Retail Operations Manager
Posted today
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Job Description
Indian Silk House Agencies is one of Eastern India’s most trusted names in ethnic wear, with a legacy of curating premium sarees and traditional fashion since 1971. With a strong retail presence, a growing customer base, and ongoing expansion into new markets , we are looking for a dynamic Retail Area Manager to lead our store operations and drive growth.
Key Responsibilities:
- Oversee operations of multiple retail outlets across designated regions.
- Lead, train, and motivate store managers and sales teams to achieve sales and service targets.
- Ensure adherence to brand standards, SOPs, and VM guidelines across all stores.
- Analyze store performance metrics and drive actionable insights to improve KPIs.
- Handle escalations, ensure customer satisfaction, and resolve operational issues promptly.
- Collaborate with the marketing and merchandising teams for local promotions and seasonal campaigns.
- Conduct regular audits and area visits to assess operational efficiency and compliance.
Qualifications:
- Graduate/Postgraduate in Business, Retail Management, or a related field.
- 5–8 years of proven experience in apparel/fashion retail, managing multiple stores.
- Must be comfortable with travel for store visits and audits.
- Proficiency in retail analytics and Microsoft Office.
Showroom Manager - Reliance Jewels
Posted 23 days ago
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Job Description
Job Description -
We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only.
- Bareilly
- Kashipur
- Lakhimpur
- Najafgarh
Key Responsibilities -
- Plan retail KPIs for achieving AOP
- Overlook achievement of GSS number and value targets, driving through store team
- Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs.
- Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty
- Implementing SOPs for VM/ Marketing at stores.
- Lead and manage the team effectively to ensure alignment with business objectives and high performance.
- Ability to handle and resolve conflicts in a constructive manner.
- Building culture of trust , integrity and respect in stores
- Develop & provide opportunities to store employees through various step up programs
- Develop functional capabilities in employees through appropriate training interventions
- Adaption of driving sales through omni channel
- TAT to be followed for customer complaints
- Ensuring availability manpower for planned training programs
Key Performance Indicators -
- %LFL Growth
- % Walkin Target
- % Increase in BER
- Improve Diamond & Silver share in store
- % conversion
- Increase ABV
- Mystery audit score
Functional Competencies -
- Showroom Operations Effectiveness
- Customer Orientation
- Planning & Organizing
Behavioral Competencies -
- Nurturing
- Result Orientation
- Growth Mindset
- Communication & Rapport Building
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