27 Retail Businesses jobs in Delhi Cantonment

• Oversee all aspects of e-commerce fulfilment operations, including inventory management, warehousing, order processing, and shipping.
• Develop and implement strategies to optimize operational efficiency, reduce costs, and improve delivery times.
• Manage relationships with third-party logistics providers (3PLs) and suppliers.
• Ensure adherence to quality control standards and safety regulations within fulfilment centres.
• Analyze operational data and key performance indicators (KPIs) to identify areas for improvement and drive performance.
• Lead and mentor fulfilment centre teams, fostering a culture of productivity and continuous improvement.
• Manage budgets and resources effectively to meet operational targets.
• Implement and maintain inventory management systems to ensure accuracy and availability.
• Develop and execute strategies for peak season management and contingency planning.
• Collaborate with cross-functional teams, including marketing, sales, and customer service, to ensure seamless online shopping experiences.

• Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or a related field.
• Minimum of 7 years of experience in e-commerce operations, retail logistics, or warehouse management.
• Proven experience in managing large-scale fulfilment operations and inventory control.
• Strong understanding of e-commerce platforms, WMS (Warehouse Management Systems), and TMS (Transportation Management Systems).
• Demonstrated ability to develop and implement operational strategies that drive efficiency and cost savings.
• Excellent leadership, team management, and communication skills.
• Strong analytical and problem-solving capabilities.
• Proficiency in data analysis and reporting tools.
• Ability to manage multiple projects and priorities in a dynamic environment.
• Self-motivated and able to thrive in a fully remote, distributed team setting.

• Oversee the daily operations of multiple retail stores, ensuring high standards of performance and customer service.
• Develop and implement operational strategies to drive sales growth, improve profitability, and enhance customer satisfaction.
• Manage store staff, including recruitment, training, performance management, and scheduling.
• Ensure compliance with all company policies, procedures, and operational standards.
• Monitor inventory levels, manage stock control, and implement loss prevention strategies.
• Analyze sales data, operational metrics, and customer feedback to identify areas for improvement.
• Implement visual merchandising guidelines and ensure stores are consistently well-presented.
• Collaborate with the merchandising team on product assortment and inventory planning.
• Develop and maintain strong relationships with store teams, providing guidance and support.
• Identify and implement operational efficiencies and cost-saving measures.
• Stay up-to-date with industry trends and competitive landscape to inform operational strategies.
• Conduct regular store visits (virtual or in-person as needed) to assess performance and provide feedback.
• Lead initiatives to improve employee engagement and retention.

• Bachelor's degree in Business Administration, Management, Marketing, or a related field.
• Minimum of 6 years of progressive experience in retail management, with at least 3 years in a multi-store or regional management role.
• Demonstrated success in driving sales, managing P&Ls, and optimizing retail operations.
• Strong understanding of retail best practices, visual merchandising, inventory management, and loss prevention.
• Excellent leadership, team management, and interpersonal skills.
• Proficiency in retail management software and MS Office Suite.
• Strong analytical and problem-solving abilities.
• Exceptional communication and presentation skills.
• Ability to work independently and manage multiple priorities in a remote setting.
• Adaptability and a proactive approach to problem-solving.

About the Role

We are hiring Business Operations Associates (BOAs) to strengthen our college operations team. In this role, you will play a key part in managing and executing offline assessments in collaboration with colleges , ensuring a seamless experience for students, Training & Placement Officers (TPOs), and internal stakeholders.

While the primary focus will be on assessment and placement operations , responsibilities may evolve based on business requirements , giving you exposure to multiple aspects of operations and analytics.

Key Responsibilities

• Coordinate with colleges and TPOs to plan and execute offline assessments.
• Manage student registrations, mock assessments, and pre-drive communication .
• Ensure effective on-ground execution during assessment drives (logistics, student flow, handling queries, etc.).
• Share assessment results with students, colleges, and internal teams.
• Report on-ground activities immediately to the internal team (real-time updates are critical).
• Prepare and maintain reports, trackers, and dashboards using Google Sheets/Excel.
• Conduct data analysis to provide insights on student performance, participation, and drive effectiveness.
• Support the team with additional operational activities as required by the business.
• Build strong relationships with students, colleges, and internal teams through proactive communication.

Skills & Requirements

• Excellent communication skills (verbal & written).
• Strong proactive and problem-solving mindset with ability to adapt to dynamic requirements.
• Good working knowledge of Google Sheets/Excel, reporting, and analytics .
• Ability to handle on-ground operations confidently and interact with diverse stakeholders.
• Comfortable with travel to colleges for assessment drives.
• F requent travel and field responsibilities.
• Immediate joiners preferred.

Role Details

• Job Title: Business Operations Associate (BOA)
• Location: Hyderabad – frequent travel to colleges required.
• Job Type: Full-time
• No. of Positions: 6
• Working Day s: 6 Days

Compensation: 3.0 - 4.0 LPA

Role Summary

Last Journey, an initiative by Ferns N Petals, is a pioneering end-to-end funeral management and bereavement assistance service, committed to delivering dignified, compassionate, and organized last rites solutions.

The Head of Business will serve as the strategic and operational leader for Last Journey — driving business growth, operational excellence, and service innovation. This role demands a balance of empathy, business acumen, and executional agility. The incumbent will be responsible for P&L management, brand development, expansion strategy, partnerships, and team leadership across regions.

