14 Run Intern jobs in India

Run Intern

Pune, Maharashtra Ivalua

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Job Description

**RUN Intern**

This is an exciting opportunity for a Customer Application Engineer. This is an Internship position in the RUN Team at Ivalua. You will be first point of contact for Clients who have implemented Ivalua Solution and are engaged with us in the Maintenance / Support (post go live) workstream.

**About Ivalua**

Ivalua is developing a new generation of Procurement technology products. A "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Procure-to-Pay solutions include automating configured workflows to request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration.

**About the Team**:
Our team works hard, plays hard and enjoys all indoor and outdoor activities that the company organizes from time to time, so that you can focus, work collaboratively, and be at your creative best.

**Key Responsibilities**:

- Manage the customer relationship. Gather business requirements and analyze the impact on the implemented solution. Advise Customers on procurement leading practices and configuration management.
- Use Ivalua Buyer technical framework (C#.NET & SQL) to configure and customize Ivalua Buyer solution to meet specific business requirements
- Reverse engineering and debugging to solve project issues throughout all phases of the implementation cycle
- Develop advanced configuration knowledge and show strong technical creativity skills to leverage configuration features in order to limit custom code
- Interact with R&D team for product features
- Manage deliveries and solve technical operational issues
- Contribute to peer code review

**Skills You Need to Succeed**:

- 0-6 months of experience in software development, primarily in C#,.NET and SQL Server
- Ability to understand complex functional and technical environments and communicate technical concepts to non-technical people
- Serve as mentor to colleagues and project teams
- Comfortable looking for configuration solutions versus new coding and development
- Functional knowledge of SRM, Supply Chain, and/or Procurement is a plus
- Manage client relationships, self-driven, results oriented, strong leadership and exceptional communication skills
- Occasional travel and on call requirements
- You will go through Ivalua's certification process to learn the Product.

**Preferred Education**:

- Bachelor (BS) degree in Computer Science, Software Engineering or a closely related field or foreign equivalent

Join Ivalua today and procure a great future for your career!
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RUN Intern

Pune, Maharashtra Ivalua

Posted today

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Job Description

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

This advertiser has chosen not to accept applicants from your region.

Run Intern

Pune, Maharashtra Ivalua

Posted today

Job Viewed

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Job Description

**RUN Intern**

This is an exciting opportunity for a Customer Application Engineer. This is an Internship position in the RUN Team at Ivalua. You will be first point of contact for Clients who have implemented Ivalua Solution and are engaged with us in the Maintenance / Support (post go live) workstream.

**About Ivalua**

Ivalua is developing a new generation of Procurement technology products. A "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Procure-to-Pay solutions include automating configured workflows to request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration.

**About the Team**:
Our team works hard, plays hard and enjoys all indoor and outdoor activities that the company organizes from time to time, so that you can focus, work collaboratively, and be at your creative best.

**Key Responsibilities**:

- Manage the customer relationship. Gather business requirements and analyze the impact on the implemented solution. Advise Customers on procurement leading practices and configuration management.
- Use Ivalua Buyer technical framework (C#.NET & SQL) to configure and customize Ivalua Buyer solution to meet specific business requirements
- Reverse engineering and debugging to solve project issues throughout all phases of the implementation cycle
- Develop advanced configuration knowledge and show strong technical creativity skills to leverage configuration features in order to limit custom code
- Interact with R&D team for product features
- Manage deliveries and solve technical operational issues
- Contribute to peer code review

**Skills You Need to Succeed**:

- 0-6 months of experience in software development, primarily in C#,.NET and SQL Server
- Ability to understand complex functional and technical environments and communicate technical concepts to non-technical people
- Serve as mentor to colleagues and project teams
- Comfortable looking for configuration solutions versus new coding and development
- Functional knowledge of SRM, Supply Chain, and/or Procurement is a plus
- Manage client relationships, self-driven, results oriented, strong leadership and exceptional communication skills
- Occasional travel and on call requirements
- You will go through Ivalua's certification process to learn the Product.

**Preferred Education**:

- Bachelor (BS) degree in Computer Science, Software Engineering or a closely related field or foreign equivalent

Join Ivalua today and procure a great future for your career!
This advertiser has chosen not to accept applicants from your region.

