152 Retail jobs in Pallavaram
Director of World Wide Business Acceleration and Optimization, Retail Business Services
Chennai, Tamil Nadu
Amazon
Posted today
Job Viewed
Job Description
Description
Are you ready to revolutionize the world's largest e-commerce ecosystem and reshape how billions of customers shop? Are you energized by the challenge of driving multi-billion dollar transformation programs that directly impact Amazon's bottom line while enhancing customer experience? Amazon is seeking Director of World Wide (WW) Business Acceleration and Optimization to spearhead our global Cost-to-Serve transformation initiative within the Retail Business Services (RBS) organization.
This role presents a unique opportunity to lead a large-scale transformation program across Amazon's global operations, managing senior leadership teams and driving systematic defect elimination through technological innovation, process excellence and policy definition. We are looking for a leader with proven experience in leading large-scale programs, demonstrating a tech-first approach and successful product implementations.
As part of the RBS team, the Business Acceleration and Optimizations team's vision is to ensure all Amazon systems, process and policies are operating at peak efficiency to ensure that our Customer Experience is best-in-class delivered at the lowest cost. Our scope includes all countries where Amazon operates. To succeed with this vision, we systematically eliminate defects in upstream systems, including forecasting, purchase order management, inventory placement, and search. To accelerate and excel in our execution, we eliminate defects upstream, leverage scalable tech solutions to automate and optimize where elimination is not possible.
The successful candidate will shape the future of Amazon's operational excellence, defining how we leverage technology to eliminate defects, optimize processes, and create seamless customer experiences. This role offers unparalleled opportunity to leave a lasting legacy on one of the world's most customer-centric companies.
Key job responsibilities
Strategic Leadership & Vision
- Develop and execute a multi-billion-dollar cost transformation strategy across key areas including inventory management, returns optimization, and shipping costs
- Lead the development and implementation of Amazon Defects platform as a centralized solution for defect identification and elimination
- Drive innovation in GenAI-based technologies for root cause analysis and defect elimination
Program Management & Execution
- Oversee multiple workstreams including inventory defects, returns management, shipping COGS, and variable operations costs
- Lead policy change decisions and coordinate with upstream teams for technological implementation
- Establish robust control mechanisms and metrics to track progress and ensure sustainable improvements
Stakeholder Management & Influence
- Partner with senior leadership to drive the Unified Defect Elimination (UDE) mechanism
- Build and maintain strong relationships across multiple business units to ensure aligned execution
- Lead through influence and drive accountability across diverse global teams
Innovation & Technical Leadership
- Champion the development of scalable technical solutions for defect elimination
- Drive the integration of advanced technologies including GenAI for defect identification and resolution
- Foster a tech-first mindset while maintaining customer-centricity
Leadership Impact
- Building high-performing teams in a competitive talent market
- Developing next-generation leaders
- Creating inclusive, innovative team cultures
- Defining policies that positively impact the entire Amazon customer base
- Influencing Amazon VPs and SVPs to drive outcomes
Success criteria
- Ability to identify opportunities to drive the organization's vision
- Ability to think customer first, collaborate with stakeholders while maintaining Amazon's high bar for both your and stakeholder team's deliverables
- Ability to monitor metrics while considering anecdotal input to continuously improve process/solutions
- Successfully leading diverse, multi-lingual teams from various ethnic backgrounds
- A problem solver who does not hesitate to dive deep with the team and solve customer problems
- Ability to think big, challenge status quo, and inspire the team to innovate and question fundamental assumptions
- Strategic and systems thinking with the ability to conceptualize and drive automation in the organization
About the team
About RBS
Amazon has reinvented how millions of people shop online. Retail Business Services (RBS) vision is to accelerate Amazon's flywheel by improving customer and brand experiences across worldwide Amazon stores and lowering the cost of doing business for Amazon.
Basic Qualifications
- Fulltime MBA or equivalent
- Minimum 10 + years in managing projects that require interacting with customers/stakeholders
- Hands on experience in Retail, eCommerce and supply chain functions
- Experience in complex cross-functional launches partnering with central teams
Preferred Qualifications
- Technical background preferred (B.Tech/B.E.)
- Familiarity or experience with autonomous systems and machine learning is a plus for this role.
- Exceptional written, verbal, and presentation skills; excellent interpersonal skills.
- Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project business cases.
- Demonstrated agility in thriving within fast-paced and innovative environments
- Experience in working with diverse set of team members, stakeholders and customers
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Are you ready to revolutionize the world's largest e-commerce ecosystem and reshape how billions of customers shop? Are you energized by the challenge of driving multi-billion dollar transformation programs that directly impact Amazon's bottom line while enhancing customer experience? Amazon is seeking Director of World Wide (WW) Business Acceleration and Optimization to spearhead our global Cost-to-Serve transformation initiative within the Retail Business Services (RBS) organization.
This role presents a unique opportunity to lead a large-scale transformation program across Amazon's global operations, managing senior leadership teams and driving systematic defect elimination through technological innovation, process excellence and policy definition. We are looking for a leader with proven experience in leading large-scale programs, demonstrating a tech-first approach and successful product implementations.
As part of the RBS team, the Business Acceleration and Optimizations team's vision is to ensure all Amazon systems, process and policies are operating at peak efficiency to ensure that our Customer Experience is best-in-class delivered at the lowest cost. Our scope includes all countries where Amazon operates. To succeed with this vision, we systematically eliminate defects in upstream systems, including forecasting, purchase order management, inventory placement, and search. To accelerate and excel in our execution, we eliminate defects upstream, leverage scalable tech solutions to automate and optimize where elimination is not possible.
The successful candidate will shape the future of Amazon's operational excellence, defining how we leverage technology to eliminate defects, optimize processes, and create seamless customer experiences. This role offers unparalleled opportunity to leave a lasting legacy on one of the world's most customer-centric companies.