Key Responsibilities

1. Business Strategy & Growth

• Develop and execute the short- and long-term business strategy for Last Journey aligned with FNP Group’s larger vision.
• Identify growth opportunities through new service verticals, city expansions, and collaborations with hospitals, NGOs, and spiritual organizations.
• Drive profitability, operational efficiency, and scalability of the business.

2. Operations & Service Excellence

• Oversee all end-to-end service delivery operations ensuring dignity, empathy, and timely assistance to clients and families.
• Implement SOPs, quality standards, and process improvements across all service touchpoints.
• Collaborate with technology and logistics teams to streamline bookings, dispatch, and coordination.

3. Financial & P&L Management

• Own and manage the business P&L, budgeting, and financial forecasting.
• Drive cost optimization while maintaining superior service quality.
• Present monthly and quarterly business performance reviews to the leadership team.

4. People Leadership

• Lead and mentor cross-functional teams across sales, operations, partnerships, and customer support.
• Build a culture of empathy, accountability, and continuous improvement.
• Collaborate with HR to design performance goals, training, and incentive programs.

5. Partnerships & Alliances

• Develop strategic partnerships with hospitals, old-age homes, and local authorities.
• Identify and onboard vendors for cremation, transport, floral décor, and related services.
• Represent the brand in community outreach and CSR initiatives.

6. Brand & Customer Experience

• Work closely with FNP’s marketing and PR teams to enhance brand presence and trust.
• Ensure every service touchpoint reflects compassion, professionalism, and cultural sensitivity.
• Monitor client feedback and drive improvements in the customer experience journey.

Required Technical Skills

• Strong understanding of service operations, P&L management, and business scaling.
• Experience in strategic planning, vendor management, and B2C service delivery models.
• Working knowledge of digital platforms, CRM systems, and data-driven performance tracking.
• Proficiency in budgeting, MIS, and reporting tools.

Soft Skills

• Exceptional empathy and emotional intelligence to lead teams in a sensitive service domain.
• Strong leadership and people management abilities.
• Excellent communication and negotiation skills.
• Strategic mindset with executional agility and resilience.
• High sense of ethics, integrity, and cultural sensitivity.

Qualifications & Experience

• Graduate or Postgraduate in Business Administration / Hospitality / Operations / Social Work / Management.
• 8–12 years of total experience with at least 4–5 years in a business leadership / P&L role.
• Experience in hospitality, health & wellness, care services, logistics, emergency assistance or social impact organizations preferred.

Why Join Us?

At Last Journey, you’ll lead a purpose-driven business that blends compassion with innovation. Backed by FNP Group’s legacy of trust and service excellence, you’ll help redefine how India experiences and manages end-of-life services — with dignity, care, and professionalism.

• Support various business operations functions and projects.
• Assist in data collection, analysis, and reporting.
• Contribute to process improvement initiatives.
• Provide administrative support to the operations team.
• Collaborate with team members on departmental tasks and goals.
• Participate in training sessions and learning activities.
• Undertake research and prepare findings.

• Recent graduate with a Bachelor's or Master's degree in Business Administration, Commerce, Economics, or a related field.
• Strong academic record.
• Excellent analytical and problem-solving abilities.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Eagerness to learn and contribute in a team environment.
• Ability to adapt to a hybrid work schedule.

• Assist in the execution of daily operational tasks across various departments, such as data entry, record keeping, and report generation.
• Support project management activities by tracking progress, organizing documentation, and coordinating team communications.
• Conduct market research and competitive analysis to provide insights for strategic decision-making.
• Help in the development and refinement of operational processes and workflows.
• Participate in team meetings, contributing ideas and insights for process improvement.
• Learn and utilize company software and tools to manage tasks and data effectively.
• Support the HR department with administrative tasks related to employee onboarding and offboarding.
• Assist the marketing team with content creation and social media management tasks.
• Collaborate with colleagues on special projects and initiatives as assigned.
• Gain exposure to different facets of the business, including sales support, customer service, and finance administration.

• Recent graduate with a Bachelor's degree in Business Administration, Commerce, Economics, or a related field.
• Strong academic record and a keen interest in business operations.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong organizational skills and attention to detail.
• Ability to learn quickly and adapt to new tasks and technologies.
• Proactive attitude and a willingness to take initiative.
• Ability to work independently and manage time effectively in a remote setting.
• Enthusiasm for contributing to a team environment.
• Basic understanding of business principles and practices.

• Gain comprehensive exposure to different facets of business operations, including supply chain, logistics, project management, and strategic planning.
• Work alongside experienced professionals and contribute to real-world business challenges and initiatives.
• Participate in structured training sessions and workshops designed to enhance leadership and professional skills.
• Develop a deep understanding of our client's business models, operational frameworks, and market strategies.
• Engage in cross-functional projects, fostering collaboration and gaining diverse perspectives.
• Receive mentorship from senior leaders who will guide your professional development.
• Be considered for full-time roles upon successful completion of the internship and program.

• Recent graduate with a Bachelor's or Master's degree in Business Administration, Management, Engineering, Economics, or a related field.
• Strong academic record and a passion for business and operational excellence.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proactive attitude, eager to learn and contribute.
• Ability to work collaboratively within a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• This is a full-time, in-office internship position located at our Gurugram, Haryana office. Candidates must be available to work on-site for the duration of the internship.