Integrated Logistics Run Engineer

Gurugram, Uttar Pradesh Kuehne+Nagel

Posted 5 days ago

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Job Description

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
**How you create impact**
The Engineer Run Team helps shape and execute the service strategy for the customer, ensuring targets for quality, cost, and timing are met or exceeded. They challenge existing and proposed solutions to drive innovation, enhance efficiency, improve service quality and sustainability, and deliver a better customer experience.
Customer Satisfaction & Experience
+ Continuously enhance customer satisfaction as a driver for business and scope growth.
+ Serves as the overarching goal supported by all other objectives.
Seamless Operations
+ Continuously assess and improve support efforts and system stability.
+ Maintain and enhance operational standards and blueprints.
+ Provide feedback to product and architecture governance to drive system reliability.
Operational Efficiency
+ Improve operational processes and Customer Data Management (CDM).
+ Support development and implementation of ops standards and onboarding blueprints.
+ Provide input on future product enhancements to increase efficiency.
Digital Experience (Feature & Service Roll-Out)
+ Promote digital supply chain solutions across customers.
+ Evaluate new digital features/services based on customer benefits.
+ Manage customer-specific digital roll-outs.
+ Provide feedback for product development and support continuous learning.
Business Agility (Change Request Execution)
+ Ensure accurate planning and execution of change requests (CRs).
+ Handle requirement gathering, assessment, design, documentation, validation, training, and go-live support.
+ Manage hypercare and support continuous improvement via retrospectives.
GDP / GxP Compliance
+ Ensure compliance with GxP and GDP guidelines, quality agreements, and regulatory standards.
+ Oversee documentation practices, ensuring accuracy and quality of records.
+ Adhere to relevant KN product standards (e.g., KN Pharma Chain, Battery Chain).
**What we would like you to bring**
+ 5+ years of experience in 4PL services and logistics operations.
+ Expertise in project management, change management, and management reporting.
+ Strong knowledge of finance processes in logistics and supply chains.
+ Skilled in proposing and implementing digital solutions.
+ Experienced in managing relationships with high-level customer stakeholders.
+ Deep understanding of logistics processes and operational workflows.
+ Led Quarterly Business Reviews (QBRs) and service delivery initiatives.
+ Proven ability to align operational delivery with customer satisfaction and strategic goals.
**What's in it for you**
At Kuehne + Nagel, we seek professionals with over 5 years of experience in 4PL logistics, strong project and change management skills, and a solid understanding of finance processes. You should be passionate about driving digital innovation, improving operational efficiency, and delivering exceptional customer experiences. A background in stakeholder management and conducting service reviews like QBRs is essential. We value individuals who challenge the status quo and contribute to continuous improvement while ensuring compliance with industry standards. If you're motivated by impact, innovation, and excellence in logistics, you'll thrive with us.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
This advertiser has chosen not to accept applicants from your region.

Integrated Logistics Run Engineer

Gurugram, Uttar Pradesh Kuehne+Nagel

Posted today

Job Viewed

Tap Again To Close

Job Description

JOB DESCRIPTION

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

The Engineer Run Team helps shape and execute the service strategy for the customer, ensuring targets for quality, cost, and timing are met or exceeded. They challenge existing and proposed solutions to drive innovation, enhance efficiency, improve service quality and sustainability, and deliver a better customer experience.

Customer Satisfaction & Experience

  • Continuously enhance customer satisfaction as a driver for business and scope growth.
  • Serves as the overarching goal supported by all other objectives.
  • Seamless Operations

  • Continuously assess and improve support efforts and system stability.
  • Maintain and enhance operational standards and blueprints.
  • Provide feedback to product and architecture governance to drive system reliability.
  • Operational Efficiency

  • Improve operational processes and Customer Data Management (CDM).
  • Support development and implementation of ops standards and onboarding blueprints.
  • Provide input on future product enhancements to increase efficiency.
  • Digital Experience (Feature & Service Roll-Out)

  • Promote digital supply chain solutions across customers.
  • Evaluate new digital features/services based on customer benefits.
  • Manage customer-specific digital roll-outs.
  • Provide feedback for product development and support continuous learning.
  • Business Agility (Change Request Execution)