Key job responsibilities
Strategic Leadership & Vision
- Develop and execute a multi-billion-dollar cost transformation strategy across key areas including inventory management, returns optimization, and shipping costs
- Lead the development and implementation of Amazon Defects platform as a centralized solution for defect identification and elimination
- Drive innovation in GenAI-based technologies for root cause analysis and defect elimination
Program Management & Execution
- Oversee multiple workstreams including inventory defects, returns management, shipping COGS, and variable operations costs
- Lead policy change decisions and coordinate with upstream teams for technological implementation
- Establish robust control mechanisms and metrics to track progress and ensure sustainable improvements
Stakeholder Management & Influence
- Partner with senior leadership to drive the Unified Defect Elimination (UDE) mechanism
- Build and maintain strong relationships across multiple business units to ensure aligned execution
- Lead through influence and drive accountability across diverse global teams
Innovation & Technical Leadership
- Champion the development of scalable technical solutions for defect elimination
- Drive the integration of advanced technologies including GenAI for defect identification and resolution
- Foster a tech-first mindset while maintaining customer-centricity
Leadership Impact
- Building high-performing teams in a competitive talent market
- Developing next-generation leaders
- Creating inclusive, innovative team cultures
- Defining policies that positively impact the entire Amazon customer base
- Influencing Amazon VPs and SVPs to drive outcomes
Success criteria
- Ability to identify opportunities to drive the organization's vision
- Ability to think customer first, collaborate with stakeholders while maintaining Amazon's high bar for both your and stakeholder team's deliverables
- Ability to monitor metrics while considering anecdotal input to continuously improve process/solutions
- Successfully leading diverse, multi-lingual teams from various ethnic backgrounds
- A problem solver who does not hesitate to dive deep with the team and solve customer problems
- Ability to think big, challenge status quo, and inspire the team to innovate and question fundamental assumptions
- Strategic and systems thinking with the ability to conceptualize and drive automation in the organization
About the team
About RBS
Amazon has reinvented how millions of people shop online. Retail Business Services (RBS) vision is to accelerate Amazon's flywheel by improving customer and brand experiences across worldwide Amazon stores and lowering the cost of doing business for Amazon.
Basic Qualifications
- Fulltime MBA or equivalent
- Minimum 10 + years in managing projects that require interacting with customers/stakeholders
- Hands on experience in Retail, eCommerce and supply chain functions
- Experience in complex cross-functional launches partnering with central teams
Preferred Qualifications
- Technical background preferred (B.Tech/B.E.)
- Familiarity or experience with autonomous systems and machine learning is a plus for this role.
- Exceptional written, verbal, and presentation skills; excellent interpersonal skills.
- Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project business cases.
- Demonstrated agility in thriving within fast-paced and innovative environments
- Experience in working with diverse set of team members, stakeholders and customers
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
0
Associate Marketing Manager, RBS Retail Efficiency
Chennai, Tamil Nadu
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
Are you customer centric, smart and analytical, strategic yet execution focused, entrepreneurial, and passionate about e-Commerce? Do you want to be a part of one of the fastest growing and most innovative e-commerce businesses? Are you interested in working in a high impact role? If yes, this opportunity will appeal to you. Come join our Marketing team and help define the course of the Amazon business.
Amazon's vision is to enable customers globally to find, discover, and buy anything online. Amazon.com operates along with its affiliate websites, across the globe, delighting millions of customers every day.
We are looking for a smart, metrics and results-oriented Associate Marketing Manager who will be instrumental in improving customer experience and growing our business. The Associate Marketing Manager will be responsible for ensuring the best customer/merchant experience in one or more product line(s). He/she will plan, coordinate, and create emails and pages across the site; create and analyze metrics dashboards following traffic, click through, conversion, adoption and other web metrics. He/she will report on performance and action plans to the management team, will propose, plan and execute new features and projects, partner with business and technical teams to achieve goals. He/she will help to drive feature launches and site improvements to completion by coordinating with project managers, developers, designers, and peers across the organization.
Key job responsibilities
- Handling design, tracking, merchandising and owning end to end responsibility for campaigns/initiatives.
- Tracking and analyzing customer needs based on customer behavior including searching, browsing and purchasing
- Formulating and executing the marketing plans. This includes on-site initiatives, on-ground initiatives, email and outbound programs, GTM for launches, cross-category placements, developing and executing Amazon site wide events etc.
- Designing and executing successful online customer experiences
- Identifying problems and opportunities and responding accordingly, engaging cross functional teams where necessary
- Developing and managing SEO initiatives, new traffic-driving content strategies
- Analyzing and sharing relevant metrics and best practices from the executed initiatives across the organization
- Developing, testing and analyzing new tactics to increase conversion rates and sharing them within the organization
Basic Qualifications
- 2+ years of professional non-internship marketing experience
- Experience in a marketing role
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- - Excellent written and verbal communication skills
- -Prior experience in handling online store/marketing channels
- -Bias for action and ability to prioritize
- -Desire to participate in change and appreciate a dynamic environment with rapidly changing priorities
- -Ability to use hard data and metrics to make and support decisions
- -Demonstrate organizational skills, flexibility and ability to produce results in a fast paced environment
- -Capability to meet our technical requirements, which include Excel, and the ability to learn XML basics and our in-house tools, quickly
- -An understanding of and passion for e-commerce
Preferred Qualifications
- Experience in e-commerce, retail or advertising
- -Prior expertise in developing content and copy
- -Prior expertise in handling on-site merchandising tools
- - Relevant experience in retail, marketing or communications
- - MBA is a plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Are you customer centric, smart and analytical, strategic yet execution focused, entrepreneurial, and passionate about e-Commerce? Do you want to be a part of one of the fastest growing and most innovative e-commerce businesses? Are you interested in working in a high impact role? If yes, this opportunity will appeal to you. Come join our Marketing team and help define the course of the Amazon business.
