Senior Consultant– Trust & Safety & Mystery Shopping Gambling (Visa/Mastercard/Amex/Discover Prog...
Posted 3 days ago
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Job Description
The Senior Consultant will play a key role in executing gambling mystery shopping programs across online betting, casino, poker, esports, and lottery platforms. Working under the Director of Gambling Mystery / Secret Shopping, this role ensures compliance with Anti-Money Laundering (AML), financial crime prevention, responsible gambling regulations, and payment card brand requirements (Visa VIRP, MasterCard BRAM, Amex/Discover HBR).
The Senior Consultant will design and conduct mystery shopping tests, document findings with clear evidence, and escalate compliance issues. The role requires hands-on experience in compliance testing, investigations, or the betting and gaming industry.
Key Responsibilities
- Conduct mystery shopping tests across multiple gambling and betting platforms.
- Simulate real-world user flows, including registration, KYC, deposits, wagers, withdrawals, and responsible gaming tools.
- Verify compliance with AML, KYC, licensing, and card brand requirements (VIRP, BRAM, HBR).
- Capture and document evidence of all findings (screenshots, transaction records, logs).
- Analyze and prioritize risks, escalating significant issues to the Director.
- Prepare clear, detailed reports for compliance, risk, and executive stakeholders.
- Collaborate with Legal, Compliance, and Fraud Risk teams to resolve identified risks.
- Contribute to team knowledge on fraud detection, AML, and financial crime prevention.
- Mentor analysts, providing guidance and ensuring consistent quality of outputs.
Qualifications
- Bachelor’s degree in Business, Finance, Compliance, Law, or related field.
- 4–6 years of experience in gambling compliance, AML/financial crime, fraud detection, payments, or the betting and gaming industry.
- Knowledge of Visa VIRP, MasterCard BRAM, and Amex/Discover HBR compliance frameworks.
- Strong understanding of AML, KYC, and responsible gambling regulations.
- Excellent analytical, documentation, and investigative skills.
- Ability to produce clear, actionable compliance and risk reports.
- Strong communication skills with technical and non-technical stakeholders.
Desired Attributes
- High attention to detail with a compliance and risk mindset.
- Integrity and discretion when handling sensitive data and test results.
- Strong problem-solving skills and ability to adapt in fast-paced environments.
- Team-oriented mindset with willingness to mentor and support analysts.
Success Metrics
- High-quality, reproducible reports submitted on time.
- Accurate identification of compliance gaps and regulatory risks.
- Effective escalation of critical findings to leadership.
- Strong collaboration and mentorship within the team.
- Contribution to reduced AML/fraud escalations through testing activities.
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