  • Ensure accurate planning and execution of change requests (CRs).
  • Handle requirement gathering, assessment, design, documentation, validation, training, and go-live support.
  • Manage hypercare and support continuous improvement via retrospectives.
  • GDP / GxP Compliance

  • Ensure compliance with GxP and GDP guidelines, quality agreements, and regulatory standards.
  • Oversee documentation practices, ensuring accuracy and quality of records.
  • Adhere to relevant KN product standards (., KN Pharma Chain, Battery Chain).
  • What we would like you to bring

  • 5+ years of experience in 4PL services and logistics operations.
  • Expertise in project management, change management, and management reporting.
  • Strong knowledge of finance processes in logistics and supply chains.
  • Skilled in proposing and implementing digital solutions.
  • Experienced in managing relationships with high-level customer stakeholders.
  • Deep understanding of logistics processes and operational workflows.
  • Led Quarterly Business Reviews (QBRs) and service delivery initiatives.
  • Proven ability to align operational delivery with customer satisfaction and strategic goals.
  • What's in it for you

    At Kuehne + Nagel, we seek professionals with over 5 years of experience in 4PL logistics, strong project and change management skills, and a solid understanding of finance processes. You should be passionate about driving digital innovation, improving operational efficiency, and delivering exceptional customer experiences. A background in stakeholder management and conducting service reviews like QBRs is essential. We value individuals who challenge the status quo and contribute to continuous improvement while ensuring compliance with industry standards. If you're motivated by impact, innovation, and excellence in logistics, you'll thrive with us.

    Who we are

    Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

    As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

    We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

    This advertiser has chosen not to accept applicants from your region.

    Senior Software Engineer - Run Management

    Bengaluru, Karnataka Rippling

    Posted today

    Job Viewed

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    Job Description

    About Rippling

    Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

    Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

    Based in San Francisco, CA, Rippling has raised $1. 8B+ from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

    We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.




    About the Team

    The Payroll Run Management team is the automation engine powering Rippling's Global Payroll operations. We ensure millions of employees across 40+ countries get paid accurately and on time through automated systems.

    We own the complete payroll run lifecycle (a payroll run is a batch process that calculates and processes payroll for a group of employees for a specific pay period) - from automatic creation to final processing. Our systems orchestrate complex payroll scenarios (regular runs, terminations, corrections, severance) across different countries, currencies, and compliance requirements. We also manage multiple internal integrations with HRIS systems, Filings, Benefits and other internal payroll components to ensure seamless data flow and processing.

    We've built intelligent automation that runs 24/7, processing payroll with minimal manual intervention while maintaining strict compliance and audit requirements. We're a mission-critical team where reliability is paramount - every line of code directly impacts people's livelihoods. We solve fascinating problems at the intersection of financial systems, international compliance, and large-scale automation, building fault-tolerant pipelines that handle complex scenarios while scaling globally.

    About the role

    Are you looking to be in a role where you can have a significant impact on the company's growth and success? Does the prospect of making the most pragmatic technical decisions, which will drastically shape the future of the products excite you? The Global Payroll organization is looking for a seasoned Senior Software Engineer to join the Payroll Run Management team - one of the most critical and strategic teams powering Rippling's payroll infrastructure that ensures millions of employees across 40+ countries get paid accurately and on time.


    • Own complete feature development for payroll run systems, from initial design through implementation and post-launch improvements
    • Architect and build systems that orchestrate complex payroll scenarios (regular payroll runs, corrections, terminations, etc.) across multiple countries and compliance requirements
    • Manage complex integrations with HRIS systems, Filings, Benefits and other internal payroll components to ensure seamless data flow and processing
    • Lead incident response and on-call responsibilities as an incident commander for payroll systems, performing postmortem analysis across multiple stacks and driving action items to completion to prevent future failures.
    • Collaborate cross-functionally with Product Management, Support, other engineering teams and international teams to deliver critical payroll capabilities
    • Mentor junior engineers and drive engineering excellence standards around code quality, testing and system reliability across the team
    • Shape product direction by working directly with stakeholders to understand complex international payroll requirements and translate them into scalable technical solutions

    Qualifications

    • 7+ years of professional work experience in a high paced environment building large-scale systems
    • Strong expertise in Python and Django - essential for building services in our payroll infrastructure
    • Experience with MongoDB and designing scalable database architectures for high volume financial data
    • Proven track record in building fault tolerant systems that require 99.99%+ uptime and handle mission-critical operations
    • Strong CS fundamentals and data structures knowledge with a keen eye for writing optimized, performant code
    • Strong debugging and problem-solving skills - ability to diagnose and resolve complex issues autonomously in distributed systems
    • Ability to thrive in ambiguous environments by identifying areas of impact and independently pursuing solutions
    • Knowledge of workflow orchestration and state management for complex multi-step processes





    PI31ed4a4bdea0-30511-38344223

    This advertiser has chosen not to accept applicants from your region.