Amazon's vision is to enable customers globally to find, discover, and buy anything online. Amazon.com operates along with its affiliate websites, across the globe, delighting millions of customers every day.
We are looking for a smart, metrics and results-oriented Associate Marketing Manager who will be instrumental in improving customer experience and growing our business. The Associate Marketing Manager will be responsible for ensuring the best customer/merchant experience in one or more product line(s). He/she will plan, coordinate, and create emails and pages across the site; create and analyze metrics dashboards following traffic, click through, conversion, adoption and other web metrics. He/she will report on performance and action plans to the management team, will propose, plan and execute new features and projects, partner with business and technical teams to achieve goals. He/she will help to drive feature launches and site improvements to completion by coordinating with project managers, developers, designers, and peers across the organization.
Key job responsibilities
- Handling design, tracking, merchandising and owning end to end responsibility for campaigns/initiatives.
- Tracking and analyzing customer needs based on customer behavior including searching, browsing and purchasing
- Formulating and executing the marketing plans. This includes on-site initiatives, on-ground initiatives, email and outbound programs, GTM for launches, cross-category placements, developing and executing Amazon site wide events etc.
- Designing and executing successful online customer experiences
- Identifying problems and opportunities and responding accordingly, engaging cross functional teams where necessary
- Developing and managing SEO initiatives, new traffic-driving content strategies
- Analyzing and sharing relevant metrics and best practices from the executed initiatives across the organization
- Developing, testing and analyzing new tactics to increase conversion rates and sharing them within the organization
Basic Qualifications
- 2+ years of professional non-internship marketing experience
- Experience in a marketing role
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- - Excellent written and verbal communication skills
- -Prior experience in handling online store/marketing channels
- -Bias for action and ability to prioritize
- -Desire to participate in change and appreciate a dynamic environment with rapidly changing priorities
- -Ability to use hard data and metrics to make and support decisions
- -Demonstrate organizational skills, flexibility and ability to produce results in a fast paced environment
- -Capability to meet our technical requirements, which include Excel, and the ability to learn XML basics and our in-house tools, quickly
- -An understanding of and passion for e-commerce
Preferred Qualifications
- Experience in e-commerce, retail or advertising
- -Prior expertise in developing content and copy
- -Prior expertise in handling on-site merchandising tools
- - Relevant experience in retail, marketing or communications
- - MBA is a plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
1
Specialist - Retail Media Billing
Chennai, Tamil Nadu
Newell Brands
Posted 23 days ago
Job Viewed
Job Description
**Job ID: 7437**
**Alternate Locations: Chennai**
Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.
Reynolds is a subsidiary of Newell Brands , one of the most transformative consumer product companies in the world. For over 100 years, the company has grown through brands they are privileged to bring to consumers worldwide. With products in nearly 200 countries, over 100+ brands and 31,000+ happy employees worldwide, Newell is committed to enhancing the lives of customers with innovative products that create moments of joy.
Named after Milton Reynolds ), entrepreneur and manufacturer of the first ball point pen, the first Reynolds pen debuted in New York at the 32nd Street store on the morning of October 29, 1945. The day the pen went on sale, an estimated 5,000 shoppers stormed the shop, and approximately 50 NYPD officers had to be dispatched for crowd control.
Beginning with the debut in 1945 of its iconic 045 writing pen, Reynolds has continued to provide high-quality writing instruments to consumers globally. Today, Reynolds is one of the most well-known brands in the Indian market with fabulous top-of-mind awareness and carries various much-in-demand products that include Trimax, Racer Gel, Jetter Classic, Brite and Champ. Reynolds Pens are now the favorite pens among millions in India and around the world.
We are seeking a Retail Media Billing Specialist to manage billing operations within a Direct Bill model for retail media agencies. This role oversees the creation of OARs (Orders, Approvals, and Requisitions), processing of Purchase Orders (POs), invoice reconciliation, and approval workflows across key platforms, including Amazon (NOAM, EMEA, LATAM, APAC), Walmart (NOAM), and BOL.com (EMEA - Netherlands). The ideal candidate possesses keen attention to detail, strong follow-up skills, and experience in financial processes within retail media. Additionally, this role involves preparing reports to key stakeholders to ensure transparency and efficiency in billing operations.
**Key Responsibilities:**
+ Direct Bill Model Management: Oversee billing processes for major retail media agencies, ensuring alignment with financial policies.
+ OAR Creation: Accurately develop and process Orders, Approvals, and Requisitions across Amazon, Walmart, and BOL.com platforms.
+ PO Generation & Tracking: Maintain purchase order workflows, ensuring efficient tracking and reconciliation.
+ Invoice Reconciliation: Validate and reconcile invoices against POs and contractual agreements, resolving discrepancies proactively.
+ Approval Process Oversight: Streamline approval workflows to ensure financial accuracy and compliance with company policies.
+ Cross-Regional Coordination: Manage billing processes for Amazon (NOAM, EMEA, LATAM, APAC), Walmart (NOAM), and BOL.com (EMEA - Netherlands) while ensuring alignment with regional financial guidelines.
+ Follow-Up & Issue Resolution: Communicate effectively with vendors, finance teams, and retail media partners to resolve billing discrepancies.
+ Data Integrity & Compliance: Maintain detailed financial records and ensure adherence to company policies.
+ Stakeholder Reporting: Prepare reports on billing activities to key internal stakeholders, ensuring transparency and strategic decision-making.
**Qualifications & Skills:**
+ Experience: 3-5 of experience in finance, billing, or invoice processing
+ Attention to Detail: Strong accuracy in financial record-keeping and reconciliation.
+ Timely Follow-Up: Proactive approach to resolving billing discrepancies and approval delays.
