10,492 Sales Teams jobs in India

Job Overview:

The Associate Vice President (AVP) - Account Management is a leadership role within the advertising agency, overseeing the Client Services department. This position requires a seasoned professional with a proven track record in account management, client relationship building, and team leadership. The AVP will be responsible for ensuring client satisfaction, driving account growth, and fostering collaboration between clients and internal teams.

Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with key clients, understanding their business goals and ensuring the agency delivers value. Act as the primary point of contact for clients, addressing concerns, and proactively identifying opportunities for account growth.
• Strategic Planning: Collaborate with clients to develop and implement strategic plans that align with their marketing and advertising objectives. Work closely with internal teams (creative, media, strategy) to ensure the successful execution of client campaigns.
• Account Growth: Identify upsell and cross-sell opportunities within existing client accounts. Develop and present proposals for additional services or projects to drive revenue growth.
• Team Leadership: Lead and inspire the Account Management team, fostering a collaborative and high-performance culture. Provide guidance and support to account managers in client interactions and campaign execution.
• Project Management: Oversee the successful delivery of client projects, ensuring they are completed on time, within budget, and meet or exceed client expectations. Work closely with project managers to address any issues and optimize project workflows.
• Client Communication: Regularly communicate with clients to provide updates on project status, share insights, and gather feedback. Act as a bridge between clients and internal teams to ensure effective communication and collaboration.

Requirements:

• Bachelor’s degree in Marketing, Business, or a related field; Master's degree is a plus.
• 10-12 years of experience in account management within an advertising agency setting.
• Proven track record of successfully managing client relationships and driving account growth.
• Strong leadership and team management skills.
• Excellent communication and presentation skills.
• Ability to think strategically and creatively to solve client challenges.

This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Position Overview

As a Manager of Upsells at Birdeye,, your role is to lead a team of sales professionals and drive revenue growth by maximizing upsell opportunities with existing customers. You will work closely with the sales team, customer success managers, and other cross-functional teams to identify opportunities, develop strategies, and execute upselling initiatives. Your goal will be to increase the adoption and usage of additional features, modules, or upgrades within the SaaS product offerings, ultimately contributing to increased customer satisfaction and revenue generation.

Key Responsibilities

Team Leadership:

• Manage and lead a team of upsell sales representatives, providing guidance, coaching, and support to achieve individual and team targets.
• Set performance goals and objectives for the team, monitor progress, and provide regular feedback and performance evaluations.

Upsell Strategy Development:

• Collaborate with the sales leadership and product teams to develop effective upsell strategies and identify target customer segments.
• Analyze market trends, customer behavior, and competitor offerings to identify upsell opportunities and tailor strategies accordingly.
• Define pricing strategies, discounts, and incentives to maximize upsell conversions while maintaining profitability.

Customer Engagement and Relationship Building:

• Collaborate with customer success teams to identify and prioritize upsell opportunities based on customer usage patterns, needs, and feedback.
• Engage directly with key customers to understand their requirements, challenges, and goals to position relevant upsell options effectively.
• Build strong relationships with existing customers to enhance customer loyalty and advocacy, fostering long-term partnerships.

Upsell Execution and Performance Tracking:

• Develop and implement upsell processes, workflows, and tools to streamline the upsell lifecycle, from identification to close.
• Monitor and analyze sales data, conversion rates, and other key metrics to measure the effectiveness of upsell strategies and identify areas for improvement.
• Provide regular reports and updates to senior management on upsell performance, revenue growth, and market trends.

Cross-functional Collaboration:

• Collaborate with marketing teams to develop targeted upsell campaigns, collateral, and materials to support sales efforts.
• Work closely with product management and development teams to understand product roadmaps, feature enhancements, and new offerings to drive upsell opportunities.
• Coordinate with customer support teams to address customer inquiries, concerns, and technical issues related to upsells.