    Senior Delivery Manager- Run Team

    Gurgaon, Haryana Alight

    Posted today

    Job Viewed

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    Job Description

    Job Description:

    Senior Delivery Manager (Production Support and DevOps)

    The person is responsible for ensuring the smooth and reliable operation of production systems and applications, acting as a point of contact for incidents and ensuring the efficient resolution of issues. They also play a key role in incident management, root cause analysis, and continuous improvement efforts. The person should have excellent leadership and people management skills and should be able to lead a large team of Production Support and DevOps Engineers.

    Key roles and responsibilities:

    Incident Management and Support:

    Monitoring and Troubleshooting: Continuously monitor systems and applications for performance issues, incidents, and alerts, and proactively respond to incidents. 

    Issue Resolution: Diagnose and resolve production issues using advanced troubleshooting techniques. 

    Root Cause Analysis: Perform in-depth analysis to identify the root causes of incidents and prevent recurrence. 

    Documentation and Communication: Create and maintain documentation related to production issues and resolutions, and effectively communicate with stakeholders, including development and operations teams. 

    Incident Management: Oversee the incident management process, including prioritization, escalation, and resolution, ensuring timely and effective incident resolution. 

    System Performance and Optimization:

    Performance Monitoring: Monitor system performance metrics, identify bottlenecks, and recommend solutions for performance optimization. 

    Process Improvement: Implement and maintain processes and procedures to improve production support efficiency and reduce downtime. 

    Automation: Identify and implement automation opportunities to streamline repetitive tasks and reduce manual effort. 

    Data Analysis: Analyze data related to production performance, incident trends, and support requests to identify areas for improvement and optimization. 

    Cross-Functional Collaboration:

    Collaboration with Development and Operations: Work closely with development, operations, and other relevant teams to ensure seamless software deployment and integration. 

    Communication and Reporting: Provide regular reports on system performance, incident status, and support metrics to senior management and stakeholders. 

    On-Call Support: Participate in on-call rotations and respond to production issues after business hours. 

    Other Responsibilities:

    Training and Documentation: Develop and deliver training materials and documentation to support production support teams. 

    Process Improvement: Identify and implement improvements to production support processes and procedures. 

    Knowledge Management: Maintain and update knowledge databases and documentation to support troubleshooting and incident resolution. 

    Continuous Improvement: Drive continuous improvement initiatives to enhance the overall efficiency and reliability of production support. 

    Technical Skills:

    Excellent knowledge of ServiceNow, NewRelic, AWS Cloud, Application, System, Network, Cloud and DevOps.

    Experience:

    12+ years

    Certification:

    ITIL, AWS Certification are desired

    We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
     

    This advertiser has chosen not to accept applicants from your region.

    Senior Software Engineer - Run Management

    Bengaluru, Karnataka Rippling

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    About Rippling

    Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

    Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

    Based in San Francisco, CA, Rippling has raised $1. 8B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

    We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.



    About the Team The Payroll Run Management team is the automation engine powering Rippling's Global Payroll operations. We ensure millions of employees across 40+ countries get paid accurately and on time through automated systems. We own the complete payroll run lifecycle (a payroll run is a batch process that calculates and processes payroll for a group of employees for a specific pay period) - from automatic creation to final processing. Our systems orchestrate complex payroll scenarios (regular runs, terminations, corrections, severance) across different countries, currencies, and compliance requirements. We also manage multiple internal integrations with HRIS systems, Filings, Benefits and other internal payroll components to ensure seamless data flow and processing.We've built intelligent automation that runs 24/7, processing payroll with minimal manual intervention while maintaining strict compliance and audit requirements. We're a mission-critical team where reliability is paramount - every line of code directly impacts people's livelihoods. We solve fascinating problems at the intersection of financial systems, international compliance, and large-scale automation, building fault-tolerant pipelines that handle complex scenarios while scaling globally. About The Role

    You’ll be part of the Travel team, helping to define the future of corporate travel through the Rippling Platform’s integrated solutions. As part of Rippling’s Spend Suite—which also includes corporate cards, expense management, procurement, and bill pay—the Travel team is integral to our all-in-one solution for managing corporate spending.

