. Prior voice/chat process experience is preferred.
- Communication Skills: Strong verbal and written English communication (minimum C1 level).
- Typing Skills: Minimum 25 WPM typing speed.
- Technical Proficiency: Comfortable working with office automation tools and digital platforms.
- Shift Flexibility: Open to rotational shifts, 5 days a week. (Note: Saturday & Sunday will not be fixed offs).
Why Join Us?
- Opportunity to grow in a fast-paced, process-driven environment.
- Equal opportunities employer — we are committed to gender equality and diversity.
- Continuous learning and development through structured training programs.
#JobOpening #NowHiring #WeAreHiring #JobSearch #JobAlert #JobVacancy #CareerOpportunity #JobPosting #WorkWithUs #ApplyNow
#BPOJobs #BPOLife #CustomerSupport #CustomerService #SupportJobs #VoiceProcess #ChatProcess #TechnicalSupport #CallCenterJobs #ProcessExecutive
#CommunicationSkills #EnglishProficiency #TypingSkills #OfficeAutomation #ShiftFlexibility #RotationalShifts #C1English #ComputerSkills #DigitalTools #Multitasking
#Careers #CareerGrowth #FreshersJobs #ExperiencedJobs #EntryLevelJobs #JobOpportunities #CareerDevelopment #WorkCulture #CareerSuccess #SkillDevelopment
#EqualOpportunityEmployer #DiversityAndInclusion #WorkplaceEquality #WomenAtWork #InclusiveWorkplace #DiversityHiring #Empowerment #EqualOpportunities #GenderEquality #RespectAtWork
Call Center Manager
Posted 2 days ago
Job Viewed
Job Description
Company Overview
GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.
From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps.
We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit.
Role Overview:
We are seeking an experienced Call Center Manager to scale a high-performing, sales-driven call center (200–300 seat capacity). The ideal candidate will have hands-on experience managing large call centers, strong technical acumen with dialers and telephony systems, and a metrics-driven mindset. You should be comfortable making decisions with limited data and working closely with business, tech, and product teams in a high-growth start-up environment.
Key Responsibilities:
- Manage, scale, or build call center operations from the ground up – including hiring, training, and process design
- Own all operational KPIs: contact rate, conversion rate, talk time, wait time, AHT, adherence, agent productivity, etc.
- Optimize dialer configurations, call routing, and lead assignment logic to maximize efficiency
- Work with tech/product teams to integrate call center software with CRM, lead management systems, etc.
- Drive agent performance and engagement through structured coaching, feedback, and incentive programs
- Establish quality monitoring and performance review mechanisms
- Design SOPs and escalation matrices to ensure seamless functioning across shifts
- Take ownership of SLA adherence, compliance, and call center hygiene
- Run experiments and make fast decisions, even with incomplete data
- Align the call center strategy with broader sales and revenue goals
Required Qualifications:
- 5–10 years of experience managing mid to large-scale (200–300 seat) sales-driven call centers
- Experience with dialers (e.g., TATA Tele, Ameyo, Exotel, Ozonetel, etc.), including configuration, call flows, pacing strategies
- Strong understanding of call center KPIs and agent management principles
- High comfort with analytics and dashboards to drive decisions (Excel, Google Sheets, BI tools)
- Experience working in a fast-paced, high-growth environment (start-up or tech-driven enterprise preferred)
- Excellent communication, team management, and conflict resolution skills
- Ability to make quick, data-backed, or instinctive decisions under ambiguity
Nice to Have (Optional):
- Experience building a call center from scratch (infra + people + process)
- Familiarity with CRM platforms and call center APIs
- Exposure to inside sales or tele-sales revenue targets
- Past experience with vendor management (BPOs or external call centers)
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