+ Analytical & Organizational Skills: Ability to manage large-scale financial transactions efficiently.
+ Communication: Ability to collaborate with vendors internal teams, including key financial stakeholders.
+ Technical Proficiency: Familiarity with billing systems, financial reporting tools, and Excel
+ College-degree and Proficiency in English required
Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer's, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments.
**Alternate Locations: Chennai**
Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.
Reynolds is a subsidiary of Newell Brands , one of the most transformative consumer product companies in the world. For over 100 years, the company has grown through brands they are privileged to bring to consumers worldwide. With products in nearly 200 countries, over 100+ brands and 31,000+ happy employees worldwide, Newell is committed to enhancing the lives of customers with innovative products that create moments of joy.
Named after Milton Reynolds ), entrepreneur and manufacturer of the first ball point pen, the first Reynolds pen debuted in New York at the 32nd Street store on the morning of October 29, 1945. The day the pen went on sale, an estimated 5,000 shoppers stormed the shop, and approximately 50 NYPD officers had to be dispatched for crowd control.
Beginning with the debut in 1945 of its iconic 045 writing pen, Reynolds has continued to provide high-quality writing instruments to consumers globally. Today, Reynolds is one of the most well-known brands in the Indian market with fabulous top-of-mind awareness and carries various much-in-demand products that include Trimax, Racer Gel, Jetter Classic, Brite and Champ. Reynolds Pens are now the favorite pens among millions in India and around the world.
We are seeking a Retail Media Billing Specialist to manage billing operations within a Direct Bill model for retail media agencies. This role oversees the creation of OARs (Orders, Approvals, and Requisitions), processing of Purchase Orders (POs), invoice reconciliation, and approval workflows across key platforms, including Amazon (NOAM, EMEA, LATAM, APAC), Walmart (NOAM), and BOL.com (EMEA - Netherlands). The ideal candidate possesses keen attention to detail, strong follow-up skills, and experience in financial processes within retail media. Additionally, this role involves preparing reports to key stakeholders to ensure transparency and efficiency in billing operations.
**Key Responsibilities:**
+ Direct Bill Model Management: Oversee billing processes for major retail media agencies, ensuring alignment with financial policies.
+ OAR Creation: Accurately develop and process Orders, Approvals, and Requisitions across Amazon, Walmart, and BOL.com platforms.
+ PO Generation & Tracking: Maintain purchase order workflows, ensuring efficient tracking and reconciliation.
+ Invoice Reconciliation: Validate and reconcile invoices against POs and contractual agreements, resolving discrepancies proactively.
+ Approval Process Oversight: Streamline approval workflows to ensure financial accuracy and compliance with company policies.
+ Cross-Regional Coordination: Manage billing processes for Amazon (NOAM, EMEA, LATAM, APAC), Walmart (NOAM), and BOL.com (EMEA - Netherlands) while ensuring alignment with regional financial guidelines.
+ Follow-Up & Issue Resolution: Communicate effectively with vendors, finance teams, and retail media partners to resolve billing discrepancies.
+ Data Integrity & Compliance: Maintain detailed financial records and ensure adherence to company policies.
+ Stakeholder Reporting: Prepare reports on billing activities to key internal stakeholders, ensuring transparency and strategic decision-making.
**Qualifications & Skills:**
+ Experience: 3-5 of experience in finance, billing, or invoice processing
+ Attention to Detail: Strong accuracy in financial record-keeping and reconciliation.
+ Timely Follow-Up: Proactive approach to resolving billing discrepancies and approval delays.
+ Analytical & Organizational Skills: Ability to manage large-scale financial transactions efficiently.
+ Communication: Ability to collaborate with vendors internal teams, including key financial stakeholders.
+ Technical Proficiency: Familiarity with billing systems, financial reporting tools, and Excel
+ College-degree and Proficiency in English required
Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer's, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments.
This advertiser has chosen not to accept applicants from your region.
2
Manager, General Marketing, RBS Retail Efficiency
Chennai, Tamil Nadu
Amazon
Posted 23 days ago
Job Viewed
Job Description
Description
Amazon, one the world's leaders in e-commerce is looking for a talented Marketing Manager to support rapidly growing and evolving businesses. You will support the business by managing Associate Marketing managers working on content management or catalog/ supply chain defects elimination/marketing related activities. You will work directly with program teams, Retail teams and a variety of global internal businesses and outside vendors to drive operations goals related to Amazon Catalog across several countries.
You will support multiple operations teams that work on Amazon Catalog to update and improve the detail page of the products sold by Amazon or support in solve different types of errors. Duties may include, taking part in planning, organizing and directing the work of site merchandisers or others, strategize and drive team to execute procedures on work received, to estimate time on new jobs received, to check accuracy / quality of the tasks delivered, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of the team is high. As a Marketing manager, you would be responsible for managing a team of around 10-15 AMMs reporting into you.
Key job responsibilities
Role and Responsibility:
Manage specialists and site merchandisers supporting marketing goals and in turn support internal business teams to ensure the best customer experience;
Work with various Amazon teams to support the search for automation opportunities and leverage existing technologies;
Define appropriate operational metrics aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of these metrics;
Track key metrics continuously and identify risks; call out gaps and manage resources proactively;
Plan and manage capacity to achieve business objectives. Identify opportunity areas and evaluate them on the basis of feasibility, timelines, etc;
Analyze defects and support the development of programs that fix root causes, escalating when required to drive closure;
Own structured communication with all internal (Vendor Managers, Sr. Vendor Managers) and external stakeholders;
Build and scale process-related solutions that have metric impact through multiple projects and automation; driving the adoption of solutions across teams;
Provide regular coaching and feedback to direct reports to help them individually grow functional skills and leadership capability;
Build solutions to meet the hiring needs; retain and develops talent.