    Our customers value the seamless integration of corporate cards, expense management, and accounting automation, with travel management as the next frontier. Our mission is to build the best travel management platform for employees, finance teams, and travel managers alike. Currently in its alpha phase, the travel product is set to launch in 2025.

    About the role

    Are you looking to be in a role where you can have a significant impact on the company's growth and success? Does the prospect of making the most pragmatic technical decisions, which will drastically shape the future of the products excite you? The Global Payroll organization is looking for a seasoned Senior Software Engineer to join the Payroll Run Management team - one of the most critical and strategic teams powering Rippling's payroll infrastructure that ensures millions of employees across 40+ countries get paid accurately and on time.


    • Own complete feature development for payroll run systems, from initial design through implementation and post-launch improvements
    • Architect and build systems that orchestrate complex payroll scenarios (regular payroll runs, corrections, terminations, etc.) across multiple countries and compliance requirements
    • Manage complex integrations with HRIS systems, Filings, Benefits and other internal payroll components to ensure seamless data flow and processing
    • Lead incident response and on-call responsibilities as an incident commander for payroll systems, performing postmortem analysis across multiple stacks and driving action items to completion to prevent future failures.
    • Collaborate cross-functionally with Product Management, Support, other engineering teams and international teams to deliver critical payroll capabilities
    • Mentor junior engineers and drive engineering excellence standards around code quality, testing and system reliability across the team
    • Shape product direction by working directly with stakeholders to understand complex international payroll requirements and translate them into scalable technical solutions
    Qualifications
    • 7+ years of professional work experience in a high paced environment building large-scale systems
    • Strong expertise in Python and Django - essential for building services in our payroll infrastructure
    • Experience with MongoDB and designing scalable database architectures for high volume financial data
    • Proven track record in building fault tolerant systems that require 99.99%+ uptime and handle mission-critical operations
    • Strong CS fundamentals and data structures knowledge with a keen eye for writing optimized, performant code
    • Strong debugging and problem-solving skills - ability to diagnose and resolve complex issues autonomously in distributed systems
    • Ability to thrive in ambiguous environments by identifying areas of impact and independently pursuing solutions
    • Knowledge of workflow orchestration and state management for complex multi-step processes
    This advertiser has chosen not to accept applicants from your region.
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    Eng. I, Infra Run & Stability

    Hyderabad, Andhra Pradesh OppenheimerFunds Distributor, Inc

    Posted today

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    Job Description

    Description

    Key Responsibilities / Duties :

    SUPPORT

  • Support the 24/7 Investment Operations
  • Perform Business Ready Checks for critical applications and Batch jobs
  • take necessary action on the failures and report as appropriate
  • provide L1 support for all application related incidents/task/requests
  • Perform NOC Responsibilities and Monitoring tasks
  • Actively participate in transition of work form L2 to L1
  • Complete necessary document reviews and assist in transition process
  • Perform self-access reviews as part of transition
  • Perform troubleshooting as per the knowledge articles and suggest improvements
  • Suggest ideas to improve the current process by lateral thinking and innovation
  • OTHER -

  • Attend scheduled meetings with Team Lead/Department/Town Hall representation
  • Become familiar with company methodologies
  • Actively participate with Team Lead in creating personal development plan
  • Provide the Team Lead with ideas to enhance or improve team processes and procedures and ensure agreed procedures are followed
  • Attend scheduled training sessions
  • Administrative activities – time sheets/compliance requests
  • Working Conditions:  

  • 24/7 working conditions, rotational shifts
  • Hours may include evenings and/or weekends
  • Work Experience / Knowledge:

  • 0-1 Years of working Experience as L1 support/ Production Support for Applications
  • Knowledge on Investment Operations is an added advantage 
  • Knowledge on Batch Processing and Autosys is an added advantage
  • Knowledge on database queries required
  • Knowledge on ITSM tools such as ServiceNow or Remedy is an added advantage
  • Inter-Personal Skills / Other Attributes Required:

  • Excellent verbal and written communication skills
  • Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment
  • Strong problem solving capabilities with an analytical, methodical approach
  • Have a proactive approach to identify trends and take necessary action
  • Must demonstrate a strong customer focused attitude and understand the fundamentals of customer experience
  • Must have good professional communication skills to enhance customer experience
  • Have a strong desire to learn and progress
  • Must have good organizational and planning skills, able to work under pressure and multi-task
  • Willingness to listen to business partners
  • Formal Education: (minimum requirement to perform job duties)

  • B TECH CSE and IT 2025 Passed out
  • We are passionate about our clients’ success
  • Working together, we achieve more
  • We believe in the continuous pursuit of performance excellence
  • We earn trust by acting with integrity
  • People are the foundation of our success
  • Full Time / Part Time

    Full time

    Worker Type

    Employee

    Job Exempt (Yes / No)

    No

    Workplace Model


    At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. 

    Why Invesco

    In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. 

    We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).

    What’s in it for you? 

    As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. 

    Our benefit policy includes but not limited to: 

  • Competitive Compensation 
  • Flexible, Hybrid Work 
  • 30 days’ Annual Leave + Public Holidays 
  • Life Insurance 
  • Retirement Planning 
  • Group Personal Accident Insurance 
  • Medical Insurance for Employee and Family 
  • Annual Health Check-up 
  • 26 weeks Maternity Leave 
  • Paternal Leave 
  • Adoption Leave 
  • Near site Childcare Facility 
  • Employee Assistance Program 
  • Study Support 
  • Employee Stock Purchase Plan 
  • ESG Commitments and Goals 
  • Business Resource Groups 
  • Career Development Programs 
  • Mentoring Programs 
  • Invesco Cares 
  • Dress for your Day 
  • In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. 

    To know more about us 

    About Invesco:

    About our Culture:

    About our D&I policy:

    About our CR program:

    Apply for the role @ Invesco Careers :

    This advertiser has chosen not to accept applicants from your region.

    Senior Delivery Manager- Run Team

    Chennai, Tamil Nadu Alight

    Posted today

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    Job Description

    Job Description:

    Senior Delivery Manager (Production Support and DevOps)

    The person is responsible for ensuring the smooth and reliable operation of production systems and applications, acting as a point of contact for incidents and ensuring the efficient resolution of issues. They also play a key role in incident management, root cause analysis, and continuous improvement efforts. The person should have excellent leadership and people management skills and should be able to lead a large team of Production Support and DevOps Engineers.

    Key roles and responsibilities:

    Incident Management and Support:

    Monitoring and Troubleshooting: Continuously monitor systems and applications for performance issues, incidents, and alerts, and proactively respond to incidents. 

    Issue Resolution: Diagnose and resolve production issues using advanced troubleshooting techniques. 

    Root Cause Analysis: Perform in-depth analysis to identify the root causes of incidents and prevent recurrence. 

    Documentation and Communication: Create and maintain documentation related to production issues and resolutions, and effectively communicate with stakeholders, including development and operations teams. 

    Incident Management: Oversee the incident management process, including prioritization, escalation, and resolution, ensuring timely and effective incident resolution. 

    System Performance and Optimization:

    Performance Monitoring: Monitor system performance metrics, identify bottlenecks, and recommend solutions for performance optimization. 

    Process Improvement: Implement and maintain processes and procedures to improve production support efficiency and reduce downtime. 

    Automation: Identify and implement automation opportunities to streamline repetitive tasks and reduce manual effort. 

    Data Analysis: Analyze data related to production performance, incident trends, and support requests to identify areas for improvement and optimization. 

    Cross-Functional Collaboration:

    Collaboration with Development and Operations: Work closely with development, operations, and other relevant teams to ensure seamless software deployment and integration. 

    Communication and Reporting: Provide regular reports on system performance, incident status, and support metrics to senior management and stakeholders. 

    On-Call Support: Participate in on-call rotations and respond to production issues after business hours. 

    Other Responsibilities:

    Training and Documentation: Develop and deliver training materials and documentation to support production support teams. 