Requirements

• Bachelor's degree in business, marketing, or a related field. MBA or relevant advanced degree is a plus.
• Proven experience in sales or account management, preferably in the SaaS industry, with a track record of successful upselling and revenue growth.
• Strong leadership and team management skills, with the ability to motivate and inspire a sales team to achieve targets.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders.
• Analytical mindset, with the ability to analyze sales data, market trends, and customer behavior to drive effective upsell strategies.
• Familiarity with CRM systems and sales tools to track and manage customer interactions and sales pipelines.
• Results-driven with a focus on achieving and exceeding upsell targets while maintaining customer satisfaction.
• Adaptability and flexibility to thrive in a fast-paced, dynamic startup environment.
• Successful candidate will report in US time zone (6:30pm -3:30am IST)

Note: The above job description is a general outline of the responsibilities and

qualifications typically associated with this role. Actual job duties may vary

depending on the organization and industry practices.

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit. Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed

and loves to celebrate with you! We find strength in diversity and inclusion, so we

strive to find different points of view and expect everyone to represent their authentic

self at all times.

Job Summary

We are looking for dynamic and driven MBA graduates preferably with a specialization in Sales & Marketing to join our Account Management team. This role is ideal for individuals who possess strong communication and interpersonal skills, have a passion for client servicing and business growth, and want to build a career in managing strategic business accounts.

Roles and Responsibilities

• Serve as the primary point of contact for assigned clients and manage end-to-end client relationships
• Understand client needs, business goals, and provide tailored solutions and services
• Coordinate with internal teams (sales, delivery, operations, marketing) to ensure client expectations are met
• Conduct regular reviews with clients to ensure satisfaction and identify new opportunities for growth
• Prepare and present account status reports, performance metrics, and business reviews
• Assist in developing client retention strategies and upselling opportunities
• Handle queries, resolve issues promptly, and maintain high levels of client satisfaction

Desired Candidate

• MBA fresher with specialization in Sales & Marketing from Tier 1 College
• Excellent verbal and written communication skills
• Passion for customer engagement, relationship management, and solution-based selling
• High level of professionalism, integrity, and business etiquette
• Ability to manage multiple tasks, prioritize effectively
• Proficiency in MS Office tools (Excel, PowerPoint, Word); familiarity with CRM tools is a plus

AdPushup (by Geniee) is an award-winning ad revenue optimization platform and a Google Certified Publishing Partner (GCPP). We help web publishers grow their revenue through cutting-edge technology, premium demand partnerships, and expert ad operations.

With 100% year-over-year growth over the past several years, our success is driven by a diverse team of engineers, marketers, product specialists, and customer success professionals. In 2021, AdPushup was recognized as a Great Place to Work , celebrating our collaborative culture and shared vision.

If you’re looking to work in a high-growth, transparent, and performance-driven environment, AdPushup is the place for you.

Role Overview

We are looking for an Account Management Associate who will be a key customer advocate within our organization. In this dual role, you’ll be responsible for both customer success and account management functions. Your goal will be to build strong relationships with our publishers, address their needs proactively, and ensure optimal performance of their ad setups using AdPushup solutions.

Key Responsibilities

• Develop a deep understanding of AdPushup’s product and the display advertising ecosystem.
• Understand and cater to the unique needs of each assigned account.
• Resolve customer queries promptly and effectively.
• Collaborate with internal teams (tech, product, operations) to resolve issues and implement solutions.
• Educate users on how to use the platform effectively.
• Conduct QBRs and drive efforts to increase the lifetime value of your assigned accounts
• Foster long-term relationships with customers by delivering consistent value and support.

What We’re Looking For

• Strong problem-solving skills and a proactive attitude.
• Curious, data-driven mindset with a willingness to experiment and optimize.
• Excellent verbal and written communication skills.
• A collaborative team player who thrives in a fast-paced environment.
• Knowledge of web analytics, ad networks (AdSense, AdX, DFP), A/B testing, and SaaS products.
• Basic understanding of HTML, JavaScript, and ad operations is a plus.

Why Join Us?

• A culture that values autonomy, transparency, and ethical work practices.
• A supportive team of talented peers who appreciate your contributions.
• Continuous opportunities for growth and learning beyond your comfort zone.
• Flexible remote work policy focused on output and performance.
• Office perks including snacks and catered lunch (for those working from our HQ).
• Open and honest communication at every level of the organization.

Apply Now

If you’re passionate about customer success, digital advertising, and working in a high-growth tech environment, we’d love to hear from you.