Basic Qualifications
- 4+ years of professional non-internship marketing experience
- 3+ years of working with creative teams, content managers and marketers to bring brand promise to life experience
- Experience managing teams
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional marketing programs
Preferred Qualifications
- 2+ years of segmentation and developing customer profiles experience
- 2+ years of supporting quantitative and qualitative consumer research experience
- Experience using data and metrics to measure impact and determine improvements
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon, one the world's leaders in e-commerce is looking for a talented Marketing Manager to support rapidly growing and evolving businesses. You will support the business by managing Associate Marketing managers working on content management or catalog/ supply chain defects elimination/marketing related activities. You will work directly with program teams, Retail teams and a variety of global internal businesses and outside vendors to drive operations goals related to Amazon Catalog across several countries.
You will support multiple operations teams that work on Amazon Catalog to update and improve the detail page of the products sold by Amazon or support in solve different types of errors. Duties may include, taking part in planning, organizing and directing the work of site merchandisers or others, strategize and drive team to execute procedures on work received, to estimate time on new jobs received, to check accuracy / quality of the tasks delivered, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of the team is high. As a Marketing manager, you would be responsible for managing a team of around 10-15 AMMs reporting into you.
Key job responsibilities
Role and Responsibility:
Manage specialists and site merchandisers supporting marketing goals and in turn support internal business teams to ensure the best customer experience;
Work with various Amazon teams to support the search for automation opportunities and leverage existing technologies;
Define appropriate operational metrics aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of these metrics;
Track key metrics continuously and identify risks; call out gaps and manage resources proactively;
Plan and manage capacity to achieve business objectives. Identify opportunity areas and evaluate them on the basis of feasibility, timelines, etc;
Analyze defects and support the development of programs that fix root causes, escalating when required to drive closure;
Own structured communication with all internal (Vendor Managers, Sr. Vendor Managers) and external stakeholders;
Build and scale process-related solutions that have metric impact through multiple projects and automation; driving the adoption of solutions across teams;
Provide regular coaching and feedback to direct reports to help them individually grow functional skills and leadership capability;
Build solutions to meet the hiring needs; retain and develops talent.
Basic Qualifications
- 4+ years of professional non-internship marketing experience
- 3+ years of working with creative teams, content managers and marketers to bring brand promise to life experience
- Experience managing teams
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional marketing programs
Preferred Qualifications
- 2+ years of segmentation and developing customer profiles experience
- 2+ years of supporting quantitative and qualitative consumer research experience
- Experience using data and metrics to measure impact and determine improvements
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
3
Associate Marketing Manager, RBS Retail Efficiency
Chennai, Tamil Nadu
Amazon
Posted 23 days ago
Job Viewed
Job Description
Description
Are you customer centric, smart and analytical, strategic yet execution focused, entrepreneurial, and passionate about e-Commerce? Do you want to be a part of one of the fastest growing and most innovative e-commerce businesses? Are you interested in working in a high impact role? If yes, this opportunity will appeal to you. Come join our Marketing team and help define the course of the Amazon business.
Amazon's vision is to enable customers globally to find, discover, and buy anything online. Amazon.com operates along with its affiliate websites, across the globe, delighting millions of customers every day.
We are looking for a smart, metrics and results-oriented Associate Marketing Manager who will be instrumental in improving customer experience and growing our business. The Associate Marketing Manager will be responsible for ensuring the best customer/merchant experience in one or more product line(s). He/she will plan, coordinate, and create emails and pages across the site; create and analyze metrics dashboards following traffic, click through, conversion, adoption and other web metrics. He/she will report on performance and action plans to the management team, will propose, plan and execute new features and projects, partner with business and technical teams to achieve goals. He/she will help to drive feature launches and site improvements to completion by coordinating with project managers, developers, designers, and peers across the organization.
Key job responsibilities
- Handling design, tracking, merchandising and owning end to end responsibility for campaigns/initiatives.
- Tracking and analyzing customer needs based on customer behavior including searching, browsing and purchasing
- Formulating and executing the marketing plans. This includes on-site initiatives, on-ground initiatives, email and outbound programs, GTM for launches, cross-category placements, developing and executing Amazon site wide events etc.
- Designing and executing successful online customer experiences
- Identifying problems and opportunities and responding accordingly, engaging cross functional teams where necessary
- Developing and managing SEO initiatives, new traffic-driving content strategies
- Analyzing and sharing relevant metrics and best practices from the executed initiatives across the organization
- Developing, testing and analyzing new tactics to increase conversion rates and sharing them within the organization
Basic Qualifications
- 2+ years of professional non-internship marketing experience
- Experience in a marketing role
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Excellent written and verbal communication skills
- Prior experience in handling online store/marketing channels
- Bias for action and ability to prioritize
- Desire to participate in change and appreciate a dynamic environment with rapidly changing priorities
- Ability to use hard data and metrics to make and support decisions
- Demonstrate organizational skills, flexibility and ability to produce results in a fast paced environment
- Capability to meet our technical requirements, which include Excel, and the ability to learn XML basics and our in-house tools, quickly
- An understanding of and passion for e-commerce
Preferred Qualifications
- Experience in e-commerce, retail or advertising
- Prior expertise in developing content and copy
- Prior expertise in handling on-site merchandising tools
- Relevant experience in retail, marketing or communications
- MBA is a plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Are you customer centric, smart and analytical, strategic yet execution focused, entrepreneurial, and passionate about e-Commerce? Do you want to be a part of one of the fastest growing and most innovative e-commerce businesses? Are you interested in working in a high impact role? If yes, this opportunity will appeal to you. Come join our Marketing team and help define the course of the Amazon business.
Amazon's vision is to enable customers globally to find, discover, and buy anything online. Amazon.com operates along with its affiliate websites, across the globe, delighting millions of customers every day.