    Process Improvement: Identify and implement improvements to production support processes and procedures. 

    Knowledge Management: Maintain and update knowledge databases and documentation to support troubleshooting and incident resolution. 

    Continuous Improvement: Drive continuous improvement initiatives to enhance the overall efficiency and reliability of production support. 

    Technical Skills:

    Excellent knowledge of ServiceNow, NewRelic, AWS Cloud, Application, System, Network, Cloud and DevOps.

    Experience:

    12+ years

    Certification:

    ITIL, AWS Certification are desired

    We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
     

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    AVP - Enterprise Data Platform Run Manager

    M&G

    Posted today

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    Job Description

    Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

    Job Description

    Job Title

    Assistant Vice President – Platform Run Management

    Grade

    2A

    Level

    Assistant Vice President

    Job Function

    Technology Platform

    Job Sub Function

    Corporate Functions Technology

    Reports to

    VP – Head of Data Engineering (3B)

    Location

    Mumbai

    Business Area

    M&G Global Services

    Overall Job Purpose

    As a data platform run manager, you will be responsible for the smooth operations of our data run service for a heightened level of customer satisfaction along with driving backlog of platform improvements. This includes leading a team of service professionals/data engineers to deliver outstanding service experiences while optimising efficiency and productivity. You will also manage service contracts, track performance metrics and handle all requests within the deadline.
     

    We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles.

    Primary Key Responsibilities (Top 3-5 KRA)

  • Leading and managing the data platform run, ensuring efficient service delivery and customer satisfaction.
  • Leading a team of data engineers to implement platform efficiency / capacity creation backlog
  • Define & own support operating model with stakeholders and teams that interact with data platform
  • Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions.
  • Developing and implementing service strategies to enhance customer experience and meet service objectives.
  • Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions.
  • Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.
  • Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
  • Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving. 
  • Good people management skills
  • Readiness to deliver out of office hour support/shift for UK
  • Additional Responsibilities :

  • Lead and manage the service department, including staffing, training and performance management of service personnel.
  • Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery.
  • Monitor and evaluate the service team’s performance, providing regular feedback, coaching and recognition to drive individual and team excellence.
  • Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality.
  • Monitor and analyse service metrics, such as response time, resolution rate and customer satisfaction and take proactive measures to drive continuous improvement.
  • Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives.
  • Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives.
  • Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools or technologies.
  • Stay updated on industry trends, best practices and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills.
  • Key Stakeholder Management

    Internal

  • UK Life & Wealth Tech
  • UK Corporate Functions technology
  • External

  • External Consultants
  • Knowledge, Skills, Experience & Educational Qualification

    Knowledge & Skills (Must Have) :

  • Demonstrated success in service management.
  • Proficiency in customer relationship management tools and software for tracking and monitoring service performance.
  • Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.
  • Detail-oriented with a high level of accuracy in data analysis and reporting.
  • Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges.
  • A commitment to delivering outstanding customer service and a passion for exceeding customer expectations.
  • Knowledge & Skills (Additional) :

  • Solid technical and analytical skills, with ability to interpret & present data clearly
  • Practical knowledge of IT service management e.g. ITIL3/4 and related toolsets (Preferred)
  • A self-confident, optimistic self-starter with a positive attitude and a “can-do” approach.
  • Effective communicator to senior levels in matrix organisation setup
  • Strong analytical, numeric and critical reasoning skills capable of delivering practical solutions to complex problems
  • Experience:

  • Solid and relevant experience, in and outside the UK / Europe
  • Experience of working in regulatory environments – especially life and pensions
  • Experience in implementing service improvement initiatives and managing service quality standards.
  • Familiarity with service management frameworks such as ITIL or Six Sigma.
  • Proven experience to define, own and run with the support op-model for the platform
  • Proven record of achieving service-related KPIs and customer satisfaction targets.
  • Multilingual skills to communicate with a diverse customer base.
  • Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
  • Excellent leadership and people management skills. 
  • Educational Qualification:

  • Graduate/Post-graduate. Preferably with specialisation in Computer Science, Statistics, Mathematics, Data Science, Engineering or related discipline
  • Microsoft Azure certification (good to have)
  • We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

    This advertiser has chosen not to accept applicants from your region.

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