We are looking for a smart, metrics and results-oriented Associate Marketing Manager who will be instrumental in improving customer experience and growing our business. The Associate Marketing Manager will be responsible for ensuring the best customer/merchant experience in one or more product line(s). He/she will plan, coordinate, and create emails and pages across the site; create and analyze metrics dashboards following traffic, click through, conversion, adoption and other web metrics. He/she will report on performance and action plans to the management team, will propose, plan and execute new features and projects, partner with business and technical teams to achieve goals. He/she will help to drive feature launches and site improvements to completion by coordinating with project managers, developers, designers, and peers across the organization.
Key job responsibilities
- Handling design, tracking, merchandising and owning end to end responsibility for campaigns/initiatives.
- Tracking and analyzing customer needs based on customer behavior including searching, browsing and purchasing
- Formulating and executing the marketing plans. This includes on-site initiatives, on-ground initiatives, email and outbound programs, GTM for launches, cross-category placements, developing and executing Amazon site wide events etc.
- Designing and executing successful online customer experiences
- Identifying problems and opportunities and responding accordingly, engaging cross functional teams where necessary
- Developing and managing SEO initiatives, new traffic-driving content strategies
- Analyzing and sharing relevant metrics and best practices from the executed initiatives across the organization
- Developing, testing and analyzing new tactics to increase conversion rates and sharing them within the organization
Basic Qualifications
- 2+ years of professional non-internship marketing experience
- Experience in a marketing role
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Excellent written and verbal communication skills
- Prior experience in handling online store/marketing channels
- Bias for action and ability to prioritize
- Desire to participate in change and appreciate a dynamic environment with rapidly changing priorities
- Ability to use hard data and metrics to make and support decisions
- Demonstrate organizational skills, flexibility and ability to produce results in a fast paced environment
- Capability to meet our technical requirements, which include Excel, and the ability to learn XML basics and our in-house tools, quickly
- An understanding of and passion for e-commerce
Preferred Qualifications
- Experience in e-commerce, retail or advertising
- Prior expertise in developing content and copy
- Prior expertise in handling on-site merchandising tools
- Relevant experience in retail, marketing or communications
- MBA is a plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
4
Sr. Program Manager, Retail Efficiency Program (RBS)
Chennai, Tamil Nadu
Amazon
Posted 23 days ago
Job Viewed
Job Description
Description
RBS Retail Efficiency team is looking for Sr. Program Manager to drive defect elimination for WW Retail under Retail Efficiency program. In this role, you will be expected to partner with upstream tech and retail teams to drive automation and efficiency. This role will closely work with senior leadership team in Retail WW to drive upstream defect elimination and delivering on business KPI's. Key success factors for this role will be performance on Business goals, Vendor and Customer Experience and Cost of operations.
Candidate Profile
Candidate will have 8+ years of experience in Vendor Management and Retail Operations. Additionally, you will have program management skills with the ability to influence internal and external stakeholders and drive project execution. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable - while maintaining a good customer and business partner focus.
You will have a demonstrated record of leading projects not only at the strategic level, but also tactically by diving deeply into business and technical domains. This requires a person that is very metrics driven, yet has the vision to scale the business. The individual would be responsible for overall planning, budgeting, growth, delivery and productivity of the program. The individual would have targets on Business metrics, Operational metrics and Automation. Would engage with WW Retail teams and build customer confidence through quality delivery, robust processes and sound reporting metrics.
Key job responsibilities
Responsibilities of this leader include:
· Identify system defects requiring manual efforts downstream, partner with owner teams and designing solutions for WW Stores to eliminate them at the place of origin.
· Own and Deliver on VIP metrics like Campaign Coverage, FCF generation, incremental OPS delivered, etc. Set up review mechanisms with Retail teams to drive performance
· Drive Operational excellence through improvement in SLA's, Positive Response rates (PRR), Vendor Experience
· Lead WBR/MBR/QBR reviews for the org with Senior leadership across Retail and RBS
About the team
About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. RBS' vision is to accelerate Amazon's flywheel by fixing catalog defects and scale critical store operations function by standardization, automation and defect elimination through its selection, defect elimination, product, tech and paid selling partner support operations pillars (PSPS/AVS). The tasks handled by this group have a direct impact on Retail Cost to serve, customer buying decisions and vendor experience. This role is within Retail Efficiency program that supports both AVS and non-AVS Tier 1 vendors through providing business operations services.
Basic Qualifications
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
RBS Retail Efficiency team is looking for Sr. Program Manager to drive defect elimination for WW Retail under Retail Efficiency program. In this role, you will be expected to partner with upstream tech and retail teams to drive automation and efficiency. This role will closely work with senior leadership team in Retail WW to drive upstream defect elimination and delivering on business KPI's. Key success factors for this role will be performance on Business goals, Vendor and Customer Experience and Cost of operations.
Candidate Profile
Candidate will have 8+ years of experience in Vendor Management and Retail Operations. Additionally, you will have program management skills with the ability to influence internal and external stakeholders and drive project execution. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable - while maintaining a good customer and business partner focus.
You will have a demonstrated record of leading projects not only at the strategic level, but also tactically by diving deeply into business and technical domains. This requires a person that is very metrics driven, yet has the vision to scale the business. The individual would be responsible for overall planning, budgeting, growth, delivery and productivity of the program. The individual would have targets on Business metrics, Operational metrics and Automation. Would engage with WW Retail teams and build customer confidence through quality delivery, robust processes and sound reporting metrics.
Key job responsibilities
Responsibilities of this leader include:
· Identify system defects requiring manual efforts downstream, partner with owner teams and designing solutions for WW Stores to eliminate them at the place of origin.
· Own and Deliver on VIP metrics like Campaign Coverage, FCF generation, incremental OPS delivered, etc. Set up review mechanisms with Retail teams to drive performance
· Drive Operational excellence through improvement in SLA's, Positive Response rates (PRR), Vendor Experience
· Lead WBR/MBR/QBR reviews for the org with Senior leadership across Retail and RBS
About the team
About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. RBS' vision is to accelerate Amazon's flywheel by fixing catalog defects and scale critical store operations function by standardization, automation and defect elimination through its selection, defect elimination, product, tech and paid selling partner support operations pillars (PSPS/AVS). The tasks handled by this group have a direct impact on Retail Cost to serve, customer buying decisions and vendor experience. This role is within Retail Efficiency program that supports both AVS and non-AVS Tier 1 vendors through providing business operations services.
Basic Qualifications
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
5
Subject Matter Expert, Retail Efficiency
Chennai, Tamil Nadu
Amazon
Posted 23 days ago
Job Viewed
Job Description
Description
The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team's primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience.
The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business.
Key job responsibilities
1. Develop strategies for continuous improvement in process and customer quality.
2. Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities.
3. Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects
4. Able to drill into large amounts of data and extract meaningful business metrics.
5. Perform data analysis on trends observed and recommend solutions to the product and Business teams
6. Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
7. Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence.
8. Establishes key reports for functional area
9. Able to write , well-structured and detail-oriented documents in a clear, concise and audience-specific format
The candidate is/has:
1. Aptitude and interest for Upstream Defect Elimination.
2. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines
3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision
About the team
The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
Basic Qualifications
- 1+ years of program or project management experience
- Experience using data to influence business decisions
- 1+ years of interacting with customers/stake holders experience
- Bachelor's degree
- Knowledge of MS office.
- Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects.
Preferred Qualifications
- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience back office operations, escalation management and troubleshooting environments
- Experience working in e-commerce / retail / supply chain / financial services business
- Worked in a global client facing role.
- Six sigma green belt certified
- ISO 9001 lead auditor certified
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team's primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience.
The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business.
Key job responsibilities
1. Develop strategies for continuous improvement in process and customer quality.
2. Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities.
3. Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects
4. Able to drill into large amounts of data and extract meaningful business metrics.
5. Perform data analysis on trends observed and recommend solutions to the product and Business teams
6. Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
7. Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence.
8. Establishes key reports for functional area
9. Able to write , well-structured and detail-oriented documents in a clear, concise and audience-specific format
The candidate is/has:
1. Aptitude and interest for Upstream Defect Elimination.
2. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines
3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision
About the team
The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
Basic Qualifications
- 1+ years of program or project management experience
- Experience using data to influence business decisions
- 1+ years of interacting with customers/stake holders experience
- Bachelor's degree
- Knowledge of MS office.
- Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects.
Preferred Qualifications
- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience back office operations, escalation management and troubleshooting environments
- Experience working in e-commerce / retail / supply chain / financial services business
- Worked in a global client facing role.
- Six sigma green belt certified
- ISO 9001 lead auditor certified
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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6
Subject Matter Expert, Retail Efficiency
Chennai, Tamil Nadu
Amazon
Posted 23 days ago
Job Viewed
Job Description
Description
The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team's primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience.
The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business.
Key job responsibilities
1. Develop strategies for continuous improvement in process and customer quality.
2. Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities.
3. Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects
4. Able to drill into large amounts of data and extract meaningful business metrics.
5. Perform data analysis on trends observed and recommend solutions to the product and Business teams
6. Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
7. Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence.
8. Establishes key reports for functional area
9. Able to write , well-structured and detail-oriented documents in a clear, concise and audience-specific format
The candidate is/has:
1. Aptitude and interest for Upstream Defect Elimination.
2. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines
3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision
About the team
The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
Basic Qualifications
- 1+ years of program or project management experience
- Experience using data to influence business decisions
- 1+ years of interacting with customers/stake holders experience
- Bachelor's degree
- Knowledge of MS office.
- Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects.
Preferred Qualifications
- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience back office operations, escalation management and troubleshooting environments
- Experience working in e-commerce / retail / supply chain / financial services business
- Worked in a global client facing role.
- Six sigma green belt certified
- ISO 9001 lead auditor certified
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team's primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience.
The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business.
Key job responsibilities
1. Develop strategies for continuous improvement in process and customer quality.
2. Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities.
3. Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects
4. Able to drill into large amounts of data and extract meaningful business metrics.
5. Perform data analysis on trends observed and recommend solutions to the product and Business teams
6. Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
7. Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence.
8. Establishes key reports for functional area
9. Able to write , well-structured and detail-oriented documents in a clear, concise and audience-specific format
The candidate is/has:
1. Aptitude and interest for Upstream Defect Elimination.
2. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines
3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision
About the team
The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
Basic Qualifications
- 1+ years of program or project management experience
- Experience using data to influence business decisions
- 1+ years of interacting with customers/stake holders experience
- Bachelor's degree
- Knowledge of MS office.
- Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects.
Preferred Qualifications
- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience back office operations, escalation management and troubleshooting environments
- Experience working in e-commerce / retail / supply chain / financial services business
- Worked in a global client facing role.
- Six sigma green belt certified
- ISO 9001 lead auditor certified
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
7
Manager, General Marketing, RBS Retail Efficiency
Chennai, Tamil Nadu
Amazon
Posted 23 days ago
Job Viewed
Job Description
Description
Amazon, one the world's leaders in e-commerce is looking for a talented Marketing Manager to support rapidly growing and evolving businesses. You will support the business by managing L4 Associate Marketing managers working on content management or catalog/ supply chain defects elimination/marketing related activities. You will work directly with program teams, Retail teams and a variety of global internal businesses and outside vendors to drive operations goals related to Amazon Catalog across several countries.
You will support multiple operations teams that work on Amazon Catalog to update and improve the detail page of the products sold by Amazon or support in solve different types of errors. Duties may include, taking part in planning, organizing and directing the work of site merchandisers or others, strategize and drive team to execute procedures on work received, to estimate time on new jobs received, to check accuracy / quality of the tasks delivered, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of the team is high. As an operations manager, you would be responsible for managing a team of around 10-15 L4 AMMs reporting into you.
Key job responsibilities
Role and Responsibility:
Manage specialists and L4 site merchandisers supporting marketing goals and in turn support internal business teams to ensure the best customer experience;
Work with various Amazon teams to support the search for automation opportunities and leverage existing technologies;
Define appropriate operational metrics aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of these metrics;
Track key metrics continuously and identify risks; call out gaps and manage resources proactively;
Plan and manage capacity to achieve business objectives. Identify opportunity areas and evaluate them on the basis of feasibility, timelines, etc;
Analyze defects and support the development of programs that fix root causes, escalating when required to drive closure;
Own structured communication with all internal (Vendor Managers, Sr. Vendor Managers) and external stakeholders;
Build and scale process-related solutions that have metric impact through multiple projects and automation; driving the adoption of solutions across teams;
Provide regular coaching and feedback to direct reports to help them individually grow functional skills and leadership capability;
Build solutions to meet the hiring needs; retain and develops talent.
Basic Qualifications
- 4+ years of professional non-internship marketing experience
- 3+ years of working with creative teams, content managers and marketers to bring brand promise to life experience
- Experience managing teams
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional marketing programs
Preferred Qualifications
- 2+ years of segmentation and developing customer profiles experience
- 2+ years of supporting quantitative and qualitative consumer research experience
- Experience using data and metrics to measure impact and determine improvements
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon, one the world's leaders in e-commerce is looking for a talented Marketing Manager to support rapidly growing and evolving businesses. You will support the business by managing L4 Associate Marketing managers working on content management or catalog/ supply chain defects elimination/marketing related activities. You will work directly with program teams, Retail teams and a variety of global internal businesses and outside vendors to drive operations goals related to Amazon Catalog across several countries.
You will support multiple operations teams that work on Amazon Catalog to update and improve the detail page of the products sold by Amazon or support in solve different types of errors. Duties may include, taking part in planning, organizing and directing the work of site merchandisers or others, strategize and drive team to execute procedures on work received, to estimate time on new jobs received, to check accuracy / quality of the tasks delivered, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of the team is high. As an operations manager, you would be responsible for managing a team of around 10-15 L4 AMMs reporting into you.
Key job responsibilities
Role and Responsibility:
Manage specialists and L4 site merchandisers supporting marketing goals and in turn support internal business teams to ensure the best customer experience;
Work with various Amazon teams to support the search for automation opportunities and leverage existing technologies;
Define appropriate operational metrics aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of these metrics;
Track key metrics continuously and identify risks; call out gaps and manage resources proactively;
Plan and manage capacity to achieve business objectives. Identify opportunity areas and evaluate them on the basis of feasibility, timelines, etc;
Analyze defects and support the development of programs that fix root causes, escalating when required to drive closure;
Own structured communication with all internal (Vendor Managers, Sr. Vendor Managers) and external stakeholders;
Build and scale process-related solutions that have metric impact through multiple projects and automation; driving the adoption of solutions across teams;
Provide regular coaching and feedback to direct reports to help them individually grow functional skills and leadership capability;
Build solutions to meet the hiring needs; retain and develops talent.
Basic Qualifications
- 4+ years of professional non-internship marketing experience
- 3+ years of working with creative teams, content managers and marketers to bring brand promise to life experience
- Experience managing teams
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional marketing programs
Preferred Qualifications
- 2+ years of segmentation and developing customer profiles experience
- 2+ years of supporting quantitative and qualitative consumer research experience
- Experience using data and metrics to measure impact and determine improvements
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
8
Subject Matter Expert, Retail Efficiency
Chennai, Tamil Nadu
Amazon
Posted 23 days ago
Job Viewed
Job Description
Description
The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team's primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience.
The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business.
Key job responsibilities
1. Develop strategies for continuous improvement in process and customer quality.
2. Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities.
3. Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects
4. Able to drill into large amounts of data and extract meaningful business metrics.
5. Perform data analysis on trends observed and recommend solutions to the product and Business teams
6. Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
7. Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence.
8. Establishes key reports for functional area
9. Able to write , well-structured and detail-oriented documents in a clear, concise and audience-specific format
The candidate is/has:
1. Aptitude and interest for Upstream Defect Elimination.
2. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines
3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision
About the team
The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
Basic Qualifications
- Experience using data to influence business decisions
- 1+ years of interacting with customers/stake holders experience
- Bachelor's degree
- Knowledge of MS office.
- Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects.
Preferred Qualifications
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience working in e-commerce / retail / supply chain / financial services business
- Knowledge of SQL or Python
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team's primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience.
The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business.
Key job responsibilities
1. Develop strategies for continuous improvement in process and customer quality.
2. Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities.
3. Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects
4. Able to drill into large amounts of data and extract meaningful business metrics.
5. Perform data analysis on trends observed and recommend solutions to the product and Business teams
6. Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
7. Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence.
8. Establishes key reports for functional area
9. Able to write , well-structured and detail-oriented documents in a clear, concise and audience-specific format
The candidate is/has:
1. Aptitude and interest for Upstream Defect Elimination.
2. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines
3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision
About the team
The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
Basic Qualifications
- Experience using data to influence business decisions
- 1+ years of interacting with customers/stake holders experience
- Bachelor's degree
- Knowledge of MS office.
- Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects.
Preferred Qualifications
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience working in e-commerce / retail / supply chain / financial services business
- Knowledge of SQL or Python
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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